the above is for informational purposes only, and may not ...the above is for informational purposes...

1The above is for informational purposes only, and may not be incorporated into a contract


Agenda

The News: Oracle is the CRM Market Leader

Oracle & Siebel Solutions

Protecting, Extending, Evolving Customer Investments


With the Siebel acquisition, Oracle:

Becomes the CRM leader, with 10,000+ combined customers and approximately 5MM+ end-users

Defines Siebel as its leading CRM and CRM Analytics solution

Delivers integrated, best in class industry-specific solutions with flexibility and choice

The NewsOracle is the CRM Market Leader


Oracle and Siebel: Combined Strengths

Siebel OracleOracle

Customer-centric Industry

Market Leading CRMIndustry ExpertiseBest Practices

Leading FinancialsMarket Leading LOB(i-flex, Retek, Oracle Pharma Apps)

Comprehensive Business Analytics

Market Leading CRM AnalyticsIndustry-specific Analytics(Pharma, Public Sector)Enterprise BI Platform

ERP Analytic ContentLOB Analytic Content(Credit Risk, Profitability,Clinical Trials)

Flexibility and Choice

Deployment Options –hosted, hybrid, on-premise Package or Build Stand alone

Hosting CenterBuild PlatformIntegration and Process Orchestration

Customer-Centric Industry Solutions…with Comprehensive Business Analytics …with Flexibility and Choice


Oracle and SiebelWhat Customers and Partners Say

“We see nothing but upside with the combination of Oracle and Siebel.This will result in best-in-class product capabilities backed by the

resources of a bigger company. Barbara SchaedlerVice President Corporate Marketing

“Oracle and Siebel are the two most strategic platforms in Ingersoll-Rand's IT strategy. The acquisition of Siebel by Oracle provides us with a single partner for the best technology solutions to meet our ERP and CRM needs for the foreseeable future. It also provides integration opportunities that we expect will greatly simplify our deployment of the two platforms.”Barry Libenson

Vice President & Chief Information Officer

“The combination of Oracle and Siebel will bring together two very strong product sets, which is a plus for customers. The

combined companies will be in a better competitive position, and that added stability means I can plan more confidently for the longer term. These are mission critical applications for our business, so I'm pleased to know I can count on Oracle to support and protect my technology investment and make sure I have choices." Norm Fjeldheim

Senior Vice President & Chief Information Officer


Oracle and SiebelWhat Customers and Partners Say

“We believe the acquisition of Siebel is an important move forOracle and for the industry, and one that will help us provideseamless integration of our systems and applications to support our

operations and clients around the world.” John CarrowChief Information Officer & Vice Presidentof Worldwide Information Technology

Better integration between Oracle and Siebel products is sure toresult from this acquisition, which will make it easier for the IT staff to

support the business and easier for us to plan as we look to a single source for ERP and CRM software.” Doug Rademacher

Chief Information Officer

“Microsoft is pleased that Oracle will continue to fully support Siebel customers who choose to run on the Microsoft platform and

database. Through collaboration with Oracle, we are working together to ensure interoperability for our common customers."

Dan'l LewinVice President, .NET Business Development


Continuing Siebel Momentum

Revenue Customers Partners

$2.1B CRM license revenue (2002-2005)$469MM Q4-05 license revenue, up 20% Y/Y$214MM Q4-05 license revenue, up 91% Q/Q$58MM Total Contract Value (TCV) 2005; up 69% Y/Y; $16MM Q4’05$120MM annual and $55MM Q4-05 Analytics license revenue, up 54% Y/Y$43MM CDI license revenue, up 170% Y/Y

4,000+ CRM production customers3,700,000 live users worldwide and 900,000+ users added in 2005100MM users of Siebel Self-Service 700 Enterprise Analytics deployments50,000 CRM OnDemand subscribers

Siebel is #1 deployed CRM solution by major systems integrators18,000+ SI consultants trained on Siebel 7.x Integration partners include Microsoft, IBM, BEA, webMethods, TIBCO300+ active Channel and Alliance Partners


Strong Siebel Leadership and Dedicated Organization, Customer and Partner Focus at Oracle

Current Siebel leaders and dedicated teams continue– Dedicated CRM organization and Siebel Leadership reporting to John Wookey– Dedicated Analytics and CRM OnDemand organizations

Retaining key management team and personnel– Development– Customer Service– Product Management

Focused on partner ecosystem– Alliance Team will continue to support all partners– Siebel partners transitioning to Oracle Alliance program with strong support for

merger

Unwavering focus on the customer – Sales Force Team continues to sell CRM Portfolio– Siebel Support and Services


Continued Product Investment and Innovation

SummarySummary InnovationInnovation

CRM 8.0 New Horizontal ProductsNew Industry SolutionsStrong TCO Focus

On Demand UITask UIeCommerce/Self Service

SCA 3.0100s of New ComponentsWeb UI

Account Origination for FSI

Analytics 7.9Embedded IntelligenceExpanded Industry-specific Analytic Applications

End-to-End Enterprise Insight In-line, real-time Analytics

CRM OnDemand 10.0

Customization & integration Embedded best practicesEnterprise-level functionality

Automatic lead qualification Opportunity assessments


Agenda





Oracle: Complete CRM and Beyond

……with Flexibility and Choicewith Flexibility and Choice

……with Comprehensive Business Analyticswith Comprehensive Business Analytics

CustomerCustomer--centric Industry Solutionscentric Industry Solutions……



…with Flexibility and Choice

…with Comprehensive Business Analytics

CustomerCustomer--Centric Industry SolutionsCentric Industry Solutions……World’s leading CRM, processes and componentsIntegrated with industry line of business and ERP solutionsFrom simple departmental CRM to global enterprise CRM


Siebel CRM: World’s Best CRM and Components


Oracle Has Deep Industry Functionality

Financial Services1200+ customers including 17 of the top 20 Banks worldwide run Oracle AppsEquity Ownership in Market Leader Core Banking Solution (I-flex)Market Leading Profitability Analytics and Financial Applications

Communications800+ Communications customers including 17 of the top 20 Global Service Providers- wireless, wireline, Cable/IP & ContentIntegrated Asset Lifecycle Management enabling network efficiency Leading in-memory database to support charge calculations (TimesTen)

High Tech1800+ High Tech customers including 25 of the top 25 Electronic OEMs and 7 of the top 10 semiconductor companies run Oracle applicationsBroad market coverage- complex equipment, consumer electronics, semi-conductor, outsourced services, software

Life Sciences• 26 of 30 top global Pharmas use Oracle’s pharmaceutical apps• Development partnerships with industry leaders • Vertical apps to support clinical trials and post-market surveillance • Applications to support pharmaceutical and medical device manufacturing


Bringing Different Technologies Together for Industry Leaders

Financial Services

Comms & Media High Tech Complex

Mfg. Retail Public Sector

Life Sciences

Insurance & Health Energy Consumer

Sector Auto

20 of the top 25 Global Banks

9 of the top 10 Global Telcos

19 of the top 20 Global

7 of the top 10 Global Mfg.

3 of the 4 Largest

U.S.

SARS saves

$3MM per day


Pharma

14 of the world’s 20

Largest Life

18 of the top 25 Global Energy

9 of the top 10 Global CPG

10 of the top 15 GlobalAutos

17 of the top 20 Global Banks

17 out of the top 20

Global Telcos

25 of the top 25 Global OEMs

9 of the top 10 Global Mfg.

All of the top 3

Global and top 5 Food and

Drug

100 US Federal

agencies and all

G7 nations


Pharma

12 of the world’s 15

Largest Life

6 of the7 top

Oil and Gas

40 of the top 80 Global CPG

7 of the top 10 Global Autos



…with Flexibility and Choice

……with Comprehensive Business Analyticswith Comprehensive Business AnalyticsEmbedded CRM AnalyticsInsight across enterprise business flows (for PSFT, SAP, Oracle)and tailored for your industry

Customer-centric Industry Solutions…


Auto Comms & Media

Complex Mfg.

Consumer Sector Energy Financial

ServicesHighTech

Insurance & Health

Life Sciences

Public Sector

Travel & Trans

Siebel Business Analytics Applications

Campaign Scorecard

Response Rates

Product Propensity

Loyalty andAttrition

Market Basket Analysis

Campaign ROIOther Operational

& Analytic Sources

Sales AnalyticsService &

Contact Center Analytics

Marketing Analytics

Financial Analytics

Supply Chain Analytics

Workforce Analytics

Pipeline Analysis Churn Propensity Campaign Scorecard

Revenue and Profit Analysis

Supplier Performance

Employee Productivity

Bookings, Billings & Backlog

Customer Satisfaction

ResponseRates Expense Analysis Inventory

ValuationCompensation

Analysis

Sales Team Effectiveness Resolution Rates Product

PropensityReceivables

AnalysisProcurement Cycle Times

Compliance Reporting

Up-sell / Cross-sell

Service Rep Effectiveness

Loyalty and Attrition Payable Analysis Inventory

Availability Workforce Profile

Triangulated Forecasting

Service Cost Analysis

Market Basket Analysis

Cash Flow Analysis

Demand Forecast Accuracy Turnover Trends

Lead Conversion Service Trends Campaign ROi Regulatory Compliance Product Quality Return on Human

Capital


Analytics/BI: Combined Strengths

Leader in CRM Analytic Apps

Analytic Apps for Financials, Supply Chain and HR already integrated with Oracle and PeopleSoft

Industry analytics (Pharma, Public Sector, …)

Visionary Enterprise BI Platform

ERP Analytic Content

Planning and Budgeting

LOB Analytic Content(Credit Risk, Profitability, Clinical)

Fusion Middleware

Siebel brings… to Oracle’s offering



……with Flexibility and Choicewith Flexibility and ChoiceFlexible Deployment optionsFlexible IntegrationsFlexible Implementations

…with Comprehensive Business Analytics

Customer-centric Industry Solutions…


Flexible Deployment Options

On Premise Applications delivered to customer sites

OnDemand Applications delivered to hosted servers

Hybrid Integrated on-premise and on-demand solutions


Oracle and Siebel: It Will Always Be About The Customer

Siebel OracleOracle

Domain Expertise Software as a ServiceIndustry-specific

Managed Service


Deployment OptionsMulti-TenantSingle-Tenant

Hosting CenterBuild PlatformIntegration & Process Orchestration

Lowest TCO Pre-built industry-specific functionalityBuilt-in contact center

Global Data Center

OnDemand Domain Expertise ……with Flexibility, Choice and the Lowest TCO


Flexible Integration

Integrates Applications with Oracle Portal– Integrated UI– Role-based navigation – Single sign-on and security

Integrates Business Processes with UAN, BPEL, BAM– Open, standards-based process management orchestrates business

flows across multiple applications– Business monitoring and reporting tools track activities throughout the

business flow

Integrates Data Models with Data Hubs– Customer Data Hub and Product Data Hubs are open and hot-pluggable

with your choice of back-end applications, including SAP and Oracle

Hot Pluggable Fusion Middleware platform integrates applications, processes, and data


Flexible ImplementationSiebel Component Assembly (SCA) + Oracle Fusion = Flexible Build and Buy Options

Siebel SCA100’s of CRM ComponentsMeta Data Driven Application AssemblyRich clients and web clients

+Oracle Fusion

Fastest Growing Middleware – over 28,500 Customers1000’s Supported Applications 7.5k partners and 28k SI’s trained

Build/Buy FlexibilityFlexible choice of packaged applications,

component assembly, or both

=SCA = Siebel Component Assembly


Agenda





Protect Your Investment

Lifetime Support Policy Protects ALL Oracle CustomersOracle, PSFT, JDE and now Siebel

Premier plus Extended Support for up to 8 years from GA

Indefinite Sustaining Support for selected releases

Marketing Service OrderProtectProtect

your investments

Sales

Lifetime Support (Oracle, PSFT, Siebel, JDE)


Extend Your Business Value

Add-Ons and New Releases Extend Business ValueAnalytic, Industry Processes and Add-on applications surround existing applications with new business value without upgrading core CRM to FusionNew releases of products are being designed to offer additional functionality on the road to Fusion


your investments

Sales


ExtendExtendyour

business value

Analytics• Dashboards• Offer Mgmt.• Churn Mgmt.

Industry• Account

Origination• eBPP• Distributed

Order Fulfillment

Add-ons• Compensation• eCommerce• Price Planning• Configurator• Product Selector


Evolve Your Technology

New Technologies Pave Road to FusionAdd-on applications are enabled by Web Services and other Fusion technologiesSurround existing core applications with these technologies to get new value today and pave the way for future upgrades

EvolveEvolveyour

technology

CommonBPEL &

BAM

CommonCustomerData Hub

CommonAnalyticsPlatform

Portal

ADF


your investments

Sales



Customers Progress at Their Own Pace


your investments

Sales


EvolveEvolveyour

technology

CommonBPEL &

BAM

CommonCustomerData Hub

CommonAnalyticsPlatform

Portal

ADF

ExtendExtendyour

business value

Analytics• Dashboards• Offer Mgmt.• Churn Mgmt.

Industry• Account

Origination• eBPP• Distributed

Order Fulfillment

Add-ons• Compensation• eCommerce• Price Planning• Configurator• Product Selector


Oracle and Siebel: Combined Strengths

Siebel OracleOracle

Customer-centric Industry

Market Leading CRMIndustry ExpertiseBest Practices

Leading FinancialsMarket Leading LOB(i-flex, Retek, Oracle Pharma Apps)

Comprehensive Business Analytics

Market Leading CRM AnalyticsIndustry-specific Analytics(Pharma, Public Sector)Enterprise BI Platform

ERP Analytic ContentLOB Analytic Content(Credit Risk, Profitability,Clinical Trials)


Deployment Options –hosted, hybrid, on-premise Package or Build Stand alone

Hosting CenterBuild PlatformIntegration and Process Orchestration

Customer-Centric Industry Solutions…with Comprehensive Business Analytics …with Flexibility and Choice

the above is for informational purposes only, and may not ...the above is for informational purposes...

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