Iasi, November 16th 2013

Testing world seen through the thick lensof a business analyst

Test Camp

Anca Gafiteanu

Gabi Rotaru

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Agenda

Unicredit Business Integrated Solutions

Testing department in my eyes

IT factory

Road Map

Project challenges

Functional specifications

Presentation meetings

Contact the business analyst

Summary

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AUSTRIA

ROMANIA

POLAND

HUNGARY

UK

SLOVAKIA

GERMANYCZECH REPUBLIC

UniCredit Business Integrated Solutions

A community of 11 000 colleagues

11 Countries*

*UniCredit Business Integrated Solutions operates also in 2 additional branches, New York and Singapore

respectively.

ITALY

IASI300 peopleIASI300 people

OUR TEAM

40 people

sustaining front-end solutions for the

eBanking platform for 7 UniCredit banks;

managing the integration of applications;

redesigning the corporate and retail

components of the eBanking platform.

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Testing department in my eyes

peaceful and quiet working place

taking one task after another

time and material activity

why is this guy bothering me with questions while I’m working on my task?

having difficulties passing through people on the way to the bathroom

taking the time to plan a barbecue in weekend

party in clubs on weekdays is always a good idea

7

IT factory

How do you feel at work?

Groundbreaking haute couture designer

Flash news: IT industry is all about designing!

Third employee on the second row

OR

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IT factory (cont.)

if you feel like in a factory, you’d better look around;

exciting new things are flying all around your working place;

if you’re not feeling yourself as a part of it, maybe you should update your CV.

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Road map

Building the product road map

The business analyst often finds himself in the damage control area.

Almighty business department Customizations and nice-to-have items

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Road map (cont.)

apply latest market trends;

use current projects to drive to a better product;

harmonize road map with the current features.

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Project challenges

I bet you know this joke!

Have you ever wondered why is it happening so often?

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Project challenges (cont.)

communication

personal touch

devil is in the details

customer product knowledge

handle all case scenarios

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Functional specifications

How do you look at the functional specifications document?

There is no such thing as perfect functional specification document!

Believe and don’t doubt! Good foundation, let’s build on top of it!

OR

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Functional specifications (cont.)

translate customer requirements to product terminology;

make sure the related current status is deeply analyzed and understood;

expose the proposed changes into easy-to-understand phrases.

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Presentation meetings

Why do we need presentation meetings?

Put your mark on the product!

Brainstorming on the proposed solution It’s easier to pass the information

OR

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Presentation meetings (cont.)

the business analyst is mainly a meeting mediator;

the idea is to gather (almost) immediate feedback from all the participants;

you are there to offer suggestions and remarks;

“we already thought about it, but…” answer is not a failure;

large number of action items makes the business analyst happy

insist on receiving a proper explanation for turning down your suggestion;

you should broadcast to others where needed.

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Contact the business analyst

Not my favorite email layout

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Contact the business analyst

Checklist:

ID and description of your current task;

if first contact, state your name / department / area;

state high importance and/or urgency;

always quote the functional specifications document;

high level presentation of the problem;

case scenario steps;

avoid sending log files and/or audit logs;

avoid idle times.

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Summary

Approach the business analyst if:

you do not understand the business model / customer requirements;

some related current status functionalities are not present in the document;

the proposed change does not fit the customer requirements;

it will be very difficult for the operator to use the new features;

it will be very difficult for the customer’s end-users to understand the new features.

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Thank you!