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Telemedicine and First Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional Provider Fee Schedule Lead 1

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Page 1: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine and First Quarter Policy Updates

April 25, 2019

Yvette Christopher, Director of Billing and Reimbursement

Ashley Ciardelli, Professional Provider Fee Schedule Lead1

Page 2: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Objectives

o To review and highlight BWC’s payment for telemedicine

o Highlight first quarter policy updates to the Billing and Reimbursement Manual (BRM)

• Hospital services

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Page 3: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telehealth Telemedicine

Remote

monitoring

Communication

technology-

based services

Store and

forward

eHealth

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Page 4: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine

o Subset of telehealth

o Requires the use of synchronous or live audio/visual conferencing

o Does not include:

• Audio-only telephone.

• Email or fax.

• Store and forward.

• Communication technology-based services. 4

Page 5: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine Providers

o Ohio specific requirements

• Ohio license

• Telemedicine certificate

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Page 6: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine Providers

o Check state-licensure requirements

• Reciprocity

• May require a license in the state

o Reimbursement is contingent upon meeting licensure requirements.

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Page 7: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

BWC Telemedicine Policy

o Parameters

• Synchronous telemedicine only as defined

• Location of care (originating and distant sites)

• Billing

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Page 8: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine Location Limitso Distant site: The location of the physician or

health-care provider that’s providing medical services.

o Originating site: The location where the patient is physically located at the time when services are being performed.

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Page 9: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

BWC Telemedicine Policy

o Eligible originating sites

• Provider office/clinic

• Hospital

• Nursing home

• Private location at the employer’s site

o Not eligible: Home

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Page 10: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine Billing Requirementso Place of Service Code 02 – telemedicine

• Distant-site use only

• Originating site bills actual place of service for the location.

o Modifier-95: Synchronous telemedicine service

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Page 11: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Telemedicine

o BRM-09 Telemedicine policy

o Originating facility fee

o 41 services on the professional provider fee schedule

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Page 12: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Updates to the BRM

o Quarterly updates

• Published on the last business day of each quarter

o Goal: To reformat policies into the technical format and provide ease of provider navigation

o Policies can be new, revised, reformatted or republished.

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Page 13: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

o New/Revised/Updated Policies

Locating BRM Policies

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Page 14: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

First Quarter Policy Updates

o Hospital Services Policy

o Timed-code Service Policy

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Page 15: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Accessing Past Webinars

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Page 16: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Hospital Policy

o Updated to technical-policy format

o Key changes

• Notification of emergency inpatient hospitalizations

• Accepted bill types

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Page 17: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Notification

o Required data elements • Injured worker’s full name

• Injured worker’s claim number, if available

• Date of emergency admission

• Date of notification

• Hospital name

• Hospital contact name and title

• Hospital contact phone number

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Page 18: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Notification

o Acceptable forms of notification

• Email

• Fax

• Person-to-person phone conversation

o Voice message does not satisfy the requirement.

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Page 19: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Hospital Policy

o Electronic submission of facility bills (111 or 131)

o Bill types – hard-copy submission only

• Late charges (01X5)

• Replacement of prior bill (01X7)

• Void (01X8)

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Page 20: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Upcoming Events

Date Title

April 26 -27 BWC’s Medical and Health Symposium

May 28 Best clinical practices for opioid use

June 26 Understanding workers’ compensation International

Classification of Diseases coding for the provider’s office

July 2 Navigating the Billing and Reimbursement Manual Quarterly

update - Second Quarter

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Page 21: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Questions

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Page 22: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

BWC Contacts

Contact information following today’s webinar

[email protected]

• 1-800-477-2292

• Via chat from our website, www.bwc.ohio.gov

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Page 23: Telemedicine and First Quarter Policy Updates€¦ · Quarter Policy Updates April 25, 2019 Yvette Christopher, Director of Billing and Reimbursement Ashley Ciardelli, Professional

Looking for reminders, updates, tips and

breaking news on workers’ compensation?

Follow us on Twitter!twitter.com/ohiobwc

@OhioBWC

facebook.com/ohioBWCFraud ohiobwcfraud.wordpress.com

Our special investigations department also uses social media in its

efforts to detect and deter workers’ compensation fraud