OutlineHealthcare Technology

On line support groupsiphone application

Designing for healthcare technologyeHealthUser-centered frameworkContexts of design and useParticipatory Design

Designing Healthcare Technology

• CSCW• Participatory design• Human-centered

approach• User-Centered

Design (UCD)• Field-studies

Health care and Design• Understand the current changes in

healthcare domain and the characteristics of different healthcare contexts (Viitanen, 2009)

• Technology support for healthcare delivery and interaction is increasing in the fields of usability research and human-computer interaction (HCI).

•The Healthcare Human Factors Group follows a User-centred approach;

Iterative cycle of prototyping and testing with end users, Refine systems throughout the design development process.

Design Criteria

• Researchers and developers with experience in the healthcare area.

• Users need to have insight into capabilities and limitations of the technology for successful Implementation. (Theilst et al. (2008))

• Users are not designers and designers are not users!! (Nielson, 1993)

Design Team

• Incorporating various stakeholders: Designers, Employees/Care givers

Design Challenges

• Design for divergent users

• Lack of understanding of complex healthcare environment

• Rapidly changing demands & requirements

• Dynamic requirement specifications (Weng et al. 2007)

Wireless Technology• Ubiquitous access to medical

information; meet growing demands on healthcare

systems.Provide healthcare professionals &

patients with essential information

iPhone Apps

• Diabetes• Blood pressure

http://www.youtube.com/watch?v=iYUyNeAzcbc

Possible Solutions

• Develop IT to support communication among healthcare professionals as core mission (Wallden et al 2007)

• Patient-centered approach

eHealth

• Mitchell (1999)

• Combined use of electronic communication and IT

• Booking, referral systems and integrated info tools; allow access to personal health data

• Improves eficiency of healthcare system

Online support GroupsMicro-blogging for health

Online records HealthValue6 & GoogleHealth5

Design Process• Solutions;

• Drawing on established technology

• Experience and knowledge of participants

• Look at context of use analysis

• Prototypes

• Users

• Feedback -> iterations

DeHus – User-centered Framework

• New technology only benefits if all participants in different stages of healthcare are able to utilize the technology in an efficient way

• http://www.youtube.com/watch?v=WxQLzdLjwp4

• Healthcare technology should be designed to support divergent uses in various contexts (Poissant et al., 2005)

Contexts of design and use

1. Healthcare professionals as ICT users in healthcare environment

2. New eHealth services for citizens use

3. ICT support for cooperative care between patients and healthcare professionals

Participatory Design

• Cooperative Design

• Actively involves all stakeholders in design process

• Emphasizes user involvement (Shuler & Namioka, 1993)

• Ensures the end product meets needs and is usable

Participatory Design (PD)

• PD understands the different perspectives

• Designers elicit participation from users in order to create better design.

Self centered Design

• With Self centered design the design professional becomes the participant in the users’ design process.

• HCI practitioner incorporated into design process in a specific way.

Design Activity

• http://www.youtube.com/watch?v=ceWZ624wBVA

• Thinking back when you were younger and you had an accident, what healthcare technology would you design now what would have assisted you when you were injured.