technical proposal packet sp-19-0039

TECHNICAL PROPOSAL PACKET SP-19-0039

Technical Proposal Packet Bid No. SP-19-0039

PROPOSAL SIGNATURE PAGE T p· tth fill . ti f voe or nn e o owma m orma ,on.

PROSPECTIVE CONTRACTOR'S INFORMATION

Company: CQ Consulting

Address: 3301 Mercedes Dr

City: Alexander State: I AR I Zip Code: I 12002

Business D Individual D Sole Proprietorship D Public Service Corp Designation: D Partnership ~ Corporation D Nonprofit Minority and

~ Not Applicable D American Indian D Asian American D Service Disabled Veteran Women- D African American D Hispanic American D Pacific Islander American D Women-Owned Owned Designation*: AR Certification #: * See Minority and Women-Owned Business Policy

PROSPECTIVE CONTRACTOR CONTACT INFORMATION Provide contact information to be used for bid solicitation related matters.

Contact Person: Erin Qualls Title: CEO

Phone: 5015748830 Alternate Phone: 501 352 0958

Email: Erin. Q ualls@CQConsu !ting. com

CONFIRMATION OF REDACTED COPY

~ YES, a redacted copy of submission documents is enclosed.

D NO, a redacted copy of submission documents is not enclosed. I understand a full copy of non-redacted submission documents will be released if requested.

Note: If a redacted copy of the submission documents is not provided with Prospective Contractor's response packet, and neither box is checked, a copy of the non-redacted documents, with the exception of financial data (other than pricing), will be released in response to any request made under the Arkansas Freedom of Information Act (FOIA). See Bid Solicitation for additional information.

ILLEGAL IMMIGRANT CONFIRMATION

By signing and submitting a response to this Bid Solicitation, a Prospective Contractor agrees and certifies that they do not employ or contract with illegal immigrants. If selected, the Prospective Contractor certifies that they will not employ or contract with illegal immigrants during the aggregate term of a contract.

ISRAEL BOYCOTT RESTRICTION CONFIRMATION

By checking the box below, a Prospective Contractor agrees and certifies that they do not boycott Israel, and if selected, will not boycott Israel during the aggregate term of the contract.

~ Prospective Contractor does not and will not boycott Israel.

An official authorized to bind the Prospective Contractor to a resultant contract shall sign below.

The signature below signifies agreement that any exception that conflicts with a Requirement of this Bid Solicitation will cause the Prospective Con~~~tor's ~ sal to be : Jected.

Authorized Signature: 4-:, _ Title: ... c .... E __ o _________ ____ _ Us""ifnk O .

Printed/Typed Name: =E=ri""'n'-'Q=u=a=l=ls ______ ___ ___ _ __ _ Date: 1/112019


PROPOSED SUBCONTRACTORS FORM

• Do not include additional information relating to subcontractors on this form or as an attachment to this form.

PROSPECTIVE CONTRACTOR PROPOSES TO USE THE FOLLOWING SUBCONTRACTOR{S) TO PROVIDE SERVICES. Tvoe or Print the followinq information

Subcontractor's Company Name Street Address City, State, ZIP

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~ PROSPECTIVE CONTRACTOR DOES NOT PROPOSE TO USE SUBCONTRACTORS TO

PERFORM SERVICES.


INFORMATION FOR EVALUATION

• Provide a response to each item/question in this section. Prospective Contractor may expand the space under each item/question to provide a complete response.

• Do not include additional information if not pertinent to the itemized request.

1. Minimum Mandatory Qualifications

Prospective Contractor shall provide clear, sufficient evidence that the proposed personnel meet the Minimum Mandatory Qualifications of the RFP. Prospective Contractors that fail to provide clear, sufficient evidence that the proposed personnel meet the Minimum Mandatory Qualifications may be subject to rejection of proposal. OSP may ask for additional clarifications relating to the Minimum Mandatory Qualifications prior to determination of compliance.

Instructions:

1. Complete and duplicate the table below for each proposed personnel. Prospective Contractor should propose no more than two (2) personnel. Failure to complete the table below may lead to rejection of proposal.

2. Below the table, demonstrate the proposed personnel's qualifications and provide reference(s) where applicable. Reference information should include the following :

-Client Name -Client Point of Contact -Client Address, Phone, and Email -Duration of proposed personnel's Involvement; and

-Description of the proposed personnel's role and responsibilities to the Client.

Proposed Personnel Proposed Personnel's Name Minimum Mandatory Qualifications Experience

(# of Years) Five (5) years personnel experience providing LIMS services to government 15 aoencies Five (5) years personnel experience with

15 STARLIMS V9 Five (5) years personnel experience with

9 STARLJMS V10/11

Erin Qualls Three (3) years personnel experience with Crystal Reports 15

Five (5) years personnel experience with 15 MSSQL RDBMS

Three (3) years personnel experience with the implementation and integration of the SDMS software and STARLJMS to

15 automate the population of results from analytical instrumentation with varying

I outputs

Information for Evaluation Section Page 1 of8

Technical Proposal Packet

Roles: November 2002 - August 2010

Program Manager, business analyst and developer March 2016- December 2018

Project Manager and Subject Matter Expert * Description of responsibilities is included in collaboration section

Roles: November 2010 - March 2013

Subject Matter Expert and Lead Trainer April 2013 - March 2016

Project Manager and Technical Lead * Description of responsibilities is included in collaboration section

Information for Evaluation Section

Bid No. SP-19-0039

Page 2 of8


2. Resumes

Instructions: Provide a professional resume for each proposed personnel. Each resume should demonstrate the proposed personnel's experience and should include work on similar projects and the specific functions performed on

such projects.

See enclosure 1, resume for Erin Qualls

Information for Evaluation Section Page 3 of8


3. Collaboration

Instructions: Provide evidence that the Prospective Contractor's proposed personnel has a proven track record of successfully collaborating in a similar environment to the environment described in the RFP. This should include experiences working with a team to configure, implement, train and provide ongoing support. Describe how the Prospective Contractor will ensure that the proposed personnel will achieve the required team dynamics.

Proven Track Record

November 2002 - August 201 O

Implemented STARLIMS v9 in both the clinical and environmental laboratories working closely with both PHL and STARLIMS personnel. This included integration with both Common Customer application and SDWIS applications. (EPA Safe Drinking water reporting application). During this effort my roles and responsibilities included business analyst, application developer and ST ARUMS configuration engineer. With minimal external resources our team successfully deployed STARLIMS V9, provided end user training and support. We also developed numerous crystal reports to satisfy business requirements.

March 2016- December 2018 Served as project manager and SME on various projects related to V12 upgrade Major Milestones Achieved:

Set up and configured V12 Application servers (Development, Test, Production) Installed and configured SDMS 1.8 document management system (In production) Upgraded database server for STARLIMS 12 to MSSQL server 2014 (In production) In house IPR Program migrated from V9 to V12 (In production) Implemented Food Micro Biology Laboratory in V12 (In production) Migrated Serology Laboratory from V9 to V12 (In production) Migration of Newborn screening system from SOL 2008 to SOL 2012 (In production) Decommission of PHL_Server3,5,7 all windows 2003 (Security risk) Configured NBS tier 2 Testing CAH in V12 (in validation phase) Configured Molecular lab (GC/CT and FLU) in V12 (on hold pending HL7 2.5.1 MU configuration) Implemented QC requirements and reporting to comply with new EPA MDL calculations (Revision 2 oft e method detection limit procedure from 40 CFR 136) V9 (In production) Designed and implemented Sample Send out log V12 (In production) Configured Maldi TOF test configuration for TB Laboratory V9 (In production)

In addition to achieving the listed milestones, I provided both O&M support as well as end user training as required.

November 2010- March 2016

Implemented STARLIMS 10 FR4, served as subject matter expert, lead trainer, technical lead and project manager. Participated in change control committees and boards and long range planning (LRP) meetings. Developed customized ST ARUMS modules to enhance the system and meet client requirements. Developed flexible statistical and trend analysis data tools using SAP Crystal Reports. Developed and successfully executed data migration plans for multiple legacy systems, all data migration attempts were 100% successful and on time. Developed and delivered end user training. Major Milestones Achieved:

Assisted in project plan development Developed data migration plan and migration scripts Installed Dev, Test, Prod environments STARLIMS V10 FR4 (Forensic) system Developed SDMS import routines for GC, LC, GCMS, LCMS, NMR Configured all required test and reports for the Chemical testing Laboratories

lnfonnation for Evaluation Section Page 4 ofB

Technical Proposal Packet

Configured all required test and reports for the Latent Print Laboratories Completed data migrations and deployed STARLIMS 10 FR4 to all regional laboratories

Developed and delivered end user training to all laboratory personal. Provided end user support Ongoing performance enhancements and database tuning

Instrumentation

Bid No. SP-19-0039

Beyond my expert level knowledge in SDMS, LabX, etc. I also have a strong background in laboratory instrumentation and the software accompanying them. This domain of knowledge is essential to ensuring instruments are properly integrated with the STARLiMS LIMS via SDMS. It also guarantees the system can adapt to future changes in instrumentation (e.g., replacing Nicolet FTIRs with Shimadzu). The level of expert knowledge CQ Consulting provides is also required in order to provide a superior level of support to the end users in the field. This yet another major differentiator between CQ Consulting and other LIMS service providers. Below is a list of the various instrument software packages I possess expert knowledge in: Agilent OpenLab ChemStation MSD ChemStation Mass Hunte~ Lab Advisor

Waters Empower MassLynx Acquity UPLC Console

Sciex Analyst

Dionex Chromeleon

Beckman Coulter 32 Karat

Varian VnmrJ

Thermo Fisher Scientific Omnic Xcalibur

Methodology and Team Building Project Management I know how to successfully manage projects. I have 15 years of experience successfully managing software implementations and possess the PMI (Project Management Institute) PMP (Project Management Professional)

Information for Evaluation Section Page 5 ofB


certification. I am an expert at developing and maintaining project plans, tracking and reporting project KPls (e.g., schedule variance, cost variance, work variance, etc.), managing issues, quantitative risk management, communication management, eliminating team impediments, etc.

SCRUM I have extensive experience with the Agile SCRUM framework, whether it is gathering requirements (user stories) and defining acceptance criteria, running a planning poker session to derive estimates, managing the daily standups, monitoring team velocity, working with the product owner to groom the product backlog, or conducting a sprint retrospective. I have led countless sprint planning meetings, planning poker sessions, daily stand-ups, sprint demos and sprint retrospectives. CQ Consulting also highly encourages scheduled backlog grooming sessions. These are led by the Product Owner with assistance from the SCRUM master. Change happens. Whether the requirements change or business priorities change, it is essential for the project leadership team to ensure the backlog remains accurate so the team can focus on work that provides the greatest benefit

Testing When developing applications, I perform basic smoke testing once the work item is complete. This is highly informal testing in which the I run the application and checks basic functionality. After smoke testing, I will perform logical testing. During logical testing, the I test the application against the acceptance criteria specified in the associated user stories. Although the result is typically documented, this is still not considered formal testing. Testers generally perform a separate verification of the logical tests once the developer has completed their testing. As a final note, CQ Consulting recommends our developers to perform independent peer reviews on all designs and developed code if at all possible.

Once developer testing is complete, formal testing can be conducted. This is the process whereby the tester creates formal test cases to assist with the verification process. In highly regulated environments, test cases are typically required for every requirement (user story). However, in non-regulated environments, CQ Consulting encourages clients to utilize a risk-based approach for formal test cases. We also typically recommend independent execution of formal test cases; in other words, the individual that creates the test cannot be the one that executes it. The second type of testing performed by our customers (and typically the most valuable) is exploratory testing. While this is considered informal testing and does not satisfy verification requirements, it typically reveals usability defects as it provides an independent, non-technical review of the software.

Training A key aspect to any implementation is training. I have developed and executed comprehensive, instructor-led, rolebased training programs that provide hands-on experience within a laboratory environment to accelerate adoption of STARLiMS LIMS solutions. I have also developed quick reference guides (QRGs), provided specialized one-on-one training, and developed and executed plans for continuing education (e.g., releasing quick reference videos along with release notes when a sprint product is formally released). Beyond technical capabilities, I also possess the critical communication skills required to provide effective training to laboratory users. Beyond end user training I have developed and delivered many training sessions for ST ARUMS developers whether it be formal classroom training or informal paired programing exercises.



4. Performance Standards

State law requires that all contracts for services include Performance Standards for measuring the overall quality of services provided that a Contractor shall meet in order to avoid assessment of damages. The State may be open to negotiations of Performance Standards prior to contract award, prior to the commencement of services, or at times throughout the contract duration.

Instructions: To help the State in managing a more robust performance-based contract, Prospective Contractors should propose Performance Standards that identify expected deliverables, performance measures, or outcomes; and defines the acceptable standards. Prospective Contractor should complete and duplicate the table below as needed.

I

Performance Standard #1 Proposed Liquidated Clarifying Damages Amount Comments

Actual number of sprint work items Performance Standard completed verses planned. 10% During sprint Description/Obiective planning it is

important to Target Greater than or equal to 90% of properly scope

planned number work. If scoping is done correctly over

Measurement Average planned work items verses time the planned completed work items for all completed work verses

I sprints within reportino period. completed work

Reoortina Period Calendar vear shou ld be relatively close.

Measurement of Non- For each percent over 10% incomplete Compliance work/planned work then 1 percent

damaae capped at 10%

Performance Standard #2 Proposed Liquidated Clarifying Damaaes Amount Comments

Performance Standard Availability

10% Availability is Descriotion/Obiective defined in this

context to items Taraet I 98% (excludina olanned downtime) within the control of

CQ Consulting Measurement The total service time = the mean time such as bugs

between failure (MTBF) and the mean created by CQ time to reoair (MTTR) consulting resulting

Reportina Period Calendar vear in the system unusable by users.

For each percent over 1 % downtime Items outside the

Measurement of Non- control of CQ Compliance then 1 percent damage capped at 10% consulting cannot

be included such as but not limited to SOL server, webserver or

! network issues.

Information for Evaluation Section Page 7of8


Performance Standard #3 Proposed Liquidated Clarifying Damages Amount Comments

Rework Performance Standard 10% Rework is defined Description/Objective as defect repair

and excludes any Target <10% changes or issues

related to Measurement Amount of effort expended to revise specification

products due to changes or defects changes. after completion of their peer review(s)

Reportina Period Calendar vear

Measurement of Non- For each percent over 10% then 1 Compliance percent damage caooed at 10%


Enclosure 1 Erin Qualls

Resume

I ERIN QUALLS

+ EMPLOYMENT

2016-Present CQ Consulting Partner and Principle

2014-2017

2010-2014

2002-2010

2001-2002

1991-2001

Partner in the creation of a new corporation focused on providing top-tier professional services covering the entire spectrum of laboratory informatics. Provide implementation, upgrade, training and sustainment services to clients globally, with a focus on STARLiMS solutions. Developed highly complex, customized STARLiMS modules to meet client needs. Developed non-native mobile applications in ASP.NET MVC to provide client with the ability to remotely submit samples from any mobile device in the field. Worked with lab personnel to integrate instruments with STARLiMS via DCU, SDMS, and other custom methods. Developed custom barcode designer STARLiMS module that allows users to create new barcode labels and modify existing barcode labels without touching code.

Abbott Laboratories Training Program Manager

Responsible for global training program. Provided oversight and leadership for global training program for internal and external customers. Implemented automated course registration and scheduling process, reducing administrative overhead by 80%. Implemented a global program to train project managers using computer based training, resulting in a 60% savings over traditional methods. Improved customer satisfaction rates for courses delivered to >95%. Served as technical subject matter expert on . contract. Provided assistance to the. in resolving critical performance issues with the system.

Abbott Laboratories Senior Project Manager

Served as developer and project manager for Abbott Informatics deploying STARLiMS systems for the •. Participated in change control committees and boards and long range planning (LRP) meetings. Developed . customized STARLiMS modules to enhance the system and meet client requirements. Developed flexible statistical and trend analysis data tools using SAP Crystal Reports. Developed and successfully executed data migration plans for multiple legacy systems, all data mi ration attem ts were 100% successful and on time. Developed and delivered end user training at

Arkansas Department of Health Program Manager Implemented STARLiMS for 8 laboratory disciplines and integrated with an in-house web application. Served as LIMS and database administrator. Provided end user training to laboratory staff on STARLiMS. Provided all IT support for the Public Health Laboratory. Installed and maintained all backend hardware systems.

Dassualt Falcon Jet Avionics Inspector

Performed conformity inspections on Falcon aircraft in the Little Rock completions center. Reviewed completion logs for accuracy and completeness, and inspected aircraft for conformity.

United State Navy Avionics Technician

Work Center Supervisor: managed large avionics repair center comprised of 80 military and 3 civilian technical support personnel. Inspected naval aircraft and components for proper installation and performance. Isolated and repaired component level problems on communication and navigation systems.

Network Administrator: managed day-to-day operations of multiple NT4 domains. Developed and implemented network security policies. Directed a team of military and civilian technicians during design and rollout of AIMDJAX domain model for Aircraft Intermediate Maintenance Detachment Jacksonville Florida.

I ERIN QUALLS

+ EDUCATION + PROFESSIONAL SKILLS + APPLICATIONS 2000 Bachelor of Science Project Management 15 years STARUMS 15 years

Southern Illinois Process Harmonization 10 years SDMS 10 years University at Carbondale

Quantitative Risk Management 5 years Cryst al Reports 15 years Agile SCRUM Framework 10 years LabX 5 years Earned Value Management 5 years M icrosoft Team Foundation Server 10 years Risk-Based Planning 5 years Microsoft Visua l Studio 15 years

Microsoft Project 15 years

Microsoft SOL Server 15 years

+ CERTIFICATIONS + TECHNICAL SKILLS Oracle 8 years

PMI PMP (1993305) ST ARUMS Scripting Language 15years

Microsoft Certified System JScript.NET 15years

Engineer (MCSE) T-SQL 15years

PL-SOL 8 years

Database Design 15 years

ASP.NET+ C# (MVC) 8 years

HTML5 (MVVM) 3 years

JSON/XML 7 years

HTML/CSS/JavaScript 15 years

technical proposal packet sp-19-0039

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