technology planning
DESCRIPTION
Workshop presentation on planning for technology in 2009. Looks at aligning technology with business goals; analyzing current needs and spending, and reviewing new options. Aimed at non-technical leaders in small to medium businesses.TRANSCRIPT
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Make Technology Work for You
Technology Leveraging Cooperative
1Technology Leveraging Cooperative; www.tlccoop.org
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Technology (IT) supports your business and it includes:
• Computers• Copiers, printers, faxes, scanners• Phones• Network equipment and services• Web sites, social media• Applications• Technical support and maintenance• Operating supplies
Technology Leveraging Cooperative; www.tlccoop.org 2
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4 Steps to IT Mastery
3Technology Leveraging Cooperative; www.tlccoop.org
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Establish Business Goals
4Technology Leveraging Cooperative; www.tlccoop.org
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OPERATING PLAN GOALS
MARKETING PLAN GOALS
TECHNOLOGY PLAN
Outreach
Communication
CollaborationProductivity
Efficiency
Growth
Back office Social media
5Technology Leveraging Cooperative; www.tlccoop.org
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What are YOUR Business Goals?
• Improve productivity• Reduce IT staff cost • Reduce training time/cost• Reduce cost of supplies• Increase access to data from anywhere• Improve communication and collaboration• Grow the business• Increase outreach
6Technology Leveraging Cooperative; www.tlccoop.org
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Review IT Current Picture
7Technology Leveraging Cooperative; www.tlccoop.org
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Current Picture. Do you know:
1 What you are using?2 What you have but don’t use?3 What you need but don’t have?4 What needs replacing/updating?5 What you are really spending?
Technology Leveraging Cooperative; www.tlccoop.org 8
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Inventory what you have
• Hardware, software, devices• Age• Purchase cost or lease amount• Location and user• Limits (# users/stations)
9Technology Leveraging Cooperative; www.tlccoop.org
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Do you have any of these:
• Computers (laptop,desktop,appliance,server)• Telephones (cellular, PBX, desktop)• Dial up, DSL phone lines• Network (routers, switches, T1s)• Backup (system, software, tapes)• Virus protection• Database Applications (finance, ERP, custom)• End User Applications (office suite, graphic)
10Technology Leveraging Cooperative; www.tlccoop.org
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Find the hidden costs
• Check your phone bills: are you paying for old dial up lines? Multiple DSL lines?
• Check your supply bills: are you paying more than one vendor for the same goods/services?
• Check your vendor bills: are you paying for services you don’t need?
Technology Leveraging Cooperative; www.tlccoop.org 11
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Do you know what you spend?
The latest prices on the Dell or HP Web site represent roughly 20 to 30 percent of the total,
long-term cost of that computer.
12Technology Leveraging Cooperative; www.tlccoop.org
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Purchase price may be a fraction of TOTAL COST
13Technology Leveraging Cooperative; www.tlccoop.org
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What are you paying for:
• System maintenance and support fees• License fees, upgrades• Supplies (ink, paper, tapes)• Phones (cellular bill, land phones, internet)• Technical expertise (staff, vendors)• Downtime, duplicated effort, lost data
14Technology Leveraging Cooperative; www.tlccoop.org
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Easy to spend too much or too little
15Technology Leveraging Cooperative; www.tlccoop.org
Too little
Too much
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Do you spend too much?
• Buy ink for your printers?• Pay retail on your computers?• Use more software than you need?• Pay a ransom to fix mission-critical apps?• Pay for duplication of effort, manual process?
16Technology Leveraging Cooperative; www.tlccoop.org
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Do you spend too little?
• Let equipment get too old (failure, downtime)• Let bandwidth become limited (inefficiency)• Implement without a plan (unexpected costs)• Omit training and support (user errors, delay)• Lack of replacement parts (downtime, costs)
17Technology Leveraging Cooperative; www.tlccoop.org
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Spending too little: A Story
A small retailer purchased a new system to tie sales
into inventory.
18Technology Leveraging Cooperative; www.tlccoop.org
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Spending too little: A Story
They “saved” by doing it all with existing staff
19Technology Leveraging Cooperative; www.tlccoop.org
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Spending too little: A Story
Six months after cut-over, they continue to struggle
with problems without achieving the anticipated
efficiencies20Technology Leveraging Cooperative;
www.tlccoop.org
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Total Cost of Ownership
• Purchase Price• Maintenance, License and Use Fees• Installation and Configuration Costs• Break/Fix, Help Desk, Admin, Tech Support• Replacement parts • Supplies (paper, ink, tapes)• Employee training
21Technology Leveraging Cooperative; www.tlccoop.org
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How old is your equipment?
Technology ages more quickly than you think
22Technology Leveraging Cooperative; www.tlccoop.org
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In People Years?
23Technology Leveraging Cooperative; www.tlccoop.org
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Equipment too old? You spend more when you react to a problem
Downtime
Limited choices
Premiums
24Technology Leveraging Cooperative; www.tlccoop.org
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Re-acting: A Story
A small bank had a support contract coming due that they wanted to shop around, and an old system that needed
replacing.
25Technology Leveraging Cooperative; www.tlccoop.org
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Re-acting: A Story
They waited for a “good time” to do it.
26Technology Leveraging Cooperative; www.tlccoop.org
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Re-acting: A Story
It crashed
27Technology Leveraging Cooperative; www.tlccoop.org
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Re-acting: A Story
They Paid
28Technology Leveraging Cooperative; www.tlccoop.org
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Emergencies Cost More
• Downtime• No time to evaluate options• Premium to vendors for quick
response
29Technology Leveraging Cooperative; www.tlccoop.org
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Growth Planning
• Adding seats• Infrastructure limits• Bandwidth and capacity
30Technology Leveraging Cooperative; www.tlccoop.org
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Infrastructure Limits: A story
A small clinic has a five-year old phone system that can
handle up to 10 extensions. They are using all 10, and
hiring two new employees.
31Technology Leveraging Cooperative; www.tlccoop.org
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Infrastructure Limits: A story
Cost of new employees:2 additional PCs
2 additional sets of licenses$500/year office supplies
New phone system32Technology Leveraging Cooperative;
www.tlccoop.org
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Research IT Options
33Technology Leveraging Cooperative; www.tlccoop.org
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Change is the only Constant
• Limited life span• Changing business needs• New options all the time• Ever-changing cost assessments
34Technology Leveraging Cooperative; www.tlccoop.org
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What’s Changing Out There?• Cheaper, faster connections• Cheaper storage• Social media• Free or inexpensive hosted apps• Complexity of user software• Operating systems (eg, Vista)• VOIP (internet phones); cellular networks• Collaboration tools and collaboration efforts• World-wide economy troubles
35Technology Leveraging Cooperative; www.tlccoop.org
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Identify Costs You can Reduce
• Unused equip/apps/services• Negotiate new phone bills• Investigate leasing, hosting• Consider switching to free apps• Negotiate office supplies deals
36Technology Leveraging Cooperative; www.tlccoop.org
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Analyze Options
• Leasing vs Buying• Hosted vs Served• Served vs Desktop Loaded• Freeware vs Microsoft• Digital vs Analog• Contract vs Staff
37Technology Leveraging Cooperative; www.tlccoop.org
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Create IT Plan and Budget
38Technology Leveraging Cooperative; www.tlccoop.org
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Monthly Budget
39Technology Leveraging Cooperative; www.tlccoop.org
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Upcoming Events:
• Telephones: March 27, Chamber• New Tools: April 23, Troy nonprofit seminar• Project costs: April 24, Chamber• Social media: May 29, Chamber
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Technology Leveraging Cooperative
• Save on office supplies• Save on technology• Help assessing/planning your IT budget
Technology Leveraging Cooperative; www.tlccoop.org 41