TECOM - PROPERTY

DESIGN MANAGEMENT

Workshop On

Engineering Project Management DepartmentDecember

2003

Adil Abdalla

COVER-STORY

Choosing the image of the knowledge village as a cover for this presentation, interprets the true story …!

Sq ft 1,000,000 of built up had been delivered within 13 months, to celebrate the success of TECOM..

Dhs 109 per sq ft as construction rate was not recognized or recorded before worldwide..

No hint or tip was addressed to appreciate the efforts behind these records, which “Genies” missed..

KV represents the gap and missed-competencies between business and technical teams in TECOM..

This is the core trigger of this presentation..

The Knowledge Village…!

Agenda

• Vision & Mission; PM work-frame• Design Procedures; Definitions, Sequencing, Liabilities• Controls; Celebrating Success

What..?

How..?

• Ambiguities between Business & Technical staff• Negative affects on both Business & Reputation

Why..?

• Collectively exchange understanding on Design Management

• Practically improve both Quality & Procedures

CHAPTER 1

BACKGROUNDS

REALTY VALUE CHAIN

OPERATINGPREMISESLANDHOLDING

VisionBusiness

PlanPartner

Relations

MissionProject

ManagementOperation

Management

STAKEHOLDERS

OwnerClient

Operator

Project Manager

Solicitant Parties

SatisfiedCustomers

The Project of a Building

ENGAGEMENT

Buyer Saler

ServiceOr

Product

Specifications&

Deliverables

Proposal&

Terms of Payment

CONTRACT

BUSINESS LIFE CYCLE

BuildingManagement

ConstructionManagement

TenderingManagement

DesignManagement

DesignCompetition

Inception

AppointmentOf a

Consultant

Awardinga

Contractor

AssessmentOf

Business

InitiativeOf

BusinessStart Up

Documents

HandoverDocuments

TenderDocuments

QualityProcesses ProcessesMilestones Milestones

CHAPTER 2

PRINCIPLES

PM WORK-FRAME

Initiation

Planning

Execution

Control

Close-out

Budget

DesignConstruction

Solicitation

Handover

Historical Recordsor

Lessons Learned

Improvementsor

Change Orders

Continuous processes ended by

signing off the handover document on execution works

Ends with the appointment of the

Project Manager

Carried out by the Sponsor apart from Project Life Cycle

No milestones are applicable

PROJECTIZED MATRIX

The ProjectBusiness

UnitCPO

Functional Managers

Project Manager

Project Team

Sponsor Vision Policy ProceduresInitiationClose-out

Service ProviderPortfolio

KPIsProgram

KPIsFunctional

KPIsProject

KPIsStaff KPIs

Functional Units Mission SLA Audit Processes Interactions

Communications Global Vertical PMIS Horizontal

Reporting Executive Performance Progress Follow ups

Staff Acquisition Assignments Tasks

Quality QA QC Testing

Training Goals PM PMO

Capacity4x or

Dhs 100MlnOperations

TIPS..!!

A Project Manager is a “UNIT” consists of:

1. Project Manager Dhs/Month 25,000 (Salary is Dhs 17,500)

2. Clark of Work Dhs/Month 6,000 (Salary is Dhs 4,200)

3. Planner Dhs/Month 15,000 (Salary is Dhs 10,500)

Total 46,000

PM Service is “1%” of overall construction value:• Total Construction Value Dhs 100,000,000

• PM Service @ 1% Dhs 1,000,000

• Duration of Project Months 20

• Monthly PM Expenses Dhs 50,000

A PM can “MAXIMALLY” manage 4 small projects:• Review and plan updates Hours/Week/Project 3

• Communications Hours/Week/Project 10

• Reporting Hours/Week/Project 2

• Total allocated time Hours/Week/Project 15

• Total working hours Hours/Week 45

SOW

TASKUNIT

CustomerTask

Partner

ProductService

Service Orientation

Nor

ms

& S

tand

ardsB

usiness Plans

PROCESS

Flow ofQualityAudit

TechnicalApproval

DeliverableOr

Requirement

TaskUnit

ReviewOr

Request

CurrentStep

Of WBS

Document

IN

OUTManagement

Approval

NextDocument

NextStep of WBS

Res

ult

ant

No

YesDocument

Back To

PreviousDocument

PreviousStep of WBS

ScopeOr

Feasibility

SYSTEM PROCEDURES

PartnerRelations

Sales

Claims

Acceptance

Acceptance

Acceptance

Actions

Disorders

Needs

BusinessUnit

Scope

Strategy

Satisfaction

BusinessAgreement

BusinessPartner

Initiation

Execution

Operations

Deliverables

FM

HSSE

EPM

EPM

ZA

Estimates

TCCC

Baselines

Measurements

SALESPerspective

TenantsInitiation &Planning

Satisfaction

DesignManagement

ConstructionManagement

FacilityManagement

Partner RelationManagement

BUSINESS INCUBATION

CHAPTER 3

TERMINOLOGIES

CONCEPTUAL DESIGN

Document on architectural configuration that interprets:

Design Brief, and Client’s Preferences on both

Environment and Artistic Merit.

Attached details highlight:Area Analysis,

Initial Cost Plan, andSignificant Engineering Concepts.

AppointedConsultant

TechnicalGuidelines

Client’sAcceptance

FormalAcceptance

PRELIMINARY DESIGN

Document that proves incorporation Between

accepted Architecture and Engineering requirements

The project is tangibly measuredand cost are almost realistic

Parameters of specificationsare set for acceptance

AppointedConsultant

TechnicalAcceptance

FormalAcceptance

Technical Units

DRAFT FINAL DESIGN

Document proves Constructabilityof accepted designs as per the

agreed specifications and areas configuration

Scope, Cost, scheduling and Deliverables are clear and

defined

AppointedConsultant

TechnicalAcceptance

FormalAcceptance

Tendering

Technical Units

FINAL DESIGN

Document generated to satisfy theConstruction purposes and set reference to Accept orReject construction works

It is well preserved as DesignRecord and trigger of operation

tasks and management

AppointedConsultant

TechnicalAcceptance

FormalAcceptance

Design Approval

Technical Units

AREA ANALYSIS

Document shows interpretation of area requirements that meet

the business plan and the compulsory spaces required to

host not only engineering ccomponents, but also function

support

Document is ruled by urban regulation and parameters

AppointedConsultant

Client’sAcceptance

FormalAcceptance

Within Allowed

Authority’sAcceptance

Exceeding Allowed

COST PLAN

Document generated from therates, cost and overheads known

for the various materials and services required to construct a particular premises and handing it over operational to the client

The document is generally established on market prices, predictions of works required,

and frequently revised

AppointedConsultant

Client’sAcceptance

FormalAcceptance

Above BudgetWithin Budget

CHANGE ORDERS

Professional Responsibilities:

PM is an “AGENT” employed to assure delivery of the project according to the “Charter”, which is “NOT” detailed descriptions.

Improvements:

Technical managers want to apply modifications to meet new or missed standards of industry. Changes should be within the approved budget. Client can reject if architecture will change.

Meeting Business Targets:

Yet, the most dispute..!!

Client/Sponsor had approved a project plan, but frequently requests changes to meet certain unveiled targets. Technical units say it is too late as the project plan was already approved.

Space Architecture:

All tangible features of space that establish marketing and sales.

VALUE ENGINEERING

Optimizing Performance & Cost

Mainly to weight various Alternative solution for the Technical components that

Maintain the quality measuresAnd reduce overall cost

Deliverable must be withinapproved budget

AppointedConsultant

TechnicalAcceptance

FormalAcceptance

RevisedCost Plan

COST PERFORMANCE

ParticularGardiner & Theobald

Cost per m2Cost per sq ft

Exchange Rate for

£/AED21 /10/2003

Gardiner & TheobaldCost per sq ft

  Low £ High £ Low £ High £  Dhs/£ Low Dhs High Dhs

Office out of Town Business Park

@ 2002Excluding Partitions

365 470 33.9 43.7 6.10 206.8 266.6

 

* TECOM 2001 334.11DIC 1B

585.76DIC 1

* TECOM 2002 194.84DMC II

202.37DIC III

* TECOM 2003 109.85KV I

216.31Leo B

 * Planned TECOM 2004 206.27TYR

218.99KV II

 

Gardiner & Theobald is a UK Consultants, who provides international program, project, cost and construction management. G & T branch in Dubai is only performing researches and monitoring

of industry index and report to HQ. Simply G&T is “Construction’s Machesney”

* TECOM rates included “Partitions” and full fit-outs

PM QUALITY

Quality Control:

refers to the activities associated with the creation of project deliverables

Quality Assurance:

refers to the process used to create the deliverables

Quality Plan:

identifies the major deliverables, completeness and correctness criteria, quality control activities and quality assurance activities

Quality:

Only conformance to requirements and fitness of use in particular project; has nothing to do with the generally known as optimum performance

CHAPTER 4

COMMISSIONING

THE VISION

Success!!

TECOM

ICT

MEDIA

FM

Realty Infrastructure

Inputs

Beneficiaries

THE MISSION

Success!!

TECOM

Quality Measures

Inputs

Stakeholders Analysis CRM

MEASUREMENTS

Success!!

TECOM

Quality Controls

KPIs

Requirements Scores

Where We Are?

Potential Customer

Business Partner

Customer Satisfaction

Ambassador Loyal

Sales

PartnerRelations

ServiCorp

Technology

FacilityManagement

Procurement

HSSE

Projects

PropertyZoningAuthority

TCCC

EngineeringWorks

GrowthAttraction

EPM (Projects)

Projects

SalesFM

TCCC

RealEstate

Service Orientation

Nor

ms

& S

tand

ardsB

usiness Plans

Professional PMTotal Quality ManagementLessons Learned

SLAImproved Communication

Performance Reporting

BenchmarkingInnovationsSolicitation Framework

INITIATION

Acceptance

TERMSOF

REFERENCES

STANDARDBASELINEDOCUMENTS

Cost Estimates

Area Analysis

Quality Plan

Schedule

Space Finishing

ClientBusinessPlan

AppointmentOf ConsultantWhen EPM is only a

service unit..!!

DESIGN DEVELOPMENT

Conceptual Design

Preliminary Design

Draft Final Design

Final Design

Client

EPM

EPM

Client TENDER

Soil Investigation

Cost Plan

BaselineDocuments

DESIGN ACCEPTANCE

DESIGN MANAGEMENT

Approved

Deliverable

EPM

Request

ConceptualDesign

GuidelinesOf

BuildingDesign

Approved

Deliverable

EPM

Request

IssuingFinal

ApprovalOn

Design

FinalDesign

Design

AssessmentOf

AdaptationTo

BuildingStandards

Approved

Deliverable

EPM

Request

Eng.

ZA

FM

HSSERe-do

Re-do

Re-do

Tender

IT

Eng.

ZA

FM

HSSE

IT

Eng.

ZA

FM

HSSE

IT

TCCC

CLIENT

CLIENT

CLIENT

Measurements

DESIGN DELIVERY

Acceptance& Awarding

Contract

TenderingProcess,

Return&

Analysis

DesignDevelopment

Cost Plan

Area Analysis

Specification

Schedule

Working Drawings

ClientBusinessPlan

Consultant’sRecommendations

THINGS TO DO..

Organizational Development

SOW + SLA + Stakeholders Analysis + KPIs + TPM

HCR Development

SOW + Acquisition + Appraisal + Professional Training

PM Development

SOW + KPIs + PM Training

EPM Development

SOW + KPIs + QM + Business Development + PMIS

Design Management

Baseline Documents + System Procedures

CLOSE OUT

THANK YOU…!

Adil AbdallaPMP, PMI, APM, ICOMOS, IAPE

Dec 2003