8/12/2019 TE1_U5_photocopiables

1/2

Cambridge University Press 2008 Photocopiable T-18

Cell phone helpline Photocopiable 5.

Customer service: Mokia helpline. What seems to be the problem?

Caller: My cell phone wont turn on.

Customer service: OK. What model phone is it?

Caller: Its a DVM Razor. No matter what I do, it wont start.

Customer service: Did you hold down the power button for three seconds?

Caller: Yes, thats the first thing I tried.

Customer service: I think I know what the problem is. Well get your phone started in no time.

Caller: Great news. Thanks.

Customer service: Could you pop out the battery?

Caller: OK, Im taking it out now.

Customer service: Excellent. After you take it out, I need you to . . .

Customer service: Im afraid I cant get it out.

Caller: Hmm. Try using a screwdriver.

Customer service: OK. I got it out. Now what do I do?

Customer service: Please look for the metal receptors on the back of the battery.

Caller: I see them.

Customer service: Great. Now gently wipe them with your shirtsleeve.

Caller: OK. Done.

Customer service: Now, put back the battery and try starting the phone again.

Caller: OK. One second. Hey, its starting! Thanks!

Customer service: Not a problem. Is there anything else I can help you with today?

Caller: No, thats it. Thanks for your help! Bye.

8/12/2019 TE1_U5_photocopiables

2/2

T-184 Cambridge University Press 2008 Photocopiable

Dont Let Cell Phones Disturb

Face-to-Face Communication

Cell phone etiquette Photocopiable 5.2

A Pair workCheck () the sentences you agree with. Then read the article and compareyour ideas to the authors.

Making calls on your cell phone when youre with friends is impolite. If you need to take a call at lunch, put your cell phone on the table. If you receive a call around friends, hold your finger up to ask them to wait.Turning your cell phone off when youre out with friends is courteous.During a meeting, you should only take emergency calls.Checking caller ID is a good way to decide if you should answer.

B Find the best place in the list of dos and donts for these sentences.Write the correct number.

1. If you must leave the table to take a call, politely ask to be excused for a moment.

2. This kind of behavior insults both the caller and the person youre with.

3. Thats like saying, I might get a call thats more important than talking to you.

4. No one has ever asked, Why didnt you take my call during your meeting?

C Group workWhat additional rules would you like to make for cell phone users?Think of two more rules and share them with the class.

What would we do without cell phones? Its hardto imagine a world without them, but even

though cell phones keep us connected, they

can also disturb face-to-face interaction. Heres a list of

cell phone dos and donts to help you avoid being rude

when youre out with others or in a meeting.

1. DONT lay your phone on the table. As you sit

down, the person across from you smacks her cell

phone down onto the table. Getting cell phone calls

when youre with friends is offensive, and wont

make your companion feel very important.

2. DO take emergency calls. If you know that an

incoming call is an emergency, answer it. Thats what

cell phones are for. Otherwise, there is nobodycalling that cant wait for you to call back.

3. DONT insult those absent. Some people answer

their phones during a meeting and try to make up for

their rudeness by rolling their eyes or giving you the

just a minute index finger. They also bob their

heads back and forth to the rhythm of their boring

conversation. Its uncomfortable to watch while you

sit there feeling sorry for whoevers on the other end

of the phone.

4. DO wait for the right time. The best time to checkmissed calls is when you or your colleague is away

from the table. If you must return a call immediately,

dont do it at the table. Its impolite.

5. DONT debate. Its exasperating to see someone

get a call, check caller ID to see whos calling, and

then take a few seconds to decide whether to

answer. Are they going to answer the call or return

to your conversation? You actually end up watching

your friend decide whether theres someone else

shed rather talk to than you.

6. DO turn it off. A great way to avoid incoming calls

or the temptation to make outgoing calls is to turn

off your phone.

The bottom line is that cell phones have become a

primary form of communication, but they can cause

problems if youre inconsiderate toward your

companions. Use your cell phone at the right time for

the right reason, and when youre with others, talk to

them, not to someone on the phone.

Source:Cell Phone Etiquette, by Sco tt Ginsberg, www.sideroad.com