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GLAZED TILE SPEC GUIDE Technical & Commercial Support 3 rd Edition 2019

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Page 1: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

GLAZED TILE SPEC GUIDETechnical & Commercial Support

3rd Edition 2019

Page 2: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

INDEX

HAND PAINTED 14

WE ARE NEW TERRACOTTA 3

TECHNICAL GUIDE 19

FORMAT GUIDE 6 6 Field Tiles 7 Trims 8 New Modern 9 Portuguese Heritage10 Layouts11 Tiles per square meter

14 Patterns17 In-house Atelier

19 ColourReferences&GlazeSpecifications23 Physical & Chemical Characteristics24 Installation & Maintenance Guidelines

Made from natural clays, New Terracotta hand moulded and glazed tiles, in accordance with EN 14411, manufacturedusingadouble-firingprocess,areknownforitsvariationinsize,shape,colourandtexture.Our tiles are characterisedby countlesshues,uniquenuancesandparticular shadingdetails.No two piecesareexactlyalikeinbothdesignanddimensionand,quiteoften,notperfectlyflat.Theirregularedges,thecorrugatedsurfaceandthesmallimperfectionsarethecharacterwhichmakeseachpieceunique.

90 Formats | 142 Colours | 10 Glaze Finishes

COMMERCIAL SUPPORT 2727 FrequentlyAskedQuestions30 Terms & Conditions

3rd EDITION© 2019 New Terracotta

This document is intended to provide a user-friendly and informative guide for the best practice selection, preservative treatment, design and installation of New Terracotta tiles to ensure product fit for purpose and performance over a range of applications, hazard exposures and design lives. The target users would primarily be architects, designers, builders, engineers, specifiers and other users of New Terracotta tiles.

Page 3: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

We areNEW TERRACOTTAWe are makers of handmade tiles in a human-scale factory, neither too big nor too small.

Our ValuesAt New Terracotta we stand for impeccable craftsmanshipandtimelessdesign.

Be Simple.WecurateNaturalism.Wevalue thesim-plicity in our tiles, sometimes we evenreachoutforimperfection.

Honour Origins.We curateHistory.We are all about pre-servingartisanallegacy,asweareheirsofarichpastbasedonceramictradition.

Make Extraordinary. We curate Quality. We pride ourselveson our attention to detail and going the extramiletoensurethatourtilesaretrulyunique.

The Essence New Terracotta is a profoundly Portuguese handmade ceramicproject.Thepremiseissimple:tomergetheancienttechniques with contemporary aesthetics, offering a new dimensionofthetile.

Page 4: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Making great sustainable productsWeproduceclaymaterials thatareeco-friendly.Weworkhard to reduceour impacton theenvironment.We reclaimourownliquidwasteglazeandourscrapclayandputitbackintoourclaybody.Heatcapturedfromourkilnsisusedtodryourtilespriortofiring.

We will continue to make products that can last a lifetime. It makes sense for the client and it makes sense for the environment.

We strongly believe that people prefer handmade products.

Recycling at New Terracotta

100%glazelinewater+heat+bisque+tiles+cardboxes+post-productionwaste

Clay Blending Filtration Hand Moulding Finishing Procedures

Bisque Firing Second Firing QualityControl Packing&Shipping Glazing

Natural Drying

Only the highest quality raw materials, product formulations and packaging materials are used, ensuring the finished product meets our exacting standards.

Page 5: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14
Page 6: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 6FIELD TILES

12

12

9

14

12,5

11,5

13 11 10 8, 5

10,5

10,5

18

6

6

10

12

14

7

14

6710,5

12

6

12

56

18

9

8,5

108,5

13

1612, 53, 5

1310

20

3

20

SQUARE14x14x1

HALFSQUARE14x7x1

LONG30x10x1,2

LONG30x7x1,2

LONG22x5x1,2

TRIA 90º M24x12x1,2

TRIA 90º S12x12x1

TRIA Mside13x1

TRIA Sside10x1

LOSA Mside10,5x1

HEXA Mside7x1

KITE8,5x10x1

SQUARE1 | 1,5 | 1,8

LOSA1 | 1,5 | 1,8

DUAL1,2 | 1,8

HEXA1 | 1,5

T-DROP9x14x1

ARAB12x12x1

FISH SCALE12,5x11,5x1

HALF HEXA Mbase14x1

LOSA Sside6x1

HEXA Sside6x1

HALF HEXA Sbase12x1

TRAP18x9x1

LONG20x8x1,2

LONG20x4x1,2

RECTANGLE16x13x1,2

DUAL20x13x1,2

SQUARE11x11x1

HALFSQUARE11x5,5x1

RECTANGLE15x10x1

DUAL16x13x1,2

SQUARE10x10x1

HALFSQUARE10x5x1

RECTANGLE11x8x1

SQUARE7x7x1

SQUARE5x5x1

INN’OUTMixing thicknesses 1 cm | 1,5 cm | 1,8 cm – available in all field tiles. NOTES

14 x 14, 11 x 11, 10 x 10 also available in 90º cut edge.Glazed edges available by request.All field tiles available in bisque.Drawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

Page 7: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 7TRIMS

NOTESAvailable for all field tiles.Bespoke corner tiles available by request. Glazed edges available by request.Drawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

x

5

5

1

5

5

1

x

15

x

1

11

5

x

1

x

1

2,5

2,5

x

77

52,5

x

77

12 5,5

CLASSIC

CANE

BULLNOSEEDGE

V-CAP L-CAPCORNER V-CAP

RADIUSBULLNOSE

FINGER COVEV-Cap

L-Cap

linear

angle

linear

convex

concave

convex

concave

Page 8: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 8NEW MODERN

14,7

17

8,5

15,5

17,8 16

RETRO24x8

8,7

15

17,4

GLADIATORside 8,7

20

9

ZIG ZAG A20x13,5

BLOCK20x8

SKATER15,5x8

ENVELOPE14x7

BUMP14x7

KISS14x7

SUBWAY115,5x7,5

STARside 8,5

13,5

ZIG ZAG B20x13,5

3D DIAMOND10,5x18

SUBWAY215,5x7,5

PYRAMIDE15,5x16

SUBWAY318x12

10,5

20

CONSTELLATION20x10,5

NAZCA A20x8

3D RECTANGLE15x10

CUBIST15x15

DOTS14x14

CROCHET14x14

RAFIA14x14

CAPOEIRA14x14

DOTS11x11

CROCHET11x11

RAFIA11x11

CAPOEIRA11x11

3D TRIANGLE 2424x12

DÉCO15x15

3D TRIANGLE 1212x12

MARRAKESH14x14

CAPITONNÉ14x14

NAZCA B20x8

NOTESGlazed edges available by request.Drawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

Page 9: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 9PORTUGUESE HERITAGE

ARRAIOLOS14x14

PINHEIRO14x14

FLORÃO14,5x14,5

RÉGUA14x14

RENDA14x14

RENDA7x7

FLORÃO11x11

RÉGUA11x11

CALIFA14x14

PENA14x14

PARRA14x14

BOTÃO13x13

BORDALLO14x14

NOTESGlazed edges available by request.Drawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

Page 10: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 10LAYOUTS

MONO 1HalfHexa

MONO 7Losa

COMBO 5Dual 20 &Rectangle10x15

COMBO 11Hexa&HalfHexa

MONO 13Tria

COMBO 1Square

MONO 4HalfHexa

MONO 10Kite

COMBO 8Kite & Tria S

COMBO 14HalfHexaS&LosaS

MONO 16Dual 16

COMBO 4Square & Rectangle& Half Square

MONO 2HalfHexa

MONO 8Losa

COMBO 6Tria 90º M & Tria 90º S

COMBO 12HalfHexaS&LosaS

MONO 14Tria

COMBO 2Square & Half Square

MONO 5HalfHexa

MONO 11Kite

COMBO 9HexaM&TriaS

COMBO 15HalfHexaS&LosaS

MONO 17Dual 20

MONO 3HalfHexa

MONO 9Losa

COMBO 7Dual 16 &Rectangle16x13

COMBO 13HexaS&LosaS

MONO 15Tria

COMBO 3Long & Square

MONO 6HalfHexa

MONO 12Kite

COMBO 10Trap & Tria 90º S

COMBO 16Tria M & Tria S

Page 11: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 11TILES PER SQM

Fish Scale12,5x11,5x1

in cm in cm

in cm in cm

number of tilesper sqm

number of tilesper linear m

number of tilesper linear m

98160188

4764

110

79

10

79

10

79

10

79

10—

79

10——

79

10

7494

79

70138

136230

104320

78107

156214

86

230

148

136

134

33478660

118

Half Square14x7x111x5,5x110x5x1

Rectangle16x13x1,215x10x111x8x1

V-Cap14x5x111x5x110x5x1

Bullnose Edge14x14x111x11x110x10x1

Finger Cove14x5x111x5x110x5x1

Canelinear 14x2,5 11x2,5 10x2,5angle side7x2,5

Classiclinear 14x5 11x5 10x5angle side7x5corner 12x5,5x5Radius Bullnose

14x14x111x11x110x10x1

Dual20x13x1,216x13x1,2

L-Cap14x14x111x11x1

Tria 90ºM24x12x1,2S12x12x1

TriaMside13x1Sside10x1

LosaM side10,5x1S side6x1

HexaM side7x1S side6x1

Half HexaM base14x1S base12x1

Trap18x9x1

Kite8,5x10x1

T-Drop9x14x1

Arab12x12x1

Long30x10x1,230x7x1,222x5x1,220x8x1,220x4x1,2

FIELD TILES

TRIMS

Corner V-Cap5x5x1 — Arraiolos

14x14Botão13x13

Parra14x14

Califa14x14

Bordallo14x14

Pinheiro14x14

Pena14x14

51 59

51

51

51

51

51

in cm in cmnumber of tilesper sqm

number of tilesper sqm

4882

5182

51204

Florão14,5x14,511x11

Régua14x1411x11

Renda14x147x7

PORTUGUESE HERITAGE

487892

192376

Square14x14x111x11x110x10x17x7x15x5x1

number of tilesper sqm

Retro24x8

3D Rectangle15x10

Cubist15x15

3D Diamond10,5x18

Déco15x15

Marrakesh14x14

Capitonné14x14

Kiss14x7

Envelope14x7

Constellation20x10,5

Starside 8,5

Block20x8

Skater15,5x8

Bump14x7

Pyramide15,5x16

Gladiatorside 8,7

52

66

45

104

45

51

51

102

102

62

53

62

81

102

86

51

in cm in cmnumber of tilesper sqm

number of tilesper sqm

868646

6262

70138

5182

5182

5182

5182

5252

Subway1. 15,5x7,52. 15,5x7,53. 18x12

NazcaA 20x8B 20x8

3D Triangle24. 24x1212. 12x12

Capoeira14x1411x11

Dots14x1411x11

Crochet14x1411x11

Zig ZagA 20x13,5B 20x13,5

NEW MODERN

Rafia14x1411x11

Page 12: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Format Guide . Page 12

in cm in cmnumber of tilesper sqm

number of tilesper sqm

COMBOS

4441

2595

8070

7270

49176

2525

4437

2135

5247

333830

394138

18063

4895

28102

4385

60103

16185

67136

16185

17778

44172

Combo 1 - ASquare14x14Square7x7

Combo 2 - ASquare7x7HalfSquare14x7

Combo 3 - ALong22x5Square5x5

Combo 1 - BSquare10x10Square5x5

Combo 2 - BSquare5x5HalfSquare10x5

Combo 3 - BLong30x10Square10x10

Combo 3 - CLong30x7Square7x7

Combo 5Dual20x13Rectangle10x15

Combo 6Tria90ºM-24x12Tria90ºS-12x12

Combo 4 - ASquare10x10Rectangle15x10HalfSquare10x5

Combo 4 - BSquare11x11Rectangle11x8HalfSquare11x5,5

Combo 8Kite8,5x10Tria S - side 10

Combo 9HexaM-side7Tria S - side 10

Combo 10Trap18x9Tria90ºS-12x12

Combo 11 - AHexaM-side7HalfHexaM-base14

Combo 11 - BHexaS-side6HalfHexaS-base12

Combo 12HalfHexaS-base14Losa S - side 6

Combo 13HexaS-side6Losa S - side 6

Combo 14HalfHexaS-base14Losa S - side 6

Combo 15HalfHexaS-base14Losa S - side 6

Combo 16Tria M - side 13Tria S - side 10

2727

Combo 7Dual16x13Rectangle16x13

TILES PER SQM

Check the quantities.Orderingproperquantitiesisessentialaswecannotguaranteeanexactmatchbetweenbatches.Werecommendordering10%extratiles.Thereisa3sqmminimumorder.Thenumberof tilessuppliedpersquaremeter isapproximateanddependsupon thesuggestedgrout joint (our standinggroutingspaceis1to4mm).

Page 13: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14
Page 14: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Hand Painted Guide . Page 14HAND PAINTED PATTERNS

ÓBIDOS 14x14

ÉVORA 14x14

COLARES 14x14

ALCÁCER 14x14

TAVIRA 14x14

PORTO 14x14

BELMONTE 14x14

FAIAL 14x14

ESPINHO 14x14

LAGOS 14x14

COIMBRA 14x14

MONSARAZ 14x14

SINTRA 14x14|11x11

CRATO 14x14

SAGRES 14x14

LISBOA 14x14

LAMEGO 14x14

PICO 14x14

TOMAR 14x14

MELIDES 14x14

NOTESDrawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

Page 15: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Hand Painted Guide . Page 15

GOA 14x14

TANGER 11x11

BAHIA V 14x14

MINAS A 14x14

COCHIM 14x14

AGADIR 14x14|11x11

BAHIA A 14x14

MINAS V 14x14

DIU 14x14

MOGADOR 11x11

BAHIA R 14x14

MINAS R 14x14

MALACA 14x14

CEUTA 14x14

RIO 14x14|11x11

NOTESDrawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

HAND PAINTED PATTERNS

Page 16: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Hand Painted Guide . Page 16

MARRAKESH HP 14x14

BORDER 1 14x14

PATCHWORK 1 14x14

PATCHWORK 5 14x14

CALIFA HP 14x14

BORDER 3 14x14

PATCHWORK 3 14x14

ANDALUCIA 14x14

BORDER 2 14x14

PATCHWORK 2 14x14

PARIS 14x14

BORDER 4 14x14

PATCHWORK 4 14x14

NOTESDrawings not to scale.Measurements denoted L x H x W in cm.Tiles are handmade, size and shape variation can be expected.

HAND PAINTED PATTERNS

RELIEFS

PATCHWORKS

BORDERS

Page 17: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Hand Painted Guide . Page 17

LISTENING AND LEARNINGWebeginbylisteningtoourclients'creativevision,takingthetimetounderstandtheirfundamentalneedsanddesires,yetseekingtopushtheboundariesoftheirimaginationwithourknowledgeofwhatispossible.

Concept Dialogue Tests andapprovals

Delivery andinstallation

Production

BESPOKE HAND PAINTED TILESOurcomprehensivebespokedesignconsultationserviceisallaboutpersonalization.

CUSTOM AND BESPOKE DESIGNSNew Terracotta offers a comprehensive mural design service from conception to installation. Whether it is customisingoneofourexistingdesigns,orworkingwithusonacompletelybespokecreation,ourexpertswillguideyouthroughthisexcitingprocess.

HISTORIC RESTORATIONNew Terracotta has considerable expertise and experience with tiles in listed buildings. We have delivered bespoketilestopalaces,monuments,churchesandprivatehomesforprojectsinvolvingveryspecificrequestsandrequirementsconcerningquality,appearanceanddimensions.

BESPOKE HAND PAINTED MURALSDesigns are created on paper either by hand or by computer and transferred onto tile through the artistic applicationbyourhighlyskilledtiledecorators.Usingavarietyofbrushtechniques,theglazesareappliedwhichwhenfiredcreatestunningindividualpiecesofceramicartwithtremendousdepthofcolourandcharacter.

IN-HOUSE ATELIER

Our in-house team of designers, ceramic experts and experienced craftsmen allow us to collaborate with leading architects and designers on their spectacular projects.

ARTISTIC TECHNIQUESFREE HAND PAINTING

HAND SCREEN PRINTING

STENCIL ART

DECAL TRANSFER

Page 18: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14
Page 19: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Technical Guide . Page 19

NewTerracottahasitscorestrengthinthewideknowledgeofcolours.Wearealwaysaheadofdifferentcolourexpressions.Acolourreachesitsmaximumwhenthepigmenthasbeendevelopedtothehighestemotionalresonanceforthatcolour.Thereissomuchmoretoourworkthanfinerawmaterialsandhighpigmentloads.AtNewTerracotta,weareforgingtogethertherightbalanceofpigment,glaze,history,scienceandemotion.

The collection features 142subtle,luminous,semi-transparent,deep,metalliccolours.Eachofthemhasahistoricalandartisticbackground.

Yellow Yolk

Eggshell White

Delicate Peach

Flamingo Baby

Flamingo Pink

Jet Set Black

Chicago Cobalt Blue

Midnight Indigo

Vanilla Cream

Mint Macaron

Lavender Violet Blue

Oyster Mushroom White

Charcoal Grey

Elephant Grey

Soft Lilac

Neon Green

Shallow Waters

Forest Green

Ice Grey White

French Grey

Divine Grey

Green Mojito

Pikachu Yellow

Blue Dolphin

Saffron Yellow

Creme Caramel

Blue Sky

Brown Beer Bottle

Sand Bisque

Transparent Violet

Misty Blue

Spearmint Spa

Crystal Blue Waters

Electric Blue

Paradise Turquoise

Emerald Lake

Ultramarine Sea

Ocean Surf

Tempest Blue

Tempest Green

Penguin White

Minimal White

Lemon Tart

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy solid

glossy solid

satin to glossy solid

glossy translucent

glossy translucent craquelé

glossy translucent

glossy translucent craquelé

glossy solid

glossy translucent

glossy translucent

glossy translucent

glossy translucent craquelé

glossy translucent

glossy solid

glossy solid

glossy solid

glossy translucent craquelé

glossy solid

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy solid

glossy translucent craquelé

glossy translucent

glossy translucent craquelé

glossy translucent

glossy translucent

glossy translucent

satin to glossy solid

glossy solid

glossy translucent

low

low

moderate

moderate

moderate

low

low

low

moderate

moderate

moderate

moderate

moderate

low

moderate

low

moderate

moderate

low

low

low

moderate

low

moderate

high

high

low

moderate

moderate

high

moderate

high

moderate

low

moderate

moderate

high

moderate

moderate

moderate

low

low

moderate

✓✓✓✓✓✓✓✓✓

✓✓✓✓

✓✓✓✓

✓✓✓✓✓✓✓

✓✓✓✓✓✓

✓✓✓✓✓✓✓✓✓

✓✓✓✓

✓✓✓✓

✓✓✓✓✓✓✓

✓✓✓✓✓✓

yes

yes

yes

yes

yes

yes

B001

B002

B007

B010

B011

B012

B014

B017

B020

B022

B023

B025

B028

B029

B037

B038

B039

B040

B042

B043

B044

B046

B049

B051

B053

B054

B055

B057

B059

B061

B065

B067

B068

B069

B071

B074

B075

B083

B088

B089

B090

B091

B092

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

BASIC COLOURS

GLAZE SPECIFICATION

Page 20: Technical & Commercial Support - New Terracotta … · RENDA 14 x 14 RENDA 7 x 7 FLORÃO 11 x 11 RÉGUA 11 x 11 CALIFA 14 x 14 PENA 14 x 14 PARRA 14 x 14 BOTÃO 13 x 13 BORDALLO 14

Technical Guide . Page 20

B096

B097

B101

B103

B110

B113

B150

B151

B152

B190

B202

B204

B206

B208

B210

B301

B600

B608

B618

B625

B628

B700

B705

Desert Bisque

Water Bisque

Innocent Pink

Pink Ballet

Antique Rose Velvet

Frozen Margarita

Fresh Salmon

Blue Fronteira

Blue Provence

Transparent White

Giraffe Print

Giraffe Yellow

Giraffe Blue

Giraffe Pink

Giraffe Green

Burnt Siena

Green Guru

Green Delight

Amazon Green

Olive Green

Khaki Green

British Racing Green

So Sweet Teal

glossy translucent

glossy translucent craquelé

glossy solid

glossy solid

glossy translucent

glossy translucent craquelé

glossy translucent

satin to glossy solid

satin to glossy solid

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy solid

glossy solid

glossy solid

glossy solid

glossy solid

glossy solid

glossy translucent

glossy solid

moderate

moderate

low

moderate

low

low

low

low

low

low

moderate

moderate

moderate

moderate

moderate

low

low

low

low

low

low

moderate

low

yes

✓✓✓

✓✓✓

✓✓✓✓✓✓✓✓

✓✓✓

✓✓✓

✓✓✓✓✓✓✓✓

Belgian Chocolate Matt

Italian Coffee Matt

Paper Black Matt

Graphite Grey Matt

Smoke Grey Matt

Cotton White Matt

Industrial Grey Matt

Vintage Red Matt

Glaciar White Matt

Elegant Greige Matt

Safari Green Matt

Black Evergreen Matt

Adorable Pink Matt

True Rose Matt

Perfect Nude Matt

White Sand Matt

So Chic Teal Matt

Historical Blue Matt

Royal Blue Matt

Forever Blue Matt

Summer Blue Matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

satin matt

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

low

✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

M800

M810

M815

M820

M825

M830

M835

M845

M850

M855

M860

M865

M875

M880

M885

M890

M900

M910

M915

M920

M925

GLAZE SPECIFICATION

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

BASIC COLOURS

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

MATT COLOURS

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Technical Guide . Page 21

✓✓✓✓✓✓✓✓✓

✓✓✓

Deep Blue Explosion

Ocean Blue Explosion

Mystery Teal Explosion

Aqua Mist Explosion

Petroleum Explosion

Galaxy Explosion

Soft Emerald Explosion

Wisteria Blossom Explosion

Coralline Explosion

Jungle Green Explosion

Metallic Green Explosion

Vibrant Bamboo Explosion

Don Pesto Explosion

El Guacamole Explosion

Hazelnut Explosion

Classic Concrete Explosion

Stylish Grey Explosion

Sophisticated Grey Explosion

Wabi-Sabi Explosion

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

glossy translucent

high

high

high

high

high

high

high

high

high

high

high

high

high

high

moderate

moderate

moderate

moderate

moderate

✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

X010

X011

X020

X021

X022

X023

X031

X032

X033

X042

X044

X050

X060

X061

X071

X072

X074

X075

X076

Red Chili Pepper

Acid Yellow

Orange Caviar

Fresh Wasabi

So Eggplant

Yaya Carrot

Red Tomato Delicious

Du Vin Rouge

Pretty Red

Skinny Zucchini

Caramel Spaghetti

Red Cobra

Orange Cobra

Yellow Cobra

Funky Mint Cobra

Spearmint Splash Cobra

Violet Sunset Cobra

Blue Gaudi

Green Gaudi

Lime Gaudi

Atlantic Blue Gaudi

Caribbean Green Gaudi

Salted Caramel Gaudi

Lemon Sorbet Gaudi

Dame Blanche Gaudi

glossy solid craquelé

glossy solid craquelé

glossy solid craquelé

glossy solid craquelé

glossy translucent

glossy translucent

glossy translucent

glossy solid

glossy solid

glossy translucent craquelé

glossy translucent craquelé

reactive craquelé

reactive craquelé

reactive craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

glossy translucent craquelé

moderate

moderate

moderate

moderate

moderate

low

low

low

low

high

high

moderate

moderate

moderate

moderate

moderate

moderate

high

high

high

high

high

high

high

high

✓✓✓✓✓✓✓✓✓

✓✓✓

S001

S008

S010

S018

S030

S032

S050

S304

S320

S340

S341

S380

S381

S382

S383

S384

S385

S390

S391

S392

S393

S394

S395

S396

S397

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

OXIDE EXPLOSIONS

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

SPECIAL FIRING

GLAZE SPECIFICATION

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Technical Guide . Page 22

Lava

Black Nickel

Old Gold

Bronze Gold

Black Nickel Eruption

Old Gold Eruption

Bronze Gold Eruption

Perfect Pearl

Blush Copper

Olive Bronze

Pink Mica

metallic matt

metallic glossy

metallic craquelé

metallic craquelé

metallic glossy

metallic craquelé

metallic craquelé

metallic matt

metallic matt

metallic matt

metallic matt

low

low

moderate

high

low

moderate

high

moderate

moderate

moderate

moderate

✓✓✓✓✓✓

✓✓✓✓✓✓

yes

yes

V006

V009

V012

V018

V109

V112

V118

V200

V210

V220

V240

Glaze DefinitionAllourcraqueléisdeliberatelyinduced,usuallyknownasartisticcraquelé.

Glaze VariationGlazeandtexturevariationisratedasfollows:Low-tilecanvaryslightlyModerate-tilecanvaryslightlytomoderatelyHigh-tilecanvarysignificantlyVery High-tilecanshowalargevariation

Long Term CrazingAccordingtoDeterminationofCrazingResistancetestresults,ENISO10545-11/ASTMC424-93.

Pools, Lakes and FountainsAccording to Determination of Crazing Resistance test results, EN ISO 10545-11 / ASTM C 424-93; according to Determination of ChemicalResistancetestresults,ENISO10545-13/ASTMC650-04.

Exterior FacadesAccordingtoDeterminationofFrostResistancetestresults,ENISO10545-12(limitat-20ºC).

TILES SUITABILITY

Walls Kitchen ShowerBathroom Swimming Pools Facades

Pleasenotethattheseareonlyrecommendationsandinsomecasesthetilesmaybesuitableforinstallationinadditionalspaces.Contactusformoreinformation.

MATCHING GLAZES

Field Tiles

Basic Colours Matt Colours Oxide Explosions Special Firing

Trims

New Modern

Portuguese Heritage

V006Lava,V109BlackNickelEruption,V112OldGoldEruption,V118BronzeGoldEruptiondonotapply.

66 21 19 25Vintage Metallics

11

Glaze Variation Long TermCrazing

Pools,LakesFountains

ExteriorFacadesRef. Colour Name GlazeDefinition

VINTAGE METALLICS

GLAZE SPECIFICATION

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Technical Guide . Page 23

Determinationof waterabsorption

Determinationof module of rupture

Determinationof frostresistance

EN ISO 10545-3

EN ISO 10545-4

EN ISO 10545-12

ASTM C 373-88

14,4 % YES

YES

YES

YES

R = 14,8 N/mm2

S = 1066 N

15,9 %

Class A

Class 5

Not affected

Not affected

Determinationof chemical resistance

Household ChemicalsSwimming Pool SaltsAcids Alkali

Green ChromiumIodineOlive Oil

Determinationof resistanceto staining

EN ISO 10545-13

EN ISO 10545-14

ASTM C 650-04

ASTM C 1378-04

YES

YES

YES

YES

New Terracotta Handmade Glazed Tiles, Group III.Test report, CTCV - Centro Tecnológico da Cerâmica e do Vidro.

PHYSYCAL & CHEMICAL CHARACTERISTICS

WehavetheabilitytodoPTVtests(PendulumTestValues)aswellasLRVtests(LightReflectanceValues).

RecyclingNew Terracotta glazed tiles contain 25% to 28% recycled materials, depending on the producttype.

Not affected(limitat-20ºC)

Technical Features Standards ComplianceTest Results

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Technical Guide . Page 24INSTALLATION & MAINTENANCE

TILE UNDERSTANDING

It is important to understand that the differences in colour, shape, size, texture and moisture absorption are the unique characteristics that distinguish each of these tile products.

Glazed TileAcoloured,liquidglazeisappliedtothesurfaceofaclaybody.Thetileisfiredinakilnatveryhightemperaturesofmorethan1.050ºC.Theglazingprocessdefinesthecolourandsurfacetextureandproducesahard,non-porous,impermeabletilewithaverylowwaterabsorptionrate.Glazedtilesareeasiertocleanandanyliquidonitssurfacewilldrainfaster.

Size and Length VariationOurtilesshrinkduringtheproductionprocess.Youcanexpectsomevariation,especiallyonlongertiles.

Lengthwise Bowing and Surface UndulationClayisanelasticmaterial,thereforeitwillattempttoregainitsoriginalshapeasitmovesthroughtheproductionprocess.Forthisreason,youcanexpectbothanacceptableamountoflengthwisebowingandasurfaceundulation.Undulationcanoccuranywhereonthesurfaceandcouldincludeaslightlyraisedcorneroredge.

Colour and Glaze VariationShadevariationisinherentinallfiredceramicproductsandcertaintileswillshowgreatervariationwithintheirdyelots.Weassignallourglazeswithalow,moderate,highorveryhighrating.SeeourGlazeGuideforacompletedescriptionofglazecharacteristics.Glazingonrelieftileswillvaryinthicknessandasaresulttheglazingmayappeardarkerandlighterindifferentareasthroughoutthetile.

TILE PREPARATION

Meticulouslyplanyourlayout.Thetimeyoutakeforpreparationandplacementwillgreatlyimpactthefinishedresult.

•Pre-sortyourtilebycolourandsizesoyoucandistributetherangeofvariationthroughouttheinstallation.

•Blendingisrecommended.

•Inspecteachtileforcracksorotherdeformitiesthatmakeitsuseinappropriatefortheapplicationintended.

New Terracotta Tile Collection is suitable for most interior and exterior applications, including residential and commercialfloors,walls,counters,showers,bathrooms,swimmingpools,spasandfountains.BecausethepurchaseofNewTerracottaTileforyourhomeorcommercialprojectrepresentsanimportantinvestment,properinstallationandmaintenanceiscritical.

TILE GROUTING

Weadviseagroutjoint(1to4mm)whichjoinsthetilessothattheytouchoneanotherwithanirregularspaceleftbetweentiles,createdbytheimperfectionoftheedges.

Groutjointwidthcanbevariedtoadjusttilealignmentwithadjacenthandmadetilesorotherarchitecturalelements.

Givedesignconsiderationtothegroutcolourasitrelatestothecolouroftilechosen.Theremaybeadesiretoaccentuatethetilewithaborderofcontrastinggroutcolour.Tomorecloselyconnecteachtilewitheachother,useagroutcolourinahuethatapproximatesthecoloursfoundinthetile.

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Technical Guide . Page 25

TILE INSTALLATION

Install per industry standards for terracotta glazed tiles.Propersubstratepreparationandtherightchoiceofadhesivesandgroutsforthetypeoftileandspecificprojectconditionsarecriticalforachievingalong-lastinginstallation.NewTerracottatilescanbeinstalledwithanyconventionaltilingmethod,usinganymortars,adhesives(EN1200C2)andgroutcompounds(EN13888)suitableforusewithwalltiles.

INSTALLATION & MAINTENANCE

MAINTENANCE

New Terracotta Tile is a relatively maintenance-free product that requires little continuing care beyond regular cleaning. Continuedbeautyandperformanceofourtilesisassuredbyfollowingtheserecommendations:

•Foreverydaycleaning,simplyuseapH-balancednaturalcleanerdilutedinwarmwater.

•Tocleanstubbornspotsorgroutjoinsuseastiffnaturalbristlebrush.

•Alwaysavoidtheuseofabrasivecleaningpadsorproductscontainingbleach,ammoniaandpaintthinner.

•Neverscrubwithroughmaterials,suchashardbrushesorwirewool,whichmayscratchthesurface.

•Incookingareas,aroundastove,oncountersandbacksplashes,cookingoilsplattersshouldbecleanedassoonaspossibleasoilmaydarkensometiles.

3

2

4 5

1

6 7 8

1. Prepare the surface.Substratemustbeclean,leveledandadequatelyset.2. Determine the layout and mark the surface. Foraestheticandtechnicaloptimisation,definestartingpointsandcuttings.3. Distribute the tiles.Pre-sortyourtilebycolourandsizesoyoucandistributetherangeofvariationthroughouttheinstallation.4. Apply the proper tile adhesive.Usealarge-toothedtroweltospreadtheadhesive.5. Install the tiles.Laydowntilesbyliningthemupandpressingthemfirmlyintotheadhesive.InstallationiseasierifyouuseX-shapedtilespacers.6. Cut the tiles.Ifsometilesneedtobetrimmed,youcanuseeitherasnaptilecutterorawettilesaw.7. Grout the joints.Allowtheadhesivetocureforabout24hoursandthenfillinthejointswiththeselectedgrout,usingarubbergroutfloat.8. Clean the tiles after grouting.Theexcessgroutmustbecleanedimmediatelywithawetsponge,rinsingoften.

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Commercial Support . Page 27FREQUENTLY ASKED QUESTIONS

PRODUCT UNDERSTANDINGWHAT IS A BISQUE?Whenyoulookataglazedtilefromthesideyoucansee2layers.Thebodyofthetile,orlargestlayer,iscalledthebisque.Thetoplayeriscalledtheglaze.

WHAT IS A CRAQUELÉ?Sometilesareintentionallyinducedtocrazetoproducewhatisknownasacraqueléfinish.Craqueléglazedtilesshouldnotbeusedonkitchencountertopsorsurfacessubjecttoheavyuses.

IS CLAY A NATURAL MATERIAL?Clayisanaturalandbiocompatiblematerialthatnaturallyembodiesextraordinarythermalandstructuralperformances.

WHY OXIDE EXPLOSIONS HAVE SUCH A VARIATION?OxideExplosionstilesvaryincolourandsurfacequalityduetovariationsinglazethicknessandtemperatureduringthefiringprocess.Thisnaturalvariationisintrinsictotheirbeauty.Toavoidmisconceptions,werequirethatallclientsapprovethefullvariationwithineachreference.

WHY IS THE NOMINAL SIZE BIGGER THAN THE REAL SIZE?Duringtheproductionprocessceramictilewillshrink,onaverageby5to10%insize,dependingontheclaytype.

WHAT ARE SHEETED TILES?Themajorityofourgeometricdesignscanbedividedintorepeatingcomponents.Thesecomponentsareknownasstandardsheets.Theyfittogethereasily,requiringminimalornotilecutting.

BESPOKE & CUSTOMISATION

CAN YOU REPRODUCE ANCIENT TILES?Yes,wearequitewellknownforthat.Pleasesendusmoreinformation.

CAN I CUSTOMISE A PRODUCT?Yes,wecancustomisetilesandobjectstobestfityourstyle.

CAN I USE MY OWN DESIGN?Yes,youabsolutelycan.Thereareadditionaldevelopmentchargesandset-upfeesappliedtobespokeorders.

CAN I ORDER EDGE GLAZED TILES?Yes,youcanglazeedges.Theedgeselectionyoumakewilldependonyourinstallationlayout.

PLACING AN ORDERCAN I BUY ONLINE?Wearenotpreparedtoselldirectlythroughourwebsite.Fororderingtiles,customrequests,pricing, leadtimesorotherneedspleaseemailorcallussooneofourDesignConsultantscanofferpersonalassistance.

DO YOU SHIP INTERNATIONALLY?Wehavesuccessfullysuppliedtilesforprojectsallovertheworld.Wearehappytoprovideashippingquoteforinternationalorders.

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Commercial Support . Page 28FREQUENTLY ASKED QUESTIONS

CAN I GET SAMPLES?Yes,weunderstandtheimportanceofcoordinatingalltheelementsforyourprojectandarehappytoprovidesamplesduringyourselectionprocess.Multiplesamplescanbeorderedtogiveasenseofcolourrange.Whenyouarereadytoplaceanorderyoucanalsoprovideanapprovedcolourcontrolsampletothefactory.Ourteamwilluseyoursampleasaguidelinebutpleaseremembertherewillalwaysbecolourvariation.

HOW SHOULD I DECIDE WHICH TYPE OF TILE TO USE?Theapplicationenvironmentandthetrafficlevelsitwillexperiencewilldeterminethetypeoftileyoushouldselect.Pleasecontactusandwewilldirectyoutotheproductthatbestsuitsyourneeds.

ARE THERE ANY MINIMUM ORDER QUANTITIES? DO YOU CHARGE A SET-UP FEE FOR SMALLER ORDERS?Thereisa3sqmminimumorderpercolour.Becauseeachorderiscustommade,aset-upprocedureisrequired.

SHOULD I ORDER EXTRA TILES?Yes,weadvisea10%contingencyontopoftheminimumquantityneeded.Thisoverageallowsforthepossibilityofbreakageduringinstallation,forgreaterrangeselectionandextrasincaseofdamageinthefuture.Alwaysrefertoyourinstallerwhendeterminingquantities.

CAN I RETURN MY TILES?Becausewemakeourtilespeciallyforyou,returnsarenotacceptedunlesstheyaredefectiveordamagedinshipping.

ONCE AN ORDER IS PLACED CAN I CHANGE IT?Becauseeachorderiscustommade,wecannotchangeitonceithasgoneintoproduction.Ifyoudohaveachange,pleasecontactusimmediatelytoseeifwecanhelpresolvethematterquickly.

WHAT WOULD BE THE MINIMUM LEAD TIME FOR EMERGENCY ORDERS?If youneedmaterials sooner fora rushorderor jobcompletion,pleasecall andask fora lead timespecifically for you. Althoughwekeepalimitedquantityofourmostpopularproductsonhand,weoperateonafirstcomefirstservedpolicywithoutdiscrimination.Whenyourorderisplacedcheckwithuswhatistheestimatedleadtime.

INSTALLATION & MAINTENANCE

ARE ALL YOUR TILES SUITABLE FOR ALL PURPOSES?No.Someglazesarerecommendedforwallsonly.Someglazesarenotsuitableforuseinswimmingpools.PleasecheckforusageinformationinGlazeGuide.

CAN I MIX DIFFERENT COLOURS AND SIZES?Manyshapesandsizescanbeusedtogether.PleasecheckLayoutsinformationinFormatGuide.

WILL SETTING TILES ON A DIAGONAL REQUIRE MORE MATERIAL?Yes,typicallymorematerialisrequiredwhentileissetonadiagonalversusastraight-set.Pleaserefertoyourinstallerwhendetermininghowmuchmaterialisneeded.

WHAT SIZE DO YOU SUGGEST FOR GROUT SPACING?NewTerracottatilesaresizedtoaccommodatea1to4mmgroutspace,dependingontheformat.Manyfactorsdeterminethesizeofagroutjoint.Itisimportanttodiscussthiswithbothyourarchitectandinstallerandfollowajointingscheme.

DO I NEED TO SEAL THE GLAZED TILES?Ingeneral,ourtilesdonotrequiresealing.However,tileswithcraqueléglazes,incertaininstallations,shouldbesealedpriortogrouting.

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Commercial Support . Page 29FREQUENTLY ASKED QUESTIONS

CAN I USE YOUR TILES AROUND THE FIREPLACE? ARE THEY HEAT-RESISTANT?Ourtilesarefiredinkilnsatveryhightemperatures.Theycanbeusedinfireplaceinstallationsandwillnotbedamaged byheat.

CAN I USE YOUR TILES IN THE SHOWER?Yes,ourtilesaresuitableforwetapplications.Pleasenotethatinregularlywetareas,suchasshowers,itiscommonforsometilestodarkenandlightenastheybecomewetandthendry.

WHAT TILES CAN I USE IN A POOL OR FOUNTAIN?Wehaveseveralglazessuitableforpools.PleasecheckforusageinformationinGlazeGuide.

CAN I USE YOUR TILES IN EXTERIOR APPLICATIONS?Wehavehadourtilesinstalledoutsideonverticalsurfacesforseveralyearsnowwithnoissues.Wedonotrecommendusingourtileoutsideonhorizontalsurfaces.Pleasecontactusandwewillhelpdeterminethesuitabilityofourtilesforyourexteriorinstallation.

IS TILING WITHOUT GROUTING POSSIBLE?Inpractice,tilingwithoutgroutingisnotrecommended.Evenforcutedgetiles,minimum1mmandbetteryet,2mmgroutingisrecommended.

WHAT IS THE BEST WAY TO CLEAN MY TILES?Foreverydaycleaning,simplyuseapH-balancednaturalcleanertocareforyourtiles.Wedonotrecommendtheuseofanyacidstocleanourtilesanditisalwayswisetotestanyothercleaningmethodsinaninconspicuousareaofyourinstallation.

HOW SHOULD I CLEAN MY GOLD AND PLATINUM GLAZED TILES?Exactlythesamewayaspertheotherglazedtiles.Alwaysavoidtheuseofabrasivecleaningpads.

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Commercial Support . Page 30TERMS & CONDITIONS

PLACING ORDERSPlease order carefully.

• Checktheproductspecification.Samplesmayberequested.

• Checkthequantities.Orderingproperquantitiesisessential,aswecannotguaranteeanexactmatchbetweenbatches.Werecommendordering10%extratiles.

• Checkdeliveryrequirementsanddeliverycosts.

• Onceproductionhasbegun,orderscannotbecancelled.

• Thereisa3sqmminimumorderpercolourglaze.

PRICES

• Pricesaresubjecttochangewithoutnoticeaccordingtocostvariations.

• Allproductpricesquotedexcludethecostofdeliveryandtaxes.

• VATrateis23%.

DELIVERY

• Wecanarrangedeliveryanywhereintheworld.Pleasecontactustorequestafreightquote.

• Tilesarepackedincardboardboxes,loadedonaprotectedandsealedpallet.Palletsaredeliveredonthepavement.

• Specialpackingforbespokeproductsmustbequoted.Pleasecontactus.

• Freightquotesarepassedonatcostwitha15€palletchargeperpalletused.

• Deliverytermsaretobeconsideredindicative.Eventualdeliverydelaysdonotentitlecustomerstoclaimindemnity.

PAYMENT TERMS

• A50%depositisrequiredtoconfirmyourorder.

• Thebalanceisduebeforeorderreleased.Thegoodswillbereleasedimmediatelyafterthepaymenthasbeenreceivedandclearedinfull.

LEAD TIMESNearlyeveryNewTerracottaproductismadetoorder.Ourleadtimesvaryfromproducttoproductandmayalsobeextendedatcertaintimesoftheyear.Nevertheless,wetrytofollowthesetimelines:

• In-stocktiles:1weektoship.

• Madetoordertiles:4to5weekstoship.

• Customdesignedtilesandpottery:quotedonanindividualbasis.

• Exceptionallylargequantities:quotedonanindividualbasis.

Allleadtimeswillbequotedonpurchaseorder.Pleasecontactusforstockchecks.

TOLERANCE TO DIMENSIONS AND SHADES

• Tilesare referredto itsnominalsize,not itsactualsize.Dueto thehandcraftednatureofourproducts,dimensionsare approximateandmaybesubjecttoadegreeofinaccuracy.

• Thenumberoftilessuppliedpersquaremeterisapproximateanddependsuponthesuggestedgroutjoint.

• Apossiblevariationinshadesisconsideredasaparticularityofsuchproducts.Tilesmayexhibitvariationsfromsamplesandwithinashippedlot.

New Terracotta products are available worldwide through showrooms, retailers and direct from us.

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Commercial Support . Page 31TERMS & CONDITIONS

CUSTOM PROJECTSPlease inquire us about custom developments.

• Customprojectsarepricedaccordingly.

• Customsizesareavailableforanadditionalcharge.

• CustomglazesaresubjecttoRunofKiln,whichmaybeupto10%overoriginalquantity.

RETURNSPlease order carefully as we cannot accept returns.Please check your products carefully on delivery.

• Anyproblemswithquality,quantityandkindofmaterialsuppliedmustbereportedtoNEWTERRACOTTAwithin7workingdaysofreceiptoftheorder.

• IncaseofclaimthebuyershouldputthedisputedmaterialatNEWTERRACOTTA´sdisposalforanydefectchecking.Noclaimwillbeacceptedoncethematerialhasbeeninstalled.

• Damagecausedbyinappropriateinstallation,accident,misuseorimpropermaintenanceisnotcoveredbyNEWTERRACOT-TAproductswarranty.

• Variationsincolour,shade,tonality,textureandcrazingareinherentcharacteristicsofNEWTERRACOTTAtilesandarenot defects.

• Variationsinfacialdimensionsandthicknesswillbeallowedasperhandcraftedproductsstandards.

• AlthoughNEWTERRACOTTAprovidesInstallationandMaintenanceguidelines,itsliabilityisstrictlylimitedtothesupplyofproducts.

Lisbon

Mortágua

Porto

OFFICE

COTTO FACTORY

FACTORY

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