the 360 leader section 2 challenges 3 and 4

“The 360º Leader”by John C. Maxwell Section 2 -The Challenges

360º Leaders Face(with personal assessments)

Challenge #3. The Multi-Hat ChallengeChallenge #4. The Ego Challenge

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Facilitate a session on: Challenges 3 and 4, Section 2, from “The 360° Leader” by John C. Maxwell

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Objectives

1) The TENSION Challenge:The Pressure of Being Caught in the Middle

2) The FRUSTRATION Challenge:Following an Ineffective Leader

3) The MULTI-HAT Challenge:One Head ... Many Hats

4) The EGO ChallengeYou’re Often Hidden in the Middle

5) The FULFILLMENT ChallengeLeaders Like the Front More Than the Middle

6) The VISION ChallengeChampioning the Vision is More Difficult When You Didn’t Create it

7) The INFLUENCE ChallengeLeading Others Beyond your Position is Not Easy

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Section 2: The Challenges 360º Leaders Face

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3) The Multi-Hat ChallengeOne Head ... Many Hats

Demands from Leaders at the Top

Demands from Customers

Expectations from Followers

Expectations from Vendors

LEADERS IN THE MIDDLE

List the “hats” that you are currently required to wear:

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Personal Assessment

1. Remember that the hat sets the context when interacting with others

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3) The Multi-Hat ChallengeOne Head ... Many Hats – How to handle ...

... If you change hats, keep in mind that the context changes.

... The goal often determines the role and the approach to take.

Define at least three roles you have as they relate to wearing various “hats”:A.

B.

C.

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Personal Assessment

2. Don’t use one hat to accomplish a task required for another hat

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... Take the time to cultivate each working relationship on its own terms, and act accordingly.

How can you determine what “hat” you need to wear in a given situation:

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Personal Assessment

3. When you change hats, don’t change your personality

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... Your attitude and behavior should be consistent and predictable with everyone. Otherwise, you won’t be trustworthy in the eyes of anyone you work with.

Under what circumstances are you most tempted to modify your personality to fit the situation?

How could this adversely affect the level of trust others put in you?

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Personal Assessment

4. Don’t neglect any hat you are responsible to wear

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... If you are being asked to wear many hats by people in your organization, then you must be sure not to neglect any one of them.

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What tools or tactics can you utilize to keep track of your various responsibilities?

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Personal Assessment

5. Remain flexible

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... There are so many demands on leaders in the middle of the organization, they can’t afford to be rigid; they need to be able to change hats at a moment’s notice.

How do you normally react to change?

What can you do differently to become more flexible?

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Personal Assessment

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4) The EGO ChallengeYou’re often hidden in the middle

... Leaders in the middle of the pack don’t get the credit they desire and often deserve ...

The challenge is to be a team player and remain content while contributing.

1. Concentrate more on your duties than your dreams.

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4) The EGO ChallengeYou’re often hidden in the middle – How to handle ...

... To find one who can play second fiddle with enthusiasm – that’s a problem.

... if you consistently deliver the goods, you will be noticed. And more importantly, you will be content with the job you do even at those times when others don’t recognize your efforts.

Do you tend to focus more of your energy on promotion or production?

Why?

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Personal Assessment

2. Appreciate the value of your position.

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I didn’t actually build it myself. But it was based on an idea of mine.

Every position has value, but too often we don’t value that position. You make it important by valuing it.

... If we focus on being some other place because we think it’s better, then we will neither enjoy where we are nor do what we must to succeed.

What I do adds value by:

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Personal Assessment

3. Find satisfaction in knowing the real reason for the success of a project

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Good leaders understand they don’t really deserve all the credit for the success of an organization. Success comes from the people who get the work done – especially the leaders in the middle of the organization.

... leaders who led their organizations quietly and humbly, were much more effective than flashy charismatic, high profile leaders...

When you know you’re making a significant contribution, you need less external motivation.

I find satisfaction in my work because:

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Personal Assessment

4. Embrace the compliments of others in the middle of the pack

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Everyone enjoys kind words from the boss, and many seek them out. But the praise of a colleague who’s walked in your shoes really does mean more.

List a middle of the pack leader whom you will compliment today:

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Personal Assessment

5. Understand the difference between self-promotion and selfless promotion

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SELF-PROMOTION

SELFLESS PROMOTION

Me firstMove upGuard informationTake creditHog the ball (star)Dodge the ball (blame)Manipulate others

Others firstBuild upShare informationGive creditPass the ballShare the ballMotivate others

I just want to help the team make beautiful

music

What ideas, products, or services provided by your organization are so important that you would allow someone else to take credit for them even though you contributed?

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Personal Assessment

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Back up Slides

1) The POSITION Myth“I can’t lead if I am not at the top”

2) The DESTINATION Myth“When I get to the top, then I’ll learn to lead”

3) The INFLUENCE Myth“If I were on top, then people would follow me”

4) The INEXPERIENCE Myth“When I get to the top, I’ll be in control”

5) The FREEDOM Myth“When I get to the top, I’ll no longer be limited”

6) The POTENTIAL Myth“I can’t reach my potential if I’m not the top leader”

7) The ALL-OR-NOTHING Myth“If I can’t get to the top, then I won’t try to lead”

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Section 1) The Myths of Leading from the Middle of an Organization

1) The TENSION Challenge:The Pressure of Being Caught in the Middle

2) The FRUSTRATION Challenge:Following an Ineffective Leader

3) The MULTI-HAT Challenge:One Head ... Many Hats

4) The EGO ChallengeYou’re Often Hidden in the Middle

5) The FULFILLMENT ChallengeLeaders Like the Front More Than the Middle

6) The VISION ChallengeChampioning the Vision is More Difficult When You Didn’t Create it

7) The INFLUENCE ChallengeLeading Others Beyond your Position is Not Easy

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Section 2) The Challenges 360º Leaders Face

1. Lead yourself Exceptionally Well2. Lighten your Leader’s Load3. Be Willing to Do What Others Won’t4. Do More than Manage—Lead!5. Invest in Relational Chemistry6. Be Prepared Every time you Take your Leader’s

Time (10x rule)7. Know When to Push and When to Back Off8. Become a Go-To Player9. Be Better Tomorrow than you are Today

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Section 3) Principles to Lead Up

1. Understand, Practice and Complete the Leadership Loop

2. Put Completing Fellow Leaders Ahead of Competing with Them

3. Be a Friend4. Avoid Office Politics5. Expand Your Circle of Acquaintances6. Let the Best Idea Win7. Don’t Pretend You’re Perfect

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Section 4) Principles to Lead Across

1. Walk Slowly Through the Halls2. See Everyone as a “10”3. Develop Each Team Member as a Person4. Place People in Their Strength Zones5. Model the Behavior You Desire6. Transfer the Vision7. Reward for Results

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Section 5) Principles to Lead Down

1. A Leadership Team is More Effective Than Just One Leader

2. Leaders are Needed at Every Level of the Organization

3. Leading Successfully at One Level is a Qualifier for Leading at the Next Level

4. Good Leaders in the Middle Make better Leaders at the Top

5. 360º Leaders Possess Qualities Every Organization Needs

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Section 6) The Value of 360º Leaders

the 360 leader section 2 challenges 3 and 4

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