the 2010 acm conference on computer supported cooperative...

The 2010 ACM Conference on

Computer Supported Cooperative Work

Conference Program

February 6-10, 2010Savannah Marriott RiverfrontSavannah, Georgia, USA

Welcome to the 2010 ACM Conference on Computer Supported Cooperative WorkFrom the Conference Co-Chairs

Welcome to CSCW 2010! This conference will be a place to hear about the latest in CSCW research, an opportunity to learn new things, and a chance to connect with friends in the community.

We are pleased to see such a strong and diverse program at this year’s conference. We have a mix of research areas represented – some that are traditionally part of our community, and several that have not been frequently seen at CSCW. There are sessions to suit every taste: from collaborative software development, healthcare, and groupware technologies, to studies of Wikipedia, family communications, games, and volunteering. We are particularly interested in a new kind of forum at the conference this year – the ‘CSCW Horizon’ – which will present novel and challenging ideas, and will do so in a more interactive fashion than standard paper sessions. The program is an exciting and topical mix of cutting-edge research and thought in CSCW.

A major change for CSCW beginning this year is our move from being an biennial to an annual conference. This has meant a change in the time of the conference (from November to February), and subsequent changes in all of our normal deadlines and procedures. Despite these changes, the community has responded with enormous enthusiasm, and we look forward to the future of yearly meetings under the ACM CSCW banner.

A conference the size of CSCW requires a huge amount of planning. There is a large team behind the scenes carrying out this work: thirty-four chairs have been organizing venues, deadlines, reviews, and logistics for more than a year and a half. The success of the 2010 conference is due to the tireless efforts of the chairs, the paper reviewers, and the student volunteers, and we deeply appreciate their commitment and dedication. In the coming months, when you are asked to serve the community in one of these roles, we hope you will seize the opportunity to contribute to the continued success of the CSCW conference.

We hope you enjoy your experience at CSCW 2010!

Kori Inkpen, Microsoft Research Carl Gutwin, University of Saskatchewan

Contents

Welcome .......................................................................................................................................... 2

Table of Contents ....................................................................................................................... 3

Supporters ...................................................................................................................................... 4

General Information ................................................................................................................ 5

Conference at a Glance ......................................................................................................... 6

ACM and SIGCHI ......................................................................................................................... 8

CSCW Awards and Special Events ................................................................................. 9

Venue Information ................................................................................................................. 11

Saturday Workshops ............................................................................................................. 11

Sunday Workshops ................................................................................................................ 12

Sunday Doctoral Colloquium ........................................................................................ 14

Technical Program | Monday .......................................................................................... 15

Technical Program | Tuesday .......................................................................................... 24

Technical Program | Wednesday .................................................................................. 31

Reviewers ..................................................................................................................................... 36

Savannah ...................................................................................................................................... 39

Maps ............................................................................................................................ Back Cover

4 The 2010 ACM Conference on Computer Supported Cooperative Work

SupportersCSCW is especially grateful for the sponsorship of the following organizations. Their support extends the number of people who can afford to participate in CSCW, including the vital participation of students inthe field. We appreciate not only this support but also the active participation of these organizations in the conference planning and technical program.

Sponsor

Champions

Benefactors

Contributor

Friends

Conference Co-Chairs:Kori Inkpen, Microsoft Research, USACarl Gutwin, University of Saskatchewan, CanadaTechnical Program Chair:John C. Tang, Microsoft Research, USAPapers and Notes Co-Chairs:Steve Whittaker, University of Sheffield, UKElizabeth F. Churchill, Yahoo! Research, USATreasurer:Stephen Hayne, Colorado State University, USAPanels Chair:Judith Olson, University of California, Irvine, USAWorkshops Co-Chairs:Kenton O’Hara, CSIRO, AustraliaDavid Pinelle, University of Saskatchewan, CanadaGilly Leshed, Cornell University, USAVideos Co-Chairs:Hideaki Kuzuoka, University of Tsukuba, JapanCliff Lampe, Michigan State University, USAInteractive Posters Co-Chairs:Regan Mandryk, University of Saskatchewan, CanadaDarren Gergle, Northwestern University, USA

Demonstrations Co-Chairs:Jeremy Birnholtz, Cornell University, USALuigina Ciolfi, University of Limerick, IrelandDoctoral Colloquium Co-Chairs:Tom Rodden, University of Nottingham, UKGillian Hayes, University of California, Irvine, USACSCW Horizon Co-Chairs:Li-Te Cheng, IBM Research, USALouise Barkhuus, University of California, San Diego, USAMadness Chair:Shaowen Bardzell, Indiana University, USAAwards Chair:Pamela Hinds, Stanford University, USAPublications Co-Chairs:Danyel Fisher, Microsoft Research, USAPetra Isenberg, University of Calgary, CanadaAleksandra Sarcevic, Rutgers University, USAPublicity Co-Chairs:Scott Counts, Microsoft Research, USATom Gross, Bauhaus-University Weimar, GermanyIndustry Liaison Co-Chairs:Bo Begole, PARC, USASteven Poltrock, Boeing, USA

A/V and Computing Co-Chairs:Brian Meyers, Microsoft Research, USASasa Junuzovic, University of North Carolina at Chapel Hill, USAStudent Volunteers Co-Chairs:Ilaria Liccardi, University of Southampton, UKGary Hsieh, Carnegie Mellon University, USAGraphic Designer and Webmaster:Kurt Luther, Georgia Institute of Technology, USA Associate Chairs:Mark Ackerman, University of Michigan, USADaniel Avrahami, Intel Research, USAJakob E. Bardram, IT University of Copenhagen, DenmarkJeffrey Bardzell, Indiana University, USAShaowen Bardzell, Indiana University, USALouise Barkhuus, University of California, San Diego, USAMichel Beaudouin-Lafon, University of Paris, FranceOlav Bertelsen, Aarhus University, DenmarkJeanette Blomberg, IBM Research, USABarry Brown, University of California, San Diego, USADan Cosley, Cornell University, USA

Giorgio De Michelis, University of Milano-Bicocca, ItalyAnind Dey, Carnegie Mellon University, USADanyel Fisher, Microsoft Research, USASusan R. Fussell, Cornell University, USADarren Gergle, Northwestern University, USATom Gross, Bauhaus-University Weimar, GermanyJeffrey T. Hancock, Cornell University, USAJim Herbsleb, Carnegie Mellon University, USAOskar Juhlin, Stockholm University, SwedenJoseph ‘Jofish’ Kaye, Nokia Research Center, USADavid Kirk, University of Nottingham, UKHideaki Kuzuoka, University of Tsukuba, JapanCliff Lampe, Michigan State University, USALiz Lawley, Rochester Institute of Technology, USAWendy Mackay, INRIA, FranceGloria Mark, University of California, Irvine, USADavid Millen, IBM Research, USAMeredith Ringel Morris, Microsoft Research, USAMor Naaman, Rutgers University, USALes Nelson, PARC, USAMark W. Newman, University of Michigan, USA

Gary Olson, University of California, Irvine, USAJudith Olson, University of California, Irvine, USAAntti Oulasvirta, Helsinki Institute for Information Technology, FinlandDave Randall, Manchester Metropolitan University, UKMadhu C. Reddy, The Pennsylvania State University, USATom Rodden, University of Nottingham, UKCarla Simone, University of Milano-Bicocca, ItalySun Chengzheng, Nanyang Technological University, SingaporeMichael Twidale, University of Illinois at Urbana-Champaign, USAGina Venolia, Microsoft Research, USALeon Watts, University of Bath, UKChen Zhao, Microsoft Research, China Awards Committee:Susan R. Fussell, Cornell University, USAHideaki Kuzuoka, University of Tsukuba, JapanDavid Millen, IBM Research, USAMeredith Ringel Morris, Microsoft Research, USATom Rodden, University of Nottingham, UK

Conference Program 5

General Information The CSCW conference exists due to the hard work of hundreds of volunteers, especially those who review the numerous contributions we receive. We acknowledge the contributions of the CSCW 2010 reviewers and committees. The CSCW community appreciates your contribution to the conference and to the field. Conference Committee


Conerence at a GlanceSaturday all day Sunday all day Monday Tuesday Wednesday

(09:00-18:00) (09:00-18:00) Time Location Event Time Location Event Time Location Event

WorkshopsW1, W4, W6

Doctoral Colloquium & Workshops

W7, W8, W10, W11, W12

09:00-10:30 Savannah A

Conference Welcome

09:00-10:30

Savannah B Wikipedia as a Collaboration Culture

09:00-10:30

Savannah B Crossing Cultures

Savannah C Wish You Were Here: Communication in Families Savannah C All in the Family:

Living and Playing TogetherOpening Keynote

by Clay Shirky Savannah D+E Groupware Technologies Savannah D+E Videos

10:30-11:00 Foyer Coffee Break (sponsored by IBM Research) 10:30-11:00 Savannah A Coffee Break

(sponsored by Microsoft Research) 10:30-11:00 Savannah A Coffee Break

11:00-12:00 Savannah A CSCW 2010 Madness 11:00-12:00

Savannah B Me, Us and Them: Affilliation, Reputation and Social Media Use

11:00-12:30

Savannah B What’s That?: Collaborative Visual Sense-making

Savannah C Social Software Engineering Savannah C Communication Technologies for Social Inclusion

Savannah D+E Special Session: Reflecting on the DARPA Red Balloon Challenge Savannah D+E CSCW Horizon: New Horizons

with Massive Data

12:00-14:30 Lunch Break 12:00-14:30 Lunch Break 12:30-15:00 Lunch Break

14:30-16:00

Savannah B Won’t Get Fooled Again: Honesty and Trust Online

14:30-16:00

Savannah B Participating Online


Conference Farewell

Savannah C He Said She Said: Analyzing Interaction Patterns Savannah C Collaboration in Place

Savannah D+E Panel: What’s Up with Culture? Savannah D+E CSCW Horizon: Questions for CSCWClosing Keynote

by Mizuko Ito16:00-16:30 Savannah A Coffee Break

(sponsored by IBM Research) 16:00-16:30 Savannah A Coffee Break (sponsored by Microsoft Research)

16:30-18:00

Savannah B Helping Hands: Communities and Volunteers

16:30-18:00

Savannah B A Bug’s Life: Collaborative Debugging

Savannah C Meeting in the Middle Savannah C Everyday Healthcare

Savannah D+EPanel: Tapping the Social Web

for CSCW Research: Terms of Service, Ethics, and Bias

Savannah D+E Panel: Get Off My e-Lawn: Mulching Youth and Technology

18:00-19:00 Savannah D+E CSCW Town Hall Meeting 19:00-22:00 Charles Morris Center Conference Banquet (sponsored by Nokia)

19:00-21:30 Atrium + Riverwalk Demonstrations and Interactive Posters Reception


Saturday all day Sunday all day Monday Tuesday Wednesday

(09:00-18:00) (09:00-18:00) Time Location Event Time Location Event Time Location Event

WorkshopsW1, W4, W6

Doctoral Colloquium & Workshops

W7, W8, W10, W11, W12


Conference Welcome

09:00-10:30


09:00-10:30


Savannah C Wish You Were Here: Communication in Families Savannah C All in the Family:

Living and Playing TogetherOpening Keynote

by Clay Shirky Savannah D+E Groupware Technologies Savannah D+E Videos

10:30-11:00 Foyer Coffee Break (sponsored by IBM Research) 10:30-11:00 Savannah A Coffee Break

(sponsored by Microsoft Research) 10:30-11:00 Savannah A Coffee Break

11:00-12:00 Savannah A CSCW 2010 Madness 11:00-12:00


11:00-12:30


Savannah C Social Software Engineering Savannah C Communication Technologies for Social Inclusion

Savannah D+E Special Session: Reflecting on the DARPA Red Balloon Challenge Savannah D+E CSCW Horizon: New Horizons

with Massive Data

12:00-14:30 Lunch Break 12:00-14:30 Lunch Break 12:30-15:00 Lunch Break

14:30-16:00


14:30-16:00



Conference Farewell

Savannah C He Said She Said: Analyzing Interaction Patterns Savannah C Collaboration in Place

Savannah D+E Panel: What’s Up with Culture? Savannah D+E CSCW Horizon: Questions for CSCWClosing Keynote

by Mizuko Ito16:00-16:30 Savannah A Coffee Break

(sponsored by IBM Research) 16:00-16:30 Savannah A Coffee Break (sponsored by Microsoft Research)

16:30-18:00


16:30-18:00


Savannah C Meeting in the Middle Savannah C Everyday Healthcare

Savannah D+EPanel: Tapping the Social Web

for CSCW Research: Terms of Service, Ethics, and Bias


18:00-19:00 Savannah D+E CSCW Town Hall Meeting 19:00-22:00 Charles Morris Center Conference Banquet (sponsored by Nokia)



ACM and SIGCHI

CSCW 2010 is sponsored by ACM’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI). ACM, the Association for Computing Machinery, is an educational and scientific society uniting the world’s computing educators, researchers, and professionals to inspire dialogue, share resources, and address the field’s challenges. Visit www.acm.org for more information about the ACM.

SIGCHI is the premier international society for professionals, academics, and students who are interested in human technology and human-computer interaction (HCI). SIGCHI provides a forum for the discussion of all aspects of HCI through conferences, including the flagship CHI conference, publications, web sites, email discussion groups, courses, workshops, outreach and other services. Members can also be involved in HCI-related activities with others in their region through local SIGCHI chapters. Visit www.sigchi.org to learn more about SIGCHI.

CSCW Conference Policies

Blogging, Tweeting, Photograph and Slide Sharing

CSCW encourages conference participants to blog and tweet CSCW while at the event. Please add the category or keyword “CSCW 2010” to your blog entries and tweets so that others may easily find them. We also encourage sharing your photographs of the conference via your selected online photo service. Again, please add the tag “CSCW 2010” to your photos. Similarly, we encourage conference presenters to upload slides of their presentations to an online slideshare service using the tag “CSCW 2010”.

Accompanying Person Registration

CSCW 2010 welcomes accompanying persons including children at the conference. Partners, spouses, and significant others may purchase an “accompanying person” pass to gain access to all public social functions, the exhibits, interactivity, and breaks in the commons, but not technical sessions. Infants are welcome in sessions and at social activities provided they are not a distraction to the other attendees. Children between the ages of 1 and 18 may attend social activities by purchasing a “accompanying person” pass, again providing they are not a distraction to the other attendees.

Additional tickets for the conference banquet alone, not including other conference events, exhibits, breaks and meals, may be purchased at the CSCW Registration Desk.

See “Making SIGCHI Conferences ‘Family-Friendly’” in the October 2007 SIGCHI Bulletin for more details about this policy.

Recording Prohibited

The use of any type of audio or video recording device is not permitted during any part of the conference. The use of still cameras is permissible. However, reprinting photographs in print or electronic publications is prohibited without the written permission of the people photographed.

Special Events are open to all registered conference participants and those who hold an accompanying person registration.

CSCW Town Hall Meeting Monday 18:00-19:00 Location: Savannah D+E

The CSCW Town Hall Meeting is a time dedicated for the CSCW steering committee to interact with members of the CSCW community who will attend CSCW 2010, harnessing their interests, and addressing their concerns about future directions of the CSCW conference. At this meeting, the process for identifying new members of the CSCW steering committee will be discussed with attendees.

Demonstrations and Interactive Posters Reception Sponsored by Smart Technologies Monday 19:00-21:30 Location: Atrium + Riverwalk

Come to this reception for the chance to interact directly with researchers and practitioners who are presenting demonstrations and results of cutting edge ideas in collaborative systems and research. In addition, our sponsors will be showing off their latest technology and ideas. The event will include reception-style buffet food. A cash bar will be available.

Special Session: Reflecting on the DARPA Red Balloon Challenge Tuesday 11:00-12:00 Location: Savannah D+E

To mark the 40th anniversary of the Internet, the DARPA Network Challenge explored the roles the Internet and social networking play in solving broad-scope, time-critical problems. Teams had to find 10 moored red weather balloons deployed at undisclosed locations across the continental United States. A team from MIT located all 10 balloons in less than 9 hours. In this special session, participants in the competition (including an MIT team member) will reflect on what the CSCW research community can learn from this timely CSCW event.

CSCW Horizon

Tuesday 14:30-16:00 | Wednesday 11:00-12:30 Location: Savannah D+E

CSCW Horizon is the new alternative venue for our community - a place for creative, unorthodox and inspirational contributions that can range from essays, films, and design mockups to technology explorations, interactive demonstrations, and theatre. The tone of Horizon presentations can be academic, fun, speculative, or critical. They will help advance the CSCW community by provoking


CSCW 2010 Special Events

Best of CSCW Awards

Congratulations to award winners and nominees for their outstanding contributions to CSCW 2010 and to our field! The SIGCHI “Best of CSCW” awards honor exceptional submissions to SIGCHI sponsored conferences. The CSCW Papers and Notes committee nominated up to 5% of the submissions as Award Nominees. A separate awards committee then chose no more than 2% of the total submissions to receive a “Best” designation.

Look for these two icons next to the papers and notes that have been designated for an award.

CSCW 2010 Best Paper or Note, Awarded by SIGCHI

CSCW 2010 Honorable Mention Paper or Note, Awarded by SIGCHI

debate, predicting beyond the research horizon, or revealing unresolved issues in the field. These non-archival works provide conference attendees with a fresh look at our discipline. Be sure to check out this new part of the CSCW conference.

Conference Banquet Sponsored by Nokia | Tuesday 19:00-22:00 Location: Charles Morris Center, 10 East Broad Street, Savannah, GA 31401

The CSCW 2010 banquet and reception is located just a few minutes’ walk from the main conference hotel. The Charles Morris Center is a historic 1881 building on a site that was originally an experimental farm for the production of Georgia silk. The Center provides a number of spaces (both indoor and outdoor) for mixing, mingling, and catching up with friends new and old. There will be plenty of food, drink, and entertainment, all served up in true Southern style. Remember your banquet ticket!

Special Video Session Wednesday 9:00-10:30 Location: Savannah D+E

This session will showcase the CSCW 2010 video program and will also bring back a few old favorites from years gone by. Join your host, Cliff Lampe, in a star-studded and popcorn-fuelled ride through CSCW videoland - just in time for awards season!

Integrated Demos | Throughout the Conference Location: Savannah A

Conference attendees are invited to explore these demos that will run throughout the conference.

Sense-Making and Credibility of Health Information on the Social Web: A Multi-Method Study Assessing Tagging and Tag Clouds

http://peptalk.problemshift.com/demo

Laura O’Grady, University of Toronto Lisa Betel, University of Toronto Aviv Shachak, University of Toronto

Explore a tagging feature and a tag cloud searching function in this online message forum that will facilitate collaboration and allow users to better assess the credibility of health content:

Building a Shared Understanding of CSCW 2010: An Integrative Demo Using Saturate

Jonathan Sillito, University of Calgary

Want to learn how to do open coding? Use Saturate (a web application supporting collaborative qualitative analysis) to help analyze the CSCW conference.

“Mate, the Game”

www.matethegame.info

Instigators: Elizabeth F. Churchill (Yahoo! Research)David Malouf (Savannah College of Art and Design) Win Burleson (Arizona State University)

Designers: Ian Oberholtzer, Joanie Jochamowitz, Nam Nguyen, Greg Sims, Ian Ng, Michael Deluise (Savannah College of Art and Design)

Developers: Edison Thomaz (Slife Labs, LLC), David Ayman Shamma (Yahoo! Research)

Ahoy there maties! Document your discovery of Savannah and get all matey with your fellow conference goers while you’re at it. Try our mobile sharing experience, Mate, the Game.


W1: Collective Intelligence in Organizations: Toward a Research Agenda Location: Forsyth

Gregorio Convertino, PARC Antonietta Grasso, Xerox Research Center Europe Joan DiMicco, IBM Research Giorgio De Michelis, University of Milano-Bicocca Ed H. Chi, PARC

A new generation of Web tools is penetrating into organizations after their successful adoption within the consumer domain (e.g., social networking; sharing of photos, videos, tags, or bookmarks;

wiki-based editing). These tools and the collaborative processes that they support on the large scale are often referred to as Collective Intelligence (CI). The workshop will focus on CI tools for collaboration in work-related settings, especially for task forces now increasingly common in industry or government. The workshop is aimed at refining the problem, summarizing pioneer work on CI in general (i.e., exemplars of practices and tools), and ultimately developing a research agenda that specifically addresses the problem of supporting CI among workers in organizations.


Saturday WorkshopsWorkshops provide a valuable opportunity for small communities of people with diverse perspectives to engage in rich one- and two-day discussions about a topic of common interest. Workshop participants are pre-selected based on submitted position papers. Look for the results of workshop activities to be on display as posters during the Demonstrations and Interactive Posters session on Monday evening.

Workshops start at 9:00.

Registration Hours:

Saturday 8:00 – 18:00 Sunday 8:00 – 18:00 Monday 8:00 – 18:00 Tuesday 8:00 – 18:00 Wednesday 8:00 – 12:00

Speaker Ready Room Location: General McIntosh

The Speaker ready room serves as a central check-in point for speakers and session chairs. Appointments will be taken on a first-come, first-served basis, and should be made with the staff person in Speaker Ready Room.

Speaker ready room hours: Saturday 8:00 – 18:30 Sunday 8:00 – 18:30 Monday 8:00 – 18:30 Tuesday 8:00 – 18:30 Wednesday 8:00 – 12:00

Student Volunteers

Student Volunteers are a great source of information about the conference. They help give the conference a friendly, helpful face and work hard to assist during the whole conference. Many are working on their Masters or Ph.D. and some are looking for job or internship opportunities. Please be courteous to them and feel free to ask them questions. You can identify Student Volunteers by their dark red, pirate-themed t-shirts.

Venue Information


W4: Revisiting Research Ethics in the Facebook Era: Challenges in Emerging CSCW Research Location: Oglethorpe A+B

Amy Bruckman, Georgia Institute of Technology Karrie Karahalios, University of Illinois at Urbana-Champaign Robert E. Kraut, Carnegie Mellon University Erika Shehan Poole, Georgia Institute of Technology John C. Thomas, IBM T.J. Watson Research Center Sarita Yardi, Georgia Institute of Technology

New research paradigms in CSCW come with unfore-seen ethical challenges. In particular, online social research tests the boundaries of public observation, third-party disclosure, and anonymization methods. Furthermore, there are differences in norms about what is and is not ethical among various research disciplines studying the Web. This workshop will bring together CSCW researchers who are interested in ethical challenges and best practices for studying the Web. We anticipate this workshop will include a mix of seasoned veterans from industry and academia, HCI/CSCW educators, and newcomers to the field. From this workshop, we will foster the development of a network of researchers who will help shape univer-sity and corporate best practices for online research.

W6: Fun, seriously? Location: Telfair

Li-Te Cheng, IBM T.J. Watson Research Center N. Sadat Shami, IBM T.J. Watson Research Center Mark Blythe, University of York Nathan Bos, Johns Hopkins University

Fun and work are becoming intertwined in employees’ experiences. Whether through serious games, social software, best practices, or corporate culture, fun at work is shaping how workers collaborate with each other. This workshop seeks to bring together a diverse community exploring research related to fun in a work context. Through position papers and interactive discussions, participants will discuss what does it mean to ‘have fun’ in a work context, why fun is important at work, how can fun be communicated through design, and how can fun be measured.

Sunday Workshops Workshops start at 9:00.

W7: New Frontiers in Telepresence Location: Johnson

Gina Venolia, Microsoft Research Kori Inkpen, Microsoft Research Judith Olson, University of California, Irvine David Nguyen, Accenture Labs

Telepresence technology has only begun to scratch the surface of how people establish a sense of shared presence and space among separated members of a group. Attempting to broaden our current, limited conceptions of telepresence may uncover many new opportunities for telepresence innovation. For example, our current conceptions of telepresence meetings are as monolithic events. However, work is often varied and diverse in terms of people, topology, goals, history, relationships, etc. What new design space is defined if telepresence grew to encompass this variety of work? As a second example, telepresence supports what happens during typical meetings or calls. However, interactions among a pair or group of people span days, months, or years. How does the suite of telepresence experiences work together and play out in the long term? This workshop, using a “soapbox madness” approach, will identify major topics that break out of current, limited conceptions of telepresence to spur new technology ideas.

W8: Handovers & Handoffs: Collaborating in Turns Location: Telfair

Nikhil Sharma, University of Michigan Michael Cohen, University of Michigan Brian Hilligoss, University of Michigan Emily Patterson, The Ohio State University

Handoffs and handovers are common domains. They are crucial to effective team performance, but are also considered ripe opportunities for the introduction of errors and inefficiencies. A workshop is proposed to examine the various types of handovers/handoffs,

ways of better supporting handovers/handoffs with technology, and exploring possible benefits of handovers/handoffs. It is expected that the workshop will help advance understanding of handovers/ handoffs as a form of collaboration and will bring relevant collaboration research to bear on the problem of errors in handovers/handoffs.

W10: Collaborative Information Retrieval Location: Pulaski

Meredith Ringel Morris, Microsoft Research Gene Golovchinsky, FX Palo Alto Laboratory, Inc. Jeremy Pickens, FX Palo Alto Laboratory, Inc.

Although most digital information-seeking tools are designed for solo use, studies have shown that groups of many types (e.g., students, families, and knowledge workers) have shared information needs that are not adequately served by status quo technologies. This workshop seeks to bring together researchers with backgrounds in CSCW, social computing, information retrieval, library sciences, and HCI to discuss the research challenges associated with the emerging field of collaborative information seeking. This workshop will serve as an opportunity to make connections with researchers with diverse backgrounds, to learn about participants’ works-in-progress, and to brainstorm on topics of mutual interest, such as developing standardized evaluation tasks for collaborative infor-mation seeking systems and considering how new media such as social networking and microblogging tools can play a role in collaborative information seeking.

W11: The Changing Dynamics of Scientific Collaborations Location: Forsyth

Cecilia Aragon, Lawrence Berkeley National Laboratory Jeffrey Heer, Stanford University Charlotte Lee, University of Washington Claudio Silva, University of Utah

The confluence of two major trends in scientific research is leading to an upheaval in standard scientific practice and collaborative technologies. A new generation of scientists, working in large-scale

collaborations, is repurposing social software for use in collaborative science. Existing social tools such as chat, IM, and FriendFind are being adopted and modified for use as group problem-solving facilities. At the same time, exponentially greater and more complex datasets are being generated at a rate that is challenging the limits of current hardware, software, and human cognitive capability. A concerted effort to create software that will support new scientific practices and handle this data tsunami is redefining the collaboratory and represents a new frontier for computer supported cooperative work. This follow-on event to a similarly themed workshop at CHI 2009 is intended to foster community among researchers and practitioners from multiple disciplines interested in the changing dynamics of scientific collaborations.

W12: CSCW Research in Healthcare: Past, Present, and Future Location: Oglethorpe A+B

Madhu C. Reddy, The Pennsylvania State University Jakob E. Bardram, IT University of Copenhagen Paul Gorman, Oregon Health and Science University

Although many prior CSCW studies and technologies have focused on clinical and hospital settings, the changing nature of healthcare delivery opens a larger space for CSCW research. For instance, the concept of individuals managing their own health information through a Personal Health Record (PHR) raises new questions about collaboration mediated over differing levels of expertise and terminology, as well as across organizational boundaries and professional disciplines. This workshop has three main goals. First, we will explore the contributions that CSCW has made to our understanding of collaboration in the healthcare setting. Second, we will identify challenges to conducting research in the healthcare field. Third, we will develop a research agenda for future research in healthcare. Building on these discussions, participants will be encouraged to submit papers for a special issue of The International Journal of Medical Informatics on Collaboration in Healthcare Settings: The Role of Informatics.


Doctoral Colloquium Mentors

Tom Rodden, University of Nottingham, UK (chair) Gillian Hayes, University of California, Irvine, USA (chair) Geraldine Fitzpatrick, University of Sussex, UK / Vienna University of Technology, Austria Saul Greenberg, University of Calgary, Canada Mark Ackerman, University of Michigan, USA Mary Beth Rosson, The Pennsylvania State University, USA

Doctoral Colloquium Participants

Awareness and Usability Issues in Clinical CSCW Systems Ole Andreas Alsos, Norwegian University of Science and Technology

Using Group Interaction History in the Wild Scott Bateman, University of Saskatchewan

Strengthening Elder’s Social Networks Through Ambient Information Systems and SNS Raymundo Cornejo-García, Centro de Investigación Científica y de Educación Superior de Ensenada

Empirical Studies of the Searching Behavior of Novice Users when Looking for Technical Information on Online Communities Fernando Filho, State University of Campinas

Empowering Kids to Create and Share Programmable Media Andrés Monroy-Hernández, Massachusetts Institute of Technology

Accomplishing Intercultural Collaboration Lilly Irani, University of California, Irvine

Cooperative Production of Public Input Travis Kriplean, University of Washington

Exploring Mobile Technologies for the Urban Homeless Christopher Le Dantec, Georgia Institute of Technology

Technologies for Supporting Bereaved Families Mike Massimi, University of Toronto

HC x ICT: A Formula for Alternative Development? Exploring the Projecthonduras.com Network Sharon McLennan, Massey University

Clinical Cooperative Task Management & Patient Handoff Daniel Stein, Columbia University

Microblogged Contributions to the Emergency Arena: Discovery, Interpretation and Implications Sarah Vieweg, University of Colorado at Boulder

Social Performances: Understanding Open Sharing and Remix Culture Jude Yew, University of Michigan

Sunday Doctoral Colloquium


The Doctoral Colloquium is a forum in which Ph.D. students meet and discuss their work with each other and with a panel of experienced CSCW researchers and practitioners. Students are selected to participate in the colloquium through a competitive review process. The colloquium will include a dinner Saturday evening, February 6, and will be held all day Sunday, February 7. Students will display posters of their research during the Demonstrations and Interactive Posters session on Monday evening.

Technical Program | Monday


Monday

Time Location Event


Conference Welcome

Opening Keynoteby Clay Shirky

10:30-11:00 Foyer Coffee Break (sponsored by IBM Research)

11:00-12:00 Savannah A CSCW 2010 Madness

12:00-14:30 Lunch Break

14:30-16:00


Savannah C He Said She Said: Analyzing Interaction Patterns

Savannah D+E Panel: What’s Up with Culture?

16:00-16:30 Savannah A Coffee Break (sponsored by IBM Research)

16:30-18:00


Savannah C Meeting in the Middle

Savannah D+E Panel: Tapping the Social Web for CSCW Research: Terms of Service, Ethics, and Bias

18:00-19:00 Savannah D+E CSCW Town Hall Meeting



Monday | 09:00—09:30

Opening Plenary Location: Savannah A

The conference kicks off early Monday. The conference chairs will describe the conference technical program and events.

Monday | 09:30—10:30

Opening Keynote

Location: Savannah A

Clay Shirky

Clay Shirky is a writer, educator, and consultant on the social and economic effects of Internet technologies. He is an adjunct professor at New York University (NYU) in their graduate Interactive

Telecommunications Program, where he teaches courses on the interrelationships of social and technological networks, particularly how they shape culture and vice-versa. He consults to a variety of organizations on network technologies, and is an acknowledged expert on collaboration tools, social networks, peer-to-peer sharing, collaborative filtering, and Open Source development. Clay has spoken and written extensively on the Internet since 1996, with regular columns in Business 2.0, FEED, OpenP2P.com and his own shirky.com blogsite. He has appeared in The New York Times, Time, The Wall Street Journal, the Harvard Business Review, and others. In his latest book, Here Comes Everybody, Clay explores how organizations and industries are being upended by open networks, collaboration, and user appropriation of content production and dissemination.

Monday | 11:00—12:00

CSCW 2010 Madness Location: Savannah A

Presenters of papers, notes, panels, and special events will give thirty-second briefings of the con-tents of their presentations during this “Madness” session. The session will cover the entire CSCW 2010 conference, so be sure to attend - use this time to get a preview of the technical program, and as a guide to planning the sessions you attend during the conference.

Monday | 14:30—16:00

Won’t Get Fooled Again: Honesty and Trust Online Location: Savannah B

Chair: Elizabeth F. Churchill, Yahoo! Research

“on my way”: Deceptive Texting and Interpersonal Awareness Narratives (note)

Jeremy Birnholtz, Cornell University Jamie Guillory, Cornell University Jeffrey T. Hancock, Cornell University Natalya Bazarova, Cornell University

Examines how people use text messaging to manage their availability for interaction. Participants frequently drew on ambiguities inherent in SMS to craft plausible, but sometimes deceptive, accounts of their activities.

Reading Between the Lines: Linguistic Cues to Deception in Online Dating Profiles (note)

Catalina L. Toma, Cornell University Jeffrey T. Hancock, Cornell University

This study shows that deception in online dating profiles correlates with changes in how daters write about themselves in the open-ended portion of the profile (i.e., “about me” section).

Warrants and Deception in Computer Mediated Communication (note)

Darcy Warkentin, University of British Columbia, Okanagan Michael Woodworth, University of British Columbia, Okanagan Jeffrey T. Hancock, Cornell University Nicole Cormier, Ryerson University

The present paper examined how warrants, or connections to our real-world identity, constrain deception across different media. The results indicate that warrants suppress both the frequency and seriousness of lies regardless of medium.

Perceptions of Trustworthiness Online: The Role of Visual and Textual Information

Catalina L. Toma, Cornell University

This paper examines how (1) the perceived trustworthiness of online daters and (2) the accuracy of these perceptions are affected by the type of information available in online profiles (photographs, textual self-descriptions or photographs and textual self-descriptions together).

He Said She Said: Analyzing Interaction Patterns Location: Savannah C

Chair: Darren Gergle, Northwestern University

Social Language Network Analysis (note)

Andrew J. Scholand, Sandia National Laboratories Yla R. Tausczik, University of Texas at Austin James W. Pennebaker, University of Texas at Austin

In this note we introduce a new methodology that combines tools from social language processing and network analysis to identify socially situated relationships between individuals, even when these relationships are latent or unrecognized.

Notifications and Awareness: A Field Study of Alert Usage and Preferences (note)

Shamsi T. Iqbal, Microsoft Research Eric Horvitz, Microsoft Research

We report results demonstrating the impact of email notifications on users’ awareness and task focus as well as perceived value and disruption.

Receptionist or Information Kiosk: How Do People Talk With a Robot?

Min Kyung Lee, Carnegie Mellon University Sara Kiesler, Carnegie Mellon University Jodi Forlizzi, Carnegie Mellon University

What is the meaning of a simple hello? We show through our analysis that a greeting to a robot can predict a social script for interaction.



Same Places, Same Things, Same People? Mining User Similarity on Social Media

Ido Guy, IBM Haifa Research Laboratory Michal Jacovi, IBM Haifa Research Laboratory Adam Perer, IBM Haifa Research Laboratory Inbal Ronen, IBM Haifa Research Laboratory Erel Uziel, IBM Haifa Research Laboratory

Common blogs and communities, common tags and bookmarks, or common friends and people tagged. Which are the best social media sources to mine user similarity from?

Panel: What’s Up with Culture? Location: Savannah D+E

Susan R. Fussell, Cornell University (Co-Moderator) Qiping Zhang, Long Island University (Co-Moderator) Pamela Hinds, Stanford University (Panelist) Chen Zhao, Microsoft Research (Panelist) Volker Wulf, University of Siegen (Panelist) John C. Thomas, IBM Research (Discussant)

This panel addresses the challenge of conceptualizing cultural variation in CSCW research and tool development. It will start with a brief overview of currently popular theories of cultural difference, followed by panelist and discussant presentations addressing key issues with respect to culture: (a) Are cultural differences an important concept for CSCW? (b) If so, what are appropriate ways to characterize these differences? (c) What kinds of differences are most relevant to our work? We will end the panel with audience questions and commentary.

Monday | 16:30—18:00

Helping Hands: Communities and Volunteers Location: Savannah B

Chair: John C. Tang, Microsoft Research

Interorganizational Coordination and Awareness in a Nonprofit Ecosystem

Jennifer Stoll, Georgia Institute of Technology W. Keith Edwards, Georgia Institute of Technology Elizabeth D. Mynatt, Georgia Institute of Technology

Nonprofit organizations must engage in effective coordination with others in order to accomplish their mission. We characterize the context and identify challenges facing a nonprofit ecosystem attempting network-level interorganizational coordination.

Eliciting and Focusing Geographic Volunteer Work

Reid Priedhorsky, University of Minnesota Mikhil Masli, University of Minnesota Loren Terveen, University of Minnesota

We devised two techniques to elicit and focus geographic volunteer work, finding that they succeeded in eliciting work and that the work done benefitted the community by reducing the length of computed routes.

An Empirical Study of Critical Mass and Online Community Survival

Daphne Raban, University of Haifa Mihai Moldovan, New Jersey Institute of Technology Quentin Jones, New Jersey Institute of Technology

We address the gap between different explanations of critical mass. Through a large-scale study of IRC chat channels we provide predictors for chat channel survival.

Meeting in the Middle Location: Savannah C

Chair: Umer Farooq, Microsoft Corporation

Lessons from ThoughtSwap-ing: Increasing Participants’ Coordinative Agency in Facilitated Discussions

Margaret Dickey-Kurdziolek, Virginia Polytechnic Institute and State University Matthew Schaefer, Virginia Polytechnic Institute and State University Deborah Tatar, Virginia Polytechnic Institute and State University Ian P. Renga, University of Colorado at Boulder

Collaborative tools must be flexible, maintain the user’s coordinative agency, and be appropriable in many contexts. Our discussion tool, ThoughtSwap, deepens and facilitates discussion while supporting coordination.

Throwing Voices: The Psychological Impact of the Spatial Height of Projected Voices (note)

Leila Takayama, Willow Garage Clifford Nass, Stanford University

This controlled lab experiment explores how audio projection technologies influence dominance behaviors between people and voice agents in a collaborative decision-making task domain.

Exploring Spatialized Audio & Video for Distributed Conversations (note)

Kori Inkpen, Microsoft Research Rajesh Hegde, Microsoft Research Mary Czerwinski, Microsoft Research Zhengyou Zhang, Microsoft Research

This research examined three-way distributed conversations and demonstrated significant benefits to adding spatialized video to an audio conference, including perceived quality, engagement, and the ability to track the conversation.

Catchup: A Useful Application of Time-Travel in Meetings (note)

Simon Tucker, University of Sheffield Ofer Bergman, University of Sheffield Anand Ramamoorthy, University of Sheffield Steve Whittaker, University of Sheffield

We develop and evaluate a novel audio player that allows ‘time-travel’ to assist latecomers to meetings. It automatically identifies the gist of what was missed, allowing people to catch up and participate effectively.

Idea Expander: Supporting Group Brainstorming with Conversationally Triggered Visual Thinking Stimuli (note)

Hao-Chuan Wang, Cornell University Dan Cosley, Cornell University Susan R. Fussell, Cornell University

Presents an approach for supporting brainstorming by augmenting conversations with related pictures chosen by an agent. Shows how underlying socio-cognitive processes are orchestrated with the technology. Presents a pilot evaluation.



Panel: Tapping the Social Web for CSCW Research: Terms of Service, Ethics, and Bias Location: Savannah D+E

Danyel Fisher, Microsoft Research (Co-Moderator) David W. McDonald, University of Washington (Co-Moderator) Elizabeth F. Churchill, Yahoo! Research (Co-Moderator) Karrie Karahalios, University of Illinois at Urbana-Champaign (Panelist) Cliff Lampe, Michigan State University (Panelist) Andrew Brooks, University of California, Berkeley (Panelist) Amy Bruckman, Georgia Institute of Technology (Panelist)

Social, collaborative web applications such as Facebook, YouTube, Flickr are invaluable sources of network, social, and behavioral data. They are also increasingly used to recruit participants for experimental, survey, interview and ethnographic studies. Two sets of issues arise for conducting relevant, valuable, ethical and meaningful research. First, issues derive from restrictions imposed by companies’ legal Terms and Conditions – specifically, sites and services are laden with conditions of access that may constrain researchers from being able to collect the data they need to address research questions. Second, questions arise around research validity and research ethics. Where access is possible at all, sampling can be skewed owing the specifics of the implementation of the emergent social graph. Additionally given the nature of social sites, inadvertent violation of researcher/participant privacy can result from the ready availability of personal content - and the facility with which one can view content generated by those who are linked to study participants but who may not themselves be participants. In this panel, we bring researchers and industrial representatives together to discuss these and related issues – addressing what issues arise when attempting to conduct valid and ethical research, while adhering to industry requirements.

Monday | 18:00—19:00

Town Hall Meeting Location: Savannah D+E

The CSCW Town Hall Meeting is a time dedicated for the CSCW steering committee to interact with members of the CSCW community who will attend CSCW 2010, harnessing their interests, and addressing their concerns about future directions of the CSCW conference. At this meeting, the process for identifying new members of the CSCW steering committee will be discussed with attendees.

Monday | 19:00—21:30

Demonstrations and Interactive Posters Reception Sponsored by Smart Technologies Location: Atrium + Riverwalk

Come to this reception for the chance to interact directly with researchers and practitioners who are presenting demonstrations and results of cutting edge ideas in collaborative systems and research. The event will include reception-style buffet food. A cash bar will be available.

Interactive Posters

A Collaborative Lexical Data Design System for Speech Recognition Application Developers

Hiroshi Sasaki, Waseda University Teppei Nakano, Waseda University Shinya Fujie, Waseda University Tetsunori Kobayashi, Waseda University

A Communicative Framework for a Transformational Interaction Space

Nathaniel Savery, University of Colorado at Boulder Michele H. Jackson, University of Colorado at Boulder

A Meeting Assistance System with a Collaborative Editor for Argument Structure Visualization

Yasutomo Arai, Waseda University Teppei Nakano, Waseda University Shinya Fujie, Waseda University Tetsunori Kobayashi, Waseda University

A Menu-planning Support System to Facilitate Face-to-Face Interactions

Kei Kitahara, Japan Advanced Institute of Science and Technology Hideaki Kanai, Japan Advanced Institute of Science and Technology

Analyzing Email for Prediction of Job Performance

Yoonji Kim, KAIST Jung-hee Ryu, KAIST

Cognitively Engineering a Virtual Collaboration Environment for Crisis Response

Jeffrey T. Hansberger, Army Research Laboratory Austin Tate, University of Edinburgh Brian Moon, Perigean Technologies Rob Cross, University of Virginia

Comi-Ruba: Real-time Search for Communication on a Web Site

Hiroshi Adachi, The University of Tokyo

Cooperation and Attribution in an Online Community of Young Creators

Andres Monroy-Hernandez, Massachusetts Institute of Technology Benjamin Mako Hill, Massachusetts Institute of Technology

CoSke: An Exploration in Collaborative Sketching

Jessica M. David, University of Evansville Brian David Eoff, Texas A&M University Tracy Hammond, Texas A&M University

Emoti-Ring: An Emotional Interface for Interpersonal Communication

Gyu Hyun Kwon, Virginia Polytechnic Institute and State University Kyung Hui Oh, Virginia Polytechnic Institute and State University Hyun Seung Yoo, Virginia Polytechnic Institute and State University

Exploring Collaborative Learning Methods for Multiplayer Educational Games in Low Resource Environments

Heather Underwood, University of Washington Sunil Garg, University of Washington Clint Tseng, University of Washington Leah Findlater, University of Washington Richard Anderson, University of Washington Joyojeet Pal, University of Washington

iGroup: A Visualization Widget for Ad-Hoc Team Building and Expertise Finding

Zhe Pu, University of Michigan Jun Zhang, Pitney Bowes Yuling Wu, Pitney Bowes

Lucky Seven: How Can the Crowd Help Design?

Paula M. Bach, University of Illinois at Urbana-Champaign Michael Twidale, University of Illinois at Urbana- Champaign

Managing Identity Across Social Networks

Mihaela Vorvoreanu, Purdue University


Managing Intimacy Using Online Calendar Systems

Alexander Thayer, University of Washington Matthew J. Bietz, University of Washington Charlotte P. Lee, University of Washington

Not Enough Cooks in the Kitchen

Jason de Runa, Indiana University Julie Harpring, Indiana University Moe Rafiuddin, Indiana University Miaoqi Zhu, Indiana University

Predicting Interpersonal Relationship Based on Mobile Communication Patterns

Jumin Chi, KAIST Hyungeun Jo, KAIST Jung-hee Ryu, KAIST

Scaling API Design Knowledge in Large Software Organizations

Umer Farooq, Microsoft Corporation Dieter Zirkler, Microsoft Corporation

Scheduletastic: Heuristic-based Time Management and Collaboration for Undergraduates

Zachary T. Musgrave, Clemson University Roy P. Pargas, Clemson University

The Usage of Referential Communication and Its Motivation on a Shared Drawing Space

Seungwon Yang, Virginia Polytechnic Institute and State University Yoon Suk Lee, Virginia Polytechnic Institute and State University Hyun Seung Yoo, Virginia Polytechnic Institute and State University

T-Lounge: Transitioning from Awareness to Interaction

Gregor McEwan, University of Saskatchewan Carl Gutwin, University of Saskatchewan

Will U Go Out With Me? Examining Romantically-Motivated Emails

Lauren E. Scissors, Northwestern University

Demonstrations

A Tool Allowing Software Engineers to Automatically Determine if Remote Team Members are Stuck

Jason Carter, University of North Carolina at Chapel Hill Prasun Dewan, University of North Carolina at Chapel Hill

Coagmento - A Collaborative Information Seeking, Synthesis, and Sense-making Framework

Chirag Shah, University of North Carolina at Chapel Hill

Enabling Social Translucence for Wikipedia

Travis Kriplean, University of Washington Mark Zachry, University of Washington Alan Borning, University of Washington David W. McDonald, University of Washington

Enterprise Contextual Notifier: Contextual Tag Clouds Towards More Relevant Awareness

Adrien Joly, Alcatel-Lucent Bell Labs France Pierre Maret, Université de Lyon Johann Daigremont, Alcatel-Lucent Bell Labs France

Generating Themes for CSCW 2010: An Integrative Demo Using Saturate


Idea Expander: Agent-Augmented Online Brainstorming

Hao-Chuan Wang, Cornell University Dan Cosley, Cornell University Susan R. Fussell, Cornell University


IdeaPitch - A Tool for Spatial Notes

Nils Jeners, Fraunhofer FIT Wolfgang Prinz, Fraunhofer FIT

LiveDeck: Extending Presentations to Support Collaborations

Steven L. Rohall, IBM T.J. Watson Research Center Andrew Sempere, IBM T.J. Watson Research Center Hironobu Takagi, IBM Tokyo Research Laboratory Tatsuya Ishihara, IBM Tokyo Research Laboratory Shin Saito, IBM Tokyo Research Laboratory

Mail2Tag: Lightweight Information Sharing Services Integrated with Email

Les Nelson, PARC Rowan Nairn, PARC Ed H. Chi, PARC

Olympus: Enhancing Online Meetings with Avatars

Li-Te Cheng, IBM T.J. Watson Research Center N. Sadat Shami, IBM T.J. Watson Research Center Steven L. Rohall, IBM T.J. Watson Research Center Andrew Sempere, IBM T.J. Watson Research Center John Patterson, IBM T.J. Watson Research Center

SAVOIR: Coordination of Collaboration as a Service

Sandy Liu, National Research Council Bruce Spencer, National Research Council

Sensemaking and Credibility of Health Information in Online Message Forums

Laura O’Grady, University of Toronto Lisa Betel, University of Toronto Aviv Shachak, University of Toronto Nadine Wathen, The University of Western Ontario Stephen Hockema, University of Toronto Robert Luke, George Brown College Mark Chignall, University of Toronto Alex Jadad, University Health Network

Social Composer: A Social-Aware Mashup Creation Environment

Abderrahmane Maaradji, Alcatel-Lucent Bell Labs France Hakim Hacid, Alcatel-Lucent Bell Labs France Johann Daigremont, Alcatel-Lucent Bell Labs France Noël Crespi, Institut Telecom, Telecom SudParis

Statler: Summarizing Media through Short-Messaging Services

David Ayman Shamma, Yahoo! Research Lyndon Kennedy, Yahoo! Research Elizabeth F. Churchill, Yahoo! Research

Supporting Local Jargon in Multilingual Collaboration

Mika Yasuoka, Kyoto University Toru Ishida, Kyoto University Yohei Murakami, National Institute of Information and Communications Technology Donghui Lin, National Institute of Information and Communications Technology Masahiro Tanaka, National Institute of Information and Communications Technology Reiko Inaba, Kyoto University

Tolerant Sharing of a Single-user Application Among Multiple Users in Collaborative Work

Yuki Abe, Oita University Kazuki Matsusako, Oita University Kengo Kirimura, Oita University Miho Tamura, Oita University Makoto Nakashima, Oita University Tetsuro Ito, Oita University

Agora: Collaborative Recorded Meetings

Mercan Topkara, IBM T.J. Watson Research Center

itsme: A Workstation in the Situated Action Perspective

Marco Loregian, University of Milano-Bicocca Giorgio Di Michelis, University of Milano-Bicocca


Technical Program | Tuesday


Tuesday

Time Location Event

09:00-10:30


Savannah C Wish You Were Here: Communication in Families

Savannah D+E Groupware Technologies

10:30-11:00 Savannah A Coffee Break (sponsored by Microsoft Research)

11:00-12:00


Savannah C Social Software Engineering

Savannah D+E Special Session: Reflecting on the DARPA Red Balloon Challenge


14:30-16:00


Savannah C Collaboration in Place

Savannah D+E CSCW Horizon: Questions for CSCW

16:00-16:30 Savannah A Coffee Break (sponsored by Microsoft Research)

16:30-18:00


Savannah C Everyday Healthcare


19:00-22:00 Charles Morris Center Conference Banquet


Tuesday | 09:00—10:30

Wikipedia as a Collaboration Culture Location: Savannah B

Chair: David Millen, IBM Research

Socialization Tactics in Wikipedia and Their Effects

Boreum Choi, Carnegie Mellon University Kira Alexander, University of Pittsburgh Robert E. Kraut, Carnegie Mellon University John M. Levine, University of Pittsburgh

We examined WikiProjects, subgroups in Wikipedia organized around working on common topics or tasks. As a result, we identified the seven socialization tactics used most frequently and their impact on newcomers’ commitment to the project.

The Work of Sustaining Order in Wikipedia: The Banning of a Vandal

R. Stuart Geiger, Georgetown University David Ribes, Georgetown University

We analyze ‘vandal fighting’ in Wikipedia as an epistemic process of distributed cognition, tracing out the role of non-human actors in enabling a decentralized activity of collective intelligence.

Readers are Not Free-Riders: Reading as a Form of Participation on Wikipedia (note)

Judd Antin, University of California, Berkeley Coye Cheshire, University of California, Berkeley

In this paper we present three arguments illustrating how Wikipedia’s readers should not all be characterized as free-riders. We find support for our arguments in the results of a survey of Wikipedia usage and knowledge.

Egalitarians at the Gate: One-Sided Gatekeeping Practices in Social Media (note)

Brian Keegan, Northwestern University Darren Gergle, Northwestern University

How egalitarian is decision-making in online communities? Deliberations on Wikipedia suggest that active members are influential in blocking inappropriate content but no more influential than inactive editors when supporting nominations.

Wish You Were Here: Communication in Families Location: Savannah C

Chair: Steve Whittaker, University of Sheffield

Home Video Communication: Mediating ‘Closeness’

David Kirk, University of Nottingham Abigail Sellen, Microsoft Research Cambridge Xiang Cao, Microsoft Research Cambridge

This paper explores domestic uses of video-mediated communication (VMC), presenting an interview-based study of home-users and the multifarious ways in which they use VMC to reconcile a desire for ‘closeness’.

Making Love in the Network Closet: The Benefits and Work of Family Videochat

Morgan G. Ames, Stanford University / Nokia Research Center Janet Go, Nokia Research Center Joseph ‘Jofish’ Kaye, Nokia Research Center Mirjana Spasojevic, Nokia Research Center

We explore the benefits of videochat for families and the work necessary to make videochat work. Families use videochat to reinforce their identity and their family values, in effect making – as in creating – love.

Understanding Family Communication across Time Zones (note)

Xiang Cao, Microsoft Research Cambridge Abigail Sellen, Microsoft Research Cambridge A.J. Bernheim Brush, Microsoft Research David Kirk, Microsoft Research / University of Nottingham Darren Edge, Microsoft Research Xianghua Ding, Microsoft Research / University of California, Irvine

We report findings from interviews about how people who regularly communicate with immediate family members living in other time zones, and identify design opportunities for improving this experience.

Groupware Technologies Location: Savannah D+E

Chair: Mor Naaman, Rutgers University

A Sequence Transformation Algorithm for Supporting Cooperative Work on Mobile Devices

Bin Shao, Fudan University Du Li, Nokia Research Center Ning Gu, Fudan University

This paper extends operational transformation for collaboration on mobile devices. In a disconnected mode, long sequences of operations could accumulate. An efficient linear-time sequence transformation algorithm called ABST is proposed.

Multiple Mouse Text Entry for Single-Display Groupware

Saleema Amershi, University of Washington Meredith Ringel Morris, Microsoft Research Neema Moraveji, Stanford University Ravin Salakrishman, University of Toronto Kentaro Toyama, Microsoft Research India

To enable richer single-display groupware activities in resource-constrained environments, we design and evaluate 13 mouse-based text entry techniques in a 3-phase study over 14 days with 40 people in rural India.

Gone But Not Forgotten: Designing for Disconnection in Synchronous Groupware

Carl Gutwin, University of Saskatchewan T. C. Nicholas Graham, Queen’s University Chris Wolfe, Queen’s University Nelson Wong, University of Saskatchewan Brian de Alwis, University of Saskatchewan

The Disco framework is a user-level architecture for dealing with disconnection in synchronous group-ware. Disco identifies what systems should do dur-ing an absence and what should happen to accumu-lated data upon reconnection.

Tuesday | 11:00—12:00

Me, Us and Them: Affiliation, Reputation and Social Media Use Location: Savannah B

Chair: Ed H. Chi, PARC

Is it Really About Me? Message Content in Social Awareness Streams (note)

Mor Naaman, Rutgers University Jeffrey Boase, Rutgers University Chih-Hui Lai, Rutgers University

What are people saying on Twitter? We use system data and message content analysis to expose two types of user behavior in terms of the content of the posted messages on the Twitter network.

Student Athletes on Facebook (note)

Cliff Lampe, Michigan State University Nicole B. Ellison, Michigan State University


Student athletes are local celebrities. That celebrity affects their Facebook use, but only in limited ways.

Sending Mixed Signals: Multilevel Reputation Effects in Peer-to-Peer Lending Markets

Benjamin Collier, Carnegie Mellon University Robert Hampshire, Carnegie Mellon University

This study draws on theory from the Principle-Agent perspective to empirically examine the signals that enhance community reputation. Community reputation within lending markets in turn increases the trust lenders place in borrowers within that community.

Social Software Engineering Location: Savannah C

Chair: Carl Gutwin, University of Saskatchewan

API Peer Reviews: A Method for Evaluating Usability of Application Programming Interfaces (note)

Umer Farooq, Microsoft Corporation Dieter Zirkler, Microsoft Corporation

Want to know how to evaluate the usability of an API using the ‘wisdom of the crowd’ in your organiza-tion? Come and find out!

Are You Having Difficulty? (note)


It would be useful if software engineers/instructors could be aware that remote team members/students are having difficulty with their programming tasks. We have developed an approach that tries to automatically create this semantic awareness based on developers’ interactions with the programming environment.

Beyond Wikipedia: Coordination and Conflict in Online Production Groups

Aniket Kittur, Carnegie Mellon University Robert E. Kraut, Carnegie Mellon University

We examine the evolution and interaction of coordination and conflict in 6811 online wiki production communities, finding marked similarities to and differences from Wikipedia.

Special Session: Reflecting on the DARPA Red Balloon Challenge

Location: Savannah D+E

Chair: John C. Tang, Microsoft Research

To mark the 40th anniversary of the Internet, the DARPA Network Challenge was conducted on December 5, 2009. The contest explored the roles the Internet and social networking play in the timely communication, wide-area team-building, and urgent mobilization required to solve broad-scope, time-critical problems. Teams had to find 10 moored red weather balloons deployed at undisclosed locations across the continental United States. A team from MIT won the $40,000 prize by locating all 10 balloons in less than 9 hours.

In this special session reflecting on a timely CSCW event, we will gather people who participated in the competition (including a representative from the winning MIT team) to discuss what the CSCW research community can learn from the experience.

Tuesday | 14:30—16:00

Participating Online Location: Savannah B

Chair: Cliff Lampe, Michigan State University


Understanding Deja Reviewers (note)

Eric Gilbert, University of Illinois at Urbana-Champaign Karrie Karahalios, University of Illinois at Urbana-Champaign

People who review products on the web invest considerable time and energy in them. So why would someone write a review that restates earlier reviews? We look to answer this question.

On the “Localness” of User-Generated Content (note)

Brent Hecht, Northwestern University Darren Gergle, Northwestern University

Local knowledge has been described as one of the main benefits of geographic user-generated content (UGC). We investigate the true degree of localness in several large UGC repositories.

Determinants of Wikipedia Quality: The Roles of Global and Local Contribution Inequality (note)

Ofer Arazy, University of Alberta Oded Nov, New York University Polytechnic Institute

In this study we investigate Wikipedia’s collaborative authoring processes by focusing on the role of coordination and (both local and global) inequality in editors’ contributions.

Inspired by the Audience – A Topic Suggestion System for Blog Writers and Readers (note)

Werner Geyer, IBM T.J. Watson Research Casey Dugan, IBM T.J. Watson Research

In order to inspire the creation of blog posts, we developed Blog Muse, a novel topic suggestion system that connects blog readers with blog writers through sharing topics of interest.

Chatter on The Red: What Hazards Threat Reveals about the Social Life of Microblogged Information

Kate Starbird, University of Colorado at Boulder Leysia Palen, University of Colorado at Boulder Amanda L. Hughes, University of Colorado at Boulder Sarah Vieweg, University of Colorado at Boulder

We examine Twitter communication during the 2009 Red River Floods, identifying mechanisms of information production, distribution, and organization that continuously shape the information space.

Collaboration in Place Location: Savannah C

Chair: Björn Hartmann, University of California, Berkeley

Telling the Whole Story: Anticipation, Inspiration and Reputation in a Field Deployment of TellTable

Xiang Cao, Microsoft Research Cambridge Siân E. Lindley, Microsoft Research Cambridge John Helmes, Microsoft Research Cambridge Abigail Sellen, Microsoft Research Cambridge

We present a field study of TellTable, a new storytelling system based on an interactive tabletop. We report activities not only around the table but also within the wider school community it was deployed in.

Opening up the Family Archive

David Kirk, University of Nottingham Shahram Izadi, Microsoft Research Cambridge Abigail Sellen, Microsoft Research Cambridge Stuart Taylor, Microsoft Research Cambridge Richard Banks, Microsoft Research Cambridge Otmar Hilliges, Microsoft Research Cambridge

We present the Family Archive, an interactive multi-touch tabletop technology designed for archiving sentimental artefacts and memorabilia. We discuss our field deployment of the technology in three family homes.


Three’s Company: Understanding Communication Channels in Three-way Distributed Collaboration

Anthony Tang, University of British Columbia Michel Pahud, Microsoft Research Kori Inkpen, Microsoft Research Hrvoje Benko, Microsoft Research John C. Tang, Microsoft Research Bill Buxton, Microsoft Research

Explores the design of a system for distributed three-way collaboration over a shared visual work-space. Specifically examines how to support three channels of communication: person, reference, and task-space.

CSCW Horizon: Questions for CSCW Location: Savannah D+E

Chair: Li-Te Cheng, IBM Research

What Changes Since Computation?: A Design Manifesto for 2010

Andrew Sempere, IBM Research with guest star Jonathan Grudin, Microsoft Research

WCSC: Why Confusion Seeds Creativity?

Umer Farooq, Microsoft Corporation

Industrialization of Remote Work: Is the Distributed-Team Model Slowly Melting Human Creativity and Motivation?

Ana C. Andrés del Valle, Accenture Technology Laboratories

Beyond Current Social Computing: Challenges to Complex Coordinated Systems Design?

Sirong Lin, Virginia Polytechnic Institute and State University Deborah Tatar, Virginia Polytechnic Institute and State University

Tuesday | 16:30—18:00

A Bug’s Life: Collaborative Debugging

Location: Savannah B

Chair: Michael Twidale, University of Illinois at Urbana-Champaign

Sources of Errors in Distributed Development Projects: Implications for Collaborative Tools

Marcelo Cataldo, Robert Bosch LLC

What should collaborative tools focus on in order to help reduce errors in distributed development? Read this paper.

Communication, Collaboration, and Bugs: The Social Nature of Issue Tracking in Small, Collocated Teams

Dane Bertram, University of Calgary Amy Voida, University of Calgary Saul Greenberg, University of Calgary Robert Walker, University of Calgary

In spite of the frequent, low-cost, face-to-face communication afforded by small, collocated software teams, we found their issue trackers still provided a fundamental communication channel. We articulate real-world practices surrounding issue trackers and offer design considerations for future systems.

Information Needs in Bug Reports: Improving Cooperation Between Developers and Users

Silvia Breu, University of Oxford Rahul Premraj, VU University Amsterdam Jonathan Sillito, University of Calgary Thomas Zimmermann, Microsoft Research

We analysed the questions asked in 600 open-source bug reports. We found that participation of users is important for making progress on bugs. We suggest four ways in which bug tracking systems can be improved.


Everyday Healthcare Location: Savannah C

Chair: David W. McDonald, University of Washington

Invisible Emotion: Information and Interaction in an Emergency Room

Helena M. Mentis, The Pennsylvania State University Madhu C. Reddy, The Pennsylvania State University Mary Beth Rosson, The Pennsylvania State University

This study describes the expression of emotions in an emergency room. It highlights how it is used, why it is invisible, and how it continues to persist through workarounds.

Understanding Together: Sensemaking in Collaborative Information Seeking

Sharoda A. Paul, The Pennsylvania State University Madhu C. Reddy, The Pennsylvania State University

We present an ethnographic study of collaborative sensemaking during the information seeking activities of healthcare providers in a hospital emergency department.

Why the Plan Doesn’t Hold – A Study of Situated Planning, Articulation and Coordination Work in a Surgical Ward

Jakob E. Bardram, IT University of Copenhagen Thomas Riisgaard Hansen, Cetrea A/S

Presents a quantitative and qualitative study of the relationship between operations schedules and their actual enactment. Shows a large difference between the “plan” and the actual work on an operating suite.

Panel: Get Off My e-Lawn: Mulching Youth and Technology Location: Savannah D+E

Cliff Lampe, Michigan State University (Panelist) David Gurzick, University of Maryland, Baltimore County (Panelist)

Fred Stutzman, University of North Carolina (Panelist) Sarita Yardi, Georgia Institute of Technology (Panelist) Amy S. Bruckman, Georgia Institute of Technology (Discussant)

In this panel we will discuss how youth, including children, pre-teens, teens and young adults interact with social media, and how that interaction might differ from that experienced by adults. While not primarily concerned with the educational effects of social media, we will discuss how social media is both used in the classroom, but shut down at many schools as well. Other topics will include how youth understand social media, their privacy concerns, and inherent barriers to adoption by populations of youth.

Tuesday | 19:00—22:00

Conference Banquet Sponsored by Nokia Location: Charles Morris Center, 10 East Broad Street, Savannah, GA 31401

The CSCW 2010 banquet and reception is located just a few minutes’ walk from the main conference hotel. The Charles Morris Center is a historic 1881 building on a site that was originally an experimental farm for the production of Georgia silk. The Center provides a number of spaces (both indoor and outdoor) for mixing, mingling, and catching up with friends new and old. There will be plenty of food, drink, and entertainment, all served up in true Southern style. Remember your banquet ticket!


Technical Program | Wednesday

Conference Program

Wednesday

Time Location Event

09:00-10:30


Savannah C All in the Family: Living and Playing Together

Savannah D+E Videos

10:30-11:00 Savannah A Coffee Break

11:00-12:30


Savannah C Communication Technologies for Social Inclusion

Savannah D+E CSCW Horizon: New Horizons with Massive Data



Conference Farewell

Closing Keynoteby Mizuko Ito

31


Wednesday | 09:00—10:30

Crossing Cultures Location: Savannah B

Chair: Jeanette Blomberg, IBM Research

What’s it Worth to You? The Costs and Affordances of CMC Tools to Asian and American Users

Leslie D. Setlock, Cornell University Susan R. Fussell, Cornell University

Chinese and American users may differ in their communication goals and priorities within a single proposed scenario, leading to differences in perceived affordances of various CMC technologies.

Groups in Groups: Conversational Similarity in Online Multicultural Multiparty Brainstorming

Hao-Chuan Wang, Cornell University Susan R. Fussell, Cornell University

Presents a laboratory study showing how the cultural composition of intercultural brainstorming teams influences conversational similarity. Provides insights into intercultural computer-mediated communication processes and implications for the design of technologies.

Street Fighter IV: Braggadocio Off and On-line

Norman Makoto Su, University of California, Irvine

I report on the cultural practices of hardcore head-to-head gaming in Street Fighter IV (SF4). What does it mean to be competitive and legitimate in SF4? Players utilize various technological artifacts to translate braggadocio from the arcade scene to the console.

All in the Family: Living and Playing Together Location: Savannah C

Chair: David Ayman Shamma, Yahoo! Research

The Individual and the Group in Console Gaming

Amy Voida, University of Calgary Sheelagh Carpendale, University of Calgary Saul Greenberg, University of Calgary

We explore console gaming practices that emphasize the individual gamer within a gaming group as well as practices that emphasize the gaming group as a whole.

The Roles that Make the Domestic Work

Jennifer A. Rode, University College London

This paper reports a qualitative study of usage practices surrounding safety and security. It explores how the roles and responsibilities are allocated within a household for computer security, and discusses how technical skill, household structure and gender relate to the approach selected.

Sonic Souvenirs: Exploring the Paradoxes of Recorded Sound for Family Remembering

Lina Dib, Rice University Daniela Petrelli, University of Sheffield Steve Whittaker, University of Sheffield

We explore the role of sound as a medium for social reminiscing. 10 families recorded “sonic souvenirs” of their holidays: they were very creative with their sounds demonstrating the potential of audio for social reminiscing.

Videos Location: Savannah D+E

Chair: Cliff Lampe, Michigan State University

The Family Window: Connecting Families over Distance with a Domestic Media Space

Carman Neustaedter, Kodak Research Laboratories Judge K. Tejinder, Virginia Polytechnic Institute and State University Andrew F. Kurtz, Kodak Research Laboratories Elena Fedorovskaya, Kodak Research Laboratories

A Tool Allowing Software Engineers to Automatically Determine if Remote Team Members are Stuck


Embodied Social Proxy: Connecting Hub-and-Satellite Teams

Gina Venolia, Microsoft Research John C. Tang, Microsoft Research Ruy Cervantes, University of California, Irvine Sara Bly, Sara Bly Consulting George Robertson, Microsoft Research Bongshin Lee, Microsoft Research Kori Inkpen, Microsoft Research Steven Drucker, Microsoft Research

A Method for Supporting Recognition of Remote Bodily Gestures

Katsuhiko Kaji, NTT Communication Science Laboratories Naomi Yamashita, NTT Communication Science Laboratories Keiji Hirata, NTT Communication Science Laboratories

Saturate: Tool Support for Collaborative Qualitative Analysis


ChainOfAsker: A Job Management Tool with Distributed Planning Capability

Hirokazu Usui

Wednesday | 11:00—12:30

What’s That?: Collaborative Visual Sense-making Location: Savannah B

Chair: Les Nelson, PARC

WeSearch: Supporting Collaborative Search and Sensemaking on a Tabletop Display

Meredith Ringel Morris, Microsoft Research Jarrod Lombardo, Averro Daniel Wigdor, Microsoft Surface

We introduce WeSearch, a system supporting face-to-face collaborative Web search and sensemaking on a touch-sensitive tabletop display. We describe WeSearch’s design and UI features, and an evaluation with 11 groups performing real search tasks.

Pitfalls of Information Access with Visualizations in Remote Collaborative Analysis

Aruna D. Balakrishnan, Carnegie Mellon University Susan R. Fussell, Cornell University Sara Kiesler, Carnegie Mellon University Aniket Kittur, Carnegie Mellon University


We used a detective mystery experimental paradigm to study the effect of shared information and visualizations on collaboration. We found that visualizations improved remote collaborators’ performance but this depended on information load.

Pictionaire: Supporting Collaborative Design Work by Integrating Physical and Digital Artifacts (note)

Björn Hartmann, University of California, Berkeley Meredith Ringel Morris, Microsoft Research Hrvoje Benko, Microsoft Research Andrew D. Wilson, Microsoft Research

Pictionaire, a tabletop system for design teams, introduces interactions for capturing physical artifacts and organizing their digital copies. An evaluation highlights trade-offs between physical and digital interactions for creative group work.

Communication Technologies for Social Inclusion Location: Savannah C

Chair: Madhu C. Reddy, The Pennsylvania State University

Social Use of Computer-Mediated Communication by Adults on the Autism Spectrum

Moira Burke, Carnegie Mellon University Robert E. Kraut, Carnegie Mellon University Diane Williams, Duquesne University

Interviews of 16 adults on the high-functioning end of the autism spectrum reveal that many use computer-mediated communication (CMC) to facilitate social relationships. However, CMC intensifies problems of trust and perspective-taking. Interventions and design opportunities are discussed.

Characteristics of Shared Health Reflections in a Local Community

Andrea Grimes, Georgia Institute of Technology Brian M. Landry, Georgia Institute of Technology Rebecca E. Grinter, Georgia Institute of Technology

We performed a content analysis of the information shared in EatWell, a locally and culturally focused health application. We discuss our findings in light of previous research on information exchange in online support groups.

Survival Needs and Social Inclusion: Technology Use Among the Homeless (note)

Jahmeilah Roberson, University of California, Irvine Bonnie Nardi, University of California, Irvine

This paper is based on an ethnographic study of digital technology ownership and use among two homeless communities in Los Angeles County.


CSCW Horizon: New Horizons with Massive Data Location: Savannah D+E

Chair: Louise Barkhuus, University of California, San Diego

Can CSCW Technologies Help Us Re-Construct Places?

Matthew Schaefer, Virginia Polytechnic Institute and State University Deborah Tatar, Virginia Polytechnic Institute and State University Steve Harrison, Virginia Polytechnic Institute and State University

Tweetgeist: Can the Twitter Timeline Reveal the Structure of Broadcast Events?

David Ayman Shamma, Yahoo! Research Lyndon Kennedy, Yahoo! Research Elizabeth F. Churchill, Yahoo! Research

Characterizing Social Data Sets: Why So Hard to Share?

Jennifer Thom-Santelli, IBM T.J. Watson Research David Millen, IBM T.J. Watson Research

Panel: What’s on the Horizon with Massive Data?

Moderated by David Millen (IBM T.J. Watson Research), featuring a panel of authors from the session

Wednesday | 15:00—16:30

Closing Plenary and Keynote Location: Savannah A

Mizuko Ito

Dr. Mizuko Ito is a cultural anthropologist of technology use, focusing on children and youth’s changing relationships to media and communications. She has recently completed a research project supported by the MacArthur Foundation, a three year ethnographic study

of kid-initiated and peer-based forms of engagement with new media. The findings of this project will be reported in a book forthcoming from MIT Press this year, Hanging Out, Messing Around, and Geeking Out: Youth Living and Learning with New Media. Her book on educational software, Engineering Play, will also be published by MIT Press this year. She is conducting ongoing research on Japanese technoculture, and is currently studying online fans of anime and editing a book on otaku culture. Her work on mobile phone use in Japan appears in a book she co-edited with Daisuke Okabe and Misa Matsuda, Personal, Portable, Pedestrian: Mobile Phones in Japanese Life. She is a Research Scientist at the University of California, Irvine.


Mark Aakhus (Rutgers University, USA)Jos Aarts (Erasmus University Rotterdam, The Netherlands)Steve Abrams (University of California, Irvine, USA)Lada Adamic (University of Michigan, USA)Harith Alani (University of Southampton, UK)Kamal Ali (ISLE/Stanford, USA)Morgan Ames (Stanford University, USA)Anne Anderson (University of Dundee, UK)Judd Antin (University of California, Berkeley, USA)Alissa Antle (Simon Fraser University, Canada)Paul Aoki (Intel Research, USA)Cecilia Aragon (Lawrence Berkeley National Laboratory, USA)Jorge Aranda (University of Toronto, Canada)Henrik Artman (KTH, Sweden)Mattias Arvola (Linköping University, Sweden)Lesley Axelrod (University of Sussex, UK)Paula Bach (University of Illinois at Urbana-Champaign, USA)Maribeth Back (FX Palo Alto Laboratory, USA)Brian Bailey (University of Illinois at Urbana-Champaign, USA)Aruna Balakrishnan (Carnegie Mellon University, USA)Archer Batcheller (University of Michigan, USA)Olivier Bau (INRIA, France)Jack Beaton (Nokia, USA)Andrew Begel (Microsoft Research, USA)James “Bo” Begole (PARC, USA)Nick Belkin (Rutgers University, USA)Mark Bell (Indiana University Bloomington, USA)Penny Benford (University of Nottingham, UK)Steve Benford (University of Nottingham, UK)Calum Benson (Sun Microsystems Ireland, Ltd., Ireland)Frank Bentley (Motorola Applied Research, USA)

Tony Bergstrom (University of Illinois at Urbana-Champaign, USA)Michael Bernstein (Massachusetts Institute of Technology, USA)Jacob Biehl (FX Palo Alto Laboratory, USA)Matthew Bietz (University of Washington, USA)Al Biles (Rochester Institute of Technology, USA)Jeremy Birnholtz (Cornell University, USA)Pernille Bjorn (IT University of Copenhagen, Denmark)Alan Blackwell (University of Cambridge, UK )Bridget Blodgett (The Pennsylvania State University, USA)Mark Blythe (University of York, UK)Jeffrey Boase (Rutgers University, USA)Irla Bocianoski Rebelo (Centro Universitário Unieuro, Brasil)Nathan Bos (University of Michigan, USA)Claus Bossen (Aarhus University, Denmark)danah boyd (University of California, Berkeley, USA)Mathias Broth (University of Linköping, Sweden)Elizabeth Brown (University of Nottingham, UK)Amy Bruckman (Georgia Institute of Technology, USA)Patrick Brundell (University of Nottingham, UK)Liselott Brunnberg (Interactive Institute, Sweden)A.J. Brush (Microsoft Research, USA)Hrönn Brynjarsdottir (Cornell University, USA)Martin Brynskov (Aarhus University, Denmark)Mike Brzozowski (Hewlett Packard Laboratories, USA)Moira Burke (Carnegie Mellon University, USA)Robin Burke (DePaul University, USA)Monika Buscher (Lancaster University, UK)Ayse Buyuktur (University of Michigan, USA)Federico Cabitza (Università degli Studi di Milano Bicocca, Italy)

Kelly Caine (Indiana University Bloomington, USA)Xiang Cao (Microsoft Research Cambridge, UK)Stuart Card (PARC, USA)Edward Castronova (Indiana University Bloomington, USA)Marcelo Cataldo (Bosch Corporate Research, USA)Melissa Cefkin (IBM Research, USA)David Chen (Griffith University, Australia)Yunan Chen (University of California, Irvine, USA)Li-Te Cheng (IBM Research, USA)Lynn Cherny (Adobe, Inc., USA)Marshini Chetty (Georgia Institute of Technology, USA)Ed H. Chi (PARC, USA)Patrick Chiu (FX Palo Alto Laboratory, USA)Jan Chong (Stanford University, USA)Luigina Ciolfi (University of Limerick, Ireland)Nathalie Colineau (CSIRO ICT Centre, Australia)Tommaso Colombino (Xerox Research Centre Europe, France)Katherine Connelly (Indiana University Bloomington, USA)Sunny Consolvo (Intel Research Seattle, USA)Gregorio Convertino (PARC, USA)Eric Cook (University of Michigan, USA)Scott Counts (Microsoft Research, USA)Lisa Cowan (University of California, San Diego, USA)Henriette Cramer (SICS/Mobile Life Center, Sweden)Jonathon Cummings (Duke University, USA)Mary Czerwinski (Microsoft Research, USA)Laura Dabbish (Carnegie Mellon University, USA)George Danezis (Microsoft Research, UK)Catalina Danis (IBM Research, USA)Kushal Dave (Chartbeat, USA)Shay David (Yale Law School Information Society Project, USA)Cleidson de Souza (Universidade Federal do Pará, Brazil)

Rob DeLine (Microsoft Research, USA)Prasun Dewan (University of North Carolina at Chapel Hill, USA)Nicholas Diakopoulos (Georgia Institute of Technology, USA)E. Ilana Diamant (University of Pittsburgh, USA)Julian Dibbell (USA)Tawanna Dillahunt (Carnegie Mellon University, USA)Joan DiMicco (IBM Research, USA)Monica Divitini (IDI NTNU, Norway)Alan Dix (Lancaster University, UK)Paul Dourish (University of California, Irvine, USA)Steven Dow (Stanford University, USA)Steven Drucker (Microsoft Research, USA)Nicolas Ducheneaut (PARC, USA)Casey Dugan (IBM, USA)Susan Dumais (Microsoft Research, USA)Sarah Dumoulin (Communications Research Centre, Canada)Lucy Dunne (Univesity of Minnesota, USA)Abigail Durrant (University of Surrey, UK)James Eagan (Université de Paris-Sud XI, France)Dean Eckles (Stanford University, USA)Kate Ehrlich (IBM, USA)Eric Ellis (Pepperdine University, USA)Nicole Ellison (Michigan State University, USA)Niklas Elmqvist (Purdue University, USA)Thomas Erickson (IBM Research, USA)Brynn Evans (University of California, San Diego, USA)Daniel Fallman (Umea University, Sweden)Robert Farrell (IBM Research, USA)Jean Daniel Fekete (INRIA, France)Ylva Fernaeus (Swedish Institute of Computer Science, Sweden)Thomas Finholt (University of Michigan, USA)Andrew Fiore (University of California, Berkeley, USA)

James Fogarty (University of Washington, USA)Jodi Forlizzi (Carnegie Mellon University, USA)Andrea Forte (Georgia Institute of Technology, USA)Mike Fraser (University of Bristol, UK)David Frohlich (Digital World Research Centre, UK)Wai Tat Fu (University of Illinois at Urbana- Champaign, USA)Xiaolan Fu (Institute of Psychology, Chinese Academy of Sciences, China)Michael Gamon (Microsoft Research, USA)Werner Geyer (IBM Research, USA)Eric Gilbert (University of Illinois at Urbana-Champaign, USA)Alastair J. Gill (University of Surrey, UK)Scott Golder (Cornell University, USA)Gene Golovchinsky (FX Palo Alto Laboratory, USA)Victor Gonzalez (The University of Manchester, UK)Connor Graham (University of Melbourne, Australia)Sukeshini Grandhi (New Jersey Institute of Technology, USA)Antonietta Grasso (Xerox Research Centre Europe, France)Mary Gray (Indiana University Bloomington, USA)Saul Greenberg (University of Calgary, Canada)Valentina Grigoreanu (Oregon State University, USA)Andrea Grimes (Georgia Institute of Technology, USA)Rebecca Grinter (Georgia Institute of Technology, USA)Erik Grönvall (Aarhus University, Denmark)Jonathan Grudin (Microsoft Research, USA)Michael Gurevich (Queen’s University Belfast, UK)Anton Gustafsson (The Interactive Institute, Sweden)Ido Guy (IBM Haifa Research Lab, Israel)


Reviewers


Joshua Hailpern (University of Illinois at Urbana-Champaign, USA)Stefanie Hain (University of St. Gallen, Switzerland)Maria Håkansson (SICS, Sweden)David Hakken (Indiana University Bloomington, USA)Alex Halavais (Quinnipiac University, USA)Michael Haller (Upper Austria University of Applied Sciences, Austria)Christine Halverson (IBM Research, USA)Tracy Hammond (Texas A&M University, USA)Derek Hansen (University of Maryland, USA)Richard Harper (Microsoft Research Cambridge, UK)Steve Harrison (Virginia Tech, USA)Björn Hartmann (University of California, Berkeley, USA)Kirstie Hawkey (University of British Columbia, Canada)Gillian Hayes (University of California, Irvine, USA)William Hazlewood (Indiana University Bloomington, USA)Jeffrey Heer (Stanford University, USA)Bo Helgeson (Blekinge Institute of Technology, Sweden)Libby Hemphill (University of Michigan, USA)David Hendry (University of Washington, USA)Nathalie Henry Riche (Microsoft Research, USA)Vidar Hepsö (Norwegian School of Management (BI), Norway)Susan Herring (Indiana University Bloomington, USA)Starr Roxanne Hiltz (New Jersey Institute of Technology, USA)Pamela Hinds (Stanford University, USA)Erik Hofer (University of Michigan, USA)Blaine Hoffman (The Pennsylvania State University, USA)Christian Holz (Hasso Plattner Institute, Germany)Lichan Hong (PARC, USA)Eva Hornecker (Univeristy of Strathclyde, UK)Eric Horvitz (Microsoft Research, USA)

Sujin Horwitz (University of St. Thomas, USA)Juan Pablo Hourcade (University of Iowa, USA)James Howison (Carnegie Mellon University, USA)Gary Hsieh (Carnegie Mellon University, USA)Elaine Huang (Georgia Institute of Technology, USA)Jina Huh (University of Michigan, USA)Jeremy Hunsinger (Virginia Tech, USA)Shamsi Iqbal (Microsoft Research, USA)Lilly Irani (University of California, Irvine, USA)Ellen Isaacs (PARC, USA)Katherine Isbister (Polytechnic Institute of New York University, USA)Steve Jackson (University of Michigan, USA)Steve Jacobs (Rochester Institute of Technology, USA)Giulio Jacucci (Helsinki Institute for Information Technology, Finland)Jinlei Jiang (Tsinghua University, China)Marina Jirotka (Oxford University eResearch Centre, UK)Adam Joinson (University of Bath, UK)M. Cameron Jones (Yahoo! Research, USA)Quentin (Gad) Jones (New Jersey Institute of Technology, USA)Wendy Ju (Stanford University, USA)Matthew Kam (Carnegie Mellon University, USA)Takayuki Kanda (ATR, Japan)Thomas Kannampallil (University of Illinois at Urbana-Champaign, USA)Karrie Karahalios (University of Illinois, USA)Arvind Karunakaran (The Penn-sylvania State University, USA)Shreeharsh Kelkar (Avaya Labs Research, USA)Diane Kelly (University of North Carolina at Chapel Hill, USA)Sanzhar Kettebekov (Segment Interactive, USA)Crowston Kevin (Syracuse University, USA)Julie Kientz (University of Washington, USA)

Sara Kiesler (Carnegie Mellon University, USA)Ruth Kikin Gil (Microsoft, USA)Aniket Kittur (Carnegie Mellon University, USA)Andrew Ko (University of Washington, USA)Sandra Kogan (IBM, USA)Beth Kolko (University of Washington, USA)Gueorgi Kossinets (Google, USA)Robert E. Kraut (Carnegie Mellon University, USA)Travis Kriplean (University of Washington, USA)Per Ola Kristensson (University of Cambridge, UK)Martin Kuechler (ETH Zurich, Switzerland)Clif Kussmaul (Muhlenberg College, USA)Kari Kuutti (University of Oulu, Finland)Jennifer Lai (IBM Research, USA)Shyong Lam (University of Minnesota, USA)Brian Landry (Georgia Institute of Technology, USA)Georgios Lappas (Technological Educational Institution of Western Macedonia, Greece)Tessa Lau (IBM Almaden Research Center, USA)Christopher Le Dantec (Georgia Institute of Technology, USA)Lucian Leahu (Cornell University, USA)Alison Lee (Nokia Research Center, USA)Charlotte Lee (University of California, Irvine, USA)Sarah Legins (Rutgers University, USA)Gilly Leshed (Cornell University, USA)Sheena Lewis (Northwestern University, USA)Du Li (Nokia Research Center, USA)Ian Li (Carnegie Mellon University, USA)Ilaria Liccardi (University of Southampton, UK)Anita Lillie (Nokia Research Center, USA)Brian Lim (Carnegie Mellon University, USA)Youn Kyung Lim (Korea Advanced Institute of Science and Technology, South Korea)

Siân Lindley (Microsoft Research Cambridge, UK)Heather Richter Lipford (University of North Carolina at Charlotte, USA)Marco Locatelli (Università degli Studi di Milano Bicocca, Italy)Marco Loregian (Università degli Studi di Milano Bicocca, Italy)Jonas Löwgren (K3, Malmö högskola, Sweden)Paul Luff (King’s College London, UK)Lu Luo (Nokia Research Center, USA)Kurt Luther (Georgia Institute of Technology, USA)Julie Maitland (National Research Council Canada Institute for Information Technology, Canada)Roshni Malani (University of California, San Diego, USA)Lena Mamykina (Columbia University, USA)Regan Mandryk (University of Saskatchewan, Canada)Wendy March (Intel Research, USA)Panos Markopoulos (Eindhoven University of Technology, The Netherlands)Paul Marshall (Open University, UK)David Martin (Xerox Research Centre Europe, France)Heather Martin (Copenhagen Institute of Interaction Design, Denmark)Mikhil Masli (University of Minnesota, USA)Winter Mason (Yahoo! Research, USA)Anne Massey (Indiana University Bloomington, USA)Nicolas Masson (INRIA, France)Tara Matthews (IBM Almaden Research Center, USA)David McDonald (University of Washington, USA)Sean McNee (FTI Consulting, Inc., USA)Michael McQuaid (University of Michigan, USA)Helena Mentis (The Pennsylvania State University, USA)Maria Mertzani (University of Bristol, UK)Jan Meskens (Hasselt University, Belgium)Allen Milewski (Monmouth University, USA)Audris Mockus (Avaya, USA)

Tom Moher (University of Illinois at Chicago, USA)Pierre Montferrat (Telecom Bretagne, France)Paul Moody (IBM Research, USA)Neema Moraveji (Microsoft Research Asia, China)Michael Muller (IBM Research, USA)Sean Munson (University of Michigan, USA)Cosmin Munteanu (National Research Council Canada, Canada)Gail Murphy (University of British Columbia, Canada)Emerson Murphy Hill (The University of British Columbia, Canada)Brad Myers (Carnegie Mellon University, USA)Hideyuki Nakanishi (Osaka University, Japan)Bonnie Nardi (Agilent Technologies, USA)Carman Neustaedter (Kodak Research Labs, USA)David Tong Nguyen (University of California, Berkeley, USA)Jeffrey Nichols (IBM Research, USA)Michael Nitsche (Georgia Institute of Technology, USA)Sylvie Noël (Communications Research Centre, Canada)Oded Nov (Polytechnic Institute of New York University, USA)Nicolas Nova (Ecole Polytechnique Fédérale de Lausannne, Switzerland)Ian Oakley (Electronics and Telecommunications Research Institute, Korea)Kenton O’Hara (Microsoft Research, UK)Jakita Owensby (IBM Research - Almaden, USA)Tyler Pace (Indiana University Bloomington, USA)Volker Paelke (University of Hannover, IKG, Germany)Joshua Palay (America Online, USA)Leysia Palen (University of Colorado, Boulder, USA)Yingxin Pan (IBM China Research Lab, China)Sharoda Paul (The Pennsylvania State University, USA)Mark Perry (Brunel University, UK)Jeremy Pickens (FX Palo Alto Laboratory, USA)


Emmanuel Pietriga (INRIA, France)David Pinelle (University of Saskatchewan, Canada)Volkmar Pipek (University of Siegen, Germany)Anne Marie Piper (University of California, San Diego, USA)Karola Pitsch (Bielefeld University, Germany)Tom Plocher (Honeywell, USA)Bernd Ploderer (The University of Melbourne, Australia)Steven Poltrock (The Boeing Company, USA)Erika Poole (Georgia Institute of Technology, USA)Venkatesha Prasad (WMC, EEMCS, TU Delft, The Netherlands)Wanda Pratt (University of Washington, USA)Reid Priedhorsky (University of Minnesota, USA)Emilee Rader (Northwestern University, USA)Hayes Raffle (MIT Media Lab, USA)Rebecca Randell (University of Leeds, UK)Pei-Luen Patrick Rau (Tsinghua University, China)Amit Ray (Rochester Institute of Technology, USA)David Redmiles (University of California, Irvine, USA)Stuart Reeves (University of Glasgow, Scotland)Tim Regan (Microsoft Research Cambridge, UK)Derek Reilly (Dalhousie University, Canada)Yuqing Ren (Carnegie Mellon University, USA)Paul Resnick (University of Michigan, USA)David Ribes (Georgetown University, USA)Jochen Rick (The Open University, UK)Jahmeilah Roberson (University of California, Irvine, USA)George Robertson (Microsoft Research, USA)Kerry Rodden (Google, USA)Jennifer Rode (University College London, UK)Steven Rohall (IBM Research, USA)

Michael Rohs (Deutsche Telekom Laboratories, TU Berlin, Germany)John Rooksby (Lancaster University, UK)Carolyn Rose (Carnegie Mellon University, USA)Joel Ross (University of California, Irvine, USA)Mary Beth Rosson (The Pennsylvania State University, USA)Mark Rouncefield (Lancaster University, UK)Nicolas Roussel (INRIA, France)Elisa Rubegni (Università di Lugano, Switzerland)Daniel Russell (Google, USA)Antti Salovaara (Helsinki Institute for Information Technology, Finland)Bob Sandusky (University of Illinois at Chicago, USA)Aleksandra Sarcevic (Rutgers University, USA)Anita Sarma (University of Nebraska, Lincoln, USA)Risto Sarvas (Helsinki Institute for Information Technology, Finland)Eric Saund (PARC, USA)Walt Scacchi (University of California, Irvine, USA)Chris Schmandt (M.I.T. Media Lab, USA)Albrecht Schmidt (University of Duisburg Essen, Germany)Andrew Scholand (Sandia National Laboratories, USA)m.c. schraefel (University of Southampton, UK)Lauren Scissors (Northwestern University, USA)James Scott (Microsoft Research, UK)Peter Scupelli (Carnegie Mellon University, USA)Bryan Semaan (University of California, Irvine, USA)Shilad Sen (Macalester College, USA)Leslie Setlock (Cornell University, USA)N. Sadat Shami (IBM Research, USA)David Ayman Shamma (Yahoo! Research, USA)

Chia Shen (Harvard University, USA)Haifeng Shen (Flinders University, Australia)Scott Sherwood (University of Glasgow, Scotland)Irina Shklovski (IT University of Copenhagen, Denmark)Susan Sim (University of Califor-nia, Irvine, USA)Marie Sjölinder (Swedish Institute of Computer Science, Sweden)Mirjana Spasojevic (Nokia, USA)Patricia Spence (The Pennsylvania State University, USA)Anna Ståhl (Stockholm University/KTH, Sweden)Katherine Stewart (University of Maryland, USA)Erik Stolterman (Indiana University Bloomington, USA)Simone Stumpf (Oregon State University, USA)Norman Makoto Su (University of California, Irvine, USA)David Sun (Univeristy of California Berkeley, USA)Petra Sundström (Stockholm University/KTH, Sweden)Laurel Swan (Brunel University, UK)Aurélien Tabard (INRIA, France)Leila Takayama (Willow Garage, USA)Katsumi Tanaka (Kyoto University, Japan)Anthony Tang (University of British Columbia, Canada)Karen Tang (Carnegie Mellon University, USA)Andrea Tapia (The Pennsylvania State University, USA)Alex Taylor (Microsoft Research Cambridge, UK)Jaime Teevan (Microsoft Research, USA)Hilda Tellioglu (Vienna University of Technology, Austria)Michael Terry (University of Waterloo, Canada)Mike Thelwall (University of Wolverhampton, UK)Jakob Tholander (Stockholm University, Sweden)Jennifer Thom Santelli (Cornell University, USA)Peter Tolmie (University of Nottingham, UK)

Catalina Toma (Cornell University, USA)Cristen Torrey (Carnegie Mellon University, USA)Zachary Toups (Texas A&M University, USA)Khai Truong (University of Toronto, Canada)Edward Tse (University of Calgary, Canada)Simon Tucker (University of Sheffield, UK)Joe Tullio (Motorola Labs, USA)Nancy Van House (University of California, Berkeley, USA)Asimina Vasalou (Imperial College London, UK)Ravi Vatrapu (Copenhagen Business School, Denmark)Tiffany Veinot (University of Michigan, USA)Jo Vermeulen (Hasselt University, Belgium)Frederic Vernier (Université Paris XI, France)Janet Vertesi (University of California, Irvine, USA)Frank Vetere (University of Melbourne, Australia)Stephen Viller (University of Queensland, Australia)Amy Voida (University of California, Irvine, USA)Stephen Voida (University of California, Irvine, USA)Alex Voss (University of St. Andrews, UK)Annika Waern (Swedish Institute of Computer Science, Sweden)Julie Wagner (University of Paris-Sud, France)Patrick Wagstrom (Carnegie Mellon University, USA)James Wallace (University of Waterloo, Canada)Hao Chuan Wang (Cornell University, USA)Shuo Wang (Microsoft Research Asia, China)Yang Wang (University of California, Irvine, USA)Rick Wash (Michigan State University, USA)Alexandra Weilenmann (IT University of Göteborg, Sweden)Suzanne Weisband (University of Arizona, USA)

Pierre Wellner (Spiderphone, Switzerland)Daniel Wigdor (Microsoft, USA)Andrea Wiggins (Syracuse University, USA)Amanda Williams (University of California, Irvine, USA)Stephanie Wilson (City University London, UK)Moses Wolfenstein (University of Wisconsin Madison, USA)Peter Wright (University of York, UK)Volker Wulf (University of Siegen and Fraunhofer FIT, Germany)Susan Wyche (Georgia Institute of Technology, USA)Steven Xia (Griffith University, Australia)Yan Xiao (Baylor Health Care System, USA)Naomi Yamashita (NTT Communication Science Laboratory, Japan)Yutaka Yamauchi (PARC, USA)Nicole Yankelovich (Sun Microsystems, USA)Sarita Yardi (Georgia Institute of Technology, USA)Koji Yatani (University of Toronto, Canada)Jude Yew (University of Michigan, USA)Mark Zachry (University of Washington, USA)Pär-Ola Zander (Aarhus University, Denmark)Polle Zellweger (MacZell Consulting, USA)Jun Zhang (Pitney Bowes, USA)Qiping Zhang (Long Island University, USA)Xiaolong Zhang (The Pennsylvania State University, USA)Shengdong Zhao (National University of Singapore, Singapore)Xiaomu Zhou (University of Michigan, USA)John Zimmerman (Carnegie Mellon University, USA)Ethan Zuckerman (Harvard University, USA)

39

Historical Attractions & Museums

• The Mighty Eighth Air Force Museum

• Old Fort Jackson

• Fort Pulaski National Monument

• Isaiah Davenport House Museum

• Juliette Gordon Low Birthplace

• Savannah History Museum

• Hofwyl-Broadfield Plantation State Historic Site

• Savannah’s Historic River Street

• Forsyth Park Fountain

• Wright Square

• The Tomochichi Memorial

Arts & Culture

• Telfair Museum of Art (Bird Girl sculpture)

• Mary Ingalls Glass Studio

• Village Craftsmen

• Jepson Center for the Arts

Shopping & Other Attractions

• City Market

• Factor’s Walk

• Savannah Waterfront

• Tybee Island

Food & Drink

• Savannahmenu.com

• Savannah.diningguide.com

• Yelp Savannah Restaurants (www.yelp.com)

Getting around Savannah

Chatham Area Transit (CAT)

The fare-free CAT Shuttle transports passengers in the Historic District and provides convenient service from downtown hotels and the Savannah Visitor Information Center to many historic sites.

The Shuttle also connects to other bus routes serving the downtown area. Fares for one-way service are 75 cents. A weekly CAT Unlimited Weekly Pass is good for unlimited rides and is only $12.

Savannah

Welcome to Savannah! Savannah was established in 1733 and was the first colonial state capital of Georgia. With its rich history and warm Southern hospitality, Savannah is a great place to visit and spend a few days before and after the conference. You can explore the City Market, take themed tours to enjoy the architecture and gardens made famous by “Midnight in the Garden of Good and Evil,” and experience the many restaurants that specialize in Southern cuisine.

Conference Program

PHONES

ELEVATORS

Savannah A Savannah B

Prefunction

Savannah E

Savannah D

Savannah C

Prefunction

Foyer

Prefunction

Restroom

Restroom

O�ce

GeneralMcIntosh

BusinessCenter Boardroom B Boardroom A

To AtriumLobby

To Stairs andElevator

RESTROOMS

RESTROOMS

Johnson

Forsyth Franklin

TelfairPulaskiReynoldsChatham

OglethorpeB

OglethorpeA

Prefunction

Prefunction

Phones

River’s EdgeRestaurant

To theAtrium Lobby

MercerAcademy Plaza

Prefunction

Second Floor Meeting Rooms

PHONES

ELEVATORS

Savannah A Savannah B

Prefunction

Savannah E

Savannah D

Savannah C

Prefunction

Foyer

Prefunction

Restroom

Restroom

O�ce

GeneralMcIntosh

BusinessCenter Boardroom B Boardroom A

To AtriumLobby

The Savannah Ballroom

Riverwalk Meeting Rooms

Conference Meeting Rooms

the 2010 acm conference on computer supported cooperative...

Documents