Team Building Team Building SkillsSkills

Paper TossPaper Toss•Please take out a piece of paper.Please take out a piece of paper.•Write down everything that you Write down everything that you

hate about working on teams.hate about working on teams.•Throw it up here.Throw it up here.•If you hit me, you fail this class.If you hit me, you fail this class.

Decision MatrixDecision Matrix

Time Frame Innovation Coolness FactorWeighting Factors 10 10 5Option A Team member 1 10 3 4 Team member 2 9 5 4Ranking 19 8 8Weighting Factors 190 80 40 310Option B Team member 1 8 8 10 Team member 2 9 10 9Ranking 17 18 19Weighting Factors 170 180 95 445

In this case, Option B wins.

OverviewOverview•What is team?What is team?•Personality typesPersonality types•Resolving conflictsResolving conflicts•Stages of teamsStages of teams

Definition of a Definition of a TeamTeam

•What is the What is the difference between a difference between a group and a team?group and a team?

Group vs. TeamGroup vs. Team

GroupGroup: an assembly of individuals who : an assembly of individuals who are together due to common interest, are together due to common interest, skill, or characteristic.skill, or characteristic.

TeamTeam: a special work group whose : a special work group whose members are joined together in a members are joined together in a united and coordinated effort towards united and coordinated effort towards a goal and whose work is mutually a goal and whose work is mutually dependant with mutual accountability.dependant with mutual accountability.

QUIZ # 1QUIZ # 1

In order to be a team, a group of people In order to be a team, a group of people must have: I. A common objective, must have: I. A common objective, defined according to their own defined according to their own departmental goals; II. Shared departmental goals; II. Shared information; III. Shared responsibility? information; III. Shared responsibility?

a. All of the above a. All of the above

b. I and II b. I and II

c. II and III c. II and III

d. I and III d. I and III

When to Form a When to Form a TeamTeam

•Specific, measurable objectiveSpecific, measurable objective•Encouraged by organizational Encouraged by organizational

structure and culturestructure and culture•Adequate time for training, Adequate time for training,

deliberation, and discussionsdeliberation, and discussions•InterdisciplinaryInterdisciplinary

QUIZ # 2QUIZ # 2

Which of these problems signal the need to form a Which of these problems signal the need to form a team? I. Several new engineers have been hired, and team? I. Several new engineers have been hired, and the old engineers and the new engineers aren't the old engineers and the new engineers aren't getting along; II. On three separate occasions, getting along; II. On three separate occasions, production employees have produced low-quality production employees have produced low-quality products because they were not properly trained on products because they were not properly trained on newly-installed equipment; III. There is a company-newly-installed equipment; III. There is a company-wide joke that employees can either work or they can wide joke that employees can either work or they can go to meetings. go to meetings.

a. II. a. II. b. I., II. and II. b. I., II. and II. c. I., and II. c. I., and II. d. None of the above d. None of the above

QUIZ # 3QUIZ # 3

If a problem can be resolved by a single person, why may it If a problem can be resolved by a single person, why may it

be better to use a team rather than a single person? (choose be better to use a team rather than a single person? (choose all that apply)all that apply)

a. A single person can carry out a task more efficiently than a a. A single person can carry out a task more efficiently than a group of people group of people

b. Involving people who will implement the solution will b. Involving people who will implement the solution will provide better motivation, and therefore improve provide better motivation, and therefore improve implementation implementation

c. A team will always solve a problem better, because it has a c. A team will always solve a problem better, because it has a broader understanding of a problem than any individual can broader understanding of a problem than any individual can have have

d. By involving more people, a greater understanding of and d. By involving more people, a greater understanding of and commitment to the organization's goals develops throughout commitment to the organization's goals develops throughout the organization the organization

Team Selection Team Selection CriteriaCriteria

•Technical abilitiesTechnical abilities•Personal attributesPersonal attributes•Interpersonal behaviorsInterpersonal behaviors•Communication skillsCommunication skills•Administrative skillsAdministrative skills

QUIZ # 4QUIZ # 4

Which skills should you look for in Which skills should you look for in team members? team members?

a. Communications and interpersonal a. Communications and interpersonal skills skills

b. Administrative skills b. Administrative skills

c. Technical skills c. Technical skills

d. All of the above d. All of the above

Personality TypesPersonality Types•Extravert vs. IntrovertExtravert vs. Introvert

•Sensory vs. IntuitionSensory vs. Intuition

•Thinking vs. FeelingThinking vs. Feeling

•Judgment vs. PerceptionJudgment vs. Perception

QUIZ # 5QUIZ # 5 When forming a team, you should choose: When forming a team, you should choose: a. People who think and work the way you a. People who think and work the way you

do, so that the team will not waste time do, so that the team will not waste time clashing on logistical issues clashing on logistical issues

b. The most skilled or knowledgeable b. The most skilled or knowledgeable person from each of the needed person from each of the needed departments, regardless of personality or departments, regardless of personality or work style work style

c. People you like the best from each of the c. People you like the best from each of the needed departments needed departments

d. A mix of personality types, so they can d. A mix of personality types, so they can overcome one another's shortcomings overcome one another's shortcomings

Stages of Team Stages of Team DevelopmentDevelopment

•Stage 1: FormingStage 1: Forming•Stage 2: StormingStage 2: Storming•Stage 3: NormingStage 3: Norming•Stage 4: PerformingStage 4: Performing

FormingForming• Team members uncertain about roles and Team members uncertain about roles and

expectationsexpectations• Team members try to assess themselves Team members try to assess themselves

and othersand others• Reliance on strong, formal leadershipReliance on strong, formal leadership• Guidelines for a successful forming stage:Guidelines for a successful forming stage:

– Provide structure to the team by assigning and Provide structure to the team by assigning and clarifying task/role clarifying task/role

– Encourage participationEncourage participation– Share all relevant informationShare all relevant information– Encourage open, honest communication among Encourage open, honest communication among

team membersteam members

StormingStorming• Deals with power and decision making.Deals with power and decision making.• Members challenge the differences in an attempt to Members challenge the differences in an attempt to

gain their individuality and influence.gain their individuality and influence.• The team members need control and sense of The team members need control and sense of

direction.direction.• Guidelines:Guidelines:

– Assist the team members to establish methods that Assist the team members to establish methods that support the communication of their different points support the communication of their different points of view.of view.

– Determine within the team how the team will make Determine within the team how the team will make decisions.decisions.

– Encourage members to share their ideas about Encourage members to share their ideas about issues.issues.

– Facilitate methods to resolve conflicts.Facilitate methods to resolve conflicts.

NormingNorming

• Members produce as a cohesive unit.Members produce as a cohesive unit.• Functional relations are established.Functional relations are established.• Members work collaboratively to gain Members work collaboratively to gain

and share insight.and share insight.• Guidelines:Guidelines:

– Talk openly and honestly about team issues Talk openly and honestly about team issues and the members’ concerns.and the members’ concerns.

– Encourage feedback.Encourage feedback.– Assign tasks for consensus decision making.Assign tasks for consensus decision making.

PerformingPerforming• Members have learned to work together.Members have learned to work together.• Members skills to define tasks, manage conflict, and Members skills to define tasks, manage conflict, and

work towards producing results.work towards producing results.• The members are committed to the team and its The members are committed to the team and its

goals.goals.• Guidelines:Guidelines:

– Jointly set goals that are challenging and Jointly set goals that are challenging and accepted to all members.accepted to all members.

– Continue to look for ways to promote the team’s Continue to look for ways to promote the team’s chances to excel.chances to excel.

– Keep an ongoing assessment of the team.Keep an ongoing assessment of the team.– Acknowledge each member’s contributions.Acknowledge each member’s contributions.– Develop members to their fullest potential.Develop members to their fullest potential.

QUIZ # 6QUIZ # 6

The first three stages of group development, The first three stages of group development, forming, storming, and norming, are important forming, storming, and norming, are important because they: because they:

a. Allow people to voice and resolve conflicts so they a. Allow people to voice and resolve conflicts so they can better work together can better work together

b. Establish the ground rules for the team so a b. Establish the ground rules for the team so a minimum of time will be wasted and the team can minimum of time will be wasted and the team can be more productive be more productive

c. Involves lots of social events, so the team can c. Involves lots of social events, so the team can develop a sense of community develop a sense of community

d. All of the above d. All of the above

Collaboration and Collaboration and CooperationCooperation

Effective SkillsEffective Skills• ListeningListening: hear, interpret: hear, interpret• QuestioningQuestioning: interact, discuss, pose questions: interact, discuss, pose questions• PersuadingPersuading: exchanging, defending, rethinking: exchanging, defending, rethinking• RespectingRespecting: respect opinion of others; : respect opinion of others;

encourage and support encourage and support efforteffort• HelpingHelping: offer assistance: offer assistance• SharingSharing: offering ideas and reporting their : offering ideas and reporting their

findingsfindings• ParticipatingParticipating: contributing to project: contributing to project

Quiz # 7Quiz # 7

After a successful team has accomplished its goal, After a successful team has accomplished its goal, which of the following would you expect its which of the following would you expect its members to do? I. Have frequent reunions; II. members to do? I. Have frequent reunions; II. Experience a sense of loss; III. Consult with one Experience a sense of loss; III. Consult with one another on other problems as they arise, even another on other problems as they arise, even though they might work in different departments; though they might work in different departments; IV. Return to their regular jobs and interact only IV. Return to their regular jobs and interact only as they did before the team formed? as they did before the team formed?

a. IV. a. IV. b. II. and III. b. II. and III. c. II. and IV. c. II. and IV. d. I. and III. d. I. and III.

Causes of ConflictCauses of Conflict

•Differences inDifferences in– PersonalityPersonality– ValuesValues– PerspectivesPerspectives– GoalsGoals– Departmental AllegianceDepartmental Allegiance

•Ambiguities about responsibilitiesAmbiguities about responsibilities

Five Strategies to Conflict Five Strategies to Conflict ResolutionResolution

Five Strategies to Conflict Five Strategies to Conflict ResolutionResolution

• CompetitionCompetition: when immediate, decisive action is : when immediate, decisive action is needed, issues are imperative and unpopularneeded, issues are imperative and unpopular

• CollaborationCollaboration: when need to find an integrative : when need to find an integrative solution, objective is to learn or combine solution, objective is to learn or combine knowledge from people with different perspectivesknowledge from people with different perspectives

• AvoidanceAvoidance: when issue is insignificant, to let : when issue is insignificant, to let others cool down and regain perspectiveothers cool down and regain perspective

• AccommodationAccommodation: when issues are more : when issues are more important to others, build social support for laterimportant to others, build social support for later

• CompromiseCompromise: opponent team members are : opponent team members are committed to different means to similar end, committed to different means to similar end, arrive at an expedient solution under time arrive at an expedient solution under time pressurepressure

Five Strategies to Conflict Five Strategies to Conflict ResolutionResolution

Six Steps to Manage Team Six Steps to Manage Team ConflictConflict

1.1. Clarify and identify the cause of Clarify and identify the cause of conflict.conflict.

2.2. Determine the common goal.Determine the common goal.

3.3. Determine options.Determine options.

4.4. Determine and remove the barriers.Determine and remove the barriers.

5.5. Determine solution that everyone can Determine solution that everyone can accept.accept.

6.6. Acknowledge solution: win-win Acknowledge solution: win-win solution.solution.

Key Areas of ResistanceKey Areas of Resistance

OrganizationOrganization• Top-down structure with many Top-down structure with many

formal levelsformal levels• Bureaucratic practicesBureaucratic practices• Rigid and cautious corporate cultureRigid and cautious corporate culture• One-way information flowOne-way information flow• Department segregationDepartment segregation

Key Areas of ResistanceKey Areas of ResistanceManagementManagement• Fear of losing controlFear of losing control• Fear of not being neededFear of not being needed• Failure to support team initiatives and Failure to support team initiatives and

membersmembers• Failure to set clear goalsFailure to set clear goals• Failure to understand the issues / project Failure to understand the issues / project

team / team team / team • Unwilling to take riskUnwilling to take risk• Too passive and does not hold members Too passive and does not hold members

accountableaccountable

Key Areas of ResistanceKey Areas of Resistance

IndividualIndividual• Fear of losing individuality and Fear of losing individuality and

individual recognitionindividual recognition• Lack of confidence in abilitiesLack of confidence in abilities• Fear of sharing ideas to protect own Fear of sharing ideas to protect own

interestinterest• Inability to express ideasInability to express ideas• Fear of conflictFear of conflict

Quiz # 8Quiz # 8For your annual review, you are asked to list some of For your annual review, you are asked to list some of your more important accomplishments. In your position your more important accomplishments. In your position as leader of a team, you proposed a solution that has as leader of a team, you proposed a solution that has proven to be enormously successful. You should: proven to be enormously successful. You should:

a. Take full credit. Though it was proposed in a team a. Take full credit. Though it was proposed in a team setting, it was your idea and you deserve to get the setting, it was your idea and you deserve to get the recognition - and perhaps financial reward - it carries. recognition - and perhaps financial reward - it carries.

b. Make no mention of it. It was the result of a team effort, b. Make no mention of it. It was the result of a team effort, and you have no right to take personal credit. and you have no right to take personal credit.

c. List it as one of the group's accomplishments. As a c. List it as one of the group's accomplishments. As a member of the group you have a right to share in the member of the group you have a right to share in the credit.credit.

d. List it as one of the group's accomplishments, and give d. List it as one of the group's accomplishments, and give

yourself personal credit for assembling and leading a yourself personal credit for assembling and leading a successful team. successful team.

A Team That Does NOT A Team That Does NOT WorkWork

•Confused and conflicting goalsConfused and conflicting goals•Unresolved roles and Unresolved roles and

responsibilitiesresponsibilities•Lack of team trustLack of team trust•Lack of supportLack of support•Lack of communicationLack of communication•Critical / negative attitudeCritical / negative attitude

Quiz # 9Quiz # 9

Your team is split down the middle on how to Your team is split down the middle on how to resolve a manufacturing issue. The team resolve a manufacturing issue. The team should: should:

a. Implement the solutions one at a time, to a. Implement the solutions one at a time, to see which works see which works

b. Establish a procedure within the team to b. Establish a procedure within the team to resolve the issue resolve the issue

c. Enlist the help of people outside the team to c. Enlist the help of people outside the team to resolve the conflict. For example, the choices resolve the conflict. For example, the choices might be presented to certain affected might be presented to certain affected employees or to upper management. employees or to upper management.

d. Revisit the facts and stimulate new d. Revisit the facts and stimulate new discussion, so people have another discussion, so people have another opportunity to consider their decisions.opportunity to consider their decisions.

PRIDE PrinciplesPRIDE Principles

• PurposePurpose: have a common purpose and goal: have a common purpose and goal• RespectRespect: act with mutual respect, trust, : act with mutual respect, trust,

and supportand support• IndividualsIndividuals: recognize and respect the : recognize and respect the

difference which enhances creativity and difference which enhances creativity and collective imaginationcollective imagination

• DiscussionDiscussion: should have open, honest, and : should have open, honest, and frequent discussionsfrequent discussions

• ExcellenceExcellence: team should strive for : team should strive for excellenceexcellence

Quiz # 10Quiz # 10Why do virtual teams face a bigger Why do virtual teams face a bigger challenge than other teams? challenge than other teams?

a. They might be from different a. They might be from different cultures, and mightcultures, and mighttherefore have therefore have different norms different norms

b. They might never have face-to-face b. They might never have face-to-face communication communication

c. They may be in different time zones c. They may be in different time zones

d. All of the above d. All of the above

QuestionsQuestions

Answers to QuizAnswers to Quiz

QUIZ # 1QUIZ # 1

In order to be a team, a group of In order to be a team, a group of people must have: I. A common people must have: I. A common objective, defined according to their objective, defined according to their own departmental goals; II. Shared own departmental goals; II. Shared information; III. Shared information; III. Shared responsibility?responsibility?

c. II and III c. II and III

QUIZ # 2QUIZ # 2

Which of these problems signal the need to form Which of these problems signal the need to form

a team? I. Several new engineers have been a team? I. Several new engineers have been hired, and the old engineers and the new hired, and the old engineers and the new engineers aren't getting along; II. On three engineers aren't getting along; II. On three separate occasions, production employees have separate occasions, production employees have produced low-quality products because they produced low-quality products because they were not properly trained on newly-installed were not properly trained on newly-installed equipment; III. There is a company-wide joke equipment; III. There is a company-wide joke that employees can either work or they can go to that employees can either work or they can go to meetings. meetings.

b. I., II. and II. b. I., II. and II.

QUIZ # 3QUIZ # 3

If a problem can be resolved by a single person, If a problem can be resolved by a single person,

why may it be better to use a team rather than a why may it be better to use a team rather than a single person? single person?

b. Involving people who will implement the b. Involving people who will implement the solution will provide better motivation, and solution will provide better motivation, and therefore improve implementation therefore improve implementation

c. A team will always solve a problem better, c. A team will always solve a problem better, because it has a broader understanding of a because it has a broader understanding of a problem than any individual can have problem than any individual can have

d. By involving more people, a greater d. By involving more people, a greater understanding of and commitment to the understanding of and commitment to the organization's goals develops throughout the organization's goals develops throughout the organization organization

QUIZ # 4QUIZ # 4

Which skills should you look for in Which skills should you look for in team members? team members?

a. Communications and interpersonal a. Communications and interpersonal skills skills

b. Administrative skills b. Administrative skills

c. Technical skills c. Technical skills

d. All of the aboved. All of the above

QUIZ # 5QUIZ # 5

When forming a team, you should When forming a team, you should choose: choose:

d. A mix of personality types, so they can d. A mix of personality types, so they can overcome one another's shortcomings overcome one another's shortcomings

QUIZ # 6QUIZ # 6

The first three stages of group The first three stages of group development, forming, storming, and development, forming, storming, and norming, are important because they: norming, are important because they:

a. Allow people to voice and resolve a. Allow people to voice and resolve conflicts so they can better work conflicts so they can better work together together

Quiz # 7Quiz # 7

After a successful team has accomplished its After a successful team has accomplished its goal, which of the following would you expect goal, which of the following would you expect its members to do? I. Have frequent reunions; its members to do? I. Have frequent reunions; II. Experience a sense of loss; III. Consult with II. Experience a sense of loss; III. Consult with one another on other problems as they arise, one another on other problems as they arise, even though they might work in different even though they might work in different departments; IV. Return to their regular jobs departments; IV. Return to their regular jobs and interact only as they did before the team and interact only as they did before the team formed? formed?

b. II. and III. b. II. and III.

Quiz # 8Quiz # 8

For your annual review, you are asked to list For your annual review, you are asked to list some of your more important some of your more important accomplishments. In your position as leader accomplishments. In your position as leader of a team, you proposed a solution that has of a team, you proposed a solution that has proven to be enormously successful. You proven to be enormously successful. You should: should:

d. List it as one of the group's d. List it as one of the group's accomplishments, and give yourself personal accomplishments, and give yourself personal credit for assembling and leading a credit for assembling and leading a successful team. successful team.

Quiz # 9Quiz # 9

Your team is split down the middle Your team is split down the middle on how to resolve a manufacturing on how to resolve a manufacturing issue. The team should: issue. The team should:

b. Establish a procedure within the b. Establish a procedure within the team to resolve the issue team to resolve the issue

Quiz # 10Quiz # 10

Why do virtual teams face a bigger Why do virtual teams face a bigger challenge than other teams? challenge than other teams?

a. They might be from different cultures, a. They might be from different cultures, and might therefore have different norms and might therefore have different norms

b. They might never have face-to-face b. They might never have face-to-face communication communication

c. They may be in different time zones c. They may be in different time zones

d. All of the aboved. All of the above