the 5-point wisdom - hospital information system · software associates the 5-point wisdom a guide...

http://HospitalInformationSystem.com

Software Associates

The 5-Point Wisdom

A GUIDE TO OPTIMISE HOSPITAL OPERATIONS

& IMPROVE PROFIT MARGIN

For the Hospital Owner

http://hospitalinformationsystem.com/


1. How to Improve Hospital Profit Margins?

2. Improving HR Practices in Hospitals

3. The Key is Proper Implementation of the Software

4. Hospital Financial Control

5. Hospital Management Strategies

CONTENTS


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CHAPTER ONE

HOW TO IMPROVE

HOSPITAL PROFIT MARGINS






HOW TO IMPROVE HOSPITAL PROFIT MARGINS

As a family head or CEO of the hospital, you are in constant search of ways to

improve the performance of your hospital. Although, you might be providing top

class medical and nursing care, these need not necessarily translate to higher

revenues or hospital profit margins. The usual answer we hear from hospital

owner is "We don't have enough money at the end of the month to take a regular

salary". Here is a checklist to improve your hospital profit margins in a simple

manner!

• What is your inventory level in pharmacy? Does it correlate with sales?

• Are the outpatients visiting all necessary departments of the hospital?

• Is your in-patient billing processes watertight enough to plug unintentional

revenue loss?

• Is staff attrition eating into your hospital productivity?

• How much times does it take for an in-patient to vacate a room once the

discharge is approved by the doctor?

• How long is the waiting duration at outpatient clinics?

• Is your revenue per inpatient at par with your peers?

• Are you losing out on revenues because of poor room utilisation?

If you have these in order, could it be about reducing costs? Fill in

this questionnaire and find out!

SA-HIS gap analysis service can identify the leakages and potential revenue

earning opportunities in your hospital.


https://docs.google.com/a/softwareassociates.co.in/spreadsheet/viewform?formkey=dGVIOEExcVg5WDliZDMzOUtNSnpNMkE6MQ#gid=0





CHAPTER TWO

IMPROVING HR PRACTICES

IN HOSPITALS






IMPROVING HR PRACTICES IN HOSPITALS

Ask yourself – How badly is attrition affecting the quality of your services?

Nurturing and retaining talent should be a top priority for you, as a hospital owner

to maintain your competitive advantage. Besides, retaining knowledge within

your hospital is key to reducing costs and improving patient satisfaction.

Reasons to invest in human resource development and improve HR practices in

hospitals:

• Letting your people know what is expected from them

• Helping people to get their work done smartly

• Better coordination between departments

• Continuous feedback from people to improve services

• Regular in-house training programmes on operations

• Reducing stress at work place

• Bringing a sense of belonging among employees

• Implementing a performance management system

• Using culture as a powerful tool to improve performance

We provide roles and responsibility management as part of level 2

implementation services to hospitals and nursing apart from our HR modules to

assign and monitor roles and responsibilities on MIS for desktop and

smartphones.


http://www.hospitalinformationsystem.com/2010/05/importance-of-dashboard-in-h-i-s/












CHAPTER THREE

THE KEY IS PROPER

IMPLEMENTATION OF THE

SOFTWARE






THE KEY IS PROPER IMPLEMENTATION OF THE SOFTWARE

Are you getting 100% out of your existing hospital software? Often, the answer is a

simple NO!

The key to any software installation and usage acceptance is the hospital

management software (ERP) implementation expertise brought in by the vendor.

Although many generic software service companies develop hospital information

software, few in the SME space in India has the skills and frameworks needed to

implement an Enterprise Resource Planner (ERP) that would align with the

hospital strategy.

A few of the prospects are of the impression that moving to a new ERP solution is as

easy as click, install, run – the reason why many software implementations are

incomplete ; abandoned ; or over time and budget.

Implementation Process Flow

• Convincing top management about the need for better practices

• Understanding the missing links of the organisation strategy

• Aligning organisation culture to meet market requirements

• Incorporating management control systems in the organisation

• Plugging business loop holes to prevent revenue drain

• New software means new and robust business practices

• Change management in organisation culture and business processes


http://www.sa-his.com/









• Hand holding existing staff on how to effectively use the new system

• Project planning and project management

• Data conversion from existing to new system

• Data input ; physical stock taking ; pricing

• Assigning roles and responsibilities for key functional heads

• Identifying and improving on cost saving/optimising techniques

• Custom building reporting structure for hospital needs

• Managing user groups and assigning permissions

With an immaculate on-time delivery record; within budget, we are among the

leading vendors in India for hospital management optimisation and best

practices.

Our level 2 hospital software implementation and gap analysis service allows

doctor/family hospital owners enforce Management Control Systems for ease of

administration, adherence to ethics, cultural fit and drawing well defined

boundaries to empower employees provide the best of patient experience – the

reason why our list of hospital clients are growing every year!






CHAPTER FOUR

HOSPITAL FINANCIAL CONTROL






HOSPITAL FINANCIAL CONTROL

As a doctor owner/CEO, are you aware of the hospital financial control and

performance of your organisation? It is important for all hospital owners to take

stock at least once a month through disciplined hospital finance planning.

Reasons for a monthly review could vary from tax planning to budget allocation,

monitoring department performance, expense variance and performance of new

services of products you might have introduced in the recent past. We have seen

many of the doctor owners insisting on performance reports that runs in to

pages, which they hardly find time to study.

Ideally a smart hospital owner would keep in mind a monthly report that fits into

a page, highlighting department wise income and expenditure along with the

planned budget, outflows for the next 30 days, purchases and capital

expenditure.

You could also consider assigning your chief of accounts to do a monthly manual

audit of Bills vs Collections, Payments vs Vouchers and Payments against

Purchases.

One of the most effective ways to slice and dice the financials of a hospital is by

implementing Activity Based Costing.

Bottom line – Let hospital financial control and planning not be confined to tax

aspects alone.


http://www.hospitalinformationsystem.com/blog/2012/sa-his/activity-based-costing-for-hospitals-in-india









CHAPTER FIVE

HOSPITAL MANAGEMENT

STRATEGIES





HOSPITAL MANAGEMENT STRATEGIES

Being in the healthcare IT/consulting space for over 2 decades, handling over

300 doctor/hospital owner clients in 4 states and 3 countries, we often ask this

question to our clients during the kick off ERP implementation meeting. While

some do have clear cut strategies, others are busy managing and firefighting

existing operations. Here are a few points to ponder in a fast changing world.

• What is your positioning – Specialisation vs General hospital?

• Are you a low Cost vs High Value provider or both?

• How do you intend to delivery value to the patient?

• Your outlook – Commercial vs Social vs Charity?

• Do you bother about competition or, are you in a blue ocean space?

• Are you spreading yourself too thin by offering too many services?

• How well equipped are you to adopt industry changes – ambulatory surgery,

for example?

• Are you geared up in managing patient expectations at various touch points?

• Do you have management bandwidth at the top to execute your vision?

• Is your organisation run using measurement matrices using Data Analytics?

Click Here & Get in touch with our Experts to learn how to

save costs and increase your hospital productivity using our

ground-breaking HIS software! “


http://www.hospitalinformationsystem.com/blog/2012/sa-his/hospital-erp-implementation-is-key



http://www.hospitalinformationsystem.com/blog/2010/sa-his/blue-ocean-for-healthcare-industry



http://www.hospitalinformationsystem.com/blog/2011/healthcare/healthcare-trends-india



http://www.hospitalinformationsystem.com/blog/2011/sa-his/sa-his-data-analytics-services-2






http://www.hospitalinformationsystem.com/hospital-information-system-contact/


What is Strategy? Saying NO is strategy! Have you tested your strategy lately?

Further Reading





http://hbr.org/1996/11/what-is-strategy

http://davidmaister.com/articles/strategy-means-saying-no/

http://www.mckinsey.com/insights/strategy/have_you_tested_your_strategy_lately






“ He brings over 2 decades of expertise in implementing hospital management software solutions for 250+ clients across India and Africa. He has specialisation in advanced marketing (2008) and strategy (2010) from the Indian Institute of Management Kozhikode. Been speaker at various forums and institutions such as NASSCOM, IIMK, NITC etc. and attended medical and technology conferences worldwide. Active participant in social development initiatives and community building. Mr. Duleep Sahadevan is the Founder/Director and CEO at Software Associates, handling strategy, marketing and innovation.

Duleep Sahadevan

About the author









We are a software product company established 2 decades ago, with sales and support

offices at Bangalore, Pune, Kochi, Trivandrum and Kozhikode. Partner presence in Madurai,

Salem and Belgaum; Client presence in Kenya, Nigeria, Mozambique; have painstakingly

built the magic potion of product engineering and implementation mix for the small and

medium businesses, designed by an insightful consulting team and backed by superlative

technical and domain experts.

Nairobi/Kenya - Offsite Team

Call +254 788 350 578

Bangalore - B-1205, Shriram Symphonye,

Off Kanakapura Road, Karnataka - 560062

Kochi - No.8/389J, Rambal Madhavam,

Pallippanam Canal Road, Kerala - 682 306

Trivandrum - No.14, West Punnakkal,

Punnakkal Road, Fort P O,

Kerala 695 023

Kozhikode - 3/962, Mascot, Zilla Bungalow

Road, Nadakkavu, Calicut, Kerala 673011

About SA-HIS

Our Offices



www.HospitalinformationSystem.com








http://www.hospitalinformationsystem.com/


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