That was thenThis is now

Te Puna Interloan’s transition from a self-managed to a hosted service

Kaye ForanNational Library of New Zealand

Te Puna Services

Department of Internal Affairs

History

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And then…

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Motivators for change

• Support being withdrawn for VDX 3.2.1

• GTS servers needed replacing

• Application support expertise resided in mainly one person – business risk

• Consistency with DIA’s move to laaS environment

• Reduce costs

• Other successful examples within New Zealand

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Decision to go with OCLC

• Reduced costs

• Depth and breadth of expertise

• Upgrades current with other NZ instances of VDX

• Positioned Te Puna Interloan for next generation product

• Business knowledge only needed to reside within Te Puna

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Impacts for the business staff

• Senior Application Support

• Te Puna Customer Support Consultant

• Te Puna staff

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Preparation for Go Live

• Initial planning

• Subject Matter Expert Group

• Testing

• Weekly conference calls

• Training

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Training

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Libraries

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Te Puna Interloan now Great service. We are enjoying the new Te Puna.

Well done on a very smooth migration and upgrade.

It is so wonderful to know you can get the support you need so quickly. I really appreciate your help.

Your ready availability for support is wonderful – extremely reassuring.

VDX a great service

Te Puna Interloan is more reliable now

Thank you for achieving a good result for us. I appreciate that.

Once again, thank you. You've saved me considerable angst - my blood pressure appreciates this.

Department of Internal Affairs