techfuse 2012: cloud and mobile computing
DESCRIPTION
Learn the importance of including cloud and mobile computing into your business strategy. Presented by Tom Moen.TRANSCRIPT
Cloud and Mobile Computing
Thomas MoenDirector of Strategy and [email protected]@cloudmovr
5.16.2012
• Who is this Guy?• Why Cloud?• Which Cloud?
– Current Trends– What “they will say”– Productivity Apps
• Getting to the Cloud• Q & A
Agenda
Total Mobile Units Worldwide
Total Cloud Revenue WorldwideBillions
2005 2010 2015 2020$0
$50
$100
$150
$200
$250
$300
$350
$400
Trends Driving Future of Productivity
CONSUMERIZATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS
ANYTIME, ANYWHERE RISE OF THE CLOUD
“By 2012, 20% Of Businesses Will Own No IT Assets.”
Gartner, Jan. 2010
“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”
Ingo Elfering, Vice PreseidentGlaxoSmithKline
“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”
John Kalka, Vice PreseidentIngersoll Rand
The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.
IDC, Feb. 2010
Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).
Accenture, Jan. 2010
Pay for access,not for
ownership!
Pay for shared
resources which cost much less!
Pay for speed/agility and become
dynamic!
Pay only for what you
need! Scale-upand
scale-down effortlessly.
Benefits of Cloud Computing
Why Others Are Moving to the Cloud?
What IT is saying:
• Email/Collab is Too Expensive• CapEx to OpEx• Need Capability/Feature NOW!• Consolidation of BUs• Upgrades/Updates Kill Us• New Sheriff in Town• Merger or Acquisition• Applications Too Costly• Scale/Performance/Capacity• Better Up-time• Regulatory/Compliance Issue
• We Hate Upgrading• We Lack Skills/Retention• Projects Require High ROI• Need Predictable Spend• Need Enhanced Reliability• Need Enhanced Security• Deliver New Capabilities • We Like to Sleep
What Business is saying:
Why I Believe in Cloud
Improved customer responsiveness Increased employee productivity Reduced cost and increased IT agility More Secure infrastructure
IT is a cost center
Basic e-mail with no calendar
Public or no instant messaging (IM)
Sporadic Web conferencing; separate audio
PBX phone
IT is a more efficient cost
center Standard platform
for secure e-mail and IM
Presence in desktop applications
IP telephony pilots
IT is a business enabler
Increasing unification of communication channels
Mobile device access PC-IP Telephony Unified messaging
Software-powered VoIP
Seamless communication across the firewall
Federation of communication information and policy
IT is a strategic asset
Your Priorities
Microsoft Online Helps Accelerate Your Journey
• 9,000 business customers
• >50 million paid online seats
• More than 500 government entities
• More than 50 percent of Fortune 500
Others Believe in Cloud Productivity
• 70 percent moved to Exchange from Notes
• 12,000 advisory partners
“I’ve been able to provide equal or better email service at a much lower cost, which is a big win for Godiva. We’re looking at a $250,000 annual savings from eliminating Lotus Notes.”
Steve WhitelamDirector of IT, Godiva Chocolatier
“We looked at a variety of cloud-based
offerings, and only Microsoft could meet our
requirements for reliability. We have already
started our rollout, and with Exchange Online,
we will consolidate 42 e-mail systems into one,
reducing our IT costs by at least 30%.”
Olivier Baldassari
CIO, Rexel Group
“Our users consistently rave
about the move to Microsoft
Online Services, providing
familiar, intuitive solutions
that we could trust with our
business communications.”
Chris Millington
Global CTO, McDonald’s Corporation
Which Cloud for Productivity?
The Debate
• GAPE is easier to license than Microsoft• GAPE is less expensive• GAPE is secure• GAPE is certified• Microsoft's partner channel immature
Google Will Tell You…
• Google is in the ad business not C&C• Google doesn't value privacy • Google doesn't have feature parity• Google often pulls the carpet (features) from under your feet
(users)– Google health– Google knol– Google wave– Google sync
• Google doesn't support offline experience richly enough• Google is not less expensive• Google hasn't really improved since launched docs• Microsoft has 400,000 very mature partners
What Microsoft Will Tell You…
What I will tell you…
It is GREAT to Have Options…
• On Premise – services on premise
• Hosted – services hosted by someone else
• Segmented – host some users/apps, keep some users/apps on premise
• Hybrid – some services, i.e., filtering, archive encryption, are hosted. Azure Appliance or Azure SQL
Segmented
Plans - for All Your EmployeesE Family PlansK Family Plans
Office Web Apps
SharePoint Online Kiosk
Plan K1
Plan K2
Components
Exchange OnlineKiosk
Office Web Apps
Email, calendar, AV/AS, Personal
Archive
Collaboration Portal
Conferencing
IM & presence
Office Pro Plus
Forms, AccessExcel, & Visio Services
V.mail & Advanced Archive Capabilities
Voice
Plan E1
Plan E2
Plan E3
Plan E4
Big Questions…
Visibility and ControlAuditing reports
• Track delegate access and see which users have logged in to shared mailboxes• Find out who changed configuration settings and administrative permissions• Extract data for long-term storage or to build custom reports
Track configuration changes: RBAC,
settings, etc.
Track mailbox access: delegates, shared
mailboxes, etc.
Export log data for long-term retention
or custom reports
• Understand physical compute resources • What resources, and information will be
managed? • Who manages them and how? • Which controls are selected, and how are they
integrated into the overall cloud architecture? • What compliance issues do you face?
Security
Forefront Online Protection for Exchange Admin CenterSingle Sign On from Exchange Control Panel
Protection and ComplianceNative Exchange archiving
• Allows easy migration to a managed archive solution• User experience for managing mailbox does not change • Provides a way to centralize data currently stored in PST files
Archive can be searched with familiar toolsArchive appears
alongside a user’s primary mailbox
Content can be dragged from PSTs to
the archive
Protection and ComplianceRetention policies and legal hold
• Custom policies automatically delete or archive content • Integrates with personal archive• Legal hold policy captures user edits and deletions
Policies apply to all e-mails within a folder
by default
User can view expiration date
User can select retention policy for a
specific e-mail
Protection and ComplianceIntegration with IRM services
AD RMS Server(On-premises)
• Exchange Online can be integrated with on-premises AD RMS • This activates advanced Exchange 2010 IRM features, including:
• IRM in OWA, IRM search, and Protected Voicemail • Transport Protection Rules and Outlook Protection Rules
•OR Take Advantage of EHE!
Exchange Online
Key Import
Disbelief of Cost Savings
WHY HASN’T EVERYBODYMOVED TO Cloud??
Compliance Adherence in Business Productivity Online Suite
EU Safe HarborSAS-70 Type I (SSAE SOC 1 Type I)
Compliance Adherence in Office 365
SAS-70 Type II(SSAE SOC 1 Type II)
Access to our “Trust Center”
EU Model ClausesFISMA
HIPAA/BAAData Processing Agreement
EU Safe Harbor
ISO 270001
SAS-70 Type I (SSAE SOC 1 Type I)
SharePoint Online 2007 – Customer’s Requirements
• Infrastructure• Document management• Search• Legal
Holds/Retention/eDiscovery• Social Collaboration• Bandwidth / Network• Language Packs• Workflows• Records Center Management• ISO• Anywhere access• AD Integration• OSC Presence
• GB Limits• Dev/Test/Training Environments• Internal/External Access• EU Privacy• BI• Platform• Dashboards• People Search• Security• Upgrades• Architecture Flexibility• Up Front Costs• Support Costs
• Maintenance Costs• Intranet Roadmap• Login(s)• 3rd Party Tools• Upgrade Roadmap• Resource Needs
SharePoint Online 2010 – Customer’s Requirements
• Bandwidth / Network
• BI• 3rd Party Tools
Exchange Online 2007 Concerns
Customize OWA login page
Outlook 2003 support
Public folders
POP/IMAP
“Send as” capabilities
Server-side auto-forwarding
Free/busy calendar sharing
Unified Messaging
Post-processing of outbound mailOWA multi-factor authentication
Journal to on-premise archive
Messaging Records Management
Cross-mailbox search
Application connectivity via older APIsAllow SMTP relay
On-premise OCS voice/UM integration
PowerShell access
Exchange Management Console access
Transport rules
Custom mobile device policies
Exchange 2010 OnlineOutlook 2003 support
Public folders
Application connectivity via older APIs
Greatest Flexibility and Control
Google Microsoft
On Premise NO YES
Hosted YES YES
Segmented NO YES
Hybrid NO YES
Other Reasons to Consider O365• Win Backs• Features• Training• Employee Morale• Support• Collaboration• Mobility• Security• “Complete” Offline• HIPAA• Cost
Future of Productivity
Win Back Customers
Cost
• Google $50 per user per year• Plus AD Sync• Plus ActiveSync• Plus filtering• Plus Client
Google Microsoft
Yearly $5,841,664.00 $3,385,860.00
Yearly/User $104.69* $60.67
Monthly/User $8.72 $5.05
* Make sure you get a 3 year quote, in writing, from Google!
Comprehensive Security & Compliance Framework
ISO/IEC 27001:2005 certificationStatement of Auditing Standard (SAS) 70 Type I and Type II attestations
Certification and Attestations
Payment Card Industry Data Security Standard Health Insurance Portability and Accountability Act
Industry Standards and RegulationsMedia Ratings Council Sarbanes-Oxley, etc.
Identify and integrate:Regulatory requirementsCustomer requirementsAssess and remediate:Eliminate or mitigate gaps in control design
Controls FrameworkTest effectiveness and assess riskAttain certifications and attestationsImprove and optimize:Examine root cause of non-complianceTrack until fully remediated
Predictable Audit Schedule
Encourage You to Invest Time with BOTH Privacy Documents
• http://www.google.com/intl/en/privacy/privacy-policy.html
we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
• http://www.microsoft.com/online/legal/v2/?docid=18&langid=en-us
Case Studies & Tools/Resources
Where do we start?
Getting to the Cloud
• Understand Your Requirements – Get Ready• Attend Technical Overview - Introduction
– Download the Deployment Planning Tool– Download the Network Testing Tool
• Participate in two day SAW – Marriage Counseling• Start a POC – Living together• Production Pilot - Marriage• Migration Planning and Migration – Raising Kids• Use – Empty-Nested Retirement
Your Journey to the Cloud
Capability & Technical Fit
Cloud Svc/O365 Briefing
Solution/Tech Briefing
Joint Evaluation Plan
Solution Alignment Workshop
• Migration Due Diligence
• Tech Reviews
Legal & Compliance
Cloud Principles Briefing Initial Proposal Contract / SOW
Negotiations
Security, Privacy, Data Sovereignty
Cloud Svc Briefing SecurityBriefing
Solution Alignment Workshop
Business Value
BV Development Session Initial Bus. Case Final
Business Case
GovernanceEvaluation
PlanRegular C-Level Reviews
Transaction/Procurement
Cloud PrinciplesBriefing Initial Proposal Contract / SOW
NegotiationsContract & SOW Signed
Services & Support
Assessments(optional)
Value AddSvc Definition
Online Contract & Svc. SOW
Prov. & Migr.Proposal
(>2,400 seats)
PartnersPartner Role
DefinitionSolution
AlignmentMigration Proposal
Outcomes:Vision
Definition C-Level Review Evaluation Plan• SAW Report• Migration
Scope
• Feasibility Report
• Validation
• Signed Contracts
• Migration Preparation
Go / No GoDecisions:
Vision for Project?Need?
Business & Tech Alignment?
Valid Business Case
Fit? Gaps?Mitigation?
Migration Deployment
Plan Feasible?
ENVISION(0%)
ALIGN(10%)
PREPARE/MIGRATE/ DEPLOY(100%)
EVALUATE(20%)
DUE DILIGENCE
(60%)
FINALIZE& SIGN(80%)
1 2 3 4 5 6 7
EvaluationPlan
Deployment Planning/
Design
Prepare / Migrate/ Deploy
CONFIRM FIT(40%)
DesktopPrep
AD Prep
AD FS 2.0
Dir Sync
ExchangeCAS/HUB
Email Migration
SharePoint
Moving to the Cloud
FutureState
CurrentState
Single Sign On
Migration
You Decide to “Go It Alone”…On the occasion of a Service Interrupting Event (SIE), Microsoft Online Services continuously updates the channels below to provide you necessary information to manage your business. Microsoft Online Services strives to earn your business
and trust through our best in class service and ongoing communication.
TwitterFeed is continuously updated as
SIE incidents occur.http://twitter.com/#!/Office365
Service Health DashboardThe best location for Service Update information. Updated regularly through any SIE and notifies you
of any upcoming planned maintenance.
FacebookGet the latest updates, tips
and more delivered straight to your Facebook stream.
http://www.facebook.com/#!/office365
Community BlogWith access to forums, community, and
community, you’re always receiving the most updated information.
http://community.office365.com/en-us/default.aspx
Three Best Friends
http://www.microsoft.com/en-us/download/confirmation.aspx?id=26509
http://technet.microsoft.com/en-us/exdeploy2010/default.aspx#Index
[email protected]@cloudmovr
How We Deliver
PortalsSharePoint
Intellectual Property(Notification, Elle, Video Kiosk, Interaction Portal etc.)
Infrastructure(MS, WAN Op, SAN, DC, Gateway, etc.)
ContactCenter
ININ
Unified Comm.
Lync
CRMDynamics
Application Development
Integration Customization
Stra
tegi
c Co
nsul
ting
Professional Services
Our
Mis
sion Our mission is to use our technology know-how
to enable our clients to deliver an exceptional
experience to their customers
A Portfolio of Optimized Interactions
Avtex Customers
. Avtex helps you deliver pleasing, productive and profitable interactions.
Than
k
You!
Updates SharePoint• Enterprise Readiness • Recycle Bin Enhancements • External Sharing Gets a Broader Reach • PDFs Handling Improvements
Other Updates• Improving the sign-up form by removing the post sign-up “continue”
page • New simplified service settings pages for small business (Plan P1)
customers• Office 365 Shared Mailboxes Tool is now available• An Updated Exchange Deployment Assistant including the Hybrid
Configuration Wizard is now available• Adding support in four additional languages: Arabic, Polish, Thai and
Bahasa • A new Exchange Online Migration Performance Guide is now available• Lync-to-Phone availability is planned for Q3 CY2012 (US/UK-only)• User Soft Delete is now targeted for availability in July 2012
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*
Solve problemsfrom more places
WORKS WITH WHAT YOU
KNOWFamiliar tools
ROBUST SECURITY AND
RELIABILITY99.9% uptime.
Guaranteed.
IT CONTROL AND EFFICIENCY
Keeps you in control
• Premium anti-spam and antivirus protection provided by multiple virus scanning engines
• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures
• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data
• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPPA, FISMA, EU Safe Harbor Seal
• Backed by a 99.9% financially backed Service Level Agreement
ENTERPRISE SECURITY AND RELIABILITY
99.9% financially backed SLAGeo redundant datacenters
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*
Solve problemsfrom more places
WORKS WITH WHAT YOU
KNOWFamiliar tools
ROBUST SECURITY AND
RELIABILITY99.9% uptime.
Guaranteed.
IT CONTROL AND EFFICIENCY
Keeps you in control
BEST PRODUCTIVITY EXPERIENCE
Online meeting presentation with pc-to-pc audio and video
Desktop and Application sharing and virtual whiteboard
Recording Capability
Instant messaging
Co-Authoring in Word
Presence
Status update
Activities
My Sites in SharePoint
Easily connect with others across organizations with calendar sharing and publishing in Outlook
Familiar Office ExperienceCreate sites to share documents
with colleagues and partners with SharePoint
Cross-browser support
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*
Solve problemsfrom more places
WORKS WITH WHAT YOU
KNOWFamiliar tools
ROBUST SECURITY AND
RELIABILITY99.9% uptime.
Guaranteed.
IT CONTROL AND EFFICIENCY
Keeps you in control
• Rich client access online or offline via Office desktop applications on PCs and Macs
• View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)
• Access your inbox from a broad range of browsers with Outlook Web App
• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerry
• Single inbox to manage email and voicemail with unified messaging
• Connect securely** over Internet with HTTPS without the need for VPN
ACCESS ANYWHERE
Web applications with cross-browser support
Outlook Web App
Seamless mobile access across many devices
Access to PowerPoint
Access to SharePoint
Office Hub in Windows Phone 7
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*
Solve problemsfrom more places
WORKS WITH WHAT YOU
KNOWFamiliar tools
ROBUST SECURITY AND
RELIABILITY99.9% uptime.
Guaranteed.
IT CONTROL AND EFFICIENCY
Keeps you in control
• Just works. Minimal user training required to get productive right away
• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly
• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business
• Stay up to date with the latest productivity experience through a subscription service
WORKS WITH WHAT YOU KNOW
Outlook Web AppOutlook
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*
Solve problemsfrom more places
WORKS WITH WHAT YOU
KNOWFamiliar tools
ROBUST SECURITY AND
RELIABILITY99.9% uptime.
Guaranteed.
IT CONTROL AND EFFICIENCY
Keeps you in control
• 24/7 IT professional phone support or via electronic ticketing
• Service health portal and RSS feeds to provide up to date service availability information
• Simplified management with a single administration center with role based access
• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports
• IT friendly service update policies that put you in control
IT CONTROL AND EFFICIENCY
Service health portal Simplified Management
MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED RESOURCES
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”