the 10 pillars of nucloud's culture
TRANSCRIPT
nuCloud CultureRevised: January 2013
2 Cog Hill DriveSimpsonville, SC 29681
1. Personal Accountability
We hate micromanaging but equally hate when someone says they will do something and don’t. We want to empower our employees to make decisions on their own. We believe personal accountability is the single most important element to “get shit done” and create successful employees. We believe this single characteristic goes at the top of our list because it sprinkles its way into the rest. At nuCloud you are responsible for your decisions/actions and we encourage that!
2. Customer Service
We believe in the Golden Rule, one should treat others as one would like others to treat oneself. The biggest driver of success is more than pleasing a customer, it is making them successful and sharing in that joyful experience! We do the right thing simply because it is the right thing to do, no questions asked. Because we are based on a recurring revenuemodel we also financially benefitfrom happy and successfulcustomers who want to stay withus forever.
3. Transparency
We could easily substitute communication into this slot but we feel that transparency is a stronger form of the same concept. This doesn’t mean that we go out of our way to show our dirty laundry, but we will openly share what we feel is appropriate. You see, not only do we want to solve your problem but we want to be open and honest with you if there is a better way to do it.
4. Humble
Stay grounded. Everyone is responsible and available. Nobody is too good to do
anything.
5. Marketer
We believe in inbound marketing. We believe that everyone is a public face of the company in all their interactions. Since
you represent the company, you are marketing the company. As a policy of interacting publically, don’t do anything stupid!
6. Financially Conservative
We don’t like wasting money. The more we waste the less that goes into our own pockets. This doesn’t mean that we don’t believe in extra spending to celebrate our shared successes though.
7. Scale
How can we do more with less? Does this effort scale? Relationships and customer service never scale, so this is something that we will constantly battle with other values. We should be open and admit our struggle between the two.
8. Long-Term Value
It doesn’t matter if it’s the harder thing to do, if something is the right thing to do over the long term then we do that. We think about how our
actions don’t just have impacts today but over the long run.
9. Change
We acknowledge that there is always a better way to do anything and are always looking for that better way. This might include changing the way we do things but hopefully not changing our core values. We realize this can conflict with our long-term view from time to time.
10. Have Fun
We believe that work should be fun. We realize that every second of every day isn’t going to be the greatest, but overall we want to be happy and enjoy what we do. We believe a large part of this is actively enjoying ourselves and our time at work.
