team game: it stefan jon silverman founder / president sjs associates, n.a., inc
TRANSCRIPT
Team Game: ITTeam Game: IT
Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.
Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.
IntroductionIntroduction
Get to know your moderator Who is Stefan Silverman??? What is his role in this Session???
Schedule Slides (15 Minutes) Team Meetings (55 Minutes) Presentations (20 Minutes, 5 minutes / team) Q&A and Wrap-up
(Champions - Deck 7 - 6:15 PM this evening)
Get to know your moderator Who is Stefan Silverman??? What is his role in this Session???
Schedule Slides (15 Minutes) Team Meetings (55 Minutes) Presentations (20 Minutes, 5 minutes / team) Q&A and Wrap-up
(Champions - Deck 7 - 6:15 PM this evening)
Game ScenarioThe Current Economic SituationGame ScenarioThe Current Economic Situation
Economies are slowing world-wide
Business spending is retrenching from stated plans and commitments
Consumer spending is being re-focused on “life necessities”
Recovery timing is “the great unknown”
Economies are slowing world-wide
Business spending is retrenching from stated plans and commitments
Consumer spending is being re-focused on “life necessities”
Recovery timing is “the great unknown”
Your company must “expand or die”
Game ScenarioThe Business CircumstancesGame ScenarioThe Business Circumstances
Your company has acquired a “brick-and-mortar” travel business of the following structure: Head office: 60 staff / workstations 50 urban street branches, staffed on average at 4
heads each, with declining walk-in traffic The company sends vacationers to 300 holiday
destinations in 7 countries The company has major supplier relationships with:
airlines, car rental firms, hotel chains, independent hotels
Your company has acquired a “brick-and-mortar” travel business of the following structure: Head office: 60 staff / workstations 50 urban street branches, staffed on average at 4
heads each, with declining walk-in traffic The company sends vacationers to 300 holiday
destinations in 7 countries The company has major supplier relationships with:
airlines, car rental firms, hotel chains, independent hotels
Game ScenarioWhat you have inheritedGame ScenarioWhat you have inherited
Very little money has been spent on IT for 10 years and the staff is not versed in modern IT
Current Infrastructure is implemented as follows: Operating system: Novell 3.1X server & 10 base T at HQ, remote
office connectivity is via 28.8kbps dialup 386 or low level Pentium PCs running Windows 3.1.1 Unenhanced telephone system (bell and lamp) No CRM, intranet, or extranet 10 year old accounting package, manual HR E-mail system: cc mail Minimal Y2K compliance 2 years ago IT department: 12 persons Current staff costs run at $50,000 per head
Very little money has been spent on IT for 10 years and the staff is not versed in modern IT
Current Infrastructure is implemented as follows: Operating system: Novell 3.1X server & 10 base T at HQ, remote
office connectivity is via 28.8kbps dialup 386 or low level Pentium PCs running Windows 3.1.1 Unenhanced telephone system (bell and lamp) No CRM, intranet, or extranet 10 year old accounting package, manual HR E-mail system: cc mail Minimal Y2K compliance 2 years ago IT department: 12 persons Current staff costs run at $50,000 per head
Game ScenarioWhat you have to accomplishGame ScenarioWhat you have to accomplish
Develop an IT strategy for the next 3 years to enable the business mission: Implement scalable systems to expand the holiday
business upmarket, enter the corporate event arena, and create an internet presence
Create new efficiencies via electronic interchange / exchange with the businesses strategic partners
Empower the companies employees via IT to increase productivity and revenue per head
Support an increase in revenue from the present $115 million/yr. to a level of $200 million/yr.
Develop an IT strategy for the next 3 years to enable the business mission: Implement scalable systems to expand the holiday
business upmarket, enter the corporate event arena, and create an internet presence
Create new efficiencies via electronic interchange / exchange with the businesses strategic partners
Empower the companies employees via IT to increase productivity and revenue per head
Support an increase in revenue from the present $115 million/yr. to a level of $200 million/yr.
Initiative ContextInitiative Context
The CEO’s “Holy Trinity” for business successThe CEO’s “Holy Trinity” for business success
BusinessStrategy
CustomerExperience
TechnologyImplementation
TechnologyImplementation
IT Group ContextIT Group Context
Architecture Availability
Operations
Safe AssumptionsSafe Assumptions
Support for this initiative comes from the Board of Directors and the CEO is your sponsoring executive
The IT Group will be adequately funded to accomplish the mission
The IT effort will be kept “in-house” and will not be outsourced
Compensation packages and bonuses for staff have been allotted to reward success
Support for this initiative comes from the Board of Directors and the CEO is your sponsoring executive
The IT Group will be adequately funded to accomplish the mission
The IT effort will be kept “in-house” and will not be outsourced
Compensation packages and bonuses for staff have been allotted to reward success
You will be fired if you fail!!!!!
WorksheetsWorksheets
Goals Strategic mission statement Success factors Criteria for measuring success
Mechanics Top 3 tactical sub-initiatives Implementation plan Risk factors and remediation strategy
Next Steps New initiatives that can be supported by current
implementation Growth into new areas and required IT & budget
Goals Strategic mission statement Success factors Criteria for measuring success
Mechanics Top 3 tactical sub-initiatives Implementation plan Risk factors and remediation strategy
Next Steps New initiatives that can be supported by current
implementation Growth into new areas and required IT & budget
Game StructureGame Structure
Teams will disperse and meet for 45 minutes
Teams will be provided with markers and wall-hung paper sheets One sheet each for Goals, Mechanics & Next
Steps IT Focus is on Architecture, Availability &
Operations Remember the CEO’s “Holy Trinity” of Strategy,
Customers & IT
Teams will disperse and meet for 45 minutes
Teams will be provided with markers and wall-hung paper sheets One sheet each for Goals, Mechanics & Next
Steps IT Focus is on Architecture, Availability &
Operations Remember the CEO’s “Holy Trinity” of Strategy,
Customers & IT
Have Fun!!!!!
Game StructureGame Structure
Think fast, capture all ideas, agree on top 3 items
Wander around to other teams and read their sheets to add context to your team’s focus area
Nominate a spokesperson
Present 5 minute “elevator pitch” to CEO
Think fast, capture all ideas, agree on top 3 items
Wander around to other teams and read their sheets to add context to your team’s focus area
Nominate a spokesperson
Present 5 minute “elevator pitch” to CEO
Teams & MissionsTeams & Missions
Team 1 Legacy Backend Systems & Partner Data Exchange
Team 2 Front-office / Desktop / Intranet / Support
Team 3 Internet / Extranet Implementation
Team 4 Operations / Disaster Recovery / Security
Team 1 Legacy Backend Systems & Partner Data Exchange
Team 2 Front-office / Desktop / Intranet / Support
Team 3 Internet / Extranet Implementation
Team 4 Operations / Disaster Recovery / Security
All presentations will be available on Richmond Events’ web site shortly after the forum. Access is only possible with user name and password, which will be resent to each attendee.
All presentations will be available on Richmond Events’ web site shortly after the forum. Access is only possible with user name and password, which will be resent to each attendee.
Team Game: ITTeam Game: IT
Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.
Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.