Language function bank

Telephoni

ngAnswerin

(Name of the company) Good morning.(Name of the company) Can I help you?

InIroclucing

This is (name).(Name) speaking.This is (name) speaking.This is (name) from (name of the company).

Asking to speak to someone

I'd like to speak to (name / department), please. Can you put me through to (name / department)?Can / Could I speak to (name / department), please?

e Connecting the caller

Hold on a minute, I'll put you through.The line is engaged / busy. Do you want to hold? Will you hold or will you call back later?Could you hold on?

Offering to take a message

Can I take a message?Would you like to leave a message?

Asking to leave a message

Could I leave a message?Could you take a message?

0 Saying reason for callingI'm calling / phoning about...

Making an appointment

When could we meet?

When would be convenient / possible for you?

Would Monday suit you / be OK

for you?Yes, Monday would be fine.No, I'm afraid I'm busy then.

o ClosingNice talking to you.I'll check and let you know.Thanks for your help.Fine / Great / OK.Goodbye (then / for now). (Nome della ditta) Buon giorno. (Nome de//a ditta) Desidera?

Sono (nome della persona).

Sono (nome della persona). Sono (nome della persona). Sono (nome della persona) della (nome della ditta).

Vorrei parlare con (nome della persona / reparto), per favore. Mi puo passare (nome della persona / reparto)?Posso / Potrei parlare con (nome della persona / reparto), per favore?

Lin attimo prego. Glielo passo.La linea e occupata. Vuole attendere? Vuole attendere o chiama piu tardi? Potrebbe attendere?

Posso prendere un messaggio? Vuole lasciare un messaggio?

Potrei lasciare un messaggio? Potrebbe prendere un mess

aggio?

Telefono per...

Quando potremmo incontrarci? Quando le andrebbe bene? Lunedi le andrebbe bene?

Si, lunedi andrebbe bene.No, temo di essere impegnato.

E stato un piacere parlare con lei. Controllo e le faro sapere.

Grazie per l'aiuto.Bene.

Arrivederci (allora / per ora).

Complete these sentences with an appropriate word.

1 I think we really

need to meet.

When would be

...................for you?

2 Can you put me....................................Purchasing

Department, please?

3 The line is .........................................want to hold?

4 Could I ...............................................Ms Stradford, please?

5 ................................on a minute, I'll put you through

6 I'm...............................about our last order.

7 Swiftair Ltd. Can I ...................you?

8 Nice ..................................................you on Wednesday

at ten.

9 This is Don Brown....................

10 Mr Jefferson is in a meeting.

to the Sales Department. Would you like toa message?