Timothy Sheehan 34807 N 32nd Drive #2107 Phoenix, AZ 85086 Tel: 973.723.8731 t2sheehan@hotmail.com Professional Summary An Insurance professional with more than nineteen years of experience in Auto Physical/Material Damage estimatics, total loss determination and evaluation and general claim processes. Focus is in claims negotiation, damage assessment, fraud detection and SIU collaboration, customer service and more recently, interdepartmental new hire and peer on-boarding. Seeking position as an Auto Material/Physical Damage Appraiser, Total Loss Representative, Reinspector/Auditor, MD Trainer or Unit Manager. Excellent business and communication skills. Proficient in CCC, Mitchell and ADP (Pen Pro & Audatex) estimating systems. EXPERIENCE 2014-Present Esurance Phoenix/Mesa, AZ Senior Desk Appraiser (Inside) Primary tasks and objectives are to receive, evaluate, validate and process initial and supplemental claim assignments for first and third parties on collision and comprehensive losses. Determine and evaluate potential total losses. Negotiate and obtain agreed cost of repairs with repair facilities and other industry vendors. Research and compare reported facts of loss versus submitted photo/video documentation to determine validity and relation of damage. Identify potential fraudulent activity by analyzing visual submissions (photos) and invoicing while being cognizant of additional variables such as prior claim history, length of policy and customers verbal inflection/demeanor. Appointed to and served five months as Material Damage Consultant/Trainer to Rapid Response Claims (Express) Pilot Program. Assist management in daily training, coaching and mentoring of Branch Claims, Express and Appraisals existing staff and new hires. Capture, contain and resolve escalated customer concerns within department authority levels. Established and implemented estimatics part code tables and protocols for national departmental use. (CCC One) Identify and suggest process adjustments, additions and omissions based on daily operations exposure. Obtained State of Texas Adjuster’s License. (Current reciprocity in 13 other states and growing)

2005-2013 Allstate/Encompass Insurance Seattle, WA / Quincy, MA Senior Claims Service Adjuster (Field) Inspection/Analysis and expedition of Collision and Comprehensive losses. Total loss determination, evaluation, settlement and salvage process handling with inside Reps, vehicle owners and salvage vendor facilities. Fire and Theft/Stolen & Recovered inspection/investigation and communication with national unit adjusters. Operation of remote customer drive-in centers. Provide positive and informative claim experience for Insured/Claimant parties through explanation of damages and claims processes. Achieved and maintained I-CAR Platinum Status since January 2007

2004-2005 Progressive Insurance Dedham, MA Claim Rep II, Network Rep, PD Specialist (Field) Dedicated Network (coordinated repair) Rep for Eastern and Central Massachusetts. Solicited and maintained repair facility relationships for repair program. Program Compliance assurance. Served as Senior Appraiser for aforementioned territory. Assisted in state-wide PD Rep training including field ride-along analysis, estimate reviews/reinspections and provided feedback to upper management on rep development.

2002-2003 SCA Appraisal Company Bayville, NY Regional Field Auto Appraiser Independent Agent to SCA covering State of New Jersey. Manage, conduct and expedite client appraisal requests. Acquired knowledge of commercial trucking, cycle, specialty vehicle and minor to moderate property damage appraisals. 1996-2002 NJM Insurance Group Parsippany, NJ Senior Staff Field Auto Appraiser Collision/Comprehensive loss assessment. Claim Negotiations, Frontline Fraud detection, Total loss evaluation. NJM liaison between Company/Insured/Repair facilities. Department operational development. Analyze and report on area loss trends. Computerized estimating certification. Earned Certified Professional Estimator status 1999. EDUCATION 1991 – 1993 Johnson & Wales University Providence, RI Business Administration Business Scholarship, Marketing Program PROFICIENCIES & LICENSING I-CAR Platinum Certified, Chief Damage Analysis, Vale Tech Certified, Insurance Institute of America Introductory Claims Training. Experienced user with ADP (PenPro & Audatex), CCC and Mitchell computerized estimating systems as well as Processclaims web-based claims management. Licensed MA Appraiser. Licensed TX Adjuster.