telecom expense management presentation

© 2009, All rights reserved. Corpotel Inc. 11

Presentation of services

Opportunities in management of the Telecommunications Budget

This document is strictly private and confidential. They may not be total or partial reproduction by any print or electronic formats..


Agenda

Meeting objective: Introduce the concept of Telecom Expense Management (TEM) and explain Corpotel´s capabilities to identify opportunities of savings and cost reduction

Contents:

1. Who is Corpotel?2. Background3. Our services Portfolio4. Our engagement process5. Next steps.


1. Who is Corpotel?


Who is Corpotel?

• An American company with headquarters in Miami, Fl.

• Founded in 2001.• Providing TEM / WEM global services to clients in

North America, South America, Europe, the Meddle East and Africa.

• South Florida Tech 100 companies.• Top Business Telephone Companies• TEMA Board Member (Telecom Expense

Management Association).• “Best Partner Award” delivered over multiple years

by Applica Consumer Products (Black & Decker, George Foreman Grills, Etc).

“Our Customer talk for us”Company Profile

Most Relevant Awards


2. Background


Background

Telecom Expense Management The processes, tools and activities used by a Corporation to constantly optimize and

contain the Telecommunications related costs of their operations.

“Managing telecom expenses is a complex task that requires knowledge about multiple technical an business topics”

Key findings among the industry analysts: • Just a few companies have an

integrated Telecom Expense Management Strategy.

• Most of the expenses are tracked on a country basis, setting aside the overall management.

• Telecom expense is growing year to year within the company budget.

• The less controlled service is mobile expense management.

• The fastest growing slice within the telecom expenses are related to wireless and unify communications.


Background

Case Behind Corporate Mobile ManagementAs opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability, productivity, increased sales, and better customer service.

Dramatic performance gains of 30-40 % in customer

satisfaction and employee productivity.

Mobile devices are on the rise, new services abound,

More complexity inherent to the management of the device, as well as the services, policies, security and applications.

Companies are responding to this complexity by outsourcing Mobile provision and help desk operations

Best in Class Enterprise customers INCREASED their Mobile TCO 19% last 24 months ( more devices to employees and more services due to mobility initiatives)


Background

Why is it hard to manage mobile devices ? Historically they were brought in to the work place by the employees . Companies reacted lately as they

realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.

“A cell phone life cycle its filled by many interaction points between the employees, mobile applications, technicians, providers and the people responsible for supervision and payments”

Line activation

Line modification or deactivation

Contract of new line or existing line handover

New equipment andservices requirement

Corporate policies validation

Cost center allocation

Line operations management

Claim managementInvoice Management Payment management

Technical Management

Equipment reconfigurationPlan management Account deactivation

New Employee

hire or promotion

Employee utilization

Employee layoff or

resignation

All of this has to be done Globally in different languages and with multiple Carriers and Currencies


3. Our services Portfolio


Service Portfolio

• Corpotel’s Value proposition for customers:– Services designed to manage and contain cost– NO investments, NO complexities– Simple to ad to existing services and offerings– Larger relevance with client, Recurrent Services

10

TELECOM ASSESSMENT

•Consulting Service created as an operational and sales tool.

• Implies an analysis project of 4-6 weeks of a clients operation in order to identify opportunities and saving areas.

TELECOM EXPENSE

MANAGEMENT

•Permanent service, operated under a BPO model to help customers to track and audit the total cost of their Telecom operations.

VIRTUAL

IP-PBX•Telecom as a service• Monthly fixed price• 30-50% Reduction cost in regular telecom expenses

• Amazing Functionality• Auto Attendant, Voice Mail, web portal, follow me and much more.

WIRELESS EXPENSE

MANAGEMENT•Permanent service, operated under a BPO model to help customers to provision, track and control of all of their mobile communications devices.

QUALITY NETWORK MONITORING FOR

VoIP and IPTV.

Consulting service to be provided when ever a client needs to test the quality of a network to handle VoIP or IPTV applications.

MANAGED SERVICES

Wireless devices are the less controlled appliances within the telecom network of corporations

Area where we suggest to begin, because it could be quickly and provide results almost immediately


Service Portfolio

How does Corpotel fills the Coin Pot using the TEM doctrine? We have helped our clients to find savings primarily through the following sources:

“Knowing telecom expenses lead us to decrease their costs”

Reduction on the mobile communications expenditures.

Increasing the lifecycle management of the Telecom Assets.

Gain benefits by using better the new and disruptive technologies


Service Portfolio

Our services are focused to support the clients to increase their control, to facilitate their management and to allow the centralization of the operation of the telecom budget management. We can handle 3 levels of services

Invoice Reception

Contracts and services

inventories

Cost allocation

Expense analysis and

audit

Data validation and upload

Paymentapproval

Suppliers and providers

Qualification

To hire, to change or to

end a contract

Claims and

credits

Telecom Expense Reports

TELECOMCARRIERS

TelecomBudget

Key work activities

System Platform / Methods

X Budget Management sub-processes


Service Portfolio

Characterization of servicesB

asic

Pre

miu

mG

old

• Receipt and processing of invoices and receipts

• Analysis of receipts and expenditures

• Generation of predefined reports

• Web Based Self Services

• Audits • Monitoring payment

process• Cost allocation • Claim Management • “Custom” report generation

Corpotel’s accountability on the expected results

Depth of the service to be provided

• Asset Management • Preparing and monitoring the

implementation of Telecom policies.

• Continuous Analysis of internal consumption groups and individuals

• Budget control process• Periodic Plan optimization• Application Integration

Services• ERP integration Services

Less

Less

Higher

Higher

Facilitator Operator Owner / Consultant Corpotel’s responsibilities

Get Started and CLEAN House Deliver value , begin controls Improve business, reduce costs

WEB BASED SUBSCRIPTION SERVICES

CONTINGENCY SAVINGS SERVICES

CONSULTING & BPO SERVICES


Service PortfolioWeb App - Functionalities

Our application packages are designed to help our customers regardless the kind of bundle contracted. And they are scalable, you can hire now the Basic package and within a year get the Premium or Gold it’s up to your requirements.


Service PortfolioResponsibilities Matrix

We have defined a clear responsibilities matrix for each service.

We support all our processes in our 10 years of experience helping clients define standards and procedures, all of them contained in our best in class Telecom Expense Knowledge Base.


4. Our engagement process


Our engagement process

We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the achievement of savings from the beginning

Step 1

“Try before you buy”

2 months of Basic WEM for free

Risk free

Step 2

“Start Saving”

Receive a 30% bonus of your first invoice in cost saver tools

(US$ 350 for every 500 cell phones)

Get results fast

Step 3

“Take a look at the entire forest”

Get your hands on our tools and processes to manage TEM as a free bonus

Learn free

Step 4

“Harvest”

We help you build your TEM strategy for free after an in depth survey and analysis

Foretell for the first time

* Wi-FI Voip phone, Dual SIM unlocked GSM phone, mobile calling card)


Get Started Immediately RISK FREE

Mobile equals 80% of the work………….

…….and it represents 30% of the expenseWhile Savings can be approximate 26% of

Total Telecom Cost

Obtain support as required and needed

Reduce your bills 30-50% , no investment, no risk, free tools.

By providing out TEM WORK TOOLS™ the

Telecom manager can manage the rest :

Contracts , circuits , budgets, reports, etc…



Corpotel Price Range

• This prices are a reference and does not represent a commitment with the holders of this presentation to charge them with this structure if its not signed in a Statement of Work.

• All figures expressed in Dollars per managed device per month.

basic premium gold

PRICES 3.00 5.00 7.00 2.75 4.50 6.00 2.50 4.00 5.50 2.00 3.50 4.50 1.50 2.00 3.00


An strong part of our value proposition is our price structure which is significantly lower than the competence in the international market.

* According to benchmark analysis from “The Voice Report” and “The Aberdeen Group”

WHAT THE OTHERS CHARGE


5. Next Steps


Next steps

1. Define if audience is willing to run a 2 months pilot using our platform and services.

2. Or if there is another way to help achieve its Telecom budget objectives quickly:– Contingency program.– Telecom Assessment.– Technology migration (general or pointed)

3. Tell us what part of your Telecom operations is giving you headache… we can help.

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telecom expense management presentation

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