tech audit overview
DESCRIPTION
for district E., as a sampleTRANSCRIPT
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Using a Technology Audit to Align
Vision with Practice
Scott NierendorfDirector of Educational Technology
David WuDirector of Information Technology
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Goals for today
Describe the Technology Audit Goals Process Outcomes
Provide rationale for using this process Identify key issues that are addressed Questions
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Educational Technology Workshops, training Assessment Coaching Curriculum Integration
Scott Nierendorf
Information Technology Technical support Network administration Helpdesk Purchasing
David Wu
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Why a Technology Audit?
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Reasons for a Technology Audit
√ Has the right technology been deployed?√ Is it being used effectively?√ Is the correct staffing structure in place?√ Provide data for a technology grant proposal√ Significant transitions: building projects, staff√ Technology Planning: meeting State requirements√ Looking to consolidate costs√ Clarify priorities for staff and leadership
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What exactly is an audit?
The Technology Audit provides a detailed analysis of current operational effectiveness and helps plan for future expansion.
Discussion and evaluation of your technology use District responses compared to best practices Summary report provided to district leaders Includes a list of targets and recommended
actions
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Process
Initial discussions with district organizer Establish schedule, timeline, parameters Identify specific areas for review Data collection: online survey On site visits and inspections Interviews and group discussions Analysis of data Summary report Action plan
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Areas of focus - IT
Hardware lifecycle strategy Server architecture & network
topography Data backups and disaster recovery Delivery of IT support services Help Desk & problem ticketing Software licensing
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Areas of focus – Ed Tech
Technology planningStudent tech literacy: 8th grade Instructional technology deployed,
and effectivenessProfessional development Integration
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Survey comparisonHS ES
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Obfj.000130
Coltsville34 Sequassen St
HartfordDATA HUB
2 Rivers337 East River Dr
East Hartford
MLC1551 Blue Hills Av
Bloomfield
District/Central111 Charter Oak Av
VOICE HUB
Obgj.00
0343
(bille
d via A
CN)
Obfj.000129
Obfj.000430
LCC 43 Vernon St
Hartford Obgj.000054
6mb VBR0/38
2mb CBR1/35
6mb VBR0/36
2mb CBR1/33
2mb CBR1/36
6mb VBR0/37
6mb VBR0/39
Pt-P
t T1
DHXT
.860
373
to L
CC
Pt-P
t T1
DHXX
.640
437
Pt-Pt T1
DHXT.860373
to District
Upgrade to 12mb VBR
Evaluate: Cost, uptime, performance/bandwidth, improvements
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Help Desk & problem tickets
How many problem tickets received per day, per location?
How quickly are the tickets getting closed? How many problem issues are being resolved
by the Help Desk versus front line break/fix? Are there peak times where you need to
temporarily increase support staff? Support staff scheduling.
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Common Observations
Overwhelmed tech support staff Too many IT projects for current resources Technology not meeting expectations Teachers not using consistently Lack of training/coaching: onsite support Missing or unfocused IT leadership Ineffective communication between educational
leaders and tech staff
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Results
Tech people keeping the lights on Deficit in leadership resources Technically capable, but gaps in
Time Skills Capacity Disposition
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Risks
Growing frustration Impact on morale Long term risks:
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“Technology itself is never a cause of greatness”
Jim Collins, Good to Great
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Questions?
Thanks for your attention!
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Contact info
Scott NierendorfDirector of Educational Technology
860-524-4042
David WuDirector of Information Technology
860-509-3688
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Pricing(Example fee structure)
Base fee of $2,000 Per-school fee cost ($1,000 per high school) Per-school fee cost ($500 per elementary &
$750 per middle school)
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Pricing example: Medium-small district
Base: $2000 High School $1000 Middle School $ 500 3 Elementary $1500
Total $5000
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Do I need a rubric to evaluate this
iteration of a projection device?
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Survey Results
Middle School