tender for “house keeping services”_no. 26-02/2016 … cgm_210916.doc · web viewtender...

BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping

CHENNAI TELEPHONES

BID DOCUMENT

Tender for“Providing House Keeping Services “ in the office premises of Chief General Manager BSNL,Chennai Telephones at 78,Purasaiwakkam High road,Chennai-600010

TENDER NO. AGM-PG/AT/2016-17/CGM CHTD/House Keeping/1 dated. .19/09/2016

Tender Type - E-Tendering

Bid Type - Single stage Two Bid system

Date of downloadingtender document - 21/09/2016

Last date of downloadingTender document - 14/10/2016

Last date of bid submission - 14/10/2016 Upto 14:00 Hrs.

Opening date of Tender - 14/10/2016 at 14:30 Hrs.

Estimated cost -Rs. 8,30,000.00

of 64 Signature of the Bidder with Seal


BHARAT SANCHAR NIGAM LIMITED(A Government of India Enterprise)

O/O The Chief General Manager, BSNL,Chennai Telephones, #78,Purasaiwakkam High road, Chennai-600010.

From To AGM (PG/AT), ------------------------------------------- BSNL,Chennai Telephones, -------------------------------------------#78,Purasaiwakkam High Rd, ------------------------------------------Chennai-600010. -----------------------------------------No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 Dated: 19/09/2016 Sub: - Tender documents for “Providing House Keeping Services” in the office premises of Chief General Manager, BSNL,Chennai Telephones at 78,Purasaiwakkam High road,Chennai-600010Please find enclosed the tender document in respect of above mentioned tender which contains the following.

Sec.No Item Page No.1.Part A Detailed NIT 3-51.Part B Newspaper NIT 62 Tender Information 7-8 3.Part A Scope of work 9 – 103.Part B Technical Specifications/ Requirements 11 – 123.Part C Schedule of Requirements 13-164.Part A General Instructions to Bidders(GIB) 17 – 264.Part B Special Instructions to Bidders(SIB) 27-294.Part C E-tendering instructions to bidders 30-345.Part A General (Commercial) Conditions of Contract (GCC) 35-375.Part B Special (Commercial) Conditions of Contract (SCC) 38 – 41Annexure I Draft – Agreement 42-43Annexure II Statement of Compliance 446 & 6A Undertaking & declaration 456B Near Relationship certificate 46 7A Proforma for BID Security 47-487B Proforma for Performance Security Bond 49-507 C Letter of authorization to attend Bid opening 518 Bidder’s profile & Questionnaire. 52-539.Part A Bid Form 549.Part B Price Schedule 55 List of abbreviation 56

AppendixAppendix-1 to Sec. 4 Part A of Chapter 4 (Standard Tender Enquiry Document) 57-63

If interested, kindly submit your offers by means of online bids only at the portal detailed in ‘Special Instructions to Bidders for E-Tendering’ up to 14.00 hours of 14/10/2016 and bids will be opened at 14.30 hours of 14/10/2016.

AGM (PG/AT)BSNL,Chennai Telephones

Tel- 044-26411300 Fax.: 044-26420001 E-Mail: [email protected]

SECTION – 1 Part A


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Detailed NOTICE INVITING E-TENDER (Detailed NIT)

BHARAT SANCHAR NIGAM LIMITED(A Government of India Enterprise)O/o The Chief General Manager,BSNL,Chennai Telephones,

#78,Purasaiwakkam High road,Chennai-600010.

1.0 Digitally sealed Tender on rupee payment basis are invited through E tendering process by the General Manager (HR/Admin.,), BSNL,CHENNAI TELEPHONES ,#78,Purasaiwakkam High Road,Chennai-600010 from the eligible bidders for undertaking following works.

1.1 Description of work;

Sl.No Name of the Work Estimated Quantity (Sq mt)

Bid Security/Earnest Money Deposit amount

for the tender in Rs.(INR)

1.

Providing Housekeeping services in the office premises of

Chief General Manager,BSNL,Chennai Telephones,

at 78,Purasaiwakkam High Rd.,Chennai-600010 Total Area -3937 16600.00

Note 1: The quantity in Sq.mts stated above are estimated and BSNL reserves the right to vary the quantity to the extent of -25 % to +25 % of specified quantity at the time of award of the contract i.e. APO without any change in unit price and or other terms & conditions.

2.The bidders cannot participate in the tender without downloading official copy of the tender document. 3..Bidders must register on the e-tender portal, if not already registered earlier and follow all instructions for participating in bidding for the tender.

Purchase of Tender Document: Tender document can be obtained by downloading it from the website www.chennai.bsnl.co.in following “Link for E-tenders by Chennai Telephones” The tender document for participating in E-tender shall be available for downloading from https://www.tenderwizard.com/BSNL :- from 16.00 hour of 21/09/2016 to 1400 hours of 14/10//2016.

The bidders downloading the tender document are required to submit the tender fee, Rs 525/-( inclusive of VAT) (Rupees Five Hundred Twenty Five only) through DD/ Banker’s cheque along with their tender bid, failing which the tender bid shall be left archived unopened/ rejected.

The DD/ banker’s cheque shall be drawn from any Nationalized/ Scheduled Bank in favour of “Accounts Officer (Cash &Accounts ),Head Quarters , BSNL Chennai Telephones,” and payable at Chennai.

The tender documents shall be issued free of cost to MSE bidders on production of requisite proof in respect of valid certification from MSME for the tendered item/services.

3.0 Availability of Tender Document: The tender document shall be available for downloading from 1600 hrs of 21/09// 2016 onwards up to 14/10/ 2016 up to 1400 hrs .

3.1 Closure time / date of downloading of tender document (by bidder) from e-tender portal, should be kept 05 minutes before the last time /date of submission.

Since tenders are being invited through e-tendering process, physical copy of the tender document would not be available for sale.

4. Eligibility Criteria: -

a ) This invitation for bid is open to all Indian nationals having experience of a minimum of three years as on the date of submission of the tender, in similar fields with Public Sector

Undertakings, Government Establishments, Multi-National Company(s), etc., Tenderers having any of the relatives employed in BSNL are not eligible to participate in the tender

b ) Valid PAN No. of 64 Signature of the Bidder with Seal

https://www.tenderwizard.com/BSNL


c ) The bidder should be registered with appropriate authorities under Employees Provident Fund and Employees State Insurance Acts. Relevant copy(ies) should be enclosed.

d ) Valid sales/Service Tax Registration Certificate No. or exemption certificate No. e ) Workmen Compensation Insurance Certificate. f ) Latest License from the Labour Commisioner for operating this type of service.g ) A declaration to the effect that any of their relatives are not employed in BSNL(Near-

relation ship certificate)h ) Bid security/EMD …i ) Article of Memorandom of Association or Partnership deed or Proprietorship deed as the

case may bej) Statement of compliance ( Annexure-II )

4.1 The experience certificate should be on the letter head of the organisation with name, designation and contact number along with the office seal of issuing authority. The Certificate should be signed/issued by the authority not less than the “Under Secretary / Manager / Executive Engineer” / Group A Rank Officer for Govt./ Semi Govt. Organisations and should be supported by “TDS” certificate, if issued by any authority of private organisations.

4.2 The bidders shall submit necessary documentary proof showing that they meet the eligibility criteria along with their tender bid. All documents submitted will also be self attested by the bidder.

5. Bid Security / EMD:

5.1 The bidder shall furnish the Bid Security / EMD in one of the following ways:-

(a) Demand Draft/ Banker’s cheque drawn in favour of ““Accounts Officer (Cash&Accounts ), Head Quarters ,BSNL Chennai Telephones,” and payable at Chennai. .

b) Bank Guarantee ( as prescribed format given in the section-7(A)) from a scheduled bank drawn in favour of General Manager (HR / Admin.,), BSNL Chennai Telephones , #78, Purasaiwakkam High Road, Chennai-600010., which should be valid for 210 days, from the tender opening date.

5.2 The MSE units shall be exempted from submission of Bid Security deposit on production of requisite proof in respect of valid certification from MSME for the tendered item / service , monetory limit covering the value of the tender.The enlistment certificate issued by MSME should be valid on the date of opening of the tender.

6.Date & Time of Submission of Tender bids:6.1 Last Date / Time of submission of Bid Online: up to 14.00 Hours on 14/10/2016

6.2 Last Date / Time of Submission of documents in hardcopy: up to 14.00 Hours on 14/10//2016

Note: In case the date of submission (opening) of bid is declared to be a holiday, the date of submission (opening) of bid will get shifted automatically to next working day at the same scheduled time. Any change in bid opening date due to any other unavoidable reason will be intimated to all the bidders separately.

7 Online opening of Tender Bids: At 14.30 Hours on 14/10/ 2016.

.

8. Place of Opening of Tender Bids

8.1 Since tender has been invited through e-tendering process, the tender shall be opened through ‘Public Online Tender Opening Event (TOE)’. BSNL’s Tender Opening Officers as well as authorized representatives of bidders can attend the Public Online Tender Opening Event (TOE) from the comfort of their offices..

..8.2 However, if required, authorized representatives of bidders can attend the TOE at “Conference


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Hall, 2 nd floor , O/O The Chief General Manager, BSNL, Chennai Telephones ,#78, Purasaiwakkam High road, Chennai-600010 where BSNL’s Tender Opening Officers would conduct Public Online Tender Opening Event (TOE).

9. Tender bids received after due time & date will not be accepted.

10. Incomplete, ambiguous, Conditional, unsealed tender bids are liable to be rejected.

11. General Manager (HR/Admin.,) BSNL,Chennai Telephones reserves the right to accept or reject any or all tender bids without assigning any reason. He is not bound to accept the lowest tender.

12.1 The bidder shall furnish a declaration under his digital signature that no addition / deletion / corrections have been made in the downloaded tender document being submitted and it is identical to the tender document appearing on E-tender Portal (https://www.tenderwizard.com/BSNL).

12.2 In case of any correction/ addition/ alteration/ omission in the tender document, the tender bid shall be treated as non responsive and shall be rejected summarily.

12.3 For further instructions regarding submission of bids online the bidder shall visit the homepage of the portal (https://www.tenderwizard.com/BSNL).

Note 1: All documents submitted in the bid offer should be preferably in English. In case the certificate viz. experience, registration etc. is issued in any other language other than English, the bidder shall attach an English translation of the same duly attested by the bidder & the translation should be a true copy in addition to the relevant certificate.

Note 2: All computer generated documents should be duly signed/ attested by the bidder/ vendor organization.

AGM (PG/AT) Tel- 044-26411300 Fax.: 044-26420001

E-Mail: [email protected]

SECTION – 1 (Part B)

BHARAT SANCHAR NIGAM LIMITED(A Government of India Enterprise)O/o The Chief General Manager,

BSNL ,CHENNAI TELEPHONES,#78,PURASAIWAKKAM HIGH RD,CHENNAI-600010.

NOTICE INVITING TENDERTender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 Dated: 19/09/2016.

E- Tenders are invited by the General Manager(HR/Admin.,),BSNL ,CHENNAI TELEPHONES,#78,PURASAIWAKKAM HIGH RD,CHENNAI-600010.,


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping from the prospective bidders for the following work:

Name of work Quantity Estimated cost in Rs.

Providing House Keeping services in the office premises of Chief General Manager,BSNL ,CHENNAI TELEPHONES,at 78,PURASAIWAKKAM HIGH ROAD,CHENNAI-600010.,

Area: 3937 Sq.mts

8,30,000.00

Last date of receipt of tender is14/10/2016 up to 14:00 Hrs.For further detailed information,kindly visit our website “www.chennai.bsnl.co.in” following “Link for E-tenders by Chennai Telephones”

AGM (PG/AT)

Tel- 044-26411300 Fax.: 044-26420001

SECTION- 2

Tender Information1. Type of tender- :

a) No. of Bid Submission Stages for E- tender: Single stage two bid system.

b) First envelope Techno-Commercial Bid, second envelope Financial bid, both to be submitted electronically.

c) In addition, physical bid comprising of only the documents listed at 3 (C) below to be submitted manually.

d) The Techno-Commercial & Financial bid original or copy must not be submitted with physical bid .


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping c) E-reverse auction : If required

Note :- The bidder shall submit Techno-commercial & Financial bid on E-Platform and only physical bid manually to AGM(PG/AT), BSNL , CHENNAI TELEPHONES,#78, PURASAIWAKKAM HIGH RD, CHENNAI-600010.. The bids will be evaluated techno-commercially first and thereafter financial bids of techno-commercially compliant bidders only shall be opened.

2. Bid Validity Period / Validity of bid Offer : 210 days from the tender opening date.

3. The bid is invited in single stage two bid system. First techno-commercial bid will be opened and evaluated by

Tender Evaluation Committee (TEC ) of BSNL ,CHENNAI TELEPHONES,. Then the financial bid, of those

bidders satisfying the eligibility / Technical & Commercial conditions, shall be opened. These envelopes shall

contain one set of the following documents :- a) Techno-Commercial envelope shall contain :-

i) Certificate(s) showing fulfillment of the eligibility criteria(s) stated in Clause 4 of the DNIT. ii) Clause by clause compliance as per clause 11.2 of Section-4A. iii) Bidder’s Profile & Questionnaire duly filled & signed. iv) Non-Relation Certificate duly filled & signed. v) Undertaking & declaration duly filled & signed. vi) Documents stated in clause 10 of Section-4 Part A.

(All documents should be uploaded on E-Platform )b) Financial envelope shall contain:

i)Electronic Form- financial bid along with Price Schedule (Section 9 Part–B ) with all relevant bid annexures (On E-Platform, since tender is invited through e-tendering process).

ii) In no case, the financial bid, copy or original, should be submitted to AGM (PG/AT), CGM OFFICE BUIDING COMPLEX,BSNL ,CHENNAI TELEPHONES,#78,PURASAIWAKKAM HIGH RD,CHENNAI-600010..

c) Physical bid envelope shall contain:{This envelop has to be submitted, physically, in the office of AGM(PG/AT), BSNL ,CHENNAI TELEPHONES, #78, PURASAIWAKKAM HIGH RD, CHENNAI-600010.,, on or before last date and time of submission of bid.}

i) EMD-Bid Security in Original. ii) DD/ Bankers cheque against payment of tender fee. iii) Power of Attorney & authorization for executing the Power of Attorney in accordance with

clause 14.3 of Section 4 Part A.iv) Complete tender documents duly signed at the end of each page for having read it &

accepted it. Note :- For broad guidelines on E-Tendering kindly follow the instructions available in Section- 4 Part C, E-tendering

Instructions to Bidders.

4. Payment terms4.1 The tenderer shall submit all the bills on printed forms only, to the designated Paying Authority. Bills are to

be prepared by the successful tenderer, in duplicate, enclosing stamped pre receipt. Unless otherwise provided, the payment in full will be made by BSNL,Chennai Telephones every calendar month on submission of the claim bill by the successful tenderer after the work is executed successfully and the services mentioned therein complied with fully.

4.2 Payment will be made through ECS with in 21 days of submission of the bill after due verifications for which Bank details (Beneficiary A/C No., Beneficiary Bank name , Beneficiary Branch Name , IFSC code of the Beneficiary Branch and Branch Serial No.(MICR Code) should be furnished by the successful bidder.

4.3 The tender shall not be considered as completed one until a maintenance certificate is signed by the Officer Incharge and delivered to the paying authority stating that the works have been completed and maintained to his/ her satisfaction. The maintenance certificate shall be given by the officer concerned within three days after the expiry of an English Calendar month and the production of the said maintenance certificate shall be a condition precedent to the payment to the tenderer.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 4.4 No certificate other than the maintenance certificate referred to above shall be deemed to constitute approval or other matter in respect of which it is issued or shall be taken as an admission of the bill, performance of the tender or any part thereof or of the accuracy of any claim or demand made by the tenderer or varied work have been ordered by Officer Incharge , nor shall any other certificate conclude or prejudice any of the powers of General Manager (HR / Admn.).

4.5 .Penalties, if any, leviable from the successful tenderer will be adjusted in the bill.

4.6 The bill shall be paid subject to all statutory deductions as contemplated and applicable from time to time.

4.7 Accounts Officer (Cash & Accounts ) , Head Quarters ,BSNL, Chennai Telephones ,Chennai-600001 shall be the Paying Authority.

5. PENALTY FOR POOR PERFORMANCE:

5.1 A penalty @ 2% of payment due for the month will be deducted for each day of unsatisfactory work, subject to the maximum penalty of 10% in a month. The decision of BSNL for imposition of penalty shall be final and binding. In non- execution of desired works are observed repeatedly (more than 5 times) the action for rescinding the contract will be initiated by BSNL.

5.2 The penalty amount is deductible from the amount due to the successful tenderer for the supply of services rendered by him as per this tender or from any other amount or amounts due to the successful tenderer from Chennai Telephones and the decision of General Manager (HR / Admn.) will be final and binding in this regard.

5.3 General Manager (HR / Admn.) reserves the right to reject the services of the successful tenderer in addition to forfeiture of Security Deposit, in case of poor performance, without prejudice to the provision under clause above. In such case, the successful tenderer shall not be entitled to any other claim or damage.

6. Delivery ScheduleThe work shall commence from the date mentioned in the offer letter or as per the instructions of General Manager (HR / Admn.) and the same shall be normally for a period of one year.

7. Consignee :GENERAL MANAGER (HR/Admin.,)

BHARAT SANCHAR NIGAM LIMITED(A Government of India Enterprise)

O/o the CGM, CGM OFFICE BUIDING COMPLEX,BSNL ,CHENNAI TELEPHONES,

#78, PURASAIWAKKAM HIGH RD, CHENNAI-600010.

SECTION- 3 Part ASCOPE OF WORK

A. GENERAL:

a. Cleaning of ceilings and the walls and removal of cobwebs from all places in the main building should be done as per schedule. After this, no cobwebs should be spotted at any place in the entire building.

b. Cleaning of windows, glass panes and doors should be done as per schedule or as and when requisitioned by the Authority.

c. Mosquito spray should be sprayed in office and other suitable locations specified by the Authority as per schedule to reduce mosquito-menace.

d. The timing and frequency for cleaning and sanitation work given in the schedule is tentative and can be changed as per administrative needs of the Authority.

e. The garbage collected during cleaning of the said compound and other open areas should always be disposed off at the dust-bins provided for this purpose or at any other place specified by the Authority from time to time.

f. The approved Agency shall coordinate with the civic authorities so that garbage is


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping removed from the dust bins daily

g. On receipt of any complaint concerning any activity of the agreement either on telephone or in writing from the Officer-in-charge under the Authority, it should be attended within an hour and acknowledgement of the satisfactory completion of the work from the complainant and their disposal has to be done by the approved Agency suitably by responding to the complaint immediately.

h. Arrangement for disposal of dust bin garbage to Corporation authorized place should be done by the contractor.

i.. Maintenance of the floors and wall tiles of the rooms and attached balconies etc. including washing of all the bathrooms and its fittings (Washbasin, WC etc.) with suitable detergents. Use of any type of acid is not permitted. j.. Maintenance of the floor of the lifts. k. Apart from above, Checking and reporting leaky water taps, geysers, faulty electric installations including A/c units, telephones, broken or rickety furniture, improperly closing doors and windows, improper door and window and other fixtures, broken glass panes and non functioning wall clocks to the Authority .A check list may be provided in this

regard which will have to be maintained and recorded as per instruction of the Authority l. Keeping all other items of the rooms under contract in apple-pie-order.

m. Standard make cleaning material / chemical to be used and the same is to be specified by the contractor n. There should be atleast one supervisor / working staff available during working hours, preferably with mobile phone.. o. Provision of picking up of rags, cups, polythenes, as per directions of officer incharge and shifting of chairs, tables, furniture, making arrangement of conference ,seminars, workshops etc..p. The work of Housekeeping in all common areas in the areas under contract will be completed and maintained in neat & clean condition.

B.SCOPE OF WORK

1.0 House Keeping areas:-

The contract work “Providing House Keeping Services”in the office premises of Chief General Manager, BSNL,Chennai Telephones at 78, Purasaiwakkam High road, Chennai-600010.” is to be done

1.1 The approximate floor areas for the House keeping for all these areas are as indicated below:-

Office at Floor area in rooms to be kept clean and neat

No.of Toilets

No.of Urinals

No.of wash basin

Open terrace 380 sq.m 0 0 0

6th floor 380 sq.m 4 3 6



3rd floor 380 sq.m 3 3 5 of 64 Signature of the Bidder with Seal


2nd floor 380 sq.m 3 3 6

1st floor 380 sq.m 5 3 6

Mezzanine floor 165 sq.m 0 0 0

Ground floor 380 sq.m 2 3 6

Open area around the building732 sq.m 0 0 0

Total 3937 sq.m. 24 21 40

1.3 BSNL,Chennai Telephones have right to increase or decrease the area for House Keeping work upto 25% from time to time in the above mentioned building complex or any other area in CGM office building complex as per its requirement.

1.4 Such increase / decrease will be intimated in writing atleast 15 days in advance.

1.5 The payment shall be increased / decreased , accordingly , as per applicable sq.mt rates.

SECTION- 3 Part B

TECHNICAL SPECIFICATIONS/ Schedule of RequirementsA. General: The contracted work will consist of the following jobs, as per frequency required / mentioned.

B. SCHEDULE

1.SCHEDULE OF CLEANING ACTIVITIES IN THE PREMISES OF CGM OFFICE BUILDING COMPLEX:

Sl. No Item Activities Involved Frequency Time

01. Open area a ) Cleaning around the building b) Floor to floor garbage collection c) Cleaning with water, whenever necessaryd ) Watering plants and removing dried leaves

Daily 0900-1000 Hrs.

02. Carpet area

a )Cleaning including wet mopping and dusting of the rooms and other areas,b )Cleaning furniture , doors , windows , white boards , wall tiles and other items available there in. c ) mopping and washing with soap solution

Daily 0900-1000 Hrs

eradication of rodents


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping d ) cleaning the two lift floor and walls e ) Cleaning the glass panes available there in

03

a )Wooden / Steel Furniture: b)Chairs & Tablesc ) Cup Boardsd ) Telephones wiping with dettol

Cleaning Daily 0900 to 1000 hrs

04 Two wheeler stand Cleaning Daily 0900 hrs to 1000 hrs

05 Toilets & Urinals a) Cleaning of toilet seats urine pots Twice a day 0900 Hrs and wash basins, mirrors and tiles 1400 Hrs (floor & wall) with water & suitable chemicals such as harpic, acid, phenyl etc.. b) Putting naphthalene balls dailycl) Sweeping the floor & mopping with water d) Putting naphthalene balls in urine pots & wash basins e) Drainage cleaning f) Providing liquid-soap for hand washing

06

Carpets, Curtains, Sofa seats , wire mesh, Name boards , Flower pots ,Candle stands etc ., available

1. Vacuum cleaning of carpets, curtains, sofa seats and wire mesh doors. 2. Cleaning and polishing with brass or equivalent, of Brassware like name boards, flower pots, candle stands etc available.

Weekly once 0900 hrs

07 Closed rooms The cleaning of closed rooms will be done once in a week or in special case as instructed by the Officer Incharge

Weekly once 1100 hrs

08 Electrical fittings: a)Fans & Tube-lights b)Air-conditioners

Cleaning Cleaning

Once in a month

0900 Hrs to 1100 Hrs

c)Water Coolers/Drums

Cleaning

9 Open Terrace Cleaning the open terrace ,rooms and overhead tanks

Monthly 0900 hrs to 1000 hrs

10 Two wheeler stand roof

Cleaning Weekly once 0900 hrs to 1000 hrs

3. Other conditions of House keeping: I. The work will be executed in conformity with the specifications and conditions as laid down in this contract. The work will be inspected by the Officer in charge and decision with regard to the acceptability of the work done shall be final and binding.

II. Diaries for daily noting the acknowledgement of House keeping work by the occupants/ incharges of the rooms will have to be supplied by the contractor and got filled up by his personnel for verification of the work done.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping III. Preference will be accorded for the use of mechanical / electrical equipment for the execution of tendered items.

IV. It will be the job of the contractor to ensure that the building is free of cobwebs / White ants / other small pests / rodents.

V. The contractor has to keep the corridors & verandas neat and tidy at all times.

4.List of materials to be supplied by the Bidder for House Keeping Services:

( i ) The materials used for washing the floors and other areas, shall be of standard make, Like Nirma, Vim, Phenyle, Colin, Finit, Odonil, Harpic etc. the specifications of materials should be specifically mentioned. A penalty clause shall be invoked if material used is found inferior in quality or quantity to the agreed one. These items are subject to verification at any time without notice by the officer in charge or by his superiors of whose recommendations are final and are to be acceptable by the contractor for any action that it may so deem fit.

( ii ) The liquid soap dispensers in common toilets should be kept replenished at all times.

SECTION-3 Part CSCHEDULE OF REQUIREMENTS (SOR)

1. OBLIGATIONS OF THE AGENCY:

1.1 The Agency shall strictly comply with all rules / regulations etc. as per law in force including but not limited to Contractor Labour ( Regulation & Abolition) Act, Shops and Establishments Act, Employees Provident Fund Act, ESI Act, Minimum Wages Act and Payment of Wages Act, Workmen Compensation act etc. as applicable during the currency of the contract in respect of any employee or workmen employed or engaged by the Agency.

1.2 The Agency shall pay the Wages and others statutory dues payable to any employee or workmen engaged by the Agency at the rate specified or fixed by the Statutory Authority as applicable during the currency of the Contract in respect of them.

1.3 The Agency will have to insure all his personnel for risk insurance and a copy of risk insurance policy shall be furnished to the Authority.

1.4 The Agency shall maintain all the documents necessary to satisfy the provisions contemplated under Labour Act such as age, sex, educational qualifications, addresses of all the workmen engaged, PF particulars, ESI details, etc.

1.5 If any conditions mentioned above are not complied with by the Agency, payments arising out of contract shall be withheld.

1.6 The Agency shall be held responsible for any damages / losses to the properties of BSNL, Chennai Telephones under the jurisdiction of the Authority due to the negligence of workers engaged by the Agency and shall compensate the Authority adequately against all such losses.

1.7 While submitting the monthly bills to the Authority, the Agency shall also render documentary evidence with an undertaking of the deposits of Provident Fund / ESI contributions made by the Agency in respect of the workforce under consideration for payment of wages, failing which the payment of the bill by the Authority will be withheld until such compliance. The Agency shall duly comply with all Acts, Laws


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping including Contract Labour (Regulation and Abolition) Act, 1970 or other statutory rules, regulations, bye-laws as applicable or which might be applicable from time to time.

1.8 The Agency shall obtain a valid labour license under the Contract Labour (R&A) Act 1970 and the Contract labour (R&A) Central Rules 1971 and before commencement of the work a copy of which shall be submitted to GM (HR/Admn). He shall continue to have a valid license until the completion of work. The Agency shall also abide by and comply with the provisions of the Child Labour (Prohibition and Regulation) Act 1986, Payment of Wages Act 1936, Minimum Wages Act 1948, Employees Liability Act 1938, Workmen’s Compensation Act 1923, Industrial Dispute Act 1947, Maternity benefits Act 1961 and Apprentices Act 1961 or the modifications thereof or any other laws relating there to and the rules made there under from time to time. The Agency is fully responsible to observe the above laws as amended from time to time in regard to his employees and compensation and other benefits/risks in relation to employees to be engaged by him. The Agency shall also produce these records on demand by GM (HR/Admn) . If he fails to do so, his failure will be a breach of the contract and GM (HR/Admn) may at his discretion cancel the contract without prejudice to any other action under the law and contract. The Agency shall also be liable for any pecuniary liability arising on account of any violation by tenderer of the provision of the acts.

1.8.1 The regulation aforesaid shall be deemed to be part of this contract and any breach thereof shall deemed to be a breach of this contract 1.8.2 The Insurance cover protecting the work men against all claims applicable under the Workmen’s Compensation Act ,1948 shall be taken by the contractor / agency. The contractor / agency shall arrange necessary insurance cover for any persons deployed by them even for short duration. BSNL shall not entertain any claim arising out of mishap, if any that may take place. In the event of any liability/claim falling on BSNL, the same shall be reimbursed / indemnified by the contractor / agency

1.8.3 As per the Central Government Minimum Wage Act 1949, Basic + DA + HRA should be equivalent to the minimum wages as notified by Central Government from time to time. Hence the revision of minimum wages notified by the statutory body should be accepted forthwith as and when revision occurs. The minimum wage cannot be negotiated with BSNL and only the service charge is negotiable.

1.8.4 In the event of any failure in this regard and in the event of any loss / damages caused directly or indirectly to BSNL the same shall be payable by the Agency along with such penalty as may be decided by GM (HR/Admn) which shall not be less than 10 percent of the total loss suffered by BSNL.

1.9 In case, while on duty in the building and compound under the agreement, if any of the Agency‘s workforce met with any injury / indisposition due to accident or other natural calamities, the Agency shall ensure the immediate and adequate medical aid viz., first-aid and subsequent treatment facilities should be provided to the workers concerned free of cost without fail. In addition, the Agency shall also be liable for meeting with all other related statutory liabilities.

1.10 The Authority would have the privacy of contract with the Agency only and will give instructions to him and has nothing to do or be connected with the conditions of employment of the workers working for the Agency. The workers engaged by the Agency shall not have any claim against the Authority for regularization, etc. and their engagement shall stand terminated as soon as the work for which the contract is signed and agreed to come to an end or the contract is rescinded or cancelled or terminated under any other clause of the contract or by operation of any law.

1.11 The workers employed by the Agency shall have good character and record, be polite,


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping well-behaved and respectable to the Officers and employees under the jurisdiction of the Authority and free from communicable diseases.

1.12 The Agency shall provide proper uniform to their staff and proper ID card ,the staff should always be in neat and clean uniform while on duty with ID card

1.13 If the performance of a House Keeping activity is found unsatisfactory, the Agency is liable to pay penalty as mentioned in the penalty clause.

1.14 In case of necessity for additional House Keeping work, the approved Agency is bound to meet the additional job / work entrusted by the Authority at the rates mutually agreed upon.

1.15 However, the actual requirement may vary from time to time according to the administrative needs, for which separate instructions will be issued from time to time.

1.16 The Agency shall under no circumstances sub contract the work.

1.17 In order to ensure efficient House Keeping, as per the above clause, the Agency is required to deploy supervisor to oversee the work / make suitable alternate arrangements.

1.18 The schedule of timing of house keeping works to be carried out on daily basis normally for all working days of the month excluding holidays and Sundays as indicated below :

SCHEDULE OF CLEANING ACTIVITIES IN THE PREMISES OF CGM OFFICE COMPLEX :

NATURE OF WORKS:

The House keeping Contracts work at CGM Office Complex is part time in nature i.e. from 08-00 hrs to 11-00 hrs and 14-00 hrs to 15-00 hrs and the scope and terms and conditions of this House Keeping Contract.

Place of Duty in CGM Office Building complex:

Sl. No Item Activities Involved Frequency

01. Open area a ) cleaning around the building b) Floor to floor garbage collection c) Cleaning with water, whenever necessaryd ) Watering plants and removing dried leaves

Daily

02. Carpet area

a )Cleaning including wet mopping and dusting of the rooms and other areas,b )Cleaning furniture,doors,windows,white boards ,wall tiles and other items available there in.. c ) mopping and washing with soap solution

Daily

eradication of rodents d ) cleaning the two lift floor and walls e ) Cleaning the glass panes available there in

03

a )Wooden/Steel Furniture: b)Chairs& Tablesc ) Cup Boards

Cleaning Daily


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 04 Two wheeler stand Cleaning Daily

05 Toilets & Urinals a) Cleaning of toilet seats urine pots Twice a daywash basins, mirrors and tiles (floor & wall) with water & suitable chemicals such as harpic, acid, phenyl etc.. b) Putting naphthalene balls dailycl) Sweeping the floor & mopping with water d) Putting naphthalene balls in urine pots & wash basins e) Drainage cleaning f) Providing liquid-soap for hand washing

06

Carpets,Curtains, Sofa seats , wire mesh,Name boards ,Flower pots ,Candle stands etc ., available

1. Vacuum cleaning of carpets, curtains, sofa seats and wire mesh doors. 2. Cleaning and polishing with brasso or equivalent, of Brassware like name boards, flower pots, candle stands etc available.

Weekly once

07 Closed rooms The cleaning of closed rooms will be done once in a week or in special case as instructed by the Officer Incharge

Weekly once

08 Electrical fittings: a)Fans & Tube-lights b)Air-Conditioners

Cleaning Cleaning

Once in a month

c)Water Coolers/Drums

Cleaning

09 Open Terrace Cleaning the open terrace ,rooms and overhead tanks

Once in a month

10 Two wheeler stand roof

Cleaning Weekly once

1.19 The Agency shall confirm to the provisions of Central/State Act (s) or the Regulations on the subject as well as the terms and conditions of the agreement to be executed.

1.20 The Agency should make the monthly payments to the labourers engaged by the contractor on or before 7th of every month irrespective of the delay if any in payment of bills by BSNL.

1.21 No child labour is permitted to perform the work.

2. Period of Contract:

The contract shall be for a period of one year from the date of agreement. The period of contract may be extended on the same terms and condition for a further period of three months at the sole discretion of The General Manager (HR/Admn), BSNL, Chennai Telephones, Chennai-600010.



SECTION-4 Part A GENERAL INSTRUCTIONS TO BIDDERS (GIB)

1.0 DEFINITIONS

(a) "The Purchaser" means the Bharat Sanchar Nigam Ltd. (BSNL), Chennai Telephones. (b) "The Bidder" means the individual or firm who participates in this tender and submits its bid. (c) "The Supplier" or “The Vendor” means the individual or firm supplying the goods / services under

the contract.

(d) "The Goods / services" means all the equipment, machinery, and or other materials / services which the Supplier is required to supply to the Purchaser under the contract.

(e) "The Advance Purchase Order" or “Letter of Intent” means the intention of Purchaser to place the Purchase Order on the bidder.

(f) "The Purchase Order" means the order placed by the Purchaser on the Supplier signed by the Purchaser including all attachments and appendices thereto and all documents incorporated by reference therein. The purchase order shall be deemed as "Contract" appearing in the document.

(g) "The Contract Price" means the price payable to the Supplier under the purchase order for the full and proper performance of its contractual obligations.

h) “ Successful Bidder(s)” means the bidder(s) to whom work in this tender is awarded.

2.0 ELIGIBILITY CONDITIONS:

2.1 Kindly refer to clause 4 of Section – 1 i.e. Detailed NIT.

3.0 COST OF BIDDING

3.1 The bidder shall bear all costs associated with the preparation and submission of the bid. The Purchaser will in no case, be responsible or liable for these costs, regardless of the conduct or outcome of the bidding process.

4.0 DOCUMENTS REQUIRED

4.1 The goods / services required to be supplied; bidding procedures and contract terms and conditions are prescribed in the Bid Documents. The contents of the Bid documents are specified in the covering letter.

4.2 The Bidder is expected to examine all instructions, forms, terms and specifications in the Bid Documents and clarifications / amendments / addenda, if any. Failure to furnish all information required as per the Bid Documents or submission of the bids not substantially responsive to the Bid Documents in every respect will be at the bidder's risk and may result in rejection of the bid.

5.0 CLARIFICATION OF BID DOCUMENTS

5.1 A prospective bidder, requiring any clarification on the Bid Documents shall submit his queries through e-tender Portal and also notify the Purchaser in writing by FAX or by Email of the Purchaser as indicated in the invitation of Bid. The Purchaser shall respond in writing to any request for the clarification of the Bid Documents, which it receives 10 days prior to the date of opening of the Tenders . Copies of the query


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping (without identifying the source) and clarifications by the Purchaser shall be uploaded as clarification to the concerned tenderer on ETS portal, as addenda, for all the prospective bidders who have downloaded the official copy of tender documents from ETS portal.

5.2 Any clarification issued by BSNL in response to query raised by prospective bidders shall form an integral part of bid documents and shall amount to an amendment of the relevant clauses of the bid documents.

5.3 The format in which the clarifications are to be sent via E-mail and FAX is

S. Section Clause Brief Description of the Ref Page Comments of BidderNo. clause No in Bid

6.0 AMENDMENT OF BID DOCUMENTS

6.1 The Purchaser may, for any reason, whether at its own initiative or in response to a clarification requested by a prospective bidder, may modify bid documents by amendments prior to the date of submission of Bids with due notification to prospective bidders.

6.2 The amendments shall be notified in writing by Addendum through e-tendering portal to all prospective bidders on the address intimated at the time of purchase of the bid document from the purchaser and these amendments also will be binding on them.

6.3 In order to afford prospective bidders a reasonable time (minimum 7 days) to take the amendment into account in preparing their bids, the purchaser may, at its discretion, extend the deadline for the submission of bids suitably.

7.0 DOCUMENTS COMPRISING THE BID

The bid prepared by the bidder shall ensure availability of the following components:(a) Documentary evidence establishing that the bidder is eligible to bid and is qualified to perform the

contract if its bid is accepted in accordance with the clause 2 & 10.

(b) Bid Security furnished in accordance with clause 12. (c) A clause by Clause compliance as per clause 11.2 (d) A Bid form and price schedule completed in accordance with clause 8 & 9

8.0 BID FORM

8.1 The bidder shall complete the bid form and appropriate Price Schedule furnished in the Bid Documents, indicating the goods/services to be supplied, brief description of the goods/services, their quantity and prices as per section- 9.

9.0 BID PRICES

9.1 The bidder shall give basic unit price for the goods/services under the contract as per the price schedule given in Section 9 Part B. The offer shall be in Indian Rupees. No foreign exchange will be made available by the purchaser.

9.2 A bid submitted with an adjustable price quotation will be treated as non-responsive and rejected. 9.3 The prices quoted by the bidder shall be in sufficient detail to enable the Purchaser to arrive at the price of

goods/services offered

9.4 "DISCOUNT if any, offered by the bidders shall not be considered unless specifically indicated in the price schedule. Bidders desiring to offer discount shall therefore modify their offers suitably while quoting and shall quote clearly net price taking all such factors like Discount, free supply, etc. into account".

10.0 DOCUMENTS ESTABLISHING BIDDER'S ELIGIBILITY AND QUALIFICATION


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 10.1. The bidder shall furnish, as part of the bid documents establishing the bidder's eligibility, the following

documents or whichever is required as per terms and conditions of Bid Documents. a) Valid MSE Certificate, if applicable. In case the ownership of such MSE Entrepreneurs happens to be

from SC/ST category, proof in this regard also need to be submitted.



b) Additional documents to establish the eligibility and qualification of bidder as specified in Section-I and Section-4 Part B.

c) Documentary proof of applicable rate of ED/ CD/ Sales Tax/ VAT /Service Tax. d) Certificate of the bidder stating that none of their near relatives are working in BSNL in accordance

with clause 33e) Certificate of incorporation. f) Article or Memorandum of Association or Partnership deed or Proprietorship deed as the case may

be.

10.2 Documentry evidence for financial and technical capabilitya) The bidder shall furnish audited Annual report and or a certificate from its bankers to assess its solvency / financial capability

11.0 DOCUMENTS ESTABLISHING GOODS/SERVICES’ CONFORMITY TO BID DOCUMENTS

11.1 Pursuant to clause 7, the bidder shall furnish, as part of its bid, documents establishing the conformity of its bid to the Bid Documents of all goods and services which he proposes to supply under the contract.

11.2 The documentary evidences of the "goods and services" conformity to the Bid Documents may be, in the form of literature, drawings, data etc. and the bidder shall furnish:

a clause-by-clause compliance on the purchaser's Technical Specifications and Commercial Conditions demonstrating substantial responsiveness to the Technical Specifications and Commercial Conditions. In case of deviations, a statement of the deviations and exception to the provision of the Technical Specifications and Commercial Conditions shall be given by the bidder. A bid without clause-by-clause compliance of the Scope of Work, Technical Specifications, Schedule of Requirements (Section-3 Part A, B & C), General (Commercial) Conditions & Special (Commercial) Conditions, (Section- 5 Part A, B ) shall not be considered.

11.3 For the purpose of compliance to be furnished pursuant to the clauses above, the bidder shall note that the standards for the workmanship, material and equipment and reference to the brand names designated by the Purchaser in its Technical specifications are intended to be descriptive only and not restrictive.

12.0 BID SECURITY / EMD 12.1 The bidder shall furnish, as part of its bid, a bid security as mentioned in Section-1(Detailed NIT). 12.2 The MSE bidders are exempted from payment of bid security:

a) A proof regarding valid registration with body specified by Ministry of Micro, Small & Medium Enterprise for the tendered items will have to be attached along with the bid.

b) The enlistment certificate issued by MSME should be valid on the date of opening of tender.

c) If a vender registered with body specified by Ministry of Micro, Small & Medium Enterprise claiming concessional benefits is awarded work by BSNL and subsequently fails to obey any of the contractual obligations, he will be debarred from any further work/ contract by BSNL for one year from the date of issue of such order.

12.3 The bid security is required to protect purchaser against the risk of bidder's conduct, which would warrant the forfeiture of bid security pursuant to Para 12.7.

12.4 A bid not secured in accordance with Para 12.1 & 12.2 shall be rejected by the Purchaser being non-responsive at the bid opening stage and archived unopened and returned to the bidder on e-tender portal for e-tenders.

12.5 The bid security of the unsuccessful bidder will be discharged/ returned as promptly as possible and within 30 days of finalization of the tender or expiry of the period of the bid validity period prescribed by the purchaser pursuant to clause 13, without interest


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 12.6 The successful bidder's bid security will be discharged upon the bidder's acceptance of the advance

purchase order satisfactorily in accordance with clause 27 and furnishing the performance security12.7 The bid security may be forfeited:

a ) If the bidder withdraws or amends his bid or impairs or derogates from the bid in any respect during the period of bid validity specified by the bidder in the bid form or extended subsequently; or b) If the bidder does not accept the APO/ AWO and/ or does not submit PBG & sign the contract/ agreement in accordance with clause 28.

Note: - The bidder shall mean individual company/ firm as applicable.

13.0 PERIOD OF VALIDITY OF BIDS.

13 .1 Bid shall remain valid for the period of 210 days. A bid valid for a shorter period shall be rejected by the purchaser being non-responsive.

13.2 In exceptional circumstances, the purchaser may request the consent of the bidder for an extension to the period of bid validity. The request and the response thereto shall be made in writing. The bid security provided under clause 12 shall also be suitably extended. The bidder may refuse the request without forfeiting his bid security. A bidder accepting the request and granting extension will not be permitted to modify its bid.

14.0 FORMAT AND SIGNING OF BID.

14.1 The bidder shall submit his bid, online, complying all eligibility conditions, other terms and conditions of tender document to be read along with the clarifications and amendments issued in this respect. All the documents must be authenticated using Digital Signature by the authorized person. The letter of authorization shall be indicated by written power-of-attorney accompanying the bid.

Note:- The purchaser may ask the bidder(s) to supply, besides original bid, additional copy of bids as required by him.

14.2. The bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the bidder in which case such corrections shall be signed by the person or persons signing the bid. All pages of the original bid, except for un-amended printed literatures, shall be signed by the person or persons signing the bid.

14.3 Attestation of the specimen signatures of authorized signatory by the Company’s/ firm’s bankers shall be furnished. Name, designation, Phone number, mobile number, email address and postal address of the authorized signatory shall be provided.

15.0 SEALING AND MARKING OF BIDS

15.1 The bid should be submitted as per Clause 3 of tender information, a) The bids may be called under Single Stage Bidding & Two Envelope System for E-Tendering

and physical bid may be submitted physically also. b) The details of sealing & marking for physical bid is given below:

The bidder shall submit with all the documents specified for physical bid in a single envelope. The cover shall contain the ‘Original Copy’ of the bid subject to clause 14.2. The envelope should be sealed by the personal seal of the bidder.

. 15.2 a) The envelopes shall be addressed as given below.

“The Asst.General Manager (PG/AT), BSNL ,CHENNAI TELEPHONES, #78, PURASAIWAKKAM HIGH RD, CHENNAI-600010

b) The envelope shall bear the name of the tender, the tender number and the words 'DO NOT OPEN BEFORE' (due date & time).

c ) The envelope shall indicate the name and complete postal address and contact no of the bidder to


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping enable the purchaser to return the bid unopened in case it is declared to be received 'late'.

d) Tender should be deposited in the tender box provided by tendering authority or sent by registered post or delivered in person on above mentioned address (address is given in Clause 15.2 (a) above). The responsibility for ensuring that the tenders are delivered in time would vest with the bidder.

e) Bids delivered in person on the day of tender opening shall be delivered upto specified time & date as stated in Detailed NIT, at the venue (address is given in Clause 15.2 (a) above). The purchaser shall not be responsible if the bids are delivered elsewhere.

f) Venue of Tender Opening:

The tenders will be opened in the Conference Hall 2nd floor ,O/o The Chief General Manager, BSNL , CHENNAI TELEPHONES, #78, PURASAIWAKKAM HIGH RD, CHENNAI-600010. at specified time & date as stated in Detailed NIT. If due to administrative reasons, the venue of Bid opening is changed, it will be displayed prominently at a place notified

16. 0 SUBMISSION OF BIDS16.1. Bids must be submitted by the bidders on or before the specified date & time indicated in Clause 6 of

Section-I i.e. Detailed NIT. 16.2 The purchaser may, at its discretion, extend this deadline for the submission of bids by amending the

Bid Documents in accordance with clause 6 in which case all rights and obligations of the purchaser and bidders previously subject to the deadline will thereafter be subjected to the extended deadline.

17.0 LATE BIDS 17.1 No bid shall be accepted either online by E-Tender Portal or physically after the specified deadline for

submission of bids prescribed by the purchaser.

18 MODIFICATION AND WITHDRAWAL OF BIDS18 .1 The bidder may modify, revise or withdraw his bid after submission prior to deadline prescribed for

submission of bid.18.2 The bidder’s modification, revision or withdrawal shall have to be online and digitally authenticated as per

clause 1518.3 Subject to clause 20, no bid shall be modified subsequent to the deadline for submission of bids.

19.0 OPENING OF BIDS BY PURCHASER 19.1 The tender opening committee of BSNL, Chennai Telephones shall open bids in the presence of the

authorized representatives of bidders physically present, who chose to attend, at time & date specified in Clause 7 of Detailed NIT(Section-1) on due date. The bidder's representatives, who are present, shall sign in an attendance register. Authority letter to this effect shall be submitted by the authorized representatives of bidders before they are allowed to participate in bid opening (A Format is given in enclosed in Section-7 C).

19.2 A maximum of two representatives of any bidder shall be authorized and permitted to attend the bid opening.

19.3 The opening of tender will be online. First, the techno-commercial bid shall be opened on the date of tender opening given in NIT. The financial bid will not be opened on the Date of opening of techno commercial bids.

Thereafter the CET will evaluate Techno-Commercial bids & the report of CET will be approved by competent authority. The financial bids of those bidders who are approved to be techno-commercially compliant by the competent authority, will be opened by TOC in front of techno commercially eligible bidders/ authorized representatives or by sending them a suitable notice. (i) The following information should be read out at the time of Techno-commercial bid opening:-


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping a) Name of the Bidder b) Name of the item/services c) EMD amount & validity and acceptability d) Information in respect of eligibility of the bidder. e) Details of bid modification/ withdrawal, if applicable.

(ii) The following information should be read out at the time of Financial bid opening:-a) Name of the Bidder b) Name of the item /servicesc) Quantities/prices quoted in the bid

d) Discount, if offered e) Taxes & levies

19.4 The date fixed for opening of bids, if subsequently declared as holiday by the BSNL, the revised date of schedule will be notified. However, in absence of such notification, the bids will be opened on next working day, time and venue remaining unaltered.

20.0 CLARIFICATION OF BIDS

20.1 To assist in the examination, evaluation and comparison of bids, the purchaser may, at its discretion ask the bidder for the clarification of its bid. The request for the clarification and the response shall be in writing. However, no post bid clarification at the initiative of the bidder shall be entertained.

20.2 If any of the documents, required to be submitted along with the technical bid is found wanting, the offer is liable to be rejected at that stage. However the purchaser at its discretion may call for any clarification regarding the bid document within a stipulated time period. In case of non compliance to such queries, the bid will be out rightly rejected without entertaining further correspondence in this regard.

21.0 PRELIMINARY EVALUATION 21.1 The purchaser shall evaluate the bids to determine whether they are complete, whether any computational

errors have been made, whether required sureties have been furnished, whether the documents have been properly signed and whether the bids are generally in order.

21.2 Arithmetical errors shall be rectified on the following basis. Based on the quoted percentage of duties and taxes etc. the amounts quoted thereof shall be worked out and rounded off to 2 decimal points. In case the unit price quoted does not tally with its breakup quoted, the same shall be corrected by summing up the breakups. If there is a discrepancy between the unit price and total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected by the purchaser.

21.3 If there is a discrepancy between words and figures, the amount in words shall prevail. If the supplier does not accept the correction of the errors, his bid shall be rejected.

21.4 Prior to the detailed evaluation pursuant to clause 22, the purchaser will determine the substantial responsiveness of each bid to the Bid Document. For purposes of these clauses, a substantially responsive bid is one which confirms to all the terms and conditions of the Bid Documents without material deviations. The purchaser's determination of bid's responsiveness shall be based on the contents of the bid itself without recourse to extrinsic evidence.

21.5 A bid, determined as substantially non-responsive will be rejected by the purchaser and shall not subsequent to the bid opening be made responsive by the bidder by correction of the non-conformity.

21.6 The purchaser may waive any minor infirmity or non-conformity or irregularity in a bid which doesn't constitute a material deviation, provided such waiver doesn't prejudice or affect the relative ranking of any bidder.

22 EVALUATION AND COMPARISON OF SUBSTANTIALLY RESPONSIVE BIDS 22.1 The purchaser shall evaluate in detail and compare the bids previously determined to be substantially

responsive pursuant to clause 21. of 64 Signature of the Bidder with Seal

BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 22.2 The evaluation and comparison of responsive bids shall be done on the basis of Net cost to BSNL, on the

prices of the services offered inclusive of Duties and taxes , Sales Tax, etc. in the price schedule in the Section-.9 Part B of the Bid-document after arithmetical correction in the manner laid down in clause 21.2 above.

23.0 CONTACTING THE PURCHASER

23.1 Subject to Clause 20, no bidder shall try to influence the Purchaser on any matter relating to his bid, from the time of the bid opening till the time the contract is awarded.

23.2 Any effort by a bidder to modify his bid or influence the Purchaser in the purchaser's bid evaluation, bid comparison or contract award decision shall result in the rejection of the bid.

24.0 PLACEMENT OF ORDER24.1. The Purchaser shall consider placement of orders only on those eligible bidders whose offers have been

found technically, commercially and financially acceptable . The Purchaser reserves the right to counter offer price(s) against price(s) quoted by any bidder.

24.2 The ordering price of any bidder shall not exceed the lowest evaluated package price. However, at a later stage if there is any increase in Govt.duties/taxes within scheduled delivery date (SDD), the unit prices with applicable revised duties/taxes will be paid to suppliers irrespective of their ranking viz.L1/ L2/ L3 …..etc keeping other levies & charges unchanged

25. PURCHASER'S RIGHT TO VARY QUANTITIES

( a ) BSNL reserves the right to increase or decrease up to 25% of the quantity of goods and services specified in the schedule of requirements without any change in the unit price or other terms and conditions at the time of award of contract.

26. PURCHASER'S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS

The Purchaser reserves the right to accept or reject any bid, and to annul the bidding process and reject all bids, at any time prior to award of contract without assigning any reason whatsoever and without thereby incurring any liability to the affected bidder or bidders on the grounds of purchaser’s action.

27. ISSUE OF ADVANCE PURCHASE ORDER

27.1. The issue of an Advance Purchase Order shall constitute the intention of the Purchaser to enter into contract with the bidder.

27.2 The bidder shall within 14 days of issue of the advance purchase order, give its acceptance along with performance security in conformity with the proforma provided with the bid document at Section-7B.

28. SIGNING OF CONTRACT

28.1 The issue of Advance Purchase order shall constitute the award of contract on the bidder.

28.2 Upon the successful bidder furnishing performance security pursuant to clause 27 and signing of Agreement, the Purchaser shall discharge the bid security in pursuant to clause 12.,except in case of L-1 bidder,whose EMBG/EMD shall be released only after completion of the tender period.

29. ANNULMENT OF AWARD


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Failure of the successful bidder to comply with the requirement of clause 27 & 28 shall constitute sufficient ground for the annulment of the award and the forfeiture of the bid security in which event the Purchaser may make the award to any other bidder at its discretion or call for new bids.

30. QUALITY ASSURANCE REQUIREMENTS

The quality of services will be monitored by the authorized representatives of the Purchaser and their decision in this regard has to be accepted by the contractor.

31. REJECTION OF BIDS

31.1 While all the conditions specified in the Bid documents are critical and are to be complied, special attention of bidder is invited to the following clauses of the bid documents. Non-compliance of any one of these shall result in outright rejection of the bid.

a) Clauses 12.1, 12.2 & 13.1 of Section- 4 Part A: The bids will be rejected at opening stage if Bid security is not submitted as per Clauses 12.1 & 12.2 and bid validity is less than the period prescribed in Clause 13.1 mentioned above.

b) Clause 2 & 10 of Section-4Part A: If the eligibility condition as per clause 2 of Section 4 Part A is not met and/ or documents prescribed to establish the eligibility as per Clause 10 of section 4 Part A are not enclosed, the bids will be rejected without further evaluation.

c) Clause 11.2 (a) of Section-4 Part A: If clause-by-clause compliance as well as deviation statements as prescribed are not given, the bid will be rejected at the stage of primary evaluation.

d) While giving compliance to Section-5 Part A, General Commercial conditions, Section-4 Part B, Special Instructions to Bidders, Section-5B Special (Commercial) Conditions of Contract and Section-3 Technical Specifications ambiguous words like "Noted", "Understood", “Noted & Understood" shall not be accepted as complied. Mere "Complied" will also be not sufficient, reference to the enclosed documents showing compliances must be given.

e) Section-9 Price Schedule: Prices are not filled in as prescribed in price schedule.

f) Section-4 Part A clause 9.3 on discount which is reproduced below:-

"Discount, if any, offered by the bidder shall not be considered unless specifically indicated in the price schedule. Bidders desiring to offer discount shall therefore modify their offer suitably while quoting and shall quote clearly net price taking all such factors like Discount, free supply etc. into account".

31.2 Before outright rejection of the Bid by Bid-opening team for non-compliance of any of the provisions mentioned in clause 31.1(a), 31.1(b) of Section-4PartA, the bidder company is given opportunity to explain their position, however if the person representing the company is not satisfied with the decision of the Bid opening team, he/they can submit the representation to the Bid opening team immediately but in no case after closing of the tender process with full justification quoting specifically the violation of tender condition if any.

31.3 Bid opening team will not return the bids submitted by the bidders on the date of tender opening even if it is liable for rejection and will preserve the bids in sealed cover as submitted by taking the signatures of some of the desirous representatives of the participating bidder/companies present on the occasion.

31.4 The in-charge of Bid opening team will mention the number of bids with the name of the company found unsuitable for further processing on the date of tender opening and number of representations received in Bid opening Minutes and if Bid opening team is satisfied with the argument of the bidder/company


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping mentioned in their representation and feel that there is prima-facie fact for consideration, the in-charge of the bid opening team will submit the case for review to Officer competent to approve the tender as early as possible preferably on next working day and decision to this effect should be communicated to the bidder company within a week positively. Bids found liable for rejection and kept preserved on the date of tender opening will be returned to the bidders after issue of P.O. against the instant tender.

31.5 If the reviewing officer finds it fit to open the bid of the petitioner, this should be done by giving three (working) days notice to all the participating bidders to give opportunity to participants desirous to be present on the occasion.

32 ACTION BY PURCHASER AGAINST BIDDER(S)/ VENDOR(S) IN CASE OF DEFAULT.In case of default by Bidder(s)/ Vendor(s) such asa) Does not supply the material in time;b) Does not perform the service satisfactory in the field in accordance with the specifications;c) Or any other default ,the Purchaser will take action as deemed fit

33. NEAR-RELATIONSHIP CERTIFICATE

33.1. The bidder should give a certificate that none of his/ her near relative, as defined below, is working in the units where he is going to apply for the tender. In case of proprietorship firm certificate will be given by the proprietor. For partnership firm certificate will be given by all the partners and in case of limited company by all the Directors of the company excluding Government of India/ Financial institution nominees and independent non-Official part time Directors appointed by Govt. of India or the Governor of the state and full time Directors of PSUs both state and central. Due to any breach of these conditions by the company or firm or any other person the tender will be cancelled and Bid Security will be forfeited at any stage whenever it is noticed and BSNL will not pay any damage to the company or firm or the concerned person.

33.2. The Company or firm or the person will also be debarred for further participation in the concerned unit.

The near relatives for this purpose are defined as:- (a) Members of a Hindu undivided family. (b) They are husband and wife.

(c) The one is related to the other in the manner as father, mother, son(s) & Son's wife (daughter in law), Daughter(s) and daughter's husband (son in law), brother(s) and brother's wife, sister(s) and sister's husband (brother in law).

The format of the certificate is given in Section 6 (B)

34 VERIFICATION OF DOCUMENTS AND CERTIFICATES The bidder will ensure that all the documents and certificates submitted by him are correct and genuine before enclosing them in the bid. The onus of proving genuineness of the submitted documents would rest with the bidder.

If any document/ paper/ certificate submitted by the participant bidder is found / discovered to be false / fabricated / tempered / manipulated either during bid evaluation or during award of contract or thereafter, then the Purchaser will take action as deemed fit.

Note for Tender opening Committee:At the time of tender opening, the TOC will check/ verify that the documents conforming to eligibility part are submitted by the participant bidder duly authenticated by the authorized signatory to obviate any


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping possibility of doubt and dispute and maintain veracity of the documents / papers/ certificates. The documents/ papers to be submitted in respective bid part have been explicitly stated in clause- 7 of Section-4 Part A. This opened bid part which is already signed by the authorized representative of the bidder company during bid submission will be signed by the tender opening committee on hard copy and preserve it along with the bids received .These papers will be treated as authentic one, in case of any dispute.

35. Security Clause as per latest guidelines and requirementMandatory Licensing requirements with regards to security related concerns issued by the Government of India from time-to-time shall be strictly followed and appropriate clauses shall be added in all bid documents. Necessary guidelines in this regard shall be issued separately.

36 Reservation/ Procurement from MSE units: The guidelines / instructions /laws issued vide D.O. no 21(1) -2011-M.A..April 25th, 2012 from Ministry ofMicro, Small & Medium Enterprise (MSME) with respect to provisions for Micro & Small Enterprises (MSEs) shall be followed.Note: This clause shall be deleted if not applicable for the tender.

SECTION-4 Part BSPECIAL INSTRUCTIONS TO BIDDERS

These Special Instructions to Bidders shall supplement the 'Instructions to Bidders' and in case of any conflict with those in Section-4 Part A i.e. GENERAL INSTRUCTIONS TO BIDDERS (GIB), the provisions herein shall prevail.

1.0 Eligibility Conditions. As defined in para 4 of Detailed NIT (Section-1 Part – A)

2.0 Bid Security The bank guarantee/DD for bid security or Micro & Small Enterprise (MSE) registration certificate for claiming exemption from submission of bid security, as prescribed in clauses 12.1 & 12.2 of Section-4A of the bid document should be submitted by the bidder in a separate cover. The bank guarantee so submitted shall be as per the format given in Section-7 A on prescribed judicial paper with stamps of proper value and should contain full address of the issuing branch of the bank with its telephone number and FAX number.

3.0 Penalty

In case of breach of any conditions of the contract and for all types of losses caused by the contractor, BSNL, CHENNAI TELEPHONES shall make deductions as deemed suitable or as specified in the contract, from the bills preferred by the contractor.

4.0 Labour Regulations

The contractor shall obtain a valid labour licence under the Contract Labour (R&A) Act 1970 and the


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Contract Labour (R&A) Central Rules 1971, before commencement of the work. A copy of labour licence has to be submitted by him to BSNL, CHENNAI TELEPHONES. He shall continue to have a valid licen ce until the completion of work. The contractor shall also abide by and comply with the provisions of the Child Labour (Prohibition and Regulation) Act 1986, Payment of Wages Act 1936, Minimum Wages Act 1948, Employees Liability Act 1938, Workmen’s Compensation Act 1923, Industrial Dispute Act 1947, Maternity benefits Act 1961, Apprentices Act, 1961, EPF & Misc. Provisions Act 1952 & Employees Provident Fund Scheme 1952 and ESI Act 1948 or the modifications thereof or any other laws relating thereto and the rules made thereunder from time to time. The contractor is fully responsible to observe the above laws as amended from time to time in regard to his employees and compensation and other benefits / risks in relation to employees to be engaged by him.

4.1 The contractor shall indemnify BSNL, CHENNAI TELEPHONES against payments to be made for theobservance of the laws.

4.2 The regulation aforesaid shall be deemed to be part of this contract and any breach thereof shall be deemed to be a breach of this contract.

4.3 BSNL, CHENNAI TELEPHONES shall have the right to deduct from the money due to the contractor, any sum required or estimated to be required, for making good the loss suffered by a worker or workers, by reason of non-fulfillment of the conditions of the contract of the benefit of the workers, non-payment of

wages or of deduction made from his or their wages which are not justified by their terms of the contract for non-observance of the Regulations. In the event of any loss / damages caused directly or indirectly to BSNL, CHENNAI TELEPHONES, the same will be payable by the contractor along with such penalty as may be decided by BSNL, CHENNAI TELEPHONES which shall not be less than 10 percent of the total loss suffered by BSNL,CHENNAI TELEPHONES .

5.0 Responsibility for payment of wages –

5.1 The contractor shall be responsible for payment of wages to each worker employed by him as contract labour and such wages shall be paid before the expiry of such period as may be prescribed.

5.2 In case the contractor fails to make payment of wages within the prescribed period or makes short payment, then BSNL,CHENNAI TELEPHONES shall make payment of wages in full or the unpaid balance due, as the case may be, those who employed by the contractor and recover the amount so paid from the contractor either by deduction from any amount payable to the contractor under any contract or as a debt payable by the contractor.

5.3 The contractor shall fix wage periods in respect of which wages shall be payable. 5.4 No wage period shall exceed one month. The wages of every person employed by the contractor shall be

paid by “ECS / Cheque” before the expiry of the seventh day after the last day of the wage period in respect of which the wages are payable. In case the work is completed before expiry of the wage period, final payment shall be made within 48 hrs of last working day.

5.5 Where the employment of any worker is terminated by or on behalf of the contractor, the wages earned by him shall be paid before the expiry of the second working day from the day on which his employment is terminated.

5.6 Wages shall be paid without any deductions of any kind except those specified by the Central Government by general or special order in this behalf or permissible under the Payment of Wages Act, 1936 (IV of 1936).

5.7 A notice showing the wage period and the place and time of disbursement of wage shall be displayed at the place of work and copy sent by the contractor to BSNL, CHENNAI TELEPHONES under


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping acknowledgement.

6.0 SAFETY REGULATIONS 6.1 During the execution of work, unless otherwise specified the contractor shall at his own cost provide all materials and execute all work and shall ensure that no damage, injury or loss is caused or is likely

to be caused to any person or property. 6.2 The contractor shall be responsible to take all precautions to ensure the safety of the property whether of

public or company property and shall post such look out men as may be in the opinion of the officer in charge be required.

7.0 STATUS OF THE CONTRACTOR AND ITS STAFF MEMBERS 7.1 The contractor shall have the legal status of an independent contractor. Neither the contractor nor its staff

members, nor any person employed by the contractor or its agents for the performance of the services under the present contract shall be considered in any way as being staff members of BSNL, Chennai Telephones.

7.2 The BSNL, Chennai Telephones shall accept no liability for, nor any financial or other consequences arising from, sickness, injury, damages or death of the personnel of the contractor or of any person performing on their behalf any work under the present contract, including the time spent in travel, nor for any damages which may arise by reason of the neglect or default of any of them.

7.3 The contractor shall indemnify and hold harmless the BSNL, CHENNAI TELEPHONES in respect of any claim arising out the contractor or its staff members negligence or unlawful performance under the present contract for any liability as referred to in paragraphs 7.2 above, including their heirs and assigns, or by third parties.

7.4 For the purposes of this article, the term third party shall be deemed to include “inter-alia” officials of BSNL, CHENNAI TELEPHONES and its agents and officials, as well as any person or entity employed by the contractor or engaged for the contractor, in order to perform services for, or supplying goods to the contractor in connection with the implementation of the present contract.

7.5 Notwithstanding anything to the contrary contained in this contract, the contractor shall only be liable, and shall only be required to indemnify the BSNL, CHENNAI TELEPHONES in respect of claims or liabilities that arise out of the negligence, breach of contract or unlawful conduct of the contractor or his staff members or agents in the performance of this contract.

8.0 Extension and Termination of Contract

BSNL, CHENNAI TELEPHONES reserves the right to terminate the contract in part or in full at any time with one week’s notice without assigning any reasons thereof for which no letter of reason / explanation can be sought for by the contractor. BSNL,CHENNAI TELEPHONES will also have the right to extend this contract on the same rates, terms & conditions at one time or in spells of lesser time period upto a period of three months or till an alternate arrangement is made whichever is earlier. Extensions on the same rates, terms and conditions will be mutually agreed upon.

8(A) Termination for default

Subject to other provisions contained in this clause, the BSNL, CHENNAI TELEPHONES may, without prejudice to any other rights or remedy against the contractor in respect of any delay, inferior work, any claim or damages and or any other provisions of this contract or otherwise, and whether date of completion has or has not lapsed, by a notice in writing terminate the contract in any of following cases:-

(i) If the contractor fails to provide the services as per the terms & condition of contract on the specified dates and times as requisitioned by BSNL, CHENNAI TELEPHONES.

(ii) If the contractor fails to perform any other obligation(s) under the contract.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping (iii) If the contractor persistently neglect to carry out his obligation under the contract and or commits

default in complying with any of the term and the condition of contract and does not remedy it or take effective steps to remedy it within the time specified after a notice in writing is given to him in that behalf by BSNL, CHENNAI TELEPHONES.

When the contractor has made himself liable for any of the cases aforesaid, the BSNL, CHENNAI TELEPHONES shall have the powers to terminate the contract as aforesaid and get the work done by employing another agency at the risk and cost of contractor.

8(B) Termination for insolvency

BSNL, CHENNAI TELEPHONES may at any time terminate the contract by giving written notice to the contractor without compensation to the contractor. If the contractor becomes bankrupt or otherwise insolvent as declared by the competent court provided that such termination will not prejudice or affect any right of action or remedy, which has accrued, or will accrue thereafter to the CGM, BSNL, CHENNAI TELEPHONES.

Section -4 Part C E tendering instruction to Bidders

INFORMATION AND SPECIAL INSTRUCTIONS FOR BIDDERSFOR e-TENDERING at https://www.tenderwizard.com/BSNL

I. GENERALSubmission of Online Bids is mandatory for this tender. e-Tendering is a new methodology for conducting Public Procurement in a transparent and secured manner. Suppliers/Vendors will be the biggest beneficiaries of this new system of procurement. For conducting electronic e-Tendering, BSNL, Chennai Telephones , has decided to use the portal (https://www.tenderwizard.com/BSNL) of M/s ITI a Government of India Undertaking. Benefits to suppliers/service providers are outlined on the Homepage of the portal. Those suppliers/service providers not registered on the website mentioned above, are required to get registered beforehand. The intending bidder must read the terms and conditions of this tender carefully. He should only submit his bid if he considers himself eligible and he is in possession of all the documents required. The department reserves the right to reject any prospective application without assigning any reason and to restrict the list of qualified contractors to any number deemed suitable by it, if too many bids are received satisfying the laid down criteria.

II. INSTRUCTIONS1. Information and instructions for bidders posted on website www.tenderwizard.com/BSNL shall form part of bid document. If not registered, the intending tenderers should get themselves registered with M/s ITI Limited, as per instructions on their web site, by paying applicable fee as per Govt. of India ruling.

2. Online Bidding Methodology:

Sealed Bid System – Single stage –Two Envelopes,

Followed by E-Reverse Auction (if required by BSNL ) after opening of the Financial bids.

In case of two envelope system Financial & Techno-commercial bids shall be submitted by the bidder at the same time

3. Broad outline of activities from Bidders prospective:(i) Procure a Digital Signing Certificate (Class III) (DSC).(ii) Register on Electronic E-Tendering (https://www.tenderwizard.com/BSNL).(iii) Create Users and assign roles on https://www.tenderwizard.com/BSNL.(iv) View Notice Inviting E-Tender (NIT) on https://www.tenderwizard.com/BSNL.(v) Download Official Copy of E-Tender Documents from https://www.tenderwizard.com/BSNL.(vi) Clarification to E-Tender Documents on https://www.tenderwizard.com/BSNL – Query to BSNL

(Optional) – View response to queries posted by BSNL, through addenda.(vii) Bid-Submission on https://www.tenderwizard.com/BSNL : Prepare & arrange all document/paper for

submission of bid online and offline. of 64 Signature of the Bidder with Seal


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping (viii) Attend Public Online E-Tender Opening Event (TOE) on https://www.tenderwizard.com/BSNL –

Opening of Technical Part.(ix) Post-TOE Clarification on https://www.tenderwizard.com/BSNL (Optional) – Respond to BSNL’s Post-

TOE queries.(x) Attend Public Online E-Tender Opening Event (TOE) on https://www.tenderwizard.com/BSNL –

Opening of Financial Part (only for Technical Responsive Bidders).

4. Contractor must ensure to quote rate of each item. Therefore, if any cell is left blank and no rate is quoted by the bidder, rate of such item shall be treated as "0" (ZERO). Conditional tender shall be rejected.

5. For participating in this E-Tender online, the following instructions are to be read carefully. These instructions are supplemented with more detailed guidelines on the relevant screens of the https://www.tenderwizard.com/BSNL.

Note 1: It is advised that all the documents to be submitted are kept scanned and converted to PDF format in a separate folder on your computer before starting online submission. The Price bid (Excel Format) may be downloaded and rates may be filled appropriately. This file may also be saved in a secret folder on your computer.

Note 2: While uploading the documents, it should be ensured that the file name should be the Name of the document itself.

6. Digital Certificates:

For integrity of data and its authenticity/non-repudiation of electronic records and to be compliant with IT Act’ 2000, it is necessary for each user to have a Digital Certificate (Class III) (DC), also referred to as Digital Signature Certificate (DSC), of Class-III issued by a Certifying Authority (CA) licensed by Controller of Certifying Authorities (CCA). [refer http://www.cca.gov.in].

7. REGISTRATION:

(i) The E-Tender document can be downloaded from the website: www.tenderwizard.com/BSNL and to be submitted in the e-format. Cost of the E-Tender Document (in the form of DD) and Bid Security (in the form of DD – in original) have to be submitted as per address given in Bid document before the scheduled date and time of submission of the E-Tender otherwise the Bid will not be considered.

(ii) Amendments, if any, to the E-Tender documents will be notified in the above website as and when such amendments are notified. It is the responsibility of the bidders who have downloaded the E-Tender document from the website to keep themselves abreast of such amendments before submitting the E-Tender document. Intending bidders are requested to register themselves with M/s ITI through www.tenderwizard.com/BSNL for obtaining user-id, Digital Signature etc. by paying Vendor registration fee and processing fee for participating in the above mentioned E-Tender. The General Manager


http://www.tenderwizard.com/

BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping (HR/Admin.) BSNL Chennai Telephones , has decided to use process of e-E-Tendering for inviting this E-Tender and thus the physical copy of the E-Tender would not be sold.

Note: After successful submission of Registration details and Vendor Registration fee and processing fee

(as applicable), please contact ITI.

8. Special Note on Security of Bids

(i) Security related functionality has been rigorously implemented in www.tenderwizard.com/BSNL in a multi-dimensional manner. Starting with 'Acceptance of Registration by the Service Provider', provision for security has been made at various stages in Electronic Tender’s software. Security related aspects as regard Bid Submission are outlined below:

(ii) As part of the Electronic Encrypted™ functionality, the contents of bid are securely encrypted using Public-Key of the specified officer of a Buyer organization. Bid-encryption in www.tenderwizard.com/BSNL is such that the Bids cannot be decrypted before the Public Online Tender Opening Event (TOE), even if there is connivance between the concerned tender-opening officers of the Buyer organization and the personnel of e-tendering service provider.

(iii) There is an additional protection with SSL Encryption during transit from the client-end computer of a Supplier organization to the e-tendering server/ portal

9. Public Online Tender Opening Event (TOE)

(i) www.tenderwizard.com/BSNL offers a unique facility for ‘Public Online Tender Opening Event (TOE)’. Tender Opening Officers as well as authorized representatives of bidders can attend the Public Online Tender Opening Event (TOE) from the comfort of their offices. For this purpose, representatives of bidders (i.e. Supplier organization) dully authorized are requested to carry a Laptop and Wireless Connectivity to Internet.

(ii) Every legal requirement for a transparent and secure ‘Public Online Tender Opening Event (TOE)’ has been implemented on www.tenderwizard.com/BSNL. www.tenderwizard.com/BSNL has a unique facility of ‘Online Comparison Chart’ which is dynamically updated as each online bid is opened. The format of the chart is based on inputs provided by the Buyer for each Tender. The information in the Comparison Chart is based on the data submitted by the Bidders in electronic forms. A detailed Technical and/ or Financial Comparison Chart enhance Transparency.

(iii) There are many more facilities and features on www.tenderwizard.com/BSNL. For a particular tender, the screens viewed by a Supplier will depend upon the options selected by the concerned Buyer.





http://www.tenderwizard.com/BSNL




10. Important Note:

In case of internet related problem at a bidder’s/BSNL end, especially during ‘critical events’ such as a short period before bid-submission deadline, during e-auction, it is the bidder’s responsibility to have backup internet connections. In case there is a problem at the eProcurement/e-Auction service provider’s end(in the server, leased line etc) due to which all the bidders face a problem during critical events, and this is brought to the notice of BSNL by the bidders in time, then BSNL will promptly re-schedule the affected event(s).

11. Other Instructions

(i) For further instructions, the vendor should visit the home-page of the portal (https://www.tenderwizard.com/BSNL), and go to the Vendor-Help Manual.

(ii) Important Note: It is strongly recommended that all authorized users of Supplier organizations should thoroughly peruse the information provided under the relevant links, and take appropriate action. This will prevent hiccups, and minimize teething problems during the use of https://www.tenderwizard.com/BSNL.

12. The following ‘FOUR KEY INSTRUCTIONS for BIDDERS’ must be assiduously adhered to:

(i) Obtain individual Digital Signing Certificate (Class III) (DSC or DC) well in advance of your first tender submission deadline on https://www.tenderwizard.com/BSNL

(ii) Register your organization on https://www.tenderwizard.com/BSNL well in advance of your first tender submission deadline on https://www.tenderwizard.com/BSNL.

(iii) Get your organization’s concerned executives trained on https://www.tenderwizard.com/BSNL well in advance of your first tender submission deadline on https://www.tenderwizard.com/BSNL. Submit your bids well in advance of tender submission deadline on https://www.tenderwizard.com/BSNL (At least one day before the deadline) (There could be last minute problems due to internet timeout, breakdown, etc.).

(iv) While the first three instructions mentioned above are especially relevant to first-time users of https://www.tenderwizard.com/BSNL, the fourth instruction is relevant at all times.

13. Minimum Requirements at Bidders end

(i) Computer System with good configuration (Min P IV, 1 GB RAM, Windows 7) (ii) Broadband connectivity. (iii) Microsoft Internet Explorer 6.0 or above (iv) Digital Certificate (Class III)(s)




14. Helpdesk (as given below) to get your registration accepted/activated.

Helpdesk

Telephone/ Mobile No. S. Madhan – 9941947400 Shri. S. Dinesh - 9894191904

E-mail ID

[email protected],

[email protected] ,

[email protected],[email protected] ,

[email protected]

BSNL Contact: BSNL Contact

BSNL’s Contact Person-1, AGM (PG/AT))Telephone No. 044-26411300 ,Fax: 044-26420001.Email: [email protected](Between 10:00 hours to 17:30 hours on working days)

BSNL’s Contact Person-2, SDE (Bldg&Elec.,-HQ)Telephone No. 044-26425052 E mail: [email protected](Between 10:00 hours to 17:30 hours on working days)


mailto:[email protected]





BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping SECTION-5 Part A

GENERAL (COMMERCIAL) CONDITIONS OF CONTRACT

1. APPLICATION The general condition shall apply in contracts made by the Purchaser for the procurement of services for House Keeping.

2. PERFORMANCE SECURITY 2.1 The supplier (including MSEs who are registered with the designated MSME bodies, like National Small Scale

Industries Corporation etc.) shall furnish performance security to the Purchaser for an amount equal to 10% of the value of Advance purchase order within 14 days from the date of issue of Advance Purchase Order by the Purchaser.

2.2 The proceeds of the performance security shall be payable to the Purchaser as compensation for any loss resulting from the supplier's failure to complete its obligations under the contract.

2.3 The performance security Bond shall be in the form of Bank Guarantee issued by a scheduled Bank, valid for 18 months, in the proforma provided in 'Section-7B of this Bid Document.

2.4 The performance security Bond will be discharged by the Purchaser after completion of the bidder's performance obligations including any warranty obligations under the contract.

3. PAYMENT TERMS : As stated in clause 4 section -2 (Tender information )4. PRICES4.1 Prices charged by the bidder for the services performed under the contract shall not be

higher than the prices quoted by the bidder in its Bid except for variation caused by change in taxes/ duties as specified in Clause-4.2 mentioned below.

4.2 For changes in taxes/ duties during the service period, the unit price shall be regulated as under:(a) Prices will be fixed at the time of issue of work order as per taxes and statutory duties applicable at that time(b) In case of reduction of taxes and other statutory duties during the service period, purchaser shall take the benefit of decrease in these taxes/ duties for the services made from the date of enactment of revised duties/taxes.(c) In case of increase in duties/taxes during the service period, the purchaser shall revise the prices as per new duties/ taxes for the service , to be made during the remaining service period as per terms and conditions of the work order.

5.SUBCONTRACTS

The successful bidder shall under no circumstances subcontract the work.

6.DELAYS IN THE SUPPLIER'S PERFORMANCE 6.1 Start of services and performance of the services shall be made by the bidder in accordance with the time


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping schedule specified by the Purchaser in its purchase order. In case the services are not started in the stipulated time period, as indicated in the Purchase Order, Purchaser reserves the right to short-close/ cancel this purchase order and/ or recover liquidated damage charges. The cancellation/ short-closing of the order shall be at the risk and responsibility of the supplier and Purchaser reserves the right to purchase balance unsupplied services at the risk and cost of the defaulting vendors.

6.2 Delay by the supplier in the performance of its service obligations shall render the Supplier liable to any or all of the following sanctions:

(a) forfeiture of its performance security, (b) imposition of liquidated damages, and/ or (c) Short closure of the contract in part or full and/ or termination of the contract for default.

6.3 LIQUIDATED DAMAGES

6.3.1 The date of start of services specified in the work order should be deemed to be the essence of the contract and the services should be started on that date. Extension will not be given except in exceptional circumstances. Should, however, the service be started after the date specified in the work order, such starting of services will not deprive Purchaser of its right to recover liquidated damages as per Clause 6.3.2 below.

6.3.2 Should the contractor fail to start services on specified date, Purchaser shall be entitled to recover liquidated damages to the extent of the difference in charges incurred by Purchaser in making alternative arrangements along with penalty of Rs. 500/- per day for the delayed period.

7 FORCE MAJEURE

7.1. If, at any time, during the continuance of this contract, the performance in whole or in part by either party of any obligation under this contract is prevented or delayed by reasons of any war or hostility, acts of the public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics, quarantine restrictions, strikes, lock outs or act of God (hereinafter referred to as events) provided notice of happenings of any such eventuality is given by either party to the other within 21 days from the date of occurrence thereof, neither party shall by reason of such event be entitled to terminate this contract nor shall either party have any claim for damages against other in respect of such non-performance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable after such an event come to an end or cease to exist, and the decision of the CGM, BSNL,CHENNAI TELEPHONES as to whether the deliveries have been so resumed or not shall be final and conclusive. Further that if the performance in whole or part of any obligation under this contract is prevented or delayed by reasons of any such event for a period exceeding 60 days, either party may, at its option, terminate the contract. 7.2 Provided, also that if the contract is terminated under this clause, the Purchaser shall be at liberty to take over from the bidder at a price to be fixed by the Purchaser, which shall be final, all unused, undamaged and acceptable materials, bought out components and stores in course of manufacture which may be in possession of the Supplier at the time of such termination or such portion thereof as the Purchaser may deem fit, except such materials, bought out components and stores as the bidder may with the concurrence of the Purchaser elect to retain.

8.ACTION BY PURCHASER AGAINST BIDDER(S)/ VENDOR(S) IN CASE OF DEFAULT.

8.1 In case of default by Bidder(s)/ Vendor(s) such as

(a) Failure to deliver and or commission any or all of the services within the time period(s) specified in the contract, or any extension thereof granted by the Purchaser .


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping (b) Failure to perform any other obligation(s) under the Contract; and

(c) If the contractor persistently neglect to carry out his obligation under the contract and or commits default in complying with any of the term and the condition of contract and does not remedy it or taken effective steps to remedy it within the time specified after a notice in writing is given to him in that behalf by Purchaser .

When the contractor has made himself liable for any of the cases aforesaid, the Purchaser shall have the powers to terminate the contract as aforesaid and get the work done by employing another agency at the risk and cost of contractor.

9.ARBITRATION

Except as otherwise provided elsewhere in the contract, in the event of any disputes, controversy or

differences arising out of or related to this agreement or the breach, termination or invalidity thereof between

the parties, such party or parties shall make a request to the other party or parties to amicably settle such

differences or disputes and parties shall thereupon make every effort to settle the same amicably within a

period of 60 (Sixty) days from the date of making of such request.

Where parties are unable to settle the disputes through conciliation, the same shall be referred to the GM ( HR/admin.)BSNL, CHENNAI TELEPHONES for referral of such disputes to a sole arbitrator (Chosen from the name(s) provided by BSNL), to be mutually decided by the parties, as per the provisions of the Arbitration and Conciliation Act, 1996, any amendment thereof, and any notification issued or rules made thereunder from time to time.

The venue of the arbitration proceeding shall be BSNL, CHENNAI TELEPHONES,

10.SET OFF

Any sum of money due and payable to the bidder (including security deposit refundable to him) under this contract may be appropriated by the Purchaser and set off the same against any claim of the Purchaser for payment of a sum of money arising out of this contract or under any other contract made by the bidder with the Purchaser .

11.COURT JURISDICTION

Any dispute arising out of the tender/ bid document / evaluation of bids / issue of APO shall be subject to the jurisdiction of the competent court at Chennai only.

SECTION –5 Part B

SPECIAL (COMMERCIAL) CONDITIONS OF CONTRACT (SCC)1. Deployment and Replacement of Staff: -

a. The bidder has to see and examine in totality the requirement of workers / supervisors to be employed for the works as per terms and conditions of this contract and specifically indicate the number of workers / supervisors that will be employed by him to comply with the above requirements.

b. There should be a over all control, supervision and co-ordination with Purchaser .

c. The contractor shall have to deploy sufficient number of staff of various categories and supervisors to of 64 Signature of the Bidder with Seal

BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping ensure complaint free service.

d. The contractor must employ supervisor for over all supervision and interaction with Purchaser .If any member of the staff deployed by the contractor is found unacceptable by Purchaser , the contractor shall have to withdraw him / her within 24 hrs,from the time of intimation.

e. The contractor shall not change his engaged staff at random. Any change / reshuffling of the engaged staff will be brought to the notice of purchaser.

f. In case of absence of supervisor alternative arrangements should be made under prior intimation.

g. The staff employed by the contractor shall not be suffering from infectious / contagious disease. The workers shall be medically examined as and when suspected to be suffering from any serious illness at the cost and risk of the contractor. Sick person shall not be taken on duty.

2.Uniforms: - The staff of the contractor will put on proper and distinctive uniform with the logo of the contractor. Supervisors should wear neck tie on their uniform. All the staff, supervisors and manager should sport the name plate prominently on their uniform. Above uniform will be supplied by the contractor at his own cost and contractor should ensure that the staff is on duty at all times in neat and clean uniform.

3.Identity Cards: -

All staff of the contractor will have photo identity cards issued by the contractor so that entry is restricted to only legitimate persons to the premises. The police verification for such officials will have to be done before employment in the campus. However, purchaser at its discretion may allow the contractor to employ not more than 30% of the total staff, to deploy without police verification in such cases the police verification will have to be completed within 30 days from the date of intimation by the contractor. Purchaser will have the right to ask for the police verification from the contractor at any point of time.

4.Cleanliness of the Staff: -

Cleanliness and hygiene of the staff employed should be of extra ordinary level. The contractor should immediately withdraw staff with any contagious disease from service.

5.Conduct of Staff of Contractor: 1. The staff employed including manager by the contractor should be courteous, civil and polite in

behaviour towards all the officers /officials and the purchaser establishment and give no cause of grievance.

2. The contractor and / or his staff shall neither use his electronic equipment or material for playing radio / music / games / cards etc. nor any of the electronic items like TV, A/C in rooms provided by the purchaser .

3. The penalty clause will apply if the staff engaged is found / reported to be demanding tips in cash/kind. This may also lead to cancellation of contract.

4. The contractor will ensure that his staff employed is not loitering in the corridors, chewing pan / smoking beedies, cigarettes etc.

5. The staff of the contractor should leave the campus immediately after completion of their job on the campus. They should not be found on the campus loitering or otherwise.

6. The staff of the contractor is bound to observe all instruction issued by purchaser , authority concerning general discipline and behaviour.

7. While on duty, the staff deployed by the contractor shall not use any room for their personal conveniences. In addition to imposition of penalty, breach of this clause may lead to the termination of the contract.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 7. Theft: -

The contractor shall be responsible for any theft of the items from the rooms or any other area given to contractor for cleaning. The details of the stolen materials/stores, will be given to the contractor in writing by the designated authority and the full cost of the material reported stolen will be recovered from the contractor within 4 weeks from the date of theft. The decision of Purchaser authorities on this will be final and binding on the contractor.

8. Penalty: -

Ref Clause 5 of SECTION- 2,Tender Information

11. Complaint Register:-

A complaint register will be necessarily kept for registering complaints of the officers / officials with regard to any aspect of the service provided by the Contractor. The complaint register need to be signed by the supervisor employed by the contractor on daily basis.

12. CONDITIONS OF THE AGREEMENT:

1. The agreement shall be in force for a period of one year and extendable as per the requirement under the same terms and conditions for further period of six months.

2. The Authority reserves the right to terminate the agreement at any point of time in case of unsatisfactory performance by the Agency. In this regard, the decision of the Authority shall be final and binding on the Agency.

3. In the event of the Authority terminating the agreement in whole or in part pursuant to the above Para, the Authority may procure, upon such terms and in such manner as it deems appropriate, services similar to those prescribed and the Agency shall be liable to the Authority for any excess cost for such similar services. However, the Agency shall continue the performance of the agreement to the extent not terminated.

4. The Authority reserves the right to accept the tender for the entire job or for a part of the job.

5. BSNL will have the right to increase or decrease up to 25% of the quantity of Services specified at cleaning activity without any change in the unit price or other terms and conditions at the time of award of contract.

6. The Authority will not reimburse any charges or compensate for the loss of the material or the injuries suffered by the workers engaged by the Agency during the period of agreement.

7. The Agency shall be responsible for the loss of any items and compensate in full the loss sustained by the Authority on account of damage of material during his discharge of House Keeping activities.

8. The Agency shall make arrangements for the cleanliness of all the area as specified by the Authority on all the weekdays excluding holidays and Sundays during the timings mentioned hereunder. The Agency shall ensure that the cleanliness is maintained all the time at all the places as specified by the Authority.

9. The Agency shall maintain the appropriate and relevant registers as specified by the Authority. of 64 Signature of the Bidder with Seal


10. The Authority reserves the right to change the frequency and timings of cleaning activity for all the areas/ any area depending upon the administrative needs. The Authority also reserves the right to add or delete any activity along with their frequency and timings without any extra payment.

11. The responsibility for the safety of workers engaged by the Agency has to be borne entirely by the Agency only.

12. In case of any injury and / or death to any of the workers engaged by the Agency at work, the Agency is wholly responsible for the welfare of the worker / or deceased. The Authority or BSNL organization is in no way responsible for any such act and shall not pay any compensation.

13. The instructions in respect of general discipline, behaviour and cleanliness issued by the Authority shall be final and binding on the House Keeping workers employed.

14. Proper identity cards in a format prescribed by the Authority are to be issued by the Agency.

15. The Agency has to arrange to carry out the cleaning and sanitation works, keeping the following points in mind. a) The cleaned area should become totally dust-free and spotless, presenting a sparkling look.b) No bad odour should emanate from any part of the area. c) The cleaning should not spoil the natural shine and look of the furniture and other materials. d) The House Keeping activities should not cause any disturbance to the activities of the offices. e) The garbage should be neatly picked up and properly disposed in the dustbins provided by the Civic Body or at any other place / places specified by the Authority.

16. The Agency shall submit bills on monthly basis as per agreed rates. The Agency shall deploy only those persons whose antecedents have been verified by the Police

17. The Authority shall not be liable to provide any residential accommodation or transport to the House Keeping Staff / Supervisors / Manager. No cooking or lodging shall be allowed inside the office premises.

18. The Authority reserves the right to change the place of any House keeping activity. The Authority has also the right to check all the items enumerated at Sl. No.15 above. The Agency shall arrange to redo these items to the satisfaction of the Authority as and when necessitated at with agreed amount and with no additional charges.

19. The Agency shall not be permitted to transfer its rights and obligations under this agreement to any other person or organization.

20. The Agency is bound by the details and documents furnished by it to the Authority. In case, any of the details or documents furnished by it are found to be false at any stage, the Authority shall have the right to terminate the Agency without assigning any reason.

21. In case of breach of any of the terms of the agreement, Security Deposit amount is liable to be forfeited. Any sum of money due or payable to the Agency including the security deposit refundable to it under the agreement can be appropriated by the Authority from the Bills payable / any deposit / Guarantee of the Agency.

22. Any payment of taxes and other statutory duties / levies that arise during this agreement period by the Agency shall be the responsibility of the Agency. The Authority bears no responsibility in this regard.

23. The Agency shall bear all the expenses on the provision of brooms, brushes / vacuum cleaner, buckets, mopping cloth, fine cloth, gardening tools for removal of unwanted vegetation etc. The quality of these items should commensurate with the bid document with the prior approval of the authority concerned. All consumable chemicals such as Acid, Harpic, Finit, detergents, soap, naphthalene balls, odonil etc. shall also be supplied by the Agency only.

24. The Agency may be called upon for the services on Sunday or Holidays also, if required without any extra charge.



25. The Agency shall immediately provide substitute in the event of any person taking leave from job due to his/her personal reasons. The delay by the agency in providing a substitute beyond 3 working days shall attract liquidated damages @ Rs. 200/-per day (Per such case) on the service providing agency, besides deduction in payment on Pro-rate basis.

26. On termination it shall be the duty of the Agency to remove all the persons deployed by him on termination of the contract on any ground whatsoever and ensure that no person creates any disruption hindrance / problem of any nature to GM (HR/Admn) / BSNL.

ANNEXURE – IDRAFT- AGREEMENT

Contract No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 Dated: 19/09/2016

Articles of agreement made and entered in to this day between the Bharat Sanchar Nigam Limited through the General Manager (HR/Admin) BSNL,Chennai telephones , # 78,Purasaiwakkam High Road, Chennai-600010 and M/s …………………………………………………………………………………………………………………………… herein after referred to as the contractor.

Whereas the contractor have contracted with the General Manager (HR/Admin) BSNL, Chennai Telephones, # 78,Purasaiwakkam High Road, Chennai -600010 acting in the premises for and on behalf of the

Bharat Sanchar Nigam Limited in respect of “Providing House keeping services ”at CGM office Building Complex BSNL, Chennai Telephones, #78,Purasaiwakkam High road, Chennai-600010 vide NIT & Tender No. AGM-PG/AT//2016-17/ CGM CHTD / House Keeping/1 dated.19/09/2016 and LOA No. ……………………….. dated ……………… for a period of one year w.e.f …………… to …………………..

And whereas the said contractor have prior to the execution of these presents offered a Bank Guarantee No……………………. dated …………. As performance guarantee vide which the said …………………………… has undertaken to pay to the General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai an amount not exceeding Rs. ………../-- (Rupees …………………………… only) against any loss or damage caused to or suffered by the Bharat Sanchar Nigam Limited by reason of any breach of contract by the said contractor of any terms and conditions contained in this agreement.

Now these presents witness that in pursuance of the said contract it is hereby agreed and declared by and between the said parties to these presents in the manner following.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping That if the said contractor shall and will well and truly execute / perform the works contracted to be

performed by them and observe, perform and fulfil the contract entered in to the satisfaction of the said General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai and also if the said contractor or their representative shall and will pay or cause to be paid to the said Bharat Sanchar Nigam Limited, his successors and assignees or to the said General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai for the time being all losses, damages, costs and expenses which he or they have sustained/incurred or be put in consequence of the default or failure by the said contractor for the due performance of the contract or in the execution and completion of the said work or any part thereof, then the above mentioned bank guarantee shall be returned to the said contractor.

Provided that, it is hereby further declared with true intent and meaning of the parties hereto that if default shall be made by the said contractor in the performance of the said contract to the satisfaction of the said General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai or in making good any losses damages or expenses herein before mentioned or any part thereof, then it shall be and will be lawful for the said General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai to claim Rs.……………/-- (Rupees …………………………… only )in and towards the liquidation of the liability of the said contractor in respect of such default as aforesaid.

And it is hereby declared and agreed that the retention of the cash deposit shall be as and by way to liquidate damages without reference to the relative importance of the particular breach which shall have given occasion for such retention or whether the said Bharat Sanchar Nigam Limited may have sustained any ascertainable pecuniary damage thereby or not.

And it is further declared and agreed to between the said parties to these presents that until the completion of the said scheduled works contracted to be executed and performed by the said contractor to the satisfaction, (to be certified as aforesaid), of the General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai for the time being & until the final adjustment of the accounts between the said contractor & the General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai and payment of the final balance (if any) in connection with said contract, the bank guarantee shall remain in the hands and custody of the General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai for the time being or in any Treasury in which they may be lodged by the said

General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai. In witness where of the said contractor and the said General Manager (HR/Admin) BSNL, Chennai Telephones, Chennai acting in the premises as aforesaid have set their respective hands and seals the day and year first above written.

The terms & condition of the NIT & Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 Dated: 19//09/2016 forms the integral part of this agreement.



ANNEXURE – IISTATEMENT OF COMPLIANCE

To The General Manager ( HR/admin.,)

BSNL,Chennai Telephones,#78,Purasaiwakkam High Road,Chennai-600010.

Sir/Madam,

Sub:-Open Tender for“Providing House Keeping Services “ in the office premises of Chief General Manager BSNL,Chennai Telephones at 78,Purasaiwakkam High road,Chennai-600010.-Reg.

I have gone through the complete terms and conditions relating to the tender document for“Providing House Keeping Services in the office premises of the Chief General Manager, BSNL, Chennai Telephones situated at 78, Purasawakkam High Road, Chennai 600 010 and accept the same. I am herewith enclosing

(i) Bank Draft No. ................................................... Dated ..................................... drawn on ............................................................................ Bank for Rs . . .

. . . . . . . . . . (Rupees................................................................................. only) alongwith tender as Earnest Money Deposit and

(ii) Bank Draft No. ................................................. Dated ..................................... drawn on ............................................................................ Bank for Rs . . . . . . . . . . . . . (Rupees................................................................................. only) along with tender document fee or The receipt issued by AO (C&A),COBA,BSNL,Chennai Telephones ,Chennai-600001 for receipt of tender document fee vide receipt no……….dated………………………

Place: Sigmature of the bidder.

Date: Name in block letter:


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Address:

SECTION-6 UNDERTAKING & DECLARATION

6(A) - For understanding the terms & condition of Tender & Spec. of work

a) Certified that:

1. I/ We ……………………………………. have read, understood and agree with all the terms and conditions, specifications included in the tender documents & offer to execute the work at the rates quoted by us in the tender form.

2. If I/ We fail to enter into the agreement & commence the work in time, the EMD/ SD deposited by us will stand forfeited to the BSNL.

b) The tenderer hereby covenants and declares that:

1. All the information, Documents, Photo copies of the Documents/ Certificates enclosed along with the Tender offer are correct.

2. If anything is found false and/or incorrect and/or reveals any suppression of fact at any time, BSNL reserves the right to debar our tender offer/ cancel the LOA/ Purchase/ work order if issued and forfeit the EMD/ SD/ Bill amount pending with BSNL. In addition, BSNL may debar the contractor from participation in its future tenders.

Date: …………… …………………………………

Signature of Tenderer

Place: …………… Name of Tenderer ……………………………….

Along with date & Seal



6 (B) – NEAR-RELATIONSHIP CERTIFICATE:

(Format of the Certificate to be given as per the clause 33 of Section-4 Part-A by the bidder in respect of status of employment of his/ her near relation in BSNL)

The format of the certificate to be given is

"I………………………………….……..s/o ….…………………………r/o…………………………………………………..hereby certify that none of my relative(s) as defined in the tender document is/are employed in BSNL unit as per details given in tender document. In case at any stage, it is found that the information given by me is false/ incorrect, BSNL shall have the absolute right to take any action as deemed fit/without any prior intimation to me."

Signature of the tendererWith date and seal



SECTION- 7PROFORMAS

7(A) For the BIDSECURITY/ EMD Guarantee(To be typed on Rs.100/- non-judicial stamp paper)

Sub: Bid Security/EMD guarantee.

Whereas M/s …………………………… R/o ……………… …………

……………………………………… (Hereafter referred to as Bidder) has

approached us for giving Bank Guarantee of Rs. ……………………/- (hereafter known as the “B. G. Amount”) valid up to …../……/ 20….. (hereafter known as the “Validity date”) in favour of the General Manager (HR/Admin.,) BSNL,CHENNAI TELEPHONES , Chennai (Hereafter referred to as BSNL) for participation in the tender of work of “Providing House Keeping Services at CGM office Building Complex, BSNL, Chennai Telephones, #78, Purasaiwakkam High Road, Chennai-600010 vide tender no. No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 dated 19/09/2016 .Now at the request of the Bidder, We……………………………………… Bank …………………………Branch having………………………………………… ………. .……………………………………. (Address) and Regd. office address as ……… ………...……………………………………………………………………… ……… ……… …………… (Hereinafter called ‘the Bank”) agrees to give this guarantee as hereinafter contained:

2. We the Bank do hereby undertake to pay the amounts due and payable under this guarantee without any demur, merely on a demand from the BSNL stating that the amount claimed is due by way of loss or damage caused to or would be caused to or suffered by the BSNL by reason of breach by the said bidder(s) of any of terms or conditions contained in the said Agreement or by reason of the bidder (s) failure to perform the said Agreement. Any such demand made on the bank shall be conclusive as regards the amount due and payable by the Bank under this guarantee where the decision of the BSNL in these counts shall be final and binding on the bank. However, our liability under this guarantee shall be restricted to an amount not exceeding the “B. G. Amount”.

3. We undertake to pay to the BSNL any money so demanded notwithstanding any dispute or disputes raised by the bidder(s) in any suit or proceeding before any court or tribunal relating thereto our liability under this present being absolute and unequivocal. The Payment so made by us under this bond shall be valid discharge of our liability for payment there under and the bidder(s) shall have no claim against us for making such payment.

4. We the Bank further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for the performance of the said agreement and that it shall continue to be enforceable till all the dues of the BSNL under or by virtue of the said Agreement have been fully paid and its claims satisfied or discharged or till BSNL Certifies that the terms and conditions of the said Agreement have been fully and properly carried out by the said bidder(s) and accordingly discharge this guarantee. Unless a demand or claim under this guarantee is made on us in writing or before the expiry of Validity date from the date hereof, we shall be discharged from all liability under this guarantee thereafter.

5. We the Bank further agree with the BSNL that the BSNL shall have the fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said Agreement or to extend time of performance by the said bidder(s) from time to time or to postpone for any time or from time to time any of the powers exercisable by the BSNL against the said bidder(s) and to forbear or enforce any of the terms and conditions relating to the said agreement and we shall not be relieved from our liability by reason of any such variation, or extension being granted to the said Bidder(s) or for any forbearance, act or omission on the part of the BSNL or any indulgence by the BSNL to the said bidder(s) or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision, have effect of so relieving us.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 6. Notwithstanding anything herein contained ;

(a) The liability of the Bank under this guarantee is restricted to the “B. G. Amount” and it will remain in force up to its Validity date specified above.

(b) The guarantee shall stand completely discharged and all rights of the BSNL under this Guarantee shall be extinguished if no claim or demand is made on us in writing on or before its validity date.

7. In case BSNL demands for any money under this bank guarantee, the same shall be paid through banker’s Cheque in favour of “Accounts Officer (C&A) , BSNL, CHENNAI TELEPHONES ” payable at CHENNAI

8. The Bank guarantees that the below mentioned officer who have signed it on behalf of the Bank have authority to give this guarantee under its delegated power.

Place: ……………………………

Date: ………………………….. (Signature of the Bank Officer)

(Rubber stamp of the bank)Authorized Power of Attorney Number: …………….Name of the Bank officer: ……………………………..Designation: ……………………………………Complete Postal address of Bank: ……………………

……………………………………………………………Telephone Numbers ……………………………..Fax numbers ………………………………

7(B) For the Performance Guarantee(To be typed on Rs.100/- non-judicial stamp paper)

Dated:……………..

Sub: Performance guarantee. of 64 Signature of the Bidder with Seal


Whereas General Manager (HR/Admin.,) BSNL,CHENNAI TELEPHONES ,Chennai (hereafter referred to as BSNL) has issued an APO no. …………..………. Dated ……/……/20….. awarding the work of “Providing House Keeping Services at CGM office Building Complex , BSNL,Chennai Telephones, #78,Purasaiwakkam High road,Chennai-600010”

to M/s…………………..…………………………… R/o………………………………………………………………… (hereafter referred to as“Bidder”) and BSNL has asked him to submit a performance guarantee in favour of General Manager(HR/Admin.,) BSNL,CHENNAI TELEPHONES, #78,Purasaiwakkam High road,Chennai-600010 of Rs. …………..……/- (hereafter referred to as “P.G. Amount”) valid up to ……/……/20………(hereafter referred to as “Validity Date”)

Now at the request of the Bidder, We ……………………………………… Bank……………………………….…………………………Branch having ……………………..……………………………………………. .……………………………………. (Address) and Regd. office address as……………………………………… ………...……………………………………………………………………… …………………………..… ……… …………… (Hereinafter called ‘the Bank”) agreed to give this guarantee as hereinafter contained:

2. We, “the Bank” do hereby undertake and assure to the BSNL that if in the opinion of the BSNL, the Bidder has in any way failed to observe or perform the terms and conditions of the said agreement or has committed any breach of its obligations there-under, the Bank shall on demand and without any objection or demur pay to the BSNL the said sum limited to P.G. Amount or such lesser amount as BSNL may demand without requiring BSNL to have recourse to any legal remedy that may be available to it to compel the Bank to pay the same.

3. Any such demand from the BSNL shall be conclusive as regards the liability of Bidder to pay to BSNL or as regards the amount payable by the Bank under this guarantee. The Bank shall not be entitled to withhold payment on the ground that the Bidder had disputed its liability to pay or has disputed the quantum of the amount or that any arbitration proceeding or legal proceeding is pending between Bidder and BSNL regarding the claim.

4. We, the Bank further agree that the guarantee shall come into force from the date of its issue and shall remain in full force and effect up to its Validity date.

5. The Bank further agrees that the BSNL shall have the fullest liberty without the consent of the Bank and without affecting in any way the obligations hereunder to vary any of the terms and conditions of the said agreement or to extend the time for performance of the said agreement from any of the powers exercisable by BSNL against the Bidder and to forebear to enforce any of the terms and conditions relating to the said agreement and the Bank shall not be relieved from its liability by reason of such failure or extension being granted to Bidder or through any forbearance, act or omission on the part of BSNL or any indulgence by BSNL to Bidder or any other matter or thing whatsoever which under the law relating to sureties would but for this provision have the effect of relieving or discharging the guarantor.

6. Notwithstanding anything herein contained ; (a) The liability of the Bank under this guarantee is restricted to the P.G. Amount and it will remain in

force up to its Validity date.

(b) The guarantee shall stand completely discharged and all rights of the BSNL under this Guarantee shall be extinguished if no claim or demand is made on us in writing on or before its validity date.

7. In case BSNL demands for any money under this bank guarantee, the same shall be paid through banker’s Cheque in favour of “Accounts Officer (C&A), BSNL, CHENNAI TELEPHONES ,” payable at Chennai

8. The Bank guarantees that the below mentioned officer who have signed it on behalf of the Bank have authority to give this guarantee under its delegated power.

Place: ……………………………



Date: ………………………….. (Signature of the Bank Officer)

(Rubber stamp of the bank)

Authorized Power of Attorney Number: …………….

Name of the Bank officer: ……………………………..

Designation: ……………………………………

Complete Postal address of Bank: ……………………

……………………………………………………………

Telephone Numbers ……………………………..

Fax numbers ………………………………

7 (C) For Letter of Authorization for attending Bid Opening Event.

(To be typed preferably on letter head of the company)

Subject: Authorization for attending Bid opening

I/ We Mr. /Ms. …………………………………….. have submitted our bid for the tender no. No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 dated 19/09/2016 in respect of “Providing House Keeping Services at CGM office Building Complex, BSNL, Chennai Telephones, #78,Purasaiwakkam High road,Chennai-600010 of 64 Signature of the Bidder with Seal

BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping which is due to open on…………………. (date) in the Conference Hall,O/o The CGM,BSNL,CHENNAI TELEPHONES, #78, Purasaiwakkam High Road, Chennai-600010.

We hereby authorize Mr. / Ms. ………………………………& Mr. / Ms…………….………… (alternative) whose signatures are attested below, to attend the bid opening for the tender mentioned above on our behalf.

…………………………………….

Signature of the Representative

………………………………………………... Signature of Bidder/ Officer authorized to sign on behalf of the Bidder

Name of the Representative …………………………………….

Signature of the alternative Representative

…………………………………………..

Name of the alternative Representative

Above Signatures Attested

Note 1: Only one representative will be permitted to attend the Bid opening

2. Permission for entry to the hall where bids are opened may be refused in case authorization as prescribed above is not received.



SECTION- 8Bidder’s profile & Questionnaire.

Tenderer / Bidder’s Profile & Questionnaire

(To be filled in and submitted by the bidder)

A) Tenderer’s Profile1. Name of the Individual/ Firm: ……………………………………..………………

2. Present Correspondence Address ………………………….……..……………… …………..……………………………………………………………….………………

…………………………..…………………………………………………………

Telephone No. …………………………….. Mobile No. ………………………...FAX No. ……………………………………………………………..…………………

3. Address of place of Works/ Manufacture ……….……………………..…….………………………………………………. ……………………………………………………………………………………. ………………………………….…………………………………………………

Telephone No...……………………….. Mobile No. ……………………………

4. State the Type of Firm: Sole proprietor-ship/partnership firm / Private limited company (Tick the correct choice.)

5. Name of the sole proprietor/ partners/ Director(s) of Pvt. Ltd Co.:

S. No. Name Father’s Name Designation

1.

2.

3.

4.

5.

6. Name of the person authorized to enter into and execute contract/ agreement and the capacity in which he is authorized (in case of partnership/ private Ltd company):

…………………………………………………………………………………… ……………………………………………..……………………………………… ………………….

7. Permanent Account No. ………………………………………………………


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 8. Details of the Bidder’s Bank for effecting e-payments:

(a) Beneficiary Bank Name:……………………………… (b) Beneficiary branch Name:……………………………. (c) IFSC code of beneficiary Branch…………………….. (d) Beneficiary account No.:………………………………. (e) Branch Serial No. (MICR No.):………………………...

9. Whether the firm has Office/ works (i.e. manufacture of the tendered item) in Ghaziabad? If so state its Address

…………………………………………………………………………………………………………………………………………………………………………

B) Questionnaire

1. Do you think any other detail/ material is required to complete the work specified in the specification? Yes/ No.

1.1 If Yes, Give details………………………………………………………………………………………

………………………………………………………………………………………

2. Do you think any other item of work need be included in tender form to complete the work specified in the specification? Yes/ No.

2.1 If Yes, Give details

………………………………………………………………………………………

………………………………………………………………………………………

3. Kindly indicate the maximum Quantity of tendered material which you are capable of supplying within the scheduled delivery period.

Name of the tendered Item Qty that can be supplied by the firm

within scheduled delivery period.

4. Suggestion for improvement of the tender document.

……………………………………………………………………………………….

……………………………………………………………………………………….

…………………………………………………………………………………….

Place………………….

Signature of contractor ………………………

Date …………………. Name of Contractor …………………………



SECTION-9 Part-ABID FORM

To From,

Asst.General manager(PG/AT) ………………………………………… BSNL,CHENNAI TELEPHONES, …………………………………………#78,Purasaiwakkam High Road, ………..……………………………….Chennai-600010. …………………………………………

Bidder’s Ref: No: ……………………………………………… Dated………………

Ref: Your Tender Enquiry No No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping/1 dated 19/09/2016.

1. Having examined the above mentioned tender enquiry document including amendment/ clarification/ addenda Nos. ...................... dated ……………..

……………the receipt of which is hereby duly acknowledged, I/we, the undersigned, offer to supply and service .............................................. in conformity with the said , conditions of contract and specifications for the sum shown in the schedule of prices attached herewith and made part of the financial Bid.

2. Bid submitted by me/us is properly sealed and prepared so as to prevent any subsequent alteration and replacement.

3. I/We agree to abide by this Bid for a period of 210 days from the date fixed for Bid opening or for subsequently extended period, if any, agreed to by me/us. This bid shall remain binding upon me/us up to the aforesaid period.

4. I/We understand that it is not bound to accept the lowest or any bid, you may receive.

5. If my/our Bid is accepted, I/we will provide you with a performance guarantee from a Scheduled Bank for a sum @ 10% of the contract value for the due performance of the contract.

6. If my/our Bid is accepted, I/we undertake to complete delivery of all the items and perform all the services specified in the contract in accordance with the delivery schedule specified in the Section-2 (Tender Information).

7. Until a formal Purchase Order of Contract is prepared and executed, this Bid together with your written acceptance thereof in your notification of award shall constitute a binding contract between us.

Dated: ....... day of ................... 20…

Signature ………………………….

Name ……………………………..

In the capacity of ………………………….

Duly authorized to sign the bid for and on behalf of



SECTION-9 Part-BFINANCIAL-BID

For Providing House Keeping Services at CGM office Building Complex ,BSNL,Chennai Telephones, #78,Purasaiwakkam High road,Chennai-600010 to a total area of 3937 sq.mts

PRICE – SCHEDULE:

Amount Quoted

Amount quoted per month for the house keeping services inclusive of all needs as per the specification in Section,2,Section 3(Part-A,B&C),Section 4(Part-A&B) and Section 5(Part-A&B) Rate per square metre without service tax.

Amount in figures

Amount in words

Contractor has to quote the rate only per square metre. Service tax as applicable has to be claimed separately. Payment will be made for the square metre area allotted for cleaning only. I have fully studied all the clauses of the tender document and promise to abide by all the terms and condition mentioned in it. I am also the authorized signatory to sign this tender document for and on behalf of my company. Note: a) The Job mentioned should be adhered to throughout the agreement period.

b) In case of failure on the part of the Agency in providing any service, pro-rata deductions / penalty will be made.

Signature of the Tenderer : Name in Block Letters :

Place: Address & Phone No: Date:

Note: Quoted Rates should be inclusive of sanitary material with all the jobs of House Keeping & manning of the persons as specified in the Scope of work and Tech. Specification of Section-3 (Part - A & B) of the tender document, surcharges, taxes, duties, Levies (both present & future) etc. excluding service Tax, which shall be paid extra, as per service tax rules applicable time to time.

BIDDERS SIGNATURE WITH OFFICIAL SEAL/STAMP



SECTION 10

LIST OF ABBREVIATIONS

Sl.no Abbreviation Expansion1 CMD Chairman and Managing Director.2 BSNL Bharat Sanchar Nigam Limited3 CHTD Chennai Telephone District

4 GM(HR&ADMN)General Manager (Human Resources and Administration)

5 EMD Earnest Money Deposit6 EPF Employee’s Provident Fund7 ESI Employee State Insurance

8SDE (Bldg.,& Elec.,) -HQ

Sub Divisional Engineer (Building and Electricals )-Head quarters

9 Sq.mt Square metre10 Nos Numbers11 DD Demand Draft12 O/o Office of13 AO (C&A) Accounts Officer ( Cash & Accounts)

14 COBA Central Office Business Area.

15 AGMAssistant General Manager Bharat Sanchar Nigam Limited

16 PG/AT Public Grievances / Acceptance Testing

17 DGMGeneral Manager (Human Resources and Administration)

18 OP/MISOperational Planning / Management Information System

19 NIT Notice inviting Tender

20 DNIT Detailed Notice inviting Tender

21 TOC Tender Opening Committee

22 TEC Tender Evaluation Committee

23 TOE Tender Opening Event

24 CET Committee for Evaluation of Tender


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Appendix-1 to Section 4 Part A of Chapter 4 (Standard Tender Enquiry Document)

S. No. Defaults of the bidder / vendor. Action to be taken

A B C

1(a) Submitting fake / forged i) Rejection of tender bid of respective Vendor. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order. iii) Termination / Short Closure of PO/WO, if issued. This implies non-acceptance of further supplies / work & services except to make the already received material work / complete work in hand.

a) Bank Instruments with the bid to meet terms & condition of tender in respect of tender fee and/ or EMD;

b) Certificate for claiming exemption in respect of tender fee and/ or EMD;

and detection of default at any stage from receipt of bids till award of APO/ issue of PO/WO.

Note 1:- However, in this case the performance guarantee if alright will not be forfeited.

Note 2:- Payment for already received supplies/ completed work shall be made as per terms & conditions of PO/ WO.

1(b) Submitting fake / forged documents towards meeting eligibility criteria such as experience capability, supply proof, registration with Sales Tax, Income Tax departments etc and as supporting documents towards other terms & conditions with the bid to meet terms & condition of tender :

(i) If detection of default is prior to award of APO

i) Rejection of Bid & ii) Forfeiture of EMD.

(ii) If detection of default after issue of APO but before receipt of PG/ SD (DD,BG etc.)

i) Cancellation of APO , ii) Rejection of Bid & iii) Forfeiture of EMD.

1(b) contd

(iii) If detection of default after receipt of PG/ SD (DD,BG etc.) .

i) Cancellation of APO ii) Rejection of Bid & iii) Forfeiture of PG/ SD. However on realization of PG/ SD amount, EMD, if not already released shall be returned.

(iv) If detection of default after issue of PO/ WO

i) Termination / Short Closure of PO/WO and Cancellation of APO


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping ii) Rejection of Bid & iii) Forfeiture of PG/ SD. However on realization of PG/ SD amount, EMD, if not released shall be returned.

Note 3:- However, settle bills for the material received in correct quantity and quality if pending items do not affect working or use of supplied items.

Note 4:- No further supplies are to be accepted except that required to make the already supplied items work.

2 If vendor or his representative uses violent/ coercive means viz. Physical / Verbal means to threatens BSNL Executive / employees and/ or obstruct him from functioning in discharge of his duties & responsibilities for the following :

Banning of business for 3 years which implies Barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order.

a) Obstructing functioning of tender opening executives of BSNL in receipt/ opening of tender bids from prospective Bidders, suppliers / Contractors.

b) Obstructing / Threatening other prospective bidders i.e. suppliers/ Contractors from entering the tender venue and/ or submitting their tender bid freely.

3 Non-receipt of acceptance of APO/ AWO and SD/ PG by L-1 bidder within time period specified in APO/ AWO.

Forfeiture of EMD.

4.1 Failure to supply and/ or Commission the equipment and /or execution of the work at all even in extended delivery schedules, if granted against PO/ WO.

i) Termination of PO/ WO. ii) Under take purchase / work at the risk & cost of defaulting vendor. iii) Recover the excess charges if incurred from the PG/ SD and outstanding bills of the defaulting Vendor.

4.2 Failure to supply and/ or Commission the equipment and /or execution of the Work in full even in extended delivery schedules, if granted against PO/ WO.

i) Short Closure of PO / WO to the quantity already received by and/ or commissioned in BSNL and / or in pipeline provided the same is usable and / or the Vendor promises to make it usable. ii) Under take purchase / work for balance quantity at the risk & cost of defaulting vendor. iii) Recover the excess charges if incurred from the PG/ SD and outstanding bills of the defaulting Vendor.



5.1 The supplied equipment does not perform satisfactory in the field in accordance with the specifications mentioned in the PO/ WO / Contract.

i) If the material is not at all acceptable, then return the non-acceptable material (or its part) & recover its cost, if paid, from the o/s bills / PG / SD. OR

ii) If the material is inducted in network & it is not possible to return it and / or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and / or through a committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG / SD.

5.2 Major quality problems (as established by a joint team / committee of User unit(s) and QA Circle) / performance problems and non-rectification of defects (based on reports of field units and QA circle).

i) If the material is not at all acceptable, then return the non-acceptable material (or its part) & recover its cost, if paid, from the o/s bills / PG / SD; OR ii) If the material is inducted in network & it is not possible to return it and / or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD; and iii) Withdrawal of TSEC/ IA issued by QA Circle.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping 6 Submission of claims to BSNL against a

contracti) Recovery of over payment from the outstanding dues of Vendor including EMD/ PG & SD etc. and by invoking ‘Set off’ clause 10 of Section 5 Part A or by any other legal tenable manner. ii) Banning of Business for 3 years from date of issue of banning order or till the date of recovery of over payment in full, whichever is later.

(a) for amount already paid by BSNL .

(b) for Quantity in excess of that supplied by Vendor to BSNL.

c) for unit rate and/ or amount higher than that approved by BSNL for that purchase.

Note 5:- The claims may be submitted with or without collusion of BSNL Executive / employees.

Note 6:- This penalty will be imposed irrespective of the fact that payment is disbursed by BSNL or not.

7 Network Security/ Safety/ Privacy:- If the vendor tampers with the hardware, software/ firmware or in any other way that

i) Termination of PO/ WO. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order. iii) Recovery of any loss incurred on this account from the Vendor from its PG/ SD/ O/s bills etc.

a ) Adversely affects the normal working of BSNL equipment(s) and/ or any other TSP through BSNL

b) Disrupts/ Sabotages functioning of the BSNL network equipments such as exchanges, BTS, BSC/ MSC, Control equipment including IN etc., transmission

iv) Legal action will be initiated by BSNL against the Vendor if required.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping equipments but not limited to these elements and/ or any other TSP through BSNL.

c) tampers with the billing related data/ invoicing/ account of the Customer/ User(s) of BSNL and/ or any other TSP(s).

d) hacks the account of BSNL Customer for unauthorized use i.e. to threaten others/ spread improper news etc.

e) undertakes any action that affects/ endangers the security of India.

8 If the vendor is declared bankrupt or insolvent or its financial position has become unsound and in case of a limited company, if it is wound up or it is liquidated.

i) Termination/ Short Closure of the PO/ WO. ii) Settle bills for the quantity received in correct quantity and quality if pending items do not affect working or use of supplied items. iii) No further supplies are to be accepted except that required to make the already supplied items work. iv) In case of turnkey projects, If the material is commissioned and is usable without any degradation of performance, then settle bills for the acceptable equipment/ material (or its part). v) In case of turnkey projects, if the material is inducted in network & it is not possible to return it and/ or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee.

8 contd

Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD.

9 In the event of the vendor, its proprietor, Director(s), partner(s) is / are convicted by a Court of Law following prosecution for offences involving moral turpitude in relation to the business dealings.

i) Termination/ Short Closure of the PO/ WO. ii) Settle bills for the material received in correct quantity and quality if pending items do not affect working or use of supplied items. iii) No further supplies are to be accepted except that required to make the already supplied items work. iv) In case of turnkey projects, if the material is commissioned and is usable without any degradation of performance, then settle bills for the acceptable equipment / material (or its part). v) In case of turnkey projects, If the material is inducted in network & it is not possible to return it and / or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a Committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD.

10 If the vendor does not return/ refuses to return BSNL’s dues:

i) Take action to appoint Arbitrator to adjudicate the dispute.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping a) Inspite of order of Arbitrator. i) Termination of contract, if any.

ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL from date of issue of banning order or till the date by which vendor clears the BSNL’s dues, whichever is later.

10 contd

iii) Take legal recourse i.e. filing recovery suite in appropriate court.

b) inspite of Court Orders. i) Termination of contract, if any. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL from date of issue of banning order or till the date by which vendor clears the BSNL’s dues, whichever is later.

11 If the Central Bureau of Investigation/ Independent External Monitor (IEM) / Income Tax/ Sales Tax/ Excise / Custom Departments recommends such a course

Take Action as per the directions of CBI or concerned department.

12 The following cases may also be considered for Banning of business:

i) Banning of business for 3 years which implies Barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order.

(a) If there is strong justification for believing that the proprietor, manager, MD, Director, partner, employee or representative of the vendor/ supplier has been guilty of malpractices such as bribery, corruption, fraud, substitution of tenders, interpolation, misrepresentation with respect to the contract in question.

(b) If the vendor/ supplier fails to execute a contract or fails to execute it satisfactorily beyond the provisions of Para 4.1 & 4.2.

(c) If the vendor/ supplier fails to submit required documents/ information, where required.

(d) Any other ground which in the opinion of BSNL is just and proper to order for banning of business dealing with a vendor/ supplier.

Note 7: The above penalties will be imposed provided it does not clash with the provision of the respective tender.


BSNL.Chennai Telephones e-Tender No. AGM-PG/AT//2016-17/CGM CHTD/House Keeping Note 8:-In case of clash between these guidelines & provision of invited tender, the provision in the respective tender

shall prevail over these guidelines.

Note 9: Banning of Business dealing order shall not have any effect on the existing/ ongoing works/ AMC / CAMC which will continue along with settlement of Bills.
