technical document netsupport dna mac agent … dna...8. go to the command line and select all...
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NetSupport DNA Mac Agent MDM configuration and deployment
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TechnicalDocument
Pre-requisites/assumptions
• AMDMspecificprofileisinstalledontotheMacdeviceandrelevantpermissionsgranted.• TheMacdeviceisenrolledintheMDMenvironment.• AMDMspecificClientapplicationisinstalledonthedevice.• TheuserisfamiliarwiththeMerakiwebinterface/configuration.• TheNetSupportDNAConsoleandSQLServerareinstalledonaWindowsmachine.• TheuserunderstandsAppleRemoteDesktop(ARD).• TheMacDNAAgenthasbeendownloadedfromwww.netsupportdna.comApple Remote Desktop
Remote installation Adding/deploying the applicationYouneedtoensurethesharingoptionsareenabledforremotemanagement.
1. SelectSystem Preferences–Sharing.2. Thetargetmachinesmusthavethefollowingthreeoptionsselected:
• FileSharing• RemoteLogin• RemoteManagement.
3. SelecttheDNAMacAgentapplicationandsendtothedesktopoftheARDmachine.4. OpenRemoteDesktopfromtheLaunchpad.5. SelectthemachinesyouwouldliketoinstalltheDNAMacAgentonto.6. Youcansearchformachinesusinganyoftheoptionsshowninthescreenshotbelow.
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7. SelecttherequiredmachinesandclickCopy.
8. TheCopyItemspagewillappear.DragoraddtheDNAMacAgentinstallationapplicationintotheItemstocopybox.
Place items in: Ensurethisissettothe/Users/SharedfilelocationasthisisaccessibletoallusersthatlogintoaMac.Itisalsoaccessiblewhileusersareloggedoff.
If an item already exists:Selecttheapplicableoption.
Set item ownership to:ThisoptionneedstobesettoInherit from destination folder.
SelectanyotherrelevantoptionsandclickCopy.
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9. SelectUNIX.
10. IntheUNIXCommandCentre,enterthefollowingcommand:
/bin/bashcd/Users/Shared/cd“NetSupportDNAAgentInstaller.app”cd./Contents/Resources/./quickinstaller.sh10.20.0.95en
Theformatfortheabovecommandis:
\...Installer.app=Thecurrentappname../quickinstaller.sh=Runstheinstallerscript.10.20.0.95=IPaddressoftheNetSupportDNAServer./en=InstalltheEnglishlanguagepack./de=InstalltheGermanlanguagepack./es=InstalltheSpanishlanguagepack./it=InstalltheItalianlanguagepack.
11. Oncethecommandhasbeenentered,pressSend.12. ThedefaultpathfortheinstallisApplications/NetSupport/NetSupportDNA/SystemAgent.13. Thecommandhasnowbeensenttoallselectedmachines.YouneedtochecktheARDtomakesurethere
werenoerrors.14. ThemachineswillrestartandtheDNAAgentswillhavebeensuccessfullyinstalled.
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Cisco Meraki
Adding/deploying the application1. LogintoyourMerakiinterfaceandchooseSystems Manager –Apps.
2. SelectAdd an app,choosemacOS,selecttheCustom appoptionandclickNext.
3. Enterthenameoftheapplication,“NetSupportDNAAgentInstaller.app”andanyotherrequiredinformation.IntheSourcesection,addtheDNAMacAgentinstallationapplication(.DMGfile)youcopiedearlier.
4. IntheDetailssection,completeanysettingsyourequire,setthescopeofdevicesyouwanttheapplicationinstalledontoandclickSave.
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5. Applicationswillautomaticallyinstallifconfiguredtodoso,buttheusercanforceinstallationagainfromtheSystemsManager–Appstabifrequired.
6. SelectPush to all in scopeorPush to missing.7. CheckthattheinstallerAgenthasbeenaddedintotheApplicationsfolder.8. GototheCommandLineandselectallmachinesyouwanttoinstalltheDNAMacAgentontoandrunthe
command(seebelow).TheserverIPaddresswillneedtobechangedtomatchyourserverIPaddress(redtext),youcanalsochangetheinstallationlocation,languageandthewebsiteitnavigatesto(bluetext).
Command textShort command InstallsinApplications/NetSupportanddirectstoNetSupportDNAwebsite:
cd/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/;/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/quickinstaller.sh10.20.0.95en
Long command Tochangetheinstallationlocationandwebsite:
/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/installer.sh/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/10.20.0.95/Applications/NetSupport/NetSupportDNA/SystemAgentenhttp://www.netsupportdna.com
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Uninstalling in Apple Remote Desktop1. SelectthedeviceyouwouldliketouninstalltheNetSupportDNAAgentfrom.2. RunthefollowingcommandinUNIXasarootuser:
/bin/bashcd/Users/Shared/cd“NetSupportDNAAgentInstaller.app”cd./Contents/Resources/./uninstaller.sh./Applications/NetSupport/NetSupportDNA/SystemAgent
Ifyouhaveinstalledthistoadifferentlocation,theredtextwillneedamending.
Uninstalling in Meraki 1. GototheCommandLine.2. Selectalldevicesyouwanttoremoveitfrom.3. Runthefollowingcommand,thiswillneedtobechangedifyouinstalledtoadifferentlocation:
/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/uninstaller.sh/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources//Applications/NetSupport/NetSupportDNA/SystemAgent
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Mac OS 10.14 – custom configurationWithMacOS10.14,Applehaveintroducedextrasecurityprotectionforyourprivatedata.Usersarenowaskedtograntpermissiontoapplicationsbeforetheycanrunoraccesscertaincontentonyoursystem.
IfauserdoesnotgrantpermissiontotheNetSupportDNAMacAgent,certainfeatureswithinthesoftwarewillnotoperateasexpectedsuchasInternetMeteringorviewinganAgent.
Forsystemsadministrators,wehavecreatedacustomconfigurationwhichcanbeappliedsousersdonothavetoacceptpermissionsmultipletimesorwhenanewusersignsintoasharedmachine.ThisconfigurationcanbeassignedtodevicesenrolledinanMDMenvironment.
Onceacustomconfiguration/profilehasbeensenttothedevice,itcanbeviewedonadevicebyloggingintoauseraccount,openingSystem PreferencesandselectingProfiles.
Thecustomconfigurationfilecanbefoundat:
Cisco Meraki1. SelectSystems Manager –Settings.2. SelectAdd Profile.3. ChooseUpload custom Apple profileandclickContinue.4. SelecttheUpload a .mobileconfig fileoptionandnavigatetothelocationofthe
NetSupportDNASecurityProfile.mobileconfigfile.5. Configureanyotheroptionsonthepagewhichyourequire,e.g.Allow users to remove this profile.6. Adjustyourscopetochoosewhichdevicesreceivethecustomconfiguration.7. ClickSave.