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Telecom Sector Indicators Report Quarter 3, 2019

Competition & Market Research

Telecom Sector Indicators Report (Q3, 2019)

Topics Page

Introduction 3

Disclaimer 4

Market Summary 5

Mobile Services 6

Mobile Telephone 7

Mobile Broadband 15

Fixed Services 20

Fixed Telephone 21

Fixed Internet 29

International Telephone Services 39

Type Approval 43

Tariffs & Promotions 45

Market Service Providers 46

Acronyms 48

2

Table of Content


The TRA is pleased to present Q3 2019 Report on the Indicators of Telecom Sector of Oman. We have been compiling

and publishing this Report on quarterly basis to provide brief market intelligence on Telecom Sector of the Sultanate of

Oman to all interested parties including investors, consumers, and the licensees. The quarterly report provides an

update on the status of major telecom services in the Sultanate of Oman. It covers voice and data services for both

fixed and mobile segments.

The quarterly reports are produced with the help of data collected from the telecom service providers operating in

Oman. The TRA, therefore, would like to acknowledge and appreciate the service providers’ cooperation and support

for providing data to TRA to prepare and present this report and disseminating the information contained in it. We

hope the publication timing and quality of information of the quarterly reports will improve in future with the

cooperation of service providers. We would like to urge the service providers to improve their data management in

order to ensure accuracy and timeliness of information for the benefit of all users.

Comments and suggestions from the users of the quarterly reports are welcome for improvement of the contents and

structure of the reports.

TRA also publishes this report on its website (www.tra.gov.om).

3

Introduction

http://www.tra.gov.om/


The TRA tries its best to ensure accuracy of the information provided in this report. However, the users of any

information contained in this report are advised to perform their own due-diligence to assess accuracy and relevance

of the information and use it at their own risk and responsibility. Since the data is provided by the service providers,

the TRA shall not assume any responsibility for any loss, damage, and cost or expense whether direct, indirect, or

consequential, suffered by any person using or relying on this information whether caused by reason of any

inaccuracy, error, omission or misinterpretation.

4

Disclaimer


589,462 6,313,636 463,974 4,704,226

136.71% Per

Inhabitant

Mo

bile

Tel

eph

on

e

89.08% Per

Household

101.86% Per

Inhabitant

70.12% Per

Household

Mo

bile

Bro

ad

ba

nd

Fixe

d T

elep

ho

ne

Fixe

d B

roa

db

an

d

ARPUPer subscription

per month 0

For Fixed

Broadband

For Mobile

Telephone

For Fixed

Telephone

2.428

3.002

5

Market Summary (Q3, 2019)

Mobile Telephone

Subscriptions

Fixed Broadband

Subscriptions

Mobile Broadband

Subscriptions

Fixed Telephone

Subscriptions

Note: The penetration rates are calculated based on the NCSI latest published population and household statistics as shown below:For Q1 & Q2, 2019 penetration rate: population as of mid year 2018 (4,601,706) & household (622,001).For Q3 & Q4, 2019 penetration rate: population as of mid year 2019 (4,618,268) & household (661,707).

27.644

For Mobile

Broadband

4.786


Mobile Services (Q3, 2019)

6

Mobile Telephone Subscriptions &

Penetration/Inhabitant

6,313,636 (136.71%)

874 Mn Min

MBB Subscriptions &

Penetration/Inhabitant

4,704,226 (101.86%)

Mobile Revenue 132 Mn RO

Mobile Service Providers

MBB Monthly Average

Usage per Subscription

3.04 GB

Mobile Telephone Monthly

Average Usage per Subscription

46.2 Min

Mobile Telephone (Voice) ARPU

Mobile Broadband (Data) ARPU

RO 2.428

RO 4.786

Domestic Mobile Outgoing Minutes


6,641,975 6,440,889 6,491,652 6,148,511 6,313,636

145.7% 141.2% 141.1%133.6% 136.7%

100%

108%

116%

124%

132%

140%

148%

156%

164%

172%

180%

188%

196%

0

10 0,000

20 0,000

30 0,000

40 0,000

50 0,000

60 0,000

70 0,000

80 0,000

90 0,000

1,0 00,00 0

1,1 00,00 0

1,2 00,00 0

1,3 00,00 0

1,4 00,00 0

1,5 00,00 0

1,6 00,00 0

1,7 00,00 0

1,8 00,00 0

1,9 00,00 0

2,0 00,00 0

2,1 00,00 0

2,2 00,00 0

2,3 00,00 0

2,4 00,00 0

2,5 00,00 0

2,6 00,00 0

2,7 00,00 0

2,8 00,00 0

2,9 00,00 0

3,0 00,00 0

3,1 00,00 0

3,2 00,00 0

3,3 00,00 0

3,4 00,00 0

3,5 00,00 0

3,6 00,00 0

3,7 00,00 0

3,8 00,00 0

3,9 00,00 0

4,0 00,00 0

4,1 00,00 0

4,2 00,00 0

4,3 00,00 0

4,4 00,00 0

4,5 00,00 0

4,6 00,00 0

4,7 00,00 0

4,8 00,00 0

4,9 00,00 0

5,0 00,00 0

5,1 00,00 0

5,2 00,00 0

5,3 00,00 0

5,4 00,00 0

5,5 00,00 0

5,6 00,00 0

5,7 00,00 0

5,8 00,00 0

5,9 00,00 0

6,0 00,00 0

6,1 00,00 0

6,2 00,00 0

6,3 00,00 0

6,4 00,00 0

6,5 00,00 0

6,6 00,00 0

6,7 00,00 0

6,8 00,00 0

6,9 00,00 0

7,0 00,00 0

7,1 00,00 0

7,2 00,00 0

7,3 00,00 0

7,4 00,00 0

7,5 00,00 0

7,6 00,00 0

7,7 00,00 0

7,8 00,00 0

7,9 00,00 0

8,0 00,00 0

Q3,2018 Q4, 2018 Q1,2019 Q2, 2019 Q3,2019

Mobile Telephone Subscriptions

Mobile Subscriptions Penetration Rate / inhabitant

The total mobile telephone subscriptions increased this quarter by 2.7% reaching 6,313,636 subscriptions with a penetration rate of 136.71% per inhabitant.

Mobile Subscriptions Q3,2019 Q2,2019 Change

Post Paid

1. Total Postpaid Subscriptions 718,186 710,694 1.05%

Pre paid

2.1 Operators 4,659,244 4,609,336 1.08%

2.2 Resellers 936,206 828,481 13.00%

2. Total Prepaid Subscriptions 5,595,450 5,437,817 2.90%

Total Mobile Subscriptions: (1+2) 6,313,636 6,148,511 2.69%

Mobile Penetration/ Inhabitant 136.71% 133.61% 3.10%

7


Note: Postpaid subscriptions services are not offered by resellers (Renna & Friendi).Mobile Telephone subscriptions have been updated due to previous incorrect calculation of active subscriptions by Ooredoo.

89% of total mobile subscriptions are prepaid from operators and resellers.

Percentage of Mobile Prepaid & Post

Paid Subscriptions Q3, 2019

89%

11%

Mobile Prepaid

Subscriptions

Mobile Postpaid

Subscriptions


5,941,418 5,728,267 5,766,703

5,437,817 5,595,450

700,557 712,622 724,949 710,694 718,186

Q3,2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3,2019

Mobile Post paid & Pre paid Subscriptions

Mobile Pre paid Mobile Post paid

43.0% 45.0% 43.9% 45.8% 45.0%

42.0% 43.3% 44.6% 40.7% 40.2%

15.0% 11.7% 11.5% 13.5% 14.8%

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Mobile Service Providers Market Share

Omantel Ooredoo Resellers


Post-paid mobile subscriptions reached 718,186 showing 1.1% growth over the previous quarter.

8

Prepaid mobile subscriptions also increased by 2.9% in Q3,2019 reaching 5,595,450 total subscriptions.

Omantel had 45% market share of mobile subscriptions and Ooredoo had 40.2%, whereas the resellers (Renna& Friendi) had 14.8% market share by end of Q3,2019


117,183 117,695 121,363 129,072

136,753

Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9 Q 2 , 2 0 1 9 Q 3 , 2 0 1 9

M2M Mobile Ne twor k Subscr ipt ions

9

Mobile M2M Subscriptions

Machine to machine (M2M)1 Mobile Subscriptions increased by 6% reaching 136,753 subscriptions by end of Q3, 2019

M2M mobile-network subscriptions:

Refers to the number of mobile-cellular machine to- machine subscriptions that are assigned for use in machines and devices (cars, smart meters, consumer electronics) for the exchange of data between networked devices, and are not part of a consumer subscription. For instance, SIM-cards in personal navigation devices, smart meters, trains and automobiles are included. Mobile dongles and tablet

subscriptions are excluded.

Machine to Machine

Subscriptions


140

135

129 131

132

110

115

120

125

130

135

140

145

Q3, 2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Mobile Revenue (Retail & Wholesale)

Total Mobile Revenue (Mn RO)

Mobile Revenue

The total revenue from mobile services (retail and wholesale) increased slightly reaching RO 132 million compared to RO 131 million in the previous quarter.

10

The mobile retail revenue represented 95% of total mobile revenue, and the remaining 5% was mobile wholesale revenue.

During Q3, 2019:

RO

95%

5%

Distributiion of Mobile Revenue: Retail

Vs. Wholesale

Mobile Retail Revenue Mobile Wholesale Revenue


55.523 52.877

46.856 46.799 45.981

2.786 2.737

2.406 2.537 2.428

-

0.500

1.000

1.500

2.000

2.500

3.000

-

10.000

20.000

30.000

40.000

50.000

60.000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Mobile Telephone Revenue & ARPU

Total Mobile Telehpne Revenue (Mn RO) ARPU (RO)

960 957839 868 874

48.2 49.5

43.1 47.1 46.2

- 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 20.0 21.0 22.0 23.0 24.0 25.0 26.0 27.0 28.0 29.0 30.0 31.0 32.0 33.0 34.0 35.0 36.0 37.0 38.0 39.0 40.0 41.0 42.0 43.0 44.0 45.0 46.0 47.0 48.0 49.0 50.0 51.0

-50

150

350

550

750

950

1,150

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Domestic Mobile Outgoing Minutes

Domestic Outgoing Mobile Minutes (Mn)

Monthly Average Domestic Mobile Minutes Per Subscription

Mobile Telephone Usage & Revenue

Total domestic mobile outgoing minutes increased this quarter reaching 874 million minutes, generating retail revenue (including voice, text & multimedia) of RO 45.981million

11

Average domestic mobile usage per subscription decreased to 46.2 minutes, and average revenue per user(subscription) ARPU decreased to RO 2.428 due to the decline in mobile telephone retail revenue.

During Q3, 2019:


75.3%

22.2%

2.5%

Distribution of Domestic Outgoing Mobile Minutes, Q3, 2019

Mobile On Net Mobile Off Net Mobile to fixed

Mobile Telephone Usage (SMS & MMS)

12

Q3, 2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3, 2019

The SMS sent increased reaching 288 million messages, while MMS sent continued to decrease reaching 0.142 million messages.

The total domestic mobile minutes; on net, off net and mobile to fixed, represented 75.3%, 22.2% & 2.5% respectively.

By end of Q3, 2019:

281.5

0.163

287.8

0.167

287.6

0.196

250.0

0.213

Outgoing SMS, Mn Outgoing MMS, Mn

Total Outgoing SMS & MMS

288.0

0.142


12.313

11.799

10.080

10.021

9.763

Q3, 2018

Q4, 2018

Q1, 2019

Q2, 2019

Q3, 2019

Monthly Average Postpaid Spend (RO)

1.663

1.609

1.441

1.399

1.367

Q3, 2018

Q4, 2018

Q1, 2019

Q2, 2019

Q3, 2019

Monthly Average Prepaid Spend (RO)

Average Spend per Mobile Telephone Subscriptions (Including Voice, SMS & MMS)

Both average spend in mobile telephone postpaid and average spend in mobile telephone prepaid per month continued to decline during Q3, 2019.

13

The monthly average spend in postpaid decreased by 2.6% reaching RO 9.763

The monthly average spend in prepaid subscriptions decreased by 2% reaching RO 1.367

The average spend includes voice, text and multimedia (SMS & MMS).


Average Spend per Mobile Telephone Subscriptions (Break-up of Voice, SMS & MMS)

14

Q3, 2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3, 2019

11.317 10.943 9.035 8.895

0.996 0.856 1.045 1.126

Monthly Average Spend on Mobile Postpaid (RO)

Voice

SMS & MMS

8.841

0.922

Q3, 2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3, 2019

Monthly Average Spend on Mobile Prepaid (RO)

Voice

SMS & MMS

1.558 1.493 1.332 1.273 1.253

0.105 0.116 0.109 0.126 0.114

Revenue from voice represent 63% of total postpaid mobile-cellular revenue, while in prepaid it represent around 27% of total prepaid revenue.

Comparing Q3, 2019 to the Same Quarter in 2018:

Prepaid subscription monthly average spend decreased in voice while increased in SMS & MMS

The monthly average spend of a postpaid subscription decreased in voice, SMS & MMS.


4,221,422 4,113,348 4,122,5324,594,695 4,704,226

92.6%90.2% 89.6%

99.9% 101.9%

20%

40%

60%

80%

100%

400,000.000

1,400,000.000

2,400,000.000

3,400,000.000

4,400,000.000

5,400,000.000

Q3,2018 Q4,2018 Q1 2019 Q2,2019 Q3,2019

Active Mobile Broadband Subscriptions

Active MBB Subscriptions Penetration Rate/Inhabitant

84%

16%

Active Mobile Broadband Subscriptions by

Type of Access (Q3, 2019)

Data & Voice Subscriptions Data Only Subscriptions

Active Mobile Broadband Subscriptions (MBB)

Active mobile broadband subscriptions increased in Q3, 2019 by 2.38% reaching total 4,704,226 subscriptions with penetration rate of 101.86% per inhabitant.

15

Mobile Broadband Subscriptions Q3,2019 Q2,2019 Change

1. Data only Active Mobile Broadband Subscriptions 762,861 758,231 0.61%

2. Data & Voice Active Mobile Broadband Subscriptions 3,941,365 3,836,464 2.73%

Total Active Mobile Broadband Subscriptions: (1+2) 4,704,226 4,594,695 2.38%

Active Mobile Broadband Penetration/ Inhabitant 101.86% 99.85% 2.01%

84% of total MBB subscriptions were subscribed in data and voice bundles.

Note: Mobile broadband subscriptions have been updated due to previous incorrect calculation of active subscriptions by Ooredoo.


2.78 2.94 2.84

2.88 3.04

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Monthly Average Mobile Data usage per

Mobile Broadband Subscription (GB)

1.827 1.735 1.802 1.622 1.577

5.077 5.100 5.121 4.671 4.786

0

0

0

1

1

1

1

1

2

1.000

1.500

2.000

2.500

3.000

3.500

4.000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Mobile Broaband Average Revenue per

Subscription Vs. per Usage (RO)

Average Revenue per GB, RO Average Revenue per User(Subscription), RO

Mobile Broadband Usage & Revenue

Mobile broadband average usage increased by 5.44% reaching average of 3.04 GBs per MBB subscription as compared to 2.88 GBs which generated RO 4.786 average revenue per subscription (ARPU); increased by 2.47% as compared to Q2, 2019.

16

On the other hand, the average revenue per GB decreased by 2.81% reaching RO 1.577.

Comparing Q3, 2019 with Q2, 2019:


4502

5221

3851

4542

5254

3990

4569

5311

4140

4610

5399

4269

0

1000

2000

3000

4000

5000

6000

2G 3G 4G

Total Number of Mobile Sites

Q4, 2018 Q1, 2019 Q2, 2019 Q3, 2019

The 2G sites in Q3,2019 increased by 41 sites from

Q2, 2019


Q2, 2019


Q2, 2019

Mobile Network Sites

17


Mobile Coverage

18

Mobile Geographical Coverage (Q3, 2019)

By end of Q3, 2019:

– 45% of land area was covered by at least 3G mobile network.

– 99% of population was covered with at least 3G mobile network.

At least 3G

At least 4G/LTE

Mobile Network Population Coverage (Q3, 2019)

45% at

least 3G96.9%

99.3%


0.3

0%

0.2

1%

0.2

0%

0.1

9%

0.2

0%

0.2

2%

0.1

9%

0.1

8%

0.1

8%

0.1

8%

0.8%

0.0%

0.5%

1.0%

1.5%

Q3,2018 Q4,2018 Q1, 2019 Q2,2019 Q3,2019

Less than 0.8% is requiered

Percentage of Call Dropped

Omantel Ooredoo Required KPI

0.1

2%

0.1

2%

0.0

9%

0.0

6%

0.1

0%

0.0

0%

0.0

1%

0.0

0%

0.0

0%

0.0

0%

1.1%

0.0%

0.5%

1.0%

Q3,2018 Q4,2018 Q1, 2019 Q2,2019 Q3,2019

Less than 1.1% is required

Call Blocked due to Congestion

Omantel Ooredoo Required KPI

97.

70

%

96

.00

% 98

.64

%

99

.70

%

99

.62

%

10

0%

10

0%

10

0%

10

0%

10

0%

96%

90%

92%

94%

96%

98%

100%

Q3,2018 Q4,2018 Q1, 2019 Q2, 2019 Q3,2019

More than 96% is required

Billing Complaints Resolved within 20 Working days

Quality of Mobile Services

As reported by the mobile operators, both Omanteland Ooredoo achieved the required KPIs in quality of mobile services in terms of:

– Percentage of calls dropped

– call blocked due to congestion

– billing complaints resolved within 20 working days.

19

Required KPIRequired KPI

Required KPI


FBB Monthly Average

Revenue/Subscription (ARPU)

Fixed Services (Q3, 2019)

20

Fixed Telephone Subscriptions & Penetration/HH 589,462 (89.08%)

FBB Subscriptions & Penetration/HH

463,974 (70.12%)

Fixed Telephone Revenue

5.31 Mn RO

Fixed Service Providers

Fixed Telephone Monthly Average

Usage/Subscription

59.9 Min

FBB Monthly Average

Usage/Subscription

212.5 GB

Domestic Outgoing Minutes106 Mn Min

RO 3.002

RO 27.644

Fixed Telephone Monthly Average

Revenue/Subscription (ARPU)


543,183 560,326

572,220 576,715 589,462

92.9% 95.8% 92.0% 92.7% 89.1%

10.0%

30.0%

50.0%

70.0%

90.0%

110.0%

130.0%

150.0%

50 0,000

55 0,000

60 0,000

Q3, 2018 Q4, 2018 Q1,2019 Q2, 2019 Q3,2019

Total Fixed Telephone Subscriptions

Fixed Telephone Subscriptions Penetration Rate/Household

Fixed Telephone Subscriptions

In Q3, 2019, total fixed telephone subscriptions were 589,462 showing a growth of 2.21% over the previous quarter. The penetration, however, went down to 89.08% per household due to the update in the household (mid 2019) figure used in calculation.

The major increase in fixed telephone subscriptions was in VoIP subscriptions which increased by 5.78%

21

Type of Service Q3, 2019 Q2, 2019 % Change

1. Analogue Subscriptions 326,631 325,176 0.45%

2. VoIP Subscriptions 205,301 194,081 5.78%

3. WLL Subscriptions 1,618 1,658 -2.41%

4. ISDN Channels (Equivalent DELs) 49,111 48,999 0.23%

5. Public Telephone – Payphones 6,801 6,801 0.00%

Total Fixed Telephone Subscriptions (1-5) 589,462 576,715 2.21%

Fixed Telephone Penetration/Inhabitant 12.76% 12.53% 0.23%

Fixed Telephone Penetration/Household 89.08% 92.72% -3.64%

Note: VoIP subscriptions refers to the number of voice-over-internet protocol (VoIP) fixed line subscriptions that provide fixed telephony using IP technology. It’s also known as voice over broadband (VoB).


55.4%34.8%

8.3%

0.3%1.2%

Fixed Telephone Subscriptions By Access

Type (Q3,2019)

Analouge Fixed

Telephone Subscriptions

VoIP Subscriptions

ISDN Equivalent

Channels

WLL Subsriptions

Public Payphone

Fixed Telephone Subscriptions by Access Types

Total analogue subscriptions increased by 0.45 % during Q3,2019, representing 55.4% of total fixed telephone subscriptions.

The VoIP subscriptions increased by 5.78% representing 34.8% of total fixed telephone subscriptions.

22

The ISDN (Integrated services digital network) equivalent channels increased by 0.23%, representing 8.3% of total fixed telephone subscriptions.

WLL (wireless local loop) decreased by 2.41%, representing 0.3% of total fixed telephone subscriptions.

Total public payphone lines remained the same; 6,801 accounting for 1.2% of total fixed telephone subscriptions.


168,623180,186 188,349 194,081

205,301

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Total VoIP Subscriptions

318,855

324,129

326,888 325,176

326,631

Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9 Q 2 , 2 0 1 9 Q 3 , 2 0 1 9

Tot al Analogue Subscriptions

1,601 1,652 1,671 1,658 1,618

Q3, 2018 Q4, 2018 Q1,2019 Q2, 2019 Q3,2019

WLL Subscriptions

47,303 47,558 48,511 48,999 49,111

Q3, 2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

ISDN Equivalent Channels

Fixed Telephone Subscriptions by Access Types

23

Telecom Sector Indicators Report (Q3, 2019) 24

Fixed Telephone Subscriptions by Governorate

8.4%

0.6%

7.4% 6.2%

1.4%

49.8% 2.8%

14.1%

2.4%

1.1%

5.3%

Fixed Telephone

Subscriptions by

Governorate

Most of fixed telephone subscriptions (49.8% including residential and business) were in Muscat governorate.

The lowest percentage of fixed telephone subscriptions were in Al Wusta Governorate; only 0.6% from total fixed telephone subscriptions

By end of Q3, 2019:

0.4% of fixed telephone subscriptions are in unspecified regions


405,888 422,207 432,570 437,450 447,413

137,295 138,119 139,650 139,265 142,049

69%72%

70% 70%68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

-20,000

10,000

40,000

70,000

100,000

130,000

160,000

190,000

220,000

250,000

280,000

310,000

340,000

370,000

400,000

430,000

460,000

490,000

520,000

550,000

580,000

610,000

640,000

670,000

700,000

Q 3 , 2 018 Q 4 , 2 018 Q 1, 2 019 Q 2 , 2 019 Q 3 , 2 019

Residential & Business Fixed Telephone Subscr ipt ions

Residential Fixed

Telephone

Subscriptions

Business Fixed

Telephone

Subscriptions

Residential Fixed

Telephone

Penetration/HH

Fixed Telephone Subscriptions: Residential & Business

During Q3, 2019, residential fixed telephone subscriptions increased by 2.3% and business fixed telephone subscriptions also increased by 2%.

Business and residential fixed telephone subscriptions represent 24.1% and 75.9% respectively of total fixed telephone subscriptions by end of Q3, 2019.

25

The penetration of residential fixed telephone was 68% compared to 70% in the previous quarter. The reason behind the penetration drop although subscriptions increased is due to the update in the household figure used in Q3 representing mid 2019 estimate.


Residential & Business Fixed Telephone Subscriptions by Governorates

More than 70% of fixed telephone subscriptions in most of the governorates are residential fixed telephone subscriptions.

Out of total fixed telephone subscriptions in Muscat Governorate, 71% are residential fixed telephone subscriptions , and the remaining 29% are business fixed telephone subscriptions.

26

25%

75%Musandam

17%

83%Al-Buraimi

53%

47%Al Dhahirah

21%

79%

Dhofar

14%

86%Al Batinah North

1%

99%Al Batinah South

29%

71%Muscat

17%

83% Ash Sharqiyah

North

1%

99% Ash Sharqiyah

South

17%

83%

Al Wusta

Residential Fixed


Business Fixed


Al Dakhiliyah

12%

88%

By end of Q3, 2019:


5.632 5.934 5.472 4.961 5.308

3.456 3.530 3.187

2.867 3.002

-

0.500

1.000

1.500

2.000

2.500

3.000

3.500

4.000

-

1.000

2.000

3.000

4.000

5.000

6.000

7.000

Q3, 2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Fixed Telephone Revenue & ARPU (RO)

Total Fixed Telephone Revenue (Mn RO)

Average Revenue per User(Subscription) (RO)

103.7 102.4 96.8 92.6

106.0

63.654 60.903 56.378 53.525

59.926

-

10.000

20.000

30.000

40.000

50.000

60.000

70.000

80.000

50.0

60.0

70.0

80.0

90.0

100.0

110.0

Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9 Q 2 , 2 0 1 9 Q 3 , 2 0 1 9

Fixed Telephone Domes tic Outgoing

Usage

Total Fixed Domestic Minutes (Mn Min)

Average Fixed Telephone Usage per Fixed Telephone Subscription (Min)

Accordingly, fixed telephone revenue increased by 7% reaching RO 5.308 million, positively affecting average revenue per user(subscription) (ARPU) reaching RO 3 per fixed telephone subscription.

Fixed Telephone Usage & Revenue

Fixed telephone minutes increased this quarter as compared to the previous quarters. In Q3, 2019, fixed telephone traffic increased by 14.5%, reaching 106 million minutes with 59.926 average usage per fixed telephone subscription.

27


79.3%

18.6%2.1%

Distribution of Domestic Outgoing

Fixed Minutes, Q3, 2019

Fixed to Mobile Fixed-On Net Fixed-Off Net

13.551 13.951 13.110 11.899 12.424

50.103 46.952 43.269 41.626

47.502

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Monthly Average Fixed Telephone Usage per Subscription

Average Fixed to Fixed Minutes per Fixed Telephone Subscription

Average Fixed to Mobile Minutes per Fixed Telephone Subscription

Fixed Telephone Usage & Revenue

More than 79% of fixed telephone traffic was calls from fixed to mobile.

The monthly average outgoing usage of fixed telephone subscriptions in Q3, 2019 was mainly fixed to mobile calls; 47.502 minutes per fixed telephone subscription.

28

During Q3, 2019:


403,233 424,264 439,958 450,347 466,085

68.96%72.55% 70.73% 72.40% 70.44%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000

Q3.2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Total Fixed Internet Subscriptions

Fixed Internet Subscriptions Penetration Rate/Household

Fixed Internet Subscriptions (Narrowband & Broadband)

Fixed Internet Subscriptions Q3,2019 Q2,2019 Change

Fixed Narrowband Subscriptions

1.1Dial-up Fixed Internet Subscriptions 2,090 2,126 -1.69%

1.2 Internet Leased Lines(Narrowband) 21 23 -8.70%

1. Total Fixed Narrowband Subscriptions : (1.1+1.2) 2,111 2,149 -1.77%

Fixed Broadband Subscriptions

2.1 Total Fixed (Wired) Broadband Subscriptions 313,521 309,572 1.28%

2.2 Total Fixed (Wireless) Broadband Subscriptions 150,453 138,626 8.53%

2. Total Fixed Broadband Subscriptions : (2.1+2.2) 463,974 448,198 3.52%

Total Fixed Internet Subscriptions (1+2) 466,085 450,347 3.49%

Fixed Internet Penetration /100 Household 70.44% 72.40% -1.96%

Fixed Broadband Subscriptions Penetration/100 Household 70.12% 72.06% -1.94%

By end of Q3, 2019, total fixed internet subscriptions increased by 3.49% with a penetration rate of 70.44% per household

29

Fixed broadband subscriptions represented 99% of total fixed internet subscriptions, while fixed narrowband internet subscriptions represented less than 1% of total internet subscriptions.


2,269

2,229

2,190

2,149

2,111

Q3,2018

Q4,2018

Q1,2019

Q2,2019

Q3,2019

Fixed Internet Narrowband Subscriptions

Fixed Internet

Narrowband

Subscriptions

Fixed Internet Narrowband Subscriptions

As per ITU definition, fixed narrowband subscriptions represent subscriptions with limited speed of less than 256 kbit/s.

In line with global trend, total narrowband subscriptions were declining gradually reaching 2,111 by end of Q3, 2019.

30


400,964 422,035 437,768 448,198 463,974

68.57%72.17% 70.38% 72.06% 70.12%

20.00%21.00%22.00%23.00%24.00%25.00%26.00%27.00%28.00%29.00%30.00%31.00%32.00%33.00%34.00%35.00%36.00%37.00%38.00%39.00%40.00%41.00%42.00%43.00%44.00%45.00%46.00%47.00%48.00%49.00%50.00%51.00%52.00%53.00%54.00%55.00%56.00%57.00%58.00%59.00%60.00%61.00%62.00%63.00%64.00%65.00%66.00%67.00%68.00%69.00%70.00%71.00%72.00%73.00%74.00%75.00%

200,000 202,000 204,000 206,000 208,000 210,000 212,000 214,000 216,000 218,000 220,000 222,000 224,000 226,000 228,000 230,000 232,000 234,000 236,000 238,000 240,000 242,000 244,000 246,000 248,000 250,000 252,000 254,000 256,000 258,000 260,000 262,000 264,000 266,000 268,000 270,000 272,000 274,000 276,000 278,000 280,000 282,000 284,000 286,000 288,000 290,000 292,000 294,000 296,000 298,000 300,000 302,000 304,000 306,000 308,000 310,000 312,000 314,000 316,000 318,000 320,000 322,000 324,000 326,000 328,000 330,000 332,000 334,000 336,000 338,000 340,000 342,000 344,000 346,000 348,000 350,000 352,000 354,000 356,000 358,000 360,000 362,000 364,000 366,000 368,000 370,000 372,000 374,000 376,000 378,000 380,000 382,000 384,000 386,000 388,000 390,000 392,000 394,000 396,000 398,000 400,000 402,000 404,000 406,000 408,000 410,000 412,000 414,000 416,000 418,000 420,000 422,000 424,000 426,000 428,000 430,000 432,000 434,000 436,000 438,000 440,000 442,000 444,000 446,000 448,000 450,000 452,000 454,000 456,000 458,000 460,000 462,000 464,000 466,000 468,000 470,000 472,000 474,000 476,000 478,000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Fixed Broadband Subscriptions

Fixed Broadband Subscriptions Penetration Rate/Household

Fixed Internet Broadband Subscriptions

Fixed broadband subscriptions experienced growth of 3.52% reaching total number of 463,974 subscriptions

Fixed Broadband penetration rate was 70.12% per household, dropped from 72.06%due to the increase in the estimated household for mid year 2019.

31

By end of Q3, 2019:


27,767 29,001

30,099 31,475

32,120

Q3,2018 Q4,2018 Q1 2019 Q2,2019 Q3,2019

B U S I N E S S F I X E D B R O A D B A N D

S U B S C R I P T I O N S

373,197 393,034 407,669 416,723 431,854

Q3 2018 Q4 2018 Q1 2019 Q2,2019 Q3,2019

R E S I D E N T I A L F I X E D B R O A D B A N D

S U B S C R I P T I O N S

Residential & Business FBB Subscriptions

32

93% of total fixed broadband subscriptions were residential.

Residential FBB subscriptions grew by 3.6% from the

previous quarter.

Business FBB subscriptions increased by 2% from the

previous quarter.

By end of Q3, 2019:


FBB Subscriptions by Governorate

Al Wusta had the lowest number of FBB subscriptions; only 0.7% from total FBB subscriptions.

33

1.1%Musandam

Al-Buraimi

Al Dhahirah

Dhofar

Al Batinah North

Al Batinah South

Muscat

Ash Sharqiyah North

Ash Sharqiyah South

Al Wusta

44.6%

8%

7.8%Al Dakhiliyah 6.3%

1.8%

3.2%

16.7%

3.7%

0.7%

2.5%

3.6% of FBB subscriptions are in unspecified regions

Fixed Broadband

Subscriptions by

Governorate

44.6% of FBB subscriptions were in Muscat Governorate representing the highest percentage among other Governorates.

By end of Q3, 2019:


1.0%

75.4%

23.5%

0.2%

Fixed Broadband Subscriptions-Proportions by

Speed, Q3, 2019

256 kbps to 2

Mbps

2 Mbps to 10

Mbps

10 Mbps to 100

Mbps

100 Mbps to 1

Gbps

44.2%

22.9%

0.1%

32.4%

1.1%

Fixed Broadband Subscriptions-Proportions by

Technology, Q3, 2019ADSL

FTTH

Internet Leased

Line

LTE

Others; (Ethernet

LANs &

Broadband-over-

powerline (BPL))

FBB Subscriptions by Speed & Technology

Out of the total FBB subscriptions, ADSL represented 44.2% of total FBB subscriptions; the highest proportion of total FBB subscriptions. Whereas 32.4% and 22.9% FBB Subscriptions were LTE and FTTH respectively. The remaining 1.1% wereinternet leased lines and other technologies.

75.4% of the FBB subscriptions were at speed between 2 Mbps to 10 Mbps.

34


73,485 84,302

91,651 97,485 106,207

12.6%14.4% 14.7% 15.7% 16.1%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

22%

24%

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Total FTTH/B Subscriptions

FTTH Subscriptions Penetration Rate/Household

25

1,8

99

36

6,9

60

36

6,9

60

39

9,5

50

47

9,5

42

Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9 Q 2 , 2 0 1 9 Q 3 , 2 0 1 9

FTTH/B Lines Deployment

OBC Actual Number of Home Pass (Premises)/Deployement

Total FTTH/B lines deployed (home – passed) by OBC were 479,542 ; 20% higher than the

previous quarter

8,722 new lines were activated increasing total active FTTH/B

subscriptions to 106,207 subscriptions.

The FTTH/B penetration rate by end of Q3 was 16.1% per

household.

FBB Subscriptions - Fiber- To-The- Home/Building (FTTH/B)

35

By end of Q3, 2019:


28.811 27.393 27.650 27.942 27.644

0.150 0.146 0.148 0.141 0.130

-

0.050

0.100

0.150

0.200

0.250

0.300

0.350

0.400

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

5.000

10.000

15.000

20.000

25.000

30.000

35.000

Fixed Broadband Average Revenue (RO)

Average Revenue per FBB Subscription ARPU (RO)

Average Revenue per FBB GB, RO

192.16 188.17 187.32 197.75 212.50

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Monthly Average Fixed Broadband Usage Per Fixed

Broadband Subscription (GB)

Fixed Broadband Usage (GB) & Revenue

In Q3, 2019, the monthly average volume of FBB traffic (usage) per FBB subscription reached 212.5 GBs per subscription.

FBB average revenue per subscription went down to RO 27.644 in Q3, 2019. Similarly, the average revenue per GB decreased to RO 0.130. These decreases in average revenues are attributed to the growth of FBB subscriptions which exceeded the growth of FBB usage.

36


652,920

677,943

707,943

802,943

870,455

0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 900,000

Q3,2018

Q4,2018

Q1 2019

Q2,2019

Q3,2019

International Internet Bandwidth (Mbps)

International Internet Bandwidth (Mbps)

The International Internet Bandwidth capacity increased in Q3, 2019 to 870,455 Mbps.

The total outgoing used capacity of international internet bandwidth was 10%, while total incoming used capacity of the bandwidth was 54%.

37

% Utilization of International Internet Bandwidth, Mbps

10%Outgoing

54%Incoming


0.1

77

0.2

57

0.3

17

0.5

39

0.5

81

0.2

89

0.2

27

0.4

36

0.2

83

0.5

07

0.4

6

0.2

30

0.0

80 0

.22

0

0.1

30

1.5

1.1

1.6

0.000

0.500

1.000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Ach

ieve

d /

Ta

rge

t

Less than 1.5 is required

Billing complaints per 1000 Bills

Omantel Ooredoo Awaser Required KPI

0.2

56

0.2

41

0.0

90

0.0

50

0.0

200.1

0

0.0

6

0.0

8

0.1

0

0.1

21.0

0.0

0.2

0.4

0.6

0.8

1.0

0.000

0.200

0.400

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Ach

ieve

d /

Ta

rge

t -

%

Less than 1 is required

Unsuccessful call Ratio for local and national fixed calls

2.6

4

2.5

8

2.2

2 2.6

6

2.5

9

0.3

30

0.3

5

0.3

4

0.3

5

0.1

7

0.0

01

00

0

0.0

00

24

0

0.0

00

13

8

0.0

00

11

0

0.0

12

39

0

3

0

1

1

2

2

3

3

0.0000.0500.1000.1500.2000.2500.3000.3500.4000.4500.5000.5500.6000.6500.7000.7500.8000.8500.9000.9501.0001.0501.1001.1501.2001.2501.3001.3501.4001.4501.5001.5501.6001.6501.7001.7501.8001.8501.9001.9502.0002.0502.1002.1502.2002.2502.3002.3502.4002.4502.5002.5502.6002.6502.7002.7502.8002.8502.9002.9503.000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Less than 3 is required

Ach

ieve

d/

Ta

rge

t

Faults per 100 Lines

Omantel Ooredoo Awaser Required KPI

97.30% 99% 96%

20.00%

40.00%

60.00%

80.00%

100.00%

90%

Ach

ieve

d /

Ta

rge

t -

%

More than 96% is required

% of Faults to be Cleared Within 24 Hours , Q3, 2019

OmanTel Ooredoo Awaser

Quality of Fixed Services (as reported by Service Providers)

38

Required KPI

Required KPI Required KPI


International Telephone Services (Q3, 2019)

39

International Outgoing Minutes 140.94 Mn Min

International Incoming Minutes 39.048 Mn Min

International Outgoing Calls Revenue 6.515 Mn RO

International Gateway Service Providers

Average Fixed International Outgoing

Revenue/Minute

0.117 (Fixed)

Average Mobile International Outgoing

Revenue/Minute

0.044 (Mobile)


8.555

7.691

6.952

6.738

6.515

Q3, 2018

Q4, 2018

Q1, 2019

Q2, 2019

Q3,2019

Revenue from International Outgoing Calls, (Mn RO)

164.909143.451

128.222 125.672140.940

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

International Outgoing Minutes (Mn Min)

International Outgoing

Minutes, Mn Min

International Calls Outgoing Minutes & Revenue

The 3rd quarter of 2019 registered 140.940 million outgoing minutes, which generated total revenue of RO 6.515 million.

Total international outgoing minutes increased by 12%, while the revenue from outgoing international calls dropped by 3% as compared to the previous quarter (Q2,2019).

40

International

Calls Revenue, Mn RO


96.7% 96.4% 96.0% 96.7% 96.6%

3.3% 3.6% 4.0% 3.3% 3.4%

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Distribution of International Outgoing Minutes

0.121 0.132

0.119 0.137

0.117

0.050 0.051 0.052 0.051 0.044

-

0.020

0.040

0.060

0.080

0.100

0.120

0.140

-

0.020

0.040

0.060

0.080

0.100

0.120

0.140

0.160

Q3, 2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3,2019

Average Revenue per Minute from International

Outgoing Calls Revenue (RO)

7.900 7.017 6.345 6.172 5.959

0.655 0.674 0.608 0.566 0.556

-5

0

5

10

15

20

0.09

0.19

0.29

0.39

0.49

0.59

0.69

0.79

0.89

0.99

1.09

Q3, 2018 Q4, 2018 Q1, 2019 Q2, 2019 Q3,2019

International Calls Revenue, MN RO

International Outgoing Minutes & Revenue (Mobile & Fixed)

96.6% of total outgoing minutes were originated on mobile, generated revenue of RO 5.959 million and RO 0.044 average revenue per minute of international calls

3.4% of total outgoing minutes were originated on fixed, generated revenue of RO 0.556 million and RO 0.117 average revenue per minute of international calls.

41

During Q3, 2019:

From Mobile From Fixed




44.26842.225

40.77538.479 39.048

10.000

15.000

20.000

25.000

30.000

35.000

40.000

45.000

50.000

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

International Incoming Minutes (Mn Min)

International Incoming Minutes, Mn Min

93.39% 93.39% 93.33% 93.68% 93.72%

6.61% 6.61% 6.67% 6.32% 6.28%

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Distribution of International Incoming Minutes

International Incoming Minutes to FixedInternational Incoming Minutes to Mobile

International Incoming Minutes

The volume of international incoming minutes increased slightly in Q3, 2019 registering total of 39.048 million minutes compared to 38.479 million minutes in the previous quarter.

Most of the international incoming minutes were terminated on mobile (93.72%) and the remaining (6.28%) were on fixed telephone.

42


271 198 167 139 177

406 575 583491 473

65

249 238

179 152

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Telecom Equipments Approved

Mobile Phone Radio Terminal

742

1,022 988

809 802

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Telecom Equipment Type Approval

Type Approval

TRA approved 802 telecom equipment in Q3, 2019 classified between mobile phones, radio and terminal equipment:

– 177 mobile phones

– 473 radio equipment

– 152 terminal equipment

43

Terminal Equipment


76

250

66 68

210

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Inspection Visits

Inspection Visits

42

5660

4351

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Authorization to Import Issued

Number of Authorixation to Import

850

1,295

1,596 1,571 1,455

Q3,2018 Q4,2018 Q1,2019 Q2,2019 Q3,2019

Releases Issued to Custom

Releases Issued to Customs

Type Approval

The number of inspection visits in Q3, 2019 were 210 compared to 68 visits in the previous quarter.

44

Total of 51 authorization to import were issued in Q3, 2019, and 1,455 releases issued to customs.


Promotions

New

Services &

Revisions

34 19

4 3

0 0

Tariffs & Promotions (Q3, 2019)

45

The number of tariffs & promotions (approved and filed) in Q3, 2019 were as the following:

Mobile

Fixed

Mobile

& Fixed

Residential

Business

Residential

& Business

Prepaid

Postpaid

Prepaid &

Postpaid

Promotions

New

Services &

Revisions

36 18

1 1

1 3

Promotions

New

Services &

Revisions

26 8

5 5

7 9


Telecom Service Providers in Oman

Class I Service Provider Services License Issue Year

OmantelFixed/Mobile/

International Gateway2004

OoredooFixed/Mobile/

International Gateway2005/2009

Awasr Fixed Internet Broadband 2011

TeOInternational Gateway

2012

Connect Arabia International

International Gateway 2013

MadakhelGeneral Marine

Telecommunication2013

Oman Broadband Company (OBC)

Passive Fixed Broadband Infrastructure

2019

Oman Towers Company (OTC)

- Not Yet Issued

46


Telecom Service Providers in Oman

Class II Service Provider Services License Issue Year

Friendi (Connect Arabia)

Resale of public mobile telecommunications services

2008

Renna (Majan)Resale of public mobile

telecommunications services 2008

ZajelGeneralized Multiprotocol Label Switching (GMPLS)

2014

AwasrResale of public mobile

telecommunications services 2019

Class III Service Provider Services License Issue Year

AzyanVery Small Aperture Terminal

(VSAT) – Private Network2010

RignetVery Small Aperture Terminal


Mahd Telecom Vehicles Management System 2014

Mahd Satellite Very Small Aperture Terminal


Dune Middle EastVery Small Aperture Terminal


47


Acronyms

48

Asymmetric Digital Subscriber LineADSL

Average Revenue Per User/SubscriptionARPU

Fixed BroadbandFBB

Fiber to the HomeFTTH

Giga BytesGB

Integrated Services Digital NetworkISDN

International Telecommunications Union ITU

Kilobits per secondKbit/s

Long Term Evolution LTE

Machine-to-MachineM2M

Mobile BroadbandMBB

Megabits per secondMbps

MinutesMin

MultiMedia Message ServiceMMS

MillionMn

Multiprotocol Label SwitchingMPLS

National Centre of Statistics & InformationNCSI

Oman Broadband CompanyOBC

Rial OmaniR.O

Short Message ServiceSMS

Voice Over Internet Protocol VoIP

Very Small Aperture TerminalVSAT

Wireless Local LoopWLL

Key Performance IndicatorKPI

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