tems™ box office v1 -...

Using Box Office Reports

© InfoVista Sweden AB, 2000-2017. All rights reserved. of 168 21 July 2017

TEMS™ Box Office v1.10

Using Box Office

Reports

Document: BO-0002-Q

Created by: EWJP

Status: Released



Copyright © InfoVista Sweden AB, 2000-2017. All rights reserved. Unauthorized copying, distribution and use of the

document or its content is strictly prohibited. All registered trademarks, quotes, products or service names are

acknowledged.

Note: In this guide the term "Monitor Master" refers to the InfoVista product "TEMS Monitor Master".

InfoVista Sweden AB

Laboratorgränd 3, 931 62

Skelleftea, Sweden

TEMS Monitor Master is part of the TEMS Portfolio, from InfoVista.

www.infovista.com

Applicability This document applies to the use of Box Office v1.10 with Monitor Master v10.4.4.

Version Overview

Version Date Author Modification

1.0 21/07/2017 EWJP Initial release

Information in this document is subject to change without notice. For the latest version, please visit

https://customerportal.tems.infovista.com

Document Management

File name: using_reports.pdf

Pages: 168

Released on: 21/07/2017

Approved by: GJ

http://www.infovista.com/

https://customerportal.tems.infovista.com/



Table of Contents CHAPTER 1 - INTRODUCTION .................................................................................................................................... 6

NEW IN BOX OFFICE V1.10 ............................................................................................................................................... 6

BOX OFFICE ...................................................................................................................................................................... 7

SOME KEY BOX OFFICE TERMS ......................................................................................................................................... 9

TIMES AND TIME ZONES .................................................................................................................................................... 9

THIS GUIDE ..................................................................................................................................................................... 10

OTHER GUIDES ................................................................................................................................................................ 10

CHAPTER 2 - USING BOX OFFICE ............................................................................................................................ 12

LAUNCHING BOX OFFICE ................................................................................................................................................ 12

THE BOX OFFICE USER INTERFACE ................................................................................................................................. 16

THE BOX OFFICE MENU BAR .......................................................................................................................................... 16

THE BOX OFFICE SIDEBAR .............................................................................................................................................. 20

CHAPTER 3 - USING DASHBOARDS ......................................................................................................................... 22

LAUNCHING A DASHBOARD ............................................................................................................................................ 22

DASHBOARD CONTROLS ................................................................................................................................................. 26

USING A REPORT ............................................................................................................................................................. 32

CHAPTER 4 - THE BOX OFFICE DASHBOARDS ................................................................................................... 44

WELCOME DASHBOARD (ARGO.BOXOFFICE.TODAY.XML) ............................................................................................ 44

USERS DASHBOARD (ARGO.BOXOFFICE.USERS.XML) .................................................................................................... 45

CHAPTER 5 - THE PROJECTOR DASHBOARDS.................................................................................................... 47

PROJECTOR DASHBOARDS .............................................................................................................................................. 47

SCREENING ROOM DASHBOARD (ARGO.MMPROJECTOR.PERIOD.!ENTRYPOINT.SCREENINGROOM.XML) ..................... 49

RESULT OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.PERIOD.!ENTRYPOINT.OVERVIEW.XML) .............................. 51

MAP OF THE WORLD DASHBOARD (ARGO.MMPROJECTOR.PERIOD.!ENTRYPOINT.MAPOFTHEWORLD.XML) .............. 53

AVAILABILITY FILMSTRIP DASHBOARD (ARGO.MMPROJECTOR.PERIOD.AVAILABILITY.FILMSTRIP.XML) .................... 55

AVAILABILITY GRAPH DASHBOARD (ARGO.MMPROJECTOR.PERIOD.AVAILABILITY.GRAPHS.XML) ............................. 56

METRIC FILMSTRIP DASHBOARD (ARGO.MMPROJECTOR.PERIOD.METRIC.FILMSTRIP.XML) ......................................... 57

METRIC GRAPHS DASHBOARD (ARGO.MMPROJECTOR.PERIOD.METRIC.GRAPHS.XML) ................................................ 58

METRIC GRAPHS FOR OPERATOR DASHBOARD (ARGO.MMPROJECTOR.PERIOD. METRIC.OPERATOR.GRAPHS.XML) .... 60

COMPLETED TASKS DASHBOARD (ARGO.MMPROJECTOR.PERIOD.COMPLETEDTASKFILMSTRIP.XML) ......................... 62

AVAILABILITY BY TERMINAL DASHBOARD (ARGO.MMPROJECTOR.SYSTEM.AVAILABILITY.TERMINAL.XML) ............. 64

AVAILABILITY BY AGENT DASHBOARD (ARGO.MMPROJECTOR.SYSTEM.AVAILABILITY.AGENT.XML) ........................ 66

AVAILABILITY BY OPERATOR DASHBOARD (ARGO.MMPROJECTOR.SYSTEM.AVAILABILITY.OPERATOR.XML) ............ 67

INTERACTIVE MODE CALL FILMSTRIP DASHBOARD (ARGO.MMPROJECTOR.SERVICE.INTERACTIVEMODE.CALLPIVOTS.XML)

........................................................................................................................................................................................ 68

INTERACTIVE MODE CALL OVERVIEW DASHBOARD

(ARGO.MMPROJECTOR.SERVICE.INTERACTIVEMODE.CALLOVERVIEW.XML) ............................................................... 70

MMS SERVICE OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.SERVICE.MMS.OVERVIEW.XML) .............................. 73

MMS SERVICE KEY METRICS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.METRICS.MMS.XML) ............................ 74

MMS TEST RUNS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.MMS.TESTRUN.LIST.XML) ...................................... 76



SMS SERVICE OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.SERVICE.SMS.OVERVIEW.XML) ................................. 83

SMS TEST RUNS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.SMS.TESTRUN.LIST.XML) ......................................... 84

VMOS OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.SERVICE.VMOS.GRAPHICALSUMMARY.XML) ...................... 91

VMOS TEST RUNS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.VMOS.TESTRUN.LIST.XML) .................................. 94

VOICE SERVICE OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.SERVICE.VOICE.OVERVIEW.XML) ............................ 95

VOICE TEST RUNS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.VOICE.TESTRUN.LIST.XML) ..................................... 97

WAP SERVICE OVERVIEW DASHBOARD (ARGO.MMPROJECTOR.SERVICE.WAP.OVERVIEW.XML) ............................. 103

WAP TEST RUNS DASHBOARD (ARGO.MMPROJECTOR.SERVICE.WAP.TESTRUN.LIST.XML) ..................................... 104

PROJECTOR CLICK-THROUGH DASHBOARDS ................................................................................................................. 106

TESTRUN SUMMARY DASHBOARD (ARGO.MMPROJECTOR.TESTRUN.SUMMARY.XML) ............................................... 106

STORYBOARDER TESTRUN SUMMARY DASHBOARD

(ARGO.MMPROJECTOR.TESTRUN.TESTRUNSUMMARY.STORYBOARDER.XML) ............................................................ 109

TESTRUN LIST DASHBOARD (ARGO.MMPROJECTOR.TESTRUN.LIST.XML) ................................................................... 113

VMOS TEST DETAIL DASHBOARD (ARGO.MMPROJECTOR.SERVICE.VMOS.TESTRUN.DETAIL.XML) ........................ 114

CHAPTER 6 - THE AGENT DASHBOARDS ............................................................................................................ 118

AGENT DASHBOARDS .................................................................................................................................................... 118

SCREENING ROOM DASHBOARD (ARGO.MMAGENT.!ENTRYPOINT.SCREENINGROOM.XML) ....................................... 118

RESULT OVERVIEW DASHBOARD (ARGO.MMAGENT.PERIOD.!ENTRYPOINT.OVERVIEW.XML) ................................... 120

MAP OF THE WORLD DASHBOARD (ARGO.MMAGENT.PERIOD.!ENTRYPOINT.MAPOFTHEWORLD.XML) .................... 122

CONTENT SUMMARY DASHBOARD (ARGO.MMAGENT.CONTENTSUMMARY.XML) ...................................................... 124

AVAILABILITY FILMSTRIP DASHBOARD (ARGO.MMAGENT.PERIOD.AVAILABILITY.FILMSTRIP.XML) ......................... 126

AVAILABILITY GRAPH DASHBOARD (ARGO.MMAGENT.PERIOD.AVAILABILITY.GRAPH.XML) .................................... 127

ETSI KPI GRAPH DASHBOARD (ARGO.MMAGENT.PERIOD.ETSI.GRAPHS.XML) ........................................................ 127

COMPLIANCE AND INTEROPERABILITY DASHBOARD

(ARGO.MMAGENT.PERIOD.ISSUE.COMPLIANCEANDINTEROPERABILITY.XML) ........................................................... 130

METRIC FILMSTRIP DASHBOARD (ARGO.MMAGENT.PERIOD.METRIC.FILMSTRIP.XML) .............................................. 131

METRIC GRAPHS DASHBOARD (ARGO.MMAGENT.PERIOD.METRIC.GRAPHS.XML) ..................................................... 132

TIMING GRAPHS DASHBOARD (ARGO.MMAGENT.PERIOD.TIMING.GRAPHS.XML) ....................................................... 135

TESTRUN SUMMARY DASHBOARD (ARGO.MMAGENT.TESTRUN.SUMMARY.XML) ...................................................... 136

TESTRUN DETAIL DASHBOARD (ARGO.MMAGENT.TESTRUN.DETAIL.XML) ................................................................ 138

TESTRUN SITEMAP DASHBOARD (ARGO.MMAGENT.TESTRUN.SITEMAP.XML) ............................................................ 141

CONTENT VISUALIZATION DASHBOARD (ARGO.MMAGENT.TESTRUN.VISUALISATION.XML) ..................................... 142

AGENT CLICK-THROUGH DASHBOARDS ........................................................................................................................ 142

COMPLIANCE ISSUE LIST DASHBOARD (ARGO.MMAGENT.PERIOD.ISSUE.COMPLIANCELIST.XML) ............................. 142

INTEROPERABILITY ISSUE LIST DASHBOARD (ARGO.MMAGENT.PERIOD.ISSUE.INTEROPERABILITYLIST.XML) .......... 144

TESTRUN LIST DASHBOARD (ARGO.MMAGENT.PERIOD.TESTRUN.LIST.XML) ............................................................. 145

CHAPTER 7 - THE QMSERVER EVENT DASHBOARDS ..................................................................................... 147

QMSERVER EVENT DASHBOARDS ................................................................................................................................ 147

EVENT LOG OVERVIEW DASHBOARD (ARGO.MMSERVEREVENT.ENTRY.OVERVIEW) ................................................. 147

EVENT LOG DETAIL DASHBOARD (ARGO.MMSERVEREVENT.LISTING.DETAIL.XML) .................................................. 148

CHAPTER 8 - THE QMSERVER SYSTEM DATA DASHBOARDS ...................................................................... 150

QMSERVER SYSTEM DATA DASHBOARDS .................................................................................................................... 150



QMSERVER BUSY RESOURCES DASHBOARD (ARGO.MMQMSERVERSYSDATA.BUSYRESOURCES.XML) ................... 150

QMSERVER RESOURCES DASHBOARD (ARGO.MMQMSERVERSYSDATA.RESOURCES.XML) ...................................... 151

QMSERVER RESOURCE USAGE DASHBOARD (ARGO.MMQMSERVERSYSDATA.RESOURCEUSAGE.XML) ................... 153

QMSERVER SYSTEM DATA CLICK-THROUGH DASHBOARDS ........................................................................................ 156

QMSERVER TASK DETAILS DASHBOARD (ARGO.MMQMSERVERSYSDATA.TASKDETAILS.XML) .............................. 156

APPENDIX A - USING IPHONE CONNECTIVITY ................................................................................................ 158

USING BOX OFFICE DASHBOARDS FROM YOUR IPHONE ................................................................................................ 158

APPENDIX B - THE GOOGLE EARTH PLUG-IN .................................................................................................. 160

INSTALLING THE GOOGLE EARTH PLUG-IN ................................................................................................................... 160

INDEX ............................................................................................................................................................................. 163


Chapter 1 - Introduction

This guide describes how to use Box Office Dashboards and Reports: how to run them, use the controls they

provide, and interpret the results they produce.

It describes the supplied Standard Reports in detail, with example output. You probably also have access to

Custom Reports, created by your own Box Office Developers or a third party. While the details of such reports are

obviously outside the scope of this guide, its general advice on using Box Office reports will help get you started.

It is mainly intended for Box Office Users i.e. staff who run, use or consume the information provided by Box

Office reports, although it may also be of interest to your Box Office Administrator and Developers.

Monitor Master 10.4.4 is compatible with Box Office v1.8 and v1.10.

This guide describes Box Office v1.8 in detail - for a summary of the extra features in v1.10, see Box Office v1.10.

In this Chapter:

Box Office v1.10

Box Office

Some key terms

Times and time zones

This guide

Other guides

New in Box Office v1.10 The upgrade from v1.8 to v1.10 offers a number of bug fixes and minor enhancements, listed below. These changes

are not reflected in the Box Office user guides at this time.

Graphs

Extra formatter features: to control line thickness

Line legends: corrects a bug where lines without any markers were displayed as areas (not lines) in the

legend

GDI plotting: new option to improve the anti-aliasing of curves

Legend row/columns: new option to control the number of rows and columns used in a legend

Legend location: new option to display the legend in the top, center of the graph

Top space: new option to set the space above the graph - useful with a top-center legend

Viewlets

Text viewlet: new option to control the display of the title bar

Text viewlet: new option to enable advanced substitutions such as formatters and parameter values

Text viewlet: two new fields to output the time now e.g. to timestamp a report

A new Maps3 viewlet: replaces the old (now unsupported by Google) Map viewlet. Uses the current Google

Maps v3 API, supporting additional point formats, API type and Account type parameters



A Web.config option to remove the Connection string option from the Viewlet's Query menu - to help

preserve security

If a Viewlet generates multiple SQL queries, they will all be displayed in the Viewlet's Query menu

Formatters

TimeSpan formatter: new formatter to display timespans (durations) in a variety of formats

Text expansion: use simple if then else constructs

Reporting (Jobs)

Email signatures: option to add a simple text signature to emailing a report

Hide raw data: option to suppress the raw data table when emailing a report

Tidier reports: unwanted icons and customizations are no longer included when emailing a report

Logging

Log configuration has been simplified

Logging has been made more reliable

Additional verbose logging option and additional logging around SQL queries for debugging

Parameters

Start and end time rounding: options to round start and end times to the nearest aggregation point

Additional aggregations: additional aggregations (2, 3, 6 and 12 hours; weekly) - available in the following

primitives only:

Argo.MMProjector.Messages

Argo.MMProjector.Metrics

Argo.MMProjector.Testruns

Argo.MMProjector.Testruns.Unfocussed

Primitives

JSON primitives

XML primitives

Box Office This guide describes how to use the main Monitor Master reporting engine, Box Office, to produce and use

reports.

We supply Standard Reports with Box Office to get you started, but you probably also have access to Custom

Reports, developed by your own organization. This guide describes how to use Box Office Reports in general and

describes each of the Standard Reports in more detail.

For detailed information on your Custom Reports, contact your development department.

Box Office Reports can be designed to deliver the exact level of detail you want - anything from a global overview

to details from a single testrun - and provide a range of controls to select the time period, agent, plan, test, or

metric of interest.



Dashboards and Reports

Box Office always outputs data via a Dashboard. Dashboards can produce a live interactive summary of your data

using graphs and dials - that most users would call a Dashboard. But Dashboards can also be designed to produce

detailed data in a format suitable for printing by using tables and lists - that most users would call a report.

The types of report on offer include...

Bar, line, area, pie and Gantt charts - in 2D or 3D

Radar plots and gauges

Maps, lists, filmstrips, and pivot tables

Text, links, trees and web pages

Bar, line, area, pie and Gantt charts - in 2D or 3D

Radar plots and gauges

Maps, lists, filmstrips, and pivot tables



Text, links, trees and web pages

Reports can be set to update automatically so the results are always fresh, and provide click-through so you can

click on a result of interest to get more detail.

Some key Box Office terms While we use the term Report rather loosely, a Report is really the output from running a report template or design

- a Dashboard - with the data you want to report on i.e. you run a Box Office Dashboard to produce a Report.

Dashboards can provide a highly visible summary view of key data, rather like the Dashboard on a car - or a

detailed graph - or a lengthy text report, more suitable for printing - or anything in between.

A Dashboard consists of one or more separate elements called Viewlets. A Viewlet provides a view of your

selected data, such as a table, graph, or pivot table. A simple Dashboard might consist of a single Viewlet, but will

typically consist of several. A Viewlet can be expanded (visible) or contracted (hidden), or zoomed by clicking its

buttons, so you can choose which views you want to see. Viewlets can also provide facilities such as sorting,

paging, and click-through (to drill down to more detail).

A Dashboard may also have additional user control elements called Parameters. Parameters allow you to filter the

data used for the report, for example to select results from a particular day, Agent, or Test.

When you use a Dashboard, it connects to a database containing the data to report on, its Source. For example, a

Projector Dashboard use a Projector database as its Source - if you have access to more than one Projector, you can

switch between them while using a Projector Dashboard, to produce reports from the different Sources.

Times and time zones A Monitor Master QM installation includes a number of servers and probes, each with its own local clock and time.

These clocks must be kept synchronized or cross-system timings can become inaccurate or totally meaningless.

Monitor Master QM uses NTP to synchronies all probes with the QM Server; QM Server acts as the NTP time

source. For details of NTP setup, see Installing & Managing Monitor Master.

However, a Monitor Master QM installation can include components in widely separated locations, so probes and

servers can be in different time zones, which could lead to confusion. How should we report results, in local (to the

probe/Agent) time, or central (QM Server/Projector) time, or some other standard?

This section will clarify the three simple timing standards used by Monitor Master QM:

QM Server Time

Apparent Time

UTC Time



QM Server Time

The time on the QM Server is the main reference used by a Monitor Master QM system. This is called QM Server

Time and defaults to the Windows time and time zone on the QM Server - although your system administrator can

specify a different time zone for QM use only if required.

Hint: To check the QM Server Time, use the QM Status/System Configuration/View Configuration option.

In reports, times based on QM Server Time are reported as Time fields.

Apparent Time

Each Agent/Probe has its own local time, synchronized with the QM Server Time by the NTP service - but it may

not be the same time. If the probe is in the same time zone as the QM Server, then its local time will be the same

(within a few milliseconds); but if the probe is in a different time zone it will be synchronized to the QM Server

Time plus the offset appropriate for their respective time zones.

The Local Time recorded will thus be the time that a user at that location would report or set their watch to.

In reports, times based on Local Time are reported as Apparent Time fields.

UTC Time

UTC Time is Coordinated Universal Time, a high-precision standard time that is not subject to time zones. When

reports include UTC Time fields, they are directly comparable regardless of the location (time zone) from which

they were reported.

Put simply:

Local time = UTC + offset for time zone

UTC Time is also called Zulu Time and is comparable to GMT (Greenwich Mean Time) for most purposes.

In reports, times based on UTC Time are reported as UTC Time fields.

This guide This guide describes how to use Box Office reports. It consists of the following chapters:

1. Introduction

2. Using Box Office

3. Using Dashboards

4. The Box Office Dashboards

5. The Projector Dashboards

6. The Agent Dashboards

7. The QMServer Event Dashboards

8. The QMServer System Data Dashboards

A. Using iPhone Connectivity

B. The Google Earth Plug-in

Other guides Also see:

Installing & Managing Box Office - how to install and manage the Monitor Master reporting engine, Box

Office



Developing Reports with Box Office - how to develop Custom Reports for TEMS products

And the legacy reporting solutions:

Screening Room Guide - for details of the Agent GUI, which includes reporting on that Agent's results

Projection Room Guide - for details of the Projector GUI, which includes reporting on summary results

reported to that Projector


Chapter 2 - Using Box Office

This chapter provides an introduction to using the Box Office user interface, including logging in and out, menus

and screen layout. For general information on using Dashboards see Chapter 3; for information on the Standard

Reports, see Chapters 4-8.

Launching Box Office

User Interface

The menu bar

The Sidebar

Launching Box Office Monitor Master QM Users will usually launch Box Office from Quality Manager, but can also launch Box Office

from Internet Explorer i.e. without using Quality Manager. This will allow them access to the full range of facilities

they are authorized to use, including launching Box Office Reports.

Monitor Master QM Users can also launch key Box Office Reports direct from within QM as described later - see

Launching a Dashboard.

Launching Box Office Reports from Quality Manager

The usual way to launch Box Office Reports is from Monitor Master Quality Manager:

Login to Quality Manager (see the Quality Manager User Guide if you need help).

Either:

Select the Home option from the Quality Manager Reporting menu.

This will log you in to Box Office and display your Box Office Home page.

Select the Report you want from your Home page, Sidebar or Dashboards menu.

Or, to launch Reports for a specific Source:

Select the Source from the QM Reporting menu: Projector, Agent, Events or Resources.

This will log you into Box Office and display the main Dashboard (report) for that Source in another

window.

You can now select other Dashboards or Sources by using the Sidebar controls.

To close this Dashboard and gain access to the entire menu structure, click the Home button on the

Box Office menu bar.

Or, to launch a specific Report that's been set up as a Quality Manager Favorite:

Select the Favorite to launch, from the Reporting/Favorites menu:



This will launch the Report specified by the Favorite, including the Source and Parameters.

Hint: For information on setting up Box Office Favorites, see the Developing Reports with Box Office guide.

Launching Box Office Reports from Internet Explorer

While Monitor Master QM users will usually launch Box Office Reports from Quality Manager, you can also

launch Box Office direct from Internet Explorer, for example if they don't have access to Quality Manager:

Type the appropriate URL in the IE address bar and press Enter or click the Go button. With a default

install, the URL consists of the server's URL followed by BoxOffice. For example, if your server has a

routable name of OL2, you would type: http://ol2/BoxOffice/

This will display the Login page:

Logging in

If you have a Box Office username and password, type them to login - these will usually be the same as your

Monitor Master QM username and password. (If you don't have a username and password, you may be able to

continue as a Guest User):

Type your username in the User Name box. This has no connection with your Windows username - it might

be the same but will probably be different.

Type your password in the Password box. Again, this has no connection with your Windows password.

If you want this computer to remember your password so you don't have to type it in future, tick the

Remember me checkbox. This makes your login less secure (as anyone who has access to your PC can login

as you if they know your username) so might not be appropriate within your organization.

Click the Log In button.

http://ol2/BoxOffice/



This will display your Dashboards page - a list of all the reports you can use. You might have access to all

Dashboards:

Or you might have access to just those Dashboards appropriate to your Role:

Hint: You can also login by using the Login link, displayed top-right of every page.

Click the Dashboard you want to run.

Note: If you are a Box Office Developer, you will see the same user interface as other Users, but will be able to use

Developer-only facilities, such as the Configure menu options.

Forgot your password?

If you have a Box Office username, but have forgotten your password:

Click the Forgotten password link on the Login page

This will display the Forgot password page:



Type your username and click Submit.

Your password will be emailed to your mailbox - check your mail.

Logging in as a Guest

If the Continue as a guest link is displayed on the Login page, you don't need to login to use Box Office:

Click the Continue as a guest link

This will display the Dashboards page, a list of all reports you can run, like this:

A Guest can run Dashboards just like a logged-in user, but does not have access to any of the additional facilities

that a logged-in user might have. The most obvious difference is that you won't see a Role Favorites folder (like

Executive Dashboards in the previous screenshot) but neither will you be able to annotate Dashboards, or edit

them.

Note: If the Continue as a guest link is not displayed on the Login page, Guest login is disabled in your

installation; you must login to use Reports.

Logging out from Box Office

Box Office will log you out automatically if you haven't used it for a while (approximately 15 minutes), to help

preserve security. You should also log out manually if you have finished making changes.

To log out:

Click the Logout link, shown top right of every Box Office window, next to your login name:



Once logged out, you may be able to continue using Box Office as a Guest User (depending how your System

Administrator has configured security) - to use Dashboards, Favorites, and Links. Or you may have no access at all

until you login again.

The Box Office User Interface Box Office pages are displayed by your web browser. They consist of three main elements:

1. The menu bar, near the top of the page, provides your main menu options (Home, Dashboards, Configure,

etc). See The Menu bar

2. The sidebar, on the left side of the page, provides context-sensitive options (in the example above, a list of

the Dashboards available). See The Sidebar

3. The main panel, on the right side of the page, contains the main content, such as the report you are viewing

or list of items to choose from. See Chapter 3, Using Dashboards.

These elements are not all present on every page. For example, the designer of a Dashboard may hide the Sidebar

when it's run, to make more room to display the results.

You use the reporting facilities by choosing options from the main menu or sidebar, and clicking links or buttons in

the main panel.

Tooltips

Reports have Tooltip Help built in. For more information on a data point, move the mouse pointer to it and wait a

few seconds for a Tooltip to be displayed.

For example, the tooltip for a data point on a graph shows its value:

The Box Office Menu bar The Box Office Menu bar provides access to your main menu options, from any Box Office page:



Home: return to your Home page

Dashboards: use your Dashboards and Favorites

Configure:create and maintain Dashboards and the other Framework items

Tools:use Wizards, clear your data cache, refresh your Framework cache, analyze, backup, or upgrade the

Framework

Links: easy access to other web-based applications, such as Monitor Master Screening Room

Account: login, new user, forgot password

Help: access Help information

The options in italic are for Box Office Administrators and Developers only. These options are described in the

Developing Reports with Box Office guide - you can ignore them if you are a Box Office User.

Selecting a menu option

To display the options in a Box Office menu:

Move the mouse pointer to the menu name on the menu bar. Its options will drop down, like this:

An option that ends with a leads to a submenu - move the mouse pointer to the option to display the

submenu:

Click an option to choose it:

You can also click the Home menu button to display the Home page, or the Dashboards buttons to display the

Dashboards page.



The Box Office Home menu

The Home menu button takes you to the current Home page (the Login page if you're a Guest; the Dashboards

page if you've logged in).

The Box Office Dashboards menu

The Dashboards menu lists all the Dashboards you can use, in a number of submenus. The default submenus are:

Favorites - lists your Favorites - Dashboards with a Source pre-selected. This is initially empty, but you can

easily add reports to the list

This Dashboard - provides options to create a simple PDF from the current report

Box Office - lists Dashboards designed to access data on your Box Office Server

Monitor Master Agent - lists Dashboards designed to access data on a Monitor Master Agent

Monitor Master Projector - lists Dashboards designed to access data on a Monitor Master Projector

Monitor Master QMServer Events - lists Dashboards designed to access events data on a Monitor Master

QM Server

Monitor Master QMServer SysData - lists Dashboards designed to access system data on a Monitor Master

QM Server

You may see other submenus if additional Dashboards are installed on your system.

Dashboards / Favorites

This sub-menu lists your Favorites, frequently-used Dashboards with a Source pre-selected. Select a Favorite to

connect to the Source and run the Dashboard.

For more information on using Favorites, see Launching a Dashboard from a Favorite.

Dashboards / This Dashboard

Provides two options to create a PDF from the current report, for you to file as a permanent record, print, email,

etc:

Create PDF (without menus) - creates a PDF from the Viewlet output only

Create PDF (with menus) - creates a PDF from the entire Dashboard page (page title, menus, sidebar and

Viewlets)

Dashboards / Box Office

This sub-menu lists all Dashboards that connect to a Monitor Master Box Office Server as Source. Select a

Dashboard from the menu to run it (you shouldn't need to select a Source as you should only have one Box Office

Server). The standard Box Office Dashboards are described in Chapter 4.

For more information on launching a Dashboard, see Launching a Dashboard.

Dashboards / Monitor Master Agent

This sub-menu lists all Dashboards that connect to a Monitor Master Agent as Source. Select a Dashboard from the

menu and a list of Agent Sources will be displayed. Select the one to use and run the Dashboard. The standard

Agent Dashboards are described in Chapter 5.




Dashboards / Monitor Master Projector

This sub-menu lists all Dashboards that connect to a Monitor Master Projector as Source. Select a Dashboard from

the menu. If you have access to a single Projector the Dashboard will run immediately; if you have access to more

than one Projector, a list will be displayed - select the one to fetch data from to run the Dashboard. The standard

Projector Dashboards are described in Chapter 6.


Dashboards / Monitor Master QMServer Events

This sub-menu lists all Dashboards that connect to a Monitor Master QM Server's Events Data database as Source.

Select a Dashboard from the menu to run it (you shouldn't need to select a Source as you should only have one QM

Server). The standard QMServer Event Dashboards are described in Chapter 7.

For more detailed information, see Launching a Dashboard.

Dashboards / Monitor Master QMServer SysData

This sub-menu lists all Dashboards that connect to a Monitor Master QM Server's System Data database as Source.

Select a Dashboard from the menu to run it (you shouldn't need to select a Source as you should only have one QM

Server). The standard QM Server System Data Dashboards are described in Chapter 8.

For more detailed information on launching a Dashboard, see Launching a Dashboard.

The Box Office Configure menu

The Configure menu is for developers only.

The Box Office Tools menu

The Tools menu provides the following options:

Run creation wizards - create simple Dashboards and other Framework items with the help of a wizard. For

developers only

Caches / Refresh framework cache - update the cache of framework items after making manual changes to

the framework. Use this option if you're having trouble accessing recent changes to the Framework

Caches / Clear data cache - clear the cache of database data. Use this option if you're having trouble

accessing recently changed data in your source database

Framework / Backup - make a backup copy of all or parts of your framework. For developers only

Framework / Restore - restore your framework from a backup. For developers only

Framework / Upgrade - update an old framework to current definitions. For developers only

Framework / Analysis / Dashboard map - display a map showing the click-through links between

Dashboards

Framework / Analysis / Integrity - check that the structure of and links between framework items are valid

Framework / Analysis / Dependencies - list each item in the framework and the items that depend on it

(use it in their definition)

Framework / Analysis / Consistency - lists key details of each item (such as titles, notes, record limits) to

make it easy for you to compare them and make them consistent

These options are all described in greater detail in Developing Reports with Box Office.



The Box Office Links menu

The Links menu provides options to link to other applications via their web interfaces. The menu is empty by

default but you may however see other links, if they have been added by your developers, such as:

Device Master - access the Device Master Live Server

Agent - access a Monitor Master Agent

Projector - access a Monitor Master Projector

The Box Office Account menu

The Account menu provides these options:

Login - use to login with your Box Office username and password

New User - Create a new username and password. For developers only.

Forgot password - use if you have forgotten your password. Type your Monitor Master username and Box

Office will email your password to you. (If this facility is enabled by your Administrator.)

The Box Office Help menu

The Help menu provides convenient access to help information:

Using Reports displays the Using Box Office Reports guide in PDF format, using Acrobat Reader.

Installing & Managing Reports displays the Installing & Managing Box Office guide in PDF format, using

Acrobat Reader.

Developing Reports displays the Developing Reports with Box Office guide in PDF format, using Acrobat

Reader.

On-line support connects you to the TEMS Monitor Master support site. You need Internet connectivity to

use it.

QVoice homepage connects you to the QVoice web site. You need Internet connectivity to use it.

The Box Office Sidebar The Sidebar is displayed at the left-hand side of most pages, to provide additional, context-sensitive navigation

and controls for you to use. In other words, the Sidebar provides additional controls for the page being displayed.

For example, if you display the Dashboards page, the Sidebar lists your Dashboards in a tree structured list, under

the Dashboard heading:



To open a folder in the Sidebar (expand the hierarchy) click its button.

You can select a Dashboard from the Dashboard list in the Sidebar (or from the tables in the main panel): simply

click the Dashboard name.

Once you've selected the Dashboard to view, the Sidebar lists the Sources you can use with it (if you have more

than one), under the Sources heading.

Once you've selected the Dashboard and Source to use, Box Office generates the report and displays it. The Sidebar

now displays any additional controls supported by the Dashboard (under the Parameters heading), for you to tune

the report:

For example, you can now choose a different Test, Metric, time period or location to report on. Or even choose a

different Dashboard or Source.

For more on using the Sidebar to control a Dashboard see Chapter 3, Using Dashboards.


Chapter 3 - Using Dashboards

A Box Office Report consists of data from your selected Source, displayed by a Dashboard.

A Source is, in essence, a database - for example, your Monitor Master Projector's database, which contains

summary results from all your Monitor Master Agents.

A Dashboard is a report design or template that selects data from the Source (for example, the last hour's SMS

send time for the USA) and specifies how to display it (for example, in a table or graph or on a map). A Dashboard

typically also provides controls (called Parameters) for you to filter the data, e.g. to select data from a specific date

range and test.

You can use the supplied sample Standard Dashboards as well as any Custom Dashboards developed for or by

your organization. Note: The Dashboards you can use depend both on what is installed and on what level of

security has been implemented by your system administrator. For example, you may be restricted to using just

those Dashboards appropriate to your Role.

This Chapter describes how to launch a Dashboard, use the Dashboard controls, and use the Report. These

techniques apply to all Dashboards, whoever developed them and whatever Source you use them with. Chapters

4-8 describe each of the Standard Dashboards in more detail.

Launching a Dashboard You can launch a Dashboard (to create and view a report) from Quality Manager, the Box Office Dashboards page

or Sidebar, the Box Office Dashboards menu or a Box Office Favorite.

Once you've chosen the Dashboard, you usually need to select the Source to read the data from, and then wait for

your report to be delivered.

Launching a Dashboard from Quality Manager

If you're using Monitor Master QM, it provides direct access to key Dashboards:

Move the mouse pointer to the Reporting menu:



Click Projector to launch the Projector Screening Room Dashboard

Click Agent to launch the Agent Screening Room Dashboard

Click Events to launch the Event Log Overview Dashboard

Click Resources to launch the QM Server Resource Usage Dashboard

Or move to the Favorites submenu to list your Favorites:

Click the Favorite to use.

Note: You'll see a different list, because your Favorites are set up for you by your own Box Office

Developers. See the Developing Reports with Box Office guide for more on setting up Favorites.

Launching a Dashboard from the Home page or Sidebar

Once you've launched Box Office, the quickest way to launch a Dashboard is from your Home page. You can

display this at any time by clicking the Home or Dashboards button, in the menu bar:

The Home page lists all the Dashboards you can use:

Select the Dashboard to use, by clicking its name in one of the tables in the main panel or in the Sidebar on

the left:

The main panel lists Dashboards in a separate table for each product type, together with explanatory

notes and a thumbnail of the most recent report for each one, to help you pick

The Sidebar lists the Dashboards by title within product type - click the buttons to expand the list.

Secondary folders and bold are used to help structure the list and pick out key reports



If you are logged in, your Role Favorites folder (e.g. Executive Dashboards) is listed first. This contains the

Dashboards that you will use most often. (You may have more than one Role Favorites folder, if you have more

than one role.)

If your Administrator has selected Controlled access mode, you won't see (or be able to use) any other Dashboards -

only the ones in your Role Favorites. Indeed, if there is only one Dashboard in your Role Favorites folder, it will

run for you automatically when you login in.

If your Administrator has selected Open access mode, after the Role Favorites you will see one folder/table per

supported product type, such as Monitor Master Agent and Monitor Master Projector, containing all the

Dashboards for that product type.

Some Dashboards may be listed in the Sidebar but not in the main panel tables (or vice versa). For example, the

main panel might list just the most important ones, while the Sidebar lists all the Dashboards you can use.

Note: Once you have selected a Dashboard, the Dashboards for all other Products (Source types) will disappear

from the menu and Sidebar. To return to your full list of Dashboards, click the Home or Dashboards button on the

menu bar.

Launching a Dashboard from the Dashboards menu

To launch a Dashboard from the Box Office menu bar:

Move to the Dashboards button but don't click it.

This will display a menu organized by Product (Source type) - move to the appropriate one to display a

submenu of Dashboards for that Product, then move to the one to launch and click it:

move... move... click!

Launching a Dashboard from a Box Office Favorite

A Box Office Favorite is a Dashboard that has been saved with a Source pre-selected, for your convenience. Your

Favorites are listed under the Favorites option in the Box Office Dashboards menu. (They are also available from

Quality Manager's Reporting menu.)

To launch a Favorite from Box Office:

Select the Favorites option from the Dashboards menu (move the mouse pointer to it). This will list your

Favorites in a submenu:

Click the Favorite you want to use. This will connect to the saved Source, fetch the data, and display it using

the saved Dashboard.



You can now use the Dashboard exactly as if you had selected the Dashboard and Source separately. You

can even select a different Source (if the Dashboard was designed with navigation allowed).

Hint: If you have write access to the Framework (developer rights), you can select the Add this option to add the

current Dashboard and Source as a new Favorite.

Selecting the Source

When you launch a Dashboard, if you have just one suitable Source on your system (or launched it from a

Favorite), Box Office will connect to it immediately.

If you have more than one suitable Source, you will be prompted to choose the Source to use:

(Each Dashboard is designed for a specific product type, such as a Monitor Master Projector or Device

Master Server.)

Select the Source to use by clicking its name in the list in the main panel, or in the Sidebar on the left and

Box Office will connect to it.

Box Office connects to the Source database to extract the data to display. This may take just a few seconds or much

longer, depending on the complexity and volume of data, the connection bandwidth, server load and performance,

and other factors. A progress bar will be displayed on the browser status bar at the bottom of the window to show

progress.

Box Office Timeouts

If the Source does not return the data a Viewlet needs within the timeout (period) specified by its designer, you

will see an error message like this:

(You may see this more than once, as each Viewlet in a Dashboard reports its own timeouts.)

To try again with a longer timeout (as displayed in the message), click the bold part of the message.

An occasional timeout probably just means that the Source was busy. If you get frequent timeouts (say, more than

1 time in 10), tell your Box Administrator the name of the Source, Viewlet and Dashboards.

Your Report

Once the data has been downloaded from the selected Source, Box Office renders it according to the Dashboard

you selected and displays your Report:



Scroll the window to see the entire report.

Dashboard Controls

Most Dashboards provide additional controls in the Sidebar, under the Parameters heading, that you can use to

change the data being output. For example, the Overview Dashboard shown above includes controls to change:

The Dashboard being used

The Source being used

The time period - time ago (e.g. the last 10 minutes) or start and end time

The location

The Agent

The Plan

The Test

You can also expand or contract components of the Dashboard (the Viewlets) by clicking their and buttons, or

zoom them by using their zoom buttons, and . For information on using these controls, see Dashboards Controls

Other facilities

Once you've displayed a Dashboard, what else can you do with it? You can:

Pop up more information by hovering over items that support Tooltip Help (e.g. to display the exact values

used for a data point on a graph)

Explore the data by clicking items that support Click through - to drill down to more detailed reports - all

the way down to the individual testrun

Repurpose the report or data by printing, copying, or exporting it.

For information on these other facilities, see The Viewlet menu.

Finally, for detailed information on the example Projector Dashboards supplied, see Chapter 5, The Projector

Dashboards.

Dashboard Controls A Box Office Dashboard may provide a range of types of controls, depending on the choices made by the

Developer who created it. For example, a Dashboard may have no Parameters, or even no Sidebar. Even if there is



no Sidebar, you can still use the Viewlet buttons, Viewlet menu, and Browser facilities to control other aspects of

the Dashboard.

This section describes each type of Dashboard Control in turn.

Navigation

Parameters

Autorefresh

Annotation

Viewlet folding

Viewlet zoom

User customization

Viewlet menu

For details of the additional controls provided by certain Viewlets, see Using a Report.

Dashboard Controls - Navigation

Navigation Controls are displayed at the top of the Sidebar:

You can use them to choose a different Source or different Dashboard:

To select a different Dashboard, select it from the Dashboard list. This new Dashboard will display data

from the current Source. (The Sidebar only lists Dashboards suitable for use with the current Source.)

To select a different Source, select it from the Source list. The current Dashboard will display data from this

new Source. (The Sidebar only lists Sources suitable for use with the current Dashboard.)

When you choose a different Dashboard, it may use your current Parameter choices, or may reset them to its own

defaults (depending on the designer); when you change the Source, your current Parameter choices will always be

used with the new data.

Dashboard Controls - Parameters

Parameters are displayed in the Sidebar below the navigation controls:



Parameters are controls that you can use to adjust the filters that select the data for the report (such as time, date,

metric name).

Click the checkbox next to a Parameter name to turn that filter on or off:

filter is OFF, click to turn it on

filter is ON, click to turn it off

filter is ALWAYS ON, you cannot turn it off

Note: In previous versions of Box Office, a Parameter would turn itself on if you adjusted its value. This is

no longer the case - if a Parameter is OFF, you must turn it ON before you can adjust it.

Use the Parameter controls to change the setting. There are five main types:

Text entry box - click in the box and type.

Dropdown - click the down arrow and click an option to select it.

List - click an option to select it. To select multiple options, hold down Ctrl or Shift while clicking.

(Multiple options are only supported by some Dashboards.)

Checkbox - click to switch between on and off

Date box - click in the box and retype the date in the format shown, or click the (Calendar) button

to display a calendar:

Select the year and month from the lists at the top, then click the day to select that date - or click the

Today link to choose today's date.

Click Apply to use the changed Parameter settings or click Reset to apply the default settings for this

Dashboard. The Dashboard will then run again with the revised settings.

Parameter defaults

The first Dashboard you display uses the default Parameter settings chosen by its designer.



If you display another Dashboard by using click-through, its Parameters will be set to show the relevant

information from the first, e.g. if you click on a Testrun ID, the Testrun Summary Dashboard will be displayed,

with Parameters chosen to display the Testrun you clicked on.

If you display another Dashboard by selecting it from the Sidebar or Dashboards menu, it may use your current

Parameter values as defaults, making it easy for you to obtain different views of the same data - or it may use the

defaults chosen by its designer. (This behavior is chosen by the Dashboard designer - you can't change it.)

Of course, once the new Dashboard is displayed, you can change any of the active Parameters and click the Apply

button to apply them.

To re-display the current Dashboard with its default Parameter settings, click the Reset button.

Dashboard Controls - Autorefresh

The Autorefresh control is displayed in the Sidebar, after the Parameters, by Dashboards that perform autorefresh:

The control displays a countdown to the next autorefresh. When this reaches zero, Box Office will run the

Dashboard again, to read the data from the Source again. Autorefresh is mainly used for Dashboards that display

recent data (e.g. "time ago" data), to keep the report up-to-date with changes to the Source data.

To turn autorefresh on or off:

Click the Dashboard refresh checkbox to change the setting from on (ticked) to off (not ticked) or vice versa.

Note: The automatic refresh interval is fixed - set by the Dashboard designer.

Dashboard Controls - Annotation

An Annotation box may be displayed in the Sidebar, after the Parameters.

This can be used to enter and display notes about this Dashboard and Source. A User can only enter annotation

notes if they have the Edit Annotation right. The Annotation box is typically used to record information such as the

conditions during previous runs (e.g. Service outage 14:03-14:44), or notes for others users (e.g. Agent4 is offline

until the end of the week).



or

If the buttons are displayed (as on the right), you have the Edit Annotation right and can edit or add annotations.

To add an annotation:

Click Add:

Type a short title in the Title box, and the main text in the Annotation box.

To add a link to related information, type the text to display as the link (e.g. monthly maintenance plan) in

the Link text box and a URL (e.g. http://mycompany.com/engineering/index.asp) in the Link URL box.

Click Apply to add the annotation, stamped with your username and the date and time.

Dashboard Controls - Viewlet folding

The Viewlet folding buttons are used to hide or reveal the output of a Viewlet; for example, to select which

elements of the Dashboard you want printed. The buttons are displayed in the Viewlet's title bar:

All Viewlets have them.

Click the button to unfold (open) a folded Viewlet.

Click the button to fold (close) an unfolded Viewlet.

To shrink or expand the output from a Viewlet, use the Viewlet zoom buttons.

Viewlet zoom



Dashboard Controls - Viewlet zoom buttons

The Viewlet zoom buttons can be used to shrink or enlarge the output from a Viewlet. They are displayed in a

Viewlet's title bar:

Click the button to zoom in - to make the Viewlet 100% bigger.

Click the button to zoom out - to make the Viewlet 50% smaller.

To hide or reveal a Viewlet's output use the Viewlet folding buttons.

You can zoom in to improve legibility or increase impact in a report; zoom out to fit more information on the

screen or reduce impact in a report.

Dashboard Controls - User Customization

User Customization is an option that allows you to change aspects of a Viewlet's output, such as the scaling of the

Y-axis on a graph. It doesn't change the data, just how it's presented. It's only available if the Viewlet designer

chose it.

If a Viewlet supports customization, you'll see the Show/hide customizations button in its title bar:

To use customization:

Click the button to drop down the Customize dialog, like this:

Make the changes you want. If you're not sure what a customization option does, try it out - or ask the

Developer who created the Dashboard.

Click Apply to apply the changes and close the Customize dialog.

Once customization is in force, an asterisk is displayed next to the button like this:



To disable all customization:

Click the button to drop down the Customize dialog

Click the Reset button.

Dashboard Controls - Viewlet menu

The Viewlet menu is displayed by moving the mouse pointer to the button in a Viewlet's title bar:

This menu provides options to:

Export the output as a PDF (an electronic document)

Export the displayed data to a Spreadsheet (for further analysis)

Edit the Viewlet definition (if you have Developer rights)

Examine the SQL query the Viewlet uses.

Using a Report This section describes how to use the contents of the Dashboard - the Report that's displayed by the Dashboard -

including the Viewlet-specific controls:

Using a Report - Tooltips

For a brief explanation of any data on a Dashboard, move the mouse pointer to it and wait a few seconds (hover

over it) to display a Tooltip - a text box with a cream background.

Tooltips can be displayed by most elements of a report, but must have been added by the Developer.

For example, if you hover over a data point on a graph, you will see a Tooltip showing the exact data plotted at

that point.

Using a Report - Click-through (hotspots)

Dashboards can provide Click-through for key data. If a data item supports click-through, when you move your

mouse to it, the pointer will change to a hand. Click the item to display a second Dashboard with a more detailed

report about the clicked item. This facility is also called Drilldown.

For example, on the example Overview Dashboard, click on any row of the Failing Testruns Grid:



to display the Testrun summary Dashboard for that testrun:

Click-through may be supported by:

Rows of a Grid (simple table)

Cells of a Pivot Table (complex table)

Data Pins on a Map

Data points on a graph

Using a Report - Using Grids

Grids are used to tabulate numerical and text data, like this:

Grids provide a number of additional controls that you can use:

Click a column heading (Time, Test, Device, etc.) to sort by that column; click it again to reverse the sort

direction (shown by a sort indicator).

If there are too many rows to fit in the Grid, use the pagination buttons at the bottom of the Grid to move

through the data.

Click a row to drill down to underlying data, using click-through



Using a Report - Using Pivot Tables and Filmstrips

A Pivot table is a more complex type of table, using columns and rows to analyze a value, typically showing how a

result varies over several dimensions. Pivot tables typically provide row zoom buttons as well as click-through.

For example, the Availability, month & day pivot table (in the Availability filmstrips folder) shows how

availability varies with time, Plan, and Test. Each cell of the table shows the percentage availability for a day-long

time slot, as recorded by each Test and plan:

The names and results for individual tests are initially compressed vertically; you can just see their values because

they're color-coded just like the larger cells. A pivot table with compressed rows like this is called a Filmstrip.

To expand a Row (so you can see the individual Tests that make up a Plan), click the button at the start of the

Row:

The Cells for the individual Tests support click-through. Click a Cell to display details of the results that make up

that Cell, on the Availability, day & hour Dashboard.

You can now repeat the process, using row zoom and click-through to drill further into the results until you reach

a detailed report on the testrun behind an individual result:



Using a Report - Using Graphs

Box Office Graphs (or Charts) are used to display numerical data such as test duration, percentage availability, or

data transfer rate, in a format that helps reveal trends, patterns and exceptions. Graph types include bar and line,

pie and Gantt:

Hints:

Hover over a data point (marker) to show the underlying data, in a tooltip

Click a data point to click through to a more detailed Dashboard

If data points go outside the graph's range, like the 5th and 6th points below, the missing points may be

shown in four different ways:

gaps

lines



triangles

lines and triangles

Null data may be ignored (not plotted), or plotted as a default value specified by the designer (typically 0)

You can zoom in or out on a graph to change the view, using the and buttons in the Viewlet's title bar

If there is a button in the Viewlet title bar, click it to see the customization options available. These can

be used, for example, to change the Y axis range.

Using a Report - Using Maps (the Maps Viewlet)

The Box Office Maps Viewlet uses the Google MAPS API to display data according to the location it was captured

in, on 2D maps. This Viewlet is particularly useful for presenting data collected from Probes that are in many

different geographical locations or moving.

A Map provides a number of unique controls for you to use:

Map controls, top left - use the slider to zoom in or out; use the arrow buttons to pan the map (move the

window over the map)

Left-click on the map and drag to pan it directly

Map buttons, top right - click the Map button for a conventional (political) map of the area, click the

Satellite button for a satellite view of the area, or click the Hybrid button to display a combination of the

two

Pins - each Pin indicates the location of a different testrun (using the Agent location/GPS data); the Pin color

indicates the testrun result (e.g. green=100% availability)

Click a Pin to pop up a summary of this testrun:



Click the popup to click-through to the Testrun Summary Dashboard:

(For details of this Dashboard see Chapter 6.)

Note: If there are multiple Testruns in the same location, you will only see (and be able to click) the topmost Pin i.e.

the last one output.

Using a Report - Using 3D Maps (the Earth Viewlet)

The Box Office Earth Viewlet uses the Google Maps API to display data according to the location it was captured

in, on a fully rendered 3D map or globe. This Viewlet is particularly useful for presenting data series collected from

Probes that are in many different geographical locations or moving.

The Google Earth plug-in

To view a 3D map the Google Earth plug-in must be installed in your browser. If you see this instead of a 3D map:



You need to install the plug-in - see Appendix B for details.

The 3D Map

A 3D Map shows an overhead photographic view of an area of the Earth:

To move across the Earth: left-click on the map and drag left/right/up/down.

To zoom out (see more, in less detail): right-click on the map where you want to center and drag up the

screen. When you zoom right out you will see the Earth as a Globe.

To zoom in (see less, in more detail): right-click on the map where you want to center and drag down the

screen. When you zoom right in the viewpoint will slowly change from overhead to horizontal.

To rotate the map clockwise: right-click on the map where you want to pivot and drag to the left.

To rotate the map anticlockwise: right-click on the map where you want to pivot and drag to the right.

The map starting point, size and zoom level are set by the Earth Viewlet's designer.



Notice that the map images you are viewing are copyright. See the attribution on the map (e.g. Image © 2011

Bluesky above) and click he Terms of use link in the bottom right corner of the map for more information.

The Earth Viewlet does not support output as a PDF.

The data

A 3D Map can show data locations by displaying a labeled Marker at each one, and can draw lines between them.

It can also show the altitude of each data location (relative to the landscape) by rendering these lines like walls

built on the landscape. What you see will depend on the options chosen by the Earth Viewlet's designer. For

example:

If a description has been defined for a placemark, you can display it in a popup bubble by left-clicking its marker:



Click the popup's (Close) button to close the bubble.

Using a Report - Saving as a URL

To save a live copy of the current report (Source, Dashboard, and Parameter settings), save the current URL i.e. the

current contents of the Browser's address bar. The easiest way to do this is to save it as a Box Office Favorite. This

adds it to the Favorites menu, for all users to see. This requires Developer rights, so is described in the Developing

Reports with Box Office guide.

If you're not a Developer, you can save the URL for your own use (on your current PC), to provide easy access to

frequently-used reports:

Select the Dashboard, Source, and Parameters to create the report

Select the Add to Favorites option from the Browser's Favorites menu to add the report to your IE Favorites

Or, to create a desktop shortcut to this report: drag the IE Favorite you've just created onto your desktop



Or, to email a link: copy (paste) the URL from the Browser's Address bar into the email - if the recipient can

has access your Box Office server, they can use the link to run the report again

Hint: By live copy of the report we mean a report that will be run again each time it's accessed. If the data has

changed or the report uses the Time ago Parameter to specify the time period, the report contents will be different

each time it's run. To store the report so it doesn't change, see Saving as a PDF.

Using a Report - Saving as a web page

To create a static copy of the current report, you can save it as a web page, using the Browser's Save As command:

Select the Save As command from the Browser'sFile menu

Specify the file name and file type to create

Click OK

Or you can save it as a PDF.

Hint: By static copy of the report we mean a report that will look the same each time it's accessed - even if the data

has changed or the report uses the Time ago Parameter to specify the time period. To produce a new report each

time, see Saving as a URL.

Using a Report - Saving as a PDF

The PDF file format is ideal for storing or sending formatted output - you can treat it as an electronic version of a

printed document. A PDF file can be viewed, zoomed, searched, and printed by using a PDF Viewer such as

Adobe PDF Reader (previously known as Adobe Acrobat) with all formatting intact, even without access to the

original application.

PDF output is supported by most Viewlets.

To create a PDF of the current output from a Viewlet:

Hover over the button at the end of the Viewlet title to display the Viewlet menu:

Choose Export/As PDF to create a PDF of the output and view it in your default PDF Viewer (typically

embedded in your Internet Browser):



To save the PDF as a file, use your PDF Viewer's Save facility (e.g. click the Save button).

Notice that PDFs are output from individual Viewlets. If you want to save the entire report, you can save it as a

web page.

Using a Report - Exporting data to other applications

The data output from a Viewlet can also be exported for use by other applications:

Hover over the button at the end of the Viewlet title to display the Viewlet menu:

Choose Export/New web page to display the Viewlet on a new web page (without the Box Office GUI)

Choose Export/Excel web query to create a query that will extract the same data as used by the Dashboard,

when run:

Click Open to run the Query in Microsoft Excel and a warning message will be displayed. Click Open again

to run the query and paste the resulting data into a new Excel workbook

Click Save to save the query for later use, as an IQY file. You will be prompted for the file name and

location.

Using a Report - Browser facilities

While using Box Office you can use all you Internet Browser's facilities. For example, you can:

Print the current report by selecting the Print option from the Browser's File menu, or clicking its Print

button



Save the current report as a web page, by selecting the Save As option from the Browser's File menu

Refresh the current page by selecting the Refresh option from the Browser's View menu, or pressing F5

Return to a previous page by using the Browser's Back button


Chapter 4 - The Box Office Dashboards

This chapter describes the Standard Dashboards supplied for use with the Box Office database i.e. the Box Office

Dashboards. These are intended for initial use only - most organizations will customize them or develop their own

Dashboards.

The range of Standard Dashboards may change, so consider the following an illustration of the Dashboards

available, rather than a strict definition. For general information on using Dashboards and the Reports they

produce, see Chapter 3, Using Dashboards.

The following Box Office Dashboards are listed in the default navigation:

Welcome page

Administration/Users

There are no click-through Dashboards for use with this database.

Welcome Dashboard (Argo.BoxOffice.Today.xml) This Dashboard is displayed by default when there are no Sources defined other than the Box Office database. It

provides easy access to some common Box Office tools:

Viewlets

This Dashboard has two Viewlets:

Welcome to Box Office is a Links Viewlet, providing direct links to the Box Office user guides (in PDF format) and

our web site:



Click a link to read a user guide or visit an area of the web site, as appropriate.

Configuring Box Office is a Links Viewlet providing direct links to configure your Dashboards, Sources, Favorites

and Links:

Click a link to configure that type of item.

Parameters

This Dashboard has no Parameters.

Users Dashboard (Argo.BoxOffice.Users.xml) Use this Dashboard to list the Box Office Users:

Chapter 4 - The Box Office Dashboards


Viewlets

This Dashboard uses a single Viewlet.

Box Office Users lists all known usernames, with the last date and time each one logged in. Note that this does not

indicate that they are still logged in.

Click the User or Last activity column headings to sort by that column.

This Viewlet does not provide click-through.

Parameters



Chapter 5 - The Projector Dashboards

This chapter describes the Standard Dashboards supplied for use with the Monitor Master Projector i.e. the

Projector Dashboards. These are intended for initial use only - most organizations will customize them or develop

their own Dashboards.

Projector Dashboards

Click-through Dashboards




Projector Dashboards The following Dashboards are displayed in the default Box Office navigation so you can select them directly from

the Monitor Master Projector folder in the Box Office Dashboards menu or Sidebar:

Screening Room

Results Overview

Map of the world

Agent Status - see below

Agent Status Summary

Agent Status Alerter Reports

Failed Ping Tests

Successful Ping Tests

Period reports:

Availability filmstrip

Availability graph

Metric filmstrip

Metric graphs

Metric graphs for Operator

System

Completed tasks

Availability

Availability by Agent

Availability by Operator

Availability by Terminal

Service - see below

Interactive Mode

Interactive service overview

Call filmstrip

MMS

MMS Service Overview

MMS Service Key Metrics

MMS Test Runs

SMS



SMS Service Overview

SMS Test Runs

VMOS

VMOS Service Overview

VMOS Test Runs

Voice

Voice Service Overview

Voice Test Runs

WAP

WAP Service Overview

WAP Test Runs

Standard Scripts - see below

Result summary

ETSI

Service

FTP Download

FTP Upload

HTTP

MMS

SMS

Voice

WAP

KPI

KPI Summary

ETSI KPI Overview

Admin

Failure overview

Completion failure list

Service failure list

System failure list

Graphical overview

All service graphs

Cumulative duration

Metric graph

BB summary

The Service Dashboards

The Service Dashboards present results per service. They identify which service a test was for by the value of the

ServiceType meta tag reported by that testrun. Your scripts should report their service type so their results will be

automatically included in the appropriate reports. For details, see the Record Service Type scene in the Story

Boarder Reference.

The Standard Scripts Dashboards

The Standard Scripts Dashboards are used to report results from the Standard Scripts. They are described in the

Standard Reports Guide and are not discussed further here.



The Agent Status Reports

The Agent Status reports are used in conjunction with the Special Agent scripts, to monitor operation of your

TEMS Monitor Master system, and will not be described further here.

Screening Room Dashboard (Argo.MMProjector.Period.!EntryPoint.ScreeningRoom.xml) Use this Dashboard to explore Testruns on an Projector. It starts by listing all Testruns for the last 24 hours, but you

can change the period or select a specific Plan or Test:

Viewlets

This Dashboard displays 4 Viewlets.

The Testrun list Viewlet lists each of the testruns, one per row:

Details include:

ID - the testrun ID, on the Agent

Task - the Task ID, on the QM Server, that ran the test

Cmp, Sys and Svc - completion, system availability and service availability indicators (green=100%, red=0%)

Time - the date and time the test started

Plan - the name of the folder containing the Sequence/Campaign

Campaign - the name of the Campaign that ran the Sequence

Operator - the name of the Operator used by the test

Party - the name of the party that ran

Sequence - the name of the Sequence that ran the test

Terminal - the name of the Terminal (modem) used by the test

Test - the test (test script) name

Device - the device profile used by the test

Duration - how long the test ran, in seconds

Location - the location of the Agent that ran the test



GPS - the GPS co-ordinates of the Agent that ran the test

Agent - the name of the Agent that ran the test

Click a row to display details of that run in three extra Viewlets:

The Testrun Summary Viewlet

The Metrics reported for testrun Viewlet

The Messages reported for testrun Viewlet

The Testrun Summary Viewlet provides a summary of the selected testrun:

Click the More... link to display full details on the Testrun detail click-through.

The Metrics reported for testrun Viewlet lists all metrics reported by the selected testrun:

The Messages reported for testrun Viewlet lists all messages reported by the selected testrun:



Parameters

Time ago: select a duration to display the last n minutes, hours, or days.

Start time: select a start time and date to specify a period directly. Use End time to specify its end.

End time: select an end time and date to specify a period directly. Use Start time to specify its start.

Plan: select a Plan name to use data from that Plan, only

Test: select a Test name to use data from that Test, only

Testrun ID: not editable here

Click the Reset button to return to the default Parameters. If you change any Parameters click the Apply button to

regenerate the report.

Result Overview Dashboard (Argo.MMProjector.Period.!EntryPoint.Overview.xml) Use this Dashboard for a convenient overview of system and service availability. By default, it shows all results on

the Projector for the last 24 hours, aggregated hourly:

Viewlets

This Dashboard displays 4 different Viewlets.



The Testrun Gantt chart provides a convenient indication of when each testrun started and stopped; the bar color

indicates the outcome

Hover over a bar to display details of that testrun.

The Service pie chart (per Plan) provides a convenient summary of percentage service availability:

It shows three slices: service available (green), service not available (red) and service availability not known

because of system failure (gray).

Hover over a slice to display a count of contributing testruns.

The Availability against time bar chart (per Plan) plots completion, system availability, service availability, and

service availability as a percentage of system availability, against time:

(Plotting service availability as a percentage of system availability provides a better indicator of service availability,

since it excludes the influence of system failures.)

Hover over a bar to display details of the contributing testruns; click the bar to display the testruns on the

Availability graph click-through.

The Failing testruns grid lists testruns that failed:



Click a row to display details of that testrun on the Testrun summary Dashboard, including the type of failure.

Parameters




Time aggregation: select the length of the timeslots to use: second, minute (1/5/10/15/30), hour, day, month or year.





Map of the World Dashboard (Argo.MMProjector.Period.!EntryPoint.MapOfTheWorld.xml) Use this Dashboard to display a map showing where your geographically qualified data originated from, and

service availability at each location. It defaults to showing results for the last hour, worldwide:



Viewlets

This Dashboard displays two Viewlets.

Map of the world: The Pins indicate the locations reporting data; their color indicates the reported service

availability (green=Y, red=N).

Use the map controls (top left) to scroll and zoom in on an area of interest.

Click a Pin to pop up a summary for that testrun:

Click the More… link to drill down to the testrun details, on the Testrun Summary Dashboard.



Map of the world (raw data): Click the button to display the raw data.

Parameters






Use the Reset button to reset the Dashboard to its defaults. If you change any Parameters use the Apply button to


Availability Filmstrip Dashboard (Argo.MMProjector.Period.Availability.Filmstrip.xml) Use this Dashboard to display a summary of percentage service availability for each day of the selected period,

broken down by Plan and Test. The default period is the previous 24 hours:

Viewlets

This Dashboard displays a single Viewlet.

The Availability filmstrip pivot table uses color to indicate service availability for each day, Plan and test.

Green=good, yellow=OK, red=warning. Hover over a cell to display the number of results for that cell. Click a cell

to list the contributing testruns on the Testrun list click-through.

Click the button next to a Plan's name to display the component Tests.

Parameters





Plan: select a Plan to use data from that Plan, only.

Test: select a Test to use data from that Test, only.





Availability Graph Dashboard (Argo.MMProjector.Period.Availability.Graphs.xml) Use this Dashboard to display a graph of service and system availability and test completion per month for the

specified period (default the last 12 months):

Viewlets


Availability against time: a graph with bars for service availability, system availability, and test completion, and a

curve for service availability as a percentage of system availability.

Plotting service availability as a percentage of system availability provides a better indicator of service availability,

since it excludes the influence of system failures.

Click a data point to display details of that timeslot on the Availability per day click-through.

Availability against time (raw data): Click the button to display the raw data.

Parameters











Metric Filmstrip Dashboard (Argo.MMProjector.Period.Metric.Filmstrip.xml) Use this Dashboard for a color-coded summary of results for a specified Metric, for each timeslot of the specified

period, for each Plan and Test. The initial selection is the TransactionResponseDelay metric, for the first

transaction, for the last 24 hours:

Hint: To plot a metric from any transaction, set the Transaction Parameter to main.

Viewlets


Metric filmstrip: uses color to indicate the Metric values results for each timeslot, Plan and test. Green=good,

yellow=OK, red=warning. Hover over a cell to display the number of results contributing to that cell. Click a cell to

list the testruns contributing to it, on the Testrun List click-through.

Click the button next to a Plan's name to list the component Tests:

Click a cell to list the testruns contributing to it, on the Testrun List click-through

Parameters









Transaction: select the transaction to report on, or main to include all transactions.

Metric Type: select the Metric to report data for.



Metric Graphs Dashboard (Argo.MMProjector.Period.Metric.Graphs.xml) Use this Dashboard to graph any one of the Metrics in your results. It plots System Availability by default, but you

can select any Metric from your data:

Viewlets




Metric against time: This area graph plots the minimum, average, and maximum values for the selected Metric for

each timeslot of the selected period. Click any data point to display a summary of the testruns for that timeslot, on

the Testrun List click-through - this provides click-through to individual testrun details.

Metric against time (raw data): Click the button to display the raw data.

Metric against hour of day: This bar graph plots the average, maximum, and minimum values for the selected

Metric for each hour of the day, to help you recognize daily patterns.

Metric against hour of day (raw data): Click the button to display the raw data.



Metric cumulatively: This graph plots the frequency of each metric value (to show which values are common) and

a cumulative curve of metric values so you can easily see what percentage of results are under or over a key value.

For example, the above graph shows that almost 90% of testruns were complete within 40 seconds.

Metric cumulatively (raw data): Click the button to display the raw data.

Parameters



date to specify a period directly. Use Start time to specify its start.



Test: select the Test to report data for.





Metric Graphs for Operator Dashboard (Argo.MMProjector.Period. Metric.Operator.Graphs.xml) Use this Dashboard to plot graphs for any one of the Metrics in your results, one graph per Operator. It plots

System Availability by default, but you can select any Metric from your data:



Viewlets

The Dashboard displays 2 Viewlets for each Operator with data to plot:

Metric against time: This area graph plots the minimum, average, and maximum values for the selected Metric for

each timeslot of the selected period. Click any data point to display a summary of the testruns for that timeslot, on

the Testrun List click-through - this provides click-through to individual testrun details.



Metric against time (raw data): Click the button to display the raw data for this Operator.

Parameters









Operator: select an Operator to report results for that Operator only; leave unselected to report all Operators

separately



Completed Tasks Dashboard (Argo.MMProjector.Period.CompletedTaskFilmstrip.xml) Use this Dashboard for a summary of all completed tasks, color-coded to indicate the reported system availability

for the selected period (initially, the last day):



Viewlets


The Task availability filmstrip lists the tasks broken down by timeslot, user, and workflow name. Individual cells

indicate the percentage system availability reported by the tasks in that cell (ranging from red=0% to green=100%):

Hover over a cell to display the percentage availability for the cell; click a cell to list the tasks contributing to that

cell, on the Task availability list click-through. Click a button to expand that category so you can see results for the

individual workflows.

The Completed Schedules grid lists details of each completed task, one per row, including the task id, workflow

name, system and service availability, scheduled start and end time, and overall result:

Click a row to display more details of that Task on the Storyboarder Testrun Summary click-through.

The Task event list is collapsed, initially. Expand it to list all events during the selected period - for complete and

incomplete Tasks:

Click a row to display more details of that Task on the Storyboarder Testrun Summary click-through.



Parameters





User: select a User to use data from tasks scheduled by that User, only.

Workflow: select a Workflow to use data from that Workflow, only.



Availability by Terminal Dashboard (Argo.MMProjector.System.Availability.Terminal.xml) Use this Dashboard to summarize system and service availability by terminal (modem) - to make it easy to

compare hardware or location performance. It starts by displaying results for the previous 24 hours, using 1-hour

timeslots:

Viewlets


The Service Availability Viewlet displays percentage service availability, broken down by timeslot and operator.

Cells are color-coded, ranging from red (0%) to green (100%):



Hover over any cell to display the number of results it represents; click a cell to list the testruns contributing to it,

on the Testrun list click-through.

The System Availability Viewlet displays percentage system availability, broken down by timeslot and operator.




Parameters





Agent: select a specific Agent to use only results from that Agent.

Terminal: select a specific Terminal to use only results for that Terminal.





Availability by Agent Dashboard (Argo.MMProjector.System.Availability.Agent.xml) Use this Dashboard to summarize system and service availability by Agent or Terminal - to make it easy to

compare performance by region, for example. It starts by displaying results for the previous 24 hours, using 1-hour

timeslots:

Viewlets


The System Availability Viewlet displays percentage system availability, broken down by timeslot, Agent and

Terminal. Cells are color-coded, ranging from red (0%) to green (100%):



The Service Availability Viewlet displays percentage service availability, broken down by timeslot, Agent and

Terminal. Cells are color-coded, ranging from red (0%) to green (100%):





Parameters






Terminal: select a specific Terminal to use only results for that Terminal.



Availability by Operator Dashboard (Argo.MMProjector.System.Availability.Operator.xml) Use this Dashboard to summarize system and service availability by operator - to make it easy to compare operator

performance. It starts by displaying results for the previous 24 hours, using 1-hour timeslots:

Note: Results for which the operator meta tag is not defined are summarized with the operator name [None].

Viewlets


The Service Availability Viewlet displays percentage service availability, broken down by timeslot and operator.






The System Availability Viewlet displays percentage system availability, broken down by timeslot and operator.




Parameters






Operator: select a specific Operator to use only results for that Operator.



Interactive Mode Call Filmstrip Dashboard (Argo.MMProjector.Service.InteractiveMode.CallPivots.xml) Use this Dashboard to summarize calls made and received using Interactive Mode, by caller and called number:



Viewlets


Outgoing call counts - total calls made for each calling and called number:

Outgoing call durations - total time for calls made:



Incoming call counts - total calls received for each calling and called number:

Incoming call durations - total time for calls received:

Parameters




Direction: select Incoming or Outgoing if you're only interested in calls in one direction.

Caller: select a number to summarize calls made by that number, only

Callee: select a number to summarize calls made to that number, only


User: select a specific User to use only results for that User.



Interactive Mode Call Overview Dashboard (Argo.MMProjector.Service.InteractiveMode.CallOverview.xml) Use this Dashboard to list details of all calls made in Interactive Mode over the selected period (initially, the last 24

hours):



Click a row to display details for that call, using the same Dashboard:

Viewlets


The Call records Viewlet lists all calls in the selected period:

It provides these details for each call:



User - the name of the user using Interactive Mode

Time incoming or dialed - the date and time the phone started ringing (incoming call); the date and time

the modem finished dialing the number (outgoing call)

Duration - the time the call lasted (seconds)

Agent - the Agent reporting the call

Terminal - the terminal (modem) being used

Direction - whether the call was made by the terminal (outgoing) or answered by the terminal (incoming)

Caller - the number of the terminal making the call

Callee - the number of the terminal receiving the call

Time Connected - the time the call was made (e.g. modem answered)

Time Disconnected - the time the call ended

Notice that a call can have one, two, or more records - depending on how many of the participants are terminals on

your Monitor Master system.

Click a row (call record) to display the other three Viewlets.

The Metrics reported Viewlet lists the metrics reported by the selected call:

The Messages reported Viewlet lists the messages reported by the selected call:

The Testrun summary Viewlet provides a summary of the selected call:



Click the More... link to display details on the Testrun detail on Agent click-through.

Parameters




Direction: select Incoming or Outgoing if you're only interested in calls in one direction.

Caller: select a number to list calls made by that number, only

Callee: select a number to list calls made to that number, only


User: select a specific User to use only results for that User.



MMS Service Overview Dashboard (Argo.MMProjector.Service.MMS.Overview.xml) Use this Dashboard to display an overview of results from your MMS tests, for the selected period (initially, the

last 31 days):

Viewlets


The MMS Service Summary Grid Viewlet summarizes the overall percentage service availability, and number of

attempts, successes, and failures for the selected period:



The MMS Service Availability Pivot Viewlet displays percentage service availability (percent), number of

attempts and number of successes broken down by timeslot:

The MMS Delivery Time Viewlet plots the minimum, average, and maximum delivery time reported for each

timeslot:

Hover over a data point to display the underlying data; click the button beneath the graph to list all the plotted

data in grid form.

MMS Delivery Time (raw data): Click the button to display the raw data.

Parameters





MMS Service Key Metrics Dashboard (Argo.MMProjector.Service.Metrics.MMS.xml) Use this Dashboard to plot three key metrics from your MMS test scripts, delivery time, download time, and

notification time for the selected period (initially, the previous 31 days):



Viewlets


The MMS Delivery Time Viewlet plots the minimum, average, and maximum delivery time reported for each

timeslot:


data in grid form.

MMS Delivery Time (raw data): Click the button to display the raw data.

The MMS Download Time Viewlet plots the minimum, average, and maximum download time reported for each

timeslot:




data in grid form.

MMS Download Time (raw data): Click the button to display the raw data.

The MMS Notification Time Viewlet plots the minimum, average, and maximum notification time reported for

each timeslot:


data in grid form.

MMS Notification Time (raw data): Click the button to display the raw data.

Parameters





MMS Test Runs Dashboard (Argo.MMProjector.Service.MMS.Testrun.List.xml) Use this Dashboard to list all MMS testruns within a selected period (initially, the previous 24 hours):



Viewlets

This Dashboard initially displays a single Viewlet, but can display 4 more.

The MMS Collectors Viewlet lists the following information about each MMS testrun:

Cmp, Sys, Svc - completion, system availability, and service availability

Time - the date and time the testrun started

Plan - the Plan name



Test - the Test name

AParty - the number used to send the MMS

BParty - the number used to receive the MMS

Click any row to display details of that testrun, in four additional Viewlets:

The MMS Parties for task Viewlet displays summary information for each party of the script:

The Testrun summary Viewlet is collapsed initially. Click its button to display summary details for the selected

testrun:



Notice the More... links, that you can click for more details.

The Metrics reported Viewlet is collapsed initially. Click its button to list the metrics reported by the selected

testrun:



The Messages reported Viewlet is collapsed initially. Click its button to list the messages reported by the

selected testrun:



Parameters




First testrun ID: type a lowest testrun ID to limit the list

Last testrun ID: type a highest testrun ID to limit the list




Service Type: select a different Service Type (e.g. SMS) to list testruns for that Service.





SMS Service Overview Dashboard (Argo.MMProjector.Service.SMS.Overview.xml) Use this Dashboard to display an overview of results from your SMS tests, for the selected period (initially, the last

3 months):

Viewlets


The SMS Service Summary Grid Viewlet summarizes the overall percentage service availability, and number of

attempts, successes, and failures for the selected period:

The SMS Service Availability Pivot Viewlet displays percentage service availability, number of attempts and

number of successes broken down by timeslot:

The SMS Delivery Time Viewlet plots the minimum, average, and maximum delivery time reported for each

timeslot:


data in grid form.



SMS Delivery Time (raw data): Click the button to display the raw data.

Parameters





SMS Test Runs Dashboard (Argo.MMProjector.Service.SMS.Testrun.List.xml) Use this Dashboard to list all SMS testruns within a selected period (initially, the previous 24 hours):

Viewlets




The SMS Collectors Viewlet lists the following information about each testrun:





AParty - the number used to send the SMS

BParty - the number used to receive the SMS

SMS Delivery Time - the time between sending and receiving the SMS




The SMS Parties for task Viewlet displays summary information for each party of the script:


testrun:





testrun:




selected testrun:



Parameters









Service Type: select a different Service Type (e.g. MMS) to list testruns for that Service.





VMOS Overview Dashboard (Argo.MMProjector.Service.VMOS.GraphicalSummary.xml) Use this Dashboard to display an overview of results from your VMOS tests, for the selected period (initially, the

last day):

Viewlets




The VMOS Average against time Viewlet plots the VMOS minimum, average, and maximum score (1-5) against

time, as well as the average service availability (1=0%; 5=100%). Click any data point to display a summary of the

testruns for that timeslot, on the Testrun List click-through - this provides click-through to individual testrun

details.

The VMOS Average against time (raw data) Viewlet can display the raw data plotted; click the button to

expand it.



The VMOS Average against hour of day Viewlet plots the same data but for each hour of the day, to help you

recognize daily patterns.

The VMOS Average against hour of day (raw data) Viewlet can display the raw data plotted; click the button to

expand it.

The VMOS Average cumulatively Viewlet plots the frequency of each VMOS average value (to show which

values are common) and a cumulative curve of values so you can easily see what percentage of results are under or

over a key value. For example, what percentage of testruns have a score of less than 4.

The VMOS Average cumulatively (raw data) Viewlet can display the raw data plotted; click the button to

expand it.



Parameters






Plan: select a Plan name to use data from that Plan, only.

Test: select a Test name to use data from that Test, only.




VMOS Test Runs Dashboard (Argo.MMProjector.Service.VMOS.Testrun.List.xml) Use this Dashboard to list all VMOS testruns within a selected period (initially, the previous day):

Viewlets

This Dashboard displays a single Viewlet:



The VMOS test run details list Viewlet lists the following for each testrun:

Svc - service availability



VMOS filename - the pathname of the content file (video) used

VMOS VideoCodec - the name of the Video codec used

VMOS Audio Codec - the name of the Audio codec used

VMOS Average - the average VMOS score

VMOS Average Audio MOS - the average audio score

VMOS Average Blockiness - how blocky is the video?

VMOS Average Bluriness - how blurry is the video?

VMOS Average Jerkiness - how jerky is the video?

Location - the Agent location

Agent - the Agent name

Click any row to display graphs of the VMOS scores over time for that testrun, on the VMOS Test Details Dashboard.

Parameters












Voice Service Overview Dashboard (Argo.MMProjector.Service.Voice.Overview.xml) Use this Dashboard to display an overview of results from your Voice Service tests, for the selected period

(initially, the last day):



Viewlets


The Voice Service Availability Viewlet lists the following information for each timeslot in the selected period:

Average service availability - for this timeslot

Total attempted - testruns in this timeslot

Total succeeded - successful testruns in this timeslot



The Voice Service Summary Viewlet summarizes the following information for the selected period:

Average service availability - for this period

Total attempted - testruns in this period

Total succeeded - successful testruns in this period

Total failed - failed testruns in this period

The Voice Call Duration Viewlet plots the call duration (seconds) as reported by Party B - against time.

The Voice Call Duration (raw data) Viewlet can display the raw data plotted; click the button to expand it.

Parameters




Time aggregation: select the length of the timeslots.




Voice Test Runs Dashboard (Argo.MMProjector.Service.Voice.Testrun.List.xml) Use this Dashboard to list all Voice Service testruns within a selected period (initially, the previous day):



Viewlets


The Voice Collectors Viewlet lists the following for each testrun:





AParty - the number used to make the call

BParty - the number used to receive the call

BParty Call Duration - how long the call lasted, as measured by the B Party




The Voice Parties Viewlet displays summary information for each party of the script:


testrun:





testrun:




selected testrun:

Parameters














WAP Service Overview Dashboard (Argo.MMProjector.Service.WAP.Overview.xml) Use this Dashboard to display an overview of results from your WAP Service tests, for the selected period

(initially, the last day):

Viewlets


The WAP Service Availability Viewlet lists the following information about each timeslot in the selected period:

Average service availability - for this timeslot

Total attempted - testruns in this timeslot

Total succeeded - successful testruns in this timeslot

The WAP Service Summary Viewlet shows the following information for the selected period:



Average service availability - for this period

Total attempted - testruns in this period

Total succeeded - successful testruns in this period

Total failed - failed testruns in this period

The WAP Response Time Viewlet is an area graph that plots the average response time, minimum response time,

and maximum response time (in milliseconds) - against time. Response Time is the time between completion of

the request and completion of the corresponding response (e.g. content download completed).

The WAP Response Time (raw data) Viewlet can display the raw data plotted; click the button to expand it.

Parameters








WAP Test Runs Dashboard (Argo.MMProjector.Service.WAP.Testrun.List.xml) Use this Dashboard to list all WAP Service testruns within a selected period (initially, the previous day):



Viewlets


The Testrun list Viewlet lists the following for each testrun:

Cmp, Sys, Svc - text completion, system and service availability


Duration - how long the test ran


Operator - the name of the Operator providing the connection

Terminal - the name of the terminal (modem) used

Device - the name of the device profile (emulation) used

Content Count - the number of content items downloaded

Assigned Client IP - the IP address assigned to the test

Location - the Agent location



Submarket - the submarket for this Agent

Market - the market for this Agent

Click any row to display details of that testrun, on the Testrun Summary click-through.

Parameters












Projector Click-Through Dashboards The following Dashboards are used to reveal more information about an item, when you click it. In a default

installation they are not listed in the navigation (Dashboards menu or Sidebar); they are only accessed via click-

through:

Testrun Summary

Storyboarder Testrun Summary

Testrun List

VMOS Test Detail

Testrun Summary Dashboard (Argo.MMProjector.Testrun.Summary.xml) This Dashboard is used to display summary results for a specific testrun, identified by its Testrun ID.



This Dashboard is used as a Click-through destination by several other Dashboards.

Viewlets


The Testrun summary Viewlet provides summary data about the run:

For more detailed information about the testrun, click the More... link to display the Agent Testrun Detail

Dashboard.

The Messages reported Viewlet is collapsed initially - click its button to list each messages output by this

testrun, categorized by the message type and the transaction (Scene) that reported it:



The Metrics reported Viewlet lists each metric reported by this testrun, categorized by the metric type and the

transaction (Scene) that reported it:



Parameters

Testrun ID: type the Testrun ID (number) to display. This Parameter must be supplied.



Storyboarder Testrun Summary Dashboard (Argo.MMProjector.Testrun.TestrunSummary.Storyboarder.xml) This Dashboard is used to display summary results for a specific Task, identified by its Task ID.



This Dashboard is used as a Click-through destination by several other Dashboards.

Viewlets

This Dashboard displays 2 or 3 different Viewlets.

If the Testrun is a multi-party test, the Collector Testruns Viewlet is displayed to summarize each party:



The Testrun list Viewlet provides summary data about each testrun that was started by this Task:

For more information about a single testrun, click its row to display the Testrun Summary Dashboard.

The Messages reported Viewlet lists each message output by this Task:

This Viewlet does not provide click-through.



Parameters

Testrun ID: type the Testrun ID (number) to display.



Testrun List Dashboard (Argo.MMProjector.Testrun.List.xml) This Dashboard lists all Testruns in the specified period:

It is displayed by click-through from the following Dashboards:

Argo.MMProjector.Period.Availability.Filmstrip.xml

Argo.MMProjector.Period.Availability.Graph.xml

Argo.MMProjector.Period.Metric.Filmstrip.xml

Argo.MMProjector.Period.Metric.Graph.xml

Viewlets


The Testrun list Viewlet lists the testruns in the specified period, most recent first:



It provides the following information:

Cmp: Completion i.e. whether the test completed

Sys: System availability i.e. whether the test system was available for the test

Svc: Service availability i.e. whether the service was available for the test

Time: start time & date adjusted for any GMT offset

Plan: name of the Plan (folder) the Test belongs to

Test: name of the Test being run

Party: name of the party being run

Device: name of the test device or device emulation used

Duration: length of the test, in seconds

Location: the description of the text location (if any)

GPS: the test device location according to its GPS unit, if provided

Click a row to display details of that Testrun on the Testrun Summary Dashboard.

Parameters




First testrun ID: type the first testrun ID to select by testrun number.

Last testrun ID: type the last testrun ID to select by testrun number.

Test: select a Test name to list runs of that Test, only

Operator: select a specific Operator to list results for that Operator, only.

Terminal: select a specific Terminal to list results for that Terminal, only.

Agent: select a specific Agent to list results for that Agent, only.



VMOS Test Detail Dashboard (Argo.MMProjector.Service.VMOS.Testrun.Detail.xml) This Dashboard displays five different VMOS scores over time for the selected testrun:



It is displayed by click-through from the following Dashboard:

Argo.MMProjector.Service.VMOS.Testrun.List.xml

Viewlets


The first Video and audio MOS Viewlet plots the Video MOS and Audio MOS score over time:



The first Video and Audio MOS (raw data) Viewlet can display the raw data plotted; click the button to expand

it.

The second Video and audio MOS Viewlet plots the Blockiness, Bluriness and Jerkiness scores over time:

The second Video and Audio MOS (raw data) Viewlet can display the raw data plotted; click the button to

expand it.



Parameters

Testrun ID: type a VMOS testrun ID to display results from another testrun.




Chapter 6 - The Agent Dashboards

This chapter describes the Standard Dashboards supplied for use with the Monitor Master Story Boarder or Agents

i.e. the Agent Dashboards. These are intended for initial use only - most organizations will customize them or

develop their own Dashboards.

Agent Dashboards



available, rather than a strict definition. For general information on using Dashboards and the reports they


Agent Dashboards The following Dashboards are displayed in the default Box Office navigation so you can select them directly from

the Monitor Master Agent folder in the Box Office Dashboards menu or Sidebar.

Screening Room

Result Overview

Map of the World

Content reports

Content Summary

Period reports

Availability Filmstrip

Availability Graph

ETSI KPI Graphs

Compliance and Interoperability

Metric Filmstrip

Metric Graphs

Timing Graphs

Testrun reports

Testrun Summary

Testrun Detail

Testrun Sitemap

Content Visualization

Screening Room Dashboard (Argo.MMAgent.!EntryPoint.ScreeningRoom.xml) Use this Dashboard to explore testruns on an Agent. It defaults to listing all testruns for the last 24 hours, but you

can select plans, tests, or change the period:



Viewlets

This Dashboard displays a single Viewlet initially but can display 3 or 4 more.

The Testrun list Viewlet lists each of the testruns, one per row:

Click a row to display details of that run in four extra Viewlets:

The Testrun Summary Viewlet

The Content list for testrun Viewlet

The Metrics reported for testrun Viewlet

The Messages reported for testrun Viewlet

The Testrun Summary Viewlet:

(Click the More link to display detailed information on the Testrun detail Dashboard.)

The Content list for testrun Viewlet (only displayed if content was downloaded):



The Metrics reported for testrun Viewlet:

The Messages reported for testrun Viewlet:

Parameters








Result Overview Dashboard (Argo.MMAgent.Period.!Entrypoint.Overview.xml) This Dashboard provides a convenient overview of system and service availability. It starts by showing all results

for the previous 24 hours:



Viewlets

This Dashboard displays one Viewlet for all Plans, plus two more Viewlets for each different Plan, and another

Viewlet if any testruns failed.

The Testrun Gantt chart Viewlet provides a convenient indication of when each testrun started and stopped; the

bar color indicates the outcome:

Hover over a bar to display details of that testrun; click a bar to display details of that testrun on the Testrun

Summary Dashboard.

The Service pie chart Viewlets provides a convenient summary of percentage service availability for each Plan:

A chart can have up to three slices: service available (green), service not available (red) and service availability not

known because of system failure (gray). Hover over a slice to display a count of contributing testruns.



The Availability against time bar chart plots completion, system availability, service availability, and service

availability as a percentage of system availability, against time for each Plan:



Hover over a bar to display a count of the contributing testruns; click a bar to display the testruns on the

Availability graph Dashboard.

The Failing testruns Viewlet lists any testruns that failed and thus may require further investigation:

Click a row to display details of that testrun on the Testrun Summary Dashboard.

Parameters









Map of the World Dashboard (Argo.MMAgent.Period.!Entrypoint.MapOfTheWorld.xml) Use this Dashboard to display a map showing where your geographically qualified data originated from, and

service availability at each location. This will typically be used to help visualize results from roaming or distributed

test probes:



Viewlets


The Map of the world Viewlet displays a map of the world (or part of it) with colored Pins to indicate the locations

reporting data; the Pin color indicates the reported service availability (green=Y, red=N).

Use the map controls (top left) to zoom in on an area of interest.

Click a Pin to pop up a summary of the testrun:

Click the More… link to display testrun details, on the Testrun Detail click-through

The Map of the world (raw data) Viewlet is collapsed initially. Click the button to display the raw data.



Parameters








Content Summary Dashboard (Argo.MMAgent.ContentSummary.xml) Use this Dashboard to display details of a piece of content from a test. You need to know the Content ID to use it:

This Dashboard is displayed by click-through from the Content List Viewlet on the Screening Room and Testrun

details Dashboards.

Viewlets

This Dashboard displays three Viewlets.

The Content detail Viewlet displays the content's URL, a visualization, Content ID, Testrun ID, and other details.



The HTTP headers Viewlet:

(Headers are often too wide to display in one go, as shown here - scroll the window.)

The Content markup Viewlet:

Parameters

Content ID: Type the ID of the piece of content you're interested in.





Availability Filmstrip Dashboard (Argo.MMAgent.Period.Availability.Filmstrip.xml) Use this Dashboard to display a summary of percentage service availability for each timeslot within the selected

period, broken down by Plan and Test:

Viewlets


The Availability filmstrip Viewlet uses color to indicate service availability for each day, Plan and test, ranging

from green (100%) to red (0%). Hover over a cell to display the number of results for that cell. Click a cell to display

the testruns that contribute to that timeslot, on the Testrun List click-through.

Click the button next to a Plan's name to display the component Tests:

Parameters











Availability Graph Dashboard (Argo.MMAgent.Period.Availability.Graph.xml) Use this Dashboard to display a graph of service availability, system availability, and test completion per timeslot

for the specified period (defaults to hourly for the last 24 hours):

Viewlets


The Availability against time Viewlet is a graph with bars for service availability, system availability, and test

completion, and a curve for service availability as a percentage of system availability, for each timeslot.



Hover over any data point to display its details. Click a data point to list the testruns contributing to that point, on

the Testrun List click-through.

The Availability against time (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

Parameters









ETSI KPI Graph Dashboard (Argo.MMAgent.Period.ETSI.Graphs.xml) Use this Dashboard to graph any of these industry-standard KPIs for your services over time. The Network

Accessibility (NAc) KPI is selected initially, over the last hour:



(The ETSI KPIs are described in the ETSI Testing with Monitor Master guide.)

Viewlets

This Dashboard displays six Viewlets.

The Metric against time Viewlet is an area graph that plots the minimum, average, and maximum values for the

selected ETSI Metric for each timeslot of the selected period:

Click any data point to list the testruns in that timeslot, on the Testrun List Dashboard; this provides click-through

to individual testrun details.

The Metric against time (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

The Metric against hour of day Viewlet plots the average, maximum, and minimum values for the selected ETSI

Metric for each of the 24 hours of the day, to help you recognize daily patterns from data spread over several days:



The Metric against hour of day (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

The Metric cumulatively Viewlet plots the frequency of each metric value (to show which values are common) and

the cumulative frequency to show what percentage of results are under or over a specific value:

The Metric cumulatively day (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

Parameters






ETSI KPI Test: select the Test to report data for.

ETSI KPI Metric: select the Metric to report data for.

ETSI KPI Unit: select the units to use for the Metric value.





Compliance and Interoperability Dashboard (Argo.MMAgent.Period.Issue.ComplianceAndInteroperability.xml) Use this Dashboard to help you analyze content compliance and device interoperability issues reported in your test

data, by summarizing them by device, level, test, etc. This provides an overview of these issues, together with the

convenience of drilldown to the underlying data.

Hint: You can use the Severity Parameter to select just compliance issues or just device interoperability issues, as

well as the level you're interested in. The Dashboard initially lists all levels.

Viewlets

This Dashboard displays zero, one or two Viewlets. A Viewlet is only displayed if there is data of that type to

display.

The Compliance issues Viewlet pivot table that summarizes the number of compliance issues in the selected

results, per category (columns), test and issue type (rows). Totals are displayed for each test and category in the

initial view (above), with individual issue types indicated by colored bars.

Hover over a colored bar to display the number of testruns it represents, in a tooltip

Expand the results for a Test by clicking its button to list each compliance issue reported and the number

of times it was reported.

Click a cell to detail the compliance issues it contains, in the Compliance issue list click-through.

The Interoperability issues Viewlet pivot table that summarizes the number of interoperability issues in the

selected results, per device and category (columns), test and issue (rows). Totals are displayed for each device, test,

and category in the initial view (above), with individual issue types indicated by colored bars.

Hover over a colored bar to display the number of testruns it represents, in a tooltip

Expand the results for a Test by clicking its button, to list each issue reported and the number of times it

was reported:



Click a cell to detail each occurrence of that issue, in the Interoperability issue list click-through

Parameters






Severity: select the level of compliance issue to list, from: compliance, cosmetic, functional, major compliance,

major cosmetic, major functional, major usability, minor compliance, minor cosmetic, minor functional and

minor usability.



Metric Filmstrip Dashboard (Argo.MMAgent.Period.Metric.Filmstrip.xml) Use this Dashboard for a color-coded summary of results for a specified Metric, for each hour of the specified

period, for each Plan and Test. The User Time metric is selected by default on entry:

There is a separate column for each hour, so if you choose a period of more than a few hours, the report may be

quite wide!



Viewlets


The Metric, day & hour Viewlet is a pivot table that indicates the average Metric values for each timeslot, Plan and

Test, color coded ranging from green (good) to red (warning). Hover over a cell to display the number of results

contributing to that cell. Click a cell to list the testruns contributing to it, on the Testrun List Dashboard.

Click the button next to a Plan's name to list the component Tests:

Parameters



End time: select an end time and date to specify a period directly.




Transaction: select a single Transaction to use data from that part of the Test, only.

Metric type: select the Metric to report data for.

Metric unit: select the units that the Metric must use.



Metric Graphs Dashboard (Argo.MMAgent.Period.Metric.Graphs.xml) Use this Dashboard to graph any one of your Metrics over time. It starts by plotting User Time for the last 24 hours,

with 1-hour timeslots:



Viewlets

This Dashboard displays six Viewlets.

The Metric against time area graph plots the minimum, average, and maximum values for the selected Metric, for

each timeslot over the selected period:

Click any data point to display a list of the testruns it represents, on the Testrun List click-through; this provides

click-through to individual testrun details, on the Testrun Summary click-through.

The Metric against time (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

The Metric against hour of day bar graph plots the average, maximum, and minimum values for the selected

Metric for each hour of the day, to help you recognize daily patterns from data spread over several days:



The Metric against hour of day (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

The Metric cumulatively graph plots the frequency of each metric value (to show which values are common) and

cumulative frequency so you can easily see what percentage of results are under or over a key value. For example,

the following graph shows that around 80% of testruns completed within 7.5 seconds, while around 90%

completed within 9 seconds:

The Metric cumulatively (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

Parameters












Timing Graphs Dashboard (Argo.MMAgent.Period.Timing.Graphs.xml) Use this Dashboard to graph any one of the Timings in your results. It starts by plotting all Transaction Intervals

for the last 24 hours aggregated by hour, but you can select other Timings, periods, timeslots, or select by plan or

test:

Viewlets

This Dashboard displays four Viewlets.

The Timing against time area graph plots the minimum, average, and maximum values for the selected Timing for

each timeslot over the selected period:

Click a data point to list the testruns it represents, on the Testrun List click-through; this provides click-through to

individual testrun details, on the Testrun Summary click-through.

The Timing against hour of day bar graph plots the average, maximum, and minimum values for the selected

Timing for each hour of the day, to help you recognize daily patterns from data over several days:



The Timing cumulatively graph plots the frequency of each metric value (to show which values are common) and a

cumulative curve of metric values so you can easily see what percentage of results are under or over a key value.

For example, the following graph shows that more than 95% of transactions were complete within 450

milliseconds:

The Timing cumulatively (raw data) Viewlet is collapsed initially. Click the button to display the raw data.

Parameters







Transaction: select the Transaction to report Timings for.

Timing Type: select the Timing to report data for.



Testrun Summary Dashboard (Argo.MMAgent.Testrun.Summary.xml) Use this Dashboard to display summary results for a single testrun. You need to know the Testrun ID to use it:



This Dashboard is also displayed by click-through from the Map of the World, Result overview and Testrun list

Dashboards.

Viewlets

This Dashboard displays three Viewlets.

The Testrun summary grid lists the testrun number, test name, start & end time, etc.

Click the More… link to display more details on the Testrun Detail Dashboard.

The Transaction duration bar chart shows the time taken to complete each transaction, on a timeline:



Hover over a bar for details of that transaction.

The Content duration bar chart shows the time taken to upload or download each piece of content, on a timeline:

Hover over a bar for a description of that content; click it to display details on the Content Summary click-through.

Parameters

Testrun ID: type the ID of the testrun to display.



Testrun Detail Dashboard (Argo.MMAgent.Testrun.Detail.xml) Use this Dashboard to display detailed information about a Testrun. You need to know the Testrun ID:

This Dashboard is also displayed by click-through from the Testrun summary and Result Overview Dashboards.



Viewlets

The Testrun summary grid displays a summary of this testrun, including its ID; start date and time; campaign,

sequence, plan and party names; device; completion and availability; state, status, duration, content count; location

name and GPS data:

The Transaction duration bar graph plots the duration (in milliseconds) of each Transaction on a timeline:

The Content duration Gantt chart plots the time taken to download each item on a time line:

The Content list for testrun grid lists details of each content item; click its button expand it:



The Messages reported pivot table lists each message output categorized by type and transaction; click its

button to expand it:

The Metrics reported pivot table lists each metric reported, categorized by type and transaction:

The Timings reported pivot table lists each timing reported, categorized by type and transaction:

The Compliance issues pivot table lists each compliance issue reported, categorized by severity and type; click its

button to expand it:

The Interoperability issues pivot table lists each interoperability issue reported; click its button to expand it:

Parameters

Testrun ID: type the ID of the Testrun to view.





Testrun Sitemap Dashboard (Argo.MMAgent.Testrun.Sitemap.xml) Use this Dashboard to display results from a WAP or Web site autobrowse test, to illustrate the site structure (as

tested). You need to know the Testrun ID to use this Dashboard:

Viewlets


The Site map Viewlet displays pages from a web site in a tree structure starting with the first page visited, which

then branches to the next level of pages visited, and so on, to produce a map of the structure of the site:

Each page visualization box is a scrollable window containing a rendered version of the original page, including

active content such as rollovers (subject to technical limitations). It also includes delay, mime type, content id and

test id; click the More link to display content details on the Content detail Dashboard.

Hint: Use the Site map Viewlet zoom buttons ( ) to adjust the scale.

Parameters






Content Visualization Dashboard (Argo.MMAgent.Testrun.Visualisation.xml) Use this Dashboard to examine all the content from a testrun. You need to know the Testrun ID to use this

Dashboard:

Viewlets

The Content visualization Viewlet lists the URL, visualization, MIME type, content ID and testrun ID for each

content item. Click a row to display details of that item on the Content summary Dashboard.

Parameters




Agent Click-through Dashboards The following Dashboards are used to reveal more information about an item, when you click it. In a default

installation they are not listed in the navigation (Dashboards menu or Sidebar); they are only accessed via click-

through:

Compliance Issue List

Interoperability Issue List

Testrun List

Compliance Issue List Dashboard (Argo.MMAgent.Period.Issue.ComplianceList.xml) This Dashboard is used to list content compliance issues in your results, for example when you click a row (issue

type) in the Compliance issues Viewlet on the Testrun Detail Dashboard:



Hint: To summarize and categorize compliance and interoperability issues over a period, use the Compliance and

Interoperability Dashboard.

Viewlets

The Compliance issue list grid lists all reported compliance issues in the selected data, most recent first. Details

include the plan, test, and device name; the type and severity of the error; the content that caused it, and the

context that caused it.

Click the More… link to display details of the testrun that reported it, on the Testrun Detail Dashboard.

Parameters




First testrun ID: type the first testrun ID to select results by testrun number.

Last testrun ID: type the last testrun ID to select results by testrun number.




major cosmetic, major functional, major usability, minor compliance, minor cosmetic, minor functional and minor

usability.

Testrun ID: type the testrun ID to display.





Interoperability Issue List Dashboard (Argo.MMAgent.Period.Issue.InteroperabilityList.xml) This Dashboard is used to list content compliance issues in your results, for example when you click a row (issue

type) in the Interoperability issues Viewlet on the Testrun Detail Dashboard:

Hint: To summarize and categorize compliance and interoperability issues over a period, use the Compliance and

Interoperability Dashboard.

Viewlets

The Interoperability issue list grid lists all reported interoperability issues in the selected data, most recent first.

Details include the date and time; plan, test, and device name; the type and severity of the error; the content that

caused it, the consequence (effect).

Click the More… link to display details of the testrun that reported it, on the Testrun Detail Dashboard.

Parameters




First testrun ID: type the first testrun ID to select results by testrun number.

Last testrun ID: type the last testrun ID to select results by testrun number.



Device: select a Device name to use data for that Device, only




major cosmetic, major functional, major usability, minor compliance, minor cosmetic, minor functional and minor

usability.

Testrun ID: type the testrun ID to display.



Testrun List Dashboard (Argo.MMAgent.Period.Testrun.List.xml) This Dashboard is used to list all Testruns in the specified period, for example when you click a cell in the

Availability filmstrip Dashboard, or click a data point on the Metric graphs Dashboard:

Viewlets

The Testrun list grid lists the testruns in the specified period, most recent first, providing the following

information:

Cmp: completion; whether the test completed (green) or not (red)

Sys: system availability; whether the test system was available for the entire test

Svc: service availability; whether the service under test was available for the test

Time: start time and date, adjusted for any GMT offset

Plan: name of the Plan (folder) containing the Test being run

Test: name of the Test being run

Party: name of the party within the test script being run

Device: name of the device profile used

Duration: length of the test, in seconds

Content: the number of content items downloaded

Location: the description of the text location (if any)

GPS: the test device location according to its GPS unit, if provided

State: the test state

Status: the test status

Click a row to display details of that Testrun on the Testrun Details click-through.

Parameters




First testrun ID: type the first testrun ID to select by testrun number.

Last testrun ID: type the last testrun ID to select by testrun number.



Test: select a Test name to list runs of that Test, only




Chapter 7 - The QMServer Event Dashboards

This chapter describes the Standard Dashboards supplied for use with the Monitor Master QM Server, the

QMServer Events Dashboards. These are intended for initial use only - most organizations will customize them or

develop their own Dashboards.

QMServer Event Dashboards




QMServer Event Dashboards The following Dashboards are displayed in the standard Box Office navigation so you can select them directly from

the Monitor Master QMServer Events folder in the Box Office Dashboards menu or Sidebar:

Event Log Overview

Event Log Detail

They can be used to help analyze QM Server performance or problems.

Event Log Overview Dashboard (Argo.MMServerEvent.Entry.Overview) Use this Dashboard to check all significant events on your Monitor Master QM system. It starts by listing all events

for all hosts for the last hour, but you can select other event types, hosts and periods:

Viewlets


Chapter 7 - The QMServer Event Dashboards


The Events Grid Viewlet lists all Events for the selected period (by default the last hour) in time order. The

information provided includes:

Time: the date and time the event occurred.

Host: the name or IP address of the host that reported it.

Process: the process that reported it.

Module: the module that reported it.

Msg: the message describing the event.

Type: the event type, Information, Warning, or Error.

Click a column heading to sort by it; click it again to reverse the sort direction. Use the buttons along

the bottom of the Viewlet to scroll the list.

The Events Pivot Viewlet lists the same Events categorized by host, process, module and type. Use the or

buttons next to a category to collapse or expand it.

Parameters




Type: select a type (Error, Warning, or Info) to list events of that type, only

Host: select a host to list events from that host, only

Process: select a process (probeService, QM-Service, SAC, ServicePP.exe, SystemManager, SystemServer, or

TaskManager) to list events from that process, only

Module: select a module (acCommonService, acSimService, acUserService, etc.) to list events from that module,

only

Click the Reset button to return to the default Parameters. If you change any Parameters, click the Apply button to


Event Log Detail Dashboard (Argo.MMServerEvent.Listing.Detail.xml) Use this Dashboard to examine the QM Event Log. It starts by viewing entries for the last hour:



Viewlets


The Events Grid Viewlet lists all QM Events for the selected period. The information provided includes:

Time: the date and time the event occurred.

Host: the name or IP address of the host that reported it.

Process: the process that reported it.

Module: the module that reported it.

Msg: the message describing the event.

Type: the event type, Information, Warning, or Error.


the bottom of the Viewlet to scroll the list.

Parameters

Time ago: select a duration to display; the last n minutes, hours, or days.



Type: select a type (Error, Warning, or Info) to list events of that type, only

Host: select a host to list events from that host, only

Process: select a process (probeService, QM-Service, SAC, etc) to list events from that process, only

Module: select a module (acCommonService, acSimService, acUserService, etc.) to list events from that module,

only




Chapter 8 - The QMServer System Data Dashboards

This chapter describes the Standard Dashboards supplied for use with the Monitor Master QM Server, the

QMServer System Data Dashboards. These are intended for initial use only - most organizations will customize

them or develop their own Dashboards.

QMServer System Data Dashboards





QMServer System Data Dashboards The following Dashboards are displayed in the default Box Office navigation so you can select them directly from

the Monitor Master QMServer System Data folder in the Box Office Dashboards menu or Sidebar.

QMServer Busy Resources

QMServer Resources

QMServer Resource Usage

They can be used to help manage QM Server resources.

QMServer Busy Resources Dashboard (Argo.MMQMServerSysData.BusyResources.xml) Use this Dashboard to list any Resources (Terminals or Subscribers) that are busy (in use):

Viewlets




The Busy Terminals Viewlet lists the following for each busy terminal:

Task ID - the ID of the task that's using it

Terminal - the terminal name

Market/Submarket - the market or submarket that the terminal belongs to

Probe Name - the name of the Probe housing the terminal

Slot # - the number of the slot in the Probe

Local Subscriber - the name of the local Subscriber (SIM) being used

The Busy Subscribers Viewlet lists the following for each busy subscriber (SIM):

Task ID - the ID of the task that's using it

Subscriber - the subscriber name

Operator - the operator that's being used

MSIDN/MDN - the phone number that's being used

Access Mode - how the Subscriber/SIM was accessed (local, dynamic, mux or server)

Parameters

Market/Submarket: select a market or submarket to only list its busy resources

Probe: select a probe to only list its busy resources.

User: select a User to only list resources being used by them



QMServer Resources Dashboard (Argo.MMQMServerSysData.Resources.xml) Use this Dashboard to list all resources in the QM database:



Viewlets

This Dashboard displays three Viewlets listing the resources in the QM database tables. Click a column heading to

sort by it; click it again to reverse the sort direction. Use the buttons along the bottom of a Viewlet to

scroll the list.

The Probes Viewlet lists all Probes (Agent X1000 appliances) in the database:

Name: the name used for this probe within Monitor Master QM.

Address: the routable name or IP address of probe.

The Terminals Viewlet lists all Terminals (modems) in the database:

Name: the name used for this Terminal within Monitor Master QM.

Probe: the name of the Probe that houses this Terminal.

The SIMs Viewlet lists all SIMs in the database:

SIM: the name used for this Terminal within Monitor Master QM.

Chip ID: the name of the Probe that houses this Terminal.

IMSI: International Mobile Subscriber Identity, which uniquely identifies this SIM (usually printed on the

SIM)

Number: the voice APN

Type: GSM 3.5V, GSM 5V, UNMANAGED, USIM, etc

Parameters




QMServer Resource Usage Dashboard (Argo.MMQMServerSysData.ResourceUsage.xml) Use this Dashboard to examine how resources are scheduled to be used, for example to find out when a particular

Probe is free. It starts by listing the next 7 days:

Viewlets

This Dashboard displays six Viewlets: three Gantt Charts and three Grids.

The Task Gantt Charts

This three Gantt Chart Viewlets present bookings for your Probes, Terminals, and SIMs:



The Probe Tasks Gantt Chart (see above) has one horizontal bar per probe, with the start and end time of each

individual task scheduled to run on that probe shown by separate bars within it. The vertical axis shows Probe

names, the horizontal axis shows dates and times.

The Terminal Tasks Gantt Chart (see above) has one horizontal bar per Terminal, with the start and end time of

each individual task scheduled to run on that Terminal shown by separate bars within it.

The SIM Tasks Gantt Chart (see above) has one horizontal bar per SIM, with the start and end time of each

individual task scheduled to run on that SIM shown by separate bars within it.

Hint: You may need to select a shorter time period to see individual task bars:

7-day time period 4-hour time period

Hover over a task bar to display its Task ID; click a task bar to display details on the QMServer Task Details

Dashboard.

The Task Grids

The three Grid Viewlets show details of each booking for your Probes, Terminals, and SIMs. They are collapsed

initially; click a Viewlet's button to expand it.


the bottom of a Viewlet to scroll the list. Click a row to display details of that task on the QMServer Task Details

Dashboard.

The Probe Tasks Viewlet lists all scheduled Tasks sorted by Probe and start time:

Probe: the name of the Probe running the task.

TimeSchedStartTime: the date and time the task is scheduled to start.

TimeSchedExpectEnd: the date and time the task is expected to end (the start time plus expected duration).



The Terminal Tasks Viewlet lists all scheduled tasks sorted by Terminal (modem) and start time:

SchedWorkflow: the name of the workflow scheduled by the task.

TeAlias: the name of the Terminal running the task.

CntrlName: the name of the Probe controlling the task.

DTETermIdRef:

TimeTaskId: the task id


TimeSchedExpectEndTime: the date and time the task is expected to end (the start time plus expected

duration).

TimeSchedExpectDuration: the time the task is expected to take.

The SIM Tasks Viewlet lists all scheduled tasks sorted by SIM and start time:

SchedWorkflow: the name of the workflow scheduled by the task.

SIMName: the name used for this Terminal within Monitor Master QM.

TimeSchedIDRef:

TimeTaskId: the task id


TimeSchedExpectDuration: the time the task is expected to take.

TimeSchedExpectEndTime: the date and time the task is expected to end (the start time plus expected

duration).

Parameters

Start time: select a start time and date to specify the start of the time period. Use End time to specify its end.

End time: select an end time and date to specify the end of the time period. Use Start time to specify its start.

Probe: select a probe (Agent X1000 appliance) to list tasks for that probe, only

UserId: select a user to list tasks scheduled by that user, only





QMServer System Data Click-through Dashboards The following Dashboards are used to reveal more information about an item, when you click it. In a default

installation they are used to reveal more information about an item, when you click it. In a default installation

these Dashboards are not listed in the navigation (Dashboards menu or Sidebar); they are only accessed via click-

through:

Clickthrough:QMServer Task Details

QMServer Task Details Dashboard (Argo.MMQMServerSysData.TaskDetails.xml) This Dashboard is displayed when you click on a task bar or task row in the QMServer Resource Task Dashboard,

to display details of that task:

Viewlets

This Dashboard uses four Grid Viewlets to tabulate details of the selected task:

The Tasks Details Grid(see above) displays overall details:

User: the name of the user who schedule the task

Workflow: the pathname of the workflow file executed by the task

Test: the pathname of the testcase file executed by the workflow

Start Time: the expected start date and time for the task

Expected End Time: the expected end date and time for the task

Expected duration: the expected duration for the task (seconds)

The Probes in Task Grid(see above) lists details of the probe(s) used by the task:

Probe: the probe's name, as used throughout QM

Address: the probe's routable name or IP address

The Terminals in Task Grid (see above) lists details of the terminals used by the task:

Terminal: the terminal's name, as used throughout QM

Probe: the probe's name, as used throughout QM

The SIMs in Task Grid(see above) lists details of the SIM(s) used by the task:



SIM: the SIM's name, as used throughout QM

IMSI: the SIM's IMSI number, which uniquely identifies it

Number: the SIM's voice number

Parameters

This Dashboard does not support any Parameters - it is used via click-through only.


Appendix A - Using iPhone Connectivity

If you have an Apple iPhone, you may be able to use it to access key reports while on the move. This facility -

iPhone Connectivity - requires Box Office Developer effort to create iPhone-specific Dashboards (see Developing

Reports with Box Office).

This Box Office feature is still in development, but we think it should prove useful even in its current form.

Using Box Office Dashboards from your iPhone To use Box Office from your iPhone:

Connect to http://servername/BoxOffice/Login/iLogin.aspx

Type your Box Office username and password and tap Log In

After successful login, your iPhone Welcome or iPhone Portal screen should be displayed. This is a custom

page provided by your developers, but will typically use a Links Viewlet to offer a menu of Dashboards you

can run, like this:

Simply tap the option you want to launch the corresponding report:

http://servername/BoxOffice/Login/iLogin.aspx



You can use iPhone facilities like rotate, zoom and flick (to scroll) to navigate the report

You can also use click-through and the Grid pagination controls if the Viewlet supports them

You cannot use Parameters, change the Source, or use the Viewlet menu as described earlier in this guide

(those facilities are for Internet Explorer users)

Tap the (Home) icon to return to the iPhone portal to choose another Dashboard

Remember to logout when finished


Appendix B - The Google Earth Plug-in

The Earth Viewlet uses the Google Maps API to display data according to the location it was captured in, on a fully

rendered 3D map or globe. To view a 3D map the Google Earth plug-in must be installed in your browser.

If you see this instead of a 3D map:

You need to install the plug-in as described below.

Note: The System Administrator must also obtain a site license key for your Box Office server, for your Developers

to use. This is described in the Installing & Managing Box Office guide.

Installing the Google Earth Plug-in You need to install the Google Earth plug-in on your PC before it can display the Earth (3D Map) Viewlet. This

requires Internet access from the PC and will typically take 5-10 minutes.

Note: You do not need this plug-in to use the Google Maps (2D Map) Viewlet.

Launch Internet Explorer on the PC

Visit http://code.google.com/apis/earth/ to display the Google Earth API page.

If you need to install the plug-in, a large Download link will be displayed on this page, like this:



Note: If this link is not displayed, the plug-in is installed already - you can skip the rest of this appendix.

Click the Download link to begin the installation.

Click Run.

Appendix B - The Google Earth Plug-in


Click Run and wait for the installer to complete.

Click Close and you will be able to use the Earth Viewlet on this PC.



Index

A

Account menu, 20

Agent Dashboards, 118

Annotation, 29

Apparent Time, 10

Area graphs, 8

Argo.BoxOffice.Today Dashboard, 44

Argo.BoxOffice.Users Dashboard, 45

Argo.MMAgent.ContentSummary Dashboard, 124

Argo.MMAgent.EntryPoint.ScreeningRoom

Dashboard, 118

Argo.MMAgent.Period.Availability.Filmstrip

Dashboard, 126

Argo.MMAgent.Period.Availability.Graph

Dashboard, 127

Argo.MMAgent.Period.Entrypoint.MapOfTheWorld

Dashboard, 122

Argo.MMAgent.Period.Entrypoint.Overview

Dashboard, 120

Argo.MMAgent.Period.ETSI.Graphs Dashboard, 127

Argo.MMAgent.Period.Issue.ComplianceList

Dashboard, 142

Argo.MMAgent.Period.Issue.InteroperabilityList

Dashboard, 144

Argo.MMAgent.Period.Metric.Filmstrip Dashboard,

131

Argo.MMAgent.Period.Metric.Graphs Dashboard,

132

Argo.MMAgent.Period.Testrun.List Dashboard, 145

Argo.MMAgent.Period.Timing.Graphs Dashboard,

135

Argo.MMAgent.Testrun.Detail.xml, 138

Argo.MMAgent.Testrun.Sitemap.xml, 141

Argo.MMAgent.Testrun.Summary.xml, 136

Argo.MMAgent.Testrun.Visualisation.xml, 142

Argo.MMProjector.Period, 60

Argo.MMProjector.Period.Availability.Filmstrip

Dashboard, 55

Argo.MMProjector.Period.Availability.Graphs

Dashboard, 56

Argo.MMProjector.Period.CompletedTaskFilmstrip

Dashboard, 62

Argo.MMProjector.Period.EntryPoint.MapOfTheWor

ld Dashboard, 53

Argo.MMProjector.Period.EntryPoint.Overview

Dashboard, 51

Argo.MMProjector.Period.EntryPoint.ScreeningRoo

m Dashboard, 49

Argo.MMProjector.Period.Metric.Filmstrip

Dashboard, 57

Argo.MMProjector.Period.Metric.Graphs Dashboard,

58

Argo.MMProjector.Service.InteractiveMode.CallOver

view Dashboard, 70

Argo.MMProjector.Service.InteractiveMode.CallPivo

ts Dashboard, 68

Argo.MMProjector.Service.Metrics.MMS Dashboard,

74

Argo.MMProjector.Service.MMS.Overview

Dashboard, 73

Argo.MMProjector.Service.MMS.Testrun.List

Dashboard, 76

Argo.MMProjector.Service.SMS.Overview

Dashboard, 83

Argo.MMProjector.Service.SMS.Testrun.List

Dashboard, 84

Argo.MMProjector.Service.VMOS.GraphicalSummar

y Dashboard, 91

Argo.MMProjector.Service.VMOS.Testrun.Detail

Dashboard, 114

Argo.MMProjector.Service.VMOS.Testrun.List

Dashboard, 94

Argo.MMProjector.Service.Voice.Overview

Dashboard, 95



Argo.MMProjector.Service.Voice.Testrun.List

Dashboard, 97

Argo.MMProjector.Service.WAP.Overview

Dashboard, 103

Argo.MMProjector.Service.WAP.Testrun.List

Dashboard, 104

Argo.MMProjector.System.Availability.Agent

Dashboard, 66

Argo.MMProjector.System.Availability.Operator

Dashboard, 67

Argo.MMProjector.System.Availability.Terminal

Dashboard, 64

Argo.MMProjector.Testrun.List Dashboard, 113

Argo.MMProjector.Testrun.Summary Dashboard,

106

Argo.MMQMServerSysData.BusyResources

Dashboard, 150

Argo.MMQMServerSysData.Resources Dashboard,

151

Argo.MMQMServerSysData.ResourceUsage

Dashboard, 153

Argo.MMQMServerSysData.TaskDetails Dashboard,

156

Argo.MMServerEvent.Entry.Overview Dashboard,

147

Argo.MMServerEvent.Listing.Detail Dashboard, 148

Autorefresh, 29

Availability Dashboards

Availability by Agent, 66

Availability by Operator, 67

Availability by Terminal, 64

B

Bar charts, 8

Box Office

Buttons, 31

Dashboards, 44

Favourites, 12

Forgotten Password, 14

Glossary, 9

Home page, 23

Launching, 12

Launching Dashboards, 12, 13

Logging in, 13

Menu bar for Users, 16

Menus, 16

Menus for Administrators, 16

Overview, 7

Parameters, 9, 27

Password, 13

Reports, 12, 13

Terms, 9

Timeouts, 25

User Interface, 16

User name, 13

Using, 12

v1.10, 6

v1.8, 6

Versions, 6

Box Office Menus

Account, 20

Configure, 19

Dashboards, 18

Help, 20

Home, 18

Links, 20

Tools, 19

Using, 17

Box Office Parameters

Defaults, 27

Overview, 9

Using, 29

Box Office Users Dashboard, 45

Box Office v1.10

Features, 6

Busy Resources Report, 150

C

Click-through, 32




Agent, 142

Projector, 106

QMServer System Data, 156

Completed Tasks Dashboard, 62

Content Summary Dashboard, 124

Controls

Annotation, 29

Autorefresh, 29

Navigation, 27

Overview, 26

Parameters, 27

User customisation, 31

Viewlet folding, 30

Viewlet menu, 32

Viewlet zoom, 31

Customization, 31

D

Dashboard Controls

Annotation, 29

Autorefresh, 29

Navigation, 27

Overview, 26

Parameters, 27

User customisation, 31

Viewlet folding, 30

Viewlet menu, 32

Viewlet zoom, 31

Dashboards, 9


Box Office Dashboards, 44

Click-through, 106, 142, 156

Dashboards menu, 18, 24

Dashboards page, 23

Launching, 22, 24

Projector Dashboards, 47

QMServer Event Dashboards, 147

QMServer System Data Dashboards, 150

Using, 22

Data Export

from Box Office, 42

Definitions, 9

E

Earth Plug-in, 160

ETSI KPI Graphs, 127

Event Dashboards, 147

Event Log Detail Listing Dashboard, 148

Event Log Overview Dashboard, 147

Event Log Reports, 147, 148

Exporting Data

from Box Office, 42

F

Favourites (Box Office)

Creating an Internet Explorer Favourite, 40

Using a Box Office Favourite, 24

Using a QM Favourite, 12

Filmstrips, 8, 34

Folding Viewlets, 30

Forgotten Password, 14

G

Gantt charts, 8

Gauges, 8

Google Earth

installing, 160

plug-in, 160

using, 37

Google Maps

using, 36

Graphs, 35

Grids, 33

Guest User (Box Office), 13

H

Help

Menu (Box Office), 20



Home menu

Box Office, 18

Home page

Box Office, 23

Hotspots, 32

I

Installing

Google Earth plug-in, 160

Interactive Mode Dashboards

Interactive Mode Call Filmstrip, 68

Interactive Mode Call Overview, 68, 70

Interoperability Reports, 130, 144

IPhone Connectivity, 158

K

KPIs Graph, 127

L

Launching Box Office, 12

from Internet Explorer, 13

from Quality Manager, 12

Launching Dashboards, 22

from a Box Office Favourite, 24

from a Quality Manager Favourite, 12

from Internet Explorer, 13

from Quality Manager, 12

from the Box Office Dashboards menu, 22, 24

from the Box Office Dashboards page, 23

from the Box Office Home page, 22, 23, 24

from the Box Office Sidebar, 22, 23, 24

Line graphs, 8

Links menu, 9, 20

List Viewlets, 8

Log Detail Report, 148

Logging in to Box Office, 13

Logging out from Box Office, 15

Login

Box Office, 13

Logout from Box Office, 13

M

Map of the World Dashboard, 53, 122

Menu Bar

Box Office user, 17

Menus

Box Office user, 16, 17

Meta tag

Service Type, 48

Metric Graph Dashboard, 58, 60, 132

MMS Dashboard

MMS Service Key Metrics, 74

MMS Service Overview, 73

MMS Test Runs, 76

N

Navigation Controls (Box Office), 27

P

Parameters. See also Box Office Parameters

Passwords (Box Office)

Forgotten, 14

Lost, 13

Recovery, 13

PDF output (Box Office), 41

Pie Charts, 8

Pivot Tables, 8, 34


Q

QM

Favourites, 12

Launching Box Office from, 12

Launching Dashboards from, 12

Launching Reports from, 12

QM Server Time, 10

QMServer Busy Resources Dashboard, 150


QMServer Resource Usage Dashboard, 153

QMServer Resources Dashboard, 151




QMServer Task Details Dashboard, 156

Quality Manager. See QM

R

Radar plots, 8

Reports, 9, 22


Box Office Dashboards, 44

Click-through, 106, 142, 156

Dashboards menu, 18, 24

Dashboards page, 23

Home page, 23

Launching, 22, 24

Overview, 22




Using, 22

Resources Dashboards

Busy Resources Report, 150

Resource Usage Report, 153

Resources Report, 151

Result Overview Dashboards, 51, 120

Roles

effect on access to Dashboards, 13

S

Saving a Report

as a Box Office Favourite, 40

as a PDF, 41

as a URL, 40

as a Web page, 41

as an Internet Explorer Favourite, 40

Screening Room Dashboards, 49, 118

Selecting a menu option, 17

Selecting a Source, 25

Server Time, 10

Service Dashboards, 68, 70, 73, 74, 76, 83, 84, 91, 94,

95, 97, 103, 104

ServiceType Meta Tag, 48

Sidebar (Box Office), 20

Sitemap Dashboard, 141

SMS Dashboards

SMS Service Overview, 83

SMS Test Runs, 84

Sources, 9, 25

Special Terms, 9

Standard Reports, 47

Standard Scripts

Reports, 47

Storyboarder Testrun Summary, 109

System Data Dashboards, 150

T

Task Details Dashboard, 156

Terms, 9

Testrun Reports, 109, 136, 138, 141, 142

Text Viewlet, 9

Time

Apparent Time, 10

Server Time, 10

Time Zone, 9

UTC Time, 10

Time zones, 9

Timeouts, 25

Timing Graphs Dashboard, 135

Tools menu, 19

Tooltips, 32

Tree Viewlet, 9

U

User customization, 31

Users

Dashboard, 45

Developers, 13

Guests, 13

Roles, 13

Users Dashboard, 45



Using

2D Maps, 36

3D Maps, 37

Box Office, 12

Dashboards, 22

Filmstrips, 34

Google Earth Maps, 37

Google Maps, 36

Graphs, 35

Grids, 33

iPhone connectivity, 158

Maps, 36

Pivot Tables, 34

Reports, 32

UTC Time, 10

V

Viewlets

Examples, 8, 9

Viewlet folding, 30

Viewlet menu, 32

Viewlet zoom buttons, 31

VMOS Dashboards

VMOS Overview, 91

VMOS Test Detail, 114

VMOS Test Runs, 94

Voice Service Overview

Voice Service Ovevriew, 95

Voice Test Runs, 94

W

WAP Service Dashboards

WAP Service Overview, 103

WAP Test Runs, 104

Web pages, 9, 41

Welcome Dashboard, 44

World Map Dashboards, 53, 122

Z

Zoom Controls, 31

tems™ box office v1 -...

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