teledynamicx ngn voice routing solutions for mobile companies

7/28/2019 TeleDynamicX NGN Voice Routing Solutions for Mobile Companies

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CONTACT International: +357 26 813753 http://www.teledynamicx.com

USA: +1 210 380 0458 [email protected]

NGN Voice Routing Solutions

for Mobile Companies


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A Platform for Mobile

Global Call Routing Services

A Game Changing EnvironmentTeleDynamicX Global Voice Solutions manage all Processes, Policies and Reporting, and lifts the

Routing Layer above the Switching Fabric by interfacing in real-time with all Legacy and Next

Generation Network Switching Architectures at the signaling level.

Routing decisions can now go beyond historical cost, quality and destination area dial codes, to

include decisions based on LRN, vendor / trunk load balancing and millions of individual peeringpartner or subscriber originating and dialed numbers.

This dynamic capability to manage provisioning and routing, integrating both business and NOC

requirements, provides Mobile Companies with an opportunity to:

Reduce Operating and Terminating Costs. Creating New Business Opportunities and Market Differentiators. Sell New Services to Operating Partners.

All within a Single Global Delivery Services Platform


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TeleDynamicX Next Generation ArchitectureTeleDynamicX Carrier Grade Voice Solutions are highly-scalable, meeting any and all

performance and functionality requirements of National, Tier 1 and Tier 2 Carriers, Mobile

Companies, Cable Operators, CLEC's, ILEC's, IXC's and Wholesalers.

Unique to TeleDynamicX, SCP based dynamic routing layer seamlessly interfaces to ALL Legacy

and Next Generation Network Switching Architectures providing connectivity to ANY TDM and

VoIP switch, Gateway, SBC, IP-PBX, Mobile Switch, etc., using ANY signaling protocol.

With rich in-call US Domestic and International routing feature sets, TeleDynamicX supports

multiple global routing paradigms including, LCR / QoS destination based routing, ToD / DoW

routing, vendor and trunk level load balancing, routing by millions of subscriber ANIs / CLIs and

dialed numbers, support for millions of peering partner numbers, local call determination, on

platform LNP and CNAM dipping, fax screening.. and much more.

Supported by our BSS/OSS Solutions, TeleDynamicX provides standardization and optimization

for all key Telecommunications back office processes, improving completeness, accuracy and

time to perform all operational and management tasks.

Routing can be centrally managed, changed on the fly and pushed to in-country Service Control

Points that interface using the signaling protocols of the associated in-country switches.

This unique capability overcomes many of the issues of optimally managing and controlling

diverse operations and at the same time generates cost savings significantly greater than

implementing our solutions.

New Routing Paradigms for Voice CallsTeleDynamicX network-wide, intelligent routing allows operators to go beyond static, priority

order, destination based routing and implement unique features and benefits including:

Management of the entire networks routing policy from a single location. Creates a platform for future centralized access to third party databases. Incorporation of legacy and/or lower cost switching platforms. Overcomes routing limitations within existing switches. No limitation with respect to network switch types deployed. Faster time to market with new and/or improved routing products. Vendor call throttling by routing table. Network-wide vendor load balancing. Network-wide trunk level load balancing [Priority Order, Round Robin, and %]. Trunk output limitation and trunk level ToD / DoW availability settings. Direct NOC interface to A-Z routing table with over-rides and cost impact visibility. Immediate ingress and egress path blocking at a carrier and trunk level. Call process blocking for invalid number lengths.


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Special routing for video calls and local call routing. Unlimited routing tables / products. True least cost destination routing [LCR] / up to sell rate / with margin protection. Destination routing by LCR and QoS / a mix of both. Routing based on local routing number (LRN) or dialed number. Automatic QoS / price routing provisioning without manual intervention. Jurisdictional screening with custom treatment of invalid ANI / CLIs. Time of day / day of week routing. Round Robin routing for all or selected destinations. Percentage routing for all or selected destinations. Combined routing types, LCR, Round Robin, %, within one routing table. Manual and scheduled synchronization to all switches with call simulation. Support for 100s of millions of individual peering partner or subscriber originating

and dialed numbers or number patterns.

Call Flow SimulationWhilst the benefits of intelligent routing with rich in-call routing feature sets are evident, we also

understand that network operators need an ability to simulate call flow in order to track the

many call routing possibilities.

Accordingly, to support Network Operations testing of world-wide call routing, a full call

simulation module is also provided detailing call flow logic.


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Mobile Operator Voice Call Routing Issues to

Overcome

Mobile operator investments in countries outside of home base has led to improvements inservice offerings, customer data mining, marketing and billing systems, but typically a hands

off approach has been taken to establishing a global platform for the management of Dial

Codes, Vendors, Peering Partner Numbers and optimal Call Routing.

This is primarily due to the fact that legacy back office support and routing systems have not

been capable of being globalized with remote interfaces to diverse mobile switching platforms.

The historic devolved approach to the management of these functions duplicates efforts, builds

inconsistencies into the system and leaves margin on the table.

Where operations are terminating all out-of-country calls to a single vendor substantialmargin that could be retained in-house is passed on to the terminating vendor.

Where operations are terminating all out-of-country calls to multiple carriers in priorityorder with little or no trunk management there is no:

o Optimization of termination price and quality.o Effective management of vendor relationships.

National and International Subscriber to Subscriber calls are often off loaded fortermination via intermediaries, increasing costs and reducing voice quality.

Peering arrangements are limited in scope and delivery capability.Moreover, whilst mobile operators generally offer a wide variety of pricing packages [All youcan Eat for $XX / Call Family and Friends for Free / etc] they are typically routing ALL calls in the

same way, irrespective of the pricing package offered.

This one routing for all has historically arisen because legacy mobile switch routing systems

have been country / area code destination based routing for off-net calls.

One routing for all, based on vendor commitments to terminate every call and maintain

quality standards, has historically been seen as cost saving compared to the high costs of

dealing with customer complaints, particularly in markets where customers are quality conscious

and prone to report issues, for example in the USA. However, emerging markets may well be

more price sensitive than quality sensitive and it is hard to compete and or differentiate with

one routing for all.

Whether the terminating call is National or International, one routing for all gives rise to a

number of issues:

Common routing restricts operators abilities to offer quality graded services tocustomers at different price and associate cost points.

Class of Service offerings cannot be made to business customers wanting todifferentiate between executive and other users for quality and availability, e.g.restricting calls for certain users at particular times of day and / or to high cost

destinations.


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Cost Reduction Opportunities

By implementing TeleDynamicX Solutions within subsidiaries that the mobile operator controls,

we consider that the following operational improvements and cost savings can be achieved:

All National and InternationalSubscriber to Subscriber calls,

irrespective of the call originating

country, could be retained On-NET.

This would eradicate the high cost

of traffic off-load to intermediate

vendors.

Off-NET International calls from anySubscriber in any originating

country to third parties can be

routed On-NET to the most cost

effective International gateway.

Third party operators could beoffered local interconnect points for

calls to Subscribers worldwide,

providing opportunities to

negotiate reduced charges for inbound calls.

Network utilization can be increased by eradicating port clogging from short dialednumbers, and by load balancing vendors and trunks.

Lower rates could be negotiated with National and International peering partners byproviding guarantees with respect to the accuracy of dialed numbers forwarded

matching peering partner number requirements.

Costs can be reduced and revenues increased by the implementation of a single GlobalBack Office and Operations Support System, and to effect Global routing in Minutes not

Days, from a centralized or decentralized platform.

Centralized International voice termination route procurement can improve quality andreduce termination rates as well as allowing the opportunity to take advantage of Timeof Day rates by Time of Day / Day of Week Routing.

The TeleDynamicX C-SCP architecture reduces reliance on single vendor switchingsolutions and the required level of intelligence within switches, thereby reducing CAPEX

and extending the life of legacy switches.

The TeleDynamicX Number Portability Platform provides access to a local copy ofnumber portability data from one or more country-specific data sources. By enabling

mobile operators to properly identify, route and rate traffic based on the actual

terminating carrier, margin exposure to cost differences between carriers is significantly

improved.

Originating and / or Dialed Number based special routing can be implemented for faxesoriginating from fixed line operations.


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New Business Opportunities and Market

Differentiators

Subscriber CLI / ANI and /or subscriber dialed number based routing provides a number ofopportunities to offer differentiated quality based termination and pricing, including the ability

to offer:

Consumer groups quality graded termination services at different price points andassociate cost points.

IP-PBX business customers guaranteed Gold / Silver / Bronze Products withoutreference to Ingress Trunks i.e. route VIPs differently to other parts of the business.

IP-PBX business customers additional fraud protection by automatic call terminationprevention depending on destination, CLI / ANI and / or Time of Day / Day of Week.

0800 POTs number translation services with route forwarding based on Time of Day /Day of Week.

In addition, with the explosion of both fixed and mobile smart phones offering video as well as

voice calls, back end routing challenges can also be assisted by screening for video calls within

the TeleDynamicX platform and applying appropriate routing, improving call network

management and cost.

Opportunities within Partner OperationsDepending on the extent of the TeleDynamicX Solutions deployed by the primary mobile

operator, there are many possible additional services that could be offered to Partners:

If the TeleDynamicX C-SCPs are deployed in partner networks or are remotely accessibleby Partners, the cost savings and new business opportunities indicated above can be

passed on to Partner operations, either as a managed service (provided by the primary

mobile operators services teams or by TeleDynamicX Global Services Teams on theirbehalf), with fixed or transaction based charges.

If Partners wish to remain independent, the TeleDynamicX Solutions could be offered toPartners (either as a hosted service or network deployed) at special pricing and

potentially with corporate branding.

If Partners do not wish to deploy TeleDynamicX Solutions, with the lower terminationrates available to the primary mobile operator from implementing centralized voice

termination route procurement and peering partner number management, special

wholesale rates can be offered to Partners.


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About TeleDynamicXTeleDynamicX is a global provider of advanced solutions for telecoms operators in Back Office

Management, Centralized Dynamic Routing and Number Translation Services, improving

completeness, accuracy and time to perform all operational and management tasks - generating

cost savings greater than the cost of implementing our solutions.

Who and Where We AreTeleDynamicX has a 12 year history of technical expertise, growth and profitability. We have

regional bases in the USA, Switzerland, Germany, Cyprus, Russia, Kyrgyzstan and our solutions

manage over 35 Billion Minutes of voice traffic annually.

TeleDynamicX Core ApplicationsTeleDynamicX core applications have been developed for and implemented to a wide variety of

telecoms requirements; both as off the shelf solutions and tailored to meet individual

requirements. The core applications are:

TeleDynamicX International provides feature rich management of International Dial Codes,

Buy Rates, Sell Rates, Least Cost / Best Quality Routing, Billing & Accounting, Traffic flows and

Profitability.

TeleDynamicX US Domestic Offers comprehensive management of US Domestic LERG Dial

Codes, LATA/OCN, NPA NXX X Buy and Sell Rates, NPA NXX X Least Cost Routing, Traffic and

Profitability visibility.

TeleDynamicX Dynamic Routing provides advanced In-Call routing feature sets, includingVendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk Level Load

Balancing, NOC over-rides, Peering Partner and Subscriber Number and Pattern routing; and

much more..

TeleDynamicX InSight provides access to prebuilt data visualization Business Intelligence

tools including digital Maps, Charts, Gauges, Dashboards and drill down data displays, helping

decision makers to reduce costs and increase profitability across their networks.

TeleDynamicX AnalyticXIs a highly scalable Business Intelligence application that veryquickly enables telecom analysts, managers and executives to navigate data, finding trends,

spotting patterns, 'drilling down', 'slicing and dicing' enterprise data without the need for

specialist IT staff.

TeleDynamicX Converged Service Control Point (C-SCP) provides a highly efficient

and scalable cost-effective infrastructure for centralized routing and number translation services,

representing the core of an operators next-generation multi-signaling, multi-switch routing

infrastructure.


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TeleDynamicX Solutions Implementation, Roll Out,

Training and SupportOur solutions implementation and roll out strategies utilize the same quality assurance

processes and project planning tools that we apply to our software development in order to

ensure the highest quality as well as real time customer involvement with a focus on testing.

Our ApproachEvery client implementation is different, has different objectives and will have different strategies

to achieve them. The TeleDynamicX platform is massively scalable and flexible; this enables

solutions to be fit to any shape or size of problem. This flexibility requires us to be expert in

helping you to understand what is possible and to document what you want to achieve.

Our ExperienceAt TeleDynamicX we have 100s of man years ofexperience ranging from a deep understanding

of all signaling protocols to business strategies. The founders of the company gained theirexperience from long careers in telecoms including the privatization of National

Telecommunications Companies to the creation of over a dozen telecoms based companies, two

of which have gone public.

Sample Implementation Plan

Deploy On-Site TeleDynamicX Consulting StaffA senior project manager would bebased with the Mobile Companys core team to fully disseminate knowledge of the

TeleDynamicX Out of the Box Solutions and to determine additional business and interface

requirements.

Planning & Proof of Solution Generate a detailed plan and specification documents. Atthis stage utilizing the TeleDynamicX hosted platform to demonstrate, aid discussion and to test

development against.

Additional Development Create and test additional business requirements and interfaces toin-house systems.

Build and Test Lab System Build a scaled down version of the system to be installed in theonsite Lab to effect initial testing of call request from the switching fabric to the C-SCP, the

return of a route and the collection of CDRs.

Test Developed Interfaces Load manually and via developed interfaces the Lab system withinitial data required for BSS/OSS Lab functionality testing. Use traffic generators to load test the

TeleDynamicX C-SCP.

Business Requirements ReviewRequirements change over time especially in the light ofnew information. Work collaboratively with client to fully explore previously unseen

requirements.

Live Traffic Pilot Test System Build a subset of the full system to test live traffic. At thisstage the Lab system is moved to production while building out to cluster the key components

of the system.

Roll Out TeleDynamicX has established relationships with numerous third party telecoms andTeleDynamicX knowledgeable consultants who are drafted on to our team for multi location

implementations to augment our centralized implementation and training structures.


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Training On Site/Remote

We fully understand that without proper training even the best designed systems can under

perform. We also understand that no one training method meets all needs. That is why we

implement training from onsite to across the wire, one on one and in groups.

Online TrainingA key tool in the support for our training environment is the utilization of the latest

conferencing technology that enables on-line, interactive training to be delivered direct to the

trainees desk.

Training can be provided on a one to one basis or on a remote group basis with participants on

individual computers and even in separate locations worldwide. Benefits of our remote training

approach include:

Travel time and costs are eradicated and schedules can be established to fit in withexisting workloads and the TeleDynamicX implementation process.

Our experience has shown that providing short training sessions of up to an hour over aperiod of time increases the effectiveness of the training. This many and often

approach is greatly facilitated by the online approach.

Training small groups of staff who perform the same role together has knowledgeretention benefits. In many multi-location firms there are often staff members in the

same functional role but in different offices.

As new features are added and additional modules implemented, staff can get up tospeed very quickly, thereby helping them to be more productive.

Key Process TrainingSome processes are very important to an organization so training has to reflect this. In certain

cases we would shadow a member of your staff and guide them through each process a number

of times to monitor their progress and ascertain when they have reached a level of proficiency

to continue unaided.

This could include, for example, the provisioning of switches, trunks, customers and vendors or,

for example, the import of vendor / customer tariffs, import / insert of dial codes and the

administration of routing.

Training MaterialsWe maintain a centralized team of dedicated experts whose primary role is to test and

document new and updated functionality, as well as changes to the TeleDynamicX GUI and user

experience. All documentation is published in Help file format, as well as HTML documents, PDF

documents and WORD documents. This enables us to deliver training and help where it is

required.


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24/7 Support

TeleDynamicX is committed to providing the very best 24-hour customer support experience

and adapting to meet the changing needs of business.

Telephone/Email/Online SupportRegardless of what media you use to contact support, we have the systems to be able toeffectively manage your issues.

Customers are provided with web based access to our support ticketing system where they can

open a ticket/set the severity level/access and annotate previous tickets, use the Knowledge

Base and FAQs section, download documentation and check on release and patch availability.

Hotline telephone numbers are also provided to customers for serious issues.

Centralized Support PersonnelWe have support personal in the USA, Cyprus, Germany, India and Kyrgyzstan. Our support

personnel are embedded within the development, documentation and training teams so they

have seen the product from the ground up and can assist with support requests efficiently and

effectively.

On-Site Support PersonnelFor larger customers, we would propose extending the role of the on-site implementation and

training consultant to include front line support, as well as the on-site period. The on-site period

could be, for example, for one year or a permanent role.

Automatic Monitoring Systems

Embedded software routines constantly check critical events e.g. continual receipt andprocessing of CDRs.

With respect to the TeleDynamicX Production Servers, we deploy the NMS package Zenoss to

monitor SNMP traps as well as running customized monitoring scripts on guest servers. We

detect most hardware/software issues on the deployed platforms. As events occur that weren't

trapped we develop new monitoring scripts to catch them.

To detect total power failures and site isolation due to fiber cuts and access gear failure, we

launch periodic SNMP polls and/or call queries (from platforms in Dallas, Manassas and San

Antonio) to verify that we get a valid response.

For the TeleDynamicX C-SCPs, we also use the vCenter Server Alarm process to trap any of the

nearly 200 alarm conditions detectable by an ESX/ESXi host or by vCenter Server.

Hardware and Operating Systems SupportBecause of the critical nature of the TeleDynamicX platforms, four hour critical response time

support from the hardware vendor is included to ensure that if, for example, a server ethernet

switch or iSCSI SAN component fails, the hardware vendor will be there within four hours with

replacement parts.


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USA: +1 210 380 0458 sales@teledynamicx com

GeneralOur web sitehttp://www.teledynamicx.com/provides further information about the capabilities

of our TeleDynamicX Solutions and the following PDFs can be downloaded or forwarded to you

by email on request.

TeleDynamicX Overviews

Lift the Routing Layer above the Switching Fabric

The Next Generation Centralized Routing Architecture

TeleDynamicX Corporate Profile

TeleDynamicX Overview

TeleDynamicX InternationalAnalyticX

Carrier Management

Customer and Vendor Billing

Customer Tariffs

Dial Code Management

InSight Reports and Dashboards

Network Operations Support

Routing Paradigms

Subscriber Number Management

Traffic Agreements

Traffic and Margin Monitoring

Vendor Tariffs

TeleDynamicX US DomesticAnalyticX

Carrier Management

Customer and Vendor Billing

Customer Tariffs

Dial Code Management

InSight Reports and Dashboards

Network Operations Support

Routing Paradigms

Subscriber Number Management

Traffic Agreements

Traffic and Margin Monitoring

Vendor Tariffs

Please do not hesitate to contact us should you require further information or wish to initiate

initial discussions and demonstrations.

We look forward to hearing from you.

[email protected]

http://www.teledynamicx.com/
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