We will attempt to solve your problem via over-the-phone troubleshooting. If ‘On Site Support’ or ‘Equipment Replacement’ is required, we will get your confirmation and consent before we proceed.

Free equipment replacement when you choose to renew your service contract with us.

Hassle free: Qualified experts will visit your premise to ensure that your TM service is properly setup so you can enjoy the best experience that TM has to offer. All with just one phone call!

TM certified equipment offers the best experience:

Enjoy the best broadband performance at your

premise with the right equipment, all certified by TM.

THE BENEFITSFREE

ON SITE SUPPORT & EQUIPMENT REPLACEMENT

Call TM Contact Centre when you have a problem with your TM service. *You can also visit any TMpoint outlets.

'On Site Support' at your premise within 24 hours or next business day after appointment confirmed, depending on the issue.

HOW TO ENJOY ON SITE SUPPORT & EQUIPMENT REPLACEMENT

A copy of the RAF will be sent to you via email.

BIL TELEFON & MULTIMEDIA

*RAF : Restoration Acceptance Form

Restoration complete!

If there are charges incurred it will be reflected in your next bill. Reminder: Please do not pay cash to the ‘On Site Support’ team.

RM

We’re updating our 'On Site Support' and 'Equipment Replacement' policy to serve you better and make life easier.

On Site Support‘On Site Support’ is when a TM technical team is sent

to your premise to provide technical support or to

rectify problems with your TM service. Depending on

the cause of the problem, there may be a fee of RM53

(incl. GST) for ‘On Site Support’ service.

Equipment Replacement

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In the event of your TM equipment is faulty and your

warranty period is over, or due to improper usage, you may

choose either:

CONTRAC T

RENEW

WHAT IS IT?

You acknowledge that job has been completed to your satisfaction by signing the RAF.

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Have the faulty equipment replaced for free by renewing your service contract

To purchase TM certified equipment, direct from the ‘On Site Support’ team

For help or more info connect with us via: FB.com/EveryoneConnects Twitter.com/TMConnects Call 100

ON SITE SUPPORT & EQUIPMENT REPLACEMENT

THE EQUIPMENT

SERVICE

Streamyx / Business Broadband

EQUIPMENT TYPEApplicable For one off Payment

Applicable for renewal Service contract

WARRANTY(12 months)

Splitter

HyppTV Remote Control

Modem

DECT Phone

HyppTV Set Top Box

No

No

Yes

Yes

Yes

TM Phone /Fixed Line

UniFi

Single Line Telephone

DECT Phone

HyppTV Remote Control

Residential Gateway (Modem)

DECT Phone

HyppTV Set Top Box

Yes

Yes

No

Yes

Yes

Yes

For help or more info connect with us via: FB.com/EveryoneConnects Twitter.com/TMConnects Call 100