terrence verity, cio seneca college toronto canada€¦ · c onducted online banking/transaction s...
TRANSCRIPT
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Terrence Verity, CIO
Seneca College Toronto Canada
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Seneca College
Our Vision is to lead in• In Student Success……
– by preparing today’s learners for tomorrow’s communities and workplaces
• In Access to Higher Education……
– by developing comprehensive programming, multiple pathways and supports for students to achieve their educational goals
• In Learning…...
– by providing excellence in education and skills development, and by encouraging all Senecans and others in the community to be lifelong learners
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Seneca College
Our Vision is to lead in• In Applied Research……
– by contributing economically and socially with solution-focused research activities in collaboration with business, industry, social agencies, other institutions of higher learning, and government
• In Innovation……
– by developing a culture that encourages risk-taking, entrepreneurship, flexibility, and by embracing change in the interest of organizational effectiveness
• In Our Commitment to People…...
– by creating dynamic working and learning communities that value people and support inclusion, initiative, personal development and mutual well-being
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Seneca College
Our Vision is to lead in• In Our Commitment to Diversity and
Equity in Employment……
– by enhancing a diverse workforce that promotes, reflects, and supports our diverse college community…
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Operating Budget $250,000,000
Academic 58.4%
Ancillary 11.8%
Plant/Property/Capital 11.4%
Administration 9.4%
Other 1%
Student Services 8%
Profile - Fiscal
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Profile - Fiscal
• Capital Projects $117 Million
Technology Enhanced Learning Project Newnham Expansion
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Seneca Campuses
• Toronto Area - Nine Locations
– Newnham
– Seneca@York
– King
– Markham
• China
– Fouszhou
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Master Plan - Student Growth
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Students
New Growth
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Seneca Student Profile• Full-time students 20,000
• Part-time students 90,000
• More than 45,000 full-time and part-time students pass through Seneca’s campuses each week
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International Students
• Largest number of visa students at an Ontario College - more than 3,600 students
• Countries - 75
• Languages - 70
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Full-time Faculty and Staff
• Faculty - 668
• Administrative - 130
• Support - 596
• Total = 1,394
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Ca na dian抯抯抯抯 Online Ac tiv itie s
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Bought/sold inve s tments
T aken a course dir ec tly onl ine
C onduc ted a voice conversation
Pos ted a r esume
R esearched inves tments
Purchased produc t/ser v ice dir ec tly onl ine
D ow nloaded mus ic or MP3 fi les
C ompar ison shopped
U sed Ins tant Messaging
C onduc ted onl ine bank ing/tr ansac tion s
Looked at job pos tings
C licked on w ebs ite ad ver tisement
R esearched schools and programs
% H a ve e ve r d o ne % L ike ly to d o in 12 mo n th s
(Percentage of respondents)
Earned a degree, diploma or cer ti ficatedir ec tly onl ine
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e-Learning
e-Services
e-Living
@
Seneca College
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Internet Based Learning Plans
• 10% of all Programs fully on-line
– 15 full programs
– 400 + subjects
– IBL support for every subject – 20,000 sections +
• Strategic Investments
– Fiscal resources
– Knowledge resources
– Learner relationship resources
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Academic IT Plan
Highlights
• $6,000,000 annual budget
• Partnership with students since 1995
• 3 Year plan - reviewed annually
• Sets fees and priorities for IT
• Ensures open and equitable access
• Provides a stable source of funding for academic infrastructure
• Supports on-line learning development
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e-Learning (e-Living @ Seneca)
• Enhance student learning
• Enhance access to learning
• Improve efficiency in learning
• Prepare graduates for new career requirements
• Increase College’s student capacity and develop new markets
• Develop lifelong learning skills
• 10% objective for e-learning delivery
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e-Services (e-Living @ Seneca)
• Web-based student registration and financials (SIRIS)
• Web-based student surveys
• Web Bookstore
• Web exam schedules
• Career Counselling and Placement
• Financial Aid information
• Web-based alumni services
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e-Seneca
• Service Orientation
– Add value in all processes - academic, business and support - customer focus
• Integrated database allows integrated applications (educational ERP)
• No silos of excellence
• Integrated applications focus on client needs, ownership and empowerment
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What is My.Seneca?
My.Seneca provides all Senecans with access to the:
• Learning System
• Content System
• a wide range of features and services including registration, timetables, attendance, professional development, e-mail, bookmarks, and much more…
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Seneca, Blackboard & Sun Microsystems
• Sun Centre of Excellence in Enterprise Knowledge Distribution
• Product Development Partner
• Building Block Developer
• Beta testing site
• Community Memberships
– BASA (Blackboard Advanced System Administrators)
– OBUG (Ontario Blackboard Users Group)
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My.Seneca Facts
• Every course has web support
– 25,006 course shells(4 semesters)
• Every Student has a personalized My.Seneca
– 68,326 Student accounts
• Every Faculty has a personalized My.Seneca
– 3,627 Faculty accounts
• My.Seneca server
– 1 million hits per day
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My.Seneca: Community System
• Customizable Portal Environment
– Accessed by all Faculty, Staff, Students
• Divided into various tabs
– My.Seneca Home, Employee Services, Student Services, My Stuff
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My.Seneca: Community System
• Modules
– Can be personalized
– Present ‘snapshots’ of information and links to services
• Building Blocks
– Who’s Online
– Subject Duplicator
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eLearning@Seneca
The KPI results indicate that:
81% and 76% Strongly Agree and Agree with statements below:
“I am satisfied with my experieince
using MySeneca (the Internet) as a
means to obtain information about
my courses.”
“I am satisfied with my experience
using MySeneca (the Internet) as a
means to obtain information aobut
services and resources at Seneca.”
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eLearning@Seneca
67% of the students say that:
“For some of my courses, I would prefer to have a combination of both in-class and on-line (Internet) learning opportunities…..”
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eLearning@SenecaA Blended Learning Environment
The face to face Classroom
• Content Setting
• Interpretation/Analysis/
Synthesis
• Personal Observation
• Just in time explanation
• Listening and Empathy
My.Seneca
• Multiple sources and types of content
• Web resources
• Exploration and Research
• Enhanced visualization
• Asynchronous discussion/debate
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Content System
A whole new world of possibilities:
• Virtual Hard Drive Space
• Collaboration on Document Creation and revision
• Ease of sharing
• Ease of updating content linked to in a number of course sites
• ePortfolios
• eReserves
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Content System@Seneca
“I am teaching four sections of the same course and it has been very
tedious and time consuming to change and update my information. I was
not sure I was going to use my course sites at all and then I found out
about the Content System, what a difference that has made! I post a file in
one place, link to it and then it is so easy for me to update my
information.”….Professor
“I think Content System has amazing potential! A virtual hard drive and
tools for virtual interaction are phenomenal concepts for our progressively
busy professionals. It is imperative that all members ‘buy-in’ to the
concept and take advantage of what it can offer.”….Admin Assistant
2 months in production over 16,000 user accounts created!
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What’s Ahead - Students
• Realtime – All the time –Everytime – Just in time
• Web services for everything
• Anywhere – Everywhere – Everyone
• Customized & Modular Learning
– Learning Object Repositories
• ePortfolios – Storage and Servers
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What’s Ahead - Faculty
• Realtime – All the time – Everytime –Just in time
• Web Services (Admin tools, PD, HR, Finance)
• Reliability – (CMS production system)
• Anywhere – Everywhere – Everyone
• Incremental not revolutionary technology (for some)
• Big technology (HPC, Grids) (for others)
• Digital Library
• Privacy, Security, Trust
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What’s Ahead - Staff and Administration
• Realtime – All the time –Everytime – Just in time
• Web-based Services (KM, Collaboration, Communication, Decision, Process)
• Reliable technology
• Anywhere – Everywhere –Everyone
• Training, Support
• Security, Privacy,Trust
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eLearning@Seneca
• A work in progress
• Reflection in Action
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What’s Ahead - CIO
• Resources
• Integrated Enterprise Systems (Web Services)
• Security, Privacy, Identity
• Planning
• Academic IT (Faculty, LO, ePortfolios, performance computing, Digital Library)
• Scalable Infrastructure
• Portals (standards, strategies, implementation)
• Business Continuity & Disaster Recovery
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The Value Proposition Shift
• Learner relationships
• Lifelong relationships
• “More” than academic content
• Shift in core business
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Transformation
Relationships
Business Processes
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Customer Relationship Management
Learner Relationship Management
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Relationship is about adding value in all interactions with the learner
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A successful relationship lasts forever