Clifford Chance, world's leading international Law Firm, will present a case study during the Telecom Expense Management conferences in the Netherlands at the 14th of March 2012. Global Mobile Telecom Services Management Clifford Chance (world's leading international Law Firm) has first deployed a global TEM strategy in 2008. In his presentation, Anthony Vigneron will share his initial objectives and achieved results after managing the program for 4 years. A clear vision of realizing professional wireless mobility management within a global organization. Move from an ad-hoc activity with limited understanding of telecom usage and costs towards a professional and predictable telecom service management process with a clear focus on the end user while involving practice, country and global management. Find out more about how Ezwim can help you achieve those results! www.ezwim.com
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Clifford Chance
Your Path to Mature Mobile Services Management
Clifford Chance 2
Clifford Chance is one of the world’s leading law firms, with 34 offices in 24 countries and some 3,200 legal advisers
Creative, “Smart” way of thinking
A global firm- Only the best people - Huge importance on teamwork- Excellent resources for cost-effective support services
Presenter
Presentation Notes
As a global firm, we take an integrated, full service approach which spans continents, cultures and time zones, jurisdictions, practice areas and industry sectors. We recruit only the best people at all levels of the business. We place a huge importance on teamwork. Our resources are second-to-none, thanks to our investment in the transference of global knowledge, skills, technology and know-how. We pride ourselves on our creative, 'smart' way of thinking - whether it's in how we analyse instructions and set up our legal teams, how we find the optimal solutions to complex business issues, how we approach billing, how we service our clients' on-going needs and how we work with rather than just for them. No matter how challenging or complex the mandate, we are not satisfied until we have delivered the highest quality, most commercially effective legal advice. Among the market-leading initiatives that keep us – and our clients - at the cutting edge of legal services are: A cost-effective support service for our lawyers through our specialist centre in India A centralised administrative, business research, analytic and IT centre, also in India, which keeps costs down through efficiencies and budget control An in-house learning and development centre, the Clifford Chance Academy, which builds the legal and business skills of the firm's employees An active and well-respected thought leadership programme, which engages senior lawyers with those responsible for setting the political and economic agenda A leading corporate responsibility programme, focused on our people, our communities and the environment, which frequently finds us working on projects in tandem with our clients Our Consumerisation Strategy is ready to deliver on our Mobility objectives, benefiting from our investments in building a global Smartphone platform supported by global management service from over 35 Mobile Service Providers
Clifford ChanceClifford Chance
#1 Plot your Path
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Clifford ChanceSource: Gartner Wireless & Mobile Symposium 2008, London - Brian Gammage, Anthony Vigneron 4
Unpredictable Several IT
groups responsible
Reacting to user alerts
No cost management
Global, Mature Mobile Services:#1 Plot your Path
Level 1Ad-Hoc
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation self-evaluate and plan a path to mature Mobile Services Management, we have defined a Maturity curve in 5 stages, aiming to reach user-focused mobile services management. Note that not all organisations will require to reach user-focused services, but in general with an increasing number of users and mobile device fleet, a natural progression towards mature Mobile Services Management will occur. Action Item: using this Mobile Services Management maturity curve, self-evaluate and position your organisation on one of the Level. Validate your Organisation’s needs and plan your path to User-focused Mobile Services Management by plotting milestones, check your progress and review regularly for technology changes and service delivery models.
Clifford ChanceSource: Gartner Wireless & Mobile Symposium 2008, London - Brian Gammage, Anthony Vigneron 5
Management by component
Incident management initiate problem management
No usage cost management
Owns assets
Global, Mature Mobile Services:#1 Plot your Path
Level 2Ad-Hoc
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation self-evaluate and plan a path to mature Mobile Services Management, we have defined a Maturity curve in 5 stages, aiming to reach user-focused mobile services management. Note that not all organisations will require to reach user-focused services, but in general with an increasing number of users and mobile device fleet, a natural progression towards mature Mobile Services Management will occur. Action Item: using this Mobile Services Management maturity curve, self-evaluate and position your organisation on one of the Level. Validate your Organisation’s needs and plan your path to User-focused Mobile Services Management by plotting milestones, check your progress and review regularly for technology changes and service delivery models.
Clifford Chance
Capacity planning Predictive
analysis Mature
configuration/provisioning management
Usage and rental cost
Infrastructure consolidation
Service class
Source: Gartner Wireless & Mobile Symposium 2008, London - Brian Gammage, Anthony Vigneron 6
Global, Mature Mobile Services:#1 Plot your Path
Level 3Proactive
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation self-evaluate and plan a path to mature Mobile Services Management, we have defined a Maturity curve in 5 stages, aiming to reach user-focused mobile services management. Note that not all organisations will require to reach user-focused services, but in general with an increasing number of users and mobile device fleet, a natural progression towards mature Mobile Services Management will occur. Action Item: using this Mobile Services Management maturity curve, self-evaluate and position your organisation on one of the Level. Validate your Organisation’s needs and plan your path to User-focused Mobile Services Management by plotting milestones, check your progress and review regularly for technology changes and service delivery models.
Clifford Chance
User SLAs Real-time
service provisioning
Service owners drive business innovation
Flexible infrastructure for business applications
Usage-based costs
Source: Gartner Wireless & Mobile Symposium 2008, London - Brian Gammage, Anthony Vigneron 7
Global, Mature Mobile Services:#1 Plot your Path
Level 4Service-Focus
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation self-evaluate and plan a path to mature Mobile Services Management, we have defined a Maturity curve in 5 stages, aiming to reach user-focused mobile services management. Note that not all organisations will require to reach user-focused services, but in general with an increasing number of users and mobile device fleet, a natural progression towards mature Mobile Services Management will occur. Action Item: using this Mobile Services Management maturity curve, self-evaluate and position your organisation on one of the Level. Validate your Organisation’s needs and plan your path to User-focused Mobile Services Management by plotting milestones, check your progress and review regularly for technology changes and service delivery models.
Clifford Chance
Service ownership end to end
IT organization by service
end to end Service SLAs
Service costs by category of service
Integration analysis
Infrastructure virtualisation
Source: Gartner Wireless & Mobile Symposium 2008, London - Brian Gammage, Anthony Vigneron 8
Global, Mature Mobile Services:#1 Plot your Path
Level 5User-Focus
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation self-evaluate and plan a path to mature Mobile Services Management, we have defined a Maturity curve in 5 stages, aiming to reach user-focused mobile services management. Note that not all organisations will require to reach user-focused services, but in general with an increasing number of users and mobile device fleet, a natural progression towards mature Mobile Services Management will occur. Action Item: using this Mobile Services Management maturity curve, self-evaluate and position your organisation on one of the Level. Validate your Organisation’s needs and plan your path to User-focused Mobile Services Management by plotting milestones, check your progress and review regularly for technology changes and service delivery models.
Clifford ChanceClifford Chance
#2 (re) Design Your Services
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Clifford Chance
Global, Mature Mobile Services: #2 (re) Design Your Services
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Recommendations• #1 Know Your Current Position
• #2 Contain Chaos
• #3 Organise for Excellence
• #4 Focus on Quick Wins
• #5 Challenge Suppliers
• #6 New Governance
Presenter
Presentation Notes
Client Issue: How should organisations plan a path to mature Mobile Services Management? To assist your organisation progress on the path to mature Mobile Services Management, we have identified key recommendations: #1 Know Your Current Position: Telecom Spend is still out of control in most organisations #2 Contain Chaos -Put in place Procurement policies #3 Organise for Excellence Normalise Data on global basis despite local & regional challenges (Currencies, data format, languages, etc.) #4 Focus on Quick Wins #5 Challenge Suppliers #6 New Governance Central Procurement and global services management capabilities (TEM) Vendor management: put in place a central/local management capability from both carriers and your organisations Action Item: using these recommendations, plan for your key milestones on your Global Mobile Services Management roadmap, check your progress and review regularly as mobile technology changes may require updates to your service delivery models.
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#3 A Taste of the Results!
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Clifford Chance
… Programme started in 2009 and ongoing
… We know our Metrics
… Central, Global Procurement
… Tight Governance Partnership
... There’s always more Optimisation!
Global, Mature Mobile Services: #3 A Taste of the Results!
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40%
Savings identifiedin 6 hours with TEM
10%
Savings Impact with reporting to users
Presenter
Presentation Notes
Key Metrics: Carriers & Contracts Subscriptions & Types Cost Allocation breakdown (Global/Country/Office/Cost-Centre/Users) Cost sources (usage/plans, usage types, etc.) More Optimisation in pipeline: Automate and Enforce Process-driven management (provisioning, deprovisioning, changes) Action Item: How do you compare? What else will you be able to achieve? What KPIs will you be targeting?
