Digitalization through agility

CIO, Ulrica Holmgren

CMO, Christian Thrane

Telenor Sweden

About Telenor Sweden

• Swedens most digital customers

• Training 300 000 children to be responsible online

• Trained all leaders in Innovators Method

• 47% female leaders in IT

Pace is up

0.75

Facebook

iPod

TV

Radio

Twitter

1

4

13

38

5 10 15 30 35 40

Pokémon Go 0.05 (19 days)

Years to reach 50 million users

Complexity is high

The days of what and how are over

Case 2

Back end: The

fixed legacy

Case 1

Front end: The

digital brand

Building a new digital business – Vimla 2.0

• Purely digital, growing fast, NPS above 60

• Outside the office

• Cross-functional

• Quick iterations

• Time-capped sprints

• Validating with customers

Case 1

Front end: The

digital brand

Case 2

Back end: The

fixed legacy

Back end: The fixed legacy

Implementing E2E agile development within the

fixed value chain

• From 7 months to 6 weeks leadtimes

• Incident levels down by 52%

• Increased engagement level from 60-> 70 % in

one year

Marketing

+ IT

Learn along the ride

Change - pocket by pocket

Manage risk

Manage autonomous teams

Scale requires new

leadership & governance

Thank you