Careers in Corporate Travel

Presented to:

International Society of Travel & Tourism Educators

Presented by Eric Casey, CAENBTA Senior Director, Marketing, Membership & Communications

October 4, 2007

What is Corporate Travel Management?• Comparatively new profession• Travel is typically the 2nd or 3rd largest

controllable expenses on a company’s balance sheet

• Travel managers utilize technology, data on their travelers and their spending clout to maximize savings for their company while ensuring the safety and security of their travelers

The Marketplace

• Domestic business travel in the US -- $300 Billion per year

• Global business travel expenditures per year – $650B

NBTA 101• 3,200-member professional association• Buyer-led (60:40 buyer to supplier ratio)• Alexandria, Virginia Headquarters – 40 Staff• Related entities

o NBTA Asia Pacifico NBTA Canadao NBTA Mexicoo NBTA Foundationo Government Travel Groupo 42 Chapters, 1 Branch

Committees & Councils• Legislative Advisory Council• NBTAPAC Board• Aviation Committee• Corporate Social Responsibility• Data Protection Committee• Groups & Meetings Committee • Hotel Committee• International Risk Management Committee• Technology Committee

NBTA Partners• Meeting Professionals International (MPI)• Institute for Supply Management (ISM)• Business for Diplomatic Action (BDA)• Travel Business Roundtable (TBR)• Travel Industry Association (TIA)• World Travel & Tourism Council (WTTC)• National Academy Foundation (NAF) • U.S. Chamber of Commerce • Next Generation Air Transportation System (NGATS)• Paragon Partnership

2008 NBTA Educational Programs

• Mexico City

• Sao Paolo

• Shanghai

• Toronto

• London

• Milan

• Sydney

• Los Angeles

• Washington, DC

• Atlanta

• New York

Continuing Education

o Fundamentals of Business Travel Management (CTE)

o CCTE Program• Industry’s only professional certification program• 450+ graduates

o Global Leadership Program• With Wharton School• Industry’s only graduate-level program

Careers in Corporate Travel

• Multi-faceted responsibilities

• Financially rewarding

• Extensive travel

• Career opportunities as a buyer or seller of corporate travel services

Responsibilities of Today’s Corporate Travel Manager• Strategic development of travel program• Negotiate with travel vendors

o Airo Hotelo Car Rentalo Chauffeured transportationo Credit Cardso TMCs

Responsibilities of Today’s Corporate Travel Manager• Establish and administer travel policy

• Administer corporate travel program

• Evaluate and apply new technologies

• Benchmark travel operations

• Develop, control, analyze & report corporate travel budget

Additional Responsibilities• Manage/supervise relationship with corporate travel

agencies• Investigate travel complaints• Administer corporate credit card programs• Manage meetings• Implement strategic meetings management programs• Ensure traveler security• Risk management• Corporate social responsibility• Crisis management

Still more responsibilities

• Fleet management

• Corporate jet services

• Relocation services

• Video conferencing

• Food service

• Emergency evacuation

Educational Levels of Corporate Travel Managers

14.5

14.5

15.4

11.8

43.9

High SchoolAssociatesBachelorsMastersOther

Budgets Managed – Domestic T&E

0 10 20 30

<$5M

$5 - $15M

$15 -$50M

>$50M

Bar 1

Budgets Managed – Int’l T&E

0

10

20

30

40

50

60

<$5M $5 - $15M $15 -$50M

>$50M

Travel Dept. Reports To:

• Finance – 24%• Purchasing – 19%• Administration – 12%• Human Resources – 11%• Strategic Sourcing – 11%• Operations – 6• Other – 15%

More About Corporate Travel Managers • 80% are female

• Average of 6 people within travel dept.

• Half of NBTA travel managers run global travel programs

• Avg. of more than 5,000 domestic travelers in program

• Avg. of roughly 3,000 int’l travelers

Base Compensation by Years of Experience

Average Median25th percentile

75th percentile

<3 yrs $68,135 $65,000 $45,000 $83,000

3-5 yrs $79,538 $72,500 $57,875 $82,500

6-10 yrs $76,875 $70,000 $60,000 $86,000

11-20 yrs $84,249 $75,000 $60,000 $101,000

>20 yrs $80,097 $75,000 $56,450 $100,000

Base Compensation by Level of Education Completed

Average Median25th percentile

75th percentile

HS $67,863 $62,000 $50,750 $75,000

Associates $75,888 $73,500 $52,000 $89,250

Bachelors $81,930 $82,200 $62,000 $96,750

Masters $93,086 $85,000 $70,000 $120,500

Other $65,587 $60,000 $53,000 $73,000

Total Compensation by Job Title

Job Title Average Median

All responses $88145 80,000

VP $134,587 $119,500

Director $122,507 $118,000

Manager $84,298 $80,000

Supervisor $69,893 $58,000

Coordinator $47,192 $44,900

Compensation of Travel Agents vs Travel Managers

$88,145

$68,138

$79,538

$0 $20,000$40,000$60,000$80,000$100,000

Overall Avg.

< 3 yrs

3 - 5 yrs

Travel Managers

Resources for Students Seeking Careers in Corporate Travel Management• Fundamentals of Business Travel

Management Courseo Covers all primary components of managed travel

programs• Cost containment• Establishing policies• Addressing traveler safety and security• Setting up performance benchmarks• Proving ROI• Utilizing Technology

Fundamentals Course (cont’d)

• Offered in classroom, as an online course or as a workbook

• Following completion, students may take exam

• Those who pass exam earn CTE designation (Corporate Travel Expert)

• The right credential to get a foot in the door

Other NBTA Resources for Students

• Student membershipo Access to all NBTA member informationo $49 rate ($345 for practitioners)

• NBTA Career Center

• NBTA Chapterso 42 chapterso Local networking opportunities

Special Offer for Students of ISTTE Members• Students may take this course for $345

• Includes:o Fundamentals of Business Travel Management

Course (regular price $545)o The CTE exam (regular price $100)o NBTA Student membership for one year ($49

value)

Contact Information

National Business Travel Association

1422 N. Royal St., 4th Floor

Alexandria, VA 22314

702-684-0836

www.nbta.org

ecasey@nbta.org