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TWPLC 2009Products and Services

0800 043 0800 | [email protected]

About Telecoms World

Introduction

Telecoms World are an independent telecommunications company with the sole aim of

providing cost beneficial telephone services to their clients. Whether you are a company

with only one member of staff or a UK wide organisation with hundreds of employees

Telecoms World can provide enhanced services and reduce costs.

Developing Needs

With many of our existing business customers needs constantly developing, demand led to

Telecoms World providing additional telephony services. With constant re-investment our

service standards and facilities are of a very high standard and our commitment to our

clients is second to none.

Dedicated

Telecoms World believes in delivering the highest standards of customer service. We have a

dedicated customer service team whose aim is to ensure complete customer satisfaction at all

times. Their principal role is to develop effective working relationships with all our customers.

Working as a Team

A business Manager will be allocated to your account. Your Telecoms World Business Manager

will work with you to establish your aims and business needs and recommend the right solution

to help you gain a competitive advantage. We at Telecoms World want to be there to support

your future needs and believe the best way to achieve this is by developing a long term

relationship. In that way we will both be able to take advantage of commercial opportunities

that future technological developments will offer.

Call Solutions

Telecoms World is the UK's leading supplier of inbound call solutions. With our portfolio of

Smart Call Handling products it's never been easier to implement call solutions in such a short

time. Web based control will ensure instant changes and disaster recovery.

Awards

Totem Communications Service Partner of the year

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QGTel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847

About 0800 / 0808 Numbers0800 Freephone numbers are widely recognised as one of the most powerful marketing

tools available.

0800 numbers offer a proven way of increasing business and developing customer loyalty.

By enabling potential customers to phone your business free of charge from anywhere in

the UK, these are especially valuable when attracting new business.

Research suggests advertising responses increase by between 50% and 300% when a

freephone number is used.

Key benefits:

An 0800 freephone number nationalises your company

Incentive for customers to call

Gives you an advantage over your competitors

Increase your advertising response and attract new customers

Conveys a more professional image

Connected within a few hours

Your 0800 number is portable and will never change

What Your Caller Pays:

Calls to an 0800 number from a standard BT landline line will cost the caller:

0.00p (peak)

0.00p (evening)

0.00p (weekend)

All our numbers are able to receive calls from international destinations.

Mobile, international and other networks charges may vary.

All prices for 0800 numbers are ex VAT.


About 0844 NumbersWe have the best deal in the UK for 0844 numbers - no incoming call charges.

Advertising an 0844 number gives your business a "local feel" whilst still maintaining

a national presence. 0844 is an extremely cost effective option for encouraging your

customers to call you.

Key benefits:





Creates a revenue stream



What Your Caller Pays


4.25p (peak)

4.25p (evening)

4.25p (weekend)



All prices ex VAT.


About 0845 NumbersWe have the best deal in the UK for 0845 numbers - no incoming call charges.

Advertising an 0845 number gives your business a "local feel" whilst still maintaining

a national presence. 0845 is an extremely cost effective option for encouraging your

customers to call you.

Key benefits:







What Your Caller Pays


3.36p (peak)

1.26p (evening)

0.85p (weekend)



All prices ex VAT.


About 0871 Numbers0871 – a very rewarding prospect

Cash in on a regular rebate

How would you like a regular revenue stream, perhaps to knock a chunk off your company’s

growing overheads? An 0871 number from Telecoms World can do just that for you.

It works like this: Telecoms World gives you a rebate, from 3.25p up to 6p per minute, every

time a customer rings you on your 0871 number. The more calls you receive, the bigger the

rebate, which you could perhaps use towards staff salaries, telephone costs or technical

support services.

What is a 0871 number?

A 0871 number is a business number in which the caller pays a national rate regardless of

where they are in the UK.

How do 0871 numbers work?

When a customer calls you on your 0871 number, the call is automatically directed to a

number you specify, usually to your landline business number.

What your caller pays:

Calls to a 0871 number from a standard BT landline line cost the caller:

8.51ppm (peak)

8.51ppm (evening)

8.51ppm (weekend)

Mobile, international and other networks charges may vary. All prices on 0871 numbers

are ex VAT.

Benefits at a glance:

A 0871 number can generate a significant revenue stream

A 0871 number will enable you to promote your business without geographic restriction

A 0871 number is portable and will never change

A 0871 number has built-in disaster recovery

A 0871 number will enable you to monitor response from your advertising and marketing

A 0871 number can terminate to any UK landline or mobile phone number or any

international landline number.

About 0344, 0345, 0370, 0371 Numbers

These numbers have been created for businesses and charities which at present have 0844,

0845, 0870 or 0871 numbers and wish to have a 03 number. If, for example, you have a

number starting with 0845, it will change to 0345. Similarly, if you have a 0870 prefix, it

will change to 0370.

03 numbers are non-geographic, giving your business a valuable UK-wide presence. They work

in the same way as 08 numbers, but with one big, and customer-tempting, difference: the cost

of calling them. Customers only pay the same amount as a landline call to a 01 or a 02 number

and the price is the same for calls from mobiles. 03 numbers are included in any discount

schemes or inclusive call minutes that you may already have with landline or mobile operators.

Ofcom, the telecommunications regulator, introduced 0344, 0345, 0370, 0371 numbers so that

consumers could have “confidence in the cost of their calls”.

Benefits

A 03 will nationalise your company

Increase your advertising response and attract new customers. 03 numbers can be used

to attract customers outside of you normal geographic area of trade.

03 numbers can be dialled from any international or national destination.

03 numbers offer reduced calling costs which will enhance costumer confidence.

03 numbers can be called from a mobile phone using inclusive call packages where applicable.

03 numbers will convey a more professional image


With a 03 number you can monitor call response and apply call control using our Smart Call


Calls to a 0344, 0345, 0370, 0371 number from a standard BT landline line will cost the caller:

4.16p (peak)

1.70p (evening)

1.00p (weekend)




About 0300 Numbers

For public sector bodies and non profit making companies such as charities.

0300 telephone numbers, part of the 0300 range, have been allocated to public sector

bodies and non-profit organisations such as charities. The Ofcom website gives guidance on

who is eligible to use 0300 numbers. 0300 numbers are non-geographic, giving your business

a valuable UK-wide presence. They work in the same way as 08 numbers, but with one big,

and customer-tempting, difference: the cost of calling them.

Customers only pay the same amount as a landline call to a 01 or a 02 number. And the price

is the same for calls from mobiles. 0300 numbers are included in any discount schemes or

inclusive call minutes that you may already have with landline or mobile phone operators.

Ofcom, the telecommunications regulator, introduced 0300 numbers so that consumers could

have “confidence in the cost of their calls”.

Benefits

A 0300 will nationalise your company

Increase your advertising response and attract new customers. 03 numbers can be used

to attract customers outside of you normal geographic area of trade.

0300 numbers can be dialled from any international or national destination.

0300 numbers offer reduced calling costs which will enhance costumer confidence.

0300 numbers can be called from a mobile phone using inclusive call packages where applicable.

0300 numbers will convey a more professional image


With a 0300 number you can monitor call response and apply call control using our Smart Call


Calls to a 0300 number from a standard BT landline line will cost the caller:

4.16p (peak)

1.70p (evening)

1.00p (weekend)




Call Connector in Brief

The Call Connector package for 08/03 numbers includes:

Divert on busy or no answer to three alternate telephone numbers and/or voice mail

Control the amount of rings before the calls are diverted

Generic voicemail to email messages for in and out of office hours

Set an alternate number and or voicemail to email for outside office hours

Set your hours of business

Time of day divert

You can set your hours of business and control where your calls go during this period

and afterwards.

Divert Plan

Control where your calls go when unanswered or busy. You can divert your calls to two

alternative numbers or to voice mail. You can also divert to a mobile phone. You can

set the amount of seconds the call rings for before sending it to an alternative number.

Voicemail to email

This is used in conjunction with your Divert Plan and your Time of Day Plan. At times

specified by you in the time of day plan and your Divert Plan your call can be answered

by the voice mail system. These calls will then be emailed to you as a .wav file that

can be listened to in media player or similar.


Call Planner in Brief

The Call Planner package includes:






Web management for all aspects of the Call Planner

Web Management

Web based management facility that gives you access to unlimited moves and changes

via the internet in real time.

Time of day divert


and afterwards.

Divert Plan




You can change the receiving numbers through the web management control panel.

All changes are instant.

Voicemail to email






Virtual Receptionist

When a caller rings they will hear a welcome or promotional message recorded by a

professional broadcaster. A menu of up to ten follow with the caller asked to choose the

appropriate department via their telephone keypad. The best way to illustrate how

Select Virtual Receptionist works is to use an example:

"Thank you for calling (Company Name).

Using your telephone keypad please select one of the following 4 options.

Please dial 1 for sales, 2 for accounts, 3 for customer services and 4 for general enquiries."

You can control all the parameters within the Virtual Receptionist by using the web

management tools.


Call Manager in Brief

The Call Manager package includes:



Bespoke voicemail to email messages for in and out of office hours



Web management for all aspects of the Call Manager

Virtual receptionist giving audio and call control via voice prompts to a maximum

of ten options

Web Management

Web based management facility that gives you access to unlimited moves and

changes via the internet in real time.

Time of day divert

You can set your hours of business and control where your calls go during this

period and afterwards.

Divert Plan




You can change the receiving numbers through the web management control panel.

All changes are instant.

Voicemail to email



by the voice mail system. These calls will then be emailed to you as a .wav file that can

be listened to in media player or similar.


Call Queue

Call Queue welcomes the caller, which means that the call will be answered immediately.

The system then dials across to the call centre until all of the lines are full. When the

call centre is full our systems detect this and stack the calls. As a line becomes available,

we present another call across. Whilst calls are stacked, we play music and marketing

messages to the caller to keep them on the line.


Call Director in Brief

The Call Director package includes:

Bespoke voicemail to email messages for in and out of office hours



Web management for all aspects of the Call Director

Virtual receptionist giving audio and call control via voice prompts (10 potions MAX)

Queue unlimited calls at network level

Web based management facility that gives you access to unlimited moves and changes

via the internet in real time.

Time of day divert


and afterwards.

Voicemail to email





Virtual Receptionist

When a caller rings they will hear a welcome or promotional message recorded by a

professional broadcaster. A menu of up to ten follow with the caller asked to choose

the appropriate department via their telephone keypad. The best way to illustrate

how Select Virtual Receptionist works is to use an example:

"Thank you for calling (Company Name).

Using your telephone keypad please select one of the following 4 options.

Please dial 1 for sales, 2 for accounts, 3 for customer services and 4 for general enquiries."

You can control all the parameters within the Virtual Receptionist by using the web

management tools.


Net Planner in Brief

The Net Planner package includes:

Web based management for instant online changes and disaster recovery

Set your hours of business and control where your calls go during and after your

hours of business.

Three time zone settings per day

Each time zone has its own specific divert plan with the option to divert to three

alternate numbers and/or voicemail.

Out of hours divert with the option to divert to two alternate numbers and/or voicemail

Cost Options:

Call Record Basic. All recordings are emailed as a .wav file

Call Record Advanced. All recordings are stored on our Audio Server

Configurable announcements

Mid Call Transfer

Call Whisper

The Call Planner package includes:






Web management for all aspects of the Call Planner

Web Management

Web based management facility that gives you access to unlimited moves and changes via

the internet in real time.

Time of day divert


and afterwards.


Divert Plan

Control where your calls go when unanswered or busy. You can divert your calls

to two alternative numbers or to voice mail. You can also divert to a mobile phone.

You can set the amount of seconds the call rings for before sending it to an

alternative number. You can change the receiving numbers through the web

management control panel. All changes are instant.

Voicemail to email


specified by you in the time of day plan and your Divert Plan your call can be

answered by the voice mail system. These calls will then be emailed to you as a .wav

file that can be listened to in media player or similar.

Out of hours divert – Premium

Two alternate numbers for outside of office hours and/or voicemail to email.


Vision in Brief

Vision is a web based call statistics package that provides valuable, real-time

management information enabling you to manage your business even more effectively.

Analyse how your calls are being handled - allowing you to monitor employee

performance, and encourages maximised workforce efficiency.

Helps you to plan staff levels and select the number of phone lines you require based

on the level of inbound traffic.

Replaces the need for call statistics information to be generated manually.

Information is in real time, allowing you to respond quickly when required.

All reports are retrieved quickly, and displayed in an easy to view format.

Data can be shown in graph/chart format.

Reports can be downloaded as a csv file to import into software programs such as Excel.

Vision can help you to identify which advertisements campaigns work, preventing

marketing mistakes and ensuring you get maximum value from your investment through

improved targeting.

Call Reports - Target summary report

Indicates the number of calls answered and unanswered, including the number of unique

callers for the specified time period. The ability to identify unique callers is useful as it

excludes individuals using the redial button. For example, you could have 50 missed calls,

but only one unique number, so you’ve only missed one person.

Target overflow report

Identifies the number of calls that were unanswered or engaged, helping high-light drop

offs as the call attempts to flow to different targets.

Daily report

Helps to identify call flow, such as when the busiest time of the day is, which are the

busiest days in a month and how many calls are received out of working hours. This allows

you to plan for these periods, maximising the resources available to answer calls.


Day/evening/weekend summary report

Supplements the daily report, categorising the calls into three commercial time-bands

that are generally used for billing purposes.

Call originator report

Provides you with the ability to view successful / lost calls by postcode, TV region,

country, county, and STD code.

Simultaneous call report

Includes the maximum number of simultaneous calls received and the number of

simultaneous calls that got an engaged tone. This allows you to see the maximum

number of lines being used throughout the day. The report also calculates how many

extra lines you need to cover busy periods!

Who Should Use Vision?

Companies who cannot afford to miss a call.

Companies that want to better understand how their calls are handled.

Companies that run multiple advertising or marketing campaigns and want to

identify which ones are successful.


Outbound Calls in Brief

The UK's lowest rates for business calls - How does it work?

By using state of the art technology called Carrier Pre-Selection (CPS) we utilise a host

of different carriers to ensure we get the best price for each individual call. We can then

reflect these fantastic savings in our price to you, ensuring you pay the bare minimum

for your calls. Signing up simply involves completing an application form and within 14

days your account will be active. You'll continue to pay your line rental to your current

supplier but make massive savings on your calls through us.

The UK's lowest rates for business calls - Why Choose Us?

The U.K.’s lowest rates for business calls

We are so confident in our product that we don't have a minimum contract (on CPS)

Online billing - comprehensive, easy to understand information

PRICE WATCH - your rates will be reviewed automatically, ensuring you are always

paying the lowest rates possible

Per second billing

No hidden costs

Outbound Calls > BT's Capped Rate?

BT are currently marketing their new Business Plan Tariff implying business customers will

make large savings on their call costs. In our opinion, the BT Business Plan is a clever piece

of marketing. Their new capped rate of 20p for local and national calls and 25p for calls

to mobiles seems very attractive but our research has indicated that many business

customers will see an increase in telephone costs as a result of the package.

Facts:

Call costs: Our rate per minute is significantly lower than BT's business rate on either their

standard or tailored tariffs. Hence you save money.


Call duration: Data from Energis (one of the UK's largest network operators) shows

that 90% of business calls are under 3 minutes and our data shows the average

duration of a call is less than 2 minutes. Therefore BT's capped rates make little

difference on a typical business call spend.

Setup charge for calls to mobiles: BT charges a 7p setup charge for every call to a

mobile. We do not.

Minimum Contract Period: The BT business plan requires customers to commit to

a 1 year contract. You can cancel with us at any time, even within the first year.

Minimum Threshold: BT customers will have to commit to a fixed spend threshold

(claw backs will be invoked if thresholds are not reached). Spend as much or as

little as you like and enjoy the same low rates.

The Benefits - Up To 70% Savings against BT Standard Tariffs

Telecoms World is one of the lowest priced companies in the UK for business

telephone calls, with savings of up to 70% on standard BT national & international tariffs.

Per Second Billing

Only pay for the seconds that you use. Put simply, if your call only lasts for 10 seconds,

you only pay for 10 seconds.

No Minimum Call Charge

Don’t be fooled by the small print. The majority of telecoms companies charge a

minimum call charge. We don’t, thus you never pay for time you don’t use.

No Connection Charge or Call Setup Charge

We don’t believe in charging you something for nothing. With Telecoms World you

won’t pay us for the privilege of connecting your call.

No Monthly Fee or Minimum Spend

With Telecoms World, no matter how much you spend you simply pay for the

seconds you use - nothing else.

Simple and Easy To Use Tariff

No complicated and confusing tariffs designed to bury hidden costs. With Telecoms World,

what you see is what you get. Our new Price Watch scheme means you will always have the

lowest rates in the market without compromising quality.

No Need to Change Your Lines Or Numbers

No need to change your line provider, simply use Telecoms World for cheaper calls.

Tier 1 Carrier Service

Telecoms world only use Tier 1 carriers to ensure you of the highest quality calls and

service at all times.

Full CLI Presentation

Telecoms World will offer full CLI presentation for all calls. Beware of companies who

are unable to do this as they may be using carriers who are unable to offer the same

call quality as us.

Online Billing Information

We have a comprehensive online billing option that enables you to view your bills and

valuable call statistics.

No Minimum Contract Period

We are so confident in our product and service that unlike our competitors we do not

have a minimum contract period.

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