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Telephone Doctor
Customer Service Training

The Service Mentality

Listening Skills

Questioning Techniques

From Curt to Courteous

Five Forbidden Phrases

Six Cardinal Rules of Customer Service

Telephone Doctor
Customer Service Training

Proactive Customer Service

Essential Telephone Skills

Seven Keys to a Positive Mental Attitude

Six Steps to Service Recovery

Business Friendly Customer Service

Influencing the Interaction

Telephone Doctor
Customer Service Training

Killer Words of Customer Service

How to Handle the Irate Customer

Essential Elements of Internal Customer Service

That's Just Rude

Maintaining Customer Relationships

Telephone Doctor
Customer Service Training

Selling Skills

A-H

I-Q

R-Z

Telephone Doctor
Customer Service Training

CERTIFICATES

Local Exchange Telephone Service

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