DIRECTORY INTRODUCTIONThe Telemedia Directory has been color coded to make it easy for users to locate information quickly and effortlessly!

The Pink Pages - Alphabetical listing of mobile and fax numbers, as well as, e-mail addresses.

The Green Pages - Alphabetical listing of Government Ministries and Departments, Embassies and Consulates, and Community Police Stations.

The Yellow Pages - Alphabetical listing of Products and Services offered by persons or companies.

The White Pages - Alphabetical listing of business and residential customers by location within the country of Belize.

To look for a person’s contact information, refer to the person’s respective location in the stated pages above.

• Search by last nameNote: First names are also listed in alphabetical order where the last names are the same.

Phone Etiquette Tips• Voicemail service is useful for keeping track of messages in today’s busy world. Your

voicemail greeting is a quick introduction and should identify you properly. When recording your greeting, be sure to identify yourself by name, phone number, or both. Keep the greeting brief and easy to understand.

• If you are unavailable when your phone rings, do not allow your children to answer unless they are old enough to be polite and able to take a clear, complete message.

• When you have a voice message waiting, try to get back to the caller within a reasonable timeframe.

• Practice good listening skills and never interrupt the person while he/she is talking to you.

• Make sure you speak clearly as you answer the phone; also identify yourself.

• Always have a pen and paper available to write on.

• If you are on a call and another call comes in, you can switch to the incoming caller by using call hold. If you choose to do so be sure to inform the person you are talking to that they will be put on hold. The person then has the choice to stay on the line or hang up.

• When using a cellular phone in a public place, keep your voice low so that you do not disturb other people. Loud conversations can be disruptive to others and are considered inconsiderate. Do your best to keep your telephone conversation between you and your caller.

• When socializing and your cellular phone rings, allow it to go to voicemail. A conversation with a live and present companion always takes priority over an incoming call.

• Remember to always hang up the phone gently.

CHILD SAFETY TIPSChildren can get help easily if they know how to use the phone. Teach your child how to use the phone and educate him/her of the Emergency service numbers such as 911 or 90. Teach your child his/her full name and your full name. When the child is old enough, teach him/her the home and work phone numbers and addresses. Advise your child to never tell callers that you are not at home. Have him/her say that you are unavailable and that the caller should call back later. If your child is old enough, tell him/her to take a message. Teach your child who strangers are; let him/her know not to give strangers information over the phone. Let your child know that if a stranger uses bad words or says something to make him/her uncomfortable, it is ok to hang up the phone. A little preparation can save you and your child undesirable situations.

DOING BUSINESS WITH USESTABLISHING SERVICEWhen applying for service with Belize Telemedia Limited, our Customer Service Representative will require:• Your name • Your street address • A valid personal ID, i.e. current Passport, Social Security Card or Driver’s License • A utility bill to contract mobile service• Your mailing address• Directory listing, if any• Type of service required

REQUIREMENTSTo get connected to any BTL service you need the following:• A valid ID, i.e. current Passport or Social Security card, or Driver’s License• A deposit may be required. This is determined at the time of application. If any arrears exist, then

it must be cleared.• Services such as International Direct Dialing and DigiCell International Roaming are subject to

additional deposit.

MOVING

At least two (2) weeks’ notice should be given before moving to your new location. Kindly notify us of:• The date when service is to be suspended at your old address• The date when service is required at your new address • Your new address and contact number

CONSTRUCTIONWhen building or renovating, contact our Customer Support Department at 0-800-CALL-BTL for consultation on all aspects of your telecommunication needs.

Before digging, ditching or trenching near roads, contact our Customer Support Department at 0-800-CALL-BTL, to determine if BTL has underground cables buried in the area.

Persons damaging cables by digging, fires, accidents or by any other means may be required to pay the cost of the repair. Failure to pay such costs could result in court action.

FAULT REPAIR SERVICE• To report all faults dial 119 Toll Free or visit any BTL Customer Service Center near you.• To report all DigiCell faults call 0-800-DIGICEL

You will be asked to provide the following information:

• Number of the faulty line• Your name and address• A brief description of the problem• A contact telephone number

PAYING YOUR TELEPHONE BILLBTL will send you a monthly bill. Payment is due on or before the date displayed on your bill. Not receiving your telephone bill does not exempt you from being disconnected if bill is unpaid.

• Not paying your bill on time may result in the interruption of your service. • Where full payment to the account is not made, services on the account may be restricted. • Service will only be restored when the account is paid in full. • A reconnection fee must be paid in order to restore services. Reconnection fee is automatically

billed to your account. This should be paid at the time payment of the arrears is being made.

Only authorized cashiers or private collectors are entitled to demand or accept money in respect of any service rendered in connection with telephone installations, payment of bills, deposits etc.

Customers will be given an official BTL receipt at the time of payment. Customers who do not receive a receipt are asked to check immediately with the Corporate Sales or Customer Service department. Customers are requested to bring any irregularity in this regard to the attention of the Manager.

You can pay your bills at the following locations: • At any of our Customer Service Centers or Rural Community Agents (See listing of Community

Agents in White Pages) or at a local bank.

• Online with the banks that offer Online Banking Services or via your E-service account.• By Mail (checks or money orders only): Belize Telemedia Limited P.O. Box 603 Belize City, Belize.• By Direct Debit or Standing Order from your local bank upon request, or through your credit card.

If you have questions about your bill, dial 0-800-CALL-BTL. If a billing inquiry cannot be settled quickly, you should still pay all other charges by your due date to keep your credit record in good standing.

IDENTIFYING USCustomers are asked to provide access at all times to bona fide company employees in the execution of their official duties. Each BTL and BESL employee carries an identification card, giving the name and post, signed by the Human Resources Manager. Customers are advised to check for the identification card of any BTL or BESL employee accessing their premises for the installation or other official duties.

INTERNATIONAL DIALLINGStaying in touch with friends and family abroad is easy with BTL’s International Calling Options. Customers can make International calls, whether they are using a Fixed Line or DigiCell phone. In either cases, customers can dial direct, via our Operator Services or using PrePaid Cards. To call direct you’ll need to dial:

■ International Access Code is “00.” (DigiCell Customers can use the “+” sign to replace the access code.)

■ Country Codes - see listing on the following pages.

■ Area Code for the City, Town, District or Island (in some countries, area codes are not used).

■ Customer Number - the number of the person you are calling.

For Example: To make a direct dial call to New York, dial 00 + 1 + 212 + 976 + 1666

INTERNATIONAL CALLING CODES BY COUNTRY

AFGHANISTAN 93

UTC +04:30

ALBANIA 355

UTC +01:00

ALGERIA 213UTC +01:00

AMERICAN SAMOA 1 684UTC -11:00

ANDORRA 376UTC +01:00

ANGOLA 244

UTC +01:00

ANGUILLA 1 264UTC -04:00

ANTARCTICA 672(Australia External Territories)UTC -03:00UTC -04:00

ANTIGUA & BARBUDA 1 268UTC -04:00

ARGENTINA 54UTC -03:00

ARMENIA 374

UTC +04:00

ARUBA 297UTC -04:00

ASCENSION ISLAND 247UTC +00:00

AUSTRALIA 61

UTC +08:00 UTC +09:00UTC +10:00

AUSTRIA 43

UTC +01:00

AZERBAIJAN 994UTC +04:00

AZORES 351 (Portugal Territory)

UTC -01:00

BAHAMAS 1 242

UTC -05:00

BAHRAIN 973UTC +03:00

BANGLADESH 880UTC +06:00

BARBADOS 1 246UTC -04:00

BELARUS 375UTC +02:00

BELGIUM 32

UTC +01:00

BENIN 229UTC +01:00

BERMUDA 1 441UTC -04:00

BHUTAN 975UTC +06:00

BOLIVIA 591UTC -04:00

BONAIRE (Netherland Antilles) 599 7UTC -04:00

BOSNIA HERZEGOVINA 387UTC +01:00

BOTSWANA 267

UTC +02:00

BRAZIL 55

UTC -02:00UTC -03:00UTC -04:00

BRITISH VIRGIN ISLANDS 1 284UTC -04:00

BRUNEI 673UTC +08:00

BULGARIA 359UTC +02:00

BURKINA FASO 226UTC +00:00

BURUNDI 257UTC +02:00

CAMBODIA 855UTC +07:00

CAMEROON 237UTC +01:00

CANADA 1

UTC -04:00 UTC -05:00UTC -06:00 UTC -07:00UTC -08:00

CAPE VERDE 238UTC -01:00

CAYMAN ISLANDS 1 345UTC -05:00

CENTRAL AFRICAN REP. 236UTC +01:00

CHAD 235UTC +01:00

CHILE 56

UTC -04:00

CHINA, PEOPLES REP. OF 86

UTC +08:00

CHRISTMAS & COCOS ISLAND 61-8(Australia External Territories) UTC +06:30UTC +07:00

COLOMBIA 57

UTC -05:00

COMOROS 269UTC +03:00

CONGO (BRAZZAVILLE), REP. OF 242UTC +01:00

CONGO, DEMOCRATIC, REP. OF 243UTC +02:00

COOK ISLANDS 682UTC -10:00

COSTA RICA 506UTC -06:00

COTE D IVOIRE (IVORY COAST) 225 UTC +00:00

CROATIA 385UTC +01:00

CUBA 53

UTC -05:00

CURACAO (Netherland Antilles) 599 9UTC -04:00

CYPRUS 357

UTC +02:00

CZECH REPUBLIC 420UTC +01:00

DENMARK 45UTC +01:00

DIEGO GARCIA 246UTC +05:00

DJIBOUTI 253 UTC +03:00

DOMINICA 1 767UTC -04:00

DOMINICAN REPUBLIC 1 809 1 829

1 849UTC -04:00

EAST TIMOR 670UTC +09:00

EASTER ISLAND 56 (Chile Territory)UTC -06:00

ECUADOR 593UTC -05:00

EGYPT 20

UTC +02:00

EL SALVADOR 503UTC -06:00

Ellipso (Mobile Satellite service) 881 2, 881 3

EMSAT Mobile Satellite Service 882 13

EQUATORIAL GUINEA 240UTC +01:00

ERITREA 291UTC +03:00

ESTONIA 372UTC +02:00

ETHIOPIA 251UTC +03:00

FAROE ISLANDS 298UTC +00:00

FALKLAND ISLANDS 500UTC -04:00

FIJI ISLANDS 679UTC +12:00

FINLAND 358UTC +02:00

FRANCE 33UTC +01:00

FRENCH ANTILLES 590UTC -04:00

FRENCH GUIANA 594UTC -03:00

FRENCH POLYNESIA 689UTC -09:00UTC -10:00

GABON REPUBLIC 241UTC +01:00

GAMBIA 220UTC +00:00

GEORGIA 995UTC +04:00

GERMANY 49UTC +01:00

GHANA 233UTC +00:00

GIBRALTAR 350UTC +01:00

Global Mobile Satellite System (GMSS 881

Global Star Satellite System (GMSS 881 8 ;881 9

GREECE 30UTC +02:00

GREENLAND 299UTC +00:00UTC -01:00UTC -02:00UTC -03:00UTC -04:00

GRENADA 1 473UTC -04:00

GUADELOUPE (French Antilles) 590UTC -04:00

GUAM 1 671UTC +10:00

GUANTANAMO BAY (CUBA) 53 99UTC -05:00

GUATEMALA 502UTC -06:00

GUINEA (PEOPLE’S REV REPUBLIC) 224UTC +00:00

GUINEA BISSAU 245UTC +00:00

GUYANA 592UTC -04:00

HAITI 509UTC -05:00

HONDURAS 504UTC -06:00

HONG KONG 852UTC +08:00

HUNGARY 36UTC +01:00

ICELAND 354UTC +00:00

INDIA 91UTC +05:30

INDONESIA 62

UTC +07:00UTC +08:00UTC +09:00

INMARSAT (ATLANTIC OCEAN WEST) 874

INMARSAT (ATLANTIC OCEAN EAST) 871

INMARSAT (INDIAN OCEAN) 873

INMARSAT (PACIFIC OCEAN) 872

INMARSAT SNAC 870

IRAN 98UTC +03:30

IRAQ 964

UTC +03:00

IRELAND, REP. OF 353

UTC +00:00

IRIDIUM 881 6, 881 7

ISRAEL 972

UTC +02:00

ITALY 39(Also IncludesVatican City)UTC +01:00

JAMAICA 1 876UTC -05:00

JAPAN 81UTC +09:00

JORDAN 962

UTC +02:00

KAZAKHSTAN 7UTC +05:00UTC +06:00

KENYA 254UTC +03:00

KIRIBATI 686UTC +12:00UTC +13:00UTC +14:00

KUWAIT 965UTC +03:00

KYRGYZSTAN 996UTC +06:00

LAOS 856UTC +07:00

LATVIA 371UTC +02:00

LEBANON 961UTC +02:00

LESOTHO 266UTC +02:00

LIBERIA 231UTC +00:00

LIBYA 218

UTC +02:00

LIECHTENSTEIN 423UTC +01:00

LITHUANIA 370UTC +02:00

LUXEMBOURG 352UTC +01:00

MACAO 853UTC +08:00

MACEDONIA 389UTC +01:00

MADAGASCAR 261UTC +03:00

MALAWI 265UTC +02:00

MALAYSIA 60UTC +08:00

MALDIVES 960UTC +05:00

MALI REPUBLIC 223UTC +00:00

MALTA 356UTC +01:00

MARSHALL ISLANDS 692UTC +12:00

MARTINIQUE 596UTC -04:00

MAURITANIA 222UTC +00:00

MAURITIUS 230UTC +04:00

MAYOTTE ISLAND 262UTC +03:00

MEXICO 52

UTC -06:00UTC -07:00UTC -08:00

MICRONESIA, FEDERATED STATES 691UTC +10:00

MOLDOVA 373UTC +02:00

MONACO 377UTC +01:00

MONGOLIA, PEOPLES REP. 976UTC +07:00UTC +08:00

MONTENEGRO 382UTC +01:00

MONTSERRAT 1 664UTC -04:00

MOROCCO, KINGDOM OF 212UTC +00:00

MOZAMBIQUE 258UTC +02:00

MYANMAR 95UTC +06:30

NAMIBIA 264UTC +02:00

NAURU 674UTC +12:00

NEPAL 977UTC +05:45

NETHERLANDS 31

UTC +01:00

NETHERLANDS Antilles 599

UTC -04:00

NEW CALEDONIA 687UTC +11:00

NEW ZEALAND 64

UTC +12:00

NICARAGUA 505

UTC -06:00

NIGER 227UTC +01:00

NIGERIA, FEDERAL REP. 234UTC +01:00

NIUE 683UTC -11:00

NORFOLK ISLAND 672(Australia External Territories)UTC +11:30

NORTH KOREA 850UTC +09:00

NORWAY 47

UTC +01:00

OMAN 968UTC +04:00

PAKISTAN 92UTC +05:00

PALAU 680UTC +09:00

PALESTINE 970UTC +02:00

PANAMA 507UTC -05:00

PAPUA NEW GUINEA 675UTC +10:00

PARAGUAY 595

UTC -04:00

PERU 51

UTC -05:00

PHILLIPPINES 63UTC +08:00

POLAND 48

UTC +01:00

PORTUGAL 351

UTC +00:00

PUERTO RICO 1 939, 1 787UTC -04:00

QATAR 974UTC +03:00

REUNION ISLAND 262UTC +04:00

ROMANIA 40UTC +02:00

RUSSIA 7UTC +02:00 UTC +03:00UTC +04:00 UTC +05:00UTC +06:00 UTC +07:00UTC +08:00 UTC +09:00UTC +10:00 UTC +11:00UTC +12:00

RWANDA, REP. OF 250UTC +02:00

SABA (Netherland Antilles) 599 4UTC -04:00

SAINT EUSTATIUS (Netherland Antilles) 599 3UTC -04:00

SAINT HELENA 290UTC +00:00

SAINT KITTS/NEVIS 1 869UTC -04:00

SAINT LUCIA 1 758UTC -04:00

SAINT MAARTEN (Netherland Antilles) 1-721 5 UTC -04:00

SAINT PIERRE & MIQUELON 508UTC -03:00

SAINT VINCENT 1 784UTC -04:00

SAN MARINO 378UTC +01:00

SÃO TOMÉ & PRINCIPE 239UTC +00:00

SAUDI ARABIA 966

UTC +03:00

SENEGAL 221

UTC +00:00

SERBIA 381UTC +01:00

SEYCHELLES ISLANDS 248UTC +04:00

SIERRA LEONE 232UTC +00:00

SINGAPORE 65UTC +08:00

SLOVAKIA 421

UTC +01:00

SLOVENIA 386UTC +01:00

SOLOMON ISLANDS 677UTC +11:00

SOMALIA REPUBLIC 252UTC +03:00

SOUTH AFRICA 27UTC +02:00

SOUTH KOREA 82

UTC +09:00

SOUTH SUDAN 211

UTC +03:00

SPAIN 34

UTC +01:00

SRI LANKA 94

UTC +05:30

SUDAN 249UTC +03:00

SURINAME 597UTC -03:00

SWAZILAND 268UTC +02:00

SWEDEN 46

UTC +01:00

SWITZERLAND 41UTC +01:00

SYRIA 963

UTC +02:00

TAIWAN 886

UTC +08:00

TAJIKISTAN 992UTC +05:00

TANZANIA 255

UTC +03:00

THAILAND 66

UTC +07:00

THURAYA 882

TOGO 228UTC +00:00

TOKELAU 690UTC +13:00

TONGA ISLANDS 676UTC +13:00

TRINIDAD & TOBAGO 1 868UTC -04:00

TUNISIA 216UTC +01:00

TURKEY 90

UTC +02:00

TURKMENISTAN 993UTC +05:00

TURKS & CAICOS 1 649UTC -05:00

TUVALU 688UTC +12:00

UGANDA 256UTC +03:00

UKRAINE 380UTC +02:00

UNITED ARAB EMIRATES 971

UTC +04:00

UNITED KINGDOM 44

UTC +00:00

U.S.A. 1

UTC -05:00 UTC -06:00UTC -07:00 UTC -08:00UTC -09:00 UTC -10:00

U.S. VIRGIN ISLANDS 1 340UTC -04:00

URUGUAY 598

UTC -03:00

UZBEKISTAN 998UTC +05:00

VANUATU, REP. OF 678UTC +11:00

VATICAN CITY 39 & 379UTC +01:00

VENEZUELA 58

UTC -04:30

VIETNAM 84UTC +07:00

WALLIS & FUTUNA ISLANDS 681UTC +12:00

WESTERN SAHARA 212UTC +00:00

WESTERN SAMOA 685UTC -11:00

YEMEN, REP. OF 967UTC +03:00

ZAMBIA 260

UTC +02:00

ZIMBABWE 263UTC +02:00

OPERATOR SERVICESOperator Services are available twenty-four hours, seven days a week. Services offered include:

■ Local & National Directory Assistance.

DIRECTORY LISTING ASSISTANCEDial 113 from anywhere in Belize to get any listed telephone number. Give the name of the person or business for which you require a telephone number.

LOCAL AND NATIONAL OPERATOR SERVICECall Station-to-Station, when you wish to speak to anyone that answers the number that you are calling.

Dial 115 and give the Operator the number you are calling. You will be released from the Operator and billing will start when the dialed number is answered, (regardless of whether the call is being answered by voicemail, child or an unwanted party).

A three-minute minimum charge is billed for using Station-to-Station Operator services.

Call Person-to-Person when you wish to speak to a specific person.

Dial 115 and give the Operator the name and number of the person you are calling. Billing will start as soon as the operator says “Your party is on the line, go ahead, please”.

A three-minute minimum charge and a one-minute surcharge are billed for using Person-to-Person Operator services.

TYPES OF STATION-TO-STATION AND PERSON-TO-PERSON CALLS using 115Paid calls: The person or business making the call requests will pay for the call. These calls can only be made from PostPaid Fixed Line and DigiCell Premier.

Collect call. You can call collect if the person or business you are calling agrees to pay for the call. These calls can be made from any BTL Fixed Lines, DigiCell or Payphones.

A Facsimile call can be made through the International Operator if you do not have International access on your fax line. A three-minute minimum charge is billed for using this service and calls are billed at peak rates at all times.

CUSTOMER SUPPORTYou can dial 119 to report a faulty telephone line or follow up on the reported fault. Customers are also able to query their bills or ask questions about the numerous services that BTL has to offer. You can also send us a message via the below mediums:

Text message, WhatsApp or Viber to 608-888 for free from 7am to 10pmFacebook Messenger – Live ChatDigiCell Website – Live ChatEmail – btlhelp@belizetelemedia.net

VALUE ADDED FEATURESEnhance your Fixed Line and DigiCell Service with these Value Added features.

CALL WAITINGCall Waiting notifies you of another incoming call while being on your phone. It allows you to answer the second call while having the first call on hold. A tone will alert you that there is an incoming call and you will be able to switch in between calls if so desired.

To switch in between calls, press the flash or talk button on your handset and you will be connected to the incoming caller. To return to the original caller press flash or the talk button again.

CALL FORWARDING

Call forwarding automatically forwards your incoming calls to a designated fixed line or mobile number of your choice. You can forward your calls when your line is busy, or when you are unavailable to take the call.

Call Forwarding Calls: To forward all your incoming calls, dial:

*21 + telephone number to forward calls to + #

To deactivate, dial: #21

Call Forward Busy: To forward incoming calls when your line is busy, dial:

*22 + telephone number to forward all calls to + #

To deactivate, dial: #22

Call Forward No Answer: To forward incoming calls when no one answers your telephone, dial:

*61 + telephone number to forward all calls to + #

To deactivate, dial: #61

DigiCell customers can also forward their calls to their Voice Mail by simply using the “Call Divert” feature on their handset.

This feature is available to both BTL Fixed Line and DigiCell services.

CALL HOLD (DIGICELL ONLY)Call Hold enables you to put a caller on hold when there is an incoming call that you may want to answer.

MULTI-PARTY CALLINGMulti-party calling allows you to talk to other parties all at the very same time. You can initiate the calls, or you can include other parties in a conversation you are already having.

To use this feature make your first call. Once it is established press flash or talk button on your phone and wait for a dial tone. Dial the telephone number of the second person you wish to speak to. Once the second call has been established, press the flash or talk button once again to connect all parties. With DigiCell service, you can hold a conference call with up to four other parties.

SPEED DIALING (FIXED LINE ONLY)Stores up to ten frequently called telephone numbers; you can access these numbers using 1 or 2 digit codes.

To add a new telephone number to your speed-dialing list, dial:

*51 + desired short code (no more than 2 digits) + telephone number + #

E.g. to add telephone number 227-7085 as number 15 on the speed dialing list, dial:

*51 + 15 + 2277085 + #

To use speed dialing, dial:

* + desired short code + #

E.g. To reach the number 227-7085, number 15 on the speed-dialing list, and dial:

* + 15 +

CALLER IDCaller ID allows you to view date, time and caller’s name/number before answering a call.

VOICEMAILVoicemail automatically answers calls when you are on another call, out of the service area or away. You have the option to personalize your Voice Mail with a unique greeting. Once a new message is in the mailbox, DigiCell customers will receive an SMS and Residential customers will hear a stutter dial tone or see a flashing light on their telephone handset.

To set up your mailbox or retrieve your messages, dial 134. Residential customers can retrieve their messages from another phone by dialing 133 + their telephone number.

ADVANCED FEATURES OF VOICEMAILAdvanced Features of Voice Mail offers you additional Voice mail selections tailoring to your every need.

As a customer, you enjoy all the selections listed below:-

CHANGE YOUR PASSWORD

- This allows you to change your password for your voice mail inbox without having to use your phone.

CHANGE YOUR MAILBOX LANGUAGE

- This feature allows you to change the automated assistant’s language as well as your message notifications to either Spanish or English.

LINK AN EMAIL ADDRESS TO YOUR VOICE MAIL

- You have the option of attaching up to two email addresses to your voice mail so that when a voice mail is received, it can go directly to your email address and can be retrieved from there as well.

Kindly visit this do-it-yourself web link and start customizing your BTL personal Voice Mail: https://www.telemediaafvm.net/webvi

CALLER LINE IDENTIFICATION RESTRICTION (CLIR)CLIR gives you complete privacy of your listed or unlisted number by restricting the number when making a call. Therefore, your number will not appear on the caller ID of the person you are calling.

UNLISTED NUMBER

Unlisted number ensures that your number is not listed in the annual telephone directory nor made available from Directory Assistance service (113)

WAYS TO ADD VALUEBTL continues to offer new and exciting ways to add credit to your PrePaid accounts. Customers can choose from any of the following options listed below:

PREPAID CARDS BTL’s Prepaid Phone Cards can be used with either BTL or DigiCell Prepaid services to recharge PrePaid accounts or it can be used as a Calling card.

DIGICELL TOPUPBTL’s DigiCell TopUp is a real-time electronic recharge system that allows any authorized BTL Agents/Distributors the ability to produce an electronic top up pin number to be used when adding value to your DigiCell Prepaid account.

Our DigiCell TopUp service further allows you to top up your DigiCell Prepaid number using any of these options below:

E-PIN

■ The printed receipt will show the electronic PIN number and recharge number to dial.■ You can choose from among these denominations when purchasing an e-Pin top up:

$2, $5, $10, $20, $30 or $50.

DIRECT DIGICELL TOPUPGive the cashier or the DigiCell TopUp Mobile Agent your Prepaid account number and the top up amount.■ The purchase value is instantly added to your PrePaid account.■ If you are recharging your DigiCell PrePaid account, you will receive an SMS confirming

the top up amount added.■ You can choose from $1 to $500.

DIGICELL QR CODEDownload the Digicell QR Code App from the Play Store. ■ Create a QR Code with the number and amount, then save it.■ Give the customer service rep or the top up agent (using the Digicell Top up App) your

prepaid phone or the phone you wish to top up and they will scan your code and recharge the account.

■ You can choose from among the top up value range: $1 to $500DIRECT DIGICELL TOPUP BILLED

If you are a BTL customer, you have the option to bill your Direct DigiCell TopUp to your BTL bill. Visit any BTL office and give the Customer Service Representative:■ Your BTL account number.■ The PrePaid number and the top up value ($10 - $500).■ You can indicate if you like the top up to be a one-time transaction or recurring.

DIGICELL TOPUP GIFTSWith DigiCell TopUp Gifts, you can send a Special Greeting SMS with your Direct DigiCell TopUp at NO EXTRA COST!

Choose from our 20 Special Greetings when you send your top up to your family and friends.

Give the DigiCell TopUp Agent:■ The number of the person you would like to send the top up gift to. ■ Your name or number or you may leave it anonymous■ The amount of credit you would like to send ($1 to $500)

ONLINE DIGICELL TOPUPWith BTL’s easy and secure Online DigiCell TopUp service you can send TopUp (Credit) to any BTL Prepaid Fixed Line or DigiCell PrePaid number in Belize from the comfort of your home or office.

Simply register at www.mytopup.com or www.ding.com to send TopUp to your family and friends. . ■ Enter Top Up details ■ Use any Local or International Visa or Master Credit Card to pay for Top UpSend a Direct DigiCell TopUp or DigiCell TopUp Gift (between these values: BZ$10-BZ$500).

E-BANKING/GO MOBILE Mobile Customers can TopUp their DigiCell PrePaid Number using Heritage Bank E-Banking or Atlantic GoMobile. For more information visit www.heritageibt.com and www.atlabank.com

DIGICELL TOPUP BELIZEAs an extension of our Online DigiCell TopUp service, DigiCell TopUp Belize allows persons around the world to send a topup (credit) to any BTL Prepaid Fixed Line or DigiCell Prepaid Mobile number in Belize. BTL partnered with Ding, More Magic, Emida & DIMIT Mobile to make it easy and convenient for you to send credit to your family and friends. The top up amount sent is converted to Belize Dollars. Additionally, most of BTL’s top up promotions (i.e. DigiCell Double promotion) will apply when using any of our DigiCell TopUp Belize service. For more information visit DigiCell TopUp Belize at www.belizetelemedia.net, www.ding.com, www.etopuponline.com or www.mytopups.com.

EXPIRATION:- Values less than $30 expire in 30 days.- Values of $30 or more expire in 90 days.

1. Credit expiration can be found on the receipt.

2. SMS notification provides expiration date.

3. Dial *20 for account balance & credit expiration date.

FIXED LINE SERVICESBTL’s Fixed Line Service is available for your home or business. It allows you to make Local, National and International calls via your telephone set By choosing PrePaid Fixed Line service, you will be able to make calls using our direct dialing service, calling card or by recharging your account. Also available is PostPaid Fixed Line Service, which will provide you with a monthly bill displaying all call charges. Both PrePaid and PostPaid Fixed Line Services include Free Voice Mail and Caller ID. As a customer, you have the option to rent a telephone set or use your own. Also, you may add Value Added Features to enhance your Fixed Line service.

HOMEFONE SERVICE BTL’s HomeFone service offers affordable plans for postpaid and prepaid Residential customers. These plans offer different options ranging from Unlimited Nights and Weekend Minutes to Unlimited Monthly usage. Each package includes a Fixed Telephone Line with Caller ID and Voicemail, free Directory listing, Telephone Directory, and 24-hour access to Operator Assistance.

BIZFONE SERVICEBizFone Service provides three different plans for Business customers. These plans range from a bundle of FREE Anytime Minutes to Unlimited Nights and Weekend Minutes plus cheaper per minute rate. With BizFone service, Business customers will get a Fixed Telephone with Caller ID and Voicemail, free Directory listing, a Telephone Directory, and 24-hours access to Operator Assistance.

CUSTOMER CONTROLLED SELECTIVE BARRINGCustomer Controlled Selective Barring allows you to monitor the type of calls made from your Fixed Line Telephone. There are several barring options which are available only to customers who have International Direct Distance Dialing (IDDD). Choose the option that is right for you:

DABE (Option 1) - All calls are blocked except emergency numbers.

DNI (Option 2) - All International Direct Dialed and District calls are blocked. Local Calls and Operator access are allowed.

DIDD (Option 3) - All calls are allowed except International Direct Dialed calls.

DNID (Option 4) - All calls blocked except Local calls.

DAI (Option 5) - International Direct and Operator Access (115) blocked. All other calls allowed.

ADVERTISING SERVICESSMS BROADCASTSMS Broadcast allows Businesses to send text messages with promotions, events and or notifications to their customers. These Businesses have the advantage of building their own customer base and including their business name with in the SMS blast, this give them a competitive edge and improve their sales by reaching out to their customers using personalized and bulk messaging. Customers will be able to schedule their blasts in advance for convenience.    

MOBILE SERVICESBTL offers Mobile services via its DigiCell brand to keep you in touch with family, friends and business associates no matter where you are.

DIGICELLDigiCell operates on a GSM 850/1900 MHz network. It provides superior quality, enhanced voice clarity and extensive security. DigiCell offers unique communication solutions to Business and Residential customers through DigiCell PostPaid or PrePaid Services. DigiCell offers voice, messaging, mobile internet, and International Roaming services. Value-Added Features include: Call Hold, Multi-party Calling, Call Waiting, Call Forwarding, Caller ID, and Voice Mail with notification and access to sending and receiving SMS to/from cellular customers in Belize and around the world.

DIGICELL POSTPAID SERVICEWith DigiCell PostPaid Combo Plans, you pay a fixed monthly fee for a bundled plan of your choice. These plans include FREE 4G data, MORE talk and MORE text and your unused minutes roll over for 3 months, the best value in the country. You can also apply for International Roaming and purchase text bundles, data add-on and voice add-on, all of which are billable to your account.

DIGICELL PREPAID SERVICEDigiCell PrePaid Service allows you to always be in total control. Using DigiCell TopUp, add value to your PrePaid number in several values or recharge with any value ranging from $1 to $500. The amount you place unto your account is your choice. Plus, you pay as you go so there are no monthly bills.

PREPAID SHORT CODESYou can dial short codes to get direct access to convenient menu options. Use these short codes to make your life easy:

GENERAL■ Dial *00 for Customer Service

■ Dial *30 for details on your last 5 calls■ Dial *11 to select the Language of your choice (English, Spanish and Mandarin)

RECHARGE YOUR ACCOUNT OR FRIENDS AND FAMILY USE EITHER A PREPAID CARD OR E-PIN■ Dial 135 or *10 to recharge your account■ Dial *23* the pin number and pound sign then press send. E.g:*23*118778861562#

CHECK BALANCE■ Dial *20 for your Account balance■ Dial *22 to receive a text with Credit and Balance Notification■ Dial *72# for a quick check balance via flash message

DIGICELL FEATURES■ CALL ME - Dial *26* the mobile number, pound sign then press send. This feature sends a message to friends or family for them to call you. E.g:*26*6306083#■ SEND MI CREDIT - Dial *77# then enter mobile number and amount to send Primary credit to any active DigiCell PrePaid number.

DIGICELL 4G DATADigiCell 4G Data gives you access to lightning fast internet speeds on your mobile device. Our easy and affordable PostPaid Combo, 4G Data and PrePaid Plans gives you the freedom to choose a plan to suit your budget & lifestyle. So live in the fast lane with DigiCell 4G Data everything is faster than before: emailing, browsing, streaming, downloading and Customers can choose from any of our Combo, Multimedia or Family monthly plans. PrePaid Customers pay as low as $2 for 75MB of 4G Data, while PostPaid customers gets 4GB of FREE 4G Data for as low as $89, including voice, text. Also, you can access the Internet using your same DigiCell PostPaid number when traveling abroad with DigiCell’s Roaming Service.

For more information, visit your nearest Customer Service Center.

DIGICELL INTERNATIONAL ROAMINGWhen traveling abroad, DigiCell PostPaid & PrePaid customers can stay in touch with friends, family, and business associates. Customers use their existing DigiCell cell number to make and receive calls and text messages while travelling overseas.

DigiCell PostPaid customers must visit a BTL office to activate the service and PrePaid Customers activation is free and automatic

DigiCell PrePaid customers can check their top up, check their account balance and more while away by dialing *798#.

DigiCell has agreements with more than 250 GSM network operators worldwide. Network operators use different technology and radio bands so if you plan to travel, you are advised to visit www.digicell.bz for country listing and network frequency of the country you are planning on visiting to ensure that your phone will work in that area. It is recommended customers utilize a quad band device.

DIGICELL TEXT MESSAGING SERVICE

This is a convenient way of keeping touch without talking. You can send and receive text messages to and from any mobile customers in Belize and around the world.

DIGICELL TEXT BUNDLESText Bundles are very affordable and convenient! As PostPaid and PrePaid customers can purchase a Text bundles for as low as $2. They can choose a 60, 150 or 1100 for as low as $0.01 per text! PostPaid Customers can contact Customer Service to purchase a bundle of their choice either one time or on a recurring basis. PrePaid customers can easily dial *767 and follow the automated instructions.

D’LOOPGet the latest News updates, lottery results, horoscope and much more daily or on demand with D’loop. Type “Start” along with keyword to get daily D’loop information or type “Get” along with keyword to get D’loop information only when you need it. For example send “Start News” or “Get News” to D’loop (35667).

For more information on DigiCell Services visit www.digicell.bz or call 0-800-DIGICEL

INTERNET SERVICESBTL’s Internet Service provides you with the flexibility to surf the Internet and stay in touch with family, friends, and business associates.

HIGH SPEED INTERNETHigh Speed Internet is a highly reliable and dedicated Internet connection. There is no need to dial-up, you are connected 24/7. Choose from any of our plans for a fixed low monthly fee.

This service is delivered using Digital Subscriber Line (DSL) and Wireless Technology (WHS). Both solutions allow connection speeds of 256Kbps to 16Mbps. Customers will receive a complimentary and optional BTL.net account.

INTERNET DATA ONLYWith BTL’s Internet ‘Data’ Only service, customers can now access the same existing High Speed Internet service (DSL/WHS) without the need of contracting telephone services as well. Customers will enjoy fast Internet speeds and 24/7 unlimited access. Customers will receive a complimentary and optional BTL.net account when contracting Internet ‘Data’ Only Services.

DEDICATED INTERNET Dedicated Internet access allows uninterrupted access to the Internet with synchronous bandwidths. Bandwidth speeds varies from 1 to 25MB or more as is required by the Business or Call Centre. This service is provided via fibre optic cable and carries redundancy. Service Level Agreements for this service is extremely high and carries 24/7 support.

BTL CONNECT BTL Connect is a new means of providing customers with a convenient avenue to request High Speed Internet (512k speed or higher); via an online solution (URL link) through BTL website and Social Media.  Customers are directed to an online link (www.belizetelemedia.net/btlconnect) where customers can fill out an application.

Customers will receive an immediate notification and an email notification with process number; thereafter receive a call from a Telesales representative to complete application. Promotions such as free installation will be given periodically via BTL Connect.