texas children’s telemedicine€¦ · texas children’s telemedicine connect to your video...
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VidyoConnect User Guide
Tips & TricksUse your fastest data connection for best results. This could be your cellular data or Wi-Fi. *Standard data rates apply.
Make sure you are in a well-lit room that is quiet.
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Microphone
Mute/unmute microphone
DisconnectDisconnect from meeting
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Voice-only Participant
Have patient with you when joining the call.
Video CameraToggle the camera between sending video and not
Camera is disabled
Texas Children’s Telemedicine
Connect to your video visit.
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5 More OptionsFlip camera, send text chat
Get ready – At least 1 hour before your appointment: Download the VidyoConnect
app from the Android or iOS app store. If on a computer, click the meeting link in the email you
received about your Texas Children’s video visit and follow the instructions to download Vidyo or join via your browser.
What do I need for the appointment? A mobile device or computer, a quiet location, and the patient.
Join – Five minutes before your scheduled appointment time: Click the meeting link in the email you received about your Texas Children’s video visit.*First-time users may need to accept the terms and conditions.
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The VidyoConnect app will open. 3
Enter your display name and click Join. You’ll see the providerwhen they join.
Allow access to your microphone and camera.5
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If you are unable to connect to the call, please call 877-361-0111.6
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