tech tips 19 agosto 2009

TechTips - WebExAugust 19th 2009

August 2009 WebEx –

Program Index

Segment SME eMail Page

You Gotta Know Rich Bowes [email protected] 3

MR Engines Roger Hudson [email protected] 5

HD Engines Josh Evans [email protected] 14

Electronics Kory Endress [email protected] Q&A

CatET Marty Urbanc [email protected] Q&A

Keepin' in touch Rich Bowes 23


WebEx LaunchCat.WebEx.com

597 338 977

Cat.WebEx.com


Questions…

today…1-877-494-4700#9875104#6536049

anytime…Email: [email protected]

MR Engine UpdateRoger Hudson


How to use Cat Diesel Fuel System Cleaner

• One bottle containing 0.946L (32 oz.) of Cat Diesel Fuel Systems Cleaner treats 250 L (65 gal) of fuel. This corresponds to a treat rate of 0.4% by volume.

• Pour Cat Diesel Fuel System Cleaner directly into the fuel tank then refill with fuel.

The fuel refilling process will ensure proper mixing of the cleaner. The cleaner will begin to work immediately.

Testing has shown most deposits are removed, and related issues are resolved after 30 hours of operating the engine with the Cat Diesel Fuel System Cleaner mixture. For maximum results, continue to use Cat Diesel Fuel System Cleaner for up to 80 hours of operation.

Fuel System CleanerPN 343-6210


Problem• C7-C9 HEUI Injectors (HI315B) with

installation damage• Not warrantable

Root Cause• Appears installing technician is using

tools which damage injectorICA & PCA

• Stop it• Use proper tool

152-1057 INSTALLER AS. - INJECTOR

Pubs• RENR7475

D&A Manual

C7 & C9 Injector – Installation Damage


Note: The HEUI Hotline is limited to North American Market Availability at this time. Caterpillar is introducing a HEUI Hotline. The number for the HEUI Hotline is 1-815-842-5000. The HEUI Hotline is restricted to C7 Engines and C9 Engines. The HEUI Hotline is available to all Caterpillar dealers. The HEUI Hotline is also available to all dealers of Truck Engine Parts and Service (TEPS). The HEUI Hotline is available from 7:30 am to 4:00 pm (CST) Monday through Friday. The HEUI Hotline is not intended to replace normal troubleshooting procedures. Follow the troubleshooting guides and involve your technical communicators, if necessary. TEPS dealers should involve the technical staff of the local Caterpillar dealer before calling the HEUI Hotline. Call the HEUI Hotline for additional troubleshooting advice. Call the HEUI Hotline when the dealer is at the point of replacing a component of the HEUI. The HEUI Hotline offers technical assistance and tips for advanced troubleshooting. The Caterpillar HEUI Phone Analyst may issue a HEUI Authorization Number for a faulty component of the HEUI. Obtaining a HEUI Authorization Number prior to replacing the HEUI will guarantee full warranty coverage on the replaced HEUI. The Send It Back system will issue a request for the return of parts for every warranty claim against the part number of a component of the HEUI. Please include the HEUI Authorization Number in the report of the warranty claim. Ensure that the HEUI Authorization Number is included in the field for comments of the request for the return of parts. Ship the component and the request for the return of parts to the Caterpillar Engineering Claims Room. A component of the HEUI that tests "GOOD" after being returned to Caterpillar without a HEUI Authorization Number will not be considered for a warranty claim. A component of the HEUI will be considered faulty if the component does not test "GOOD". A component of the HEUI without a HEUI Authorization Number that successfully completes performance testing after being returned to Caterpillar will not be considered for warranty coverage. The official state date for the HEUI Hotline is 15May 2009. All replacements of the HEUI that are performed after 15May 2009 are subject to the conditions of the HEUI Hotline program

TechTips - HEUI HotlneJune2009


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Trouble Shooting Special Instruction REHS3819


Troubleshooting Guide - IAP Test


…then call Cat TC

Utilize the resources…

Work service publications first• Troubleshooting Guide• Special Instructions• TIB’s / SM / EN / TEN / TechTips

Contact your Cat TC • Let DSN work general troubleshooting questions first• Contact Hotline for specific HEUI System Issues


Warranty Issues…

Replace components only if indicated by specific diagnostic tests and results.Include all significant ECM downloads, tests, and photographs to SIMS.Include Claim Authorization Number from Hotline in the claim storyReference DSN Number in the claim story for any other engine troubleshooting that led you to the Hotline.

HD Engine UpdateJoshua Evans


C15 Spacer Plate Oil Leak RepairCPI 94325 – TIBU5690


Compressor Unloader Kit CPI 123796 - REHS4820


HD Truck - Compressor Oil PassingCPI180599 – TIBU5738


Primary Failure Modes• Debris• Incorrect troubleshooting (dealer, missing from book)• Heater element

ARD Head FailuresREHS4825 - CPI 213188


2004-2006 C15 engines.• Interference between the new line

and the firewall • email the engine SN’s

to: hudson_roger_a@ cat.com.

VVA Oil Supply LinesPI10764 and PI10765


C15 SDP brake harness failures - CPI 210268#5, 6 wires may get cut by rocker or spring

High crank pressure – CPI 213196contact DSN on all Issues that cannot be resolved

Developing Solutions


DPF Sensor Line Freezing - CPI 205585• Location change of sensor boxes and

fabricated lines

DPF Cracking -• Software changes to soot maps• Currently running field validation in

several applications

Developing Solutions


The wrong Part Number was published in SIS for fuel regulatorThe incorrect 282-5091 Check Valve Gp was previously identified as a part of the 282-5092 Check Valve Gp .

Publication CorrectionTIBU5761


Keepin’ in Touchht

tps:

//tru

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Future Broadcasts…

check your calendars…

October Cat Video, Special Edition?16th Dec WebEx, 10am, CST

tech tips 19 agosto 2009

Documents

heui hotline

replaced heui

heui authorization number

caterpillar heui phone

webex page 4questionstoday1

fuel system cleanerpn

gal of fuel

fuel tank