technology, work and organizations - computer science & engineering
TRANSCRIPT
Technology, Work and Organizations
Stephen R. BarleyManagement Science and Engineering
Center for Work, Technology and OrganizationStanford University
Organization Studies of Technology & Work
1960s 1970s 1980s 1990s onward1950s
Sociology ofAutomation
MaterialistsDeterministsFocus on WorkMethods: Field observations, interviews
and survey research.
Walker and Guest. The Man on the Assembly Line. 1952.Eli Chinoy. Automobile Workers and the American Dream. 1955.Mann and Hoffman. Automation and the Worker.1960.Blauner. Alienation and Freedom. 1964.Faunce, “Automation and the Division of Labor”, Social Problems, 13:147-160. 1965
Blauner’s Inverted U
AlienationCentralization
Extent of Automation
CraftProduction
Continuous Process
EnergySource
Trans-formation
Mass Manufacturing
Transport Control
Skill
Organization Studies of Technology & Work
1960s 1970s 1980s 1990s onward1950s
Sociology ofAutomation
Socio-TechnicalSystems
MaterialistsVolunteeristsFocus on Work & Organization StructureMethods: Field observations, interviews
and survey research
Trist and Bamforth. “Some Social Psychological Consequences of the Longwall Method of Coal Getting”. Human Relations, 4: 3-38. 1951
Rice. Productivity and Social Organization: The Ahmedebad Experiment. 1963
Organization Studies of Technology & Work
1960s 1970s 1980s 1990s onward1950s
Sociology ofAutomation
Socio-TechnicalSystems
DeskillingTheory
MaterialistsDeterministsFocus on WorkMethods: Historical case studies.
Braverman. Labor and Monopoly Capital. 1973.
Noble. Forces of Production: A Social History of Industrial Automation. 1984
Greenbaum. In the Name of Efficiency. 1979.
Braverman’s view of Blauner
AlienationCentralization
Extent of Automation
CraftProduction
Mass Manufacturing
Continuous Process
EnergySource
Trans-formation
Transport Control
Organization Studies of Technology
1960s 1970s 1980s 1990s onward1950s
Sociology ofAutomation
Socio-TechnicalSystems
DeskillingTheory
SocialConstruction
of Use
ConstuctionistsStructurationistsFocus on WorkMethods: Ethnography,
Historical case studies.
Chicago School(Kling) Ethnomethodology
(Suchman)
Perspectives on the Social Construction of Technology
Perception Interpretation Appropriation Enactment Alignment
Aspect ofImplemen-tation
Adoption Use Use Use Adaptation
What is constructed
Attitudes, Beliefs and Values
Schemas and Frames
Patterns of deviation and conformity
Work Practices
Roles and Relationships
Construction Process
Social Influence
Transference Intra-group interaction
SituatedImprovisations
Inter-group interaction
Fulk et al. (1987)
Rice & Aydin(1991)
Fulk et al. (1995)
Barley (1988)Prasad (1993)Markus (1994)Orlikowski &Gash (1994)
Poole &DeSanctis
(1990)Orlikowski & Robey (1991)
Orlikowski & Yates (1994)Orlikowski
(2000)
Barley (1986, 1990)
Zuboff (1988)Thomas (1994) Edmonson et
al. (2001)
Barley’s Law of Technological Change
You almost never get just what you expect and most of the time you don’t even get that.
Corollary: However, you will get something.
First and Second Order Effects
• First Order Effects– Economic– Quick– Utilitarian– Relatively predictable
• Second Order Effects– Socio-cultural– Slow but pervasive– Critical but not utilitarian– Hard to predict
Reverberation Model of Technological Change
Work PracticesWork Relations
Division of Labor
Family
Education
CommunityDemography
OTHERINSTITUTIONS
Network Structures
Work
OrganizationIndustry
Flow of Information and Technical Assistance in a Radiology Department
Administrators Radiologists
CTTechs
CTSecretaries
Sonographers
SpecialsTechs
Nurses
X-rayTechs
Orderlies
OtherSecretaries
Technician's Work at the Empirical Interface:The Epistemic Core
Material Entities
Biological SystemsPhysical SystemsMechanical Systems
Empirical Interface
TechnologiesTechniquesKnowledge
Representations
DataTest ResultsImagesDiagnoses
Transformation
Caretaking
Distribution of Knowledge When Techs are Buffers
ContextualUnderstanding
Theoretical Understanding
Technician’sKnowledge
Professional’sKnowledge
Distribution of Knowledge in IT
Technician’sKnowledge
User’sKnowledge
ContextualUnderstanding
Hazy understanding, bordering on ignorance
Theoretical
Typical Notions of the Distribution of Technical Knowledge
Professional’sKnowledge
Technician’sKnowledge
A quote
Computer people….don’t have the requisite capacity for judgment.
Buy this Book!!!!
Freedom to Work…..
where you want!!!
when you want!!!
how you want!!!
Informants’ Source of Retirement Funds
None 45%IRA 20%401K 12%SEP 8%Kough 2%Former Employer 12%
Proportion of Articles that Mention Key Themes
Telecommutersas a Market
Energy and Air Pollution
Flexibility Work & Family
Year
Some Unanticipated 2nd Order Effects of an Information Infrastructure
• Employers have been able to appropriate portions of our and up to three additional weeks of our time per year, usually without compensation.
• Costs of employment are being shifted onto workers in a fashion that undermines the U.S. system of social welfare.
• The industrial culture of status seems to be reestablishing itself within the technical labor force, especially with respect to technicians.
References
Evans, J. G. Kunda and S. R. Barley. (2004) “Beach Time, Bridge Time, and Billable Hours: The Temporal Structure of Technical Contracting.” Administrative Science Quarterly, 49: 1-38.
G. Kunda, S. R. Barley, and J. Evans. (2002) “Why do Contractors Contract? The Experience of Highly Skilled Technical Professionals in a Contingent Labor Market.” Industrial and Labor Relations Review 55:234-261
O’Mahony, S. and S. R. Barley. (1999) “Do Telecommunications Technologies Affect Work and Organizations? The State of our Knowledge” Pp. 125-161 in B. Staw and R. Sutton, (Eds) Research in Organizational Behavior, Volume 21, Greenwich, CT: JAI Press.
Barley, S. R. (1996) "Technicians in the workplace: Ethnographic evidence for bringing work into organization studies." Administrative Science Quarterly, 41:404-441.
Zabusky, S. E. and S. R. Barley. (1996) "Redefining success: Ethnographic observations on the careers of technicians." Pp. 185-214 in Paul Osterman (ed.) Broken Ladders: Managerial Careers in Transition. Oxford, Eng: Oxford University Press.
Barley, S. R. (1990) "The alignment of technology and structure through roles and networks." Administrative Science Quarterly, 35: 61-103.