Technology Solutions

to

Support Client Care

As a part of the Catholic family, Ozcare is a leading provider of health and human services, to the Queensland community and in particular to the aged, frail, disabled and disadvantaged.

Who we are and What we do

• Ozcare is a service diverse, and geographically diverse organisation with around 3,000 staff operating out of 48 locations across Queensland;

• Our activities involve 285 individual Services/Programs across Community Care, Community Health, and Community Support.

• Residential Aged Care – 1,300 residents across 10 facilities.

• Investment in up to the minute technology and technology solutions are a cornerstone of our competitive advantage. Our future is increasingly dependant upon our Information Technology team, and our front-facing service delivery teams working towards the common goal of supporting Client Care.

• “Technology that works”;

• “Technology that is supportive and that doesn’t

distract our focus on client care”; and

• “Technology that leverages the power of networking

and collaboration for information sharing”.

• Improved client outcomes through:

• person-centred care;

• integration of client service delivery across

disparate service types;

• development of a single client record system and

client access to the many and varied Ozcare

Services through any point of entry.

SHAREPOINT

Hydra or Helper?

Primary Technology Solutions

Sharepoint Mirus ACFI Optimiser

PeoplePoint

Sharepoint Owners Group • How can Sharepoint improve business processes and how do

we deliver on that? • What structures need to be in place to deliver this value? • What areas of the business offer the most opportunity for

improvement and what does that improvement involve (communication, collaboration, workflow, document handling)?

• Are there synergies that Sharepoint can facilitate between divisions and departments?

• What groups are doing similar initiatives, and how can Sharepoint help?

Sharepoint Workflows, Applications, and Integrations

ACFI optimisation supported by technology

Objectives

•Revenue Optimisation

•Management / Staff Education

Benefits of technological support systems •Intuitive interface on the Apple iPad and PC- •Clear actionable insights and up to date reporting •Reduces staff time and improves communication

Our next steps are to:

• prepare for person-centred care within a Consumer-directed care environment;

• integrate client service delivery across disparate service delivery types; and

• provide an information system that supports a single client record.

• A fully integrated Aged Care Solution built on Microsoft DynamicsTM AX 2009

PeoplePoint

Financial

Management

PeoplePoint

Resident

Management

PeoplePoint

Clinical Care

PeoplePoint

Retirement

Villages

PeoplePoint

Business

Intelligence

PeoplePoint

Community

Services

PeoplePoint

Asset

Management

PeoplePoint

Purchase to

Pay

Resident Management

• Enquiry, application and admission of

client

• Billing and client fees

• Funding, subsidies and subsidy

reconciliation

• Licence management

• Receipting and banking

• Comfort accounts

• Absences

• E-business

• Reporting

Clinical Care

• Resident assessments

• Resident care plans

• Records and charts

• Medical diagnosis and allergies

• Checklists

• Hazard management

• Infection control

• Progress notes

• Activity management

• Incident management

• Quality management

• ACFI funding

Community Services

• Referrals and intake

• Contract management

• Employee and broker management

• Asset management

• Client management

• Care planning

• Rostering

• Billing and subsidies

• Reporting

• Mobility

Financials

• Organisational Structure

• General ledger and financial reporting

• Banking

• Accounts payable

• Accounts receivable

• Collections management

• Inventory management

• Fixed assets management

Human Resources

• Integrated organisation and workforce

management

• Recruitment

• Absence management

• Performance management

• Compensation management

• Employee development

• Competency management

• Course administration

A simplified approach to Information Technology

• Centralised server infrastructure

• 2 Data Centres

• Minimal IT Infrastructure at the branch

• 60 Branch locations

• Citrix XenApp environment

• Standardised software platforms

Ozcare’s core requirements on our IT systems.

Security

Maximise Uptime

24/7 support

Easily Scalable

• All primary services are fully redundant

Application Failover HA Technology Citrix Instant Redundant Hosts

PeoplePoint Instant Citrix Netscaler (Load Balancing)

SharePoint Instant Citrix Netscaler (Load Balancing)

SQL 15 sec Always On (2012) & Clustering (2008)

File Server 15 sec Clustering

Exchange 15 sec Database Access Groups

Achieving Redundancy / High Availability

• Corporate applications running on standardised platform

• Microsoft Dynamics AX (PeoplePoint)

• Finance

• HR

• Residential Management

• Clinical Care

• Community Services

• Microsoft SharePoint

• Immunisation

• HR On-Boarding

• IT Purchasing

• Quality Auditing

• Travel and Leave

Moving to fully mobile operations ! • Successful Mirus and Immunisation projects

• Remove paper across the organisation • Fully electronic client files • Single entry point of data

• More efficient delivery of service to clients !