teamcapability

8/7/2019 TeamCapability

1/11

Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.11

City University

PM 512PM 512

The Customer In The Project ProcessThe Customer In The Project Process

April 25,1998April 25,1998


2/11


City University

Operating ParadigmOperating Paradigm

Customers And QualityCustomers And Quality

Jerry HinesJerry Hines

Text: 1Text: 1stst Four Chapters, Pages 1 to 107Four Chapters, Pages 1 to 107

Case StudyCase Study Final Case PreparationFinal Case Preparation

Customers And QualityCustomers And Quality

Jerry HinesJerry Hines

Text: 1Text: 1stst Four Chapters, Pages 1 to 107Four Chapters, Pages 1 to 107

Case StudyCase Study Final Case PreparationFinal Case Preparation


3/11


City University

Class ScheduleClass Schedule

May 2ndMay 2nd

Text: 2Text: 2ndnd Four Chapters, Pages 108 to 225Four Chapters, Pages 108 to 225

Case StudyCase Study

Final Case PreparationFinal Case Preparation

May 9thMay 9th

Final ExaminationFinal Examination

Major Case ExerciseMajor Case Exercise

May 2ndMay 2nd

Text: 2Text: 2ndnd Four Chapters, Pages 108 to 225Four Chapters, Pages 108 to 225

Case StudyCase Study

Final Case PreparationFinal Case Preparation

May 9thMay 9th

Final ExaminationFinal Examination

Major Case ExerciseMajor Case Exercise


4/11


City University

The Step TwoThe Step Two


5/11


City University

Project Delivery SystemProject Delivery System

Project Delivery OverviewProject Delivery Overview

Roles & ResponsibilitiesRoles & Responsibilities

Building Client RelationshipsBuilding Client Relationships Chartering, Building &Chartering, Building &

Sustaining Project TeamSustaining Project Team


Roles & ResponsibilitiesRoles & Responsibilities

Building Client RelationshipsBuilding Client Relationships Chartering, Building &Chartering, Building &

Sustaining Project TeamSustaining Project Team


6/11


City University


How The Project Delivery System WasHow The Project Delivery System WasDevelopedDeveloped

IntroductionIntroduction

Project Delivery System & ProcessProject Delivery System & Process -- p. 9p. 9--1212

BenefitsBenefits

DefinitionDefinition

Project Delivery System ComponentsProject Delivery System Components -- p. 17p. 17

Implementing & LinkingImplementing & Linking Process Implementation ModelProcess Implementation Model -- p. 18p. 18

How The Project Delivery System WasHow The Project Delivery System WasDevelopedDeveloped

IntroductionIntroduction

Project Delivery System & ProcessProject Delivery System & Process -- p. 9p. 9--1212

BenefitsBenefits

DefinitionDefinition

Project Delivery System ComponentsProject Delivery System Components -- p. 17p. 17

Implementing & LinkingImplementing & Linking Process Implementation ModelProcess Implementation Model -- p. 18p. 18


7/11


City University

Project ManagerProject ManagerRoles & ResponsibilitiesRoles & Responsibilities

Two Primary RolesTwo Primary Roles Leader & ManagerLeader & Manager

Leadership & Management CyclesLeadership & Management Cycles -- p. 24p. 24

Six ResponsibilitiesSix Responsibilities

Client FocusClient Focus -- p. 27p. 27 Creating Project VisionCreating Project Vision -- p. 30p. 30

Building & Maintaining Project TeamBuilding & Maintaining Project Team

Finding & KeepingFinding & Keeping -- p. 36p. 36

Project Planning ?Project Planning ? -- p. 38p. 38 Resource ManagementResource Management

Ensuring QualityEnsuring Quality

Career DevelopmentCareer Development

SummarySummary -- p. 48p. 48

Two Primary RolesTwo Primary Roles Leader & ManagerLeader & Manager

Leadership & Management CyclesLeadership & Management Cycles -- p. 24p. 24

Six ResponsibilitiesSix Responsibilities

Client FocusClient Focus -- p. 27p. 27 Creating Project VisionCreating Project Vision -- p. 30p. 30

Building & Maintaining Project TeamBuilding & Maintaining Project Team

Finding & KeepingFinding & Keeping -- p. 36p. 36

Project Planning ?Project Planning ? -- p. 38p. 38 Resource ManagementResource Management

Ensuring QualityEnsuring Quality

Career DevelopmentCareer Development

SummarySummary -- p. 48p. 48


8/11


City University

Building Client RelationshipsBuilding Client Relationships

Structures & TypesStructures & Types -- p. 56p. 56

CasualCasual

ProfessionalProfessional

PersonalPersonal(?)(?)

OrganizationalOrganizational

Understanding The ClientUnderstanding The Client

Social Types (?)Social Types (?) -- p. 59p. 59

Client ServiceClient Service Communication SystemCommunication System

Here it is again!Here it is again!

Conflict ResolutionConflict Resolution -- p. 70p. 70

Structures & TypesStructures & Types -- p. 56p. 56

CasualCasual

ProfessionalProfessional

PersonalPersonal(?)(?)

OrganizationalOrganizational

Understanding The ClientUnderstanding The Client

Social Types (?)Social Types (?) -- p. 59p. 59

Client ServiceClient Service Communication SystemCommunication System

Here it is again!Here it is again!

Conflict ResolutionConflict Resolution -- p. 70p. 70


9/11


City University

Chartering & Building The TeamChartering & Building The Team Selecting & Recruiting The TeamSelecting & Recruiting The Team

The Stages of Team DevelopmentThe Stages of Team Development

FormingForming

StormingStorming

NormingNorming

Performing & ExcellingPerforming & Excelling

StagesStages --

Chartering, Building, SustainingChartering, Building, Sustaining

Team IcebergTeam Iceberg -- p. 104p. 104--105105

The Virtual Team ?The Virtual Team ? -- p. 90p. 90

Core ValuesCore Values -- Honesty, Integrity & TrustHonesty, Integrity & Trust -- p. 91p. 91

Empowerment ?Empowerment ? -- p. 84p. 84

Selecting & Recruiting The TeamSelecting & Recruiting The Team

The Stages of Team DevelopmentThe Stages of Team Development

FormingForming

StormingStorming

NormingNorming

Performing & ExcellingPerforming & Excelling

StagesStages --

Chartering, Building, SustainingChartering, Building, Sustaining

Team IcebergTeam Iceberg -- p. 104p. 104--105105

The Virtual Team ?The Virtual Team ? -- p. 90p. 90

Core ValuesCore Values -- Honesty, Integrity & TrustHonesty, Integrity & Trust -- p. 91p. 91

Empowerment ?Empowerment ? -- p. 84p. 84


10/11


City University

Case WorkCase Work

Case SelectionCase Selection

The Blue Spider ProjectThe Blue Spider Project

Greyson CorporationGreyson Corporation

PositionPosition

Blue SpiderBlue Spider -- Objective: MediationObjective: Mediation

Gary Anderson & OmbudsmanGary Anderson & Ombudsman

Henry Gable & HR RepsHenry Gable & HR Reps

GreysonGreyson -- Objective: Labor Problem ResolutionObjective: Labor Problem Resolution

Greyson ManagementGreyson Management Greyson Employees RepresentativeGreyson Employees Representative

DoD ObserverDoD Observer

Case SelectionCase Selection

The Blue Spider ProjectThe Blue Spider Project

Greyson CorporationGreyson Corporation

PositionPosition

Blue SpiderBlue Spider -- Objective: MediationObjective: Mediation

Gary Anderson & OmbudsmanGary Anderson & Ombudsman

Henry Gable & HR RepsHenry Gable & HR Reps

GreysonGreyson -- Objective: Labor Problem ResolutionObjective: Labor Problem Resolution

Greyson ManagementGreyson Management Greyson Employees RepresentativeGreyson Employees Representative

DoD ObserverDoD Observer


11/11


City University

Optional Assignment For May 2ndOptional Assignment For May 2nd

Extra CreditExtra Credit -- 300 Words (max.)300 Words (max.)

Most Valuable Idea Learned ToMost Valuable Idea Learned To--date In PMPdate In PMP& How I Have Already Used it& How I Have Already Used it

Extra CreditExtra Credit -- 300 Words (max.)300 Words (max.)

Most Valuable Idea Learned ToMost Valuable Idea Learned To--date In PMPdate In PMP& How I Have Already Used it& How I Have Already Used it

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