technology made easy by mrinal chatterjee
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TECHNOLOGY MADE EASY Mrinal Cha*erjee
Clues Network Inc. Confiden9al
About ShopClues.com ShopClues.com is India's first and the largest managed marketplace that connects buyers and sellers online and offers a trusted and safe online shopping experience. Ø 4+ Million Monthly Visitors Ø Delivering to 7,500+ Loca9ons Ø Largest Selec9on of Payment Op9ons Ø Over 200K Products Ø Over 800K Facebook Fans
Clues Network Inc. Confiden9al 2
Value Proposi9on for Merchant • Expand online with no upfront or recurring cost
• Your own branded online store & product lis9ngs
• Millions of online shoppers can access your products
• Secured and mul9ple online payment op9ons
• Effec9ve, low cost, and scalable
• World-‐class fulfillment -‐-‐ we pick, pack and ship for you
• Performance based pricing -‐-‐ pay only when you sell
• All the advantages of marketplace e.g. power of combined scale, cross-‐sell
• Outstanding customer services by E-‐Commerce experts
• Any9me, anywhere, any device access to manage your online store
Page: 3
Customer Care
Clues Network Inc. Confiden9al
Technology Considera9on
• Website • Payment Integra9on • Shipping • Repor9ng • Backoffice Considera9on • Hos9ng • Security
Page: 4 Clues Network Inc. Confiden9al
Website • Design & Features – Iden9fy features and layout of the site. – Browsing, searching, checkout – Catalog management
• Open Source available: magento, drupal, oscommerce, zen-‐cart, etc. – They all will need some customiza9on – Evaluate for performance, scalability and security – Add features not available out of box.
Page: 5 Clues Network Inc. Confiden9al
Payment Integra9on
• Decide Payment Op9ons to offer – Credit Cards, Debit Cards, Net Banking, etc.
• Considering Payment Gateway – Check performance for last 12-‐24 months – Payment Se*lement – Refunds – Fraud and risk management
Page: 6 Clues Network Inc. Confiden9al
Shipping
• Iden9fy how you will fulfill orders and manage returns
• Considering Courier Companies – Service & Coverage – Technology plaeorm, features and automa9on
Page: 7 Clues Network Inc. Confiden9al
Repor9ng
• It is heart of the system – You got to measure everything to effec9vely manage your ecommerce business
– Iden9fy what you want to monitor and track
Page: 8 Clues Network Inc. Confiden9al
Backoffice Considera9on
• Customer service • Order Management • Inventory tracking
Page: 9 Clues Network Inc. Confiden9al
Hos9ng
• Consider Hos9ng Needs • Capacity Planning
• Considering Hos9ng Providers – Past Performance – SLA – Security
Page: 10 Clues Network Inc. Confiden9al
Security
Review Security Needs • Data Center Security • Applica9on Security • Website security • Security Policies
Page: 11 Clues Network Inc. Confiden9al
