tender schedule for supply, customization, … schedule mobile banking_sibl.pdf · sibl reserves...
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TENDER SCHEDULE FOR SUPPLY, CUSTOMIZATION,
INSTALLATION AND COMMISSIONING OF CENTRALIZED
MOBILE BANKING SOLUTION SYSTEM ALONG WITH
DISTRIBUTION CHANNEL MANAGEMENT & MOBILE
NETWORK CONNECTIVITY AND RELATED TRAINING FOR
MOBILE BANKING OPERATIONS OF SOCIAL ISLAMI BANK
LIMITED.
Information Technology Division (19th Floor)
Social Islami Bank Ltd., Corporate Office
90/1, Motijheel Commercial Area, Dhaka-1000, Bangladesh.
Telephone: +880-9612001122
Website : www.siblbd.com
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 2 of 41
CONFIDENTIALITY: This information is provided on the strict understanding that it is confidential and must be treated
by you as such. The information contained in this document may only be disclosed to those
members of your stuff on a need to know basis and you must ensure that they are made aware of
the confidential nature of the information. You must also use all reasonable endeavors to ensure
they keep such information confidential.
TABLE OF CONTENTS: 1. INTRODUCTION: ......................................................................................................................5
2. SERVICE DELIVERY CHANNELS: ........................................................................................5
3. ELIGIBILITY REQUIREMENTS FOR THE BIDDERS:………………………………….....6
4. FUNCTIONAL REQUIREMENTS: .......................................................................................... 8
4.1 Maintenance of Mobile Account ........................................................................................... 8
4.2 Mobile Banking Model ......................................................................................................... 9
4.3 Banking related information services through SMS PUSH PULL ....................................... 9
4.4 Mobile Banking ..................................................................................................................... 9
4.5 Customer Care Module for Call Centre .............................................................................. 12
4.6 Distribution Channel Management ..................................................................................... 13
4.7 Load/ Encashment Mobile Wallet Balance ......................................................................... 14
4.8 Commission and Fee Plan ................................................................................................... 15
4.9 Transaction Security .............................................................................................................16
4.10 Consumer Portal ................................................................................................................ 16
4.11 Agent Portal....................................................................................................................... 17
4.12 Merchant Portal ................................................................................................................. 17
4.13 Bank Officers’ Portal ........................................................................................................ 17
4.14 Admin Portal ..................................................................................................................... 18
4.15 3rd Party Interfaces ............................................................................................................ 18
4.16 Reporting ........................................................................................................................... 19
4.17 Compliance to the Central Bank Guidelines ..................................................................... 19
4.18 Audit facilities ................................................................................................................... 19
4.19 Profit bearing on Customer accounts (Scheme, MSD etc)................................................ 19
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 3 of 41
4.20 ATM withdrawal through PIN/Biometric of Mobile account. .......................................... 20
4.21 Ease of changing/implying Fee structure as required for different services ..................... 20
4.22 Option to input/configure new products like Scheme/any other in system....................... 20
4.23 Input of any new restriction on operation / lifting of such restrictions for both
regulatory/banks requirements. ................................................................................................. 20
5.TECHNICAL REQUIREMENTS: ............................................................................................ 21
5.1 System Architecture ............................................................................................................ 21
5.2 Environmental Platform ...................................................................................................... 21
5.3 User Interface ...................................................................................................................... 22
5.4 Hardware Requirements ...................................................................................................... 22
5.5 Software and support Software Requirements .................................................................... 22
5.6 Connectivity with Telecommunication System .................................................................. 22
5.7 Connectivity with Financial Organization Systems ............................................................ 22
5.8 Disaster Recovery & Business Continuity ...........................................................................23
5.9 Implementation Plan ........................................................................................................... 23
5.10 Report ................................................................................................................................ 24
5.11 Support .............................................................................................................................. 24
5.12 Call Center Support for Customers ................................................................................... 24
5.13 Warranty ............................................................................................................................ 24
5.14 Security Concerns ............................................................................................................. 24
5.15 Transaction processing capability ..................................................................................... 32
5.16 Number of Customer account support of the system ........................................................ 33
5.17 Call Center management ................................................................................................... 33
6. PRICING INFORMATION: .................................................................................................... 34
6.1 License Fee .......................................................................................................................... 34
6.2 Professional Service Fee ..................................................................................................... 34
6.3 Annual Maintenance Support Fee ....................................................................................... 34
6.4 Charge (i.e. MAN-DAY-RATE) for Additional Work ....................................................... 34
6.5 Other Costing Issues............................................................................................................ 34
7. GENERAL TERMS AND CONDITIONS: ............................................................................. 36
7.1 Bid Bond ............................................................................................................................. 36
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 4 of 41
7.2 Performance Bond ............................................................................................................... 36
7.3 Validity of Proposal ............................................................................................................ 36
7.4 Currency .............................................................................................................................. 36
7.5 Withholding Sales Tax ........................................................................................................ 36
7.6 Warranties ........................................................................................................................... 36
7.7 Installation ........................................................................................................................... 37
7.8 Training ............................................................................................................................... 37
7.9 Support Capabilities ............................................................................................................ 37
7.10 Service Level Agreement .................................................................................................. 38
7.11 Payment Terms and Condition .......................................................................................... 38
7.12 Communication ................................................................................................................. 38
7.13 Mode of Delivery and Address ......................................................................................... 39
7.14 Submission of Bid Documents .......................................................................................... 39
7.15 Opening of Technical Proposal ......................................................................................... 39
7.16 Pre-requisite Documents ................................................................................................... 39
7.17 Disqualification of RFP Response .................................................................................... 40
7.18 Amendment of bidding documents. .................................................................................. 41
7.19 Penalty Clause. .................................................................................................................. 41
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 5 of 41
1. INTRODUCTION:
Social Islami Bank Limited (SIBL), one of the well-recognized banks in Bangladesh intends to
implement a mobile banking system with the concept of Bank Led Model to enable banked and
un-banked consumers banking, payments and remittance using mobile phone in remote.
The Bank is requesting mobile banking system providers (i.e. Supplier) for quotation for
implementation and hosting of mobile banking platform that is able to meet the requirements
outlined in this document.
This RFP is designed for understanding suppliers’ features, limitations, capabilities,
enhancements and costs. In completing the RFP the suppliers are requested to complete in its
answers to each section.
This RFP does not in any way obligate SIBL to award a contract. SIBL reserves the right to
accept or, reject any or all proposals received or to terminate the RFP at its discretion. SIBL
decision in this regard will be final and all participants must abide by this rule. Furthermore
SIBL reserves the right to grant any part of the proposal (e.g. hardware, software, project
management) to separate suppliers.
2. SERVICE DELIVERY CHANNELS:
SIBL is intended to provide mobile banking services with 100% market coverage. Mobile
banking application must be complied with banking standard security. Bidder is advised to
submit complete documentation on the product support of following Input Output applications.
Failure to respond any item will be treated as non-compliant.
S/N Service
Delivery
Channels
Proposed system
support status
(Yes/No)
Deployment
experience
In Bangladesh
(Yes/No)
Project reference with
deployment experience
for financial transaction
2.1 STK
2.2 USSD
2.3 Java Menu
2.3 WAP
2.4 SMS
2.5 IVR
2.6 Internet
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 6 of 41
3. ELIGIBILITY REQUIREMENT FOR THE BIDDERS
The service provider will respond to the required eligibility criteria in the tabular format
presented in this section. Particular eligibility criteria can be fulfilled by presenting the related
documents demonstrating the eligibility. The reference (page number and section number) of the
presented document must be mentioned in the response column.
S/N Eligibility Criterion Required response from the
vendor
Response
(FC/NC)
Comments
1 The bidder should be a legal
entity and a registered company
that have not been prohibited by
Bangladeshi or international
court(s) to enter into contracts.
Should have at least 5 years’
experience in business.
Certificate of incorporation and
years of business as required Also,
a declaration that none of the
bidder has been prohibited by
Bangladeshi or international
court(s) to enter into contracts
should be furnished.
2 The bidder should have
own/representative office and
strong presence in Dhaka with
well-equipped service/support/
system up-gradation cell
manned by adequate qualified
technical personnel for maintain
and support of the proposed
system.
Proof of address of registered
office of all the participating
bidders should be submitted.
Floating or home address shall not
be considered as established
offices.
3 The bidder must
have experience in mBanking
services and past performance
on working as Service
Provider / Integrator in at
least 01 (One) schedule bank
in Bangladesh.
The vendor not having experience of
implementing mBanking services in
at least 1 (one) bank in Bangladesh
will not be considered as eligible.
Customer satisfaction certificates of
providing services must be
submitted.
4 The bidder of mBanking
Services must have own
switching / solution setup in
Bangladesh as an integrated
project including all relevant
equipments. There should have
tie up / agreements with the
solution providers to provide
the total solution, if the solution
is not developed in Bangladesh.
The bidder should submit proper
documents.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 7 of 41
S/N Eligibility Criterion Required response from the
vendor
Response
(FC/NC)
Comments
5 The bidder should have
agreements with the TELCOs,
Merchants, Utility Service
Providers, Agents & the
relevant organizations to
provide the total solution.
The bidder should submit proper
documents.
6 The bidder should have
sufficient technical & business
expertise and adequate
knowledge in providing
mBanking services as a third
party solution provider /
integrator.
The bidder should submit
manpower list with their
expertise.
7 The bidder should have the
solution in which there are
sufficient user friendly options
& technical capabilities for
proper interfacing with the Core
Banking solution of the Bank.
The bidder should submit proper
documents.
8 The bidder should have support
service arrangement round the
clock with proper resources.
The bidder should submit proper
documents.
9 All types of paper / documents
should be serially numbered
and a clear indexing should be
incorporated and bear a
signature in each of those
documents.
A document with page numbers
and a proper index
10 3 years of IT related business
experience.
Work order or Client Certificate
for similar solution.
11 The bidder must be an assesses
under Income Tax Department
Proof of submitting tax return,
Income Tax Certificate and VAT
certificate in the latest fiscal year.
12 Business Forecasting ability. The Bidder must submit a 3 year
business forecasting plan along
with details of Distribution
channel and Business proposition
for SIBL.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 8 of 41
4. FUNCTIONAL REQUIREMENTS:
Mobile Banking Application must be an individual and independent platform to perform mobile
financial services (MFS) which will keep the mobile account and transaction history of entire
stake holders. Bank may integrate the Mobile Banking Application with its CBS for adding on
suitable services under MFS.
Bidder is advised to response following items with either FC (fully compliant) or PC (partially
compliant) or NC (non-compliant). Bidder is also advised to provide necessary description
against individual function / item along with project reference. Failure to respond any item will
be treated as NC.
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
4.1 Maintenance of
Mobile Account
Account Opening:
1. Customer can open a mobile
banking account in the system
by going to the agent or visiting
bank’s branch after completing
KYC and providing necessary
documents to the agent or the
bank branch concern person.
2. Immediately after registration
for the account with agent or
branch, customer will be able to
deposit money to the new
account.
3. Once the account has been
activated by the bank or the
back office after receiving and
vetting the KYC documents,
the system will send a SMS to
the customer confirming the
activation of the account.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 9 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
4.2 Mobile Banking
Model
1. Proposed system must support
Bank Led Model.
2. Proposed system must support
mobile payment system.
3. Proposed system should be
able to link its mobile financial
services with those of other
banks for the convenience of
the users.
4.3 Banking related
information
services through
all channels like
SMS PUSH
PULL, USSD,
IVR, Java
menu, WAP etc.
1. Balance enquiry
2. Mini Statement
3. Last N transactions
4. Transaction alerts
5. Other info facility / facilities
4.4 Mobile Banking 1) Person-to-Person (P2P) payments
2) Person-to-Business(P2B) payments
a) Utility bill payments:
Bill Payment Services must be
supported.
System should be able to push
new bill to customer.
Auto-debit instruction must be
supported.
Interface to the billing system
must be supported.
Option to generate SMS to
customers reminding of next
bill payment alerts.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 10 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
b) Merchant payments (i.e.
Person-to Merchant (P2M) to be
initiated by merchant and
authorized by customer)
Proposed system must
supportphysical merchant POS
devicewith recite printing
facilities,as well as Internet
Merchant
3) Business-to Person (B2P) payments
a) Salary disbursement,
b) Dividend and refund warrant
payments
c) Vendor payments
4) Person-to-Government (P2G)
payments
a) Tax payments.
b) Levy payments
4) Government to Person(G2P)
payments
a) Various disbursements of
pension/other benefits.
5) Mobile Account to Bank Account
A client should be able to
transfer funds from a mobile
banking account to a SIBL
Bank account with/without
visiting an agent/branch.
6) Bank Account to Mobile Account
A client of SIBL bank account
holder will be able to send fund
to customer Mobile Banking
account. A SMS notification
will be send to both sender and
receiver of the fund.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 11 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
7) Mobile Re-charge
Client should be able to
recharge his mobile
balance by transferring
funds from the mobile
banking account using the
IVR/USSD/SMS/etc based
service.
8) Mobile Ticketing and Reservation
Services.
The system must be capable to
interface with the 3rd party
system for providing following
facilities:
- Booking seats (i.e. Air,
Bus, Train, Launch etc.)
- Room Check-in etc.
9)Inward Foreign Remittance(IFR)
Disbursement :
The system must be supported
following:
a) IFR must be delivered through
SIBL Wallet, Agent, ATM etc
in local currency.
b) The system must be capable of
real-time processing of AML,
on demand reporting for CFT
and all other central bank
instructions.
c) The system must be capable of
real-time notification to the
beneficiary during remittance
delivery.
d) The system must be capable of
real-time notification to the
sender/remitter
duringremittance delivery.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 12 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
4.5
Customer Care
Module for Call
Centre
e) If any Inward remittance to an
unregistered number System
must have option to offer
unregistered beneficiary to
register his/her wallet.
f) During delivery at agent point
system must support
beneficiary authentication
through his/her mobile account
PIN.
g) Bank officer must have option
to generate delivery
performance report for
delivered, undelivered and
undeliverable remittances.
10) Institution Fee Payments:
Client should be able to make
various institution payments by
transferring funds from the mobile
wallet using the IVR / USSD /
SMS/etc. service.
System must have the customer care
portal which is for the internal users to
fulfill the customer enquiry regarding
MFS.
Customer Care:
a) Searching customers in the
system;
b) Blocking and unblocking of
customers;
c) Altering of customer status and
business rule impact;
d) Display of customer change
history.
e) Display of transactions.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 13 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
f) Management of PINs including
resetting wrong PIN counter
and issuing new PIN to
customer.
g) Configuration of allowed and
disallowed transactions on a
customer level.
Merchant Care:
a) Blocking and unblocking of
Merchants
b) Generation of reports (number
of transactions per merchant,
number of merchants, etc.)
c) Clarifying of transaction errors
Marketing Capabilities/ Creating
Awareness
Mobile campaign
4.6 Distribution
Channel
Management
a) Proposed system must support
at least two level hierarchies
(i.e. Dealer and Agent) in the
distribution channel. Bidder
with more level of hierarchies
will have added advantage.
b) The software must be able to
handle the change/replace of
distribution of hierarchy at any
point of time seamlessly.
c) Agent can be any other bank,
FI, MNO, NGO Distribution
company and any enterprise.
Agent will be arranged by the
bidder, selected by the Bank
and managed by the
Bidder.System must have
features to manage the agents.
d) Proposed system must have
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 14 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
option to define different
categories commission and fee
plan, different transaction limit
and allowed to perform
different level of activities.
e) System must have option to
charge fees and calculate
commission on real-time basis
during a transaction.
f) Dealer and Agent must have
option to track their transaction
at any time. They will also have
option to print parameterized
transaction reports, payment
reports etc.
g) Complete description on
distribution channel
management is required.
h) Bidder will be responsible to
maintain the distribution
channel (Distributor and Agent
Management). Please describe
your proposed system.
4.7 Load/
Encashment
Mobile Wallet
Balance
Load/ Reload Mobile Wallet Balance
(Cash-in)
a) Consumers will be allowed to
cash-in at agent location and
bank branches.
b) Banked consumers will be able
to transfer funds from his/her
preconfigured or linked SIBL
Bank account to mobile
account/ mobile wallet. There
must be an option for
transaction limit.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 15 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
c) Each agent can have an account
with SIBL. Agents will be
allowed to transfer his/her
commission earning balance to
his/her SIBL Bank Account.
d) Complete description on Cash
in process is required.
Encashment Mobile Wallet balance
(Cash-out)
a) Consumers will be allowed to
cash-out at agent point, bank
branches and ATM.
b) Consumers will be allowed to
transfer money from mobile
wallet to their preconfigured /
pre-registered SIBL Bank
account.
c) Agents will be allowed to cash-
out through his/her SIBL Bank
account at bank branches.
d) Merchants are only allowed to
transfer money from mobile
wallet to their preconfigured /
pre-registered SIBL Bank
account.
e) Complete description on Cash-
out process is required.
4.8 Commission
and Fee Plan
a) Proposed mobile banking
system must have modules to
define different type of
commission and fee plan.
b) Unlimited number of
commission and fee plan is
desirable. Any commission and
fee plan can have multiple
brackets of transaction amount.
Fee or commission may be in
terms of percentage or fixed
amount or both.
c) Fee will be charged and debited
from customer account on real-
time basis.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 16 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
d) Commission to the agent will
be calculated on real-time basis,
and accumulated and credited
to agents account.
4.9 Transaction
Security
a) Proposed system must have
banking standard security
checking mechanism.
b) Each cash-out transaction must
execute 2-Faction
Authentication i.e. Mobile
Number and PIN.
c) Transfer to other mobile wallet
or SIBL Bank account or bill
payment, should follow a
process where customer must
register the beneficiary with
his/her PIN.
d) During transaction customer
must authorize the same by
real-time PIN entry.
e) All communication for
transaction authorization and
some cases initiation must be
through 100% secured channel.
Encryption technology must be
used in the required cases.
f) Customer PIN will be used only
for authorizing transaction. This
PIN will be used for consumer
profit security.
4.10 Consumer
Portal
a) Consumers shall be allowed to
access the Consumer portal to
manage their profile, view and
print transaction records etc.
b) Consumer Portal will be in the
public domain and must be
secured.
c) Consumer will use their user
Mobile number for accessing
the Consumer Portal. There
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 17 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
should be a mobile account PIN
authentication process, please
describe how the process will
work.
4.11 Agent Portal
a) Agent Portal will be in the
public domain and allows
secured access only.
b) Agents shall be allowed to
access the Agent Portal to
manage their profile, view and
print transaction records etc.
c) Agent will use their user mobile
number for accessing the Agent
Portal. There should be a
mobile account PIN
authentication process, please
describe how the process will
work.
4.12 Merchant
Portal
a) Merchants shall be allowed to
access their Merchant Portal to
manage their profile, view and
print transaction records etc.
b) Merchant Portal will be in
public domain and allows
secured access only.
c) Merchant will use their user
mobile number for accessing
the Merchant Portal. There
should be a mobile account PIN
authentication process,Please
describe how the process
will work.
4.13 Bank Officers’
Portal
Bank Officers’ Portal is for the internal
users and within the private network.
Bank Officers, subject to the role
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 18 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
granted to him/ her, will be allowed to
perform some limited tasks like,
Dealer, Agent and Consumer
registration.
Authorization of Dealer, Agent
and Consumer registration.
Cash-in
Remittance Uploading
Remittance Authorization
Remittance Delivery
Bill File Uploading
Bill File Authorization
Government/ Corporate
Payment Uploading
Government/ Corporate
Payment Authorization
Consumer/ Agent Password
PIN reset
Consumer/ Agent account
locking and unlocking
Linking/ de-linking back
account, credit card and debit
cards.
Add/ remove friends and family
SIBL Bank account with
mobile wallet.
4.14 Admin Portal a) Admin Portal must be inside
the firewall and will be in
private domain
b) All administrative work will be
done through this portal.
c) Management of limits including
increase or decrease of daily,
monthly spending limits.
4.15
3rd Party
Interfaces
Following interfaces to the 3rd party
system need to be provided. Bidder
will be fully responsible for interfacing
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 19 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
development, implementation, testing
and commissioning.
a) Core Banking System - ISO
8583
b) ATM Switch – ISO8583
c) Visa PGW - ISO8583
d) USSD Gateway of MNO
e) SMS Gateway of MNO
f) IVR Gateway
g) Unlimited Merchants
h) Interface with GP, ROBI,
Banglalink, Teletalk, City Cell,
Airtel/any new integration.
4.16 Reporting Bidder should agree on providing all
required reports without additional
costs. Please submit list of following
category of reports;
a) Standard Reports;
b) Target Group Reports;
c) Ad-hoc Reports
4.17 Compliance to
the Central
Bank
Guidelines
Bidder should agree to customize the
solution to comply with central bank
requirements/MFS guidelines even
after Go-live till warranty period at free
of cost.
4.18 Audit facilities Auditing facilities for regulatory bodies
such as Bangladesh Bank, BTRC etc.
must be available in the platform
satisfying completely the need of any
auditing of the system and tracing of
transactions.
4.19 Profit bearing
on Customer
accounts
(Scheme, MSD
etc).
The software should be capable of
calculating and disbursement of profit
in various accounts.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 20 of 41
S/N Functions /
Items
Details Response
(FC/PC/NC)
Comments
4.20 ATM
withdrawal
through
PIN/Biometric
of Mobile
account.
The software should be capable of
performing transaction through
ATM/POS of SIBL owned booths/
SIBL’s existing affiliated other 3rd
party vendors.
4.21 Ease of
changing/implyi
ng Fee structure
as required for
different
services.
4.22 Option to
input/configure
new products
like Scheme/any
other in system.
4.23 Input of any
new restriction
on operation /
lifting of such
restrictions for
both
regulatory/bank
s requirements.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 21 of 41
5. TECHNICAL REQUIREMENTS:
Please response following items with either FC (Fully compliant) or PC (partially
compliant) or NC (non-compliant). Failure to respond any item will be treated as NC, non-
compliant.
S/N Requirements Details Response
(FC/PC/NC)
Comments
5.1 System
Architecture
Bidder should submit necessary
documents, diagrams and illustrations
having complete explanation of the
system architecture.
Bidder is requested to submit a
complete deployment diagram with all
interface requirements.
5.2 Environmental
Platform
a) Operating System (i.e. OS
Independent, of UNIX/LINUX
based, or combination of
UNIX/LINUX and Microsoft,
Microsoft Based)
b) Database (i.e. DB Independent,
or Oracle, Or DB2, or SQL or
Postgres)
c) Compatible database software
must support cluster in active-
active and Active-Passive
mode, database replication
server for disaster recovery,
business continuity with
seamless failover.
d) Application (System must
support both 32-bit and 64-bit
processors and operating
system).
e) Bidder must submit a complete
list of required hardware along
with 3rd Party software
requirements.
f) System Monitoring
Hardware requirements.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 22 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
5.3 User Interface
Some user interfaces like Consumer
Portal, Administrator Portal, Business
House/Enterprise, Merchant Portal and
Agent Portal must be web based
application.
5.4 Hardware
Requirements
All hardware requirements should be
listed along with specification for the
proposed software architecture. The
proposed hardware requirements have
to be justified with the capacity and
assumption of the volume of data and
proposed growth for at least 5 years
and shall be capable to accommodate
future expandability.
Hardware requirement should cover
Development
Testing
Production
DR site
Setup requirements
5.5 Software and
support Software
Requirements
Bidder shall provide required Mobile
Banking software ensuring legally
owned licensed versions by the bidder
as per applicable.
5.6 Connectivity with Telecommunication
System
Bidder shall provide APIs to connect
with any telecommunication system
including but not limited to
GSM/CDMA Mobile Operators and
PSTNs for ensuring to access point
availability to end-customers such as
SMS, USSD, WEB/WAP, Mobile
Applications, STK, IVR, Call Center
etc. There must be provisions to keep
redundant links to each individual
system.
5.7 Connectivity with
Financial
Organization
Systems
Bidder shall provide APIs to connect
with any financial organization system
including but not limited to core
banking applications, distributed
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 23 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
banking applications, card systems,
ATM network, credit card network etc.
The provide APIs should be standard
and comply with banking and financial
standards including but not limited to
Core Banking APIs, ISO 8583 protocol
etc. There must be provisions to keep
redundant links to each individual
system.
5.8 Disaster
Recovery &
Business
Continuity
Bidder must ensure the proposed
system support to establishment of an
appropriate disaster recovery site.
Bidder must submit a detail disaster
recovery plan. Data of the system
should be stored in a SAN
environment. The disaster recovery
plan must include but not limited to the
following:
System should be capable to notify the
assigned administrators of Mobile
Banking Solution System via SMS
and/or email when the system fails to
provide any particular service to an
end-customer or system malfunctioning
occurs due to any problem.
System should be capable to maintain
the uptime of 100% using the disaster
recovery site. Mention all documents
describing the disaster recovery
planning.
5.9 Implementation
Plan
Bidder must submit detail
implementation plan divided into
different phases as per the given
schedule in this RFP. Implementation
plan will be finalized by the SIBL and
bidder after awarding of work order in
line with detailed planning.
The bidder will be penalized for
missing the accepted implementation
plan for missing any milestones or
activities without showing appropriate
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 24 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
cause according to the applicable
penalty terms mentioned in clause 7.19.
5.10 Report Bidder’s system must be capable in
providing all types of reporting
required by the connected stakeholders
of the platform including but not
limited to telecommunication
companies, financial organizations,
utility providers, merchants, retail
agents etc. All available reports in the
system must be listed and described in
the offer.
5.11 Support Bidder must maintain a 24x7 help desk
with adequate technical personnel and
infrastructure. Technical support staff
must ensure support and
troubleshooting so that the Mobile
Banking Solution system can have
24x7 uptime and availability for all
system, hardware and software setup.
Share the SLA (Service Level
Agreement) copy as an annexure the
offering including all applicable
support service fees from local and
foreign both.
5.12 Call Center
Support for
Customers
Bidder’s system must provide a call
Center Support interface/API for
providing necessary business and
technical support to the end-customers
of the system through an acceptable
Call Center technology.
5.13 Warranty The warranty and support period for
the Mobile Banking Platform should be
at least 1 (one) year. Warranty period
should be counted 1 year from the date
of successful implementation on all
phases.
5.14 Security
Concerns
Data Network Security:
Bank requires Data Network Security
which are as follows but not limited to:
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 25 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
a) All communications between
customer, merchant server and
System Platform are required to
be encrypted. Sensitive
information should be stored in
encrypted format in the
database.
b) Please describe about data
alteration prevention during
data transmission.
c) Please describe about the
certificates are used by both the
merchant and the service
provider to securely
authenticate themselves to the
customer and to each other.
Database Security:
Bank requires Database Security which
are as follows but not limited to:
a) All PIN, Password and Wallet
information stored in the
database are required to be
encrypted and not visible to
anyone.
b) It should not be possible for
anyone to decrypt or access the
PIN/Password/Wallet
information.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 26 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
c) All data in the database should
be stored with two dates: Date
Creation and Date Last
Updated.
d) Only required options and
products shall be able to install.
e) Default database user accounts
shall be able to lock and set to
expired.
f) Default passwords shall be able
to change.
g) Only privileges that are
required to fulfill the specific
task shall be able to grant to the
DB accounts.
h) Administrative access should be
able to restrict within 4-eyes-
only.
Application Security:
Bank requires Application Security
which are as follows but not limited to:
a) Each account on the system
should have a related profile
defined according to the
business role description for
that particular profile. The
profile shall have the provision
to include an entry for user staff
ID which shall be mandatory to
fill.
b) A role based authority concept
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 27 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
with different and configurable
authority profiles should be
supported.
c) Each account shall be protected
with a password separate from
the underlying Operating
System password and the
Database direct access
password.
d) The system shall have the
capability to
lock/deactivate/suspend or
delete accounts/user IDs either
manually or automatically
based on some predefined
actions/criteria.
e) The system shall have the
provision to define the period to
inactivity centrally.
f) The system shall have the
capability to add or restrict
menu and submenu options for
individual users.
g) Multiple logons from different
computers at the same time with
the same ID shall not be
allowed.
h) A notice shall be displayed
indicating that only authorized
user are allowed to access (this
notice shall be configurable by
the system administrator only).
i) The modes of access that shall
be defined with read, write,
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 28 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
execute, create, delete, etc.
j) The system shall have an access
control mechanism to be able to
show which data
entities/transactions any
particular individuals may read,
modify or execute.
k) All user encryption methods
and algorithms should be
standard conform and use the
latest version and updated
crypto libraries.
l) The system shall perform
internal checks to ensure data
integrity.
m) Detailed documentation of the
MFS security features must be
submitted.
Password Security:
Bank requires Password Security which
are as follows but not limited to
a) All passwords shall be stored
encrypted and inaccessible by
normal users.
b) Passwords shall not be
transmitted in plaint format
over network.
c) Passwords shall not be written
in plaint format in log files.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 29 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
d) All passwords shall be at least 6
characters, combination of
uppercase, lowercase, numbers
and special characters to
comply with the ICT Guideline
of Bangladesh Bank.
e) The password shall not be
displayed in clear upon user
entry.
f) The system should provide a
password confirmation
procedure in order to avoid
password typing errors.
g) In case of temporary password
use the system shall force the
change of the temporary
password at the first log-on.
h) Accounts shall be locked after
certain number of unsuccessful
login attempts (i.e. maximum 3
consecutive times to comply
with the ICT Guideline of
Bangladesh Bank).
Expired password shall be able to
change by system administrators.
a) Users shall be required to enter
their password after certain
period of inactivity before
session.
b) System administrators shall not
be able to see passwords.
c) The system shall be able to
detect and block weak
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 30 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
passwords.
d) The password shall not be the
User ID.
e) The password should not
include two identical successive
characters.
f) The system shall force the user
to change password after 30
days cycle to comply with the
ICT Guideline of Bangladesh
Bank.
g) The system shall prevent the
reuse of passwords that have
been used for a given User ID.
h) The system shall have the
provision for the user to change
his/her password anytime when
he/she is logged in.
The system administrator shall be able
to reset passwords.
Web Application Security.
Audit Log:
Bank requires to generate audit logs to
be kept and the amount of data should
be configured and able to:
a) Record User ID/ Administrator
ID, workstation and IP address.
b) Record date and time of event
or action.
c) Record the successful and
unsuccessful log-on and log-of
attempts.
d) Record the privileged
operations for all users
including system
administrators.
e) Track selected transactions.
f) Record all updates and changes
RFP for Mobile Financial Services Social Islami Bank Ltd.
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S/N Requirements Details Response
(FC/PC/NC)
Comments
in history.
g) Record every print-out / export
to certain predefined reports /
data entities.
h) Record all User ID locks.
Record any changes made in
configuration of audit log logs.
Monitoring and Alarms:
a) Monitoring of network services.
b) Monitoring of host resources
(processor load, disk and
memory usage, running
processes, log files, etc.).
c) Ability to define network host
hierarchy, allowing detection
and distinction between hosts
that are down and those that are
unreachable.
a) Contact notifications when
service or host problems occur
and get resolved (via email or
other user-defined method).
b) Ability to acknowledge
problems via the web interface.
c) Web interface for viewing
current networks status,
notification and problem
history, log file, etc.
d) Authorization scheme that
allows you restrict what users
can see and do from the web
interface.
All system-critical applications are
required to be monitored and tested
end-to-end by a watchdog monitoring
system every 10 minutes. The Period
should be changed dynamically. When
the watchdog will discover an error or
abnormal event by lunching a scenario,
it will inform to the Administrator.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 32 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
Administrator contacts can be informed
via different communication channels
such as:
Notification via E-mail;
Notification via SMS;
e) Tickets automatically created in
third-party ticketing system
Fraud Prevention:
a) Each transaction running on the
system shall have a unique
reference number. This
reference number will be sent to
the subscriber as a confirmation
for handling subscriber
requests.
b) The system should support an
interface for tracking
transactions using on or
combinations of the following:
Reference number;
Customer ID
Dealer ID
Agent ID
Protection against vulnerabilities:
Please describe about the key
vulnerabilities of Mobile Banking with
preventative measures.
5.15
Transaction
processing
capability
The Bidder must mention the
Transaction processing capability of
the proposed system. The proposed
system must be capable of handling
huge amount of Transaction per second
to serve the bulk mobile customers of
the bank.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 33 of 41
S/N Requirements Details Response
(FC/PC/NC)
Comments
5.16
Number of
Customer
account support
of the system.
The Bidder must mention the number
of mobile accounts that the software
can support.
5.17 Call Center
management.
The Bidder must mention the total
technical architecture/requirements of
call center management, which may be
commissioned by the bank. The bank
may also decide to outsource the call
center services.
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 34 of 41
6. PRICING INFORMATION:
All costs (inclusive of Taxes and excluding VAT) must be expressed in local currency i.e. Taka.
Bidder is requested to submit financial offer for Mobile Banking System with the following
options. Please confirm that the proposal including all given prices are valid for at least 180 days.
S/N Requirements
Option – I:
Application
Purchase
Option – II
Revenue Sharing
Method (RSM)
6.1 License Fee
6.1.1 Software License Fee –One Time
6.1.2 Pay-as-you-go license price with different slab on
consumer numbers. This should cover each
component together or separately.
6.2 Professional Service Fee
6.2.1 Professional Service Fee- One Time Bidder must
quote all professional services for necessary
following events;
a) Customization
b) Integration
c) Deployment
d) Testing and commissioning of the system
e) Training
6.2.2 Professional Service Fee- Recurring
Please state whether any recurring professional
services fee apply for the proposed solution.
6.3 Annual Maintenance Support Fee
6.4 Charge (i.e. MAN-DAY-RATE) for Additional
Work
6.5 Other Costing Issues
Bidders are requested to add as require (for example
Hardware deployment, Network Connectivity
establishment cost (One Time) along with monthly
approximate rental cost etc.)
6.6.1 Bidder will be responsible to provide necessary third
party software along with the mobile banking
platform.
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 35 of 41
6.6.2 Bidder will be responsible to provide necessary
Hardware required or deploying mobile banking
platform which will be installed in the Bank’s Data
Centre (DC) and Disaster Recovery Site (DRS).
6.6.3 Bidder will be responsible to maintain connectivity
with all Mobile operators on behalf of the bank
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 36 of 41
7. GENERAL TERMS AND CONDITIONS:
7.1 Bid bond:
Taka 1,00,000 (Taka one Lac) only through Bank draft( i.e. PO or DD)/ Bank
Guarantee in favor of Social Islami Bank Limited having a validity of at least 1(
one) year has to be submitted as earnest money along with the bid documents in a
separate sealed envelope. If bidder fails to deliver, install, configure, implement
and commission the item as per terms and conditions of this schedule, the earnest
money shall be forfeited.
7.2 Performance Bond:
Bidder selected will have to submit a performance bond, in the shape of a bank
Draft (i.e. PO or DD)/ Bank Guarantee in favor of Social Islami Bank Limited.
Equivalent to 5% of the total cost of bid at the time of receiving of work order.
7.3 Validity of Proposal:
The bid should remain valid for a period of 6 months form the closing date of the
submission for the bid, However, the bidder are encouraged to offer a longer
period of validity for the bid.
7.4 Currency:
All currency in the proposal shall be quoted in Bangladesh Taka (BDT).
7.5 Withholding Sales Tax:
The bidder is hereby informed that the Government shall deduct tax at the rate
prescribe under the Tax Laws of Bangladesh, from all payments for services
rendered by any bidder who signs a contact with the Bank. The bidder will be
responsible for all taxes on transactions and/ or income. Which may be levied by
the bank, if the bidder is exempted from any specific taxes, then it is requested to
provide the relevant documents with the proposal.
7.6 Warranties:
The system should have warranty with the following manners:
7.6.1 1 Years Software support warranty
7.6.2 The bidder have to continue 5% Bank guarantee given as
Performance Bond for whole period of warranty
7.6.3 The Software Supplied should be through verifiable distribution
channel in Bangladesh
7.6.4 All management Software provided should have warranties for one
year against defects/bugs as well as updates
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 37 of 41
7.6.5 The bidder to be authorized Partner/Reseller, OF THE
OROGINAL MANUFACTURER.
7.7 Installation:
The bidder shall indicate the installation responsibility for the software.
7.8 Training:
The bidder shall indicate the training initiative to operate and maintain the
software with the following manner;
7.8.1 The VENDOR shall draw up a training program based on the project
requirements
7.8.2 Training shall be arranged for relevant users of Social Islami Bank
Limited.
7.8.3 A sufficient level of training shall be carried out.
7.8.4 The training will include both theoretical and hands-on exercises
7.8.5 The hands-on training shall be conducted during the installation,
configuration and integration phase
7.8.6 During the warranty period, of the VENDOR shall provide additional
training to additional employee(s) as need is determined by the
CLIENT at the installation site. No extra payment will be provided for
this training.
7.8.7 The VENDOR shall provide all reference manuals, booklets and other
materials required for training
7.9 Support Capabilities:
The support plan should cover following categories in detail:
7.9.1 Comprehensive Support plan (Level 1 “phone hotline support” and
Level 2 on call, onsite Support”, regular preventive maintenance and
fine tuning of the software) to be provided
7.9.2 Details of Support Experience of the deployment of same and nature
of the equipment
7.9.3 Staff Expertise
7.9.4 Any relevant Certifications
7.9.5 Technical Support Staff Location (Office Locations). Preference will
be given to the bidder with support staff located in Dhaka
7.9.6 Support experience of Bank projects
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 38 of 41
7.10 Service Level Agreement (SLA):
Bidder shall attach draft Service Level agreement (SLA) / Annual
Maintenance Contract (AMC) with the bid documents.
7.10.1 The bidder has to provide draft SLA/AMC to cover the warranty
period along with the bid documents.
7.10.2 SLA / AMC must include penalty, liability, indemnification, and
termination etc. clauses.
7.10.3 The bidder must agree to provide AMC for at least 3 (three) years
respectively after the warranty period is over. The AMC fees
(figure/percentage) for those 3 (three) years shall remain the same. The
bidder must mention the AMC fees (figure/percentage) along with the
bid documents.
7.10.4 All the terms and condition mentioned in the schedule shall remain in
force for the warranty as well as the AMC period. Warranty period
will start after successful installation, configuration, implementation,
testing and commissioning of the item. The AMC period will start
after the end of the warranty period.
7.11 Payment terms and conditions:
7.11.1 Option –I: Application Purchase
7.11.1.1 Purchase agreement will be signed off between the parties
at the time of issuance of work order
7.11.1.2 SIBL will made payment of 30% after onsite delivery of
the equipment. At the time of 1st payment installment,
SIBL will release the BID Bond.
7.11.1.3 2nd payment installment i.e. 30% will be made after
installation, testing and satisfactory commissioning of the
item.
7.11.1.4 3rd payment i.e. 30% will be made after 90 days from the
date of successful installation and training. SIBL will
continue to grip the Performance Bond as security for
warranty period.
7.11.2 Option – II Revenue Sharing Method (RSM)
7.11.2.1 Specific offer should be submitted by the bidder.
7.12 Communication:
Enquiries regarding this RFP shall be submitted in writing to:
The Senior Vice President
Social Islami Bank Limited
Information Technology Division
90/1, Motijheel, C/A, 19th Floor
Dhaka -1000, Bangladesh
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 39 of 41
7.13 Mode of delivery and address:
Bid documents shall be delivered by hand or courier so as to reach the address
given at section 7.12 by the last date for submission. PROPOSAL RECEIVED
BY FAX OR EMAIL SHALL NOT BE ACCEPTED.
7.14 Submission of bid documents:
The complete bid documents should be submitted by 4.00PM on 10th June,
2014 at the address given at 7.12
The bidder shall deliver two copies of the technical proposal, each copy being
physically separated, bound, sealed and labeled as “Technical Proposal”
(one master and one duplicate copy, labeled as such on their respective
envelopes). All two copies to be further bound in one envelope.
The financial proposal should be provided in a separate sealed envelope and
labeled as “Financial Proposal”. Please provide original brochures of
proposed item.
7.15 Opening of Technical Proposal:
The proposals submitted against the subject RFP will be opened on 10th June,
2014 at 4:15 PM in front of the purchase committee of Social Islami Bank
Limited at the office of Deputy Managing Director. The Financial offer will be
opened at a later date, which will be notified earlier. Only Technically qualified
offers will be opened.
7.16 Pre-requisite Documents:
7.16.1 Corporate profile of the bidder with description of its competitive strength,
functions and services;
7.16.1.1 Market presence (i.e. Business experience on
mCommerce Application)
7.16.1.2 Status on technology transfer initiatives.
7.16.1.3 Years in operation of mCommerce Application;
7.16.1.4 Number of Installation;
7.16.1.5 Customer Reference list on mCommerce
Application
7.16.1.6 Support arrangement(s);
7.16.1.7 Availability of 24*7 Helpdesk
7.16.1.8 Online Support;
7.16.1.9 Priority based response time
7.16.1.10 Status of Human Resources i.e. number of key
technical staffs with their specialization on
mCommerce platform.
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Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 40 of 41
7.16.1.11 Availability of RnD setup for product
diversification.
7.16.1.12 Availability of Software testing setup for testing the
same before delivery to the customer.
7.16.2 Attested photocopy of Trade License;
7.16.3 Attested photocopy of TIN Certificate;
7.16.4 Attested photocopy of VAT Registration;
7.16.5 Attested photocopy of Incorporation Certificate;
7.16.6 Attested photocopy of Compliance Certificate (if any);
7.16.7 Current audited financial statements including a balance sheet, an
income statement, year-end financial statement as well as turnover
of the last 3 years ending December 31st of previous financial year;
7.16.8 Certification from principle vendor / Original System Developer;
7.16.9 The bidder shall be the single point of contact for SocialIslami
Bank Limited and shall be solely responsible for all maintenance,
warranties, up gradation and guarantees etc. offered by the original
system developer. An undertaking to this effect should be
submitted by the responder.
7.16.10 Detail implementation Plan and Schedule shall be submitted with
bid documents.
7.17 Disqualification of RFP response:
7.17.1 Non-compliance with the eligibility criteria;
7.17.2 The RFP response is not submitted with the documents as desired
through RFP;
7.17.3 Non-acceptance of complete Terms and Conditions of RFP;
7.17.4 During validity of the RFP response, or its extended period, if any,
the bidder increases its quoted price;
7.17.5 The RFP is received in incomplete form;
7.17.6 The RFP is received after last date or time;
7.17.7 Information submitted in the technical offer is found to be
misrepresented, incorrect or false, accidentally, unwittingly or
otherwise, at any time during the processing of the contract (no
matter at what phase) or during the tenure or the contract including
the extension period, if any;
RFP for Mobile Financial Services Social Islami Bank Ltd.
Schedule No: SIBL-IT-2014-02-SIBL_MBANKING Page 41 of 41
7.18 Amendment of bidding documents
At any time prior to the deadline for submission of bids, the Bank
may, for any reason, whether at its own initiatives or in response to
a clarification requested by a prospective bidder, modify the
bidding documents by issuing addenda.
Any addenda thus issued shall be part of the bidding document,
and shall be communicated in writing to all purchasers of the
bidding documents. Prospective bidders shall acknowledge receipt
of each addendum by sending a letter to the Bank by its own
messenger within 3 days from the date of receiving the addenda.
7.19 Penalty Clause
In case the bidder fails to implement the project within specified
time, the performance bond will be forfeited.
In case the bidder fails to implement the project even after
extension of time period then all disbursed payments made to the
bidder must be reimbursed in favor of SIBL within 3 months.
Social Islami Bank Limited reserves the right to undertake a pre-qualification exercise of the
interested companies. The pre-qualification will be made using such criteria as company’s
capacity, experience and reference, financial and organizational strength and stability, technical
specifications and financial offer etc. The qualified companies will then be invited to participate
in the subsequent bidding exercise governed by the rules and procedures of SocialIslami Bank
Limited.