the 2015 hospital guide to byod policies
TRANSCRIPT
THE 2015 HOSPITAL GUIDE TO BYOD POLICIES
ABOUT SPOK: CRITICAL COMMUNICATIONS LEADER
• Decades of experience managing healthcare communications
• 98% customer satisfaction scores
• Financially viable, growing company
• Trusted by top names in healthcare
THE BEST ADULT AND CHILDREN’S HOSPITALS CHOOSE SPOK
Source: U.S. News & World Report’s “Best Hospitals” study 2014-2015
4,743 ADULT HOSPITALS SURVEYED
17 QUALIFIED for “HONOR ROLL”
ALL USE SPOK SOLUTIONS
183 CHILDREN’S HOSPITALSSURVEYED
10 QUALIFIED for “HONOR ROLL”
ALL USE SPOK SOLUTIONS Source: U.S. News & World Report’s “Best Children’s Hospitals” study 2014-2015
OUR CRITICAL COMMUNICATION FOCUS
CONTACT CENTER
ON-CALL SCHEDULING/STAFF
ASSIGNMENT
ALERTING AND NOTIFICATION
MOBILE ACCESS
EMERGENCY RESPONSE MANAGEMENT
WHAT IS BYOD?
Gartner Estimates*
*http://www.networkworld.com/article/2854044/microsoft-subnet/byod-is-saving-serious-money-for-it
BRING YOUR OWN DEVICE: Permitting employees to bring personally owned mobile devices for use with company applications or access to company information.
will support some form of BYOD
Enterprise owned devices90% 2X
more employee owned devices
vs.
6
ENHANCES EMPLOYEE SATISFACTION
Gives staff a choice
WHY BYOD?
SAVES MONEYCan support nearly 3X as
many devices than company
owned*
HELPS WITH END USER ADOPTION
Staff already know how to use the devices
*http://www.networkworld.com/article/2854044/microsoft-subnet/byod-is-saving-serious-money-for-it
BYOD POLICIES
How devices are used
What systems they need access to
Potential risks
Get input from device users to better understand:
BYOD POLICIES
EXPENSE ALLOCATIONS(Who pays for what?)
IT SUPPORT(If they use it, will you support it?)
ACCESS(What is effective and acceptable to use?)
SECURITY(Is it safe?)
• Should address:
WHO PAYS FOR WHAT?
QUESTION TO CONSIDERDo we need to cover upgrade costs if it is required for compatibility with certain hospital-approved or purchased apps?
DEV
ICES Users are expected to purchase the personal
devices
Provides cost savings for hospital
WHO PAYS FOR WHAT?
QUESTIONS TO CONSIDER• Is the device essential to the employee’s job?• What is Wi-Fi availability like?• How much data will work-related apps use?
DATA
AN
D
CELL
ULA
R PL
ANS
Pay staff a flat stipend
Pay a percentage of the bill
Reimburse based on actual use
11
IF THEY USE IT, WILL YOU SUPPORT IT?
• Lack of support causes:
– User frustration
– Security risks
– Delay patient care
*Spyglass Consulting Group. (November 2014). Healthcare without Bounds: Point of Care Communications for Physicians.
81%of physicians indicated their facility allowed some form of BYOD
32% have access to a dedicated help desk at their hospital*
IF THEY USE IT, WILL YOU SUPPORT IT?
• IT decides:
http://www.networkworld.com/article/2854044/microsoft-subnet/byod-is-saving-serious-money-for-it
WHICH DEVICES• Device Type:
Smartphones, tablets, laptops, wearables, etc.
• Brands: Apple®, Android®, BlackBerry®, etc.
WHAT HELP IS AVAILABLE
• Registering devices• Installing apps• Troubleshooting problems• Etc.
WHAT HELP WILL YOU PROVIDE?
• New app installations
• Day-to-day questions of how to integrate to certain systems
• Remote wiping for a lost or stolen device
• Faulty batteries or broken screens
HOW WILL YOU PROVIDE THE SUPPORT?
How will IT staff be reached?
How many staff members will be needed?
Will FAQ documents help?
WHAT IS EFFECTIVE USE?
Make a process easier
Cut wasted time from a workflow
Clinicians perform their jobs more efficiently
Effective use means devices help:
WHAT IS ACCEPTABLE USE?
• Acceptable use means enhanced security for PHI and better risk management
– Includes using unique passwords and installing a tracking app with remote wipe capabilities
– If a physician does not implement necessary procedures, he or she is denied EMR access
http://www.physicianspractice.com/mobile/byod-and-your-medical-practice/
MOBILE DEVICE MANAGEMENT (MDM) SOLUTIONS
• Can help keep track of all approved BYOD devices
• Control access to enterprise networks and systems
• Manage app installations and upgrades
• Offer enhanced security• TIP: Give employees a heads-up of what
organization will be able to access once MDM is installed
IS IT SAFE?
BYOD brings up big questions around safety:
1. What information is shared?
2. Is information secure in transit and storage?
3. Can information be saved to the device, or is it only accessible through a portal?
Healthcare data breach costs can range from $10,000 to more than $1 million*.
*Ponemon Institute LLC. (March 2014). Fourth Annual benchmark Study on Patient Privacy & Data Security
THE HUMAN FACTOR
40% of hospitals worry about
unsecure mobile devices
75% of hospitals worry about
employee negligence
96% of physicians report using unsecured
SMS texting to coordinate
care for patients
Spyglass Consulting Group. (November 2014). Healthcare without Bounds: Point of Care Communications for Physicians
SECURE TEXTING
The best secure texting apps:
Offer integration with hospital’s staff directory,
on-call scheduling
Can be a filtering tool to sort messages based on priority
Provide escalation and traceability to help close
communication loop
THE MULTI-SITE DILEMMA
• BYOD is a unique challenge for physicians at multiple locations
• Additional advantage of robust secure texting app: single app can support physician at multiple locations
• Separate profiles help coordinate care while tackling HIPAA security risk
CLOSING THOUGHTS
Start earlier than you think—it’s a long process
Learn from others—BYOD best practices are still being developed
Consider getting external support—vendors and consultants are good resources
Know investments will be worth all the effort—ultimately results in better patient care
LET’S GET IN TOUCH!
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