Presented by Beth Gallaway

Beasts in the Fair Garden:

Cultivating Teens as Lifelong Library Users

NEFLIN Webinar

November 2010

Teen Library Behavior 101, or:

Resources:

Do you have ephebiphobia?

Disruptive Library Behaviors

Dangerous Library Behaviors

Differentiate Between the 2 Ds

Why Do Teens Act That Way?

Teen Behavior Influences

Frontal Lobe

Myelin Sheath

Dopamine

Serotonin

Melatonin

On Rules

Set Boundaries

“John, it’s too noisy over here, and some

people are trying to study. If the disruptive

behavior continues, you will be asked to leave.

Example

You can choose to lower the volume level

and stay, or you can choose to leave.

“Mary, your computer time is up, we have someone

waiting. If you continue to violate the time limit,

your computer privileges will be suspended.

Example

You can choose to log off now and get more time

tomorrow, or lose computer access for 2 days.

“Librarians do not kick teens out of the

library. Teens get themselves kicked out of

the library, because of their behavior.”

~ Nick Buron, NYPL

Reminder!

Correcting Behavior

* follow your instincts

Follow Through

Create Raving Fans

Cultivate Relationships

Meaningful Participation

Be an Excellent Librarian!

Excellent Customer Service

CS Tip: Give ‘em the Pickle!

Excellent Reference

The Reference Interview

RI Tip: Smile like you mean it!

Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles.” Journal of Experimental Child Psychology. Volume 102, Issue 3, March 2009, pages 360-367

Excellent Reader’s Advisory

RA Tip: Incorporate Media

A Room of Their Own

The Search Institute’s

Developmental Assets

http://www.search-institute.org/

developmental-assets/lists

Reminders for Librarians

Homework Assignment: Moment of Truth

Thank You!