Sponsored by the

PRESENTED BY

Renae and John Walker

(OS1)®

USERS SYMPOSIUM 2011Outstanding Cleaning Worker

MEDAL PRESENTATIONS

The 10th Annual

(OS1) ® – “The Number One Cleaning Operat ing System in the Wor ld!”

Outstanding Cleaning Workers • 2011Mirella Ruiz Page 2GMI Building Services, Inc.Genoptix

Lowell Penrod Page 3Granite School DistrictGranite High School

Sergio Martinez-Morales Page 4KBM Facility SolutionsBiogen IDEC

Cynthia Hawkins Page 5Michigan State UniversityFood Science Building

Adam Normandin Page 6Michigan State UniversityAgriculture Hall

Erick McNeil Page 7Mt. San Antonio CollegeBuilding 61 Math and Science

Armando Torres Page 8Mt. San Antonio CollegeBuilding 61 Math and Science

Jeff Hawkins Page 9Provo City School DistrictDixon Middle School

Taylor Campbell Page 11Provo City School DistrictDixon Middle School

Jenny Carlson Page 12Provo City School DistrictDixon Middle School

Eric Heaton Page 13Provo City School DistrictDixon Middle School

Nancy Hopkins Page 14Provo City School DistrictDixon Middle School

Cami Speirs Page 15Provo City School DistrictDixon Middle School

Rosanna Ungerman Page 16Provo City School DistrictDixon Middle School

Doris Adams Page 17Rappahannock Goodwill IndustriesFBI Quantico Campus LAB Building

Larry Barlow Page 18Rappahannock Goodwill IndustriesFBI Quantico Complex – Bldg. #6

Julia Garner Page 19Sandia National LaboratoriesSandia

Denise Enzenaur Page 20University of MichiganNorth Campus Dow Building

Rich Rigel Page 21University of MichiganChemistry Building

Samantha Gabriel Page 22Wake Forest UniversityCarswell Hall

Johnny Moss Page 23Wake Forest UniversityCarswell Hall

Alphonso McCandies Page 24Wake Forest UniversityWorrell Professional Center

Carroll Jernigan Page 25Wake Forest UniversityBenson University Center/Olin Hall

Earnest Priddy Page 26Wake Forest UniversityZ. Smith Reynolds Library

Lasandra Kelly Page 27Wake Forest UniversityCalloway Center

Leron Harrell Page 28Wake Forest UniversityBenson University Center/Olin Hall

Mirella Ruiz�

GMI Building Services,

Inc.

�Genoptix

Mirella joined GMI in 2008. She has always worked to make (OS1) successfulin her building.

In 2010, she was promoted as a site lead in Genoptix. She has great atti-tude, very positive and dynamic.

Mirella is an excellent lead, always available to help her coworkers. Mirellarepresents GMI’s Core Values: Professional Image, great communication,technical proficiency, good decision making, trust and mutual respect withcustomers and GMI employees. All those reasons make GMI very proud ofhaving employees so dedicated and responsible like her.

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Lowell Penrod�

Granite School District

�Granite High School

Lowell’s dedicated to creating an education-based career path for custo-dians. See the attached article and interview and watch the YouTube videoon the CITG website.

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KBM Facility Solutions, headquartered in San Diego, California announced today that SergioMartinez-Morales has been selected as their Outstanding Cleaning Worker of the Year for 2010.Sergio is a member of the staff that provides services at Biogen IDEC’s facility in San Diego, Califor-nia. He began working with KBM in 2002 and has held several positions as he has grown with thecompany. He has been recognized on several previous occasions by both KBM and their custom-ers for his outstanding dedication and professionalism.

“He is a great worker and team player”, reported his manager Conrado Ortiz. “He always looksand acts professional and is very responsive to the needs of fellow employees and customers.One of the outstanding things about Sergio is he is always wanting to learn more. He continuallyasks questions on how we can make things better. He is representative of what the cleaningindustry should be.”

Among the criteria for selection employees must display a commitment to professional pride andcare; be self motivated and accountable; demonstrate a positive; conscientious and consider-ate attitude toward customers, fellow employees and others and provide continual outstandingperformance of any kind within the performance of job duties.

Sergio has witnessed, first hand, the positive effects that running a solid (OS1) program can havenot just on building cleanliness, but on the lives of those that work and visit the facility each dayand most importantly those workers that provide services of a professional that Cleans for Health.

Sergio commented that he is most thankful for the recognition but feels that all of his team matesshould be recognized as well for working hard every day to provide a clean safe environment.

Sergio Martinez-Morales

�KBM Facility Solutions

�Biogen IDEC

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Cynthia Hawkins�

Michigan State

University

�Food Science

Building

Cindy was the group leader of MSU’s (OS1) Pilot building. Cindy has beenan outstanding early volunteer for (OS1) at MSU and transmitted her learn-ing to other buildings through moving with the expansion.

Adam was one of the pioneer custodians for (OS1) at MSU. Adam was anearly volunteer and has transmitted his success to other buildings throughtraining and mentoring.

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AdamNormandin

�Michigan State

University

�Agriculture Hall

Erick McNeil�

Mt. San Antonio

College

�Building 61 Math

and Science

Erick was a member of our second (OS1) team at Mt. SAC in building 61Math and Science. Erick embraced the opportunity to make (OS1) a suc-cess at Mt. SAC. His positive attitude and willingness to follow the processbrought great success to this second team. Erick proved with hard work anddedication a difference can be made. As Erick continued to work hard hisleadership skills came to light and proved that he was ready for a new chal-lenge. Erick was promoted to Lead Custodian and has earned the respectof his peers and of the Management team at Mt. SAC. It is an honor for us atMt. San Antonio College to present Erick McNeil with an Outstanding Clean-ing Worker Award for 2011.

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Armando Torres�

Mt. San Antonio

College

�Building 61 Math

and Science

Armando is a veteran janitor at Mt. SAC, but was willing and able to openhis mind, receive new training, and begin to clean and no longer pollute.Armando took a very positive attitude into building 61, Math and Scienceat Mt. SAC and made a true (OS1) success story. With his help this buildingreceived our first 80% audit score and proved that we are moving forward ina positive way at Mt. SAC. Armando is respected by his peers and is able toassist new ( OS1) workers, with training and fine tuning in other buildings. Hishard work and dedication has earned Armando Torres the honor of receiv-ing the Outstanding Cleaning Worker Award for 2011. CongratulationsArmando keep up the great work.

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Jeff Hawkins�

Provo City

School District

�Dixon Middle

School

A year-and-a-half ago Jeff Hawkins willingly left his post at a “new” elemen-tary school for an unknown journey into the (OS1) world. Until this time, Jeffwas first and only head custodian at the 9 year-old Spring Creek ElementarySchool nestled in the foot hills of beautiful southeast Provo. During his time atSpring Creek, Jeff deservingly acquired the reputation of being one of ProvoSchool District’s best and most conscientious custodians, and his buildingone of the cleanest and best maintained.

So why would Jeff want to jump ship on his little haven to enter a foreignjourney into the unknown (OS1) world? Jeff began as an assistant custodianat the high school level and through his dedication and professionalism waseventually promoted to the coveted position as head custodian of a brand-new building. But with all this, there has always been one thing lacking inJeff’s mind – respect. Jeff considers his chosen profession to be a very im-portant one; one that deserves much more respect than it has ever seemedto get. So, from the first time in Jeff’s career, his introduction to ManageMen,(OS1) and the idea that there was an organization dedicated to the con-cept of professionalism and respect for janitors and custodians, his interestwas peaked.

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Little did Jeff know, however, that when he volunteered for the (OS1) pilotprogram, that he would be moved from his pristinely maintained school tothe district’s oldest and “worst” school. In fact, when his fellow custodiansheard he was moving to Dixon many of them asked what he “did to de-serve to getting moved to Dixon!”

The task of trying to pilot (OS1) in a building of this condition was not only adaunting task for Jeff, but was a serious concern for even the most sea-soned (OS1)ers themselves – the ManageMen team! But with absolute re-solve and determination to prove (OS1) could be successful under even themost challenging circumstances, Jeff and his team had less than 2 weeks inwhich to “set up shop,” hold Boot Camp and begin. It was anything buteasy. But after 9 months of hard work, working and reworking job cards, andconstant encouragement from ManageMen to Jeff, and from Jeff to hiscustodial team, Dixon Middle School went from a Baseline Audit of only 6%to an impressive Progress Audit of 80%! Of greater value to Jeff, however,than the accolades of a great audit score are the many unsolicited com-ments and letters from faculty and staff about the cleanliness of the school.One such letter and compliment was published in a recent volume of theCleaning Gazette.

Jeff Hawkins is one of my heroes. I believe he has truly demonstrated hisworthiness of being considered the Outstanding Cleaning Worker not onlyin the Provo School District, but in the (OS1) world as well. I highly commendand recommend him as an individual who is redefining the custodial field asthe respectable and worthy profession it is.

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Taylor was hired at Dixon in August of 2010. Taylor is an extremely importantmember of the team. Taylor has always been willing to go the extra mileand help with any out of the ordinary tasks asked of him. Taylor truly exem-plifies the Janitor University philosophy of “exceeding expectations.”

TaylorCampbell

�Provo City

School District

�Dixon Middle

School

Jenny is now in her 4th year of employment at Dixon. She is also a “carryover” from the “old traditional cleaning program.” Jenny is very detail ori-ented and is unwavering in her commitment to the (OS1) process. She trulyis a valued team member.

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JennyCarlson

�Provo City

School District

�Dixon Middle

School

Eric was hired in October of 2010. Eric has had the disadvantage of beingour only worker who was hired without attending a boot camp. Despite this,he has excelled with the (OS1) program and impressed the auditors on ourprogress audit with his knowledge of the program. Eric is a real asset to thesuccess of the (OS1) program at Dixon.

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Eric Heaton�

Provo City

School District

�Dixon Middle

School

Nancy was hired in August of 2010. Nancy’s pleasant and bubbly personal-ity is a real morale booster for the whole team. She always has a smile on herface and has helped with the success of the (OS1) program at Dixon.

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NancyHopkins

�Provo City

School District

�Dixon Middle

School

Cami has been employed at Dixon for 2 years. A “carry over” employeefrom the “old traditional cleaning program,” her natural leadership skills andher commitment to excellence have been instrumental in the success ofour (OS1) program.

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Cami Speirs�

Provo City

School District

�Dixon Middle

School

Mrs. Ungerman was the principal at Dixon Middle school during the (OS1)pilot. From the beginning of learning about the program, she was very inter-ested in bringing the pilot to Dixon and has been very supportive in the teamsefforts to create significant change in the way the school looks and feelswith respect to the custodial efforts.

Mrs. Ungerman has recently accepted a new position beginning this com-ing school year at one of the district’s three high schools. In accepting thisposition, she commented to the Superintendent that she would accept thenew position so long as she “could take the (OS1) cleaning program withher to the new school.” As the Director of Facilities for the District, I am ex-cited for the opportunity to work with Mrs. Ungerman in transforming yetanother one of our schools into an (OS1) Clean facility. Mrs. Ungerman hasbeen and will continue to be an integral member of the (OS1) team in trans-forming our schools into healthy, clean environments that enhance the edu-cation of Provo’s K-12 students.

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RosannaUngerman

�Provo City

School District

�Dixon Middle

School

Doris has become a model (OS1) employee in a very short time. She notonly does everything required of her, she helps others succeed in their daily(OS1) duties. Even though training is not part of her job description, Doristakes the time show others the correct way to complete their (OS1) tasks. Inaddition, she is always open to approved changes within the (OS1) process,never questioning why, but instead learning and moving forward. She is awonderful role model.

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Doris Adams�

Rappahannock

Goodwill Industries

�FBI Quantico Campus

LAB Building

Larry has been a janitor with RGI since 1997. When we transitioned to the(OS1) process in his building about three years ago, Larry worked hard tomake certain he was following the new process correctly. Today, he helpsothers follow proper procedures and reports those who do not to his Trainer.Larry is a perfect example of how the (OS1) process helps employees whowork for RGI.

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Larry Barlow�

Rappahannock

Goodwill Industries

�FBI Quantico Complex

– Bldg. #6

Julia Garner was nominated by our Custodial Grade 4 Leads and confirmedby the Management Team as cleaning worker of the year for Sandia Na-tional Laboratories for 2011. Julia has distinguished herself as one who canalways be depended on. Julia has always been a team player on everyteam she has been assigned to. Throughout the years, Julia has been agreat role model for new employees assigned to her team. Her work ethic,dedication and leadership skills are exceptional. Julia has always had a “cando” attitude and goes above and beyond expectations of her. Julia hasreceived many recognition letters from customers in her buildings. She re-cently was nominated for a corporate employee recognition award. Juliahas been a part of the (OS1) audits on her team and assists her team eachyear with her extensive knowledge of the (OS1) processes. Julia has ac-quired the reputation of being the “energetic worker” around her peers.Julia continuously exceeds the Management Teams expectations as a clean-ing worker. Julia’s Peers have always had the utmost regard and respect forher. Her peers will tell you that Julia is one of the most honest and loyal peopleyou will ever meet. Julia’s reputation is highly commendable throughoutthe laboratories. Julia has a charming, positive and pleasant personality.She truly is an asset to Sandia National Laboratories Custodial Services Team.

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Julia Garner�

Sandia National

Laboratories

�Sandia

Denise Enzenaur works for Plant Building & Ground Services and was up forthe challenge of( OS1). She was instrumental in helping lead the Dow Teamto become successful in doing (OS1). It is her work ethic and leadershipability that has made the North Campus Dow Team grow to become aexcellent team. Denise is well respected by her team members and hersupervisor Joann Currier. Denise is known as the Tom Shirley Queen to ourdepartment. She witnessed the effects of proper cleaning can have oneveryone. What Denise loves best about her job is the outcome and help-ing other people.

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DeniseEnzenaur

�University of Michigan

�North Campus

Dow Building

Rich Rigel joined the Chemistry team last year and has helped lead them tobecome an (OS1) great team. Rich’s efforts go above and beyond the callof duty. He set a high standard on making sure (OS1) work’s in building. Thisprovided the other workers with something to strive for as no one likes to beleft behind. Rich displays commitment to the (OS1) program and is self mo-tivated. He has volunteered to help the trainers when they are doing bootcamp. He demonstrates a positive attitude towards customers and fellowemployees. What he likes about the (OS1) program is that it emphasizesteamwork and provides ongoing training.

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Rich Rigel�

University of Michigan

�Chemistry Building

Samantha came to 3rd shift (OS1) from day shift at Wake Forest University in2010. She has worked in Carswell Hall since then, except when we asked heto fill in for an absent worker in Benson University Center for that building’saudit. Samantha has submitted more request forms for maintenance re-lated issues than any other custodian at WFU, and with her team mate inCarswell Hall (who happens to be her father) have submitted more requestforms than anyone else. Thanks Samantha for making your building bothclean and well maintained.

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SamanthaGabriel

�Wake Forest

University

�Carswell Hall

Johnny came to 3rd shift (OS1) from day shift at Wake Forest University in2010. He has been in Carswell Hall since then and rapidly turned the build-ing from being one of the dirtiest, to one of the cleanest on campus. Johnnyis one of the two custodians at WFU who submit more request forms formaintenance related issues than anyone else. Thanks Johnny, for makingyour building one of the best maintained as well as the cleanest!

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Johnny Moss�

Wake Forest

University

�Carswell Hall

Alphonso received an honorable mention in our recent audit of the WorrellProfessional Center, for his upbeat attitude and eagerness to demonstratehis (OS1) knowledge. The building scored 80 percent for Green-Seal Certifi-cation, and we owe a lot to Alphonso for his leadership and dedication.

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AlphonsoMcCandies

�Wake Forest

University

�Worrell Professional

Center

Carroll was our go-to guy in the Manchester Athletic Center on campusand was a favorite of the sports coaches because of how he kept the weightroom and football locker rooms. Even so I wanted him as an (OS1) custo-dian and asked him to be a part of the Benson University Center/Olin Hallteam. He is a great team player and outstanding peer mentor.

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CarrollJernigan

�Wake Forest

University

�Benson University

Center/Olin Hall

Earnest has been with Wake Forest University for about 12 years on day shift.He came to 3rd shift (OS1) for the Tribble Hall conversion in 2010. He hasdemonstrated great spirit and been a real team player. I asked Earnest if hewould join the team that was put together for the (OS1) conversion of themain campus library, so that they would have some experience on the team.The Team Leader has said that she wouldn’t have wanted to have beenwithout Earnest for the conversion process.

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Earnest Priddy�

Wake Forest

University

�Z. Smith Reynolds

Library

Lasandra came to 3rd shift (OS1) from day shift at Wake Forest University.She was a little skeptical at first about the training and the new system.Lasandra asks a lot of questions, so I’m very glad that (OS1) has the answers.Lasandra has been an absolutely dependable addition to our original (OS1)Pilot Team in the Calloway Center. She has a great spirit, and a “Let’s get toit,” attitude.

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Lasandra Kelly�

Wake Forest

University

�Calloway Center

Leron was hired as a custodian for the Tribble Hall (OS1) conversion in 2010.Since then he has distinguished himself as diligent and dependable, and hehas recently earned a promotion to Team Leader for the Benson UniversityCenter/Olin Hall team. He has quickly adapted to the role of leader, and israpidly mastering the Team Checklist and Monthly Usage Report. ThanksLeron for all your hard work and dedication.

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Leron Harrell�

Wake Forest

University

�Benson University

Center/Olin Hall

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(OS1)®

USERS SYMPOSIUM 2011Outstanding Cleaning Worker

MEDAL PRESENTATIONS

The 10th Annual