TechCrunch Disrupt Finalist Presentation: ShowKit

“Good afternoon. My name is Anthony Kelani and I am CEO and Co-Founder of ShowKit. I’m joined here on the stage with my two

co-founders, Emily Sipchen and Adrian Bennett.”

“ShowKit is the next generation of mobile customer support and engagement. We power real-time, visual communication inside of any mobile app. Our technology will revolutionize the

way companies communicate with their mobile customers.”

“This is a simple concept that has been proven for desktop use with products such as WebEx and GoToMeeting…”

“However, we're the first to bring this technology to mobile apps.”

“Consider how often you use a smartphone or tablet. We’ve all had the experience of banking, or shopping, or

even filing an insurance claim on a mobile device.”

“Now imagine you’re on your phone, in a rush. You log into your bank app for a quick account check, and you find

fraudulent charges.

Of course you want to talk to a live person right away to get this resolved.”

“But today, in most apps, your only options for support are to leave the app and call an 800 number, send email feedback, or

actually go in-person to the store or branch.

YOU are MOBILE, you are banking on the go. WHY would you go into the branch? WHY are you waiting on hold?”

“These support solutions were NOT designed for mobile.

Companies are investing millions of dollars in their mobile-first initiatives; and yet they still rely on outdated, ineffective, low-tech. channels to communicate with with their mobile

users.”

“Customer support has been left behind with yesterday’s technology. This system is broken.”

“Now we’re going to show you what customer support looks like in an app powered by ShowKit and optimized to

meet the needs of mobile users.”

“I use my iPad for mobile banking, and right now I’d like to check my account balance by logging into my bank app.”

Anthony: “200,000 dollars to Marissa Mayer? I’m a startup CEO! I don’t have that kind of money! I need to talk to my bank right away. Ok, it looks like this button here that says

‘Contact Support Agent’ should help.”

Anthony: “Hello!”Emily: “Hello Mr. Kelani, I’m Emily, your bank agent. I’m here to help! Would you like to see some magic? Anthony: “Um, sure…”

Emily: “Woooo! Look… I’m drawing on your screen!”

Anthony: “Haha… that’s fantastic!”

Emily: “That’s not all I can do! I can see your screen, draw on it, navigate your app, and even tap buttons. For example, I

can show you how to make a deposit by tapping here. It’s as if we were both standing there looking at your iPad! So how

can I help you today?”

Anthony: “Well, I contacted you because there’s a fraudulent charge to my account.”

Emily: “Let me guess, is it this one here for $200,000 to one of the TechCrunch Disrupt judges?”

Anthony: “Yes! I would never bribe a judge!”

Emily: “Of course not! I will have that removed! And you can set push notifications so you will know if any more charges like this are made to your account by tapping here. You can go back and

change these setting any time you like.”

Anthony: “Thank you!”

“ShowKit enhances the mobile customer support experience by making it visual and interactive.”

“We have packaged our patent-pending technology into an SDK and platform that we license to companies and

developers. It’s easy to integrate ShowKit into any mobile app with as few as 10 lines of code.”

“Using a simple javascript API, our Web plugin can be embedded into any Web CRM solution. This allows your agents to provide support to your mobile customers right

from their desktop. It’s as simple as that.”

“ShowKit is Mobile-to-Desktop or Mobile-to-Mobile, which we just demonstrated, and cross-platform between iOS,

Android and Web.”

“ShowKit is a secure and scalable platform developed by the same engineers that built Telesign, a company that protects 9

of the top 10 Internet properties from Internet fraud.”

“We use peer-to-peer networking, so none of your real-time data goes through ShowKit servers. And we provide APIs that allow you to connect your backend to our cloud infrastructure

for account provisioning.”

“We also partner with cloud services, app development studios and 3rd party developer tools. These partnerships

allow us to distribute ShowKit to a larger number of potential clients through the tools and services they already use.”

“While in private beta, ShowKit has worked with over twelve hundred companies and developers to build and perfect our technology. And our beta includes a few companies you may

know.”

“We’re working closely with several in banking, retail, telemedicine, and remote field management to revolutionize the way these companies support and engage their users on

mobile.”

“Yesterday, a company called Vipaar launched Lime, the first ShowKit powered app live in the Apple App Store. Vipaar

allows you to virtually overlay your hands into a video stream to provide remote field support. They anticipate using ShowKit

for 5 million calls a month by the end of the year.”

“ShowKit is free for the first 30 days, so you can integrate and test. Our pricing starts at a flat rate of $1000 per month which

includes 50 thousands minutes of call time.

Startup companies with less than $2M dollars in funding can contact us for reduced pricing.”

“Here at TechCrunch Disrupt, we officially launched the 1.0 version of our iOS SDK and web plugins.”

“The Android SDK will be available this summer. We invite those who share our vision to join us and build ShowKit into your

mobile apps for outstanding mobile customer support.”

“The first 50 companies to sign up with the Promo Code: TCDisrupt14 will receive 3 months and 100,000 minutes of

ShowKit free. Come visit us at our startup alley booth to see ShowKit in action.”

“Thank you!”