telisca desktop popup - caller info on your computer desktop - cisco ip phone application

8/14/2019 telisca Desktop Popup - caller info on your computer desktop - cisco IP Phone application

1/4

TELISCA 1/4

Cisco Unified CommunicationsManager

CTI integration solution

Telisca Desktop Popup

[email protected] : +33(0)9 53 77 21 57

www.telisca.com
mailto:[email protected]:[email protected]://www.telisca.com/http://www.telisca.com/mailto:[email protected]


2/4

DSKPOPUP_EN.doc 13/04/11 Page 2 sur 4

1 Desktop Popup overview1.1 Architecture

Desktop Popup is a Popup solution (caller information popup) on PC, interfaced Cisco UnifiedCommunications Manager. It makes it possible to search a customer contact, on incomingcall, based on the calling number, in a Web based or thick client CRM or custom application.

The solution is based on telisca CTI Server used. This CTI Server is connected to the CTICisco Manager via JTAPI interface. It exploits the possibilities of a super providerlogin todynamically monitor the IP Phones on which Desktop Popup is running. The administration isthus simplified.

Desktop Popup also makes it possible to dial and hang up from the IP Phone monitored byDesktop Popup. This is useful in case of integration with a CRM application.

Desktop Popup starts automatically at the beginning of the Windows session and isconnected to CTI server by a HTTP request. This request remains on standby until a newtelephony event or a time-out. This interface is accepted by firewalls and proxies.

1.2 Features description1.2.1 Configuration, user interface

- Desktop Popup includes a PC component. Desktop Popup appears minimize in taskbarnotification area.

- When first launched it set the specific user configuration in order to know which phoneto monitor. If CallManager login is synchronized with Windows login, no user action isrequired. Otherwise, the user will have to enter, the first time, his login with eventually

his password or PIN or the IP Phone number.


3/4


4/4

DSKPOPUP_EN.doc 13/04/11 Page 4 sur 4

1.4 RequirementsServer requirements:

Windows 2003 Standard SP2/R2 or Windows 2008 Standard R2,

Microsoft IIS configured,

May run on VMWare ESX virtual machine, Cisco UCS,

Minicmum configuration : Processor 1GHz, 2Go RAM, 20GB disk

Cisco Unified Communication Manager requirements: Versions 4.2x, 5.1x, 6.1x, 7.1x, 8.0x, 8.5x

CTI Manager service activated

Several Desktop Popup client instances can run simultaneously on a Citrix Server.

Desktop Popup run on Microsoft .Net 1.1, 2.0 or 3.0.

Desktop Popup UI is available in English and French.

telisca desktop popup - caller info on your computer desktop - cisco ip phone application

Documents