testing the superiority and dimensionality of servqual vs. servperf

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher... Gul Bayraktaroglu; Banu Atrek The Quality Management Journal; 2010; 17, 1; ABI/INFORM Research pg. 47

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Page 1: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher...Gul Bayraktaroglu; Banu AtrekThe Quality Management Journal; 2010; 17, 1; ABI/INFORM Researchpg. 47

Page 2: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 5: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 6: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 7: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 8: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 9: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 10: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 11: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 12: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

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Page 13: Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.