technology-powered enterprise support services … ppt_03_april.pdf · superseva: about us...
TRANSCRIPT
Introduction
Technology-powered Enterprise Support Services Platform
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: About Us
India’s leading Enterprise Support Services provider leveraging end-to-end usage of technology
Service Quality Assurance: • ISO 9001:2008 certified •Handling 50,000+orders /requests month-on-month •Enabled via state-of-the-art, comprehensive technology platform
Clients: 100+ enterprises pan-India across 13+cities
Vision: To be the partner of choice for exemplary Support Services and Solutions to progressive enterprises.
Operational Presence: Vizag,Lucknow,Gurgaon,Noida,Kolkata,Bellary. Team:
•Management: 40 •Supervisory & Backend: 30 •On-ground: 645
•Established in 2000 •HQ-ed in Bangalore with offices in Mumbai, Delhi, Chennai, Hyderabad & Pune
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Legal & Finance Stamp Paper Franking Services
Tax & Accounting Support
Other Support Services
Managed Services Managed Front Office
Asset Management Services
Other Support Services
Admin & Facilities Facility Management Services
Mailroom / Travel Desk Services
Other Support Services
Human Resources Employee Concierge Services
Employee Engagement Services
Other Support Services
SuperSeva Enterprise Support Services: Framework
Organization
Sales & Marketing
Human Resources
Finance & Legal
Admin & Facilities
Supe
rSev
a
SuperSeva
Vendor
Vendor
Vend
or Vendor
SuperSeva
SuperSeva
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Single Window Vendor Management
End-to-end Solution
Complete Accountability on Quality
Outcome-driven for delivering Customer Delight
Vendor Identification and Evaluation
Vendor Rating
Database Management of Vendors
Ethical Business Practices
Converting Vendors to Collaborative Partners
SuperSeva Enterprise Support Services: Scope
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Delivering Comprehensive, End-to-end Support Services Across the Enterprise
Managed Front Office
Facilities Management
Hospital & Mall Concierge
Premium Concierge Services
Stamping & Franking
Petty Cash Management
Automated Mail Room Managed Services Asset Management
Staffing Services Enterprise Event Management
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Premium Conceirge Services
Managed Front Office
Facilities Management
Hospital & Mall Concierge
Stamping & Franking
Petty Cash Management
Automated Mail Room Managed Services Asset Management
Staffing Services Enterprise Event Management
Premium Concierge Services
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Concierge describes special, personal, and attentive service. The word ‘concierge’ evolved from the French 'comte des cierges' which means the ‘keeper of the candles’. The keeper of the candles served visiting noble men at medieval castles. Perhaps, it’s one of the reasons why today concierge service is more popular among people who are top managers, VIP customers of banks, 5 stars’ hotels, and rich corporations, who willingly outsource it to conserve time and energy effectively.
› Bill Payments › Government Departments › Ticket Booking › Shopping Services › Passport › PAN Card › IT Returns › RTO › Bank & Post Office Work › Party Planning › Odd Jobs / Personal Errands
SuperSeva: Premium Concierge Services
Sample Services
BACK
• IT-enabled delivery • Web-based interface • Wide service spectrum • Operational efficiency • Nationwide presence
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva for Premium Concierge Service: Corporate RTO
Consult & Advise
Facilitate Transition
Acquire & Manage
› Understand your current fleet practices
› Explore Dealers, Insurers & Approved repairers.
› Advise you on fleet practices in line with your business strategy and industry best practices
› Manage company fleet policy as per your HR policy
› Manage change at policy administration level & coordinate
› Implement change management and communication at end user level Employee <>Company <> Dealership <>RTO
› Acquire best rates on insurance & value added services
› Manage complete vehicle related services during the lifecycle of vehicles via reminders
› Report performance of the fleet
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Superseva: Facilities Management
Managed Front Office
Hospital & Mall Concierge
Stamping & Franking
Petty Cash Management
Automated Mail Room Managed Services Asset Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Facilities Management Services
› Housekeeping Services › Garden and Lawn Maintenance › Physical Security Services › Pest Control › e-Waste Management › Vendor Management › Pantry Services › Mail Room Services › Office Boy Service › Floor Staff and Atrium Staff Management › MIS and Billing Services
› Mechanical/Electrical Services › HVAC (Heating, Ventilation, A/C › Water Management & Plumbing
• Wide spectrum of facilities-centric solutions • Professionally trained staff for better service • Back-up staff to ensure service continuity • Delivering exceptional value
› Office Administration Support › Help Desk Services › Logistics Management › Audit and Compliance › Seat Utilization Management
Soft Services
Hard Services
Support Services
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Hospital Concierge Services
Managed Front Office
Stamping & Franking
Petty Cash Management
Automated Mail Room Managed Services Asset Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
› Assist employees on chores and errands that are difficult to complete due to work schedules
For Employees • Special services for patients and visitors to attract more customers
• Assist hospital employees, patients, and visitors to complete critical chores
• Make patients and visitors have a better experience during their stay
• Provide better deals and thus enhancing their savings
• Clients: Apollo (Chennai), Medanta, HCG
SuperSeva: Hospital Concierge Services
For Patients › Additional amenities to make their stay at the
hospital hassle-free › Outstation patients do not require to search for
affordable accommodation / transport › Concierge services can be availed of from their
hometown post discharge
› Aid visiting relatives with daily / special needs › Pick and drop facilities from bus stations,
airports, hotels, train stations, etc. › Organize accommodation
For Visitors
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Managed Services
Managed Front Office
Stamping & Franking
Petty Cash Management
Automated Mail Room Asset Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Asset Management
Front Office
Management
Work Place
Security
Mail Room
Support
Transport Desk
SuperSeva: Managed Services
We offer a comprehensive range of value added services across myriad industries. As a managed service provider we undertake enduring responsibility for 24-hour monitoring, managing and resolving issues for the business processes. SuperSeva offers a
range of managed service options, including front office management, transport desk management , asset management and facility support services
• SLA driven arrangements • Reducing clients’ management efforts • Reducing operational costs • Automation in Service Delivery • End to end service management
SuperSeva Expertise
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Work Place Security (Clean Desk Policy):
• Information security is the
most important reason for adopting Clean Desk Policy.
• In effect clean desk policy is one of the simplest ways to protect sensitive information and to reduce the risk of a data breach or Identity theft.
• Provides more confidentiatlity with the clients.
• Ensures compliance with all the security requirements of the client.
› Periodic checks will be done on the employees as per clients mention clause list
› Ensures every Employee is properly updated and adhere to company's security norms.
› Encourages the use of electronic documents instead of printed medias.
For Employees
For Enterprises › SLA Driven , Professionally managed security
policies. › Maintains trust and good impression with the
business clients. › Ensures high quality complying with ISO
standerdizations. › Costeffective and time saving. › Proper documentation and MIS maintained on
security compliances.
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Transport Desk
› Setting up of Travel Desk and process implementation
› Managing queries on departure schedules › Implementation of NASSCOM Code of
Conduct that focuses on security during commute, transport and vendor selection, employee communication, and on-premise security
› For women employees commuting at night, strict and thorough background checks on driver & accompanying security personnel
› Ensuring all employees have transport SPOC contact details at-hand, who can summon assistance in case of emergency
SuperSeva Expertise • Corporate mass transportation is continually facing multiple challenges in workforce-intensive operations
• Our Transport Desk experts work 24/7 to provide high levels of safe, efficient solutions for optimizing operations
• SuperSeva meets the client's demand for mobility, augments operational efficiency and lowers operational costs
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Automated Mailroom Services
Managed Front Office
Stamping & Franking
Petty Cash Management
Asset Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: TrakMail Mailroom Management Solution
INBOUND & OUTBOUND MAIL MANAGEMENT / VENDOR MANAGEMENT / VALUE ADDED SERVICES
› Uninterrupted service delivery
› Systematic & Process driven approach towards manpower management
› Mapping technology to fulfill client expectations
› Redesigning the entire process flow
› Cutting edge technology to maximize automation
› Highly intuitive › Centralized storage and
distribution
› Mailroom expertise at work › Allows you to focus on
your core business › Improved client satisfaction › Best and economical
services
› Improve operational effectiveness
› Develop overall information management
› Enhance Service quality › Shortest turnaround time
› Cost allocation as per Business Units
› Robust application › MIS reports - User-wise,
Department-wise, Business unit-wise, Vendor-wise
Solu
tions
Be
nefit
s
TrakPeople TrakProcess TrakIT
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: TrakMail Mailroom Management Solution
TrakMail Benefits
• Enabling focus on core business • Gain a reliable partner who has expertise in mailroom management • Exceptional people and world class service standards • Professional support and assistance • Improve operational effectiveness • Develop overall information management • No productivity loss from queuing, query resolution delays • Reduces vendor misconduct and streamlines operations • Improve organizational productivity • TrakMail = No errors, Fewer escalations, Increased productivity
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Asset Management
Managed Front Office
Stamping & Franking
Petty Cash Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Asset Management
› SLA-driven, Effective Asset management solution.
› Maintains comprehensive list of all the assets.
› Records the current location and status of the asset.
› Ensures the asset is rightly allocated and maintained by the personnal.
› Tracking of the repair status and its due of return.
› Schedules maintainance of the assets. › Conducts periodic checks on the assets
as to maintain security and quality compliance.
SuperSeva Expertise • Asset Management – is all about monitoring the status of prime property of an enterprise. It could be equipment, computer, generator, or furniture. It is applicable to both Movable as well as Immovable assets.
• Asset management starts with the coding of the asset, periodic status verification (in use, standby, under repair etc), making decisions regarding upgrading/replacement & meeting all required accounting and environmental standards.
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Managed Front Office Services
Stamping & Franking
Petty Cash Management
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
Managed Front Office
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Managed Front Office
› SLA-driven, professional Front Office management
› Identification of right resource › Induction and process training › Ongoing skills upgrade › Grooming › Performance monitoring and
appraisal › Career progression › Attrition management
SuperSeva Expertise • The Reception is the primary face of your organization’s brand, with the Receptionist and the Front Office premises being the most vital interactive touch points
• SuperSeva’s Managed Front Office (MFO) Service is unique because unlike mere manpower outsourcing (where quality of service is not key), we professionally manage your Front Office
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Petty Cash Management
Stamping & Franking
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
Managed Front Office
Petty Cash Management
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Client emails SuperSeva SPOC
› Requests before 1:00 PM processed same day
› Requests post 1:00 PM processed next day
Email to SPOC: Scanned copy of vendor’s invoice along with approval mail and bank account details
Payment completed by SuperSeva SPOC
Hard copy of the invoice/bill sent to SPOC Consolidated invoice sent
SuperSeva: Petty Cash Services
• Petty cash is the small sums of money a business keeps ready at hand for important, ad-hoc purchases which require cash payments
Process (customizable based on client requirement)
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Stamping & Franking
Staffing Services Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
Managed Front Office
Petty Cash Management
Stamping & Franking
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
› For E-Stamping papers: Simply send an email request and the e-stamp paper is delivered at your office
› For Franking: Original document is picked up from your office and franked document is delivered back to your office
› Turn Around Time = 24 hours to 72 hours
E-Stamp Paper & Franking
SuperSeva: E-Stamp Paper & Franking
› Monitoring AP & AR
› Financial Reporting, Budgeting, Depreciation & Amortization Schedule
› Maintaining Employee Database, Payroll Reconciliation
› Statutory Compliance and Reporting, Onsite Help Desk
› Tax Calculation & Verification
Taxation & Accounting
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Staffing
Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
Managed Front Office
Petty Cash Management
Stamping & Franking
Staffing Services
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Staffing
BACK
› Empowers to overcome complex hiring challenges and gain advantage over competition.
› Identifying right talent using in depth market knowledge and focused talent mapping.
› Process involves understanding client’s requirement based on the business needs, hiring parameters, specific demands and challenges in front of the client.
› Ensures quick turn around and high select ratio.
SuperSeva Expertise • Staffing, is the management function devoted to acquiring, training, appraising, and compensating employees
• Staffing solutions come in a variety of forms to meet specific client needs, from short assignments to full-time hires.
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Enterprise Event Management
Premium Concierge Services
Facilities Management
Hospital & Mall Concierge
Managed Services
BACK
Automated Mail Room Asset Management
Managed Front Office
Petty Cash Management
Stamping & Franking
Staffing Services Enterprise Event Management
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Enterprise Event Management Services
Corporate Events
Individual Parties
› Health and Wellness Programs, Sports Events, Cultural Activities
› Party Planning, Food Festivals
› CSR Activities, Joy of Giving Week celebrations
› Team building activities, Team outings and group holidays
› Special Day Celebrations, Rewards and Gifting
Planning , coordinating and implementing - › Anniversary Parties › Kids Birthday Parties › Spouse Birthday Parties › Theme Party Parties
BACK
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
Rich, Diverse Enterprise Client Portfolio
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
SuperSeva: Client Portfolio
Delivering Delight as the Extended Support Services arm of Leading Enterprises
© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.
www.superseva.com | [email protected] [email protected]
+91 9945239351
Thank You!
Technology-powered Enterprise Support Services Platform