Cisco Technical E-Zine: May 2019 Page 1 of 32

Technical E‐Zine

June 2019 Edition

Welcome to Arrowdawns edition of the June 2019 Edition of the Cisco

Technical E‐Zine.

This is put together by members of the Cisco Technical Community to provide up‐

to‐date technical information on Cisco Products, Technology and Services.

We hope you will find this edition useful and if you have any questions on the

details included please ask your Arrowdawn Technical Contact more information

or drop an email to info@arrowdawn.com.

Cisco Technical E-Zine: May 2019 Page 2 of 32

Contents

Breaking News… ..........................................................................................................................................4 Cisco Ushers in a New Wireless Era with Wi-Fi 6 .............................................................................................. 4

Unplugged and Uninterrupted: What’s Driving Networking Today ............................................................... 5

What Cisco is doing with Hybrid IT ......................................................................................................................... 6

Cisco Reports Third Quarter FY19 Earnings .................................................................................................... 7

Training Events or Summits/Webcasts 2019 ...............................................................................................8 Cisco on Cisco Webinars ....................................................................................................................................... 8

DevNet Workshop: A Taste Of Programmability .............................................................................................. 9

Exclusive online user group program for Cisco customers ............................................................................. 10

Upcoming Webinars & Events ........................................................................................................................... 10

Cisco TechWiseTV News ............................................................................................................................11

Cisco dCloud Labs ............................................................................................................................................... 11

Enterprise Network News ...........................................................................................................................12 The Future is Now! Cisco Catalyst 9100 Wi-Fi 6 Access Points...................................................................... 12

Wi-Fi 6 is for Developers! ................................................................................................................................... 13

Your Catalyst for the Past, Present, and Future .............................................................................................. 14

Ansible: Powered by Cisco DNA Center ........................................................................................................... 15

Collaboration News .....................................................................................................................................16 Webex: Delivering the Best Video Experience for the Modern Workforce ................................................... 16

Demystifying Artificial Intelligence’s Role in Contact Centers ...................................................................... 17

Five Game-Changers for Mid-Market Businesses That Boldly Move to Cloud Calling .............................. 18

Why Huddle Spaces Are Gaining Ground in the Workplace ......................................................................... 19

Security News ..............................................................................................................................................20 Malicious Forces Cracking your SD-WAN Concrete? Reinforce your Network with Cisco SD-WAN Security ................................................................................................................................................................. 20

Incident response: Putting all the R’s in IR ...................................................................................................... 21

“Spark Joy” With New 12.0 Email Security Features & Videos .................................................................... 22

Ways to Reduce Ransomware Impact: Actions You Can Take Today .......................................................... 23

Data Centre News ........................................................................................................................................24 Sometimes Your Only HCI Competition is Yourself ............................................................................................. 24

............................................................................................................................................................................... 24

Cisco and F5 Team Up to Address Continuous Deployment Integration Challenge .......................................... 25

Knowledge 2019: Cisco and ServiceNow Joint Innovations Showcase .......................................................... 26

Cisco Technical E-Zine: May 2019 Page 3 of 32

Your Complete Guide to a Successful VeeamON with Cisco. ......................................................................... 27

Nexus 9500 Turnes Five Building on 25 Years of Experience and Expertise ................................................ 28

End of Sale Announcements ......................................................................................................................29 End-of-Sale and End-of-Life Announcement for the Cisco Application Policy Infrastructure Controller (APIC-L2 and APIC-M2) ................................................................................................................................... 29

End-of-Sale and End-of-Life Announcement for the Cisco Small Business Unmanaged Switches (95 and 110 Series, select models) .................................................................................................................................... 29

End-of-Sale and End-of-Life Announcement for the Cisco ASR1004 Modular Platform ........................... 29

Cisco Technical E-Zine: May 2019 Page 4 of 32

Breaking News…

Cisco Ushers in a New Wireless Era with Wi-Fi 6 Today Cisco is announcing innovative solutions that

help customers embrace a new age of wireless

connectivity. Wi-Fi 6 (also known as 802.11ax), the

new standard for Wi-Fi networks, is redefining what’s

possible for businesses — powering a new era of

immersive wireless experiences and the connecting of

billions of things. Cisco is also extending the industry’s

most extensive campus networking portfolio by

delivering a campus core switch purpose-built for

cloud-scale networking. By coupling powerful

automation and analytics software with a complete array of next-generation switches, access points, and

controllers for the campus, Cisco enables the industry’s only end-to-end, wireless-first architecture. Built

on the same fundamental wireless innovations as 5G, these new standards will reshape how businesses

and consumers interact with the world. Beyond being significantly faster than the previous generation,

Wi-Fi 6 delivers up to 400 percent greater capacity and is more effective in high-density settings like

large lecture halls, stadiums and conference rooms. Latency is vastly improved, allowing for near real-

time use cases. Wi-Fi 6 is also easier on connected devices’ batteries and provides an overall more

predictable user experience.Today, Cisco is rolling out several products and partnerships so that

businesses can deliver a genuinely unplugged and uninterrupted experience.

Wi-Fi 6 Access Points: New access points across the Catalyst and Meraki portfolios go beyond providing the new Wi-Fi 6 standard. With custom, programmable chipsets and access to industryleading analytics capabilities.

Core Switch for the Campus Network: Cisco raises the bar with the Catalyst 9600 core switch family, which will serve as the foundation central to any network’s successful operation. To deliver the most secure and efficient wireless experience, organizations need a single networking fabric that brings wired and wireless together.

New Developer Resources: Wi-Fi 6 and 5G represent an incredible opportunity for developers. To enable them to create the immersive experiences that these new levels of connectivity promise, Cisco is unveiling the DevNet Wireless Dev Center.

New Ecosystem Partnerships: Prior to the launch of its Wi-Fi 6 access points, Cisco completed interoperability testing with Broadcom, Intel and Samsung to address the inevitable gaps that come with a new standard. Samsung, Boingo, GlobalReach Technology, Presidio and others are expected to join the Cisco OpenRoaming project to solve one of today’s biggest wireless pain points. The Cisco OpenRoaming project aims to make it easier to seamlessly and securely hop between Wi-Fi and LTE networks and onboard public Wi-Fi.

Cisco Technical E-Zine: May 2019 Page 5 of 32

Cisco Ushers in a New Wireless Era with Wi-Fi 6

Why Wi-Fi 6 and 5G Are Different: Physics, Economics, and Human Behavior

OpenRoaming: Automatic and Seamless Roaming Across Wi-Fi 6 and 5G

Autonomous trucks to deliver packages to your doorstep

5G and Wi-Fi 6—Evolution and revolution

Unplugged and Uninterrupted: What’s Driving Networking Today

Trend 1: Expanding Number of Devices Connected

Everything today is getting connected. From light bulbs

to medical diagnostic equipment. For IT to provide

uninterrupted connectivity to all these devices,

simplicity is the key to scaling up.

Trend 2: Reliability and Security

Ransomware is now used to take down businesses. The

impact can be brutal. The NotPetya attack cost businesses over $10 billion in 2017, and some of the

hardest-hit companies were completely compromised in under four minutes. Additionally, the bulk of

incremental devices landing on the network are unmanaged, not laptops or phones that are managed by

IT. This means classical pieces of the security kill chain – endpoint tools such as antivirus software, MDM

(Mobile Device Management), and EDR (Endpoint Detection and Response) – don’t come into play.

Trend 3: Immersive and Real-time Computing

We are now moving into the era of truly immersive computing, in which users will expect real-time and

high definition imagery as part of the interface. This means not just pervasive use of high definition

collaboration tools (like Cisco’s own Telepresence products) but also expanded use of augmented reality

and virtual reality in a variety of business applications. These applications need both high bandwidth and

ultra-low latency for their real-time

experiences. The same goes for machines that

are making real time decisions.

Wireless First

Always-on wireless, treat the network as a one single software-defined fabric segment the network, and

make sure that if one device gets infected by malware it cannot easily spread to other devices.

Cloud-Driven

A cloud-driven network infrastructure provides new capabilities to on-prem network equipment, most

importantly by giving your the network access to the continuous improvement inherent in cloud

Cisco Technical E-Zine: May 2019 Page 6 of 32

services. When we leverage the cloud we can transform how we operate a network, with better

support, better IT processes, and by applying data insights.

Data-Optimized

We can use the data and analytics from our networks not just to improve our networks themselves

(making them more secure and more efficient), but to serve our business outcomes. This is the most

exciting area of growth in networking. It’s ultimately what networks are for: Driving business forward.

We start with taking the reactive model of IT support and putting it on a new footing: proactive, based

on next-generation analytics.

Unplugged and Uninterrupted: What’s Driving Networking Today

Uniting Enterprise Wi-Fi and 5G Cellular with Intent-based Networking OpenRoaming

explained

How Wi-Fi 6 will change the way you connect in big venues

What Cisco is doing with Hybrid IT

Hybrid IT may be a trending term in tech—but what does it

mean?

What is Hybrid IT?

The tech industry is full of complex terms that can be difficult to understand. If you’ve ever seen or heard the phrase “Hybrid IT”—here’s a breakdown of what the trending term means.

Hybrid IT is the capacity for organizations to deliver on cloud as well as on-premises data center solutions. Many places can’t rely just on on-location automation, and need the cloud to achieve things like faster deployment, secure connectivity, and better performance monitoring.

Like its name implies, Hybrid IT is a mix of two things that work together, and it is completely necessary in this era of digital transformation. CIO writes that Hybrid IT is the model to address a growing set of business challenges—like the need to move faster, helping customer experiences in a real-time way, and distributing data efficiently.

What are the advantages of Hybrid IT?

If an organization has Hybrid IT, it means they have the power of both the on-premise and cloud data centers—therefore, they’ll have the right tools for every challenge they meet. On-premises data work well for low-latency and high-data workloads, while cloud helps in scalability and data distribution.

Delivering data is speedier and more agile with Hybrid IT, and businesses can accelerate their pace of innovation because they’ll be able to deploy anywhere. With one environment across cloud and onpremise, it may become easier and quicker to go to market as well.

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What does Cisco have to do with Hybrid IT?

Cisco’s Hybrid solution for Kubernetes on Amazon Web Services (AWS) provides organizations the ability to deploy, secure, connect, and monitor Kubernetes-based apps on-premises and in the AWS cloud. With the Hybrid Solution for Kubernetes, users can connect their on-premises investments with public cloud innovation. Users access AWS’s Identity and Access Management integrated with Cisco’s Container Platform to manage their Kubernetes apps.

Cisco believes it has the best of both worlds with Hybrid IT—on-premises and in the cloud. It mixes the consistency of on-premises with the openness of the cloud, the development of apps with cloud deployment, and the security of on-premises with cloud speed.

What Cisco is doing with Hybrid IT

Cisco Hybrid Solution for Kubernetes on AWS

Cisco Hybrid Cloud Platform for Google Cloud Cisco

Container Platform

Cisco Reports Third Quarter FY19 Earnings

SAN JOSE, Calif., May 15, 2019 -- Cisco today reported third quarter results for the period ended April

27, 2019. Cisco reported third quarter revenue of $13.0 billion, net income on a generally accepted

accounting principles (GAAP) basis of $3.0 billion or $0.69 per share, and non-GAAP net income of $3.5

billion or $0.78 per share.

"Our strong performance in the quarter was across the business, reflecting our customers' confidence in

our strategy, business model and market-leading portfolio," said Chuck Robbins, chairman and CEO of

Cisco Technical E-Zine: May 2019 Page 8 of 32

Cisco. "Technology is at the heart of our customers' strategies and we are building the technology to

help them achieve their business objectives."

Reconciliations between net income, EPS, and other measures on a GAAP and non-GAAP basis are

provided in the tables located in the section entitled "Reconciliations of GAAP to non-GAAP Measures."

"We executed well in Q3, delivering revenue growth of 6%, non-GAAP EPS growth of 18%, as well as

strong margins and cash flow," said Kelly Kramer, CFO of Cisco. "We continue to invest in our innovation

pipeline to drive long-term profitable growth, while successfully evolving our business model through

software offerings and subscriptions and delivering value for shareholders."

Cisco Reports Third Quarter FY19 Earnings

Q3 Fiscal Year 2019 - Earning Slides

Training Events or Summits/Webcasts 2019

Cisco on Cisco Webinars Take a look inside Cisco IT and join us for technical sessions,

panel discussions and global webinars. Our IT experts share

their insight, technical acumen and first-hand experiences

deploying and using Cisco products that yield tangible business

benefits. You can also find Cisco IT subject matter experts at

industry trade shows, conferences, and Cisco events worldwide.

Why not take a look inside Cisco IT? Find out how Cisco addresses many of the same IT challenges you face

every day:

http://www.cisco.com/go/ciscooncisco

Cisco DNA Center & Software Defined Access Webinars

Cisco Technical E-Zine: May 2019 Page 9 of 32

Cisco DNA Center offers customers a low-risk, lower-cost,

incremental approach to adopting network technologies in their

branch, campus, and wireless environments. It will simplify and

automate the way we communicate with the network and

reduce the complexity of day-to-day changes through automated

workflows. DNA Center also provides insights into your end-user

device (client) onboarding and connected experience, network

devices, and policies.

The webinar demonstrates the following DNA Center capabilities and applications from both the

Automation and Assurance perspective:

• DNA Center overview

• Design and settings

• Software image management

• Wireless non-fabric deployment automation

• Application policy

• Network and client health

• Client troubleshooting

• Proactive troubleshooting using sensor management

Register Now

DevNet Workshop: A Taste Of Programmability

Read More and Register for Upcoming DevNet Events!

What is a DevNet Workshop?

Cisco Technical E-Zine: May 2019 Page 10 of 32

It's an interactive, hands-on opportunity to learn about specific API-related concepts and applications, with plenty of help at-hand. This one's for Network Engineers to help them develop the software co-creation skills they need, and to inspire the start of projects that leverage programmability to deliver meaningful business outcomes. The aim is to provide attendees with a baseline of skills that will help them get started, and to work with peers to develop new solutions.

Why is it needed?

Having a developer mind-set is going to be a critical success factor in our business going forward as we shift further towards software. This workshop will arm you with the skills you will need, including an understanding of software programming basics, REST APIs, and how they can be applied.

Who is it for?

Cisco Partners and Cisco Customers

Note: Please refer to the registration site for accurate event times

When and Where

• June 18 – 19, 2019 and June 25-26

• Location: London, UK

For full list of upcoming events and venues visit – https://developer.cisco.com/events

Cisco Technical E-Zine: May 2019 Page 11 of 32

Exclusive online user group program for Cisco customers

Are you a Cisco customer? This program is for you! Connect directly with Cisco product teams and

thousands of peer experts. You'll have opportunities to influence product direction, get advice and share

your expertise in private community forums. There are tracks for Cisco Collaboration, Enterprise

Networks, Security and Data Center technologies.

• Private Communities to Engage with Peers and Cisco

Interact and share your knowledge with other user

group members and Cisco experts. Participate in

exclusive user group programs, product trials, and

events.

• Monthly Technical and Roadmap Briefings

Monthly briefings covering Cisco Collaboration,

Enterprise Networks, and Security solutions, product roadmaps, and technical topics requested by

members. These Cisco WebEx virtual meetings enable interactive discussions and Q&A.

• Early Adopter, Beta and Early Field Trial Opportunities

The Customer Connection program is your avenue to participate in pre-release product trials. Be

part of cutting edge collaboration technology by partnering with Cisco to make better products for

you.

• Advisory Groups Influence Product Direction

Participate in small advisory groups that work closely with Cisco product, user experience, and

documentation teams.

• Member Resources

The private member community highlights resources to help you stay up-to-date and manage your

Cisco Collaboration, Enterprise Networks, and Security solutions. Check the community often to

learn about new resources.

Join the Customer Connection program

Upcoming Webinars & Events

Cisco Global Events Calendar

https://www.cisco.com/c/en/us/training-events/events-webinars/global-calendar.html

Cisco Technical E-Zine: May 2019 Page 12 of 32

Cisco TechWiseTV News

TechWiseTV - Cisco’s window to the world: http://www.cisco.com/go/techwisetv

Subscribe to Cisco's YouTube channel: http://cs.co/Subscribe

Cisco dCloud Labs Cisco dCloud is Cisco’s next-generation lab-as-a-service platform, providing

customers with self-service training and a way to experience Cisco Solutions—

from scripted, repeatable demos to fully customizable labs with complete

administrative access.

It’s completely free, and new labs are being added all the time.

Training and labs are available across all architectures: Collaboration, Data

Center and Virtualization, Enterprise Networking, Security, Service Provider,

and Services.

Please contact your account team if you are interested in using Cisco dCloud, and follow us on Twitter

@ciscodcloud to get the latest news and announcements. An Intro to dCloud

Enterprise Network News

The Future is Now! Cisco Catalyst 9100 Wi-Fi 6

Access Points We know that you’re thinking that this is just another access point that’s

meeting another standard, this isn’t flying-car news. And you’re right, it

won’t bring you a flying car, but these new devices have greater

bandwidth, a more dependable connection to the network and features

that will continue to automate your network. These new features are

going to allow for a lot of really great uses–and in a lot of ways, that’s

better. How so? How about things such as robots and advanced virtual and augmented reality (VR/AR).

Cisco Technical E-Zine: May 2019 Page 13 of 32

Students are able to learn by literally immersing themselves in their studies. Whether it’s using AR to go

back thousand and reliving a historical battle or delving into a scientific study. The VR and Wi-Fi 6

partnership isn’t just for pointy haired, second grade geniuses either. Surgeons can employ VR to work

on patients at a hospital on the other side of the world. This means that geography and time will no

longer be the deciding factors on whether patients get the treatment they need.

To make use of this new technology, you’re going to need a reliable, scalable and secure wireless

network that can handle the additional number of devices and the data that they’re going to create.

That’s where the Cisco Catalyst 9100 Access Points comes in.Here are some things you can expect:

• Enhanced features: Target Wake Time, which is a new power-saving mode allowing the client to

stay asleep and to wake at prescheduled times to exchange data with the access point. The energy

savings over 802.11n and 802.11ac is significant, with up to three to four times the older standards. In

addition, this improves power and battery efficiency in end devices like smartphones, tablets and IOT

devices.

• Addresses the growing IoT explosion: The Cisco Catalyst 9100 access points provide multi-lingual

support and application hosting of IoT protocols such as Wi-Fi, BLE and Zigbee. IoT is more than lights,

heating and security cameras. From life-saving medical equipment in hospitals to restocking robots!

• Customizable with a programable RF ASIC: The Catalyst 9120 access point has custom RF ASIC

and provides real-time analytics. When combined with Cisco DNA Assurance allows you to gain RF

intelligence and visibility that can be analyzed and used to run your network more efficiently.

• Reliability: always-connected, always dependable; a seamless experience. The Catalyst 9100

access points have improved roaming features allowing a better Wi-Fi experience.

• Capacity: Thanks to Wi-Fi 6, there is a reduced latency with 100+ devices communicating at the

same time.

The Future is Now! Presenting the Cisco Catalyst 9100 Wi-Fi 6 Access Points

Together Wi-Fi 6 and 5G Will Bring a Huge Wave of Innovation

OpenRoaming explained

Wi-Fi 6 is for Developers! The Opportunity for Wi-Fi 6 Applications

What kinds of new applications does Wi-Fi 6 enable? Let’s look at some possibilities.

Cisco Technical E-Zine: May 2019 Page 14 of 32

A university has thousands of students, and each student is carrying

multiple devices. With the higher-density of Wi-Fi 6, all of them

could be connected at once, streaming an interactive AR learning

app and still experience a quality connection. That changes how we

learn and enables new education models.

A manufacturing plant has robots

that work on mission-critical

applications. With the

higherdensity and power savings enabled

by Wi-Fi 6, we can connect more IoT devices throughout the plant. All

these devices and robots can operate with high-performance

connections that are secure and reliable.

The new level of connectivity for devices and applications impacts your

end-to-end network, all the way from the data center and cloud, to the

campus and branch, to the edge, and to the device.

It’s also about connecting Wi-Fi 6 and 5G. It’s important to consider capabilities such as intent-based

networking to let you manage and operate your entire network, using automation to drive policy across

the network, and assurance to know it’s working as planned. You can build in security and

analyticsfrom the network up to applications, users, and devices.

Wi-Fi 6 is programmable, and that means a whole new world of applications and businesses are

possible. These changes will happen fast, so application developers and network and IT providers need

to get started now to prepare for the future wave.

We are excited to announce a new Wireless Developer Center to help you get started today. Check out

our new Wi-Fi 6 developer center for API calls, learning labs, videos and other tools that will help you

take advantage of this burgeoning opportunity. Once you have an app ready, you can test it in one of

our sandboxes. Be sure to join us at Cisco Live in the DevNet Zone for more hands-on learning

opportunities with the DevNet team.

Wi-Fi 6 is for Developers!

Read More here

Cisco Wi-Fi 6 (802.11ax) Solution What

Is Wi-Fi 6?

5 Things to Know About Wi-Fi 6 and 5G

Cisco Technical E-Zine: May 2019 Page 15 of 32

Your Catalyst for the Past, Present, and Future

This is an exciting time at Cisco. The Intent Based Networking strategy we announced two years ago is

kicking into high gear with customers adopting our solutions faster and faster. Today, Cisco Enterprise

Networking SVP/GM Scott Harrell laid out the need for the modern access network to deliver an

unplugged and uninterrupted experience for all users and devices. This is necessary for the wirelessfirst,

cloud-driven and data optimized world we live in. Today we are introducing our newest products to

meet that need: the Cisco Catalyst 9600 switch, Cisco Catalyst 9100 and Cisco Meraki MR 45/55 access

points, and the OpenRoaming partnership to make Wi-Fi onboarding much simpler.

Passing the Baton

With the coming of Wi-Fi 6 and 5G, we will see a new wireless world, reshaping how businesses and

consumers interact. These wireless services are significantly faster, with greater capacity and improved

latency. In short, they are changing the way we do business.

New World, New Products

The new Catalyst 9600 modular core switch addresses the demands of Wi-Fi 6, mGig speeds, and

security in a cloud-driven world. We’re taking the innovation that we did on Catalyst 6000 and extending

the same way of working in routing and software-defined WAN across the entire portfolio, including

software and services. This switch will serve as a foundation for the next generation of multi-domain,

Intent Based Networks, and will allow customers to create a wireless-first network built as a single fabric

for wired and wireless.

Moving into the Future

We now have one unified operating system and a focus on simplification across the portfolio to drive

more consistency throughout our customers’ networks. With this launch, we have built our entire access

portfolio with the Catalyst 9000 family for Intent Based Networking – wired and wireless. The teams are

really energized right now to take our customers to the next level and make anything possible on the

network.

Read More Here

Cisco Catalyst 9600 Series Switches - Next Gen 6500

Cisco Technical E-Zine: May 2019 Page 16 of 32

The Future of Access is Now

Down to the Core: A Deeper Look into the Cisco Catalyst 9600 Series

Cisco Drives Intent-Based Networking Forward with Multi-Level Segmentation

Ansible: Powered by Cisco DNA Center

We have all seen the segmentation of people and technologies into what we lovingly refer to as ‘silos.’

Initially, these silos were formed to group together teams with common skill sets, ownership,

accountability, etc. The effect that we see from this division into functional groups typically manifests as

some level of communication hindrance that limits full cooperation between the groups to obtain a

higher level objective. If you look at the technology industry, the same sort of logical grouping is

prevalent. For example, we have technology silos like Campus Networking, Data Center Infrastructure,

Security, and Storage.

Ansible for Higher Level Automation

What we need to help drive a cohesive strategy for management across each of these domains is a

common interface to act as the glue between them. This “higher layer” can interface with each

technology domain using whatever interface is exposed by the manager or by reaching the devices

directly. Ansible is a fantastic solution to act as this glue. There are over 2000 modules to provide that

communication mechanism into each domain. The coverage is broad enough to span the entire gamete.

Campus Networking

Cisco Campus networking has seen significant growth in maturity with the DNA Center solution. DNA

Center provides GUI driven workflows that greatly simplify complex deployments allowing the

technologist to focus on what they want the network to do rather than the specific configurations.

The Assurance engine is without a parallel in the industry. Assurance provides unprecedented visibility

into the health of your networks, end users, and applications.

Cisco has released the concept of DNA Center as a Platform and provides access to the APIs that drive

the DNA Center solution.

Learn More Here

Cisco Technical E-Zine: May 2019 Page 17 of 32

The Ansible modules for DNA Center have been published on Cisco DevNet Code Exchange where you

can find links to more information and most importantly, the GitHub repository.

• Watch the Ansible Modules for DNA Center Overview video

• Watch the Redhat/WWT Webinar

• Code is located on GitHub

• Published on Cisco DevNet Code Exchange

Ansible: Powered by Cisco DNA Center

Ansible for Higher level Automation with Cisco DNA Center

Coding Essentials I – NetDevOps Series, Part 3

Collaboration News

Webex: Delivering the Best Video Experience for the Modern

Workforce

Today, meeting via video is not a nice-to-have; it’s already a

standard for most – certainly the newest generation of workers

have grown up with it. It’s no wonder that we saw a 50% adoption

spike in usage in the first weeks of our recent version of Webex. A

cultural shift has happened and we are now in a video-first era.

“Good enough” video experiences are not good enough.

As video meetings usage continues to grow, so does demand for higher quality video. The burgeoning

Millennial and Generation Z workforce demand HD video. Great video is one of the things we know you

appreciate the most about Webex Meetings, and we provide a high definition, high quality, video-first

experience that is awesome.

It starts with the network

Amazing video experiences has to start with a rock-solid, secure global cloud infrastructure and network

backbone. It’s one of the key things that separates Webex video meetings experiences from the rest of

the pack. Our Webex backbone is purpose-built to handle video and media, so our video meetings

connections are secure and simply faster. The video is crisper and clearer than any other solution out

there. Hey, don’t just take our word for it – check out this post from Zeus Kerravala of No Jitter.

But Webex brings much more to the table…

Cisco Technical E-Zine: May 2019 Page 18 of 32

Read below how Webex brings security, cognitive collaboration and transformation to industries like

education, hospitality, medicine, design where people rely on seeing things making it almost better than

being there.

Webex: Delivering the Best Video Experience for the Modern Workforce

What Is Cognitive Collaboration?

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the

contact center.

Artificial Intelligence (AI) is creating a lot of excitement

and there are good reasons for this. According to

Forbes, 50% of IT professionals believe artificial

intelligence and machine learning are playing a role in

cloud computing adoption, growing to 67% by 2020.

This week we will be speaking at UC Expo about the role that artificial intelligence is playing in advancing

contact center productivity and efficiency, and in particular how this is benefiting the agent and

customer experience. With all the news around AI, it’s easy to get lost in the hype versus reality. I’d like

to demystify some of this and share my view of the five most common myths I’m hearing about as I

travel the world talking to colleagues, partners, and customers. Five myths about AI :

• AI is new

• AI = chatbots

• AI can replace all your people

• AI is all about automation

• AI will reduce call volume

Cisco Technical E-Zine: May 2019 Page 19 of 32

While AI for contact centers isn’t necessarily “new”, advancements in algorithms and the ability to apply

them in real-time to massive amounts of data being created from contact center operations is. This

combination opens up exciting new possibilities for companies to break free of constraints to address

issues that have been challenging contact centers for decades. These include contextual routing realtime

work to agent attributes, more precisely forecasting agent schedules, and higher degrees of customer

personalization. As more and more data accumulates, processor speeds increase unabated, and

algorithms march forward, AI will have a larger and larger role in making contact centers more efficient

and effective.

Demystifying Artificial Intelligence’s Role in Contact Centers

Announcing the New Cognitive and Collaborative Contact

Center Cisco Integrates with Google Contact Center AI What Is

Cognitive Collaboration?

Five Game-Changers for Mid-Market Businesses That Boldly Move

to Cloud Calling

The State of the Cloud Calling Market

Globally, the mid-market cloud PBX segment is just starting to pick up

momentum, with analysts projecting a 24% global segment CAGR of

24% through 2022, to build on a low current market penetration level

estimated at 12%. See Figure 1.

New cloud options, like Cisco

Webex

Cisco Technical E-Zine: May 2019 Page 20 of 32

Calling, are adding the scalability, reliability and security, along with a more sophisticated collaboration feature set that mid-market business requires. The cloud is better able to economically address the multi-site, contact center and mobile connectivity shortcomings of the onpremises options available to mid-market organizations. Equally important is the ability to support a cloud migration strategy that offers seamless operation throughout the time a business requires use of a mixed cloud/on-premises model. Because most mid-market businesses are not ready to go all-in on the cloud in one step, support for a common dial plan, administration and directory model through this transition period is an essential check point to starting a successful cloud migration.

Five Game-

Changers for Mid-Market Businesses That Boldly Move to Cloud Calling

How to Get On the Road to Cloud Calling Success

Cisco Cloud Calling

Why Huddle Spaces Are Gaining Ground in the Workplace

Cisco Technical E-Zine: May 2019 Page 21 of 32

Nobody wants to walk into the office on their first day to

find a sea of cubicles under fluorescent lights. Thankfully,

in recent years, many businesses have taken a hard look

at how they can optimize the office space to improve

collaboration, increase productivity and attract top talent.

And for good reasons, the hottest trend in the market

today is the open office which provides a warm, friendly

and collaborative environment, but it has come at a cost.

Building an open office floor plan requires you to remove barriers, like cubicles and meeting rooms, to

create a more natural environment, but this trend comes at a time when collaboration with distributed

teams is on the rise and employees need a space to collaborate with their team.

The Need for Huddle Spaces

I recently watched the “Bringing Video Conferencing to the Huddle Space” webinar where Robin Gareiss,

President at Nemertes Research, delved into the growing need for huddle spaces in the office.

With the rise of the open office, employees are demanding more access to meeting spaces. In fact,

employee demand is the #1 factor driving increased meeting space deployments. Since the once

abundant meeting room is now scarce, collaborating with distributed teams has become increasingly

difficult. Even if a group of employees finds a meeting room, knowing if there’s already a meeting

scheduled in the room or for how long the it’s available for is often unknown. These factors are barriers

to the collaboration efforts these organizations are trying to facilitate with the open office plan.

Why Huddle Spaces Are Gaining Ground in the Workplace

Bringing Video Conferencing to the Huddle Space (Watch)

Bringing Videoconferencing to the Huddle Space (Read)

Staying Focused in the Open Office

Cisco Technical E-Zine: May 2019 Page 22 of 32

Security News

Malicious Forces Cracking your SD-WAN Concrete? Reinforce your

Network with Cisco SD-WAN Security

Cisco SD-WAN security reinforcing your WAN

Network

Unlike other SD-WAN vendors’ solutions in which customers

have to compromise on security, application experience or

advanced routing, Cisco offers an integrated industry-leading

SD-WAN with best-in-class security solution. This “no

compromise” solution connects any device and any user to any

cloud and delivers consistent threat protection from branch locations to the cloud edge.

With Cisco SD-WAN, multiple layers of enterprise-level security capabilities – such as application-aware

firewall, intrusion prevention, URL filtering, file reputation, and simplified cloud security – can be

deployed and managed through single interface dashboard, at scale.

Gaining additional protection with Cisco Umbrella, a secure internet gateway, is as simple as checking

a box within the Cisco SD-WAN unified management console. Umbrella protects users across your

Cisco SD-WAN from threats such as malware, ransomware, and C2 callbacks with no added latency

These integrated security capabilities are powered by Cisco Talos security engine, one of the largest

threat-intelligence organizations in the world, to block sources with suspicious behaviors before they

proliferate across the network.

To meet today’s highly flexible and scalable

demands of an SD-WAN solution, a built-in

security approach needs to be part of any SDWAN

architectural design to better detect and prevent

evolving threats, while simplifying management

and improving performance.

Malicious Forces Cracking your SD-WAN

Concrete? Reinforce your Network with Cisco SD-

WAN Security

Enabling AMP in Cisco SD-WAN

Cisco Technical E-Zine: May 2019 Page 23 of 32

Read More Here

Reinvent Branch Connectivity with Cisco SD-WAN Security

Cisco Unites SD-WAN and Security to Address the New Cloud Edge

SD-WAN Security Powered by Viptela Cisco

Talos - Threat Intelligence Group

Incident response: Putting all the R’s in IR

It is well established that the ‘R’ in IR stands for “Response.” But

given the challenges facing incident response teams today, IR

could just as well stand for “It’s Rough.” The landscape is

challenging, tools are multiplying, and the talent shortage seems

insurmountable.

First of all, according to Cisco’s recent CISO Benchmark Study, 79 percent of security leaders are finding

it challenging to orchestrate threat response in a multi-vendor environment. There has also been a drop

from Cisco’s 2018 survey in the number of legitimate security alerts organizations are remediating –

down from roughly 50 percent last year to just under 43 percent this year. All this means that incident

response is not getting any easier: only 35 percent of security professionals find it easy to determine the

scope of a compromise, contain it, and remediate it.

Attackers continue to innovate and come up with new attack types at a record pace. They’re so brazen

that they even use Facebook and other social networks to share tools and sell stolen, personal

information. Meanwhile, security teams struggle to keep up with this innovation, acquiring new

technology to deal with every emerging threat.

Three more R’s: readiness, recon, and remediation

In actuality, there’s more to the ‘R’ in IR than just

‘response.’ To effectively respond to attacks,

organizations not only have to react when they occur,

but also:

1. Be prepared for them in the first place.

(Readiness.)

Cisco Technical E-Zine: May 2019 Page 24 of 32

2. Have an efficient way of obtaining visibility into any threats that make their way in. (Recon.)

3. Mitigate attacks as quickly as possible. (Remediation.)

How do you master all these R’s? Read below how Cisco Threat Response (CTR) has become a

foundation for fast, efficient incident investigation and response across the entire Cisco security

architecture bringing together threat intelligence from Cisco and third-party technologies, as well

as Cisco Talos, via a single intuitive console.

Incident response: Putting all the R’s in IR

Advanced Malware Protection

Threat Hunting Workshop

“Spark Joy” With New 12.0 Email Security Features & Videos

When you see “software update available,” does it spark

joy? For many of us, the answer is a resounding “no.”

But, don’t be fooled into thinking that our new 12.0

release of Cisco Email Security is anything other than

extraordinary.

Here are three reasons why:

• Our SVP of Product Management, Jeff Reed, puts it best: “It’s our biggest update in years.”

We’ve poured resources into our Cisco Email Security product and it shows in a release that’s

full of new features that directly impact our customers’ biggest pain points.

• Cisco’s 12.0 release is threat focused. From the ground up, this release aims to arm

organizations against common threats like phishing and business email compromise. As the

frequency of email threats continue to rise, our customers can be confident that we continue to

improve our security technology with updates to Sender Domain Reputation and External Threat

Feeds (ETF).

• We’re investing in the user experience. 12.0 for Security Management Appliance introduces

Cisco’s next generation user interface and drives administrative intuition forward. A quicker UI,

easy-to-read reporting summaries, and the continued trusted results makes it easier than ever

to have an integrated approach to your email security posture.

Ready to dive into our latest release? We’ve compiled several resources to help you realize the value of

these updates. First, the Release Notes for 12.0 for Email Security and the Release Notes for 12.0 for

SMA include what’s new in the release and provides an easy-to-use guide to updating your software.

Next, be sure to check out more videos in the link below for a more in depth look at our most

noteworthy features.

Cisco Technical E-Zine: May 2019 Page 25 of 32

Topics covered in these videos are:

• How-Tos Widget

• External Threat Feeds (ETF), which support STIX/TAXII

• Sender Domain Reputation (SDR)

• DNS-based Authentication of Named Entities (DANE)

• Smart Licensing

• Cisco Threat Response

“Spark Joy” With New 12.0 Email Security Features & Videos

Cybercrime and Fraud Part 1: Modern Tales of Piracy and Plunder

Cisco Email Security At-a-Glance

Ways to Reduce Ransomware Impact:

Actions You Can Take Today During the past year, Cisco Security Incident Response Services has

provided emergency incident response services for many customers

dealing with incidents that sometimes become a ransomware event.

In many cases, we were engaged by the company at the first sign of

trouble and were able to help contain the initial incident and reduce

the ability of the attacker to shift to a ransomware phase. In other

incidents, we were asked to help long after the attackers were in the

environment and the systems were already encrypted.

Initial Attack

The first thing to consider is intelligence-based email monitoring and

filtering. An example of this would be the Cisco Email Security

Appliance (ESA) product which integrates Cisco Talos threat

intelligence into an active email inspection platform.

User Actions

Subsequent to the initial malicious email entering an environment,

the next obvious question is “did the user open it” or “did the user

click the link”? To answer these questions, we require some specific

log telemetry from within the environment.

Lateral Movement

Lateral movement occurs next. To detect and thwart this, we need to

reduce the ability for a user account to move freely within the

environment without being validated or having authorization.

Cisco Technical E-Zine: May 2019 Page 26 of 32

Account Compromise

Following the attack life-cycle, the next phase is account compromise: did the user either provide their

credentials (e.g., if they were prompted to enter their password to access what appeared

to be a legitimate company web page) or did the malware gather local cached account data from the

system? This is where we recommend multi-factor authentication (MFA) as the standard for all

environments.

Privilege Escalation

The next phase is privilege escalation. In this phase, we recommend a multi-pronged approach as there

are multiple risks to address. The first risk is if the environment has a shared local administrator

password across multiple devices. This is still a very common practice in many environments due to a

number of factors.

Practical Ways to Reduce Ransomware Impact: Actions You Can Take Today

Cisco AMP for Endpoints excelling in AV Comparatives Business Main Test Series

Data Centre News

Sometimes Your Only HCI Competition is Yourself

If you haven’t heard, Cisco is excited to start delivering the

new HyperFlex HX220c All NVMe hyperconverged

infrastructure (HCI) systems with Intel Optane to our

customers, making us the first to market with a fully

engineered all NVMe HCI solution.

Engineered Performance, Simplicity, and Scalability

When we launched HyperFlex in 2016, we set out to redefine

HCI market. Focused on addressing three core foundational

pillars – performance, simplicity, and scalability, to provide our

customers with the results that matter to the most– increased end-user productivity, operational

efficiency, and reduced total cost of ownership (TCO). We introduced a fully engineered HCI solution

centered around a high performance distributed file system, the HyperFlex Data Platform, fully

optimized to the UCS compute and networking architecture to deliver unmatched performance per

node. This performance advantage enables HyperFlex users to run smaller clusters to maximize TCO

savings – something that has been shown in lab reports by the Enterprise Strategy Group (ESG), in the

2017 report, Hyperconverged Infrastructure with Consistent High Performance for Virtual Machines and

Cisco Technical E-Zine: May 2019 Page 27 of 32

the 2018 report, Mission-critical Workload Performance Testing of Different Hyperconverged

Approaches on the Cisco Unified Computing System Platform (UCS).

Sometimes Your Only HCI Competition is Yourself

A Closer Look At Why Hyperconverged Infrastructure Performance MATTERS

Cisco and F5 Team Up to Address Continuous Deployment

Integration Challenge

Cisco ACI App Center, if you aren’t familiar, is an open and

programmable infrastructure sporting an open API. It enables

deployment of a wide range of services and acts, as a sort of

infrastructure deployment app store for the enterprise. Partners,

customers, and community solutions are available.And now it

includes the F5 ACI ServiceCenter. Through a supported

integration, we’ve teamed up with F5 to provide L4-L7 (application

services) capabilities within Cisco’s APIC environment. This gives joint customers the ability to deploy a

full complement of application services, such as Advanced WAF and DDoS protection, network stitching,

and enabling full-stack visibility.

Cisco Technical E-Zine: May 2019 Page 28 of 32

F5 ACI ServiceCenter will make it faster and simpler for customers to deploy and consume F5 application

services. Using a declarative interface that reduces the time and effort required to automate

deployment pipelines, but that doesn’t mean we’ve reduced capabilities. F5 ACI ServiceCenter still

enables the same programmable extensibility to optimize and secure applications.

Multi-Cloud Challenges Addressed

For the enterprise, that means being able to easily deploy application services in a more intuitive,

userfriendly experience across multiple environments. Yes, that means public and private cloud as well

as on-premises or remote data centers. However, since each environment is unique – with its own

network characteristics – integrating with F5 will improve the onboarding and deployment of application

services dependent on those networks. We’re eliminating any potential abrupt stop to a deployment in

progress.

It’s also important to enable visibility from the network to the application, from L2 to L7. This integration

offers just that and enables customers to address one of their top multi-cloud challenges: visibility.

Visibility is an integral component of every other capability – from security to availability to

performance. Enabling full-stack visibility is a boon to all operational concerns and developers alike. It

aids in troubleshooting, shutting down attacks, and optimizing performance.

To learn more, join us at the SDxCentral webinar on May 21st at 10:00 am PDT – Registration link.

Cisco and F5 Team Up to Address Continuous Deployment Integration Challenge

ACI App Center - Download the F5 ACI app

Knowledge 2019: Cisco and ServiceNow Joint Innovations Showcase

Cisco ServiceNow – Key joint innovations showcase in Cisco Booth

Let us give you a brief preview of what you can expect to see in our booth. Cisco ACI App for ServiceNow

and Cisco NAE App for ServiceNow are the two key innovations we have jointly introduced into the

market, leveraging the flexible and extensible ServiceNow App Store. The Cisco ACI App addresses key

use-cases such as, ACI Multi-fabric discovery, Incident/Fault management, and ACI physical and logical

topology Cisco ACI App for ServiceNow discovery. It also delivers visibility and automation from the

application tier all the way down to the physical infrastructure, improving the speed and efficiency of IT

provisioning, management, and troubleshooting.

Cisco Technical E-Zine: May 2019 Page 29 of 32

Stop by our booth to check out the cool, advanced features we have introduced in the ACI App to

address performance and scalability (larger ACI fabrics). Our showcase also features the NAE App with

built-in automation. Capabilities include automatic ticket issuance for NAE detected faults/events,

automatic ticket closure, and re-opening based on thresholds among major ones.

As customer adoption of ACI-ServiceNow becomes widespread, we will continue to cover newer

usecases to address IT operational pain-points in DC/Cloud. Cisco is actively engaging ServiceNow across

a broad spectrum of products in networking, namely, ACI, NAE, Nexus 9000 and ACI App Center

platform. We have several customer deployments featuring Cisco ACI App for ServiceNow across the

globe.

Knowledge 2019: Cisco and ServiceNow Joint Innovations Showcase

Demo: Cisco ACI and ServiceNow Integration

Cisco ACI and ServiceNow: Build a Service-Aware Enterprise Stack for Agile IT Operations Management

Cisco Network Assurance Engine Integration with ServiceNow

Demos: Cisco ACI and ServiceNow, App for ITSM Stakeholders

Your Complete Guide to a Successful VeeamON with Cisco.

Protecting your most Critical Data

According to IDC’s 2017 Data Age report, nearly 20% of the

data in the global datasphere will become critical to our

daily lives. On top of that 10% of that data will be

hypercritical. That means that enterprises are facing

increasing risks from data loss.

Veeam’s most recent availability report shows that 82% of enterprises are facing gaps in what their

users demand and what IT can actually deliver.

Cisco Technical E-Zine: May 2019 Page 30 of 32

These gaps can mean a disruption in application availability and the inability to access data, costing

enterprises on average nearly $21M. This, in turn, means that companies deserve solutions that allow

them to stay competitive, improve agility and help them ultimately protect their brand.

Since the last VeeamON in Chicago, Cisco and Veeam have worked together to further integrate our

technologies to ensure our customers receive an enterprise-grade, highly available data protection and

recovery solution for Cisco HyperFlex and an end-to-end, modernized, protected platform for SAP

HANA.

Long story short, our teams have been hard at work, both developing and testing new integrations while

preparing for a great trip to Miami.

Your Complete Guide to a Successful VeeamON with Cisco.

Read More Here

Server Speed and Capacity for Business Application Demands

Cisco UCS Servers Claim 7 New World Records on Industry Benchmarks

Nexus 9500 Turnes Five Building on 25 Years of Experience and

Expertise

Cisco Technical E-Zine: May 2019 Page 31 of 32

The Catalyst 6500 is highly successful and the

most widely deployed modular switch in the

industry. It came ouf of Cisco’s first acquisition in

1993. The longevity of the platform is a

testament to the importance Cisco places on

providing our customers with the best

technology and protecting their investments in

us and our products.

Birth of Nexus 9500

The Nexus 9500 was created by the same team to address customer asks for an agile, high performance

fabric foundation for modern software defined data centers. In 2013 the team re-imagined a new

modular switch for the 40G/100G/400G world while leveraging all the learnings and feedback from our

Catalyst 6500 customers. When launched 5+ years back the Nexus 9500 incorporated multiple industry

“firsts”:

Hardware Innovation – Revolutionary modular switch design

• Nexus 9500 chassis has no midplane which optimizes power/cooling as well as provides

significantly higher flexibility to support multiple generations of linecards and fabrics

modules

Silicon Innovation – Cisco Cloudscale ASICs

• Cisco Cloudscale ASICs pushed the limits on scale, performance, visibility and

reliability.

• Key Features: o Algorithm-based intelligent buffering: Dynamically solve real-world

network congestion problems while minimizing network latency and optimizing cost.

o Extensive data plane telemetry:Enable customers to correlate network

health with actual real time data traffic to provide application service level

insights.

o Uncompromised security: Provide multiple encryption options at

10G/40G/100G line rate to secure links between adjacent data centers or

links spanning the globe.

Software Innovation – Application Centric Infrastructure (ACI) and VXLAN fabrics

Nexus 9500 Turnes Five Building on 25 Years of Experience and Expertise

Read More Here:

Cisco Fulfills on the Vision for ACI Anywhere

ACI Anywhere Now Extending From On-Premises to AWS Cloud

Cisco Cloud ACI on AWS

How to Find Relief for Your Network Infrastructure in the Age of Apps

Cisco Technical E-Zine: May 2019 Page 32 of 32

End of Sale Announcements

End-of-Sale and End-of-Life Announcement for the Cisco Application

Policy Infrastructure Controller (APIC-L2 and APIC-M2) https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/application-

policyinfrastructure-controller-apic/eos-eol-notice-c51-742143.html

End-of-Sale and End-of-Life Announcement for the Cisco Small

Business Unmanaged Switches (95 and 110 Series, select models) https://www.cisco.com/c/en/us/products/collateral/switches/small-business-unmanaged-switches/eos-

eolnotice-c51-742392.html

End-of-Sale and End-of-Life Announcement for the Cisco ASR1004

Modular Platform https://www.cisco.com/c/en/us/products/collateral/routers/asr-1000-series-aggregation-

servicesrouters/eos-eol-notice-c51-742333.html