TESDA Computer Hardware Servicing NCII with Exam (Fast Track) - KB0105COURSE DURATION : 40 HRSMODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT

COURSE DECRIPTION:This Hands-On training teaches you everything you need to know to become an expert Technical

Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment ExamCOURSE DELIVERY: Instructor-led, Hands-On training approach. COURSE PREREQUISITE:Familiarity with Windows Operating SystemHigh Level interest in learning LIBRARY: AvailableINTERNET ACCESS: Available

COURSE OUTLINE

MODULE 1.1 - ADVANCED PC ASSEMBLY, HARDWARE CONFIGURATION & SERVICINGChapter 1 - IntroductionCommon PC errors Types of Personal computersIdentifying key parts of a Personal Computer Basic Software componentsOverview of PC OperationsOperating Systems (OS) Disk Operating System (DOS) How DOS works

Chapter 2 - CPU CASE AND POWER SUPPLYTypes of PC caseFunctions of a CPU CaseFront Panel connectors Removing CPU CaseCleaning the PC casePC Cooling SystemPC Cooling system maintenancePower SupplyCommon Power Supply problems

Chapter 3 - The PROCESSOR Types of CPU x86, Celeron, Pentium I-IV, Itanium, Duron, Sempron, Athlon CPU speed CPU socket/slot typesComparing different types of CPU How to identify CPUs physicallyPhysical installation of CPUInstalling CPU fan CPU BenchmarkingCPU OverclockingUpgrading CPUCPU maintenanceCPU cleaning procedures Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARDTypes of motherboardsMotherboard layout, form factorsMotherboard IdentificationMotherboard componentsROM BIOSMotherboard BUSSESConfiguring motherboard jumper settingsUpgrading motherboardsSigns of trouble with the motherboardCommon motherboard problemsMotherboard MaintenanceMotherboard cleaning proceduresTroubleshooting and testing motherboards

Chapter 5 - The MEMORYTypes of MemoryComparing different types of memoryMemory identificationAdding and Removing Memory Memory packagingMemory upgradingMemory MaintenanceMemory cleaning proceduresDetermine failed memory devices using memory diagnostics testTroubleshooting RAM errors

Chapter 6 - STORAGE DEVICESThe HARD DRIVESTypes of hard drives Hard drive manufacturersHard Drive IdentificationIdentifying drive capacityHard drive controllers IDE/SCSI cables Hard drive configuration (Master/Slave layout)Hard drive installationUpgrading to large Hard-disksOptimizing hard disk performanceHard drive maintenanceHard drives problems troubleshooting and repairing The FLOPPY DRIVESTypes of diskettesFloppy drive identificationFloppy drive controllerSetting drives and cable orientationReplacing a floppy driveFloppy disk and drive CareFloppy drive maintenanceFloppy drive cleaning proceduresFloppy drive problems and solutions

Chapter 7 - OTHER DATA STORAGE DEVICES

CDROM driveDVD/DVD+R/RW driveCD-R driveCD-RW driveCD/DVD controllersCD/DVD configuration (Master/Slave layout)CD/DVD installation and upgradingTransfer SpeedDevice Data throughputCDROM maintenanceCDROM cleaning proceduresTrouble shooting and repairing common CDROM drive problemsREMOVABLE DRIVESTroubleshooting External Storage device

Chapter 8 - I/O DEVICES & DISPLAYS

PC MONITORKeyboardsConnecting keyboardsKeyboard maintenanceKeyboard cleaning procedureTroubleshooting and Repairing common keyboard errorsJoysticksWeb CamsConnecting a Web CamMaintenance of a Web CamSpeakersConnecting SpeakersMaintenance of speakersPrintersTypes of printers Installing a printerDiagnosing Printer problemsSolving common printer problemsMouseMouse interfaces (PS2, Serial, USB and wireless)Mouse cleaning proceduresTroubleshooting and repairing common mouse problems

Chapter 9 - EXPANSION CARDS/PERIPHERAL DEVICES

Expansion SlotsProper insertion of expansion cardReplacing and removing expansion cardDisplay /Video or Graphics cardGraphics adapter installationAdding ad Removing video cardDisplay card MaintenanceDisplay card cleaning Symptoms of trouble with display adapter Common problems of graphics adapterTV CardsAdding and Removing TV tuner cardSound CardsAdding and Removing Sound cardLAN CardsAdding and Removing LAN cardModemAdding and removing Internal modemAdding and removing External modemScanner

Chapter 10 - PC PORTS

Serial PortConfiguring Serial portSymptoms of trouble with serial portRepairing common serial ports problemsAdding and replacing serial portsParallel PortConfiguring parallel portSymptoms of trouble with parallel port Repairing common parallel port errorsAdding parallel portUSB PortSymptoms of trouble with USB port Repairing common USB errorsFirewire PortSymptoms of trouble with Firewire port

Chapter 11 - PC Assembly/Disassembly

Safety ConcernsHeat Factors Static ElectricityElectro Static Discharge (ESD)Radio Frequency InterferenceAC PowerSpikes, Brownouts, BlackoutsUPSCommon errors occurring after PC AssemblyProperly assemble a Personal Computer Properly disassemble a Personal Computer

Chapter 12 - BIOS/CMOS Management

BIOS Function of BIOSAccessing CMOS SetupNavigating and Changing CMOS valuesUpgrading the BIOSTroubleshooting system faults using POSTBIOS and POST codesUsing POST audio and Video error codesStandard IBM POST error codesDetermining what POST cannot testUpgrading the BIOS

Chapter 13 - Advance PC HARDWARE Servicing

PC Troubleshooting strategyDesigning a troubleshooting methodologyEstablishing where to begin the testingDetermining common causes of failuresFinding and isolating the board with the problemUtilizing advance diagnostic programs to test for:Solving Interrupt (IRQ) and I/O conflicts

MODULE 1.2 - ADVANCED PC SOFTWARE CONFIGURATION, TROUBLESHOOTING & DATA RECOVERY

Chapter 1 - IntroductionCommon Windows errorsDesktop Operating SystemsNetwork Operating SystemsOverview of Windows Operating SystemWindows Boot ProcessWindows configuration filesWindows core filesWindows System Directories

Chapter 2 - DOS EssentialsMS-DOS OverviewFunction of DOSDOS boot processDOS system filesDOS interface (CLI)Types of DOS commandsCommon DOS commandsCommon DOS errors

Chapter 3 - Windows File Systems

FAT (File Allocation Table)Types of File Systems (FAT16, FAT32, VFAT, NTFS4, NTFS5 & HPFS)File System CareChecking the drive for errorsSupported File Systems of different versions of Microsoft Windows

Chapter 4 - HARD DISK MANAGEMENT & CONFIGURATIONSHard disk configurationsHard disk partitionPrimary PartitionExtended PartitionLogical DriveVolumePreparing a brand new hard drivePartitioning a Hard DriveFormatting a Hard DriveDeleting Hard Disk partitionsHard Disk Diagnostic testRepairing the Master Boot RecordFixing a damaged partition tableRepairing Hard Disk with Bad SectorsLow-level Formatting a drive

Chapter 5 - Operating System Installations and upgradesHardware requirements Hardware compatibilityCommon errors during installationInstalling Windows 98Upgrading Windows 98 Installing Windows XP

Chapter 6 - Hardware Device Driver Installation What is a Device driver?Function of a device driverDetermining hardware model & manufacturerWhere to find Hardware driversSearching for drivers in the internetInstalling device drivers (Video card, LAN card, Modem, printers etc..)Post-install operations

Chapter 7 - Software Installation

Software compatibilityHardware requirementsDealing with failed installationInstallation methods (Control Panel, Installer)Installing Software (MS-Office, Anti-Virus, Network games programs etc..)Software updates and Service packs Uninstalling SoftwareDealing with failed uninstallationManual Removal of installed Software

Chapter 8 - Virus Management: Detecting and Removing What is a virus?Types of virusSpyware, Adware, malware virusesPreventing Virus infectionsProtecting Key System filesChecking for Macro viruses missed by anti-virus programsProtecting against script based virus.Symptoms of an infected computer Deciding what anti-virus program to installInstalling Anti-Virus programsInstalling Anti-Spyware, Malware and Adware program.Diagnosing, Treating and Removing Virus infections

Chapter 9 - DATA RECOVERY Concept

How disk drives workUnderstanding Tracks, Sectors, Cylinders and ClustersMaster Boot RecordPartition tableTroubleshooting strategy conceptsRunning Scandisk to check for disk errorsCorrecting errors reported by scandiskCauses and symptoms of a corrupted FATRepairing lost and cross-linked filesSurviving Disk DisastersUnderstanding Disk error messagesCreating emergency rescue diskUsing Disk repair toolsRecovering Files and DirectoriesRecovering erased FilesTransferring recovered files to backup diskEditing Disk sectorsReviving non-bootable diskRepairing the Master Boot RecordFixing a damaged partition tableDealing with accidental ReformattingUnformatting a driveRemoving Disk FragmentationUsing Backup utility programFixing common disk problemsSolving ?Invalid drive specification

Chapter 10 - Configuring and Troubleshooting WINDOWS

General Troubleshooting MethodologyWhat to do when Windows failed to startWindows Plug n Play ArchitectureWindows boot filesWindows Start-up processTroubleshooting Windows Start-up problemsDual booting Windows 98 with Windows XP/2000 Creating Emergency Repair Disk (ERD)Solving common Windows errorsWindows XP Administrative ToolsComputer Management Console (Adding, Editing and deleting partitions)System Tools, Services and applications

Chapter 11 - The WINDOWS REGISTRY

What is a Registry?Registry entry structureModifying Registry Entries with Regedit and Regedit32Backing up registry entriesPreventing registry backup failuresRepairing corrupted Registry filesRemoving Unwanted Registry entriesSolving Registry entry conflicts

Chapter 12 - DISK IMAGING/CLONING

Disk Cloning ConceptAdvantages of Disk CloningIssues to consider before cloning a drive Preparing for Disk CloningDisk Cloning SoftwareDisk Cloning using GHOSTDealing with accidental or mistakenly cloned drive (Uncloning a drive)Common disk cloning errorsSolving Disk Cloning failures

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2003 Server Admin (Active Directory)

COURSE DESCRIPTION:

This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2003 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam

COURSE DELIVERY:

Instructor-led, Hands-On training approach.

COURSE PREREQUISITE:

PC Hardware and Software Troubleshooting and Repair Training

COURSE OUTLINE

MODULE 2.1: NETWORK TECHNOLOGY, DESIGN/CABLING & WIRELESS LAN SETUP

Chapter 1: Introduction to Local Area Network

Defining a Local Area Network

Application of PC Networking

Organization-wide computing

Workgroup computing

Resource sharing

Distance Learning

FTP and Web Access

Differentiating LAN, MAN and WAN

Network Standards

Network Operating Systems (NOS)

Characteristics of a NOS

Desktop Operating Systems (Client Operating System)

Chapter 2: Understanding Network components for LAN connectivity

Client for Microsoft Networks

Network Adapter

Network Protocol (TCP/IP)

File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

Installing Client for Microsoft Networks

Installing Network Adapter

Installing and configuring TCP/IP

Installing File and Printer Sharing for Microsoft

Networks

Setting Workgroup names and Computer names

Common errors in building a Network

Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

TCP/IP Overview

Function of TCP/IP in a Network

Static and Dynamic IP Addresses

Class A, B, C and D

Differentiating IP address classes

Network ID's and Hosts

Choosing Private IP addresses

Assigning IP addresses

IP Subnetting

Subnetting Class A, B & C address

Defining Subnet Masks

Troubleshooting TCP/IP

Using Network utilities (ping, tracert, ipconfig, arp,

nbtstat etc..)

Chapter 5: INTERNET CONNECTION SHARING

Overview of the Internet

Internet Service Providers (ISP)

Requirements for Internet connection (Modem, Tel.

Line, ISP account)

Dial-up Internet connection

Broadband Internet connection (Cable/DSL)

Dial-up Internet connection setup

Cable and DSL internet connection setup

Common errors in connecting to the Internet

Solving common internet connection failures

Sharing Internet Connection using a ROUTER

Configuring a DSL Router

Managing IP address of DSL Router

Configuring the embedded DHCP server in the Router

Managing advanced features of the Router

Sharing Internet Connection using Wingate software

Configuring the Wingate server

Configuring the Wingate client

Testing for internet connection of the network

Common Internet sharing problems

Solving Internet connection errors

Chapter 6: NETWORK DESIGN AND CABLING

LAN Standards

Multi-LAN Networks and configuration

Backbone Designs

High-Speed LAN

Defining LAN requirements

Determining user needs

Network Hardware

Network Topology (Star, Bus, Ring and Tree)

Cabling the Network

Testing the Cable

Testing the Network

Post Installation operations

Chapter 7: WIRELESS LAN SETUP AND CONFIGURATION

MODULE 2.2 - WINDOWS 2003 SERVER ADMINISTRATION (Active Directory Infrastructure)

Chapter 1: Introduction to Active Directory Infrastructure

The Architecture of Active Directory

How Active Directory Works

Examining Active Directory

The Active Directory Design, Planning, and Implementation Processes

Chapter 2: Windows 2003 Active Directory Installation

Creating a Forest and Domain Structure

Domain Controller Installations

Creating a domain

Creating a child Domain

Creating a member Server

Joinng a workstation in a domain

Chapter 3: Implementing an Active Directory Forest and Domain Structure

Examining and Configuring Active Directory Integrated DNS

Raising Forest and Domain Functional Levels

Creating Trust Relationships

Implementing Active Directory

Chapter 4: Implementing User, Group and Computer Accounts

User Accounts

Groups (Security, Global, Domain Local, Universal)

Local and Domain Security

Account Policy

Local User Profiles

Roaming User Profiles

Chapter 5: Access to Resources Security

Implementing Share Permissions

Using NTFS Permissions

Inheritance and Ownership

Chapter 6: Configuring and Administering a Print Server

Installing Local Printer

Installing Network Printer

Implementing Printer Security

Implementing Print Priority, Print Scheduling and Print

Pooling

Chapter 7: Disk Quota and Auditing Objects and Resources

Implementing Disk Quota

Auditing Account logons

Auditing Object access

Chapter 8: OU & Group Policy Objects (GPO)

Organizational Units

Implementing OUs

Security Settings

Administrative Templates

Securing Workstations

Chapter 9: Optimizing System Performance, Reliability & Availability

Implementing Alerts and logs

Implementing System Monitors

Chapter 10: Backup and Restoring Data

Back-up and restore selected data

Back up and restore Entire Computer

Scheduled Backups

System State Data

Chapter 11: RRAS

Implementing Routing and Remote Access Service

Configuring Server and Clients

Connecting RRAS client to Server

Chapter 12: Terminal Services

Implementing Terminal Services

Connecting Terminal Services Clients

Chapter 13 - RAID

Fault Tolerant Volumes

Implementing RAID 1, 3 and 5

Troubleshooting RAID volumes